{"id":43818,"date":"2025-04-17T09:09:39","date_gmt":"2025-04-17T13:09:39","guid":{"rendered":"https:\/\/lsa.inc\/flux-dappels-inverse\/"},"modified":"2025-09-18T12:01:50","modified_gmt":"2025-09-18T16:01:50","slug":"flux-dappels-inverse","status":"publish","type":"page","link":"https:\/\/lsa.inc\/fr\/flux-dappels-inverse\/","title":{"rendered":"Flux d’appels invers\u00e9"},"content":{"rendered":"
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Flux d'appels invers\u00e9\u00a0: simplification des connexions d'interpr\u00e8tes pour les appelants et les agents .<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un module compl\u00e9mentaire \u00e0 l’interpr\u00e9tation par t\u00e9l\u00e9phone qui connecte les appelants au bon interpr\u00e8te avant de joindre votre agent, ce qui permet de gagner du temps pour votre \u00e9quipe et vos clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Flux d'appel invers\u00e9 .<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permettez aux patients et aux clients ayant une ma\u00eetrise limit\u00e9e de l’anglais de se connecter directement avec les interpr\u00e8tes, acc\u00e9l\u00e9rant et am\u00e9liorant le processus d’interpr\u00e9tation par t\u00e9l\u00e9phone.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les clients qui utilisent ce service constatent une r\u00e9duction des erreurs d\u2019identification de la langue<\/strong> et une augmentation de la productivit\u00e9 des agents.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Comment \u00e7a marche .<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Deux fa\u00e7ons simples de se connecter<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Via la ligne principale du client :<\/h3>

\u2022 L'appelant LEP compose la ligne principale de l'entreprise.
\n\u2022 Une invite de langue les guide (par exemple, \u00ab Appuyez sur 2 pour l'espagnol \u00bb).
\n\u2022 Ils sont mis en relation avec un interpr\u00e8te qui assure ensuite les conf\u00e9rences avec l'agent de l'entreprise.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Num\u00e9rotation TFN directe pour un message d'accueil imm\u00e9diat dans la langue<\/h3>

\u2022 L\u2019appelant LEP compose un num\u00e9ro gratuit pr\u00e9-attribu\u00e9 pour sa langue.
\n\u2022 L'appel est envoy\u00e9 \u00e0 LSA et les connecte directement \u00e0 la langue que l'entreprise a configur\u00e9e pour ce TFN.
\n\u2022 Ils sont mis en relation avec un interpr\u00e8te qui assure ensuite les conf\u00e9rences avec l'agent de l'entreprise.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Chaque langue dispose d'un num\u00e9ro gratuit (TFN) d\u00e9di\u00e9<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les patients LEP des clients sont accueillis dans leur propre langue, ce qui rend le processus intuitif et transparent<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pas besoin d'identifier manuellement la langue de l'appelant, ce qui r\u00e9duit le temps de traitement des appels pour le personnel<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9tails <\/h3>

\u2022 Chaque langue a un TFN d\u00e9di\u00e9\n
\u2022 Les patients ou clients LEP appellent un num\u00e9ro sp\u00e9cifique \u00e0 leur langue.
\n\u2022 Ils sont accueillis dans leur propre langue, ce qui rend le processus intuitif et fluide.
\n\u2022 R\u00e9duit le temps de traitement des appels pour le personnel \u2014 plus besoin d'identifier manuellement la langue de l'appelant.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCONTACTEZ-NOUS \u00c0 PROPOS DE CE SERVICE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Pourquoi cela est important pour votre entreprise .<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aucune incertitude : l\u2019interpr\u00e9tation est organis\u00e9e \u00e0 l\u2019avance avant que l\u2019appel n\u2019atteigne votre \u00e9quipe.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Augmentation de la productivit\u00e9 des agents\u00a0: d\u00e8s que votre \u00e9quipe rejoint l'appel, elle peut discuter de ses besoins avec l'appelant LEP. Toutes les d\u00e9marches administratives sont prises en charge \u00e0 l'avance.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00e9solution rapide des appels \u2014 charge de travail r\u00e9duite des agents et efficacit\u00e9 am\u00e9lior\u00e9e<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Meilleure exp\u00e9rience patient et exp\u00e9rience client : l\u2019appelant LEP se sent accueilli et compris d\u00e8s le d\u00e9part. <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Souhaitez-vous voir cela en action\u00a0? Planifiez une d\u00e9monstration via le lien ci-dessous.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPLANIFIER UNE D\u00c9MO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une connexion d'interpr\u00e9tation t\u00e9l\u00e9phonique plus rapide pour vos patients, clients et agents atteints du LEP .<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Flux d’appels invers\u00e9\u00a0: simplification des connexions d’interpr\u00e8tes pour les appelants et les agents . Un module compl\u00e9mentaire \u00e0 l’interpr\u00e9tation par t\u00e9l\u00e9phone qui connecte les appelants au bon interpr\u00e8te avant de joindre votre agent, ce qui permet de gagner du temps pour votre \u00e9quipe et vos clients. Flux d’appel invers\u00e9 . Permettez aux patients et aux […]<\/p>\n","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-43818","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFlux d'appels invers\u00e9 | Language Services Associates<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez le flux d'appels invers\u00e9 et am\u00e9liorez la communication avec les clients dont la ma\u00eetrise de l'anglais est limit\u00e9e gr\u00e2ce \u00e0 un acc\u00e8s direct \u00e0 un interpr\u00e8te.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lsa.inc\/fr\/flux-dappels-inverse\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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