{"id":15543,"date":"2023-05-29T05:32:27","date_gmt":"2023-05-29T09:32:27","guid":{"rendered":"https:\/\/lsa.inc\/?post_type=team&#038;p=15543"},"modified":"2026-05-28T11:36:50","modified_gmt":"2026-05-28T15:36:50","slug":"kevin-gregory","status":"publish","type":"team","link":"https:\/\/lsa.inc\/fr\/team\/kevin-gregory\/","title":{"rendered":"Kevin Gregory"},"content":{"rendered":"<p style=\"text-align: left;\"><span data-contrast=\"auto\">As the Vice President, Customer Success, <strong>Kevin is responsible for developing and executing strategies to support LSA\u2019s customer-facing teams, including Account Management, Client Experience, Client Implementations, Client Education, and Sales<\/strong>. Together, these teams are committed to fostering a positive Customer Experience backed by Operational Excellence. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span data-contrast=\"auto\">Kevin joined LSA in 2021, <strong>bringing over 30 years of Customer Experience and Operational Excellence leadership<\/strong>, including work in the telecom industry and 20 years with Iron Mountain, Inc. His background includes roles in Sales, Account Management, Client Experience, and Operations. He is deeply rooted in process improvement and employee empowerment as tools to drive customer success.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span data-contrast=\"auto\">Kevin\u2019s passion is centered on developing people, fostering growth, and supporting a mission-driven organization. Kevin describes his approach as focusing on people, process, and <\/span><i><span data-contrast=\"auto\">then<\/span><\/i><span data-contrast=\"auto\"> everything else,<\/span> <span data-contrast=\"auto\">but it all starts with people<\/span><b><span data-contrast=\"auto\">. <\/span><\/b><span data-contrast=\"auto\">He is motivated and inspired in his role by knowing that behind every call, request, and session are countless people whom we help navigate through life-changing and life-sustaining interactions by bridging language barriers. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span data-contrast=\"auto\">Outside of LSA, Kevin is married with four children. He enjoys family time, travel (especially cruises!), cooking, and a good book or movie. Kevin is active in his faith community, including service and community support activities. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"featured_media":34838,"template":"","meta":{"_acf_changed":false},"categories":[],"class_list":["post-15543","team","type-team","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Meet Kevin Gregory, Vice President of Customer Success, dedicated to enhancing customer experience through strategic leadership.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/lsa.inc\/fr\/team\/kevin-gregory\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Language Services Associates\" \/>\n\t\t<meta 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