{"id":34599,"date":"2024-03-19T13:54:24","date_gmt":"2024-03-19T17:54:24","guid":{"rendered":"https:\/\/lsa.inc\/?post_type=team&#038;p=34599"},"modified":"2026-05-28T11:21:55","modified_gmt":"2026-05-28T15:21:55","slug":"gabrielle-karlin","status":"publish","type":"team","link":"https:\/\/lsa.inc\/fr\/team\/gabrielle-karlin\/","title":{"rendered":"Gabrielle Karlin"},"content":{"rendered":"<p style=\"text-align: left;\">As the Director of Contact Centers, <strong>Gabrielle Karlin oversees LSA\u2019s Inbound and Outbound call centers, Interpreter Management, Workforce Management, and Learning &amp; Development teams<\/strong>, ensuring exceptional service delivery for clients.<\/p>\n<p style=\"text-align: left;\">Gabrielle joined LSA in 2021 as a Call Center Manager before being promoted to her current role in 2025. She brings 10+ years of operations and contact\u2011center leadership experience and partners cross\u2011functionally to enhance customer experience, quality, and performance outcomes.<\/p>\n<p style=\"text-align: left;\">Gabrielle holds a\u00a0Certificate of Specialization in Leadership &amp; Management\u00a0from\u00a0Harvard Business School Online, underscoring her commitment to data\u2011driven leadership and continuous improvement. She has also obtained her Deaf Awareness Micro Certificate through the National Deaf Center (NDC), reflecting her dedication to inclusive communication and accessibility.<\/p>\n<p style=\"text-align: left;\">In her spare time, Gabrielle enjoys the company of a good book and a strong cup of hot coffee. 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