Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # Language Services Associates Interpretation and Translation Services ## Posts ### [How to Address the Limited English Speaking and Deaf Community During the COVID-19 Crisis](https://lsa.inc/how-to-address-the-limited-english-speaking-and-deaf-community-during-covid-19-crisis/) **Published:** April 8, 2020 **Author:** Daniel Kristie **Content:** 7 min readThe COVID-19 outbreak is causing hospitals and physicians across the country to increasingly utilize telehealth and video encounters. At the same time, government regulations are rapidly changing to allow for more telehealth to address the crisis. At the center of these developments is a dire need to reduce the amount of direct human contact in clinical settings. The risk of exposure to the virus in this outbreak is high. Health experts indicate outbreaks may become [more common](https://www.wsj.com/articles/viral-outbreaks-once-rare-become-part-of-the-global-landscape-11583455309?cx_testId=3&cx_testVariant=cx_2&cx_artPos=5#cxrecs_s). In addition to the many known challenges COVID-19 is creating, limited English speaking and Deaf patients face additional challenges. Amid this crisis, heart-breaking reports of some hospitals having difficulties accessing interpreters are beginning to surface. Healthcare providers can solve these problems *IF* the right solutions are in place. **New Ways of Delivering Interpreters to Extend Care Beyond Walls** *The growing importance of mobile healthcare underscores the critical need for interpreters-on-demand.* At every turn, healthcare providers and government officials are urging the reduction of human contact during clinical settings to alleviate the spread of the disease. Communicating with the limited English proficient population (LEP) and the hard of hearing only gets more difficult with these new guidelines and procedures. An added problem is that most health systems utilize their own communications and privacy protection platforms. Industry experts have responded by developing a range of solutions to keep communications safe and reliable. Language Service Associates (LSA) has solutions and options available *now* for all levels of patient care. *A Range of Options* No one solution will work perfectly for all healthcare providers. The solution must match existing needs, ability to deploy, training time, clinical settings and budgets. Each option will bring with it “pluses and minuses” that each provider must evaluate. - *Top-Line Option – Full Integration with Telehealth Platform* The best option remains a fully integrated telehealth solution that integrates with the patient’s Electronic Health Records (EHR). The new ViTel Net and Language Services Associates (LSA) platform integration enables clinicians to immediately add an interpreter *within the existing telehealth workflow* with just three clicks. This streaming solution works across multiple devices, *regardless of a physician or patient location, and without additional equipment for the healthcare organization.* By embedding the interpreter solution directly into a telehealth encounter, your organization vastly *improves clinician workflows*, *reduces the chance for medical errors and readmissions* for limited English proficient (LEP) and hearing-impaired patients. It’s a cost-saving, affordable, HIPAA secure, and sustainable option. - *LSA’s IRIS Solution* Where full telehealth integration is not possible, another option is the use of LSA’s *IRIS (Instant Remote Interpretation Solution)* platform application. to enable a patient and doctor to seamlessly interact directly with an interpreter on an app. It is an application that is easily downloadable on mobile, computer or tablet. It’s also encrypted, secure and meets NAD standards. - *LSA’s Interpreter to Your PlatformConnect* Many healthcare providers are already using some form of video telehealth platform (eCW, Teledoc, MDLive, etc.) or other conferencing solutions (Zoom, Teams, etc.). Changes in regulations now allow for the introduction of an interpreter into your existing platform. LSA’s *Interpreter to Your Platform Connect* option is a solution aimed at immediately fitting into an existing platform. It is a cost-effective solution, without significant IT development, for healthcare providers that must get up and running quickly. The challenge here is that patient privacy is still dependent on a third-party provider outside the control of the healthcare provider. There are also several other solutions including video conference third party calls and virtual face-to-face, each with pros, cons and important security considerations. As our healthcare delivery model rapidly changes, healthcare organizations need flexible options for accessing interpreters. Language Services Associates has the solutions for your organization. [**To learn more,** ](https://lsa.inc/lsa-vitelnet/)[**click here to schedule a demonstration and consultation today.**](https://lsa.inc/lsa-vitelnet/) [](#_ftnref1) **Categories:** American Sign Language (ASL), Blog, Over the Phone Interpretation, Video Remote Interpretation, video remote interpreting **Tags:** Face-to-Face Interpreter, integration, interpreter, interpreter on demand, Interpreter To Your Platform Connect, IRIS, Telehealth, video interpreting, video remote interpretation, video remote interpreter, ViTel Net --- ### [Language Services Associates Named Top Provider](https://lsa.inc/language-services-associates-named-top-language-services-provider/) **Published:** May 7, 2020 **Author:** Daniel Kristie **Content:** 5 min readFOR IMMEDIATE RELEASE: Media Contact: Marketing Specialist 800.305.9673 X55139 *Horsham, PA May 7, 2020* Language Services Associates (LSA) is proud to announce that it was named as a top 30 language services provider in the [Nimdzi 2020 report](https://www.nimdzi.com/2020-nimdzi-100/). Nimdzi is one of the most prestigious international research and consultancy firms focused on the language industry. Being listed in the top tier of providers in a crowded market is a distinguishing accomplishment for Language Services Associates. “The language industry is constantly evolving. LSA has been a dynamic participant in this area for more than 25 years and we are proud to be a part of this report. We were thrilled that Nimdzi recognized our contributions,” says Scott F. Cooper, LSA’s Managing Director and General Counsel. LSA provides business-to-business real-time interpretation services through phone, video and in-person delivery. It also translates documents and website content. LSA is a national leader in language for [healthcare providers](https://lsa.inc/industry/healthcare/), [financial services](https://lsa.inc/industry/financial/), [insurance](https://lsa.inc/industry/insurance/), Medicare call centers, conferences, and a variety of other industries. LSA utilizes a distributed interpreter network, which further prevents against service interruptions from natural and health causes. LSA solutions offer industry-leading integration of interpretation services in over 240 languages through a wide array of complex platforms [including telehealth encounters](https://lsa.inc/lsa-vitelnet/), health system EHRs and multi-party interactions. Quality interpretation in the healthcare space reduces patient readmission rates, helps with patient outcomes, and contributes to greater clinician efficiency. Mr. Cooper indicates, “The service lines we have been developing for years are now on full display during the COVID-19 outbreak. Our processes reduce the risk of infection by allowing streamlined interactions between patients, physicians, and interpreters from remote locations. As important, we can scale solutions for health systems and other users of all sizes. Getting reliable healthcare to all patients – regardless of their language proficiency – is a key strategy in flattening the coronavirus curve.” “With the recent COVID-19 pandemic, we are seeing businesses needing access to interpreters in new ways because how they do business in this unprecedented event is changing. We have the options and technology to deliver,” says Mr. Cooper. LSA also has significant experience in disaster recovery efforts and was able to adjust to a significant increase in volume of interpreter requests during hurricane Maria. “We were very prepared and had a plan in place. Despite this outbreak, we are fully operational and ready to serve our clients and those that need language services. And, our listing in Nimdzi reinforces our capability,” explains Mr. Cooper. About LSA Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the-art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. For more information visit: [www.lsaweb.com](https://lsa.inc/). **Categories:** Onsite Interpretation, Over the Phone Interpretation, Press Releases, Video Remote Interpretation, video remote interpreting **Tags:** interpreter, interpreter on demand, remote interpreter, Telehealth, top provider of language services, video interpreting, video interpreting services, video remote interpretation, video remote interpreter --- ### [The Cost of High-Quality Interpretation: A Low Rate Doesn’t Mean Savings](https://lsa.inc/the-cost-of-high-quality-interpretation-a-low-rate-doesnt-mean-savings/) **Published:** March 27, 2023 **Author:** admin **Excerpt:** Investing in a strategy to help your limited English proficient (LEP) patients or customers is an admirable goal and being sure you’re getting the best deal is integral to offering high-quality services without emptying your pockets. **Content:** 5 min read#### Highlights ## The Importance of Investing in Language Services Investing in a strategy to help your limited English proficient (LEP) patients or customers is an admirable goal, and being sure you’re getting the best deal is integral to offering high-quality services without emptying your pockets. ## The Cost Consideration in Language Services When considering a partnership with a language service provider, the first thing an organization weighs is price. The price of interpretation is a fair consideration to make. But when thinking about cost, it’s important to contemplate more than just the number laid out before you. While a low hourly or minute rate may seem appealing, it can cost you more than you bargained for if that interpreter is not carefully vetted, experienced, or qualified for your situation. ![](https://lsa.inc/wp-content/uploads/2025/08/Saved-500-but-skipping-professional-interpretation-1-768x432.png "professional interpretation - Language Services Associates") ## The Value of Qualified Interpreters A qualified interpreter may have a higher per-minute rate than someone without a specialized skillset, but there are several reasons for this. Interpreting is more than just converting words from one language to another – it’s understanding meaning, context, cultural nuances, and having a background in a particular field, like healthcare for instance. Medical interpreters have a broad knowledge of medical terminology and treatments and are well-versed in healthcare regulations and ethical standards. ## Ensuring Clear Communication With a qualified medical interpreter, clear communication between a doctor and LEP patient is assured, which reduces costly readmissions and lengths of stay. These calls/sessions also tend to be shorter because a qualified medical interpreter doesn’t need as much time for clarification as an interpreter without a medical background (extra minutes add up even while an interpreter has a lower rate). In the long run, a more qualified interpreter saves you time and money even if their rate appears to be higher on the surface – and this applies to all sectors, from legal to finance. ## Our Commitment at Language Services Associates (LSA) At Language Services Associates (LSA), we hold our interpreters to a high standard, with a meticulous three-phase assessment process, and only one in every 40 candidates making it through our qualification procedure. Our interpreters are carefully vetted, industry-specialized, and frequently monitored to ensure that we are providing the highest quality service possible. ## Get in Touch with Us Contact our team at (800) 305-9673 ext. 55305 or **[fill out our contact form](https://lsa.inc/contact-sales/)** in seconds. ## About LSA Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in nearly 300 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog, Call Center, Onsite Interpretation, Over the Phone Interpretation, Translation and Localization, video remote interpreting --- ### [Emergency Language Access: 8 Ways to Prepare Before Disaster Strikes](https://lsa.inc/emergency-language-access-8-ways-to-prepare-before-disaster-strikes/) **Published:** August 6, 2026 **Author:** Ximena Garcia **Excerpt:** Disasters can happen without warning. Emergency language access is a critical part of disaster preparedness. In this blog post, we share eight practical ways to strengthen multilingual communication with professional interpreters, translation services, AI-powered language solutions, and emergency planning before a crisis occurs. **Content:** 13 min read #### Overview Disasters can happen without warning. **Emergency language access is a critical part of disaster preparedness.** In this blog post, we share eight practical ways to strengthen multilingual communication with professional interpreters, translation services, AI-powered language solutions, and emergency planning before a crisis occurs. Learn how to **strengthen your emergency preparedness strategy** with multilingual communication, interpreter services, translation planning, and 24/7 language access support before a crisis occurs. #### Table of Contents ## Why Emergency Language Access Matters [When wildfires tore through Los Angeles in January 2025](https://www.google.com/url?q=https://asamnews.com/2025/02/17/lack-of-in-language-support-thai-asian-community-during-la-fires/&sa=D&source=docs&ust=1784132666650147&usg=AOvVaw0GZtWySMzrNksGQQ0VScGD), some Thai-speaking residents remained in smoke-filled homes for days as the fires crept closer. They could not understand the evacuation alerts from the city, which were sent to their phones in English. A wildfire that forces evacuations, a hurricane that knocks out infrastructure, a ransomware attack that freezes hospital systems, a power outage that drags on for days: in every case, clear communication is what saves lives. More than [25 million people](https://www.migrationpolicy.org/research/limited-english-proficient-individuals-united-states-number-share-growth-and-linguistic) in the U.S., roughly one in twelve, have limited English proficiency (LEP). For them, and for people who are Deaf or hard of hearing, a language barrier can delay access to life-saving information at the exact moment it matters. That’s why language access belongs in every emergency preparedness and business continuity plan, built in from the start rather than bolted on later. With over 35 years of experience as a full-service language provider, [Language Services Associates (LSA)](https://lsa.inc/) has learned a thing or two about delivering quick language access during emergency situations. And we want to share some tips. Here are eight ways organizations can strengthen multilingual communication before disaster strikes. ## 1. Plan Before the Emergency Begins The best time to prepare for a crisis is before one happens. **A workable plan starts with knowing which languages your community actually speaks.** From there, you map the practical details around them: your emergency communication procedures, interpretation workflows, after-hours contacts, and the backup methods you fall back on when a primary channel goes down. For many organizations, this is more than good practice. Health programs that receive federal funds must take reasonable steps to provide meaningful access for people with limited English proficiency under [Section 1557](https://www.hhs.gov/civil-rights/for-individuals/section-1557/fs-limited-english-proficiency/index.html) of the Affordable Care Act, and personnel distributing disaster relief may not discriminate on the basis of English proficiency under the [Stafford Act](https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title42-section5151&num=0&edition=prelim). **Working with an experienced language service provider to build a customized language access plan can activate support immediately when emergencies arise.** LSA can help you configure your workflows and rapid-response protocols in advance, so that you can activate them the moment an emergency hits. ## 2. Secure 24/7 Access to Interpreters Disasters rarely keep business hours. When people need to evacuate in the middle of the night, or an emergency department fills with patients at 2 a.m., you need interpreters available right then. Speed is everything in a crisis. > One analysis of 911 calls from Mandarin-speaking callers found that delays getting an interpreter on the line could compromise response times, and in a real emergency, the difference between one minute and three can change the outcome. LSA’s [Over the Phone Interpretation (OPI)](https://lsa.inc/services/over-the-phone-interpretation/), [Video Remote Interpretation (VRI)](https://lsa.inc/services/video-interpretation/), and [AI Interpretation](https://lsa.inc/lsa-ai-interpretation/) services put professional interpreters on the line around the clock. ## 3. Don’t Forget Rare Languages When a major disaster hits, the mix of languages you have to serve can change overnight. It brings in displaced residents, seasonal workers, tourists, and refugees, and suddenly you need languages your team rarely handles. Preparing only for your top five can leave the most vulnerable people unreachable. > For example, when the 2017 Thomas Fire tore through Ventura County, many Indigenous farmworkers, who come from southern Mexico and speak Mixteco or Zapoteco rather than English, struggled to understand what was going on and how to protect themselves. The county has since added Mixteco and Zapoteco to its alert system. LSA’s network of interpreters and linguists covers **more than 300 spoken languages, including rare and Indigenous languages**, so an unexpected request doesn’t become an unanswered one. ## 4. Have Multiple Ways to Connect If internet service fails… Can you still: - reach an interpreter by phone? - switch to video? - communicate remotely? - support field staff? **Redundancy matters.** That’s why the strongest setups never lean on a single channel. Over the phone interpretation works on a landline or cell signal when bandwidth is gone. Video remote interpretation needs more bandwidth but adds the visual cues that matter in complex medical conversations. In-person interpreters cover shelters and field operations where devices aren’t practical. **LSA offers multiple access points, including OPI, VRI, landline, and smartphone**, so teams stay connected in low-bandwidth or offline conditions when systems are under strain. ## 5. Prepare Multilingual Emergency Materials in Advance Some documents should always be translated ahead of time, before an emergency happens. - Evacuation and shelter-in-place orders - Shelter and housing details - Medication and consent forms - Emergency alert templates All of these belong in your community’s languages before anything happens. **Rushing a translation during an active emergency invites mistakes.** Translators miss nuance under time pressure, and one wrong word in a medical or safety instruction can do real harm. Preparing these materials ahead keeps them accurate and ready to send the moment they’re needed. It also means planning formats that work for Deaf and hard-of-hearing residents. **American Sign Language is its own language, not English on a screen, so ASL video and captioning have to be part of the kit.** LSA’s ASL, and translation and localization services cover all of it. [ Submit a Translation Request ](https://lsa.inc/request-a-translation-quote/) ## 6. Train Staff Before They Need It The best technology is useless if your people freeze when they reach for it, and a high-stress evacuation is the worst time to request an interpreter for the first time. Staff should already know how to connect one, when phone, video, or AI each make sense, whom to call, and what to do if the systems go offline. LSA provides onboarding, hands-on training, and ongoing support so these tools feel like second nature by the time they’re needed. ## 7. *Thoughtfully* Build AI Into Your Response AI shines at speed. It can push out translated alerts, updates, and public information across channels far faster than any human team. LSA’s AI Interpretation tools are built to do exactly that when minutes matter. But speed isn’t everything in an emergency. Machine translation still stumbles over idioms, context, and cultural nuance, and it can’t tell you when it’s gotten something wrong. The strongest plans use AI for speed where it’s safe, and bring in a qualified human interpreter for the conversations where a mistranslation could cause real harm. ## 8. Choose a Language Service Provider Built for Emergencies Not every language provider is built for a crisis. Before you need one, ask a few pointed questions: - Do they offer 24/7 support? - Can they scale during emergencies? - Do they support remote and onsite interpretation? - How quickly can interpreters connect? - Do they have disaster response experience? LSA is built for high-demand environments, with **scalable capacity, fast connection times**, onsite and remote services, and a track record in real critical events. LSA’s telephone and video remote interpretation systems use advanced technology to ensure **over 99% uptime**, meaning that disasters and regional outages do not affect services. ## Every Emergency Plan Needs a Language Access Strategy Emergency preparedness isn’t only about backup generators, cybersecurity plans, or evacuation routes. It’s also about ensuring every individual can understand critical information when it matters most. Organizations that build language access into their disaster plans are better prepared to protect the patients, customers, employees, and communities who count on them. **Is your language access program ready for the next emergency?** We help organizations pressure-test their language access and prepare for emergencies with always-on interpretation services, professional translation, AI-powered language solutions, and scalable emergency language access. **[Contact LSA today](https://lsa.inc/contact-us/) to evaluate your readiness before the next crisis makes the gaps obvious.** [ Reach out to our sales team ](https://lsa.inc/contact-us/#contact-sales-team) **Categories:** Blog --- ### [Traditional Chinese vs. Simplified Chinese: Choosing the Right Writing System for Translation](https://lsa.inc/traditional-chinese-vs-simplified-chinese-choosing-the-right-writing-system-for-translation/) **Published:** July 30, 2026 **Author:** Ximena Garcia **Excerpt:** People from China (PRC), Singapore, or Malaysia use the Simplified Chinese writing system. People from Taiwan, Hong Kong, or Macau use Traditional Chinese, regardless of spoken dialect. **Content:** 5 min read *Written by Molly MacPherson (Translation & Localization Manager at LSA) & Shenshen Jin (Translation Assistant Manager at LSA)* #### Overview - People from China (PRC), Singapore, or Malaysia use the Simplified Chinese writing system. - People from Taiwan, Hong Kong, or Macau use Traditional Chinese, regardless of spoken dialect. #### Table of Contents ## Why Language Access Requires More Than Knowing the Spoken Dialect You have a document for a Mandarin speaker, so you need it translated into Mandarin, right? Well, not quite… Mandarin (and Cantonese and others) are spoken dialects of Chinese. The writing system, however, is not determined based on the dialect but rather based on geography and political history. ## Understanding the History Behind Chinese Writing Systems As part of the unification of China beginning in the 3rd century BCE, one goal was to standardize the writing system so that, even if the spoken languages were not mutually intelligible, the writing system was the same. This is the reason that Chinese writing is not primarily phonetic: the characters do not generally represent sounds, or phonemes. The writing system that emerged formed the basis of modern **Traditional Chinese**. In the 1950s, the government of China undertook an initiative to improve literacy in the country. With thousands of complicated characters, more than 70% of the population remained illiterate. Initially, they reworked more than 500 commonly used characters and components, simplifying them to make it easier to learn to read and write. Since then, the number of simplified characters has expanded to over 2,000 in modern **Simplified Chinese**. The rest of the characters, many thousands of them, have remained unchanged; thus, Traditional and Simplified Chinese have many overlapping characters, but the ones used most frequently differ between them. ## Where Are Traditional Chinese and Simplified Chinese Used? Simplified Chinese began in China, but given its significant influence in the region, it has also been adopted by other communities overseas, such as Singapore, Malaysia, and Indonesia. Taiwan, Hong Kong, and Macau, however, have resisted this change and continue to use Traditional Chinese. ## Chinese Translation Guide: Dialects and Writing Systems by Region For a quick reference, here is a breakdown of primary dialects and writing systems in different regions: [table id="1" responsive="" responsive_breakpoint=""] ## Writing System Selection Tip: Geography, not Dialect The bottom line is that knowing the dialect of Chinese a person speaks is not enough for knowing the writing system into which they will need their documents translated. The key is knowing their geographic origin! ## Additional Resources on Traditional and Simplified Chinese - [ American Translators Association ](https://www.atanet.org/client-assistance/blog-demystifying-the-difference-between-simplified-chinese-vs-traditional-chinese/) - [ The Multilingual Family Hub (YouTube) ](https://www.youtube.com/watch?v=QPhWfoagRXQ) - [ Sixth Tone ](https://www.sixthtone.com/news/1012040) ## Professional Chinese Translation Services for Language Access LSA helps organizations identify the right language solution for their audience and deliver accurate, high-quality translations that support meaningful communication. From healthcare and government to education and business, our translation experts help organizations improve language access and connect with multilingual communities with confidence. [ Submit a Translation Request ](https://lsa.inc/request-a-translation-quote/) **Categories:** Blog **Tags:** education --- ### [10 Ways Language Access Helps Schools Do More Than Meet Compliance](https://lsa.inc/language-access-in-education/) **Published:** July 23, 2026 **Author:** Ximena Garcia **Excerpt:** Language access in education helps schools do far more than meet Title VI requirements. School interpretation services, professional translation, ASL, and AI-powered language solutions strengthen family engagement, improve student outcomes, support teachers, enhance emergency communication, and build trust across diverse school communities. Discover 10 ways a comprehensive language access program can help your district communicate more effectively while supporting every student and family. **Content:** 12 min read #### Overview Language access in education helps schools do far more than meet Title VI requirements. School interpretation services, professional translation, ASL, and AI-powered language solutions **strengthen family engagement**, **improve student outcomes**, **support teachers**, **enhance emergency communication**, and **build trust** across diverse school communities. Discover 10 ways a comprehensive language access program can help your district communicate more effectively while supporting every student and family. #### Table of Contents ## Schools Are Expected to Do More Than Ever. Language Access Can Help. About [1 in 5 school-age](https://datacenter.aecf.org/data/tables/81-children-who-speak-a-language-other-than-english-at-home#detailed/1/any/false/1096,2545,1095,2048,1729,37,871,870,573,869/any/396,397) children in the U.S. speaks a language other than English at home. Every report card, enrollment form, and emergency alert your district sends has to reach their families in a language they understand. Federal civil rights law agrees: **Title VI compliance makes language access in education a legal obligation.** But that’s not the only reason to make language access a priority. The districts seeing the **best results treat school interpretation services and education translation services as investments** in student achievement, family engagement, and community trust rather than a box to check. When families fully understand what’s happening in their children’s classes, students benefit. Parents get more involved, teachers spend less time clearing up miscommunication, and the whole community is stronger for it. With over 35 years of experience providing interpretation and translation services in the education field, we at [Language Services Associates (LSA)](https://lsa.inc/) have seen the difference clear communication makes for schools and districts firsthand. Here are 10 ways language access does more for schools than keep them compliant. ## 1. Build Stronger Relationships Through Multilingual Family Engagement Multilingual family engagement starts with a message parents can understand, in the language they know best. When **parents and guardians** receive school information in their preferred language, they are **more likely to attend conferences, participate in school activities, ask questions, and become active partners** in their child’s education. Professional language services for schools, including [interpretation](https://lsa.inc/services/professional-interpretation-services/), [translation](https://lsa.inc/services/translation-localization/), and [AI language solutions](https://lsa.inc/ai/), remove language barriers before a small misunderstanding turns into a missed conference or an unsigned permission slip. ## 2. Improve Student Outcomes Through Better Communication > More than 5 million U.S. public school students are English learners, about 1 in 10 nationwide. Research consistently demonstrates a **strong connection between family engagement and student success**. In one Harvard study, when teachers sent families a short daily message, struggling students were [more likely to complete the class](https://www.aecf.org/blog/parental-involvement-is-key-to-student-success-research-shows). That only works if the family can read the message. Parents who understand the report card, the attendance policy, and the available support services can reinforce learning at home and push for what their child needs. **Language access in education gives every student the same shot**, no matter which language their family speaks at home. ## 3. Make Parent-Teacher Conferences More Meaningful A parent-teacher conference should never feel like a guessing game. **Professional parent-teacher conference interpreters help educators and families** talk through academic progress, classroom performance, behavioral concerns, learning goals, attendance, and support plans without guesswork on either side. With an interpreter in the room (or on the screen), everyone leaves the meeting with the **same understanding and the same next steps**. ## 4. Support Special Education Services and IEP Meetings Special education discussions often involve highly technical educational, medical, and legal terminology. Qualified interpreters help families keep up with every step, from evaluations and eligibility determinations to therapy services, accommodations and modifications, and their own educational rights and responsibilities. > Helping families follow all of it is also a federal requirement. Special education rules direct schools to take whatever action is necessary to ensure parents understand IEP proceedings, including arranging an interpreter. ## 5. Prepare for Emergencies Before They Happen In an emergency, a district has minutes, not days, to reach every family. - Weather closures - Safety alerts - Public health announcements - Bus delays Professional education translation services get emergency messages out fast, in languages families can act on. [ Submit a Translation Request ](https://lsa.inc/request-a-translation-quote/) ## 6. Reach Families Across Every Communication Channel Schools now communicate with families through many different channels, not just printed notices. Families expect information through **school websites, parent portals, mobile apps, email, text messages, social media, phone calls, and virtual meetings**. If a district translates its newsletters but not its texts, emails, or portal updates, families still miss important information. ## 7. Support Teachers, Administrators, and School Staff Language barriers affect educators as much as families. Teachers, counselors, nurses, administrators, front office personnel, and support staff frequently need to communicate with parents throughout the school day. > Federal guidance is specific on this point: schools may not ask students, siblings, or untrained bilingual staff to interpret for parents, and being bilingual by itself doesn't make someone a qualified interpreter. On-demand K-12 interpretation by phone or video puts a live interpreter on the line the moment staff need one. ## 8. Use AI-Powered Interpretation Solutions *Responsibly* Routine conversations can’t always wait for a scheduled interpreter, and that’s exactly the problem AI interpretation solves. That includes front office questions, enrollment and registration support, attendance calls, transportation questions, and everyday parent outreach. Families get an answer right away, even at hours and in languages the district couldn’t otherwise cover. However, conversations involving: - student performance - disciplinary actions - special education services - IEP meetings - legal matters - sensitive family situations often require the cultural understanding, nuance, and accuracy that professional human interpreters provide. **The strongest programs use both**: AI for routine, human interpreters for high-stakes conversations where accuracy and trust matter most. LSA offers [AI-powered interpretation](https://lsa.inc/ai/) solutions alongside professional [onsite](https://lsa.inc/services/onsite-interpretation/), [video remote](https://lsa.inc/services/video-interpretation/), and [over the phone](https://lsa.inc/services/over-the-phone-interpretation/) interpretation services. **The hybrid approach lets K-12 schools and districts expand language access and control costs** while every family gets the right level of support for every conversation. ## 9. Strengthen Community Trust and Inclusion In many communities, the **school is the one institution nearly every family interacts with**. When those interactions leave families feeling informed and respected, trust grows. Language access demonstrates a district’s commitment to serving all families — not just those who speak English. ## 10. Choose a Language Access Partner That Grows with Your District Every district’s language access needs are different. Some schools need occasional parent-teacher conference interpreters. Others require: - District-wide document translation - Website localization - 24/7 over the phone interpretation (OPI) - Video remote interpretation (VRI) - American Sign Language (ASL) services - Multilingual family engagement programs - AI-powered language solutions - Ongoing K-12 language access support The right language partner should be able to scale as enrollment, demographics, and communication needs evolve. ## Language Access in Education Is About More Than Compliance Title VI compliance sets the floor. The best districts build well above it. **For more than 35 years, LSA has helped schools, universities, government agencies, healthcare organizations, and public-sector institutions do exactly that.** That work includes interpretation, translation, ASL services, localization, and AI-powered language technologies in more than 300 languages. At LSA, we believe that when families understand, students thrive. ## Ready to Strengthen Communication Across Your District? **→ [Contact LSA](https://lsa.inc/contact-us/#contact-sales-team) to talk through what a scalable language access program could look like for your schools.** **Categories:** Blog, Education **Tags:** education --- ### [Why LSA Is the Smart Choice for International Conferences, Events, and Global Travel](https://lsa.inc/language-services-international-conferences-events/) **Published:** July 2, 2026 **Author:** Ximena Garcia **Excerpt:** Language services play a critical role in ensuring clear communication throughout every stage of international conferences and events, from planning and preparation to post-event follow-up. In this blog post, we explore seven solutions that help event teams overcome language barriers, including real-time interpretation, AI-powered video dubbing, professional translation, and more. **Content:** 8 min read #### Overview Language services play a critical role in ensuring clear communication throughout every stage of international conferences and events, from planning and preparation to post-event follow-up. In this blog post, we explore seven solutions that help event teams overcome language barriers, including **real-time interpretation, AI-powered video dubbing, professional translation**, and more. #### Table of Contents ## Why LSA Is the Smart Choice for International Conferences, Events, and Global Travel Imagine hosting a party where **no one** speaks the same language. You invited professionals from around the world to connect, collaborate, and build relationships. Instead, you’re surrounded by **well-meaning guests fumbling through translation apps, exaggerated hand gestures**, and confidence powered by exactly three foreign words they learned in a class 20 years ago. It’s funny at a party. **It’s expensive, awkward, and risky at an international conference.** Because global events come with **real stakes**. Sponsorships, negotiations, compliance, new partnerships, attendee experience, brand reputation, and ROI all depend on clear communication. That’s where [Language Services Associates](https://lsa.inc/) (LSA) comes in. Below are **seven reasons organizations rely on LSA to support international conferences, events, and global travel** from planning to post-event follow-up. ## 1. Real-Time Interpretation for Live Events International conferences move quickly. Panels, networking sessions, executive meetings, and media interviews leave little room for communication errors. LSA’s on-demand interpretation services support multilingual communication through: - [ Onsite interpretation (OSI) ](https://lsa.inc/services/onsite-interpretation/) - [ Video Remote Interpretation (VRI) ](https://lsa.inc/services/video-interpretation/) - [ Over-the-Phone Interpretation (OPI) ](https://lsa.inc/services/over-the-phone-interpretation/) - [ AI-Powered Solutions ](https://lsa.inc/ai/) **With access to support in 300+ languages**, attendees, speakers, vendors, and staff can communicate clearly in real time. No one is struggling to understand conversations. They are fully participating in them. ## 2. AI Video Dubbing That Extends the Life of Your Event One keynote can become global content. > LSA’s AI Video Dubbing transforms presentations, product launches, training videos, and event recaps into multilingual video experiences. LSA combines AI-powered dubbing with professional linguistic review to help ensure: - Accurate messaging - Natural-sounding speech - Preserved speaker tone - Faster multilingual content delivery **The speaker’s original voice is preserved, and the video is synced** to make it appear as though they are speaking the language naturally. To your audience, it looks like your speakers are fluent. To your team, it is **a scalable way to expand reach without expensive reshoots or added production time.** ## 3. Better Experiences for International Attendees For global guests, the event experience starts long before check-in. LSA’s [Translation & Localization](https://lsa.inc/services/translation-localization/) services help organizations localize: - Registration materials - Event apps - Agendas - Signage - Speaker materials - Follow-up communication Combined with onsite and virtual interpretation support, attendees can navigate events more confidently and stay engaged throughout the experience. Also consider **[LSA AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/)** **(MTPE+) for** **lower costs and faster turnaround times** (not recommended for anything nuanced or high risk). ## 4. AI Interpretation for Fast-Paced Environments Some event environments require immediate multilingual communication at scale. LSA’s [AI Interpretation](https://lsa.inc/lsa-ai-interpretation/) helps organizations support: - High attendee volumes - Quick information exchanges - Multilingual customer support - Event operations and logistics For more nuanced or sensitive conversations, organizations can also **escalate to professional interpreters when needed**. ## 5. Professional Translation That Protects Your Brand Poor translation stands out quickly at global events. > Messaging errors in signage, presentations, marketing collateral, or digital communications can create confusion and impact credibility. LSA provides professional [translation and localization](https://lsa.inc/services/translation-localization/) with optional AI-enabled workflows to support: - Accurate translations - Cultural localization - Consistent terminology - Faster turnaround times through MTPE+ workflows This helps organizations maintain brand consistency across every audience and region. ## 6. Travel & Logistics Support for International Programs Global events involve more than what happens at the venue. LSA also supports organizations with: - Multilingual travel communication - International attendee coordination - Executive and VIP support - Travel-related interpretation needs This helps reduce operational complexity for teams managing large international programs. ## 7. One Partner for Interpretation, Translation, and AI Language Solutions Managing multiple language vendors across a global event can slow planning and create inconsistencies. **Organizations choose LSA as a centralized language partner for**: - Interpretation - Translation - AI language solutions - Video localization - Multilingual event communication With integrated support across services, organizations can streamline multilingual operations before, during, and after the event. ## Global Events Work Better When Everyone Understands Each Other International conferences are built around communication, collaboration, and shared experiences. LSA helps organizations support multilingual audiences through scalable interpretation, translation, and AI-powered language solutions designed for modern global events. Whether supporting one keynote or an entire international conference, **LSA helps organizations communicate clearly at every stage of the experience.** Hosting a global conference should not feel like hosting a party where no one speaks your language. **Reach out to LSA to learn more about how we can support your next global conference or program.** [ Contact Us ](https://lsa.inc/contact-us/) **Categories:** Blog --- ### [Translation and Localization FAQs](https://lsa.inc/professional-translation-services-frequently-asked-questions/) **Published:** January 4, 2014 **Author:** Daniel Kristie **Content:** 10 min read**How does the Client Portal work?** With LSA’s secure online Client Portal, you can submit documents for translation 24/7/365. LSA’s Client Portal also allows you to approve estimates, monitor your projects, and retrieve your translated documents online. Your Client Services Specialist, Account Manager, or Project Manager can set up an account for you. **What is the difference between interpretation and translation?** Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes. Interpretation refers to listening to something spoken and interpreting it orally into the target language. Translation involves taking a written text and translating it in writing into the target language. **How long will it take to translate my documents?** Processing time for translation depends on a variety of factors, including the number of words in the document, the file type, the rarity of the language(s) requested, and the type of translation being performed. To speed up the process and reduce your cost, please provide editable native files, including all images, fonts, and instructions for handling, if applicable. If your project is urgent, we proudly offer rush services for an additional fee. **How many languages do you provide?** We offer professional translation and localization services for any standard world language; that is, any language having an alphabet and agreed upon grammar and spelling conventions. Conversion to Braille is also available for English documents. **What if I’m unsure of the language of the source document?** Our Project Managers are trained to identify languages for our clients. Simply let your Project Manager know that you are not sure of the language, and he/she will be able to assist you. **May I request a particular translator?** We match translators to a particular project based on the following factors: native language, experience, education, and expertise in the subject area. Often, clients will be matched with the same translator(s) to maintain consistency. **What if I have a question about a project?** For all translation questions, please contact LSA’s Client Services department at 866.221.1301 or [on the Web](https://lsaweb.com/contact/client-services/). You may also contact your Account Manager, Project Manager, or the Translation Division Manager if you have a question about a particular project. To view the current status of your project, please log in to the Client Portal. **Where do I send requests for translation?** If you are a new client, please send your request for translation to our Sales department at 800.305.9673 X55305 or [on the Web](https://lsa.inc/current-customer/). If you are an existing client, you can upload your file(s) via the Client Portal or e-mail the document to your Sales Account Manager. Upon receiving your first request, our Translation Division Manager will assign the project to a dedicated Project Manager. Please include your contact information, the language(s) requested, and any special instructions. **How can I pay for my translation?** If you are a new client, an LSA Sales Manager will be happy to set up an account for you. We offer several payment options for services, including monthly payments (based on service agreement), credit line payments, purchase order payments, and credit card payments for smaller projects. **What type of documents are you equipped to translate?** We can handle almost any type of source file, from handwritten documents to HTML. Below is a list of some of the most common file types we typically work with. If your source file type is not listed below, please contact your Project Manager for confirmation. - Microsoft Word, Excel, PowerPoint, and Publisher - Adobe InDesign, PageMaker, Photoshop, Illustrator, Flash, and Acrobat PDF - Website, Database, and Resource Files - SCORM Packages - QuarkXPress - HTML - XML - AutoCAD **What levels of translation do you offer?** We have a combination of different translation methods for our clients to choose from, including Enhanced Machine Translation (EMT), with or without post-editing; Translation, Editing and Proofreading (TEP); and Translation, Editing, Proofreading and PM Proofreading (TEPP). We often combine different levels of translation to meet our clients’ budget and project requirements. Our TEP and TEPP processes are ISO 9001:2008 Certified. **How do I determine what level of translation I need?** We will explain the different translation levels in detail and make recommendations based on the materials you provide for translation. We firmly believe that client education is the most important factor in the translation level selection process and is vital to the success of every translation project we undertake. **What is enhanced machine translation?** *Machine Translation (Regular and Enhanced)* Machine translation (MT) is the conversion of text from one language to another via purely automated means (content is not translated or reviewed by a human linguist). Enhanced MT involves an engine that has been trained for a given customer’s verbiage or subject matter. This training provides a higher degree of accuracy than a standard MT. [LSA can perform both regular and Enhanced MT of your materials upon request.](https://lsaweb.com/contact/) *Machine Translation (Post-edited / MTPE) Machine Translation that has been post-edited (MTPE) is a regular or, preferably, Enhanced machine translation that has been reviewed by a human linguist after completion of the MT stage to “clean up” the translation, in order to ensure a higher degree of accuracy than even an Enhanced MT can provide, while retaining the speed and cost advantages of utilizing MT. [LSA can provide MTPE upon request.](https://lsaweb.com/contact/) **What if my material is constantly changing?** In most cases, we can locate and identify all changes to your assets, whether they are simple documents or complex websites, to ensure that new and updated content is translated as it is created. **Do you have professional translation experience in a particular industry segment?** We have experience providing professional translation and localization services across virtually every industry, including healthcare, insurance, sports, utilities, education, government, manufacturing, and banking & financial services. **Do you specialize in a particular area of translation and localization?** We specialize in the following types of translation and localization services: - Website translation and localization - E-mail support services - IVR prompts - Software localization - Video script and multimedia translation - Technical document translation - E-learning and training translation - Marketing and advertising translation **Categories:** FAQs, Translation and Localization, User Education --- ### [CEO Update: Reflections from SlatorCon London 2026](https://lsa.inc/ceo-update-reflections-from-slatorcon-london-2026/) **Published:** June 24, 2026 **Author:** Ximena Garcia **Excerpt:** This past month, I had the privilege of attending SlatorCon London alongside our Chief Operating Officer, Pablo Tercero. This conference is widely recognized as one of the world’s premier thought leadership summits in the language solutions and AI spaces. It attracted industry leaders from across the globe and offered a timely pulse check on where our markets are heading. Professional interpreters are available on demand by phone, video, or onsite, and AI-powered tools can scale translated content across your entire organization without starting from scratch.  **Content:** 12 min read ![Scott Cooper, CEO, Language Services Associates](https://lsa.inc/wp-content/uploads/2026/06/Scott-Cooper-CEO-Language-Services-Associates.png "Scott Cooper, CEO, Language Services Associates - Language Services Associates - Language Services Associates") **Written by:** Scott Cooper, CEO of Language Services Associates (LSA) **This past month, I had the privilege of attending [SlatorCon](https://www.slatorcon.com/)** **London alongside our Chief Operating Officer, Pablo Tercero.** This conference is widely recognized as one of the world’s premier thought leadership summits in the language solutions and AI spaces. It attracted industry leaders from across the globe and offered a timely pulse check on where our markets are heading. Much has come into clearer focus since this event last year. There is near-universal recognition that change is occurring faster than ever, and that AI and human language solutions will evolve into a complex and symbiotic relationship moving forward. Interest in AI remains very high, but so too is the recognition that core services and skills in our industry will endure for the foreseeable future. It will be all about balance and nuanced integrations. Many expressed customer concerns about not being able to integrate quickly enough to keep pace with new technology and related cost structures. To the positive, our conversations with fellow industry leaders confirmed that [**LSA**](https://lsa.inc/) remains at the forefront of innovation, blended solutions, and being a leader in assisting our clients navigate these changes. I am delighted to share some of what we think the next few months will show. ## Speed Is Overtaking Strategic Planning Predicting strategy for our customers is only going to get harder. Industry leaders expressed universal concern that the change – while omnipresent in our industry – is happening almost too quickly for customers to make the informed decisions they need. Each day, there is a new promise of a “magic and cost-saving fix” that – even if true – is already obsolete by the time the next budget cycle is complete. **C-Suite attendees talked openly about customers planning in monthly, not annual, models.** This combines to make service planning for end users very difficult. ## AI Is Accelerating — But Humans Remain Essential There is no question that AI is transforming our industry. What this year’s conference confirmed, however, is that the recently predicted all-or-nothing solution set around AI has not, and likely will not, take hold for some time, if ever. Balanced solution sets, offering a mix of technology and human language skills, will remain the optimal solution. Per Slator, approximately 74% of language providers now have operationalized AI in their backend workflows, representing a dramatic increase from around 6% only three years ago. The same sources see **no credible evidence to suggest full interpreter replacement.** ## Segmentation Will Be the Coin of the Realm A clear segmentation is underway with technology handling more routine, repetitive, and non-life-threatening language encounters. But **when language interactions become more critical, regulated, or complex, human escalation remains the delivery method of choice.** Leading language companies are now more focused than ever on offering *both* elite interpreters and the call flow and onsite integrations that allow AI and other technology to escalate as needed. For those customers in the call center space, the ability to move conversations across languages, technology and humans will be the difference between success and failure. The narrative in 2026 has clearly matured, moving beyond experimentation and into practical integration. **AI will increasingly enhance human expertise rather than replace it.** There also remain significant gaps across certain language pairings. Differentiation in our industry is no longer about whether a language provider uses AI, it’s about how effectively it integrates it. At SlatorCon, leading organizations, like LSA, emphasized three pillars of competitive advantage: - Embedding AI directly into workflows - Driving measurable efficiency and cost savings - Maintaining trust, compliance, and quality assurance This is where the bar is being set, and where customers are placing their expectations. ## Rising Customer Expectations and the “AI Mandate” Rising customer expectations, coupled with an increasing “**AI mandate**,” are reshaping how enterprise buyers evaluate solutions. Organizations are becoming more sophisticated and demanding in their procurement decisions, with AI capabilities now expected as a standard requirement rather than a differentiator. LSA saw this trend coming several years ago, leading us to partner with a dedicated AI interpretation company, Lingolet, to offer our customers these solutions. While many customers are moving forward with AI mandates, the most sophisticated buyers are still ensuring the AI supports traditional interpretation and translation offerings for all but the most basic of conversations and documents. As noted, the most important structural shift discussed at SlatorCon was the rise of a hybrid delivery model: - **AI-led solutions** for low-risk, high-volume, transactional interactions - **Human expertise** for complex, sensitive, or escalated scenarios This hybrid approach reflects both economic realities and customer expectations. It balances efficiency with quality and, importantly, preserves trust. ## What This Means for Language Services Associates Against this backdrop, I’m confident in LSA’s position. In our 35th year, LSA has seen changes before in the language space and it will see more in the future. The only thing that does not change is that there will be change. **Following our recognition by Nimdzi as the 36th-ranked global Language Service Provider, we are excited about the future.** Our strategic position is strongly aligned with the current pace of change in the industry, enabling us to adapt quickly and remain competitive as new technologies and business models emerge. Our innovative hybrid approach — combining artificial intelligence with human expertise — directly reflects the direction in which the market is evolving, allowing us to leverage the strengths of both automation and human judgment. At the same time, we continue to place a high priority on quality, compliance, and customer trust. **These are critical areas where human insight, experience, and accountability remain indispensable**, ensuring that our solutions not only drive efficiency but also uphold the highest standards our customers expect. One thing, however, will never change: Language is about communication. **LSA will never leave its core principle of listening to customers and offering solutions that meet their unique needs**. Each change in technology is an opportunity to improve or confirm what is working for the customer. I hope you found this update interesting. Let me know your thoughts. [Info@LSA.inc](mailto:info@LSA.inc) ## A Leadership Imperative: Avoid Complacency The most important message I want to leave with our team and stakeholders is simple: **We cannot afford complacency.** The industry is not standing still. Expectations are rising. Competitors are evolving. Customers are demanding more. At LSA, our strength has always been our ability to combine innovation with execution. That remains our north star. We will continue: - **Advancing our AI capabilities** - **Strengthening our hybrid delivery model** - **Investing in systems and processes that create measurable value for our clients** ## Looking Ahead SlatorCon reinforced both the challenges and the opportunities in front of us. Yes, the market is under pressure. Yes, the pace of change is accelerating. But for organizations that stay focused, move decisively, and execute well, there is tremendous opportunity to lead. **At LSA, we are not just responding to change, we are positioning ourselves to shape it.** And we are just getting started. — **Scott Cooper** Chief Executive Officer, LSA **Categories:** Blog --- ### [National Safety Month: Why Language Access Matters in High-Risk Environments](https://lsa.inc/national-safety-month-why-language-access-matters-in-high-risk-environments/) **Published:** June 17, 2026 **Author:** Ximena Garcia **Excerpt:** National Safety Month is a good time to ask: can everyone in your organization actually understand the safety information you're putting in front of them? If the answer is 'not sure,' that's the gap LSA fills. We make language access easy to build into whatever you're already doing — whether that's a training session, a patient discharge, a 9-1-1 call, or a factory floor walkthrough. Professional interpreters are available on demand by phone, video, or onsite, and AI-powered tools can scale translated content across your entire organization without starting from scratch.  **Content:** 13 min read ## Overview **National Safety Month** **is a good time to ask: can everyone in your organization actually understand the safety information you’re putting in front of them**? If the answer is ‘not sure,’ that’s the gap LSA fills. We make language access easy to build into whatever you’re already doing — whether that’s a training session, a patient discharge, a 9-1-1 call, or a factory floor walkthrough. Professional interpreters are available on demand by phone, video, or onsite, and AI-powered tools can scale translated content across your entire organization without starting from scratch. **How Language Barriers Increase Workplace Risk — and What Organizations Can Do to Improve Safety, Compliance, and Outcomes** [One in four workplace accidents](https://trainingindustry.com/magazine/july-aug-2017/why-you-should-be-offering-training-in-other-languages/) in the U.S. involves a language barrier. In hospitals, patients with limited English proficiency (LEP) are [40% more likely to be physically harmed](https://www.commonwealthfund.org/publications/journal-article/2007/apr/language-proficiency-and-adverse-events-us-hospitals-pilot) by a medical error. And when someone calls 9-1-1 and doesn’t speak English, emergency dispatch takes [a third longer to arrive](https://stacks.cdc.gov/view/cdc/214457). These aren’t edge cases. Roughly [26 million people](https://www.kff.org/racial-equity-and-health-policy/language-barriers-in-health-care-findings-from-the-kff-survey-on-racism-discrimination-and-health/) in the U.S. speak English less than “very well.” When those workers and community members can’t fully understand safety training, medical directions, or emergency procedures, the consequences are both measurable and preventable. June is National Safety Month, and language access is one of the biggest blind spots in workplace safety. Most organizations have safety protocols, training programs, and compliance checklists. Far fewer have tested whether any of it works for employees and community members who don’t speak English fluently. [Language Services Associates](https://lsa.inc/) (LSA) has been providing language access in high-risk environments for more than 35 years. Our experience has taught us that where language is a barrier, safety is compromised. Below, we break down where language barriers create the most danger, what the research says about the cost of getting it wrong, and what organizations in healthcare, manufacturing, public safety, and other high-risk industries can do about it. ## Where Communication Gaps Create Safety Risks The risks show up differently depending on the industry, but the pattern is the same: when people can’t fully understand critical information, bad things happen. In healthcare, a patient who doesn’t understand discharge instructions gets readmitted. In manufacturing, a worker who can’t read a safety manual gets hurt. In a contact center, a caller who can’t communicate their emergency waits longer for help. In government agencies and transportation systems, communities that don’t receive multilingual alerts during severe weather or public health emergencies are left exposed. Here’s what that looks like on the ground in different sectors. > Healthcare: Communication Directly Impacts Outcomes The stakes in healthcare are especially high. Children of LEP parents who are hospitalized face [nearly double the risk of medical errors.](https://jamanetwork.com/journals/jamapediatrics/fullarticle/2498405) Much of that risk comes down to whether or not interpretation services are available, and to who’s doing the interpreting. In a study from the [Annals of Emergency Medicine](https://pubmed.ncbi.nlm.nih.gov/22424655/), among errors made by ad hoc interpreters — family members, bilingual staff pulled from other duties — 22% had potential clinical consequences. Hospitals that invest in professional interpreters see measurable returns. When professional interpreters were used at both admission and discharge, [average stays dropped from more than five days down to an average of two and a half days](https://pmc.ncbi.nlm.nih.gov/articles/PMC3445680/), and readmission rates fell from 24.3% to 14.9%. For healthcare organizations, the right language access setup means [Over the Phone Interpretation](https://lsa.inc/services/over-the-phone-interpretation/) for urgent situations, [Video Remote Interpretation](https://lsa.inc/services/video-interpretation/) when visual communication matters (like ER visits or bedside care), and [Onsite interpretation](https://lsa.inc/services/onsite-interpretation/) for complex conversations. [Translated discharge instructions and consent forms](https://lsa.inc/services/translation-localization/) close the gap on written materials. And with [direct EHR integrations](https://lsa.inc/services/telehealth/) like Epic and AthenaHealth, providers can connect to an interpreter without leaving their clinical workflow. > Manufacturing & Industrial Environments Manufacturing runs on precise communication, and much of the workforce doesn’t speak English as a first language. That OSHA estimate of **1 in 4 accidents involving a language barrier**? It makes more sense when you look at who’s actually doing the work. Hispanic and Latino workers — who frequently encounter language barriers in high-hazard industries — have the highest workplace fatality rate of any demographic group at [4.3 per 100,000 full-time workers](https://www.bls.gov/news.release/cfoi.nr0.htm). In construction, [more than 30% of the workforce is Hispanic](https://www.bls.gov/spotlight/2022/the-construction-industry-labor-force-2003-to-2020/home.htm). When those workers can’t read English-only safety manuals or communicate hazards to supervisors, the danger adds up fast. [OSHA](https://www.osha.gov/penalties) requires employers to provide safety training in a language employees can understand, and non-compliance carries real penalties: **up to $16,550 per serious violation and $165,514 for willful or repeated violations as of January 2025**. This is where [professional translation](https://lsa.inc/services/translation-localization/) of safety manuals, SOPs, and signage becomes a safety investment rather than an expense. [Onsite interpreters](https://lsa.inc/services/onsite-interpretation/) during training sessions and safety drills make sure workers actually understand procedures before they enter high-risk environments. [Video Remote Interpretation](https://lsa.inc/services/video-interpretation/) gives teams quick access to language support during incidents or daily operations, and [AI Video Dubbing](https://lsa.inc/ai-video-dubbing/) can convert training videos into multiple languages at scale across locations and shifts. > Public Safety & Government Communication The 9-1-1 delays mentioned above get worse for more serious calls. [A CDC-cited study](https://stacks.cdc.gov/view/cdc/214457) found that language barriers increased advanced life support dispatch times by 43%, and those calls were also more likely to receive an incorrect level of medical aid. Emergency dispatch is just one piece of the picture. Government agencies and public-facing organizations also handle multilingual communication during severe weather, public health situations, transportation disruptions, and community emergencies. **When seconds matter, agencies need on-demand [Over the Phone Interpretation](https://lsa.inc/services/over-the-phone-interpretation/)** **for rapid multilingual 9-1-1** and emergency communication, [Video Remote Interpretation](https://lsa.inc/services/video-interpretation/) for public services where visual communication is needed (including [American Sign Language](https://lsa.inc/services/american-sign-language/)), and [Onsite Interpretation](https://lsa.inc/services/onsite-interpretation/) for community outreach and disaster response. [AI-enabled language solutions](https://lsa.inc/ai/) add scalable support during large-scale events when demand spikes faster than human interpreters can fill. > Contact Centers & Operational Safety In contact centers supporting regulated industries, the safety risk isn’t a fall or a chemical burn — it’s a miscommunication that leads to the wrong medication dosage or a utility emergency that isn’t properly escalated. 86%[ of contact centers](https://www.icmi.com/resources/research/2014-multilanguage-customer-support) report serving callers who aren’t native speakers of their primary service language. When those contact centers support healthcare hotlines, utility emergencies, insurance claims, or transportation services, a miscommunication isn’t just frustrating — it’s dangerous. A caller describing chest pain, a gas leak, or a medication reaction needs to be understood accurately the first time. Without reliable language support, those calls take longer, get escalated more often, and are more likely to require repeat contacts — adding pressure to agents and slowing response times across the board. **LSA’s approach pairs integrated interpretation directly within contact center platforms with AI language tools for high-volume, lower-risk interactions**. Agents can add an interpreter to a call in seconds, and human interpreters handle the sensitive conversations where nuance matters most. > Supporting Compliance & Documentation Language access isn’t optional for most of the industries discussed here — it’s legally required. **The Affordable Care Act, Title VI, OSHA’s training standards, and the ADA all carry language access requirements — and non-compliance means fines, lost federal funding, or litigation.** Beyond the legal exposure, organizations that can’t document consistent multilingual communication practices are vulnerable during audits and investigations. Professional translation and interpretation services help organizations maintain documentation consistency, support audit readiness, and prove equitable communication practices. For healthcare payers,[ LSA SmartCheck](https://lsa.inc/features-add-ons/smartcheck/) automates real-time interpretation eligibility and coverage verification, cutting manual effort and keeping service delivery compliant. ## Building Safer Communication Strategies The organizations getting this right aren’t treating language access as a side project. LSA’s model is built for this: human interpreters for accuracy and nuance, AI-powered tools for speed and scale, and direct integrations that plug into existing workflows. **National Safety Month is a good time** **to ask:** **can everyone in your organization** **actually understand the safety information you’re** **putting in front of them?** If the answer is ‘not sure,’ that’s the gap LSA fills. We make language access easy to build into whatever you’re already doing — whether that’s a training session, a patient discharge, a 9-1-1 call, or a factory floor walkthrough. Professional interpreters are available on demand by phone, video, or onsite, and AI-powered tools can scale translated content across your entire organization without starting from scratch. ## Ready to close communication gaps? LSA helps organizations build language access into their safety infrastructure, not bolt it on as an afterthought. - Get in touch to find out what that looks like for your team. **Categories:** Blog --- ### [The World Cup Stress-Test: What Language Access Means for Your City](https://lsa.inc/the-world-cup-stress-test-what-language-access-means-for-your-city/) **Published:** June 11, 2026 **Author:** Ximena Garcia **Excerpt:** The 2026 World Cup brings 48 national teams and an estimated 5–7 million spectators to 16 host cities across the U.S., Canada, and Mexico. As the official interpretation and translation partner of Philadelphia Soccer (for the six World Cup matches), The Tampa Bay Sun FC, and the Philadelphia Union, Language Services Associates (LSA) helps operations teams across those sectors prepare for moments like this one. **Content:** 13 min read #### In This Blog Post **How airports, hospitals, contact centers, and city agencies prepare for multilingual demand on a global scale.** Kickoff is June 11. The 2026 World Cup — soccer, fútbol, le foot, der Fußball, however your visitors say it — brings 48 national teams and an estimated 5–7 million spectators to 16 host cities across the U.S., Canada, and Mexico. For the airports, hospitals, hotels, contact centers, and city agencies on the receiving end, that’s a month of operations running in dozens of languages most teams aren’t staffed for. That makes the 2026 World Soccer Stage a real-life stress test of language access, operational readiness, and customer experience. As the interpretation and translation provider for the six Philadelphia Host City matches at Philadelphia Stadium, as well as the Fan Fest at Lemon Hill in Philadelphia, and the Official Interpretation Partner of The Philadelphia Union and Tampa Bay Sun FC, Language Services Associates (LSA) helps operations teams across those sectors prepare for moments like this one. In our more than 35 years of experience, here’s where we’ve found the system fails first when language demand spikes — and what separates the organizations that hold the line from the ones that don’t. ## A Surge in Global Movement and Multilingual Demand Global events on this scale drive a sharp jump in international travel, customer service volume, public service requests, and real-time multilingual communication — all at once. **Airports, hospitals, hotels, transportation systems, municipal agencies, and contact centers** all experience a dramatic rise in interactions with people who do not speak the local language. ## How a Surge Becomes a Service Failure When demand increases, gaps in language access become more visible, more disruptive, and more costly. Organizations across industries often experience: - **Longer wait times** caused by limited interpreter availability, scheduling constraints, or routing delays - **Miscommunication** during high‑pressure or time‑sensitive situations - **Increased handoffs, transfers, or escalations** between teams or departments - **Inconsistent service quality** across languages, locations, and channels In **contact centers**, this appears as higher average handle time (AHT), lower first call resolution (FCR), and increased operational strain. In **public**‑**facing and frontline environments** — including hospitals, transportation hubs, hotels, and municipal services — it can lead to confusion, delays, frustrating customer experiences, and, in some cases, safety or compliance risks. ## Why Key Host-City Industries See a Spike in Language Needs The pressure doesn’t hit every industry the same way. Here’s what it looks like in the sectors that take the brunt of it. > Transportation & Airports World Cup host cities become international gateways overnight. Travelers need assistance with: - Routing, delays, and cancellations - Security procedures and baggage - Ground transportation and payment systems All often before they’ve even reached a hotel. - On‑demand Over the Phone (OPI) and Video Remote Interpretation (VRI) enables frontline staff to communicate instantly without slowing operations or diverting personnel. - [ Explore Over the Phone Interpretation ](https://lsa.inc/services/over-the-phone-interpretation/) - [ Explore Video Remove Interpretation ](https://lsa.inc/services/video-interpretation/) - AI Interpretation can further support high‑volume, routine interactions, helping airports manage peak traffic while reserving human interpreters for complex or critical situations. - [ Explore AI Interpretation ](https://lsa.inc/lsa-ai-interpretation/) > Healthcare & Emergency Services Visitors don’t stop having medical needs during major events, and language barriers can quickly escalate routine situations into emergencies. Hospitals, urgent care clinics, and EMS teams rely on: - **Immediate access to medically qualified interpreters** — not bilingual staff pulled in from another floor, and not a family member translating for a parent in the ER. - **24/7/365 availability in both rare and common languages (LSA supports 300+ languages)** - **Video Remote Interpretation** to support visual cues, clinical accuracy, and patient trust. It keeps body language visible, which helps interpreters better understand patients. The stakes are real. A [meta-analysis of language-discordant care](https://pmc.ncbi.nlm.nih.gov/articles/PMC11186734/) found that when professional interpretation was verified, the readmission gap between limited English proficient (LEP) and English-proficient patients disappeared — and when it wasn’t, LEP patients faced higher odds of unplanned readmissions. That’s why clear communication directly affects patient outcomes, response times, and regulatory compliance. [LSA’s language services integrate with major EHR platforms](https://lsa.inc/services/telehealth/), including Epic and AthenaHealth, allowing care teams to access interpretation without disrupting existing workflows. > Healthcare & Emergency Services Hotels, restaurants, and attractions see a surge in guests unfamiliar with: - Local customs - Policies and procedures - Digital tools or payment platforms Multilingual guest support, [AI](https://lsa.inc/ai/)‑enabled solutions, and translated signage or materials help improve satisfaction while reducing strain on your staff. > Public Safety & Municipal Services Cities have to get the same information to residents and visitors at once — public safety alerts, crowd and transit changes, permits, city services, regulations — across a much wider language mix than usual. When a road closure announcement goes out only in English, or an evacuation alert reaches half the people in the stadium, hundreds of visitors end up in the wrong place at once. And when a real emergency does hit, every minute a 911 dispatcher spends finding an interpreter for a specific language is a minute EMS doesn’t have. **Real-time interpretation and multilingual messaging are how cities keep both problems off the table** — the difference between an event that runs smoothly and one that has operators fielding preventable calls all weekend. > Contact Centers and Customer Support Even organizations far from host cities experience downstream effects. Global events drive spikes in: - Travel-related customer support - Billing and service inquiries - Digital and voice interactions across time zones **Every one of these calls is harder when the caller and the agent don’t share a language** — the conversation takes longer, the customer often has to call back to actually get the answer, and the team that was already fully booked is now staffing a second language line on top of everything else. The trouble usually isn’t that language services don’t exist — it’s that getting to them requires extra steps. Manual scheduling, transfers, vendor coordination. When every minute counts, that’s the part that stalls operations. **LSA’s integration-ready language services, compatible with leading CCaaS** (Contact Center as a Service) platforms, allow organizations to support multilingual customers without adding friction or manual work. ## The World Cup Isn’t the Only Time This Happens The World Cup is the obvious test case, but the same pattern shows up during seasonal demand spikes, major cultural events, natural disasters, and public health emergencies. The organizations that come through these moments best are the ones that built the capacity before the wave hit — not the ones trying to add language coverage the week it’s needed. ## Building Language Access for Scale, Not One-Time Moments High‑performing organizations do not treat language access as an afterthought. They build systems that: - Provide on‑demand interpreter access - Support voice, video, and AI‑enabled digital channels - Scale instantly with fluctuating volume - Integrate cleanly into existing platforms and workflows ## Where LSA Fits In Language Services Associates helps host cities and organizations prepare for global-scale moments, whether they’re planned or not. By combining: - 24/7/365 on-demand interpretation (OPI & VRI) - [ Scheduled services including **Onsite Interpretation (OSI)** and **American Sign Language (ASL)** ](https://lsa.inc/what-we-do/#services) - [ **AI‑enabled language tools** for routine needs, coast savings, and scalable access ](https://lsa.inc/ai/) - [ **Translation and Localization** for public-facing content ](https://lsa.inc/services/translation-localization/) - Integrations with contact centers, EHRs, and operational systems LSA allows your organization to communicate clearly and accurately, regardless of the language. ## Are You Ready? The World Cup may seem like only a moment, but the communication demands it creates are lasting. Communication doesn’t scale on its own. The organizations that build for it now are the ones that hold service quality together under pressure, keep operational costs in check through demand peaks, and deliver safer, more inclusive experiences along the way. LSA helps organizations prepare for global‑scale moments with language access solutions designed to perform under pressure. **Ready to meet the world in every language?** - [ Talk with LSA about preparing your organization for the World Cup and beyond. ](https://lsa.inc/contact-us/#contact-sales-team) **Categories:** Blog --- ### [Language Services Associates Ranked No. 36 on the 2026 Nimdzi 100 in Milestone 35th Anniversary Year](https://lsa.inc/language-services-associates-ranked-no-36-on-2026-nimdzi-100/) **Published:** May 28, 2026 **Author:** Arnisa Xharra **Excerpt:** In a world where technology continues to transform how we communicate, one thing remains constant: human interpreters are at the heart of meaningful understanding. On Interpreter Appreciation Day, we celebrate the professionals who make communication possible — not simply by translating words, but by bridging cultures, navigating emotions, and supporting conversations when clarity truly matters. **Content:** 7 min read **Philadelphia, PA** — Language Services Associates (LSA), a leader in interpretation, translation, and AI language solutions, announced today that it has been **ranked No. 36 on the 2026 Nimdzi 100**, the annual listing of the world’s largest and most influential language services companies. The recognition coincides with a milestone year for LSA as the organization celebrates **35 years** of delivering trusted language access solutions. Equally important to LSA is that this ranking is for all language services companies; when focusing on companies that predominantly support interpretation, LSA is one of the largest. Published annually by [**Nimdzi Insights**](https://www.nimdzi.com/nimdzi-100-2026), the Nimdzi 100 rankings are determined using independently researched and verified revenue data from language service and technology providers worldwide. LSA earning the No. 36 ranking reflects the company’s continued organic growth, operational scale, and relevance within a highly competitive and evolving global market. LSA is also proud to be among the **16% of companies on the list that are women‑led**. “Being recognized on the Nimdzi 100 during our 35th anniversary year is a powerful moment for LSA,” said **Scott Cooper**, Chief Executive Officer at Language Services Associates. “We continue to grow while holding true to our founding principle of being a mission‑driven organization focused on language access. What started at the kitchen table of founder and current Board Chair Laura Schiver has evolved into a global operation that utilizes the industry’s leading interpreters, state-of-the-art technology, and elite customer service. We are also a leader in AI solutions. This ranking recognizes not only our scale, but the people and purpose behind our work over the past three and a half decades.” LSA’s inclusion on the 2026 ranking follows the company’s participation under Nimdzi’s formal financial‑disclosure framework, reflecting its commitment to transparency and maturity as an organization. The 2026 Nimdzi 100 report highlights an industry navigating economic and geopolitical uncertainty while continuing to evolve. Despite near‑term market hesitation, the report indicates that most language service providers expect **revenue growth in 2026**. AI‑driven disruption is increasingly viewed as an opportunity — accelerating consolidation and helping mature a historically fragmented industry. LSA’s ranking reflects its ability to grow responsibly within this changing landscape, combining technology‑enabled solutions with deep human expertise to support communication where it matters most. > We continue to grow while holding true to our founding principle of being a mission-driven organization focused on language access. > > Scott Cooper, CEO of LSA ## What is Nimdzi 100? Widely regarded as the industry’s benchmark ranking, the **Nimdzi 100** is the most‑read annual analysis of the global language services market. Produced by **Nimdzi Insights**, a respected research and consulting firm focused on language, localization, and translation, the report identifies the world’s 100 largest language service and technology providers using rigorously verified, independently researched revenue data. Since launching in 2018, the Nimdzi 100 has been accessed more than **65,000 times** and is relied upon by enterprise buyers, investors, and industry professionals as a trusted resource for evaluating language services partners. Inclusion on the list is determined by meeting a defined revenue threshold, and rankings are achieved through performance — not application. Against this backdrop, earning a ranking on the Nimdzi 100 — particularly at **\#36** — represents more than simple growth. It reflects the ability to compete and excel within a rapidly evolving industry shaped by technological innovation, operational scale, and rising global expectations for effective language access. ## **About Language Services Associates (LSA)** Language Services Associates (LSA) is a leading full-service language service provider (LSP) offering [**interpretation**](https://lsa.inc/services/professional-interpretation-services/)**, [**translation**](https://lsa.inc/services/translation-localization/)**, and [**AI-powered language solutions**](https://lsa.inc/ai/) **in 300+ languages**. Since 1991, LSA has partnered with organizations in healthcare, government, legal, education, finance, sports, and more to deliver high-quality, compliant, and scalable language access services. Backed by a network of **7,000+ vetted linguists**, LSA provides accuracy, cultural competence, and **24/7/365** availability with over **99.9%** **uptime reliability.** As one of the largest privately owned language service providers globally, LSA combines human expertise with secure, integrated technology to help organizations improve outcomes, meet compliance requirements, and build inclusive multilingual experiences. **Categories:** Blog --- ### [Language Services Associates Named a Top Workplace by USA TODAY for the Third Time](https://lsa.inc/language-services-associates-named-a-top-workplace-by-usa-today-for-the-third-time/) **Published:** April 27, 2026 **Author:** Ximena Garcia **Excerpt:** Language Services Associates (LSA), a leader in innovative interpretation, translation, and AI language solutions, announced it has received the prestigious USA TODAY Top Workplaces award for a third time and counting.  **Content:** 5 min read [Language Services Associates (LSA)](https://lsa.inc/), a leader in innovative interpretation, translation, and AI language solutions, announced it has received the prestigious **USA TODAY Top Workplaces award** for a third time and counting. The USA TODAY Top Workplaces award honors organizations with 150+ employees that create exceptional, people-first cultures. The winners are recognized for their commitment to fostering a workplace environment that values employee listening and engagement. Additionally, LSA took home **Top Workplaces Cultural Excellence awards** for: - Compensation & Benefits - Employee Well-Being - Innovation - Leadership - Professional Development - Purpose & Values - Work-Life Flexibility - Top Workplaces for Appreciation > This recognition reflects how consistently our employees experience LSA as a collaborative, supportive, and inclusive workplace. The feedback behind these awards highlights the values we work hard to live every day — open communication, innovation, compassion, and teamwork. Performing well across all these categories reinforces that our culture is not defined by one strength alone, but by a shared commitment to supporting one another and continuously improving how we work together. > > Scott Cooper, CEO, Language Services Associates > Earning a USA TODAY Top Workplaces award is a testament to an organization’s credibility and commitment to a people-first culture. This award, driven by real employee feedback, is more than just a recognition — it’s proof that your employees believe in the organization and its leadership. Job seekers and customers look for this trusted badge of credibility and excellence. It signals a company that values its people, and that kind of culture resonates in today’s competitive market. > > Eric Rubino, CEO of Energage The winners are determined by authentic employee feedback captured through a confidential survey conducted by [Energage](http://www.energage.com/), the HR research and technology company behind the [Top Workplaces](http://topworkplaces.com/) program for two decades. **About Language Services Associates** Language Services Associates (LSA) is a leading full-service language service provider (LSP) offering [**interpretation**](https://lsa.inc/services/professional-interpretation-services/)**,** [**translation**](https://lsa.inc/services/translation-localization/)**, and** [**AI-powered language solutions**](https://lsa.inc/ai/) **in 300+ languages**. Since 1991, LSA has partnered with organizations in healthcare, government, legal, education, finance, sports, and more to deliver high-quality, compliant, and scalable language access services. Backed by a network of **7,000+ vetted linguists**, LSA provides accuracy, cultural competence, and **24/7/365** availability with over **99.9%** **uptime reliability.** As one of the largest privately owned language service providers in the U.S., LSA combines human expertise with secure, integrated technology to help organizations improve outcomes, meet compliance requirements, and build inclusive multilingual experiences. **Contact:** Arnisa Xharra, Marketing Director, [marketing@lsa.inc ](mailto:marketing@lsa.inc) **About Energage** *Making the world a better place to work together.™* Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 20 years of culture research and the results from 30 million employees surveyed across more than 80,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit [energage.com](https://energage.com/?utm_source=mediakitPR&utm_medium=pressrelease) or [topworkplaces.com.](https://topworkplaces.com/?utm_source=mediakitPR&utm_medium=pressrelease) **Categories:** Press Release, Press Releases --- ### [Interpreter Appreciation Day: Celebrating the Human Connection Behind Every Conversation](https://lsa.inc/interpreter-appreciation-day-celebrating-the-human-connection-behind-every-conversation/) **Published:** May 4, 2026 **Author:** Ximena Garcia **Excerpt:** In a world where technology continues to transform how we communicate, one thing remains constant: human interpreters are at the heart of meaningful understanding. On Interpreter Appreciation Day, we celebrate the professionals who make communication possible — not simply by translating words, but by bridging cultures, navigating emotions, and supporting conversations when clarity truly matters. **Content:** 5 min read #### In This Blog Post In a world where technology continues to transform how we communicate, one thing remains constant: human interpreters are at the heart of meaningful understanding. On Interpreter Appreciation Day, we celebrate the professionals who make communication possible — not simply by translating words, but by bridging cultures, navigating emotions, and supporting conversations when clarity truly matters. Interpreters do essential, often unseen work. And every day, they show up with expertise, empathy, and professionalism. And if it wasn’t for their hard work and dedication, Language Services Associates (LSA) wouldn’t be the company it is today! ## More Than Words Interpreting is never just about language. Human interpreters bring a level of awareness and presence that technology alone cannot replicate. They: - Navigate nuance, tone, and intent - Build trust with individuals who may feel uncertain or vulnerable - Maintain clarity in high‑stakes moments — across healthcare, legal, and customer interactions From a patient trying to understand a diagnosis to a customer seeking support in their preferred language, interpreters make these moments possible and meaningful. ## Why Human Interpreters Are Irreplaceable Technology has an important role to play in supporting access and efficiency. But it cannot replace human judgment, cultural understanding, or empathy. Human interpreters: - Recognize context beyond literal meaning - Adapt in real time to complex and evolving conversations - Provide reassurance in sensitive situations - Ensure accuracy when every word matters These are not just professional skills — they are deeply human ones. ## Supporting Communication in Critical Moments Every day, interpreters step into moments where understanding is essential: - A medical appointment where clarity impacts care - A legal conversation where precision is critical - A contact center interaction where trust defines the experience In these moments, interpreters are not background support — they are indispensable partners. LSA interpreters bring subject‑matter expertise and a deep understanding of terminology, context, and responsibility in their chosen fields. ## A Community Built on Excellence We are proud to work alongside a global network of professional interpreters who bring dedication, skill, and care to every interaction they support. Our rigorous vetting process means that only a small percentage of applicants join our network — ensuring our clients, and the communities they serve, receive the highest level of service. But today isn’t about process or credentials. It’s about people. ## Today, We Say Thank You To every interpreter supporting conversations behind the scenes: > Thank you for your expertise. > Thank you for your professionalism. > Thank you for the essential role you play in connecting people — every single day. And for interpreters looking to partner with an organization that truly values your work, we invite you to [explore opportunities with LSA](https://lsa.inc/opportunities/interpreter-opportunities/). **Categories:** Blog --- ### [Giving Thanks: Why Human Interpreters Still Matter in an AI-Driven Era](https://lsa.inc/giving-thanks-why-human-interpreters-still-matter-in-an-ai-driven-era/) **Published:** November 25, 2025 **Author:** Ximena Garcia **Excerpt:** Real-time AI interpretation and translation have made it easier than ever to break through language barriers. And at Language Services Associates (LSA), we’ve embraced this shift with our own unique set of AI solutions, all backed by human oversight or the option to transition to a live interpreter when needed. Used this way, AI has helped our clients to communicate with more people in more languages than ever before. **Content:** 12 min read #### In This Blog Post AI is advancing fast, but there’s still one thing it can’t replicate: the human connection behind every conversation. Real-time AI interpretation and translation have made it easier than ever to break through language barriers. And at Language Services Associates (LSA), we’ve embraced this shift with [our ](https://lsa.inc/ai/)[own ](https://lsa.inc/ai/)[unique set of AI solutions](https://lsa.inc/ai/), all backed by human oversight or the option to transition to a live interpreter when needed. Used this way, AI has helped our clients to communicate with more people in more languages than ever before. But that’s not the whole story. Because as powerful as AI is, human linguists remain at the heart of meaningful communication. With that in mind, we want to take a moment this holiday season to give thanks to the people who make genuine connection and communication possible. It’s their skill and empathy that help patients understand their doctors, families navigate complex systems, and communities come together across cultures and experiences. And it’s worth taking a moment to understand why their work continues to be so vital, even as AI capabilities grow. ## How AI Can Support Language Access AI has quickly become a valuable part of interpretation and translation programs because it makes communication across languages faster and more scalable. It allows for instant access, 24/7 availability, and cost-saving communication in high-volume or routine interactions. AI interpretation performs well in straightforward, repetitive situations where the goal is efficiency, including: ### Customer service calls ### Hotel check-ins ### Basic patient intake or triage ### Quick translation or transcription support ### Low-risk exchanges where speed and accessibility are the primary goals In these situations, AI helps reduce wait times and expands access to more languages at once, which is a significant advantage for busy organizations. > But efficient communication isn’t the same as meaningful communication. ## What AI Still Can’t Do: The Human Element Despite its growing sophistication, AI still struggles with the parts of communication that aren’t literal. It can process language, but it can’t fully grasp intent, tone, or cultural nuance — and those elements shape meaning just as powerfully as the words themselves. In healthcare, that distinction can mean the difference between a patient feeling understood or dismissed. In legal settings, it can affect fairness and trust. In education, it can shape how families engage in their child’s learning. These are situations where sensitivity, context, and judgment matter. This is where AI’s limitations become clear, and the strengths of human interpreters become indispensable. ## The Role of Human Interpreters in an AI-Driven World Human interpreters are language experts; well-educated professionals who navigate tone, empathy, and intent. They know when to pause, when to clarify, and when a cultural misunderstanding might alter the meaning of a conversation. Unlike AI, professional interpreters can: ### Guarantee cultural accuracy where literal translation falls short. ### Recognize and respond to emotional tone and body language. ### Adhere to ethical standards, maintaining neutrality and confidentiality. ### Build trust between providers and the people they serve, in ways technology cannot do. ### Ask questions to clarify information or meaning where language alone can be ambiguous. This is the human element that moves a conversation beyond words and into real connection. At LSA, we see technology not as a replacement, but as a partner to our interpreters. AI tools can handle quick or low-risk communication, freeing human interpreters to focus on moments that demand empathy, understanding, and human judgment. ## The Ethical Dimension of Human Interpretation There’s another layer AI can’t replicate: ethics. AI can support multilingual communication, but it can’t be accountable in the way a human can. Human interpreters are professionals who understand their job is to remain neutral, accurate, and confidential. They do not share personal opinions, they do not omit anything, and they have no bias in any situation. They follow strict professional codes that protect both the integrity of the message and the dignity of the people involved. That’s why human oversight remains essential in any AI-supported workflow. Data models don’t always recognize cultural nuance or ethical complexity, and they can’t make judgment calls when something feels unclear or inappropriate. Human interpreters provide the safeguards, context, and responsibility that ensure technology helps people understand each other rather than adding confusion. ## Blending Technology with Human Expertise The future of language access isn’t human versus AI; it’s human plus AI. At LSA, we’ve designed our solutions to bring together the best of both worlds. Our AI interpretation technology offers speed, scalability, and convenience, while our professional interpreters provide quality, cultural competence, and ethical accuracy. When used together, these solutions create a more cohesive framework for communication: ### **AI interpretation supports immediate, low-risk needs.** ### **Human interpreters handle nuanced or critical conversations.** This hybrid model improves efficiency, standard of care, service, and trust across industries. ## Giving Thanks to the Humans Behind the Words This holiday season, we give thanks to the human interpreters and translators who bring communication to life every day. Your skill, empathy, and professionalism elevate conversations in ways that technology simply can’t. You help people feel heard. You help them understand what matters. And you make it possible for providers, families, and communities to understand each other clearly — even when they speak different languages. > As AI becomes more common in our work, one thing hasn’t changed: technology can support communication, but human interpreters bring the meaning, emotion, and understanding that make those conversations real. ## Moving Forward Together At LSA, we’re proud to lead with innovation while never losing sight of what matters most — people. Whether it’s through AI interpretation, human interpretation, or a combination of both, our mission is the same: for language to never stand in the way of understanding. We’re grateful for the tools that expand access and for the interpreters whose skill and judgment ensure every conversation is handled with care. Together, they create a stronger, more reliable approach to language access. Because at the core of every meaningful conversation in every hospital room, courtroom, and classroom is a person who just wants to understand and be understood. ## Join Us in Shaping the Future of Language Access If you’re a professional interpreter and this resonates, we’d love to connect. We value your expertise, your professionalism, and the insight you bring to every interaction. Explore our [**opportunities page**](https://lsa.inc/opportunities/interpreter-opportunities/) and make an impact where it truly counts. Become part of a company that understands you and truly appreciates all that you contribute! ## Upgrade Your Language Access Strategy with LSA Your communities deserve communication that’s not only fast, but accurate, human-centered, and culturally informed. If you’re exploring AI, strengthening your interpreter network, or combining the two, LSA is here to help you design the right approach. ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") **[Connect with us to discover a solution designed around your needs — and the people you serve. Let’s talk. Contact us today.](https://lsa.inc/contact-us/)** **Categories:** Blog **Tags:** Interpreter Appreciation --- ### [Optimizing Your Language Access Program in 2026: From Compliance to Performance](https://lsa.inc/optimizing-your-language-access-program-in-2026-from-compliance-to-performance/) **Published:** April 20, 2026 **Author:** Ximena Garcia **Excerpt:** Optimizing your language access program is no longer about simply having interpreters available. It’s about building a strategic, scalable, and technology‑enabled system that supports safety, trust, compliance, growth, and brand reputation. For over 35 years, Language Services Associates (LSA) has helped organizations modernize how they communicate across languages. Today, optimization looks very different than it did even a few years ago. As a result, you’ll also see better service delivery, stronger compliance, higher productivity, and deeper client relationships. At Language Services Associates (LSA), we’ve been doing this work every day for decades. Here’s what we’ve learned about how to measure and maximize the benefits of language access. **Content:** 11 min read #### In This Blog Post ## 7 Strategies for Optimizing Your Language Access Program For many organizations, language access programs start as a compliance requirement. But in 2026, that’s no longer enough. Across healthcare systems, insurance providers, government agencies, financial institutions, and contact centers, language access has become a direct driver of operational efficiency, customer experience, and cost control. The question is no longer: > “Do we have language services?” The question now is: > “Is our language access program actually performing?” For over 35 years, [Language Services Associates (LSA)](https://lsa.inc/) has helped organizations modernize how they communicate across languages. Today, optimization looks very different than it did even a few years ago. Here’s how leading organizations are evaluating and optimizing their language access strategy today. ## 1. Start with Real Demand, Not Assumptions Language needs evolve quickly. Migration patterns shift. Customer bases expand. Service lines change. If your language access strategy hasn’t been reviewed recently, there’s a strong chance it no longer reflects reality. Ask yourself: - Are we covering the languages our customers actually speak today? - Are we supporting all key touchpoints (call centers, digital, in-person, documents)? - Are we prioritizing the highest-impact interactions? High-performing organizations align language access with real usage data, not static assumptions. ## 2. Identify Where Inefficiencies Are Hiding Most language programs don’t fail, they leak value quietly. Common issues include: - Over-reliance on bilingual staff - Delays connecting to interpreters - Fragmented systems across departments - Manual processes for scheduling and validation - Long turnaround times for translations These gaps increase: - Cost per interaction - Average handle time - Risk of miscommunication - Staff frustration **Optimization starts with finding where time, money, and quality are being lost.** ## 3. Match the Right Modality to the Right Moment Not every interaction requires the same type of language support. High-performing programs use a blend of modalities, including: - [ **Onsite Interpretation (OSI)** ](https://lsa.inc/services/onsite-interpretation/) Best for high‑risk, sensitive, or complex conversations such as medical discussions, legal matters, disciplinary meetings, or contract negotiations. - [ **Video Remote Interpretation (VRI)** ](https://lsa.inc/services/video-interpretation/) Ideal when visual cues matter — supporting nuanced communication across locations without the delays of travel or scheduling conflicts. - [ **Over the Phone Interpretation (OPI)** ](https://lsa.inc/services/over-the-phone-interpretation/) Best for speed, logistics, and operational coordination, especially after hours or during peak demand. - [ **AI Interpretation** ](https://lsa.inc/lsa-ai-interpretation/) Appropriate for low‑risk, high‑volume interactions such as scheduling, wayfinding, or basic service support, with seamless escalation to human interpreters when risk increases. - [ **AI Machine Translation+** ](https://lsa.inc/services/ai-machine-translation-post-editing/) Perfect for handling large volumes of content with faster turnaround times, especially when cost is a concern. AI technology combined with human oversight delivers reliable translations for your needs. LSA delivers a full suite of services, including OSI, VRI, OPI, and AI interpretation, allowing organizations to balance speed, scale, quality, and cost without compromising safety or accuracy. **The goal is simple: Deliver the right level of support without overpaying or overcomplicating the process.** ## 4. Remove Friction from Workflows Even the best language services fail if they’re hard to access. If staff have to: - Search for phone numbers - Navigate multiple systems - Wait on hold - Manually coordinate interpreters …they won’t use the service consistently. Modern language access programs prioritize: - On‑demand access across devices - Mobile‑first workflows - Platform and API integrations (EHRs, CRMs, contact center platforms) - Centralized dashboards for usage and cost - No manual dialing or searching Reducing friction leads directly to: - Faster interactions - Higher adoption - More consistent outcomes LSA provides secure, scalable technology designed to integrate into modern workflows, supporting real‑time access, mobile teams, global operations, and sensitive communications without compromising reliability or confidentiality. ## 5. Train Teams Like It Matters (Because It Does) A common failure point isn’t the service — it’s awareness. Staff often don’t know: - When to use an interpreter - How to access one quickly - Where translated materials live This creates inconsistency, risk, and delays. Organizations that see real ROI: - Provide clear protocols and best practices - Offer ongoing training (not one-time onboarding) - Reinforce language access as part of standard workflow — not an exception **Optimization starts with centralization.** A centralized language access program allows organizations to: - Establish clear ownership and accountability - Standardize policies and workflows - Enforce quality and compliance standards - Gain system‑wide visibility into usage and spend **LSA centralizes language access into everyday workflows, making correct usage easy, consistent, and repeatable.** Through configurable programs, reporting dashboards, and enterprise‑wide language access solutions that scale across departments, locations, and use cases, LSA creates a language program that fits your unique needs. ## 6. Measure What Actually Impacts Performance If you’re not measuring your language access program, you can’t optimize it. Key metrics include: - Interpreter connection time - Average handle time (AHT) - First call resolution (FCR) - Cost per interaction - Customer/patient satisfaction - Language utilization trends Tracking these metrics turns language access from an unwanted cost into a measurable performance lever and revenue driver Through the LSA Client Portal, LSA provides reporting and analytics that give organizations the visibility needed to **optimize spend, anticipate demand, and align language access with business goals** — all in real time. ## 7. Leverage Technology Without Losing Quality AI is transforming language access — but how it’s used matters. Leading organizations are adopting: - AI-powered translation for non-critical content - AI interpretation for speed and scalability - Hybrid models that combine AI with human expertise This approach helps: - Reduce costs - Improve turnaround times - Expand language coverage …while maintaining accuracy where it matters most. LSA provides secure, scalable **technology that blends AI and human** **expertise** to deliver fast, reliable language access across modern workflows. without sacrificing accuracy or trust. ## How LSA Helps Organizations Optimize Language Access LSA works with organizations to move beyond basic language support and build high-performing, scalable language access programs. We help clients: > Integrate Language Access into Workflows Direct integration into platforms like EHRs, CRMs, and contact centers, reducing delays and manual effort. > Scale Instantly Across Languages On-demand access to interpreters in more than [300 ](https://lsa.inc/language-list/)[languages](_wp_link_placeholder), 24/7/365. > Improve Efficiency with Technology AI-powered solutions, centralized scheduling tools, and intuitive apps designed to reduce friction and speed up communication. > Increase Visibility and Control Real-time reporting and analytics to track usage, performance, and cost drivers. > Support Compliance and Quality Professional interpreters, secure systems, and consistent processes aligned with regulatory expectations. ## Looking Ahead: Language Access in 2026 and Beyond The next few years will bring: - Hybrid AI‑human language models - Predictive language demand planning - Automated yet quality‑controlled localization - Real‑time multilingual engagement at scale - Higher expectations for inclusion, safety, and experience Organizations that optimize now will be better positioned to grow globally, reduce risk, and connect meaningfully across cultures. LSA continues to invest in innovation, pairing advanced technology with human expertise to help organizations build language access programs that are ready for what’s next. ## What Does This Mean? Language access is no longer just about accessibility — it’s about performance. Organizations that treat it as a strategic function see measurable gains in: - Efficiency - Cost control - Customer experience - Compliance Those that don’t continue to absorb hidden costs. Optimizing your language access program is an ongoing strategy rather than a one-time initiative. When partnered with the right ally, organizations can turn language access into a significant competitive advantage. > Ready to evaluate your current language access strategy? LSA can help you identify gaps, improve performance, and build a system designed for scale. Contact us today! > Not sure where you stand? Check out our Language Access Checklist now! **Categories:** Blog --- ### [LSA to offer MyChart and Discharge Instruction Translation in Epic](https://lsa.inc/lsa-to-offer-mychart-and-discharge-instruction-translation-in-epic/) **Published:** April 21, 2026 **Author:** Ximena Garcia **Excerpt:** LSA’s dedication to patient-centered care is underscored by its inclusion in the Toolbox for Remote Interpretation and the new Toolbox Under Construction category, Translation of Patient Communications. With secure, state-of-the-art technology that meets Epic's recommended connection practices, Epic users can trust they are receiving top-quality services when utilizing LSA’s audio and video solutions. This upcoming feature will enhance services even further within the Epic system for both caregivers and patients alike. **Content:** 4 min read **Language Services Associates is Under Construction in Epic Toolbox to Offer Translation in Discharge and Messaging Workflows** [Language Services Associates Inc. (LSA)](https://lsa.inc/), a leading provider of language access, interpretation, and translation solutions for healthcare organizations**,** will soon provide a new solution available to integrate with [Epic](https://showroom.epic.com/Listing?id=3597) that will quickly translate patient MyChart messages and discharge instructions for patients and their healthcare providers. LSA’s dedication to patient-centered care is underscored by its inclusion in the Toolbox for Remote Interpretation and the new Toolbox Under Construction category, Translation of Patient Communications. With secure, state-of-the-art technology that meets Epic’s recommended connection practices, Epic users can trust they are receiving top-quality services when utilizing LSA’s audio and video solutions. This upcoming feature will enhance services even further within the Epic system for both caregivers and patients alike. Once development is finalized by LSA and Epic, this solution will allow staff to access LSA’s professional translation services in 180+ languages directly within Epic. This will enhance clinician workflows and guarantee that patients receive essential information in their preferred language. > We are consistently improving and expanding our solutions for greater ease of use, enhancing the overall experience for healthcare providers and patients. This new solution will lead to expedited services and a stronger emphasis on patient-centered care. > > Scott Cooper, Language Services Associates The integrated translation functionality will enable Epic users to streamline workflows, promote consistent usage across departments, and provide equitable care to all patients. ## Additional information will be available as development continues. For more details, visit Language Services Associates – Translate Patient Instructions and Messages in Toolbox Under Construction on Epic Showroom. **About Language Services Associates** [Language Services Associates (LSA) ](https://teams.microsoft.com/l/message/19:3524209628e545e38ab5735b0f7ae234@thread.v2/1776780218629?context=%7B%22contextType%22%3A%22chat%22%7D)is a global leader in language access solutions, providing high-quality interpretation and translation services in healthcare for over three decades. LSA offers a comprehensive suite of language services solutions, including Over the Phone Interpretation, Video Remote Interpretation, Onsite interpretation, Telehealth, AI Machine Translation+, AI Video Dubbing, AI Interpretation, Translation & Localization, Language Assessments & Testing, the LSA Scheduler, LSA SmartCheck, and additional features and add-ons to ensure your program is fully customized to fit your needs. [Reach out to Language Services Associates for more information](https://lsa.inc/contact-us/#contact-sales-team "https://lsa.inc/contact-us/#contact-sales-team") and to begin the process ahead of the release. Epic and MyChart are registered trademarks of Epic Systems Corporation. **Contact:** Arnisa Xharra Marketing Director [marketing@lsa.inc ](mailto:marketing@lsa.inc) **Categories:** Press Release, Press Releases --- ### [Driving Impact: Evaluating ROI in Interpretation and Multilingual Messaging](https://lsa.inc/language-services-roi/) **Published:** April 15, 2026 **Author:** Ximena Garcia **Excerpt:** When language services like interpretation, translation, and AI language services are woven into daily workflows, they stop being overhead and start pulling their weight. You’ll see less operational friction, higher revenue, and improved metrics across departments As a result, you’ll also see better service delivery, stronger compliance, higher productivity, and deeper client relationships. At Language Services Associates (LSA), we’ve been doing this work every day for decades. Here’s what we’ve learned about how to measure and maximize the benefits of language access. **Content:** 14 min read #### In This Blog Post ## Taking Language Access from Cost Center Requirement to Performance Driver More than 25 million people in the U.S. struggle to communicate in English. If your organization serves them (and it almost certainly does), every misunderstanding is a missed payment, a lost customer, or a compliance risk hiding in plain sight. And yet, most organizations still treat interpretation and translation as a cost to contain. The smarter way to frame it is this: **What is the measurable ROI (return on investment)** **of language access?** When language services like interpretation, translation, and AI language services are woven into daily workflows, they stop being overhead and start pulling their weight. You’ll see less operational friction, higher revenue, and improved metrics across departments. As a result, you’ll also see better service delivery, stronger compliance, higher productivity, and deeper client relationships. At Language Services Associates (LSA), we’ve been doing this work every day for decades. Here’s what we’ve learned about how to measure and maximize the benefits of language access. ## Where Language Services ROI Is Measured Language services move the needle on metrics that matter, no matter the sector. > 1. Contact Centers (Traditional Cost Centers) Contact centers are tightly measured environments where even small inefficiencies add up fast. Health insurance member services, financial services support, utility assistance programs, telecom billing, government benefits — these are all high-volume environments where language barriers directly affect metrics like: - Average Handle Time (AHT) - First Call Resolution (FCR) - Abandonment rates - Call transfers - Escalation frequency - Cost per call In fact, [75% of contact centers](https://www.icmi.com/~/media/files/resources/whitepapers/press-one-for-english-voiance-wp.ashx) that added professional interpreter services saw at least one agent KPI improve. When an agent has to wait on hold to get an interpreter on the line, every extra second drives up handle time and drives down first-call resolution. LSA helps organizations reduce these inefficiencies by delivering on-demand interpretation integrated directly into contact center environments, allowing agents to connect with professional interpreters instantly without leaving their workflow. Options include [Over the Phone Interpretation](https://lsa.inc/services/over-the-phone-interpretation/) via the [LSA App](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/), [AI Interpretation](https://lsa.inc/lsa-ai-interpretation/) for basic or routine conversations, [Video Remote Interpretation](https://lsa.inc/services/video-interpretation/) for exchanges that rely on visual cues, additional features like Call Back and [Reverse Call Flow](https://lsa.inc/services/reverse-call-flow/), and, for health plan validation, [LSA SmartCheck](https://lsa.inc/features-add-ons/smartcheck/). The payoff: - Faster call resolution - Reduced hold times - Fewer escalations - Lower cost per interaction - Improved workflows For a contact center handling thousands of multilingual calls a day, even shaving 30 seconds off average handle time adds up to massive savings across a year. > 2. Revenue Protection & Customer Retention Miscommunication costs real money. Healthcare payers, insurance enrollment centers, financial institutions, telecom providers, utilities, and e-commerce companies all feel this acutely. Language barriers lead to lost customers, delayed payments, botched enrollments, and contract misunderstandings that end in service cancellations. On the other hand, when people understand what they read or what they’re told, they act on it. Research shows [74% of consumers](https://www.icmi.com/resources/2017/how-languages-impact-customer-experience) are more likely to repurchase when supported in their preferred language. Organizations with better multilingual communication see higher: - Onboarding success - Billing clarity - Renewal rates - Customer satisfaction - Trust and brand loyalty For example, translated billing statements reduce confusion around payment obligations, and interpretation during enrollment helps people understand their benefits the first time. LSA supports these interactions through [real-time interpretation services](https://lsa.inc/services/professional-interpretation-services/) and [high-quality translation of customer-facing materials](https://lsa.inc/services/translation-localization/), so customers understand important information the first time. > 3. Compliance & Risk Reduction Language access isn’t optional in most regulated industries. And the penalties for getting it wrong keep getting steeper. In the healthcare field, organizations adhere to guidelines set forth by the Centers for Medicare & Medicaid Services, the Joint Commission, HIPAA, and Section 1557 of the Affordable Care Act to ensure effective language access. Financial services firms are obligated to meet consumer protection regulations that mandate clear communication with a diverse clientele. Additionally, government entities must follow civil rights laws that guarantee services are accessible to individuals with limited English proficiency. Across all of these sectors, language access failures can create costly compliance risks. ROI in this context is measured through: - Reduced audit findings - Fewer billing disputes - Lower legal exposure - Stronger consistency in documentation LSA helps organizations strengthen compliance by providing professional interpreters, documented service usage, and integrated workflows for consistent access to language services across departments. Technologies like [LSA SmartCheck](https://lsa.inc/features-add-ons/smartcheck/), which verifies member eligibility in real time, help organizations confirm coverage status before an interpreter session begins. > 4. Workforce Efficiency Language access is not only about external communication. It also affects internal workforce productivity, particularly in industries like manufacturing, construction, logistics, hospitality, food production, and healthcare support services. Organizations with multilingual employees often encounter communication challenges in areas such as safety training, HR onboarding, compliance documentation, operational procedures, and internal announcements. Misunderstandings in safety instructions or training materials can result in operational errors, workplace accidents, and compliance issues. LSA supports internal workforce communication through [document translation](https://lsa.inc/services/translation-localization/), multilingual training materials, and interpretation services for meetings, safety briefings, and employee onboarding programs. Services like [AI Video Translation & Dubbing](https://lsa.inc/ai-video-dubbing/) provide a cost-effective way to create natural-sounding educational and training videos, recruitment materials, and visual announcements. The result is more effective training, fewer operational errors, stronger safety compliance, and higher workforce engagement. ## The ROI of Multilingual Messaging Interpretation handles the live conversations, but what about everything else your organization puts in writing? - Billing statements - Customer notifications - Enrollment materials - Benefits explanations - Service updates - Marketing campaigns Translating documents like these is where a lot of hidden ROI lives, because it reduces operational friction When customers receive clear communication in their preferred language, organizations see measurable improvements in response rates, digital engagement, payment timeliness, call deflection, and customer satisfaction. **Friction is expensive. Multilingual messaging removes it.** ## Why This Matters With the rise of global and diverse populations, organizations in nearly every sector are beginning to understand that providing language access is more than a matter of compliance. It’s a strategic operational advantage. **Companies that invest in scalable interpretation and multilingual communication solutions gain a competitive edge** through enhanced operational efficiency, stronger customer relationships, reduced regulatory risk, and broader market reach. The difference between language services as a reactive expense and language services as a performance driver comes down to how well they’re integrated into the work people already do. ## Where Organizations Leak ROI Most organizations have language services. Fewer have made them easy to actually use, and the operational gaps are easy to miss because they don’t show up in one place. Common challenges include: - Language services that don’t connect with your CRM or EHR systems - Manual eligibility validation before interpreter calls - Lack of usage visibility - Reactive rather than proactive language access planning - Inconsistent interpreter access across departments None of these show up as a single line item. They bleed out across thousands of interactions every month, which makes them easy to ignore and expensive to leave alone. ## How Organizations Leverage LSA for Better ROI For over 35 years, LSA has been helping organizations implement language services directly into workflows. LSA’s full suite of solutions, high-level experience, and knowledgeable staff work with your team to create a customized language stack to fit your needs and provide easy access for your agents and customers. So, what does this actually look like in practice? > Integrated Workflow Access LSA integrates interpretation services directly into enterprise systems like Epic and Athenahealth, as well as contact center and CRM platforms through secure API connections. This allows organizations to request interpreters instantly within existing workflows, reducing delays and documentation gaps. > SmartCheck Eligibility & Cost Controls LSA’s, first of its kind, SmartCheck technology offers instant verification of interpretation eligibility and coverage, eliminating the need for phone calls and extensive database searches. This helps organizations: - Prevent unnecessary interpreter spend - Reduce billing disputes - Improve compliance documentation - Strengthen utilization oversight > AI + Human Hybrid Models For routine conversations, AI-powered interpretation handles the volume. When the situation gets more complex, agents can escalate to a human interpreter mid-call without starting over. This hybrid approach helps organizations manage high interaction volumes without sacrificing quality. > Transparent Reporting & Analytics LSA offers comprehensive reporting and analytics on demand via the LSA Client Portal, allowing organizations to track interpreter utilization, measure cost per interaction, identify operational trends, and optimize language access budgets. When you can see the data, you can make the case. And that’s how language services move from a cost you tolerate to an investment you can measure. ## Reframing Language Services as a Performance Lever Language access matters for all the reasons you’d expect: equity, inclusion, and simply doing right by people. But it also matters because it directly affects your bottom line in terms of metrics like cost per interaction, revenue retention, regulatory compliance, workforce productivity, and customer experience. The organizations getting real ROI from language services are the ones that stopped treating them as an afterthought. If you’re trying to figure out what language services are actually costing you (or saving you), LSA can help you put real numbers to it. **[Reach out toda](https://lsa.inc/contact-us/)[y](https://lsa.inc/contact-us/) and let’s talk about how language services can improve your ROI.** **Categories:** Blog --- ### [From Insight to Impact: How Customer-Driven Leadership Transforms Organizations](https://lsa.inc/from-insight-to-impact-how-customer-driven-leadership-transforms-organizations/) **Published:** April 1, 2026 **Author:** Ximena Garcia **Excerpt:** In every industry, one principle remains universal: customers want clarity, reliability, and a seamless experience. Whether you're helping a patient understand their care plan, taking customer service calls in a cost center, or providing services to a multilingual community, the expectations remain the same. People want the service they’re paying for to be available when they need it, delivered efficiently, and handled with care. As leaders, our job is to make sure that happens — consistently, sustainably, and at scale. **Content:** 12 min read #### In This Blog Post ![Lynn Dick Customer-centric leadership](https://lsa.inc/wp-content/uploads/elementor/thumbs/lynn-dick-radkptaxp3r6ymil34nka9kl3ti4rioeapyamofd6g.png "lynn-dick") Written by: Lynn Dick Chief Customer Officer at LSA In every industry, one principle remains universal: customers want clarity, reliability, and a seamless experience. Whether you’re helping a patient understand their care plan, taking customer service calls in a cost center, or providing services to a multilingual community, the expectations remain the same. People want the service they’re paying for to be available when they need it, delivered efficiently, and handled with care. As leaders, our job is to make sure that happens — consistently, sustainably, and at scale. Over the course of my 26 years at Language Services Associates (LSA), I’ve seen firsthand how deeply a customer-first mindset can transform an organization. I started my career in an entry-level customer service position and progressively advanced to lead various teams. In 2019, I joined the Executive team as Vice President of Customer Success, and I currently serve as Chief Customer Officer. That journey, from the front line to the boardroom, has shaped how I lead today and how I advocate for the people who rely on us. ## Start by Listening: Your Customers Will Tell You What They Need The best insights come directly from those using your services. Early in my career, I learned more from customer phone calls than from any internal report. Their feedback, positive or otherwise, was honest, relevant, and actionable. As organizations grow, it becomes easy for leaders to lose direct contact with customers. But a customer-first culture requires staying close to the people you serve. This means: - Calling into your own support center. - Using your organization’s products. - Hearing customers describe their experiences in their own words. - Spending meaningful time with the people who interact with customers daily. You cannot champion customer needs if you aren’t regularly engaging with them. ## Leadership Under Pressure: Lessons from the Pandemic When I joined LSA’s Executive team in 2019, I was both excited and nervous — then the COVID-19 pandemic arrived. Practically overnight, we transitioned from a traditional in-person organization outside Philadelphia to one that was fully remote. It was a challenging shift, but also a transformative one. Going remote expanded our ability to hire globally, ensured continuity during weather and regional events, and ultimately strengthened our ability to support customers 24/7/365. It taught me that customer-first leadership requires flexibility. Sometimes the best way to serve your customers is to reimagine how your organization operates. ## Advocating for the Tools Your Teams and Customers Deserve > Customer-first leadership isn’t just about empathy. It’s about fighting for the resources that will improve outcomes for both customers and employees. By 2021, it had become clear that outdated scheduling practices, like manually inputting data into Excel spreadsheets, were no longer sustainable for a 24/7, rapidly growing operation. Forecasting, staffing, and real-time adherence were becoming too complex. **I advocated for a modern Workforce Management solution** — a significant investment that required executive and board approval. After a lengthy business case, the investment was approved. Implementation was complex and required extensive internal development, but the payoff was transformative. **Since launching the tool in 2022, we’ve significantly improved staffing accuracy, forecasting, and service levels.** This gave us the operational foundation we needed to scale dramatically in the years that followed. Additionally in 2022, as part of preparing to implement the Workforce Management tool, we successfully integrated Skill-Based Routing into our call flows. This change ensured that client calls were directed to the most suitable resources available at that moment, matching agents’ skills with the specific needs of each call. Initially, I faced some internal pushback, particularly from a colleague, who was hesitant to alter our existing call routing logic. However, I believed that Skill-Based Routing would significantly benefit our customers, so I persevered. I continued to advocate for this improvement, prioritizing our customers’ needs. Within a year, my efforts paid off, and the change was approved and implemented. It’s true that if at first you don’t succeed, you should try again. **As Chief Customer Officers, it’s essential to withstand challenges and keep moving forward.** This initiative resulted in improved first-call resolution and increased customer satisfaction. The takeaway is clear: customer-focused leaders cannot afford to be passive. When there’s an opportunity to enhance the experience for all customers, persistence is key. ## Building Customer-Centric Systems: The Power of Collaboration More recently, we tackled long-outdated customer reports and a legacy client portal that no longer met modern expectations. Following LSA’s company-wide rebrand, we had the opportunity to build something better, something that aligned with the sophistication of our services. Working cross-functionally, we developed a brand-new Client Portal, with a modern design and a more user-friendly interface. The new LSA Client Portal began offering: - Real-time reporting - Self-service features for submitting requests - Access to invoice details - Analytics that help clients make data-driven decisions But the most important step wasn’t the design, it was inviting customers to be part of the testing process. Through a pilot program with top clients, we collected feedback, refined the experience, and launched a portal shaped directly by the people who would use it most. The portal continues to evolve today based on ongoing insights from client-facing teams and customers themselves. That cycle — listen, build, test, improve — is the foundation of a customer-first enterprise. ## “Inspect What You Expect,” Leadership That Scales One of the greatest leadership lessons I’ve learned came from a former mentor: *inspect what you expect.* In other words, leaders don’t have to do everything themselves. However, they do have to stay connected enough to understand whether the operations, processes, and teams support the outcomes they expect. This principle became especially important during a major organizational restructure. We transitioned from three product-based call center teams to five specialized contact center teams, including: > Inbound > Outbound > Learning & Development > Workforce Management > Interpreter Management This redesign eliminated redundancies, improved efficiency, and reduced headcount through natural attrition — not layoffs. It also allowed our customer-facing teams to focus on what matters most: delivering exceptional support. Additionally, we centralized client onboarding under a new Implementation team. This shift saved nearly **300 hours** **of staff time** annually and **reduced onboarding completion time by 60**%, allowing our teams to spend more time supporting customers and less time managing administrative tasks. ## Staying Connected: The True Responsibility of Customer-First Leaders As Chief Customer Officers and senior leaders, we occupy a strategic position. We hear the customer’s voice, we understand front-line realities, and we have the influence to shape enterprise-wide decisions. The greatest mistake we can make is distancing ourselves from the people who rely on us, both internally and externally. Customer-first leadership requires: - Talking to customers regularly - Spending time with front-line teams - Advocating for meaningful investments - Challenging outdated systems - Empowering staff with the tools they need - Inspecting what we expect - And continually asking, *“How can we make this better?”* When organizations embed this mindset across teams, growth follows, because customer trust, value creation, and operational excellence become the natural outcomes. ## The Challenge to Leaders My challenge to every leader reading this is simple: **stay connected. Stay curious. Stay committed.** Talk to your customers. Talk to your teams. And don’t be afraid to advocate loudly and persistently for what will help them succeed. Customer-first leadership is a mindset. One that drives growth, strengthens loyalty, and shapes organizations built to serve both people and purpose. **Categories:** Blog --- ### [What Multilingual Audiences Notice That Organizations Often Miss](https://lsa.inc/what-multilingual-audiences-notice-that-organizations-often-miss/) **Published:** March 23, 2026 **Author:** Ximena Garcia **Excerpt:** Simply providing language services is table stakes. What really matters is how they’re provided. In real-world interactions, small details can make the difference between feeling supported or just tolerated when using another language. This has implications for how satisfied people who need these services are with your organization, how they talk about you to friends and family, and ultimately how loyal they are. **Content:** 11 min read #### In This Blog Post Your organization probably spends a lot of time deciding what to say to multilingual audiences. How much time do you spend thinking about how those interactions make them feel? The hard truth is that you can hire interpreters, provide translations, and adopt the latest language technology, but multilingual audiences may still feel confused or left out. ## Why Might Your Diverse Audience Feel Excluded? Simply providing language services is table stakes. What really matters is how they’re provided. In real-world interactions, small details can make the difference between feeling supported or just tolerated when using another language. This has implications for how satisfied people who need these services are with your organization, how they talk about you to friends and family, and ultimately how loyal they are. Language Services Associates (LSA) offers many methods for communicating with your multilingual audience. From traditional modalities like Over the Phone, Video Remote, and Onsite Interpretation, and Translation for the written word, to advanced AI solutions and additional language tools and add-ons, connecting with your customers and patients is easier than ever. In this blog post, we share four key details that multilingual audiences notice, plus simple steps you can take to provide the best possible experience. ## The Time It Takes to Get Assistance A long hold, a confusing transfer, a pause while staff figure out what to do — multilingual audiences notice these moments instantly. Even when language services exist, that early friction can set the tone before the conversation ever gets going. Organizations that offer quick and easy access to interpretation create a much more positive impression. > With LSA, you get quick access to interpreters in under 20 seconds! When language access is integrated into workflows, staff can move with confidence. People who need language assistance can get help faster, with fewer disruptions — and feel more welcomed and valued as a result. But to create this kind of experience, you need the right systems in place. Workflow tools such as LSA’s [Reverse Call Flow](https://lsa.inc/services/reverse-call-flow/) and Call Back features will help reduce hold times and eliminate uncertainty for staff, making interpreter connections feel effortless. And LSA’s compatibility with all major EHR systems, and availability in Epic, streamline experiences adding interpreter support and documentation directly into current workflows without switching platforms or adding distractions. ## Whether Staff Feel Confident or Hesitant People can tell when staff don’t know how to work with interpreters or use language tools; hesitation or awkward pauses can signal that language support is an afterthought. Teams can deliver clearer, more respectful interactions when they are trained to: - Select the right interpreting modality for each situation - Brief interpreters effectively - Interact clearly and confidently through an interpreter Ongoing language-access training and consultation can make a measurable difference in how confident staff appear when communicating in multiple languages. LSA provides customization, training, reference guides, and tailored materials for different user groups. Some of the materials we provide include: - **Desktop Reference Cards** These cards list account information and offer concise instructions on how to access services. - **Client Portal Guide** A comprehensive user guide explaining how to access and run reports in LSA’s secure online reporting portal. - **Best Practices for Over the Phone Interpretation** A document to help callers set expectations and effectively work with telephone interpreters. - **One-Moment-Please Tool** A visual aid listing the phrase “one moment please” and its phonetic pronunciation in common languages to facilitate communication. - **Please Point Tool** A sign that enables non-English speakers to point to their language, so representatives know what language to request when contacting an interpreter. - **Customized Quick Reference Guides** Tailored materials designed to address specific client workflows and needs. ## When Technology is Helpful for Multilingual Audiences — and When It Becomes a Barrier **AI and automation can improve the customer experience** **when implemented thoughtfully**. However, if you’re deploying it for convenience or as a quick fix, your multilingual audiences will quickly perceive that. While routine, low-risk interactions may benefit from AI-supported solutions, people still prefer human interaction when the topic is complex, emotional, or high-stakes. These conversations demand human judgment and cultural awareness that AI cannot provide. Organizations that establish clear guidelines regarding technology usage — rather than relying on a one-size-fits-all approach — build greater trust. A well-rounded language access strategy ensures that technology is supportive rather than impersonal. LSA offers a variety of tools to provide comprehensive language support, including [Over the Phone](https://lsa.inc/services/over-the-phone-interpretation/), [Video Remote](https://lsa.inc/services/video-interpretation/), and [Onsite Interpretation](https://lsa.inc/services/onsite-interpretation/), [Translation](https://lsa.inc/services/translation-localization/), and more. Additionally, for low-risk or routine interactions, LSA features [AI interpretation](https://lsa.inc/lsa-ai-interpretation/) as part of our innovative AI suite. Other tools include [AI Video Dubbing](https://lsa.inc/ai-video-dubbing/) and [AI Machine Translation+](https://lsa.inc/ai-video-dubbing/), which incorporate human oversight for enhanced accuracy. Our team of experts is always available to help you choose the most suitable modality for every situation. ## Whether Language Access Is Routine or an Afterthought When Technology is Helpful — and When It Becomes a Barrier Your multilingual audience can tell whether or not you’ve planned ahead to be able to meet their language access needs. When requesting interpreters is straightforward, workflows are intuitive, and communication flows naturally, they know that you set up your systems with their needs in mind. But the reverse is also true. If access seems disjointed or improvised, the people who need it may feel like an afterthought, and that impacts how connected they feel to your organization. **When you make language access a norm with integrated systems, consistent processes, and confident staff, you create experiences that naturally feel inclusive.** And you earn loyalty, trust, and repeat engagement from the people you serve. ![Multilingual audiences](https://lsa.inc/wp-content/uploads/2026/03/New-Blog-Post-Featured-Image_1200x628-5-768x402.png "Multilingual audiences - Language Services Associates - Language Services Associates") ## What This Means for Organizations True multilingual engagement is formed through numerous small moments that together shape trust and satisfaction. Organizations that only focus on coverage may overlook what is truly important. Those that emphasize experience — by selecting appropriate communication methods, integrating workflows, training staff, and thoughtfully utilizing technology — set a higher standard for how language access works. Over time, that standard shapes how people perceive your organization and whether they choose to return. At LSA, we view language access as an integrated system that facilitates genuine conversations and meaningful outcomes, rather than merely a standalone service. If your team aims to deliver a superior language access experience through interpretation, translation, and AI-driven solutions, we’re here to help. > Contact LSA and let’s get to work! **Categories:** Blog --- ### [LSA SmartCheck: The First Real-Time Insurance Validation Tool](https://lsa.inc/lsa-smartcheck-the-first-real-time-insurance-validation-tool/) **Published:** March 11, 2026 **Author:** Ximena Garcia **Excerpt:** SmartCheck is the language industry’s first real-time interpretation eligibility and coverage validation tool designed to help plans verify coverage instantly before interpretation services begin. This results in tighter financial control, stronger compliance, and more efficient workflows for teams across your organization. **Content:** 11 min read #### In This Blog Post For health plans, communication access is essential — but so is cost control, compliance, and fraud prevention. Every year, interpretation services support millions of multilingual member interactions across care management, customer service, utilization management, and provider support teams. But many of those interactions require eligibility and coverage to be fully verified. **Language Services Associates (LSA) has created a solution: [LSA SmartCheck](https://lsa.inc/features-add-ons/smartcheck/)** SmartCheck is the language industry’s first real-time interpretation eligibility and coverage validation tool designed to help plans verify coverage instantly before interpretation services begin. This results in tighter financial control, stronger compliance, and more efficient workflows for teams across your organization. - Manual checks - Time spent on unnecessary calls - Internal back-and-forth - Time-consuming audits In an environment where the [National Health Care Anti-Fraud Association](https://www.nhcaa.org/) estimates that 3–10% of healthcare spending is lost to fraud, waste, and abuse, SmartCheck gives health plans a new first line of defense. Instead of relying on manual checks, unnecessary phone calls, callbacks, and postaudit corrections, organizations can now validate member eligibility automatically and instantly at the point of access. ## How Manual Validation Drives Hidden Interpretation Costs Across the insurance ecosystem, small inefficiencies compound into major expense: - Interpreter sessions initiated before eligibility is confirmed - Agent time spent verifying coverage instead of supporting members - Back-and-forth between internal teams - Preventable billing disputes - Time spent correcting documentation - Fraudulent or unauthorized use of benefits Each interaction may seem minor, but across hundreds or thousands of daily calls, they create measurable cost, wasted time, and compliance exposure. *SmartCheck eliminates those gaps.* By automating insurance validation in real time — before services begin — health plans gain a system-level safeguard against unnecessary spending and inconsistent workflows. ## What SmartCheck Does *SmartCheck is a simple, streamlined, high-impact solution.* SmartCheck integrates directly into the interpreter request process and verifies member eligibility before a session begins. Using the LSA App, or via a toll-free number, users simply enter a member ID. **SmartCheck validates coverage instantly** and allows the session to proceed only when eligibility is confirmed. In other words, a medical professional will enter their patient’s member ID, if SmartCheck confirms your health plan covers interpretation for the non-English speaker, the medical staff can request an LSA interpreter. If SmartCheck does not recognize the member ID, the medical staff will have to provide interpretation using their own provider. This simple step prevents unnecessary phone calls, eliminates validation delays, and guarantees every interpretation interaction is properly authorized. This results in more efficient workflows for agents, providers, and interpreters, as well as improved financial oversight. ## How Health Plans Benefit > 1. Control Interpreter Spend at the Source Instead of reviewing invoices after the fact, SmartCheck prevents unnecessary charges from ever occurring. > 2. Reduce Operational Overhead Eligibility verification is automated, eliminating: - Manual checks - Time spent on unnecessary calls - Internal back-and-forth - Time-consuming audits > 3. Improve Compliance and Audit Readiness SmartCheck standardizes eligibility verification across all interactions. This means: - Less human error - Stronger documentation - Lower audit exposure - Clear and defensible validation trails > 4. Reduce Fraud, Waste, and Abuse Risk SmartCheck verifies every request instantly, preventing unauthorized interpretation usage before it begins. > 5. Increase Team Productivity Agents no longer lose minutes — or longer — verifying coverage. Those reclaimed hours add up to a more efficient, more empowered workforce. ## Who Should Use SmartCheck? SmartCheck is designed for organizations that manage large volumes of multilingual member or patient interactions and need stronger oversight of interpretation utilization and spending. It is especially valuable for: - **Health Insurance Payers** Commercial health plans that want to control interpretation costs while ensuring compliant language access for members. - **Medicaid Managed Care Organizations** Plans supporting diverse populations where interpreter demand is high and verification workflows must be fast and consistent. - **Medicare Advantage Plans** Organizations managing complex member services interactions and strict regulatory requirements around accessibility and documentation. - **Third-Party Administrators (TPAs)** Administrators handling benefits on behalf of employers or government programs that need reliable eligibility verification before services are delivered. - **Healthcare Contact Centers** Member services teams handling high call volumes where manual eligibility checks increase average handle time and operational costs. - **Provider Networks and Care Management Programs** Organizations coordinating care across multilingual populations where accurate coverage validation is essential. For these organizations, SmartCheck transforms member validation from a reactive service into a controlled, verified, and auditable workflow. ## Use Case: How an Insurance Payor Streamlined Costs & Strengthened Compliance with SmartCheck > Scenario A regional health plan with 500,000 members supports large multilingual populations, especially across Medicaid and Medicare product lines. Historically, providers and internal teams need to go through the health plan to secure an interpreter > The Hidden Challenge Across thousands of monthly interactions, the health plan regularly absorbed costs for: - Sessions booked for ineligible or inactive members - Misuse of benefits - Interpreter minutes spent on hold waiting for validation - Hours of staff time spent reconciling disputes The result? A growing portion of interpretation spend was unnecessary, unverified, or nonrecoverable. ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") Enter LSA SmartCheck. ## How SmartCheck Transformed Their Workflow Before implementing SmartCheck, the health plan estimated that **7–12%** of monthly interpreter minutes were tied to avoidable or unverified interactions. After implementation: > 1. Automatic Eligibility Check Eliminated Immediate Waste Calls now route through SmartCheck before any interpreter is added. Inactive or non-covered members are flagged instantly, preventing sessions from beginning. > 2. Fraud Exposure Dropped Dramatically Unauthorized use — especially repeat use by inactive or terminated members — decreased within the first 60 days. > 3. Compliance & Audit Readiness Improved SmartCheck created standardized, documented proof of eligibility for every interaction. No more inconsistent validation across departments — the process became uniform and defensible. > 4. Contact Center Productivity Improved Agents saved hours weekly that were previously lost to: - Validation calls - Self-Auditing - Repeating manual processes - Filing dispute tickets > 5. Interpreter Spend Became Predictable & Controlled By preventing unnecessary calls from ever starting, the health plan cut interpreter waste significantly — while reallocating internal time toward higher-value work. ## Designed for the Realities of Health Plan Operations SmartCheck is not just a validation tool — it is an enterprise solution designed to strengthen both operational performance and regulatory compliance across health plans of all sizes. ## The Future of Interpretation Cost Control Starts at the Point of Access Health plans can no longer rely on manual validation processes, delayed eligibility checks, or after-the-fact audits to manage interpretation costs. The future of language access management starts before the session begins. By validating coverage in real time, SmartCheck helps organizations: - Prevent unnecessary/non-approved interpreter spend - Strengthen regulatory compliance - Reduce fraud and misuse - Improve contact center productivity - Create defensible validation records for every interaction For health plans seeking greater control over interpretation utilization while maintaining equitable language access, SmartCheck represents a smarter, more sustainable approach. **Learn how SmartCheck can help your organization control interpretation costs and strengthen compliance.** Visit [SmartCheck: Insurance Member Verification | LSA](https://lsa.inc/features-add-ons/smartcheck/) Or [connect with the LSA team](https://lsa.inc/contact-us/) to explore how real-time validation fits into your existing workflow. > Go to this link to learn more. > Or connect with the LSA team to explore how real-time validation fits into your existing workflow. **Categories:** Blog --- ### [Medicare Telehealth Flexibilities Extended Through 2027: What It Means for Providers and Language Access](https://lsa.inc/medicare-telehealth-flexibilities-extended-through-2027-what-it-means-for-providers-and-language-access/) **Published:** February 27, 2026 **Author:** Arnisa Xharra **Excerpt:** This year marks a special milestone: 35 years of connecting people through language. Since 1991, Language Services Associates (LSA) has grown from a small language services provider to a global leader in interpretation, translation, and cutting-edge language access solutions — all while staying true to one clear mission: breaking down language barriers to interpret and translate the world by providing industry leading linguists, state-of-the-art technology, and elite customer service so individuals and organizations can communicate with clarity, confidence, and care. **Content:** 6 min read #### In This Blog Post The future of CMS (the Centers for Medicare & Medicaid Services) telehealth services and coverage remains uncertain, leaving many healthcare organizations in a state of flux. However, at [Language Services Associates (LSA](https://lsa.inc/)) we’ve been closely monitoring CMS updates, especially concerning Medicare telehealth coverage beyond the original deadline of January 31, 2026. **And we have some good news:** key telehealth flexibilities have now been extended through December 31, 2027. We are CMS experts. Our [telehealth language solutions](https://lsa.inc/services/telehealth/) are built to integrate directly into clinical workflows across video, audio-only, and hybrid environments, helping organizations maintain compliance while improving patient experience. LSA connects interpreters directly into EHR systems like Epic through secure API connections. [LSA can also be found in the Epic Toolbox](https://lsa.inc/language-services-associates-now-available-in-epic-toolbox/) (not just the Epic Showroom), meeting Epic’s recommended standards for secure, reliable access to professional interpreters in hundreds of languages. This allows hospitals and health systems to request interpreters directly from their patient records system. ## **What Has Been Extended?** Under the updated CMS guidance: > Medicare patients may continue receiving non-behavioral/mental health telehealth services in their homes through December 31, 2027. > Geographic restrictions for originating sites remain lifted for non-behavioral/mental telehealth services through December 31, 2027. > Telehealth services can continue to be provided by all eligible Medicare providers through December 31, 2027. > Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs) may serve as Medicare distant site providers for non-behavioral/mental telehealth services through December 31, 2027. > The requirement for an in-person visit within six months of an initial behavioral/mental telehealth service — and annually thereafter — is waived through December 31, 2027. > Non-behavioral/mental telehealth services may continue to be delivered using audio-only communication platforms through December 31, 2027. In certain cases, audio-only technology may also permanently qualify when patients cannot or do not consent to video. ## What This Means for Healthcare Organizations As telehealth continues to expand, so does the need for reliable, compliant interpretation and translation services within virtual environments. Many Medicare beneficiaries rely on telehealth from home, and for patients with limited English proficiency (LEP), communication barriers can directly affect access, quality, and outcomes. The extension of audio-only services further underscores this need, as language access solutions must integrate smoothly across video, audio, and hybrid telehealth platforms. Healthcare organizations must ensure: - Interpretation services are available in real time - Audio-only encounters remain compliant and accessible - [ Documentation aligns with CMS requirements ](https://lsa.inc/services/video-interpretation/) - [ Language access workflows support both in-person and virtual care ](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) Telehealth flexibility only works when communication is clear and understanding is prioritized. ## LSA Delivers Telehealth Without Disruptions For more than three decades, [LSA has partnered with healthcare systems](https://lsa.inc/industries/healthcare/), payers, and provider networks to deliver interpretation and translation solutions that align with regulatory standards and evolving care models. As Medicare telehealth flexibilities continue through 2027 and beyond, healthcare leaders have an opportunity to strengthen their virtual care infrastructure and language accessibility. Telehealth is about making care accessible to every patient, in every language, wherever they are. To learn more about LSA’s healthcare and telehealth services, [reach out now!](https://lsa.inc/contact-us/) **Categories:** Blog --- ### [Talking Tax Season: Language Access is a Must](https://lsa.inc/talking-tax-season-why-language-access-is-a-must/) **Published:** February 23, 2026 **Author:** Ximena Garcia **Excerpt:** Tax season is an incredibly pivotal time for accounting firms, tax preparers, and financial service providers. With tight deadlines, complex regulations, and the necessity for impeccable accuracy, the pressure can be intense. For organizations that cater to multilingual communities, language barriers can transform an already challenging process into a significant operational and compliance risk. **Content:** 9 min read #### In This Blog Post ## How Professional Language Services Help Tax Preparers Effectively Serve Multilingual Clients Accurately and Compliantly Tax season is an incredibly pivotal time for accounting firms, tax preparers, and financial service providers. With **tight deadlines, complex regulations, and the necessity for impeccable accuracy**, the pressure can be intense. For organizations that cater to multilingual communities, language barriers can transform an already challenging process into a significant operational and compliance risk. Working language access into your day-to-day during tax season can be a highly **critical business strategy**. Professional interpretation and translation services help tax preparers communicate clearly, minimize errors, improve trust, and guarantee every client receives the same level of service, regardless of language. [Language Services Associates](https://lsa.inc/) (LSA) has been providing language access to tax preparers for **more than 35 years, helping its clients avoid common tax filing** mistakes like errors in tax submissions, missed deadlines, incorrect deductions, non-compliance problems, and more. In this post, we’ll explore the importance of language services during tax season and demonstrate how LSA supports tax professionals in meeting their multilingual communities’ needs. ## Navigating Language Challenges in Tax Preparation Tax preparation often involves delicate discussions and complex terminology. For your clients with limited English proficiency (LEP), **miscommunications can lead to significant repercussions**, including: - Incorrect filing status or deductions - Misreported income or credits - Missed deadlines or notices - Increased audit risk - Dissatisfaction and loss of trust in your services While depending on bilingual staff, family members, or ad-hoc solutions may seem practical,[ it can introduce significant risk](https://lsa.inc/would-you-let-a-friend-perform-surgery-or-represent-you-in-court-then-why-would-you-trust-them-to-interpret/), particularly when dealing with confidential financial information. **This can cause serious errors for both you and your clients.** LSA provides carefully vetted interpreters with experience in tax preparation standards, laws, and terminology. Additionally, if you have bilingual staff on your team, LSA offers [Language Assessments & Testing](https://lsa.inc/services/language-assessment/) **to confirm your staff’s qualifications for accurate interpretation** in a professional tax setting. ## Boosting Accuracy and Managing Risk with Language Services Professional interpreters and translators are equipped to manage specialized financial and tax terminology while maintaining neutrality and confidentiality. With LSA, tax preparers have access to: - **Professional interpreters** experienced in financial and compliance-driven conversations - **Secure, HIPAA- and privacy-focused platforms** that protect sensitive client information - **Consistent and reliable communication** that supports accurate filings and documentation This level of support helps you minimize risks and revisions, enhance customer accessibility, uphold privacy and consumer protection standards, and optimize financial processes during tax season. ## Supporting Multilingual Clients at Every Touchpoint Access to language remains essential even beyond scheduled appointments. Tax season can involve multiple client interactions, including: - Intake and document review - In-person or virtual consultations - Explanation of tax obligations and outcomes - Follow-up communications and notices **LSA assists with all these touchpoints through our many services:** ![](https://lsa.inc/wp-content/uploads/2026/02/Language-access-for-tax-season.png "Language access for tax season - Language Services Associates - Language Services Associates") > **Over the Phone Interpretation** (OPI) for quick questions and same-day support > **Video Remote Interpretation** (VRI) for more complex conversations or situations that require visual correspondence when being onsite is not an option > **Onsite Interpretation** (OSI) for in-office appointments requiring the exchange of sensitive information > **Professional Translation and Localization Services** (OSI) for tax documents, instructions, and client communications With support offered in more than 300 languages, including uncommon dialects and [American Sign Language](https://lsa.inc/services/american-sign-language/), tax preparers can effectively assist diverse populations without delays. ## Designed to Fit Tax Season Workflows During peak filing periods, efficiency matters. LSA’s workflow-friendly tools help firms scale language access without slowing down operations: ![](https://lsa.inc/wp-content/uploads/2026/02/language-services-for-tax-season.png "language services for tax season - Language Services Associates - Language Services Associates") - **Fast connection times** to avoid appointment delays - **Scheduled services** for pre-planned interpreted meetings - **Call Back and Reverse Call Flow** options to reduce hold times - **Centralized client portal** for visibility, reporting, and usage tracking These features allow firms to integrate language access into daily operations rather than treating it as an afterthought. ## AI-Powered Language Solutions for High-Volume Needs For organizations handling large volumes of written content or repetitive communications, LSA also offers AI-enabled solutions, including: > **AI Machine Translation+** for faster turnaround on internal or low-risk documents > **AI Interpretation** for routine interactions that do not involve the exchange of sensitive information or complex terminology > **AI Video Translation & Dubbing** for running natural looking ads in the languages your communities speak This flexible approach allows tax organizations to balance speed, cost, and accuracy based on the situation. ## Building Trust in Multilingual Communities Clear communication builds confidence. When clients fully comprehend their tax obligations, filings, and results in their preferred language, they are more inclined to - Return year after year - Recommend your services to others - Feel assured and valued throughout the process Language access goes beyond compliance; it’s about strengthening relationships and expanding reach in multilingual markets. ## Preparing for This Tax Season — and the Next Whether you represent a national tax brand, a regional accounting firm, or a small practice serving a diverse local community, professional language services can help you work smarter during tax season. With decades of experience supporting regulated industries, LSA helps tax preparers deliver accurate, equitable, and efficient service during the peak season and beyond. ## Looking to support multilingual clients this tax season? LSA offers flexible interpretation, translation, and AI-powered language solutions designed to meet the demands of tax professionals. ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") > **Get in touch today** to learn more about our services and deliver equitable services to your diverse language communities! **Categories:** Blog **Tags:** Taxes --- ### [Why Interpreter Gender Choice Matters in Healthcare Language Access](https://lsa.inc/why-interpreter-gender-choice-matters-in-healthcare-language-access/) **Published:** February 19, 2026 **Author:** Ximena Garcia **Excerpt:** During sensitive or personal conversations, the interpreter’s gender can determine whether a patient speaks freely or holds back. For patients with limited English proficiency, that can mean staying silent about critical details. **Content:** 9 min read #### In This Blog Post A healthcare interpreter’s job is to break down communication barriers. But **sometimes, the biggest obstacle isn’t language at all. It’s who’s in the room.** Conversations about language access often focus on availability, speed, and accuracy. All important. But in real clinical settings, patients don’t always feel comfortable speaking openly to just anyone. That’s **especially true for sensitive or personal topics. In these conversations, the interpreter’s gender can determine whether a patient speaks freely or holds back.** For patients with limited English proficiency, that can mean staying silent about critical details. That’s why the ability to request an interpreter of a specific gender is a critical component of patient-centered, equitable care. > **Language Services Associates (LSA)** makes this easy, like we always have. We provide workflow-compatible tools and technology that allow your staff to use and customize language solutions seamlessly within different systems and processes. In this article, we’ll explore why interpreter gender choice matters and how healthcare organizations can support it in a way that aligns with clinical workflows and operational realities. ## Why Interpreter Gender Choice is Important Discussions about healthcare frequently touch on deeply personal subjects like reproductive health, sexual health, mental health, trauma, domestic violence, and end-of-life decisions. **These are difficult conversations in any language.** For patients with limited English proficiency (LEP), they are especially challenging. When someone else must speak on your behalf, you’re already in a vulnerable position. Add cultural expectations around gender, and the situation becomes even more complex. This tension can affect diagnosis, treatment decisions, and overall outcomes. In many cultures, discussing intimate or sensitive issues with someone of a different gender is uncomfortable — or simply not done. **A patient might hesitate to address certain topics entirely or skip over details unless their interpreter is of the same gender.** This is especially true in discussions that involve: - Gynecological or urological care - Pregnancy, childbirth, or postpartum support - Sexual assault or domestic violence - Mental health or trauma histories And in healthcare, these details matter. **When patients can request an interpreter of a specific gender, it signals respect.** It tells them their comfort and dignity are part of the care experience. That fosters trust, which leads to more honest communication, better understanding, and greater engagement in care. ## The Impact of Gender Preference in Clinical Settings Interpreter gender preference doesn’t just influence comfort in the moment. It affects several core areas healthcare organizations already prioritize. ### **Clinical Accuracy** When patients hesitate or withhold details, even unintentionally, clinicians may be working with incomplete information. In sensitive cases, small omissions can shape diagnostic decisions, treatment plans, and follow-up care. ### **Compliance and Risk** Regulations such as Title VI require meaningful language access. That standard goes beyond simply providing an interpreter — it requires communication that allows patients and providers to understand one another fully. If a patient feels unable to speak openly due to discomfort related to gender, meaningful **access may technically be present but functionally limited.** That gap can increase risk exposure and complicate documentation, consent, and outcomes. ### **Equity in Practice** Health equity initiatives aim to reduce disparities in care and outcomes across populations. **Language access plays a central role in that effort.** If certain patients are less likely to disclose critical information because their preference for an interpreter of the same gender isn’t supported, that can lead to greater disparities in outcomes, even though the staff is doing their best. > **Supporting gender preference** helps ensure that language access is not only available, but equally effective across different cultural communities. ### **Patient Autonomy and Dignity** Acknowledging interpreter gender preferences is fundamentally about respecting patient autonomy and dignity. Healthcare systems are increasingly emphasizing patient-centered care, shared decision-making, and health equity. Language access should align with these principles. Allowing patients a say in how communication occurs, particularly when addressing sensitive issues, **reinforces their role as active participants in their care rather than passive recipients.** When patients feel respected, they are more likely to: - Ask questions - Follow treatment plans - Return for follow-up care - Report concerns or symptoms accurately ## How LSA Supports Interpreter Gender Preference Operationally ![](https://lsa.inc/wp-content/uploads/2026/02/Interpreter-gender-choice-LSA-1.png "Interpreter gender choice LSA - Language Services Associates - Language Services Associates") LSA accommodates interpreter gender preferences through a variety of modalities and by leveraging our expert network of interpreters and workflow-compatible technology. **With services available in more than 300 languages**, including [American Sign Language](https://lsa.inc/services/american-sign-language/) (ASL), **LSA’s carefully vetted network of** **[7000+ professional interpreters](https://lsa.inc/why-lsa/lsa-network/)** allows healthcare providers to meet gender requests without question. Operationally, interpreter gender preferences can be supported through: - Flexible scheduling and routing tools that account for request criteria - [ Over the Phone Interpretation (OPI), Video Remote Interpretation (VRI), Onsite Interpretation (OSI), and American Sign Language (ASL), allowing organizations to select the most appropriate modality. ](https://lsa.inc/services/professional-interpretation-services/) > By embedding these capabilities into existing workflows, LSA helps organizations **respect patient preferences without slowing care delivery.** ## Building a More Patient-Centered Language Access Program An effective healthcare language access strategy involves more than basic coverage. It **accounts for human factors that impact communication, trust, and understanding.** And that requires the right infrastructure, experienced staff, and a carefully vetted interpreter network. By working with a language services provider that supports interpreter gender selection alongside flexible modalities, secure workflows, and compliance safeguards, healthcare organizations can deliver language access that truly meets patients’ needs. At LSA, we believe that effective communication encompasses more than just words, it’s about respect, dignity, and care. Ready to provide equitable care for your patients without hesitation? ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") > **Contact LSA** to discover how interpreter gender and other choices can impact your services, and how we can support you and your LEP community. **Categories:** Blog, Healthcare **Tags:** healthcare --- ### [LSA Promotes Matthew Feeley to Vice President of Product Innovation](https://lsa.inc/lsa-promotes-matthew-feeley-to-vice-president-of-product-innovation/) **Published:** February 13, 2026 **Author:** Ximena Garcia **Content:** 5 min read Philadelphia, PA — February, 13, 2026 — [Language Services Associates (LSA)](https://lsa.inc/) is proud to announce the promotion of [Matthew Feeley](https://lsa.inc/team/matthew-feeley/) to Vice President of Product Innovation. His promotion recognizes his outstanding leadership in advancing LSA’s Product strategy and innovation capabilities during a period of rapid industry transformation. ## Matthew Brings 15+ Years of Experience to his New Role ![Matthew Feeley](https://lsa.inc/wp-content/uploads/elementor/thumbs/Matthew-Feely-rj3le840f03edkolg60o3l6i1tgn5fswkblb1moekw.png "Matthew Feeley") Matthew joined LSA in 2024 as Product Division Manager and was quickly promoted to Director of Product Innovation, where he spearheaded the formation of the Product Management department and established cohesive workflows between software development and product management. **His process improvements immediately enhanced LSA’s ability to respond to rapidly evolving customer needs.** Since then, he has expanded and strengthened a global product organization, driving an accelerated roadmap and launching innovative products and system enhancements that empower customers and prospects to adapt to a rapidly changing market. Matthew’s focus on AI-driven service enhancements and technology modernization has positioned LSA as a leader in applying artificial intelligence and data-driven solutions to interpretation services. These advancements ensure LSA not only supports its current clients but also attracts new business in a dynamic industry landscape. **Matthew brings more than 15 years of experience leading global product management and development teams.** With a career rooted in the technology sector and deep expertise in modern technology and data platforms, he understands the transformative power technology holds for language service providers and the interpretation and translation industry as a whole. ## “Matthew has made an immediate and profound impact on LSA’s culture of innovation and excellence. He has that all too rare ability to lead on the technology side and communicate ideas and vision to colleagues that must deliver and integrate LSA’s AI and technology strategies. **His leadership will shape LSA’s next chapter of growth.**” — [Scott Cooper](https://lsa.inc/team/scott-cooper/), CEO at Language Services Associates ## “Matthew’s promotion highlights his **outstanding leadership, vision, and the significant impact** he has made in a short time at LSA. His innovative approach to product management and dedication to building a forward-thinking team have laid a strong foundation for our ongoing growth. As we advance our product roadmap, we are excited to deliver even greater value to our clients.” — [Pablo Tercero](https://lsa.inc/team/pablo-tercero/), COO at Language Services Associates ## About LSA Language Services Associates (LSA) is a leading full-service language service provider (LSP) offering **[interpretation](https://lsa.inc/services/professional-interpretation-services/), [translation](https://lsa.inc/services/translation-localization/), and [AI-powered language solutions](https://lsa.inc/ai/) in 300+ languages**. Since 1991, LSA has partnered with organizations in healthcare, government, legal, education, finance, sports, and business to deliver high-quality, compliant, and scalable language access services. Backed by a network of 7,000+ vetted linguists, LSA provides accuracy, cultural competence, and **24/7/365** availability with over **99.9%** **uptime reliability**. As one of the largest privately owned language service providers in the U.S., LSA combines human expertise with secure, integrated technology to help organizations improve outcomes, meet compliance requirements, and build inclusive multilingual experiences. **Categories:** Press Release --- ### [35 Years, One Mission: Celebrating LSA’s Remarkable Journey of Language Access Excellence](https://lsa.inc/35-years-one-mission-celebrating-lsas-remarkable-journey-of-language-access-excellence/) **Published:** February 9, 2026 **Author:** Ximena Garcia **Excerpt:** This year marks a special milestone: 35 years of connecting people through language. Since 1991, Language Services Associates (LSA) has grown from a small language services provider to a global leader in interpretation, translation, and cutting-edge language access solutions — all while staying true to one clear mission: breaking down language barriers to interpret and translate the world by providing industry leading linguists, state-of-the-art technology, and elite customer service so individuals and organizations can communicate with clarity, confidence, and care. **Content:** 7 min read #### In This Blog Post This year marks a special milestone: **35 years of connecting people through language.** Since 1991, Language Services Associates (LSA) has grown from a small language services provider to a global leader in interpretation, translation, and cutting-edge language access solutions — all while staying true to one clear mission: breaking down language barriers to interpret and translate the world by providing industry leading linguists, state-of-the-art technology, and elite customer service so individuals and organizations can communicate with clarity, confidence, and care. Let’s take a look back at some of the unforgettable moments that shaped LSA’s story so far. ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") ## Early Breakthroughs (1990s – Early 2000s) LSA made waves early on with some key milestone contracts and recognition: > **First Contracts with Federal Agencies**, including work with Immigration and Naturalization Services and the Department of Justice, proving LSA’s capacity to deliver reliable interpreting services for high-stakes communication environments. > **Recognition for Rapid Growth**: By 1999, LSA was named one of the **100 Fastest-Growing Companies in America**, signaling the company’s emerging leadership in language services. > **In the early 2000s**, LSA continued expanding its reach and services, adding language services for major institutions like the CDC and the Supreme Court of Virginia. ## Growing Capabilities and Resilience (2008–2019) As communication needs evolved, LSA evolved right alongside them: - LSA developed a Business Continuity Plan that later became crucial during global events like the COVID-19 pandemic. - The company repeatedly earned spots on Inc. Magazine’s lists of fastest-growing private companies, showing continued momentum and innovation. - [ The introduction of Video Remote Interpreting (VRI) in 2011 marked a significant step toward accessible, flexible multilingual communication. ](https://lsa.inc/services/video-interpretation/) - [ As technology advanced, LSA embraced it — migrating interpreting platforms to the cloud and launching tools like Instant Remote Interpretation Services (now the LSA Interpretation App). ](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) ## Adapting in a Rapidly Changing World (2020–2025) The 2020s brought even more transformation: - During the pandemic, LSA’s **remote work model** and expanded video solutions made multilingual communication possible even when in-person meetings were limited. - A **brand refresh** in 2023 streamlined the company’s look and introduced updated client tools like the LSA App and Client Portal. ![](https://lsa.inc/wp-content/uploads/2026/02/Logo-timeline.png "Logo timeline - Language Services Associates - Language Services Associates") - [ In 2025, LSA expanded language access even further with new **AI-powered offerings** — including AI Machine Translation+, AI Video Translation and Dubbing, and AI Interpretation — blending human expertise with advanced technology. ](https://lsa.inc/ai/) - [ A **strategic alliance with Lingolet** brings even deeper AI integration, enabling seamless movement between human interpreters and AI‐enhanced solutions for faster, more flexible multilingual communication. ](https://lsa.inc/language-services-associates-and-lingolet-announce-strategic-alliance-to-revolutionize-language-services/) - LSA also expanded its footprint in the world of sports partnerships, becoming the official interpretation and translation provider for MLS team, the **Philadelphia Union**, and professional women’s football club, the **Tampa Bay Sun**, bringing language access into arenas where fans from around the world gather. ## A Culture Worth Celebrating It’s not just services and technology that make LSA remarkable — it’s the people. For many years in a row now, LSA has been recognized as a **Top Workplace** by the [*Philadelphia Inquirer*](https://lsa.inc/philadelphia-inquirer-top-workplace-2025/) and [*USA Today*](https://lsa.inc/top-workplaces-2025/), affirming a culture rooted in collaboration, openness, and respect. When a company thrives through change — from expanding services to navigating global events, and from early federal contracts to AI innovation — it’s because the team behind it is passionate, resilient, and forward-thinking. ## Looking Ahead — The Future Is Fluent LSA’s story is far from finished. With new technology, broader language coverage, and a full suite of customizable interpretation and translation services, LSA continues to help organizations communicate across boundaries and build inclusive experiences for the people they serve. Whether it’s helping a healthcare provider connect with a patient in their native language, supporting global events, or powering communication in hundreds of languages worldwide, LSA is still guided by one mission: connecting people through language — for the past 35 years and for many more to come. **[Learn more about our milestones here](https://lsa.inc/35-years-of-language-services-excellence/)**. **Categories:** Blog **Tags:** 35th Anniversary --- ### [Nine Ways Organizations Can Strengthen Multilingual Engagement in 2026](https://lsa.inc/nine-ways-organizations-can-strengthen-multilingual-engagement-in-2026/) **Published:** December 22, 2025 **Author:** Ximena Garcia **Excerpt:** If your language access strategy hasn’t changed in the last few years, your team may struggle to keep up in 2026. When language access is handled thoughtfully and consistently, organizations see tangible benefits across their operations. Partnering with a professional language services provider like LSA supports: Improved satisfaction and trust, reduced miscommunication-related risks, shortened appointment and interaction times, ethical, compliant communication practices, unified messaging across languages, stronger brand reputation, and deeper engagement with multilingual audiences **Content:** 17 min read #### In This Blog Post **If your language access strategy hasn’t changed in the last few years, your team may struggle to keep up in 2026.** When language access is handled thoughtfully and consistently, organizations see tangible benefits across their operations. Partnering with a professional language services provider like LSA supports: ### Improved satisfaction and trust ### Unified messaging across languages ### Reduced miscommunication-related risks ### Stronger brand reputation ### Shortened appointment and interaction times ### Deeper engagement with multilingual audiences ### Ethical, compliant communication practices From patients and customers to sports fans and community members, professional interpretation and translation solutions provide an experience that strengthens connection, confidence, and belonging. Because language access now touches so many core outcomes, it can no longer be treated as a standalone service. > In 2026, effectiveness depends not just on interpreters or translations, but on how those services fit into daily workflows, technology systems, and compliance requirements. Drawing on LSA’s latest innovations and decades of experience, here are nine ways organizations can better engage with multilingual communities, and how LSA can help. ## 1. Improve Communication and Reduce Risk by Choosing the Right Interpreting Mode Not every interaction needs the same interpreting setup. A routine customer service call may work well over the phone, while a legal proceeding or medical appointment often requires video or in-person interpreting to capture visual cues, tone, and context. Choosing the right interpreting mode helps organizations communicate more clearly and reduces risk in every situation. LSA offers a full spectrum of interpreting services including [Over the Phone (OPI)](https://lsa.inc/services/over-the-phone-interpretation/), [Video Remote Interpretation (VRI)](https://lsa.inc/services/video-interpretation/), scheduled phone or video sessions, [AI Interpretation](https://lsa.inc/lsa-ai-interpretation/), [onsite interpreters](https://lsa.inc/services/onsite-interpretation/) for in-person meetings, and more. With coverage in 300 languages, including rare dialects and American Sign Language (ASL), this flexibility means you always have access to competent professionals when and where you need them most. By giving teams the ability to choose the correct modality for each interaction, organizations can better provide clear, accurate communication for any situation. ## 2. Combine AI and Human Interpreters to Meet Demand Without Compromising Quality Demand for language access is growing faster than many organizations can staff for with human interpreters alone. At the same time, not every interaction carries the same level of risk or complexity, and AI cannot fully replace the judgment and cultural understanding human interpreters provide. Companies that fail to recognize this will find themselves at a disadvantage. That’s why **the future of language access lies in the collaboration between humans and AI.** By combining AI interpretation with human interpreters, organizations can meet high-volume, lower-risk needs quickly while reserving human expertise for conversations that require nuance, judgment, and cultural understanding — without compromising overall quality. At LSA, we have crafted our solutions to harness the strengths of both. Our [**AI interpretation technology**](https://lsa.inc/ai/) delivers rapid, scalable, and convenient services, while our skilled interpreters provide high-quality cultural insight and ethical integrity. With our approach: ### **AI interpretation caters to urgent, low-risk requirements.** ### **Human interpreters support complex or high-stakes conversations.** This hybrid model improves efficiency, standards of care, service, and trust across industries. ## 3. Remove Friction by Building Language Access into Daily Workflows In fast-paced environments, staff don’t have time to search for language services or switch between systems. If requesting an interpreter takes too many steps, language access becomes an obstacle instead of support. By building interpretation and translation directly into the workflows teams already use, your organization can remove friction and make multilingual communication easier to deliver consistently. Some examples of this include: ### **Integrating interpreters within electronic health record (EHR) systems such as Epic** LSA integrates interpreters directly into EHR systems, like Epic, through secure API connections. **[LSA can also be found in the Epic Toolbox](https://lsa.inc/language-services-associates-now-available-in-epic-toolbox/)** (not just the Epic Showroom), meeting Epic’s recommended standards for secure, reliable access to professional interpreters in hundreds of languages. This allows hospitals and health systems to request interpreters directly from their patient records system. ### **Incorporating language preference options into customer or patient profiles** ### **Automating notifications and reminders in multiple languages** Other workflow-enhancing tools, like LSA Reverse Call Flow, Smart Check, and our Call Back feature, customize how calls and interpretation requests are routed to minimize wait time and improve efficiency. When language access is built into daily workflows, staff are more inclined to use it, leading to a consistent and equitable experience for clients. ## 4. Extend Reach and Engagement by Making Video and Audio Content Multilingual Video now plays a central role in how organizations communicate with their audiences. Multilingual audiences expect access to it as well, but language barriers can limit their engagement. Solutions like LSA’s **[AI Video Dubbing](https://lsa.inc/ai-video-dubbing/)** make it easier to create accessible content on a large scale. Organizations can use multilingual video for: ### **Patient or customer education** ### **Training and onboarding** ### **Public-facing communications** ### **Social media and short-form content** For decades, subtitles and voiceovers have been the go-to methods for making video content accessible to multilingual audiences. Nevertheless, they have their drawbacks. Subtitles split the viewer’s focus between reading text and watching the video. Voiceovers can sound inauthentic and lack the speaker’s original emotional nuances. Conventional dubbing can be costly and labor-intensive, necessitating detailed manual synchronization. [LSA’s AI Video Translation & Dubbing](https://lsa.inc/ai-video-dubbing/) uses cutting-edge AI technology to clone the speaker’s voice, sync lip movements, and deliver an authentic viewing experience in the target language. ## 5. Translate High-Volume Content Faster and More Cost-Effectively with LSA AI Machine Translation+ Many organizations produce large volumes of content that need to be translated quickly: websites, forms, educational materials, marketing content, etc. Translating these materials manually can be costly and time consuming. But for low-risk content that has little legal bearing or specialized terminology, **[LSA AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/)** combines advanced AI translation with human editing for accuracy and consistency. It’s ideal for: ### Websites ### Knowledge bases ### User instructions ### Educational materials ### Internal documentation Combining machine translation with human review offers a faster, more cost-effective way to translate high-volume content for multilingual audiences. ## 6. Prepare for Changing Community Needs by Supporting Rare and Less Common Languages As communities evolve, language needs extend beyond the most commonly spoken languages. Popular languages are often served, but rare dialects and under-represented languages can sometimes be harder to accommodate. Supporting a broader range of languages helps organizations meet changing community needs and provide more equitable access for everyone they serve. LSA’s expanded coverage in over 300 languages, including rare dialects, makes it so that organizations can offer better service to all clients, patients, or customers, not just those speaking common languages. [ Get a Free Consultation ](https://lsa.inc/contact-sales/) This enables organizations to uphold equity and inclusion, **ensuring no one is left behind due to language barriers.** ## 7. Safeguard Data and Maintain Compliance with Secure Language Services Language services often involve sensitive personal, medical, or educational information. With the rapid rise of AI language tools, protecting that information has become a top priority. Without proper safeguards, interpretation and translation can introduce privacy and compliance risks. Organizations should evaluate: ### Whether their AI interpretation and translation tools are secure ### How data is stored, anonymized, or deleted ### Compliance with HIPAA, FERPA, and industry standards ### Whether their language provider uses SOC 2–compliant systems LSA supports industry standards through secure systems, SOC-2 compliance, and rigorous interpreter and translation protocols that align with regulations such as HIPAA, FERPA, and other data-privacy requirements. This keeps multilingual services secure, ethical, and compliant — whether delivered through interpreting, translation, or website localization. Strong governance builds trust and reduces risk. ## 8. Increase Adoption and Effectiveness Through Language Access Training Successful multilingual engagement depends on high-quality interpreters and translation tools. But if you don’t have staff who understand when, how, and why to use them, then they don’t provide much of anything at all. Organizations see higher adoption and better outcomes when staff are trained in the effective use of interpreters, language tools, when to use each modality, and clear communication practices. > LSA supports these efforts with consultation, training, and ongoing support, which are especially useful for sectors like healthcare, education, legal, and public service. ## 9. Use Data and Analytics to Optimize Language Access Programs In 2026, leading organizations will use data to refine their language access strategies. Language access works best when it’s guided by data rather than guesswork. Without visibility into demand, usage, and performance, organizations risk long wait times, unnecessary costs, or using the wrong modalities. Using data and analytics helps teams optimize language access programs by aligning resources with real needs and improving outcomes over time. > LSA’s Client Portal provides visibility into interpretation and translation requests, usage patterns across languages and modalities, turnaround times, and important KPIs. Metrics to evaluate include: ### Language demand trends ### Interpreter utilization ### Cost efficiency across modalities ### Translation turnaround times ### User satisfaction and outcomes This allows organizations to make informed decisions like when to use Machine Translation+ vs. human translation, which languages need more support, and where language demand is rising so resources are allocated where they matter most. ## Is Your Language Access Program Ready for 2026? Use this quick self-assessment to evaluate whether your current approach is keeping pace with changing expectations: ### Do we choose interpreting modes intentionally based on the situation, risk level, and communication needs? ### Do we use AI and human interpreters together in a way that balances speed, scale, and quality? ### Is language access integrated into the systems and workflows staff use every day? ### Are our video and audio communications accessible to multilingual audiences, not just our written materials? ### Do we have a scalable approach for translating high-volume, low-risk content efficiently? ### Can we support rare and emerging languages as our communities continue to evolve? ### Are our language services secure and compliant with relevant privacy and data protection requirements? ### Do staff understand when and how to use language access tools and services effectively? ### Are we using data and analytics to monitor demand, performance, and outcomes across languages and modalities? ## Your Next Steps for Strengthening Language Access Strong multilingual engagement in 2026 means embracing a comprehensive language services strategy and building accessibility, compliance, and inclusion into your organization’s core operations. At LSA, we offer a full suite of scalable solutions designed to meet every language need with accuracy and consistency. We support organizations across the full lifecycle of language access — from interpreting and translation to technology, compliance, and program optimization. With over three decades of experience, we are committed to helping organizations navigate the complexities of language access thoughtfully and efficiently. If you’re ready to build or enhance a language access program that serves all communities and celebrates every voice, LSA is here to help. > Ready to strengthen your language access program? Connect with LSA to discuss practical next steps for your organization. > Prefer to start with a self-assessment? Download our Language Access Checklist to see where you stand. **Categories:** Blog **Tags:** increase in multilingual engagement, language access strategy, language services --- ### [LSA’s 2025: A Year of Growth, Innovation, & Expanded Language Access](https://lsa.inc/lsas-2025-a-year-of-growth-innovation-expanded-language-access/) **Published:** December 29, 2025 **Author:** Ximena Garcia **Excerpt:** 2025 has been a year full of milestones for Language Services Associates (LSA). Across interpretation, translation, AI, technology enhancements, and strategic partnerships, we've continued advancing our mission: to make language access faster, more accurate, more reliable, and more inclusive for organizations and the people they serve. **Content:** 9 min read #### In This Blog Post **2025 has been a year full of milestones for Language Services Associates (LSA)**. Across interpretation, translation, AI, technology enhancements, and strategic partnerships, we’ve continued advancing our mission: to make language access faster, more accurate, more reliable, and more inclusive for organizations and the people they serve. Those advancements weren’t just milestones, they delivered tangible results for our clients: ### Improved satisfaction and trust ### Unified messaging across languages ### Reduced miscommunication-related risks ### Stronger brand reputation ### Shortened appointment and interaction times ### Deeper engagement with multilingual audiences ### Ethical, compliant communication practices ## Expanding Language Reach Across the Globe This year, we significantly broadened our language capabilities. These expansions support organizations in serving more communities, reducing communication barriers, and delivering inclusive interactions across industries, from healthcare to hospitality. Languages 0 Over the phone, onsite, and scheduled video interpretation now support **300 languages**. Languages 0 + On-demand video remote interpretation is available in **50+ languages**. ### Increased coverage for rare and in-demand dialects We have increased coverage for **rare and in-demand dialects** across all modalities ## Smarter Tools & Improved User Experience - [ **AI Video Translation & Dubbing** ](https://lsa.inc/lsa-ai-interpretation/) Translate and dub videos into **70+** **languages** while preserving speaker voice, tone, and emotion — perfect for training, marketing, and educational content. - [ **AI Machine Translation+** ](https://lsa.inc/lsa-ai-interpretation/) Fast, cost-effective document translation powered by AI with professional human review for accuracy. - [ **AI Interpretation** ](https://lsa.inc/lsa-ai-interpretation/) Delivered through our strategic alliance with Lingolet, this real-time interpretation smoothly transitions between AI and human interpreters without interrupting workflows. These innovations help organizations save time, reduce costs, and scale language support globally. ## Reliability You Can Count On Uptime 0 % Language access matters most in crucial moments, and reliability is essential. In 2025, LSA maintained 99.9% uptime, **making sure your language services were available when you needed them** most with minimal technical disruptions. ## Smarter Tools & Improved User Experience - [ **Updates You Asked For** ](https://lsa.inc/top-workplaces-2025/) LSA Client Portal updates allow users to **schedule video interpretation**, not just audio or onsite support. - [ **An Upgraded Experience** ](https://lsa.inc/top-workplaces-2025/) The **LSA App** now features a **multitasking feature**, allowing clients to remain connected to interpreters while receiving notifications or navigating away from the app. ![](https://lsa.inc/wp-content/uploads/2025/12/Multitasking-feature-LSA-App.gif "Multitasking feature LSA App - Language Services Associates - Language Services Associates") ![](https://lsa.inc/wp-content/uploads/2025/12/Multitasking-feature-LSA-App_1-1.gif "Multitasking feature LSA App_1-1 - Language Services Associates - Language Services Associates") - [ **Workflow-enhancing tools** ](https://lsa.inc/top-workplaces-2025/) Enhanced interpretation call services, such as **Reverse Call Flow and Call Back**, streamline interactions and reduce wait times. [**LSA’s Reverse Call Flow**](https://lsa.inc/services/reverse-call-flow/) This service **allows limited-English proficient (LEP) patients or customers to connect with an interpreter before they reach your staff.** When the non-English speaker calls in, they can select their language, and the call is routed directly to the correct interpreter. The interpreter then reaches out to your staff member, ready to begin the conversation. Save time, reduce costs, and give callers a more welcoming experience with our [Reverse Call Flow](https://lsa.inc/services/reverse-call-flow/) add-on. **Scheduled Over the Phone Interpretation** While on-demand OPI can be a lifesaver, especially in an emergency, LSA also offers the option to schedule calls. For rarer languages or specific appointment times, scheduling a call with an interpreter can **eliminate wait times and uncertainty** about obtaining an interpreter for a language of lesser diffusion and provide a better patient or customer experience. **LSA’s Call Back Feature** Now, if an interpreter isn’t available when you call, you don’t have to wait on hold. Simply leave your information with a coordinator, and we’ll call you back as soon as we’ve connected with an interpreter. Less waiting. **Less hassle. More support — when you need it.** ## Recognition & Strategic Partnerships This year brought significant validation of our work and culture: - [ LSA received the **2025 USA Today, Philadelphia Inquirer, and several Culture Excellence Top Workplaces Awards**, highlighting our people-first culture and collaborative environment. ](https://lsa.inc/top-workplaces-2025/) - New partnerships — such as our work with the Tampa Bay Sun and continued support for the Philadelphia Union — brought multilingual fans closer to already beloved teams. [ ](https://lsa.inc/wp-content/uploads/2025/12/Philadelphia-Union_2025_2.png) [ ](https://lsa.inc/wp-content/uploads/2025/12/Philadelphia-Union_2025_1.png) [ ](https://lsa.inc/wp-content/uploads/2025/08/tampa-bay-sun-game.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/12/Tampa-Bay_ASL_Language-Services-Associates.png) - [ We earned a designation in the **Epic Toolbox**, which means we not only integrate our language services directly into healthcare workflows, but also that our technology and compliance meet Epic’s recommended standards for fast, reliable access to professional interpreters in hundreds of languages. ](https://lsa.inc/top-workplaces-2025/) [ ![](https://lsa.inc/wp-content/uploads/2025/12/Epic_LSA-1024x114.png "Epic_LSA - Language Services Associates - Language Services Associates") ](https://lsa.inc/language-services-associates-now-available-in-epic-toolbox/) ## More Industries Covered LSA’s services now reach more sectors than ever, including: - [ Casinos, Travel & Hospitality ](https://lsa.inc/rolling-the-dice-on-interpretation-thats-a-bad-bet/) - [ Palliative Care ](https://lsa.inc/the-vital-role-of-language-services-in-palliative-care-an-essential-guide-for-healthcare-professionals/) - [ Global Events & Conferences ](https://lsa.inc/how-to-maximize-your-global-event-with-language-services/) - [ Insurance ](https://lsa.inc/why-leading-insurance-providers-partner-with-lsa-for-language-access-solutions/) - [ Finance ](https://lsa.inc/industries/finance-banking/) - [ Public Sector & Education ](http://Public%20Sector%20&%20Education) > And we're not stopping here. If you don't see your industry listed, let’s talk — our solutions are as diverse as your clients. ## Looking Ahead: More Languages, Technology, and Access 2025 has been a year of momentum. Through expanded services, innovative technologies, cultural recognition, and strategic growth, **LSA continues to redefine language access for organizations and the communities they serve.** Thank you to our clients, interpreters, partners, and team members for being part of this meaningful journey! Together, we’re making every voice heard, no matter what language they speak. > Expand your impact — connect with the world in every language. Get in touch today. **Categories:** Blog **Tags:** AI Language Services, interpretation, translation --- ### [AI-Powered Interpretation Services to Cut Costs and Improve Language Access](https://lsa.inc/ai-powered-interpretation-services-to-cut-costs-and-improve-language-access/) **Published:** July 28, 2025 **Author:** Ximena Garcia **Content:** 10 min read ## A Tech-Forward Approach to Fast, Scalable, and Cost-Effective Language Support — Powered by LSA The future of interpretation is evolving rapidly, and the demand for quick and affordable solutions has never been higher. **[Language Services Associates (LSA)](https://lsa.inc/)** is leading the way with a fresh approach that emphasizes collaboration between advanced technology and expert human interpreters. Whether you’re a hospital navigating emergency room intakes, a public agency managing walk-in services, or a financial institution assisting non-English speaking clients, the ability to communicate instantly — without added cost or delay — is critical. This is where **[LSA’s AI Interpretation](https://lsa.inc/lsa-ai-interpretation/)** comes in. LSA’s mission is not to replace human expertise, but to enhance it, providing tools that empower interpreters while also serving its clients’ needs. As LSA CEO, Scott Cooper acknowledges, “It’s not whether AI is coming — it’s about how much of it the client is comfortable with and how it fits into their workflow.” At **LSA**, we’re redefining what language access looks like. Our AI-powered interpretation solution allows organizations to save valuable time, reduce costs, and increase accessibility without compromising the quality of care, service, or compliance. ## What Is AI Interpretation? AI Interpretation uses advanced speech recognition, natural language processing, and real-time translation to deliver instant multilingual support without the need for a human interpreter. It’s available 24/7, scalable across locations, and ready in seconds — perfect for high-volume or low-complexity interactions. Acknowledging the current technological shift in the language industry, **[LSA chooses to collaborate with Lingolet](https://lingolet.ai/)** — a Silicon Valley-based platform at the forefront of AI-driven interpretation tools. This partnership is not merely a technical integration; it’s a cultural alignment. As LSA COO, Pablo Tercero puts it, “Chemistry matters.” This integrated approach allows LSA to deliver solutions tailored to its clients’ unique needs, ensuring that technology complements their existing workflows. And thanks to this alliance, LSA’s clients can **effortlessly transition between AI and human interpretation** when the situation calls for it — allowing for continuity, accuracy, and flexibility at every step. ## AI Interpretation in Action Through LSA’s alliance with Lingolet, this cutting-edge AI-powered service has allowed the Philadelphia Union instant communication between multilingual players and coaching staff in up to 150 languages both on and off the field. By implementing a real-time solution that utilizes QR codes and AI-powered communication tools, LSA and Lingolet enabled multilingual players to connect with their coaches effectively. This marks one of the first times such technology has been implemented in professional soccer, setting a new standard in sports communication. This service is not limited to the sports arena. LSA and Lingolet are actively reshaping language accessibility across healthcare, education, and enterprise environments. By leveraging task-based AI routing alongside interpreter escalation, this solution allows for quicker, smarter, and more cost-effective access to vital language services. ## Benefits of AI Interpretation Save Time AI Interpretation eliminates wait times and connects users with on-demand language support in just seconds. It’s ideal for: - Intake and triage - Front desk and reception - Quick-service scenarios - Repetitive or standardized interactions When time is of the essence, AI reduces friction, increases speed, and helps you move forward faster. Cut Costs Traditional interpretation, especially in rarer languages or urgent settings, can be expensive. With AI, you can: - Reduce per-minute interpreting costs - Lower spend on low-risk, repetitive conversations - Free up human interpreters for more complex or sensitive situations AI interpretation delivers **a smart, cost-effective alternative** for organizations with high usage or budget constraints. Improve Language Access AI enables support in hundreds of languages with continuous improvement through machine learning. Combined with LSA’s human interpretation services (available in 250+ languages), it creates **an inclusive, comprehensive solution** for communication with diverse communities. - Offer support in multiple languages — even during peak hours - Serve rural or low-access regions - Extend coverage after hours or across global time zones ## LSA’s Hybrid Advantage: AI + Human Support At LSA, we believe technology should enhance, not replace, human expertise — It should be thoughtfully designed to complement the work of human interpreters. That’s why our AI Interpretation solution includes: ### The Best of Both Worlds Easy escalation to a live interpreter when needed ### Secure & Compliant Full data security and HIPAA-compliant infrastructure ### Scalable & Customizable Customizable options tailored to the needs of every client and industry Our clients can **choose the right modality for every situation**, maximizing both efficiency and care quality. While many companies chase the next flashy demo, LSA’s focus remains on functionality and addressing real client challenges. This disciplined approach ensures that we have a clear roadmap extending well beyond 2025, maintaining distinct boundaries between automation, compliance, and human contributions. The success lies in the symbiotic relationship between LSA and Lingolet, where each party operates within its strengths while moving toward our shared goals. ## Who Should Use AI Interpretation? AI Interpretation is especially effective for: ## Healthcare ✅ Healthcare providers handling basic instructions, follow-ups, booking appointments, or admin tasks. ## Insurance ✅ Insurance companies processing claims or explaining forms. ## Government ✅ Government agencies supporting walk-ins or call centers. ## Customer Service ✅ Customer service and tech support desks. ## Hospitality & Transportation Hubs ✅ Hospitality check-ins and transportation hubs. ## Sports ✅ Sports teams with multilingual players and/or coaches. If you’re in these industries and you’re dealing with high volumes, quick turnarounds, or predictable conversations, AI can lighten the load and cut the cost. - Healthcare - Insurance - Government - Customer Service and Tech Support - Hospitality and Transportation Hubs - Sports - Conferences & Events ## Future-Ready Language Access Starts Here AI Interpretation is more than a tech trend, it’s a game-changer for organizations that want to **do more with less** while maintaining quality service. And with LSA’s flexible, secure, and human-centered approach, you’re not just adopting AI, you’re transforming communication. Language access shouldn’t be complicated, expensive, or delayed. With LSA’s AI Interpretation solutions, you get speed, savings, and scalability — without losing the human touch. Join the many healthcare providers, government agencies, sports teams, and global brands already benefiting from the **next generation of interpretation services**. **Let’s build the future of language access together.** Visit [**www.lsa.inc** ](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lsa.inc%2F&data=05%7C02%7Cjay.honstetter%40lsa.inc%7Cb0e4530fc5e24d8f78fe08dda43fe95a%7Cfecc81d201044af8a390c160c5ef2cdc%7C0%7C0%7C638847316896939013%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=NJPsH9PU1rNbHPKjb8fMzvige%2FD0KiR7gqNqLQ4DPYw%3D&reserved=0)or contact us at [**sales@lsa.inc**](mailto:sales@lsa.inc) to learn more. **Categories:** Blog **Tags:** AI Interpretation, AI Translation --- ### [Would You Let a Friend Perform Surgery or Represent You in Court? Then Why Would You Trust Them to Interpret?](https://lsa.inc/would-you-let-a-friend-perform-surgery-or-represent-you-in-court-then-why-would-you-trust-them-to-interpret/) **Published:** August 5, 2025 **Author:** Ximena Garcia **Content:** 9 min read #### In This Blog Post ## Why Untrained Bilingual Friends, Family, or Coworkers Should Never Replace Professional Interpreters When you’re juggling tight budgets, limited staff, and urgent needs, turning to a bilingual friend, family member, or coworker to interpret can feel like a practical—and convenient—solution. After all, they’re available and usually eager to help. But good intentions aren’t enough. Using untrained, untested interpreters is a risky shortcut that can lead to serious misunderstandings, privacy breaches, lost revenue, and the potential for legal liability. ![professional interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Saved-500-but-skipping-professional-interpretation-1-radkph36tzng26rsfjfhd4i0dvoiyg0r19aqcx3vhm.png "professional interpretation") Interpreting isn’t just about speaking two languages. **Without the right training, even well-meaning helpers can leave out important details, say the wrong thing, or cross lines they don’t realize are there.** And it happens more often than you might think, especially in organizations that don’t have a clear plan for language access. With more than 67 million people in the U.S. speaking a language other than English at home, these challenges aren’t going away. Whether you’re supporting patients, customers, students, or coworkers, clear communication is too important to leave to chance. **Professional interpreters know how to handle sensitive conversations in an accurate and respectful way**, so that everyone walks away on the same page. So how do you protect your organization—and the people you serve—from the risks of “good enough” language help? This article will walk you through what’s at stake, where the dangers show up, and how **[Language Services Associates](https://lsa.inc/)** (LSA) can help you build a safer, more effective language access strategy. ## The Hidden Risks of Relying on Unqualified Language Support One well-known healthcare case illustrates the danger clearly: A nine-year-old Vietnamese child was taken to a hospital for flu-like symptoms. Her parents spoke no English, and the staff relied on her 16-year-old brother to interpret. After miscommunication about medication instructions, the girl had a fatal reaction and died. The hospital later paid $200,000 in damages. > This tragic event was preventable and happened only because the proper language support wasn’t used. Outside of healthcare, similar risks apply. Misunderstood contracts, incorrectly completed government forms, or mismanaged customer service interactions can all result in lost business, legal exposure, and damaged reputations. ## What Professional Interpreters Are Trained to Do (And Why It Matters) Professional interpreters are trained to go beyond simply relaying information. **They understand context, tone, body language, and cultural nuance.** They serve as impartial communicators, trained to deliver even the most sensitive messages with professionalism and accuracy. In contrast, family members or untrained bilingual staff may inadvertently edit, soften, or omit critical information due to emotional involvement, discomfort, or lack of vocabulary. In a field like **healthcare**, this could mean failing to ask necessary medical questions that may be too intimate or embarrassing for a family member or friend to ask. In **legal or financial** settings, it could result in misunderstood rights, risks, or obligations. In customer service, it could mean a lost client due to a poor experience. Additionally, professional interpreters are fluent in the protocols and ethics required for sensitive interactions — whether that means understanding HIPAA protocols in a hospital, confidentiality in a courtroom, or customer privacy in finance. They’re also trained to remain neutral and objective — something that can be nearly impossible for someone personally connected to the situation. This professionalism also leads to better interactions, faster resolution times, smoother transactions, and even improved revenue for your organization. ## When “Good Enough” Isn’t Good Enough: The Problem with Unvetted Bilingual Staff A bilingual coworker who claims to know enough to get by is not the same as a trained interpreter. While dual-role employees may help in basic interactions, you’ll need to assess their language ability and interpreting skills before allowing them to communicate in high-risk situations. LSA offers **[Language Assessments & Testing](https://lsa.inc/services/language-assessment/)** to confirm your bilingual staff meet industry standards. This secures compliance, reduces liability, and protects your brand and the people you serve. It will also strengthen customer confidence, reduce costly errors, and support retention. ## How LSA Can Help: Scalable Language Access Solutions for Every Industry When there’s no clear system for language access, teams do what they can in the moment. That often means relying on bilingual coworkers or family members — not because it’s ideal, but because it seems faster, easier, or like the only option. **LSA helps you replace that uncertainty with a reliable, ready-to-go solution.** We give your organization immediate access to thousands of rigorously **vetted interpreters across nearly 300 languages.** Whether you need Over the Phone, Video Remote, or Onsite support, our interpreters are trained in industry-specific terminology and ethical standards, delivering expert services when and where you need them. LSA’s customizable solutions are scalable and secure, meeting the demands of sectors like: Healthcare HIPAA-compliant interpretation across specialties Legal Accurate, confidential communication for sensitive matters Customer Support & Retail Multilingual assistance to drive loyalty and revenue Hospitality & Gaming Seamless guest experiences for global clientele Education & Public Services Equitable access for students and families ## What’s Next LSA isn’t just a language service provider — we’re your partner in removing barriers, improving outcomes, and strengthening your connection to the people you serve. For our clients, compliance is just the baseline. They’re also discovering new pathways to revenue by creating inclusive, accessible, and reliable experiences for every audience. **Let’s get your organization speaking all the right languages.** Contact us today at **[(800) 305-9673](tel:8003058973)** ext. 55305 or visit **[www.lsa.inc](https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lsa.inc%2F&data=05%7C02%7Cjay.honstetter%40lsa.inc%7Cb652cff11e3c4b072e2508ddb4b675be%7Cfecc81d201044af8a390c160c5ef2cdc%7C0%7C0%7C638865417983418746%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=PdtpBfySNsRYTPLv1Mlsm9b9OoXcsQAHld%2FZYrcjLck%3D&reserved=0)** to learn more. **Categories:** Blog **Tags:** interpretation --- ### [How LSA Is Redefining Language Access in 2025 (So Far!)](https://lsa.inc/how-lsa-is-redefining-language-access-in-2025-so-far/) **Published:** August 19, 2025 **Author:** Ximena Garcia **Content:** 11 min read #### In This Blog Post ## LSA’s 2025 Innovations to Enhance Language Services and Accessibility In 2025, [Language Services Associates](https://lsa.inc/) (LSA) has made some big changes to help organizations **serve more languages, reduce delays, and launch AI-powered solutions that save time, lower costs, and expand reach.** Our goal is, as always, to help you deliver **accurate, timely communication in every interaction —** combining skilled interpreters with advanced proprietary technology so you can serve more people, meet compliance requirements, and protect your reputation. Here’s a breakdown of how our updates are making it easier to do that. ## Expanded Language Coverage We now offer over the phone, onsite, and scheduled video interpretation in over 250 languages, on-demand video remote interpretation in more than 50 languages, and we’ve increased coverage for rare and in-demand dialects across all modalities. > Ready to expand your multilingual capabilities? Contact LSA to add the languages your communities really need. ## 99.9% Uptime Have you ever found yourself in a crucial meeting or urgent scenario where language services let you down at the most inconvenient time? With our 99.9% uptime guarantee, you can rest easy knowing that dropped calls, unresponsive interpreters, and technical issues won’t disrupt your communications. > Don't leave interpretation to chance. Let us help build your fail-safe language access plan. ## New AI-Powered Language Solutions Ready to modernize your language strategy with LSA’s sophisticated AI solutions? Schedule a call with our team today. [ ](https://lsa.inc/ai-video-dubbing/) **AI Video Translation & Dubbing** A revolutionary technology that dubs and translates videos into **over 70 languages** — while maintaining the original speaker’s voice, tone, and expressions. Perfect for training videos, educational content, advertisements, patient instructions, team interviews, marketing videos, and corporate communications delivered as if you fluently speak your target language. [ TRANSLATE YOUR VIDEOS INTO 70+ LANGUAGES ](https://lsa.inc/ai-video-dubbing/) [ ](https://lsa.inc/services/ai-machine-translation-post-editing/) **AI Machine Translation+** Delivering faster, more affordable translations than standard human-driven methods, AI translates the content using your linguistic resources, and a professional reviews it for accuracy. [ TRANSLATE YOUR DOCUMENTS ](https://lsa.inc/services/ai-machine-translation-post-editing/) [ ](https://lsa.inc/services/ai-machine-translation-post-editing/) **AI Interpretation** Through [our alliance with Lingolet,](https://lsa.inc/language-services-associates-and-lingolet-announce-strategic-alliance-to-revolutionize-language-services/) we offer AI Interpretation services that allow our customers to transition effortlessly between AI and human interpretation services without disruption to call flows or reporting platforms. With real-time, multilingual interpretation capabilities, our AI integration ensures continuous support. [ TRY INSTANT INTERPRETATION TODAY ](https://lsa.inc/services/ai-machine-translation-post-editing/) ## Updates to the LSA App and LSA Client Portal LSA is committed to offering the best customer experience possible by providing our customers with different options for requesting services: - Customers can now schedule video interpretation services through the LSA Client Portal in addition to audio and onsite interpretation services. - The LSA App now offers a picture-in-picture feature for video calls, so you can toggle multiple screens on your device without losing sight of your call. ## Over the Phone Interpretation Add-Ons **LSA’s Reverse Call Flow** When a non-English-speaking patient or customer calls and can’t tell you which language they speak, your staff has to figure it out, wait on hold, and go through interpreter introductions before the call can even begin. The result is unnecessary time spent and frustration for both your caller and your staff. LSA’s coordinators are highly trained to assess a caller’s language using proven techniques. But our Reverse Call Flow is a superior option. This service **allows limited-English proficient (LEP) patients or customers to connect with an interpreter before they reach your staff.** When the non-English speaker calls in, they can select their language, and the call is routed directly to the right interpreter. The interpreter then conferences in your staff member, ready to begin the conversation. > Save time, reduce costs, and give callers a more welcoming experience with our Reverse Call add-on. **Scheduled Over the Phone Interpretation** While on-demand OPI can be a lifesaver, especially in an emergency, LSA also offers the option to schedule calls. For rarer languages or specific appointment times, scheduling a call with an interpreter can **eliminate wait times and uncertainty** about obtaining an interpreter for a language of lesser diffusion and provide a better patient or customer experience. **LSA’s Call Back Feature** Now, if an interpreter isn’t available when you call, you don’t have to wait on hold. Simply leave your information with a coordinator, and we’ll call you back as soon as we’ve connected with an interpreter. Less waiting. **Less hassle. More support — when you need it.** ## Epic Toolbox Recognition and Audio Solutions **LSA earned its designation in the [Epic Toolbox](https://showroom.epic.com/stage?id=35&t=31&q=LSA)**, underscoring our commitment to delivering reliable language access services for healthcare systems worldwide. We’ve also introduced audio-only interpretation for clients who prefer it alongside our video services. [ ![](https://lsa.inc/wp-content/uploads/2025/08/LSA-Epic-Toolbox-c-1024x161.png "LSA-Epic Toolbox-c - Language Services Associates - Language Services Associates") ](https://lsa.inc/language-services-associates-now-available-in-epic-toolbox/) ## New Partnership with Tampa Bay Sun We have partnered with the Tampa Bay Sun as their official interpretation and translation provider! From ASL interpretation to translating important stadium signs and assisting with multilingual customer service, we’re helping their fans fully understand rules, payments, and more. LSA is also the official interpretation and translation provider for the Philadelphia Union. Learn more about how we support sports, entertainment, and live venues with inclusive communication. [ ](https://lsa.inc/wp-content/uploads/2025/08/tampa-bay-sun-announcement.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/08/tampa-bay-sun-game.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/08/tampa-bay-sun-celebration.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/08/tampa-bay-sun-game1.jpg) ## Top Workplaces Awards Our team loves what they do — and that translates into better service for you. These awards prove it. **Three-Time Winner: Philadelphia Inquirer Top Workplace Award!** For the third year in a row, we’ve been recognized by the Philadelphia Inquirer as a Top Workplace! This award reflects our commitment to excellence, teamwork, and outstanding service. **LSA Awarded 2025 USA Today Top Workplaces Award** We were named a 2025 USA Today Top Workplace again. This marks the second time we’ve received this prestigious recognition, demonstrating our people-centered culture, team-focused environment, and employee-driven mindset. Partner with a language services provider that values excellence, culture, and innovation. ## Serving More Industries Than Ever In 2025, we’ve expanded our services to meet the needs of more sectors, helping organizations of all kinds connect clearly and confidently with the people they serve. **We now offer services for:** Casinos, Travel & Hospitality Guest experience interpretation + translated guides/menus. **[Learn more.](https://lsa.inc/rolling-the-dice-on-interpretation-thats-a-bad-bet/)** Palliative Care Language support for sensitive conversations and comprehensive 360° care. **[Learn more.](https://lsa.inc/the-vital-role-of-language-services-in-palliative-care-an-essential-guide-for-healthcare-professionals/)** Global Events & Conferences Multilingual support to bridge language gaps for global audiences. **[Learn more.](https://lsa.inc/how-to-maximize-your-global-event-with-language-services/)** Insurance Language access for policy clarity, claim accuracy, and stronger compliance. **[Learn more.](https://lsa.inc/7-steps-to-equitable-insurance-access-for-non-native-english-speakers/)** Finance SEC-compliant interpretation and document translation. **[Learn more.](https://lsa.inc/industries/finance-banking/)** Public Sector & Education Access for students, families, and community programs. **[Learn more.](https://lsa.inc/equity-in-education-access-language-services-for-k-12-schools_5-15/)** Don’t see your industry listed? **[Let’s talk](https://lsa.inc/contact-sales/)**—our solutions are as diverse as your clients. [ REACH OUT TO OUR TEAM ](https://lsa.inc/contact-sales/) ## Redefining Language Access for Lasting Impact At LSA, we’re not just providing interpretation and translation — **we’re redefining what language access looks like in 2025 and beyond.** Whether through AI innovation, 24/7 interpreter access, or our commitment to cultural fluency, we help ensure every voice is heard. Let’s reach more people, in more languages, together. **[Contact us today](https://lsa.inc/contact-sales/)** or visit **[www.lsa.inc](https://lsa.inc)**. **Categories:** Blog **Tags:** AI Language Solutions, interpretation, translation --- ### [Why Leading Insurance Providers Partner with LSA for Language Access Solutions](https://lsa.inc/why-leading-insurance-providers-partner-with-lsa-for-language-access-solutions/) **Published:** November 18, 2025 **Author:** Ximena Garcia **Excerpt:** For over three decades, LSA has partnered with leading insurance carriers, Third Party Administrators (TPAs), and agencies to deliver fast, secure, and professional interpretation and translation services. Assisting a new policyholder? Processing claims? Supporting a multilingual call center? LSA has a solution that fits. **Content:** 10 min read #### In This Blog Post ## Breaking Language Barriers for Clearer Communication and Greater Equity Understanding insurance is complicated, even for native speakers. When policyholders and agents don’t share the same language, even simple claims or coverage explanations can turn into confusion, delays, or missed opportunities. This is why effective communication and tailored services are crucial in the insurance sector, and why regulations demand transparent fine print. And while the law requires the same clarity for limited English proficient (LEP) policyholders as for native speakers, the barriers to effective communication become even more pronounced for customers who do not understand the language. This leads to missed opportunities for both the customer and insurance provider. Here is where Language Services Associates (LSA) plays a vital role. For over three decades, LSA has partnered with leading insurance carriers, Third Party Administrators (TPAs), and agencies to deliver fast, secure, and professional interpretation and translation services. Assisting a new policyholder? Processing claims? Supporting a multilingual call center? LSA has a solution that fits. [ Learn More ](https://lsa.inc/industries/insurance/) **[LSA’s insurance services](https://lsa.inc/industries/insurance/)** come with interpreters and translators with expertise in your field. Read on to learn more about the importance of language access in insurance and how LSA does it best. ## The Role of Language Access in Insurance More than **67 million people in the U.S. speak a language other than English at home.** Without professional language services, critical information about coverage, eligibility, and benefits can be lost in translation. Beyond compliance with laws like Title VI and Section 1557, effective language support helps insurers **reduce errors, improve member satisfaction, and create a culture of inclusion.** Policy translations, live interpretation during customer calls, onsite support for sensitive claims, AI interpretation for routine communication, and more, language services strengthen trust, help meet compliance standards, and allow you to provide comprehensive coverage for your diverse communities. ## Built for Compliance, Security, and Trust Insurance organizations handle sensitive personal data every day. That’s why LSA integrates strict security protocols, data encryption, and HIPAA- and CMS-compliant processes into every service. Our interpreters and translators are rigorously vetted and trained to uphold the highest confidentiality standards, ensuring that your clients’ information is always protected. Skills-based routing also guarantees that only interpreters with expertise in your insurance field are connected to your calls. ## How LSA Helps Insurers Communicate with Confidence LSA combines human expertise with advanced technology to deliver fast, accurate, and accessible communication at every step of the policyholder journey. Our services include: ### **Over the Phone Interpretation (OPI)** Immediate access to expert interpreters 24/7/365, to support your customer service, claims, and underwriting teams. ### **Video Remote Interpretation (VRI)** Confidential information is protected with advanced encryption both in transit and at rest. Our secure platforms are built for reliability, with 99.9% uptime that ensures interpretation and translation sessions remain both safe and accessible — whether delivered by phone, video, onsite, in writing, or through **[AI-powered services.](https://lsa.inc/ai-powered-interpretation-services-to-cut-costs-and-improve-language-access/)** ### **Onsite Interpretation** In-person language support for claims, assessments, and hearings. LSA provides expert onsite interpreters who understand the nuances of insurance communication and terminology. ### **American Sign Language (ASL)** Supporting Deaf and Hard of Hearing clients with certified interpreters available 24/7/365 onsite or via video. ### **Translation & Localization** Professional translation for claims documents, marketing materials, and policyholder communications. ### **AI-Powered Language Solutions** Harnessing the power of AI for speed and scalability, including AI Interpretation, AI Video Translation & Dubbing, and Machine Translation+. Every AI-powered solution is backed by human oversight, or the ability to transition to a human interpreter, to maintain quality and context. ## 7 Steps to Equitable Insurance Access and How LSA Brings Them to Life Offer non-native English speakers full access to your insurance services. LSA helps you build fairness and clarity into every conversation. We’ll work with you to effectively engage your diverse communities, beginning with the following steps: ### 1. Know Your Customers Recognize where clients most often need interpretation or translation. > LSA helps insurers analyze demographics and plan accordingly. ### 2. Map Key Touchpoints Recognize where clients most often need interpretation or translation. > Our services cover every access point — call centers, claims, onboarding, and in-person meetings. ### 3. Develop a Language Access Plan Create a formal plan to provide consistent support. > LSA offers consultation to design or enhance compliant language access programs. ### 4. Train Your Team Staff should understand how and when to engage an interpreter. > LSA provides training during onboarding and materials, including Desktop Reference Cards, “One-Moment-Please” signs, and other user-friendly resources. ### 5. Make Communication Visible Show clients you’re ready to support them in their preferred language. > Our translation and localization services help you build multilingual portals, materials, and signage. ### 6. Gather Feedback Monitor satisfaction and accessibility through client and interpreter feedback. > LSA integrates reporting tools and performance tracking into your workflow. ### 7. Measure and Improve For continuous improvement and a program aligned with your business goals, you need to regularly evaluate performance. > We provide transparent reporting, QA audits, regular check-ins, and KPI tracking to help you evolve over time. ![Arrow](https://lsa.inc/wp-content/uploads/elementor/thumbs/Arrow-relr9vee9syfvm6np201l66fmdh43yj505pkavnhoc.png "Arrow") For a more detailed guide, check out our blog post: **[7 Steps to Equitable Insurance Access for Non-Native English Speakers.](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flsa.inc%2F7-steps-to-equitable-insurance-access-for-non-native-english-speakers%2F%3Futm_source%3Dchatgpt.com&data=05%7C02%7Cjay.honstetter%40lsa.inc%7C3cfc69911eb245416edd08de0cf2657b%7Cfecc81d201044af8a390c160c5ef2cdc%7C0%7C0%7C638962432394832914%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=RZhZYddx%2Ff%2Bj2%2BMZWloRvK6FCQuTpDqbxbJXJDB8fU0%3D&reserved=0)** ## Why Leading Insurers Choose LSA ### 300 languages supported ### 7,000+ carefully vetted professional linguists ### Integrated technology and a proprietary client portal for easy scheduling and visibility ### AI efficiency + human expertise for faster, scalable service ### Over three decades of trusted experience serving the insurance, healthcare, and government sectors ## Bridge the Language Gap and Build Stronger Client Relationships At LSA, we help insurance providers communicate with confidence, compassion, and compliance, no matter what language your clients speak. ### Contact us today to learn how LSA can help you deliver better customer experiences with our interpretation and translation services **Categories:** Blog **Tags:** Insurance, language services --- ### [Interpreter Support Reimagined: The Role of LSA in Advancing Well-Being, Standards, and Technology](https://lsa.inc/interpreter-support-reimagined-the-role-of-lsa-in-advancing-well-being-standards-and-technology/) **Published:** November 12, 2025 **Author:** Ximena Garcia **Excerpt:** It’s no surprise, then, that interpreters need real support to maintain such a high level of performance. What is surprising, according to the CCHI Global Workforce Survey, the first-ever survey of practicing healthcare interpreters (conducted from January to March 2025), is that most interpreters in the industry aren’t getting it.  At Language Services Associates (LSA), we’re changing that narrative.  **Content:** 15 min read #### In This Blog Post Most people don’t realize how hard interpreting is, or how much focus, heart, and stamina it takes to do it well, day after day. But the majority of interpreters aren’t getting the support they need to maintain a high level of performance. Are yours? Interpreters aren’t just passing along messages. They’re **highly skilled professionals who’ve trained for years to master the skills required.** Even then, every session brings new challenges. And while innovative technologies simplify work in many fields, interpreting remains as intellectually and emotionally demanding as ever. It’s no surprise, then, that interpreters need real support to maintain such a high level of performance. What is surprising, according to the **CCHI Global Workforce Survey**, the first-ever survey of practicing healthcare interpreters (conducted from January to March 2025), is that most interpreters in the industry aren’t getting it. At Language Services Associates (LSA), we’re changing that narrative. ![Laura Schriver, LSA's Founder](https://lsa.inc/wp-content/uploads/2023/06/01_1.png) When Laura K.T. Schriver founded LSA, she set out to create the kind of community she wished she’d had as an interpreter herself. And for over three decades, we’ve been empowering interpreters with the tools, training, and care they need to thrive. Our approach blends **genuine empathy for people with strong quality standards and smart use of technology** to create better experiences for both interpreters and the clients they serve. Our goal is to build an environment where interpreters get the respect they deserve and the tools to embrace challenges and succeed in their careers. The benefits of this approach extend far beyond the interpreters themselves, resulting in better experiences for our customers and the people with limited English proficiency (LEP) who rely on them. This post takes a closer look at the challenges interpreters face and how LSA helps them be their best selves and do their best work. ## Prioritizing Interpreter Well-Being The CCHI survey revealed that **less than 10% of interpreters have access to debriefing or mental health counseling**, and more than a quarter aren’t permitted breaks after emotionally challenging sessions. With such a mentally and emotionally demanding job, that lack of recovery time takes a real toll. Burnout can come from vicarious trauma and compassion fatigue, and interpreters need support in managing this. At LSA, we recognize that interpreters face cognitive and emotional demands that few others experience. That’s why we’ve built multiple avenues of support: ### Interpreters can request peer discussions from LSA Interpreting Experts for personalized coaching and feedback ### LSA understands interpreters need to request breaks to avoid burnout and process the realities of high-stress calls. The bottom line? You can’t pour from an empty cup. That’s why we give our interpreters the space and resources they need to provide clear and compassionate communication, even (or especially) when the stakes are high. ## Raising the Bar for Quality and Professional Standards Providing empathetic support does not mean lowering standards. In fact, when your job is this important, support and accountability go hand in hand. Yet the same survey found that: ### **26% of organizations** don’t require qualification testing, and more than half of interpreters don’t receive regular performance evaluations. ### Even among those who do, **only 37% said** their evaluations were tied to professional standards. At LSA, quality assurance is integral to what we do. Every interpreter in our network undergoes qualification testing before joining. On average, only one in 40 interpreter applicants meets LSA’s strict quality standards during the vetting process. After they’re signed on, we maintain a meticulous system of ongoing evaluations, incorporating client feedback, call monitoring, and compliance checks so that interpreters consistently meet or exceed industry benchmarks. That commitment is what keeps our clients confident in every interpretation we deliver. ## Empowering Interpreters Through Technology and Resources Technology is changing how the language services industry works. Yet too many interpreters still don’t have access to the digital tools and terminology resources they need to benefit from these changes. The CCHI survey shows that **only 12–13% of interpreters** receive such support, and **18% of freelancers receive none at all.** LSA provides our interpreters with an integrated system of resources. ### **Interpreter Resource Library** To support ongoing professional development, LSA offers interpreters access to a comprehensive **online library of reference materials.** This includes general and client-specific documentation, so that interpreters are prepared for the nuances of each engagement. These include: - Glossaries with terms in both English and various foreign languages, both vertical-specific and client-specific. - Client-specific documents, such as commonly used forms, policies, and procedures. - Compliance documentation for adherence to industry standards. Refresher materials covering interpreting fundamentals, including protocol, glossary building, and ethics. - Refresher materials covering interpreting fundamentals, including protocol, glossary building, and ethics. - Professional resources like a calendar of relevant industry events, links to resources for pursuing certifications in medical and legal interpreting, and information on continuing education opportunities to help interpreters maintain and expand their skills. And if questions arise, we have a support team available to help them overcome any challenges they encounter, 24/7/365. ![](https://lsa.inc/wp-content/uploads/2025/11/Interpreter-technology-1024x536.png "Interpreter technology - Language Services Associates - Language Services Associates") ### **Proprietary Technology** Our own software development team has created specialized applications custom-designed for over the phone and video remote interpretation. This gives our interpreters access to **secure, reliable, and user-friendly systems** tailored to their specific needs. ### **Continuous Learning/Education** LSA provides interpreters with online education modules that adhere to adult learning standards and reinforce interpreting fundamentals. Annual compliance training covers topics such as **HIPAA, CMS regulations, fraud prevention, and general security**, ensuring interpreters are equipped to handle sensitive information securely and professionally. ## A Holistic Approach to Language Access Interpreting is about human connection. Understanding. Meaning. It’s more than just the translation of words from one language to another. LSA’s comprehensive model recognizes that connection thrives when interpreters are supported emotionally, equipped professionally, and empowered technologically. As the years go by, we set the standard for quality and keep raising the bar for what excellence looks like in interpreting. We not only measure our success by the high-quality services we deliver to clients, but also by how we support the interpreters who make it all possible. If our interpreters aren’t happy, our clients aren’t happy. ## Don’t Take Our Word for It Here is what interpreters have to say about LSA: “My whole experience with LSA has been great. Everything has been clear and professional, from the recruitment process to getting on board. The staff is always there to help when needed, and everyone is friendly and very professional.” “LSA is the crown jewel of interpreting! The staff is absolutely phenomenal, skilled, educated, and considerate. With LSA, I have overcome a fear of long-term financial commitments. It is that level of security that the company provides because it’s not just another business community. LSA is family, the company you can trust. I am proud to be part of the team! Four years and still going strong.” “I’ve been working for LSA coming on 12 years, and I have only experienced professionalism and very helpful and happy staff. Thank you, LSA, for your help in providing the languages needed to bridge the language barrier.” “I have worked for LSA full-time for over 16 years and have only had a positive experience… Excellent company to work for. I love the work that I do. Working as a Spanish interpreter in the medical field is very rewarding. I hope to continue offering my service for many years to come.” “It’s a great place to work, and the staff is kind and respectful. I love working for LSA.” ## Are you an Interpreter? Join Us! If you are looking for a place where your skills are valued, your work makes a real difference, and you are supported every step of the way, we’re here for you. At LSA, we are proud to have a [**diverse network of interpreters**](https://lsa.inc/why-lsa/lsa-network/) from over 50 countries, working in hundreds of languages and helping millions of people connect and understand each other. Whether it’s healthcare, finance, entertainment, or legal settings, your work can change lives. Take a look at our **[opportunities page](https://lsa.inc/opportunities/interpreter-opportunities/)** and see what makes LSA different. Join a company that gets you and values everything you bring to the table! ## Partner with Us! Want access to a team of interpreters that has the support, training and technology to provide you with a stellar experience every time? Partnering with LSA can improve your organization’s language access program, expand your reach, and deliver measurable results. With the right mix of technology, quality, and care for our interpreters, we help organizations make every interaction and outreach effort count. Let’s talk, [**contact us today**](https://lsa.inc/contact-sales/) or visit [**www.lsa.inc**](https://lsa.inc/). **Categories:** Blog **Tags:** interpreter, Interpreter Support --- ### [A Guide to Choosing the Best Interpretation, Translation, & AI Language Partner](https://lsa.inc/how-to-choose-the-best-interpretation-and-translation-company-for-your-industry-needs/) **Published:** October 13, 2025 **Author:** Ximena Garcia **Excerpt:** Choosing a new language services provider can feel like a gamble. Every change means retraining staff, adjusting systems, and relying on a partner you may not fully know yet. If that choice doesn’t pay off, you’ve wasted time and money and exposed your organization to compliance risks under ADA and Title VI. **Content:** 23 min read #### In This Blog Post ## Why Choosing the Right Language Service Provider Matters Choosing a new language services provider can feel like a gamble. Every change means retraining staff, adjusting systems, and relying on a partner you may not fully know yet. If that choice doesn’t pay off, you’ve wasted time and money and exposed your organization to compliance risks under ADA and Title VI. And it’s not just your team that’s depending on you to make the right call. The provider you choose can impact whether patients can understand and follow their care plans, whether families can participate fully in their child’s education, or whether customers have confidence in doing business with you. **But with so many options out there, how do you choose the right one?** This guide highlights the most important factors to weigh when evaluating providers — along with practical questions that help you make the right choice with confidence. ## 1. Language Coverage: The Languages You Need, When You Need Them > It’s not just the number of languages they support, it’s whether they support the right languages for your organization. ### The first step in choosing a provider is making sure the people you serve will always have reliable access. The US is the fifth most linguistically diverse country in the world. In larger communities, it’s common to find dozens of languages spoken side by side — sometimes far more. That makes it essential to work with a provider who offers comprehensive coverage for even less common languages. But that’s only part of the picture. Those services also need to be accessible when you need them, and fast. A long list doesn’t help much if your most requested languages are slow to connect or if rare languages are nearly impossible to access. ### Questions to ask providers: - How many languages do you support, and which ones are most in demand in my region? - How quickly can you connect us to an interpreter in our top-requested languages? - What’s your process for sourcing rare or limited-diffusion languages? - Do you provide American Sign Language (ASL) and other services for Deaf and Hard-of-Hearing communities? ### What we offer: At LSA, we provide services in 300 languages, from high-demand languages like Spanish, ASL, Mandarin, Arabic, and Vietnamese to less common languages that many providers struggle to cover. For urgent requests, interpreters in top languages are available within seconds thanks to LSA’s extensive interpreter network and dedicated call flows. For less common languages or those of limited diffusion, LSA we use strategies like relay interpretation services, scheduled calls, and, when necessary, country-of-origin pairing for language identification. LSA also supports rare languages that other providers struggle to offer, and offers AI services to address gaps when a live interpreter may not be available at the time you need assistance. **Accessibility is also a core part of our coverage. We provide:** - [**ASL interpretation**](https://lsa.inc/services/american-sign-language/) onsite and via video remote interpretation, available 24/7/365. - **Certified Deaf Interpreter (CDI) services,** including interpreting for individuals who use shorthand phrases or are still learning ASL. - **DeafBlind Tactile interpretation** to ensure communication for people with combined vision and hearing loss. [ ](https://lsa.inc/wp-content/uploads/2025/09/Tampa-ASL-3-scaled.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/09/Tampa-ASL-2-scaled.jpg) [ ](https://lsa.inc/wp-content/uploads/2025/09/Tampa-ASL-1-scaled.jpg) Pictured above: LSA’s ASL interpreter at the Tampa Bay Sun Game. ## 2. Services and Modalities: Support That Fits the Way You Work > Flexible, customizable, and comprehensive. Language access needs can look very different from one situation to the next. You might need a quick over the phone interpreter for a call center, a scheduled onsite interpreter for a legal proceeding, video interpretation for a hospital emergency room, or AI-assisted translation to handle large volumes of content. The right provider should be able to cover all of these without forcing you to juggle multiple vendors. ### Questions to ask providers: - Do you offer onsite, phone, video, and AI interpretation? - Can your services integrate with our existing systems (like EHRs, CRMs, or call centers)? - How do you handle urgent requests versus scheduled needs? - Do you also provide translation, dubbing, or localization when required? ### What we offer: We provide interpretation by phone, video, and onsite, as well as translation and localization for written and digital content. For organizations with high-volume needs, we also offer AI-enabled options like **[AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/)** and **[AI Video Translation & Dubbing](https://lsa.inc/ai-video-dubbing/)**, always combined with human oversight to protect quality. All of these services are designed to integrate smoothly into your existing workflows, whether that’s connecting with EHR systems in healthcare, CRMs in business, or administrative platforms in government and education. ## 3. Interpreter and Translator Quality: Experience, Training, and Expertise > Credentials, training, and experience matter. ### Highly qualified professionals are crucial, especially in healthcare, legal, and government settings. Mistakes can have legal, financial, or even life-altering consequences. That’s why you **[can’t replace a professional interpreter](https://lsa.inc/would-you-let-a-friend-perform-surgery-or-represent-you-in-court-then-why-would-you-trust-them-to-interpret/)** or translator with an untrained bilingual friend, family member or coworker. And that’s why it’s worth digging into how a provider selects, trains, and supports its linguists. ### Questions to ask providers: - How do you vet interpreters and translators before bringing them on? - Do they have specialized training in my industry’s terminology and regulations? - What kind of ongoing education or quality checks are in place? - How do you measure cultural competency in addition to language skills? ### What we offer: Our linguists go through a three-step verification process that includes a credential review, live screening, and formal knowledge and skills testing. Candidates are also evaluated on specialized concepts, terminology, ethics, and regulatory compliance for each sector. **Only one in 40 candidates meets LSA’s strict requirements.** To keep standards high, interpreters and translators complete ongoing training in: - Industry-specific terminology (medical, legal, and more) - Ethical practices and confidentiality - Cultural competence and clear communication - Annual compliance requirements, including HIPAA and CMS in healthcare settings - Specific training topics include security awareness, handling electronic Protected Health Information (ePHI), and reporting abuse and neglect. This combination of selective hiring and continuous education helps ensure accuracy, professionalism, and trust in every interaction. ## 4. AI vs. Human Expertise: Finding the Right Balance > AI can make language services faster and more affordable— but nothing can replace human accuracy. ### Relying on AI alone (or using it improperly) creates real risks. If your provider leans too heavily on AI, important details can get lost. A machine translation that misses cultural nuance may confuse customers, or an AI interpreter that struggles with medical terminology can leave a patient uncertain about their care. But if your provider avoids this technology altogether, you’re not getting the best possible service. And you may face higher costs, longer wait times, and difficulty scaling support as a result. The challenge is finding a provider that knows when technology is enough — and when only a human expert will do. ### Questions to ask providers: - How have you integrated AI into your language services? How does this benefit your clients? - How easy is it to move from an AI interaction to a live interpreter if the situation requires it? - What safeguards are in place to ensure accuracy, confidentiality, and compliance? ### What we offer: LSA strikes the perfect balance between the speed of AI and the accuracy and judgment of experienced linguists. Our proven approach combines advanced AI-driven solutions with more than three decades of expertise in human interpretation. Our AI services are designed to expand access and lower costs while keeping humans in the loop where it matters most: - **AI interpretation:** real-time language support with the ability to switch instantly to a live interpreter if the conversation becomes complex or sensitive. - **AI translation:** fast, cost-effective translation for high-volume text, always paired with human editors for accuracy, tone, and compliance. - **AI video translation and dubbing:** scalable solutions for multimedia content, refined by linguists to protect clarity and context. [ ![Interpretation, Translation, AI Language Services](https://lsa.inc/wp-content/uploads/2025/09/Interpretation-Translation-AI-Language-Services-768x402.png "Interpretation Translation AI Language Services - Language Services Associates - Language Services Associates") ](https://lsa.inc/ai/) By integrating these tools with our network of professional interpreters and translators, we give you the flexibility to choose the right mix of speed, scale, and human expertise for every situation. ## 5. Availability and Uptime for Help: Help When you Need It > In critical situations, downtime isn’t an option. ### Language barriers don’t keep office hours. Look for 24/7 access to services across phone, video, and onsite interpretation. The need for an interpreter can come up in the middle of the night, on weekends, or during a crisis when every minute matters. If your provider isn’t available around the clock — or if their systems go down — your staff is left without critical support and the people you serve are left waiting. ### Questions to ask providers: - Do you offer 24/7/365 access across phone, video, and onsite interpretation? - What’s your average wait time for connecting to an interpreter? - How reliable are your systems, and what’s your documented uptime? ### What we offer: Our interpretation and translation services are **available 24/7/365** — nights, weekends, and holidays included. You can connect to interpreters by phone, video, or onsite whenever the need arises. And with an uptime of 99.9%+ across our platforms, you can count on reliable access even during emergencies or large-scale outages. ## 6. Compliant and Secure Translation and Interpretation Services > Confidentiality protects everyone. ### Make sure your provider complies with all relevant standards for your industry. When you’re handling medical records, legal documents, or government communications, confidentiality isn’t negotiable. If your provider can’t demonstrate full compliance with the laws and standards that govern your industry, you could face fines, reputational damage, or even legal consequences. That makes security and regulatory compliance one of the most important factors to evaluate. [ ![](https://lsa.inc/wp-content/uploads/2025/09/Account-Manager-768x467.jpeg "Account Manager - Language Services Associates - Language Services Associates") ](https://lsa.inc/trust/) ### Questions to ask providers: - Are your services compliant with HIPAA, HITECH, and other relevant regulations for your sector? - Do you provide ongoing compliance training for interpreters and staff? - How do you secure data in transit and at rest? - Which certifications or third-party audits can you provide? ### What we offer: We follow a comprehensive compliance and information security program that covers federal, state, local, and client-specific requirements. Our safeguards include administrative, technical, and physical controls to protect sensitive data. Key frameworks include: - **Healthcare compliance:** HIPAA, HITECH, CMS regulations - **Data protection and privacy:** GDPR, CCPA, ISO 27001 - **Federal and government standards:** FEDRAMP, PCI DSS, UK G-Cloud, CMS Fraud Waste and Abuse, Conflicts of Interest, Anti-Kickback Statute, False Claims Act, GSA requirements - **Security measures:** encryption of data in transit and at rest, written policies and procedures, regular audits, and mandatory annual training for interpreters and staff With these safeguards in place, you can be confident that your provider isn’t just offering language access — they’re protecting the privacy and security of the people you serve. ## 7. Customer Support and Account Management: Care You Can Count On > The right partner offers more than just a service. They offer reliable service. ### Look for dedicated account managers, fast onboarding, and customized solutions. You need more than just a number to call for an interpreter, or a portal for translation requests. You need a team that understands your industry, anticipates challenges, and helps you get the most out of your language access program. Without that support, small issues can turn into bigger problems, confusion, or wasted time. ### Questions to ask providers: - Will I have a dedicated account manager who knows my industry? - What does onboarding look like, and how much support will my team receive? - Who do I contact if I have questions or urgent needs? - How do you adapt your solutions as my organization changes? ### What we offer: Every client is paired with a dedicated account manager who understands their field and goals. We provide an onboarding process that gets you up and running quickly, with minimal disruption. From there, our account managers and Client Experience team help you navigate the full range of services — onsite, video, phone, AI-enabled, ASL, and more — and guide you in choosing the right mix for your needs. We also support technology integrations, such as connecting with EMR/EHR systems, so language access fits smoothly into the way your organization already works. ## 8. Scalability and Adaptability: Growing with your Organization > Your needs may change — can your provider keep up? ### Look for customizable solutions for organizations of all sizes. Language access needs rarely stay the same for long. A sudden influx of refugees may introduce new languages into your community. Expanding into a new market can add demand across multiple regions. Even within a single organization, the volume of requests can swing dramatically from one month to the next. If your provider can’t adapt quickly, you’re left scrambling to fill gaps or absorbing unnecessary costs. ### Questions to ask providers: - How do you handle sudden increases in volume or demand for new languages? - Can your services scale for organizations of different sizes, from small offices to enterprise-level operations? - Do you have the infrastructure and interpreter network to support growth without sacrificing quality or speed? - How do you customize services to the needs of different industries? ### What we offer: We work with organizations of all sizes — from small community clinics to Fortune 500 companies — and scale services up or down as needs change. Our network of more than 7,000 interpreters covers nearly 300 languages, giving you the flexibility to handle both high-demand and rare requests. Beyond volume, we adapt to different industries by integrating with healthcare EHR systems, supporting call centers in utilities and finance, and providing education-specific solutions for schools and universities. ## Making the Choice with Confidence Choosing a language services provider isn’t about chasing the lowest price or the flashiest promises. It’s about finding a company you can trust to support your staff, meet compliance requirements, and help the people you serve feel understood. By weighing these factors and asking the right questions, you’ll be better equipped to separate the marketing talk from what truly matters — and make a decision with confidence. At **Language Services Associates (LSA)**, we’ve been doing exactly that for over three decades — helping organizations connect authentically and effectively with people in any language. If you’re ready to evaluate your options, let’s talk about your goals and how we can design a solution that fits. **[Contact us today](https://lsa.inc/contact-us/)** to learn how we can support your language access goals. **Categories:** Blog **Tags:** interpretation, Language Service Provider, translation --- ### [Cybersecurity in Language Access: How LSA Protects Your Data](https://lsa.inc/cybersecurity-in-language-access-how-lsa-protects-your-data/) **Published:** October 21, 2025 **Author:** Ximena Garcia **Excerpt:** October is Cybersecurity Awareness Month, but for organizations that handle sensitive data, security is a concern every day of the year. And it’s a concern that applies to language access as much as any other aspect of your business. Healthcare records, court testimony, financial data, personal conversations — all of it runs through interpreters, translators, and technology platforms. A single weak link in that chain — one unsecured platform, one overexposed interpreter login — could put it all at risk. **Content:** 10 min read #### In This Blog Post ## The Rising Cost of Cybercrime **What’s the price of a cyberattack?** On average, it’s $4.88 million per breach [according to an IBM report from 2024](https://newsroom.ibm.com/2024-07-30-ibm-report-escalating-data-breach-disruption-pushes-costs-to-new-highs). And by 2027, according to Anne Neuberger, former US Deputy National Security Advisor for Cyber and Emerging Technologies, [cybercrime will cost the world more than $23 trillion a year](https://www.abs-cbn.com/business/10/18/23/cyberattacks-to-cost-23-trillion-in-2027-us-official). October is **Cybersecurity Awareness Month**, but for organizations that handle sensitive data, security is a concern every day of the year. And it’s a concern that applies to language access as much as any other aspect of your business. Healthcare records, court testimony, financial data, personal conversations — all of it runs through interpreters, translators, and technology platforms. A single weak link in that chain — one unsecured platform, one overexposed interpreter login — could put it all at risk. The potential fallout goes beyond money. Breaches can damage your reputation with your customers and hinder long-term revenue growth. That’s why, at Language Services Associates (LSA), cybersecurity is foundational. From compliance to encryption to proactive monitoring, every service we deliver is built to protect your data and your reputation. Here, we break down how breaches can happen in language access, and show you how LSA protects your data against those risks. ## How Breaches Happen in Language Access Language access may not be the first place you think of when it comes to cybersecurity risks, but it should be. Every day, interpreters, translators, and the systems they use handle some of the most sensitive information your organization owns. **The Types of Data at Risk** When language services aren’t fully secured, a wide range of sensitive information can be exposed: ### **Personally Identifiable Information (PII):** Names, addresses, birthdates, Social Security numbers. ### **Protected Health Information (PHI):** Patient medical records, diagnoses, insurance details. ### **Financial Data:** Account numbers, payment information, transaction details. ### **Legal Information:** Court testimony, client communications, case files. ### **Intellectual Property and Business Data:** Proprietary research, contracts, internal reports. ### **Government and Agency Data:** Sensitive records that impact compliance and public trust. From HIPAA, CMS and consumer privacy regulations in the US to the GDPR abroad, this data falls under some of the toughest privacy and security laws. **How Breaches Can Happen** Without strong safeguards, that data can slip through the cracks in a number of ways: ### **Misdelivered files or messages.** A single translation file sent to the wrong inbox can expose critical information. ### **Too much access for too long.** If an interpreter or translator has access beyond what’s needed — or if that access isn’t cut off after a session — it creates unnecessary exposure. ### **Insecure platforms.** Outdated or poorly protected systems may lack encryption or proper access controls, making them an easy target for cybercriminals. ### **Phishing and social engineering.** Interpreters, contractors, or even your own staff can be tricked into giving up credentials, opening the door to a breach. In short: language services connect people, but without the right protections, they can also add risks. ## How LSA Protects Your Data When the stakes are this high, generic IT policies aren’t enough. That’s why LSA has built a comprehensive cybersecurity program tailored to the unique risks of language services. Every safeguard is designed to protect sensitive information, maintain compliance, and give you confidence that your data is safe. ### **Regulatory Compliance** LSA meets the strict requirements of HIPAA, HITECH, CMS, and other privacy regulations. Our information security program integrates administrative, technical, and physical safeguards to keep clients compliant across healthcare, government, legal, and business settings. ### **Encryption and Secure Systems** Confidential information is protected with advanced encryption both in transit and at rest. Our secure platforms are built for reliability, with 99.9% uptime that ensures interpretation and translation sessions remain both safe and accessible — whether delivered by phone, video, onsite, in writing, or through **[AI-powered services.](https://lsa.inc/ai-powered-interpretation-services-to-cut-costs-and-improve-language-access/)** ### **Access Control** To reduce risk, interpreters and translators only see the information required for their assignment. Access is automatically revoked once the session ends, so sensitive data isn’t exposed any longer than necessary. ### **Security Expertise** Our dedicated IT and security team monitors systems around the clock, manages compliance audits, and maintains incident response protocols to address threats quickly and effectively. ### **Infrastructure Built for Protection** The foundation of our language access services is a proprietary, U.S.-based interpreter platform. Hosted on geo-redundant systems with failover datacenters, it’s designed for continuity and disaster recovery as well as security. ### **Training and Testing** Every interpreter, translator, and staff member receives security training at the start of their work with LSA and annually thereafter. Training covers PHI, PII, phishing prevention, and secure handling of sensitive data — reinforcing compliance at every level. ### **Proactive Safeguards** We don’t wait for attackers to strike. Regular audits, social engineering tests, and policy reviews help us uncover and address vulnerabilities before they become problems. Employees requiring additional support are placed on individualized remediation plans. ### **Trusted Across Industries** For more than 30 years, hospitals, courts, Fortune 500 companies, and government agencies have relied on LSA not only for language expertise but also for the security and compliance behind every interaction. With nearly 300 languages supported and more than 7,000 vetted linguists, our scale is backed by a security program clients can trust. ## Your Data, Protected Every Day Cybersecurity is never “finished.” Threats evolve, regulations change, and expectations rise. That’s why LSA invests continuously in people, processes, and technology to stay ahead. For more than 30 years, organizations across healthcare, government, legal, and business sectors have trusted us not just for our language expertise, but for the security behind it. With LSA, you gain a partner committed to protecting sensitive data every step of the way. Ready to strengthen your language access with cybersecurity you can count on? **[Contact us today.](https://lsa.inc/contact-us/)** **Categories:** Blog **Tags:** Cybersecurity --- ### [October is Breast Cancer Awareness Month](https://lsa.inc/october-is-breast-cancer-awareness-month/) **Published:** October 16, 2025 **Author:** Ximena Garcia **Excerpt:** October is Breast Cancer Awareness Month — a time to amplify voices, share stories, and stand together. We honor the power of clear understanding in every conversation, diagnosis, and moment of support. Our team members share their personal experiences with breast cancer, reflecting on the significance of wearing pink. From mourning those lost to celebrating fierce survivors, these stories highlight the importance of early detection and the impact of community support. Join us in recognizing this vital cause and discover how you can contribute to the conversation and make a difference. **Content:** 3 min read ## Breast Cancer Awareness Month October is Breast Cancer Awareness Month — a time to amplify voices, share stories, and stand together. Today, and every day, we honor the power of clear understanding in every conversation, diagnosis, and moment of support. We asked our team what wearing pink means to them. Here’s what they had to say. [ # Deborah S. ](http://) As both an interpreter in the field, who bears witness to many breast cancer diagnoses, mastectomies, recoveries, and even post mastectomy plastic surgery, as well as a person whose family, friends, colleagues and students have been touched by breast cancer, I wear pink for various reasons — to mourn and honor those who lost their battle with breast cancer, as well as to show solidarity with the fierce survivors in my life. [ READ DEBORAH'S STORY ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDQxNjQsInRvZ2dsZSI6ZmFsc2V9) [ # Heather S. ](http://) At the early age of 34, my gynecologist referred me to get my very first mammogram due to a lump that would not go away. I had a marker placed in the area of concern in December 2018 and was told to follow up in 6 months. By June 2019, I went back for a follow-up. Just a few weeks after turning 35, I was told, “You have breast cancer.” [ READ HEATHER'S STORY ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDQxOTIsInRvZ2dsZSI6ZmFsc2V9) [ # Kristin B. ](http://) Pink used to be just a color — soft, cheerful, maybe even frivolous. But now, pink means power. It means early detection. It means life. I went for my first mammogram thinking it was just a routine check, something I could’ve easily put off again. I had no family history, no lump, no symptoms. But that pink ribbon — the one I used to glance at without much thought — now represents the moment everything changed. [ READ KRISTIN'S STORY ](#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NDQxOTMsInRvZ2dsZSI6ZmFsc2V9) **Categories:** Blog **Tags:** Breast Cancer Awareness Month --- ### [This Health Literacy Month: Support Patients’ Health Literacy Through Language Access](https://lsa.inc/this-health-literacy-month-support-patients-health-literacy-through-language-access/) **Published:** October 14, 2025 **Author:** Ximena Garcia **Excerpt:** In this Health Literacy Month, we emphasize the critical link between health literacy and language access. Did you know that nearly 90% of adults in the US struggle with health literacy? This can lead to serious consequences in healthcare, especially for those with limited English proficiency. At LSA, we believe that clear communication is essential for empowering patients to make informed decisions about their health. Discover how our comprehensive language services can bridge the gap, ensuring every patient receives the care they deserve, regardless of language or background. Join us in creating a future where healthcare is safer and more equitable! **Content:** 13 min read #### In This Blog Post According to the National Assessment of Adult Literacy (NAAL), **only 12% of adults in the US have proficient health literacy.** That means nearly nine out of ten adults lack the ability to understand and effectively manage their health and healthcare needs. When communication breaks down in a healthcare setting, patients, caregivers, and providers all pay a price: poorer outcomes, higher stress, and greater risk. Add language barriers to the equation (an issue for approximately 22% of the US population), and the obstacles to patient safety, compliance, and trust increase even more dramatically. That’s why every October, healthcare organizations nationwide recognize **Health Literacy Month**, reminding us all that **clear communication is the key to better patient care.** [ ![](https://lsa.inc/wp-content/uploads/2025/07/Healthcare-768x398.png "Healthcare - Language Services Associates - Language Services Associates") ](https://lsa.inc/industries/healthcare/) Health literacy isn’t just about reading levels or medical jargon. It’s about empowering every patient — regardless of language, culture, or background — to fully understand their health information so they can make informed decisions about their treatment. Read on to learn more about why health literacy and language services are integral to care, and how **[Language Services Associates](https://lsa.inc/industries/healthcare/) (LSA) can help you guarantee equitable language access for better health outcomes for your patients.** ## Why Improving Health Literacy is Essential for Patient Safety In the US, over 67 million people speak a language other than English at home. For these individuals, the quality of their healthcare largely depends on the language access available to them. That’s because when patients don’t understand their medical instructions, the consequences can be dire: missed appointments, incorrect medication usage, delayed treatment, preventable hospital readmissions, and more. Limited English proficient (LEP) patients and Deaf or Hard-of-Hearing individuals face even greater risks without proper communication support. In fact, data from the Joint Commission’s Sentinel Event Database reveals that almost [59% of major adverse events in healthcare arise from failures in communication](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5111827/#:~:text=Communication%20problems%20are%20among%20the,safety%20events%20caused%20by%20communication). And LEP patients are typically readmitted at a significantly higher rate than English-speaking patients or those who have access to a qualified medical interpreter. Medical safety experts from [CRICO Strategies](https://www.rmf.harvard.edu/) found that: ### Almost 59% of major adverse events in healthcare arise from failures in communication ### Among 23,000 malpractice claims, 7,000 were attributed to communication breakdowns ### Leading to $1.7 billion in malpractice costs and around 2,000 preventable fatalities All of this is assuming they get care at all. Many patients with LEP often avoid seeking medical assistance due to the complexity of medical literature and the unavailability of easily understandable information in their language. In the current diverse healthcare environment, health literacy and language access are closely linked. Achieving one is impossible without the other. ## The Language Access-Health Literacy Connection Health literacy requires clear communication in a patient’s preferred language. This goes beyond simple translation — it calls for cultural understanding, contextual awareness, and real-time support. Yet many healthcare organizations struggle to meet these needs. Staff may rely on ad hoc interpreters, face delays in connecting with qualified professionals, or lack access to services in the right languages and modalities. These gaps put patients at risk and strain caregivers and providers alike. That’s where professional language services come in. An experienced LSP equips providers with dependable translation and interpretation across the languages their communities speak, delivered in the ways that work best for their teams and patients. That might include telehealth services, video remote interpreting available on demand, Epic integration for smooth workflows, or AI interpretation to handle routine encounters such as check-ins or appointment scheduling. With the right support, healthcare organizations can make language access a foundation for stronger health literacy and better outcomes. ## Practical Steps for Healthcare Providers During Health Literacy Month To advance health literacy and equity, providers can take simple but powerful steps: ### Ask patients what language they prefer for both spoken and written communication. ### Provide translated discharge instructions and medication information. ### Use professional interpreters instead of relying on family members or bilingual staff. ### Ensure materials are written in plain language and are culturally appropriate. ### Integrate language services directly into workflows — from EHR to telehealth visits. ## How LSA Supports Health Literacy As a full-service language access provider, LSA supports healthcare organizations in meeting the goals of Health Literacy Month and putting them into practice year-round. With secure technology for phone and video interpretation, an [easy-to-use interpretation app](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/), and integration with systems like electronic health records (EHRs) and telehealth platforms, LSA’s technology supports health literacy every day of the year. LSA’s medical interpreters undergo a rigorous selection process, with only 1 in 40 applicants meeting its high standards. And with more than 30 years of experience, LSA has worked alongside healthcare providers in hospitals, clinics, and community health centers to make language access dependable and effective. By improving communication at every step —from check-in to discharge — LSA helps providers reduce risks, strengthen trust, and create more equitable experiences and outcomes. Our solutions include: [ ](https://lsa.inc/services/professional-interpretation-services/) ### [ Interpretation ](https://lsa.inc/services/professional-interpretation-services/) On-demand and scheduled professional interpreters help providers and patients communicate accurately during medical encounters, promoting understanding and trust. - [**Over the Phone Interpretation**](https://lsa.inc/services/over-the-phone-interpretation/) (OPI): Provides on-demand interpretation in nearly 300 languages, accessible 24/7/365 via a toll-free number or the LSA App. - [**Video Remote Interpretation**](https://lsa.inc/services/video-interpretation/) (VRI): Offers instant access to live video interpreters in over 55 languages, including ASL, through the LSA App, with integration capabilities for telehealth and conferencing platforms. - [**Onsite Interpretation**](https://lsa.inc/services/onsite-interpretation/) (OSI): Provides in-person interpretation for situations requiring physical presence, available in nearly 300 languages and accessible via the LSA Client Portal for scheduling and management. - [**American Sign Language**](https://lsa.inc/services/american-sign-language/) (ASL): Delivers ASL interpretation services both onsite and via video, with RID-certified interpreters available 24/7/365 to support communication for Deaf and Hard of Hearing individuals. [ ](https://lsa.inc/services/translation-localization/) ### [ Translation & Localization ](https://lsa.inc/services/translation-localization/) Written materials such as consent forms, discharge instructions, medication guides, and patient education documents are translated to ensure patients know exactly how to follow their care plans. ### AI + Human Hybrid Solutions - [**AI Video Translation & Dubbing**](https://lsa.inc/ai-video-dubbing/): Translate and dub videos into 70+ languages while preserving the original speaker’s voice and expressions. Ideal for training, education, marketing, and corporate communications. - [**AI Machine Translation+**](https://lsa.inc/services/ai-machine-translation-post-editing/)**:** Delivering faster, more affordable translations than standard human-driven methods, AI translates the content using your linguistic resources, and a professional reviews it for accuracy. - [**AI Interpretation**](https://lsa.inc/lsa-ai-interpretation/)**:** Streamline high-volume, everyday interactions, while professional interpreters handle complex or sensitive conversations. [ ](https://lsa.inc/services/telehealth/) ### [ Telehealth Integration ](https://lsa.inc/services/telehealth/) Easy access to interpreters makes digital care as accessible as in-person visits. [ ](https://lsa.inc/services/telehealth/) ### [ Epic ](https://lsa.inc/services/telehealth/) LSA’s audio and video services are available in Epic for more than 750 healthcare organizations to integrate directly into their workflows. LSA has also earned its designation in the **[Epic Toolbox](https://showroom.epic.com/stage?id=35&t=31&q=LSA)**, underscoring its commitment to delivering reliable language access services for healthcare systems worldwide. [ ](https://lsa.inc/services/language-assessment/) ### [ Language Assessments & Testing ](https://lsa.inc/services/language-assessment/) Evaluate your bilingual staff’s language proficiency and interpreting abilities to confirm employees meet organizational and regulatory standards such as the Joint Commission and Section 1557 of the ACA. By combining advanced technology with professional expertise, LSA helps healthcare providers reduce errors, improve outcomes, and meet compliance standards such as [**HIPAA, HITECH, and CMS regulations.**](https://lsa.inc/trust) ## Closing the Gap Between Health Information and Patient Understanding At its heart, health literacy is about dignity. Every patient deserves to understand their health and make choices with confidence. When organizations commit to language access and understanding, they create a future where healthcare is safer, fairer, and more compassionate. At LSA, we partner with healthcare providers to help patients fully understand their care journey, no matter what language they speak. **[Learn more about our healthcare language solutions. ](https://lsa.inc/industries/healthcare/)** [ ![Medical interpreter](https://lsa.inc/wp-content/uploads/2025/10/Medical-interpreter-768x513.jpeg "recording the health observation - Language Services Associates - Language Services Associates") ](https://lsa.inc/industries/healthcare/) **Categories:** Blog **Tags:** Health Literacy Month, healthcare --- ### [LSA 2025 Academic Honors Internship Program is a Wrap!](https://lsa.inc/lsa-2025-academic-honors-internship-program-is-a-wrap/) **Published:** September 29, 2025 **Author:** Ximena Garcia **Content:** 5 min read #### In This Blog Post ## Empowering the Next Generation At Language Services Associates (LSA), we believe in empowering the next generation of professionals, which is why we were excited to host Re’Nijah P. and Gerald G. from Chester Charter Scholars Academy for our 2025 five-week Academic Honors Internship Program. ## Hands-On Experience Across Departments Over the course of the internship, these ambitious students worked closely with our dedicated teams across multiple departments, including Contact Centers, Interpreter Management, Marketing, Quality Assurance, and Client Solutions. They gained valuable hands-on experience while receiving Excel training and meaningful exposure to our diverse service lines, workflows, and operations. “This summer’s interns showed up with heart, curiosity, and a real drive to learn. It was incredibly rewarding to watch their growth firsthand,” said Erica Banks, Program Manager, Community Engagement & Relations at LSA. “I’m especially proud of Gerald and Re’Nijah who absorbed so much from each department. Their questions were thoughtful and engaging, and their creativity began to shine along the way, offering fresh ideas. It was inspiring to see their confidence grow.” ## Recognizing Exceptional Talent The LSA Academic Honors Internship recognizes high school students who demonstrate exceptional academic performance and a passion for languages and their application in helping others. This program provides students with the opportunity to gain valuable real-world work experience with a professional language service provider. > “Something that LSA has taught me is to run a language services company; all I need is a good group of people who genuinely enjoy helping others. I'm grateful for this internship and the things it taught me, and I will use these experiences to help me in my future endeavors.” > > — Gerald, Intern > “This internship helped me a lot. I really enjoyed it and all the nice, sweet, and kind people, and a big thanks to Ms. Banks for keeping me motivated. > > — Re’Nijah, Intern > “Contributing to the community is at the core of our mission. It’s a privilege to offer a program that allows motivated students to explore our interpretation services and understand how we operate.” > > — Erica Banks, Program Manager, Community Engagement & Relations at LSA ## Ready to Apply? LSA plans to open applications for the 2026 Academic Honors Internship next Spring. If you would like to be on the early notification list, please submit an application form [here](https://jobs.lever.co/lsa-hr/5ee09758-4f5e-4c82-ba31-b55c799c8f3e) or visit our website for more details. For any additional questions regarding LSA’s Academic Honors Internship Program, feel free to reach out via email at [**HR@LSA.inc**](mailto:HR@LSA.inc). ## About LSA For over three decades, **[Language Services Associates (LSA) ](https://lsa.inc)**has offered a comprehensive suite of language interpretation and translation solutions to enhance the experience of limited English proficient customers and patients, and the companies that serve them. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator across various industries, including education, healthcare, government, finance, banking, insurance, sports, hospitality, and more. **Categories:** Blog **Tags:** Academic Honors Internship Program --- ### [LSA Featured on NBC News](https://lsa.inc/lsa-featured-on-nbc-news/) **Published:** January 26, 2009 **Author:** Daniel Kristie **Content:** 2 min readLSA’s work with the Virginia Department of Health was recently featured on NBC 12 News in Virginia. The report showcases how LSA’s innovative INTERPRETALK® service aids communication between Virginia Department of Health inspectors & local restaurant owners who speak limited to no English. LSA’s INTERPRETALK® bridges this communication gap to ensure that restaurant owners receive the proper instruction to avoid or resolve health code violation. \[mejsvideo src=”/wp-content/uploads/lsa-nbc-12-06-07″\] In the video, Gary Hagy with the Virginia Department of Health speaks about communication challenges & how INTERPRETALK® is essential to protecting public health: > “If the individual doesn’t understand what we’re asking him to do, how can we expect him to get it done? It gets really really frustrating.” says Hagy. “I wish we had it (INTERPRETALK®) years ago…We want to protect public health and without that link, the communication link, it’s not going to happen.” This is but just one example of how our services are utilized. [Click here to learn more about how LSA & INTERPRETALK® can work for you!](https://lsa.inc/italk.php) **Categories:** Over the Phone Interpretation --- ### [How to Maximize Your Global Events with Language Services](https://lsa.inc/how-to-maximize-your-global-event-with-language-services/) **Published:** April 8, 2025 **Author:** Ximena Garcia **Content:** 12 min read Event managers planning global events like conferences, trade shows, and summits know that they offer valuable opportunities for businesses to expand their reach. However, for those events to achieve growth results, they must plan for communications that effectively cross linguistic and cultural barriers. This is where professional interpretation and translation services become essential. Without these services, meaningful communication with potential clients, partners, and investors who do not speak the language will not happen, limiting your ability to grow. Organizations without language services will struggle to fully connect with audiences and engage participants in panel discussions and networking events, missing out on valuable industry insights and losing out to competitors that come prepared to communicate with a multilingual audience. Partnering with a language service provider like[ Language Services Associates](https://lsa.inc/what-we-do/) (LSA) will outfit your company with a strategy, the right tools, and a comprehensive plan to effectively engage multilingual audiences on the global stage. ![Conference Interpretation](https://lsa.inc/wp-content/uploads/2025/03/Blog-Post-Featured-Image-26-1024x531.jpg "Global Events - Language Services Associates - Language Services Associates") The Role of Language Services in International Events Global events gather diverse audiences, including industry leaders, policymakers, and potential clients from various countries and backgrounds. To maximize these opportunities, businesses must prioritize clear and accurate communication. [Language services are essential in this context](https://lsa.inc/industries/conference-employee-engagement/) for several reasons: - **Facilitating real-time communication** – Live interpreters ensure that attendees understand speakers accurately. - **Enhancing audience engagement** – Providing multilingual content, such as translated materials, subtitles, and dubbed videos, allows audiences to engage with presentations and discussions in their preferred language. - **Strengthening brand presence** – Companies that offer multilingual support demonstrate cultural awareness and inclusivity, positioning themselves as global leaders. - **Increasing market reach** – By overcoming language barriers, businesses can attract a wider audience and effectively engage international stakeholders. - **Improving networking and relationship building** – Clear communication helps build trust and strengthen partnerships with global clients and collaborators. - **Boosting reputation** – Organizations prioritizing language access demonstrate professionalism and a commitment to inclusivity, increasing their credibility in international markets. Types of Language Services for Global Events To effectively manage events, organizations should consider the following language solutions: - **Simultaneous interpretation** – This service is ideal for large conferences and keynote speeches. It allows interpreters to translate spoken words in real time without interrupting the flow of presentations. LSA will provide professional interpreters experienced in your field and ensure you are using the most appropriate equipment and technology. - **Consecutive interpretation** – Best suited for smaller meetings, panel discussions, and one-on-one sessions, consecutive interpretation requires the speaker to pause so that the interpreter can convey the message accurately. LSA’s onsite conference interpreters are accustomed to event interpreting and can assure every word is understood. - **Translation of event materials** – Translating event materials such as brochures, programs, videos, slide decks, and press releases guarantees that attendees can access important information in their native language. LSA provides standard translation services, including our [AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/) option for more affordable translations with faster turnaround times for non-sensitive materials. - **[AI Video Dubbing](https://lsa.inc/ai-video-dubbing/)** – LSA offers voiceovers in over 150 languages, using AI to clone your voice and synch your lip movements. This results in natural looking videos where it truly appears as if you are speaking the target language, maximizing engagement. - **AI Interpretation** – Instant language support by integrating AI interpretation, offering real-time language conversion capabilities, allowing seamless communication between speakers of different languages. [ ![Technology and language solutions for your next conference or global event](https://lsa.inc/wp-content/uploads/2025/03/Blog-Post-Featured-Image-29-1024x531.jpg "Interpretation and translation for events - Language Services Associates - Language Services Associates") ](https://lsa.inc/contact-us/) How to Prepare for a Multilingual Event To enhance the effectiveness of language services at a global event, companies should prepare. - **Plan ahead** – To create a memorable and inclusive multilingual event, it’s essential to understand the language needs and preferences of your target audience. Here are some important steps to follow when planning your event: - Identify the languages spoken by attendees and arrange for professional interpreters and translators well in advance. Partnering with an experienced language service provider like LSA is your best option to guarantee comprehensive coverage at an affordable rate. - Plan your multilingual registration process. - Consider adding American Sign Language (ASL) services to make your event accessible to everyone. - **Registration, information, and marketing materials** – Once the necessary language services have been determined, consider streamlining the registration and ticketing process for attendees. Here are some effective strategies to enhance this experience: - Send email invitations and event registration updates in the target languages to increase attendance and response rates. - Offer multilingual customer support and follow-up communication through phone, email, or chat in the attendees’ preferred languages. - Promote event sessions by providing translated marketing materials and programs in targeted languages. - **Leverage technology** – Using AI-powered translation tools and remote interpreting platforms to complement traditional language services can be a game changer – cutting costs, improving services, creating better workflows, etc. LSA offers a comprehensive suite of language solutions, including AI options, to enhance the multilingual experience. We will help you plan, choose the right technology, and assist you with our advanced technological solutions for smooth interactions. - **Train speakers and staff** – Be sure event presenters and team members are trained to work effectively with interpreters to ensure smooth communication. LSA can provide your team with training materials, reference guides, and training before the start of services during implementation. LSA can help you ensure the ideal services and languages are in place to maximize your reach. ![Multilingual support for your global event](https://lsa.inc/wp-content/uploads/2025/03/Blog-Post-Featured-Image-30-1024x531.jpg "Blog Post Featured Image (30) - Language Services Associates - Language Services Associates") Keep the Conversation Going After your event, take advantage of the opportunity to reach a wider audience by translating and dubbing your recordings and materials into multiple languages. Here are a few ideas to help you get started: - Translate or dub audio and video recordings into multiple languages for continued accessibility. - Expand your event’s reach by sharing key moments in multiple languages across your website and social media. Partnering with LSA for Optimized Conference Support As enterprises hold more international events to drive their growth, impact, and reach, companies prioritizing effective language services will gain a competitive advantage. Whether through real-time interpretation, document translation, or multilingual engagement strategies, businesses can make a lasting impression on the global stage. By investing in professional language solutions, organizations can confidently navigate these opportunities, ensuring that language barriers never stand in the way of success. LSA will manage your specific requirements and guide you through the process, including any equipment rentals, practice demos, and interpreter coordination. We provide professional interpretation and translation services for all types of events, including medical conventions, trade shows, employee gatherings, shareholder meetings, seminars, and global business retreats. LSA has been a leading language provider for over three decades. We offer a comprehensive suite of language services solutions, including Over the Phone Interpretation, Video Remote Interpretation, Onsite interpretation, AI Machine Translation+, AI Video Dubbing, Translation & Localization (written word), Language Assessments & Testing, the LSA Scheduler, and additional features and add-ons to ensure your program is fully customized to fit your needs. With thousands of clients worldwide, more than 7,000 carefully vetted interpreters, and expertise in hundreds of languages, LSA stands out as the language provider of choice for conference support. **Ready to reach a wider audience by speaking their language?** Contact us now to explore customized language solutions for your next international event. [ LET'S GET STARTED ](https://lsa.inc/contact-sales/) **Categories:** Blog --- ### [Language Services Associates Announces New CEO](https://lsa.inc/language-services-associates-announces-new-ceo/) **Published:** April 19, 2024 **Author:** Arnisa Xharra **Content:** 6 min read FOR IMMEDIATE RELEASE: Media Contact: Arnisa Xharra 800.305.9673 EXT. [55139](tel:55139) **Horsham, PA (April, 19, 2024) –** [Language Services Associates](https://lsa.inc/) (LSA), a leading provider of language interpretation and translation solutions, is proud to announce the appointment of **[Scott Cooper](https://lsa.inc/team/scott-cooper/)** to Chief Executive Officer (CEO) of LSA. LSA’s Founder and former CEO, Laura K.T. Schriver, will continue to serve as Owner and Chair of LSA’s Board of Directors. Following all required regulatory notices, the change became effective January 1, 2024. Scott joined LSA in 2019. Under Scott’s leadership, LSA has experienced record growth, new innovations, and numerous awards for workplace positivity. In addition to serving as CEO, Scott a will also maintain his roles as President, General Council, and Board Member. Scott came to LSA from Blank Rome LLP, where he practiced law for over 26 years. He was Firm-wide Chair of the Labor and Employment practice group, and eight times elected as a member of the Firm’s Management Committee. He had significant representations in the language services areas and related government regulation and represented LSA for over a decade before joining the company full time. Laura Schriver founded LSA over three decades ago and through her unwavering dedication, transformed it into the industry-leading enterprise it is today. As the sole CEO in LSA’s history, and the driving force behind LSA’s growth, Laura has been instrumental in shaping the company’s identity and values. “I am optimistic and excited for what the future holds,” said Laura Schriver. “I have the highest confidence in Scott as the new CEO and the work he will accomplish. Since joining LSA five years ago, he has led us on an exceptional period of growth and vision, while continuing to focus on our core values of delivering outstanding customer service, linguistic quality, and cutting-edge technology solutions.” Several years ago, Laura undertook the first of many steps to position LSA for decades to come. She hired and promoted a number of senior professionals to match the ever-growing complexity of the business. This transition of the CEO role, and the day-to-day operations that position entails, is just one of the carefully crafted strategies to sustain LSA’s success. “I am thrilled and honored to have the chance to serve LSA and its clients in this expanded role,” said Scott Cooper. “Through her vision, Laura set a tone and direction of exceptional language services delivery. We will continue to grow this vision for years to come. This title change will have no impact on LSA’s customers, services, or operations. Employees, interpreters, customers, vendors, partners and community leaders should expect business as usual as LSA continues delivering excellence – and offering new services – in all areas of its operations.” **About LSA** [Language Services Associates (LSA](https://lsa.inc/)) offers a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients, and the organizations that serve them. LSA provides the world’s leading linguists through state-of-the-art technology to solve customers’ language needs. Through its services, LSA helps its customers improve the efficiency and productivity of staff, raise customer satisfaction levels, and build loyalty. LSA provides a competitive differentiator in the healthcare, government, financial, banking, insurance, entertainment, sports, hospitality, and manufacturing industries, worldwide for companies of all sizes. **Categories:** Press Releases --- ### [Game-Changing AI Interpretation Enables Real-time Multilingual Coaching and Player Communication](https://lsa.inc/game-changing-ai-interpretation-enables-real-time-multilingual-coaching-and-player-communication/) **Published:** July 29, 2025 **Author:** Ximena Garcia **Content:** 7 min read Pennsylvania, July, 26, 2025 — In a groundbreaking move advancing the landscape of multilingual professional sports, **[Language Services Associations](https://lsa.inc/)** (LSA), the official interpretation and translation partner of the [**Philadelphia Union**](https://www.philadelphiaunion.com/), is proud to announce the launch of its **[AI Interpretation solution](https://lsa.inc/lsa-ai-interpretation/).** This cutting-edge AI-powered service, delivered via LSA’s alliance with [Lingolet](https://lingolet.ai/), **allows for instant communication between players and coaching staff in** **over 150 languages**, breaking down language barriers on and off the field. This marks one of the first times such technology has been implemented in professional soccer, setting a new standard in sports communication. ## A Leap Forward in Sports Technology **[LSA’s AI Interpretation](https://lsa.inc/lsa-ai-interpretation/)** eases communication between multilingual players and coaches so the team is aligned on the strategy and game plan. Key features include: - Real-time voice translation - Two-way communication - Portability and ease-of-use for instant sideline or locker room conversations - The ability for coaches to speak up to 150 languages simultaneously in the same training room, so every player hears in his preferred language - Customized earpieces that keep each conversation at a consistent sound level eliminating any concerns about one language overpowering another ## "We are proud to be at the forefront of innovation in language services. Our new AI Interpretation solution reflects this, providing a smarter, faster, and more accessible way to communicate, not just for athletes and coaches, but across all industries. By delivering instant access to interpretation for multilingual teams, we empower organizations to enhance communication with clients, staff, and stakeholders alike. This technology helps strengthen collaboration and fosters inclusive dialogue in sports and beyond.” — Scott Cooper, CEO at Language Services Associates. As the Philadelphia Union embraces this transformative solution, the future of multilingual communication in sports looks bright, paving the way for more inclusive and effective team dynamics. ## About LSA Language Services Associates Inc. (LSA) is a premier provider of interpretation, translation, and innovative AI language solutions, enabling clients to connect with expert interpreters for clear and effective multilingual communication. With more than three decades of experience, LSA serves thousands of organizations in hundreds of languages across various sectors, including sports, healthcare, finance, government, and more. AI Interpretation is done in alliance with **[Lingolet](https://lingolet.ai/)**. For more information, visit **[LSA.inc.](https://lsa.inc)** ## About Philadelphia Union The Philadelphia Union is an innovative, forward-thinking professional soccer club competing in Major League Soccer (MLS) and one of Philadelphia’s five major league sports teams. Driven by unprecedented fan support, MLS awarded the Philadelphia expansion franchise rights to Jay Sugarman in 2008 and the Union kicked off its inaugural season in 2010. The club has reached the finals of the Lamar Hunt U.S. Open Cup in 2014, 2015 and 2018, and has appeared in the MLS Cup Playoffs in 2011, 2016, 2018, 2019, 2020, 2021, 2022, and 2023. In 2020, the Union were awarded the club’s first Supporters’ Shield after finishing with the best regular season record in MLS. In 2022, the Union reached the MLS Cup Final for the first time in club history. In 2023, the Union reached the Eastern Conference semifinals, becoming the only Eastern Conference team to reach the semifinals in four of the last five seasons. The Philadelphia Union is part of parent company Union Sports and Entertainment LLC, which also operates Philadelphia Union II, the Philadelphia Union Academy, Philadelphia Union Foundation and Philadelphia Union Youth Programs. With a commitment to developing youth, the Union has signed 25 academy prospects to homegrown player contracts. The Union play at Subaru Park in Chester, PA on the banks of the Delaware River. The custom-built stadium is part of the Union’s unique waterfront campus, featuring a historic power plant rebuilt into a 400,000 sq. ft. creative office building, a state-of-the-art Training Complex, over seven acres of professional-grade practice pitches, and the newly announced WSFS Bank Sportsplex, a world-class, 365-day-a-year sports and recreation complex featuring indoor fieldhouse and seven outdoor fields. For more information about the Philadelphia Union, visit **[www.philadelphiaunion.com](http://www.philadelphiaunion.com)** and follow **@PhilaUnion** on Twitter or Instagram. **Categories:** Press Release --- ### [Rolling the Dice on Interpretation? That’s a Bad Bet](https://lsa.inc/rolling-the-dice-on-interpretation-thats-a-bad-bet/) **Published:** July 9, 2025 **Author:** Ximena Garcia **Content:** 10 min read The High-Stakes Cost of Language Barriers In an industry built on experience, language barriers can undermine customer confidence and affect your bottom line. Hotels and casinos work hard to deliver exciting experiences that keep guests coming back, but what happens when a guest misunderstands a promotion? Or a player walks away from the table confused? Or a family leaves a one-star review after struggling to ask for towels? These moments may seem minor, but across your operation, they can add up to millions in lost revenue. **Whether it’s missed offers or misunderstood policies, poor communication is a high-stakes risk.** That’s where [Language Services Associates](https://lsa.inc/) (LSA) comes in. We make it easy for casinos and hotels to communicate clearly with every guest, in every language, whether it’s a conversation at check-in or a question on the casino floor. **Without LSA’s professional language solutions, casinos and hotels risk:** Losing 20-30% of potential spending from non-English speakers. Damaging their reputations with negative reviews: “*Staff couldn’t understand us!*” Missing compliance requirements, risking fines for inaccessible services How LSA Gives Hotels and Casinos a Competitive Advantage Our solutions help hotels and casinos give multilingual guests the kind of experience that leads to higher profits by: Attracting & Retaining Big Spenders International travelers often spend significantly more than domestic guests—but before they open their wallets, you need to lay down a foundation of trust. In fact, high rollers from China, Latin America, and the Middle East spend significantly more when services are available in their language. That starts with a seamless experience. From check-in and concierge to bookings and gaming support, **LSA provides interpretation and translation in over 250 languages** — so nothing gets in the way of a great stay. Removing Barriers That Disrupt Service When guests aren’t sure what’s being offered, they hesitate — or opt out altogether. That hesitation, repeated across dozens of small moments each day, quietly eats into your revenue. LSA helps you remove those barriers: - **On the gaming floor,** with multilingual signage and video content that help clarify rules and promotions and AI-powered interpreting tools to assist with quick, real-time questions. - **At restaurants and spas,** with translated menus, brochures, and loyalty materials that make it easier for guests to say yes to upgrades and add-ons, boosting upsells. - **In your marketing,** with translated and localized ads that resonate with international travelers. A simple “Welcome” in Mandarin or Arabic can turn a curious click into a booking. Minimizing Risk and Maximizing Efficiency Language services do more than improve the guest experience — they also protect your business and make operations run more smoothly. LSA helps you: - **Support compliance with confidence.** We translate safety notices, responsible gaming policies, and other essential materials to help you meet legal and regulatory requirements. - **Reduce service breakdowns.** Clear communication means fewer miscommunications, fewer guest complaints, and less time spent troubleshooting. - **Free up your team.** With on-demand interpretation and translation tools, your staff can respond quickly and stay focused on what they do best—providing great service. Where Revenue Slips Through the Cracks (and How LSA Helps Catch It) Sometimes the biggest losses come from the smallest moments. Here are some real-world examples of how language barriers quietly cost casinos and hotels — and how LSA helps turn those moments into wins. ## On the Gaming Floor ❌ Korean-speaking players miss out on high-roller bonuses because they don’t understand the promotion signage. ✅ With multilingual video content and AI dubbing, those perks are clear—and those players stay engaged. ## At Check-In ❌ A Spanish-speaking family waits over 30 minutes just to get help. Frustrated, they leave a negative review before their bags hit the room. ✅ With LSA’s on-demand phone and video interpretation solutions, and AI interpretation tools, staff can assist them in real time — no delays, no complaints. ## In the Restaurant ❌ Arabic-speaking guests can’t decipher the menu and decide to dine elsewhere. ✅ A translated digital menu turns a missed opportunity into a 25% boost in food and beverage sales. Top 5 Languages Your Casino Hotel Needs Your guests arrive from all corners of the globe, but these five languages represent particularly lucrative clientele. It’s essential that your staff, signage, marketing, and services are well prepared to meet their needs. - **Spanish:** Spoken by 25% of Las Vegas locals and many domestic and international guests. - **Mandarin/Cantonese:** Chinese tourists consistently rank among the highest spenders in hospitality and gaming. - **Korean:** Major players in luxury resorts. - **Arabic:** High-net-worth guests from the Middle East expect premium service in their language. - **Portuguese:** Brazilian tourists flock to Vegas and Miami. LSA offers interpretation and translation in all of these languages — and over 250 more — so you’re always ready to welcome your next VIP guest. How LSA Works for Casinos & Hotels LSA’s services are built to meet the needs of fast-paced, guest-facing environments like yours, with a full range of services, including: ## 24/7/365 Interpretation: [Phone](https://lsa.inc/services/over-the-phone-interpretation/), [video,](https://lsa.inc/services/video-interpretation/) [onsite](https://lsa.inc/services/onsite-interpretation/), and[ AI interpretation](https://lsa.inc/lsa-ai-interpretation) support for front desk, security, and emergencies. ## AI Video Dubbing: Translate slot machine tutorials and promotional screens with [LSA AI Video Dubbing](https://lsa.inc/ai-video-dubbing/). ## Multilingual Staff Training: [Ensure your team’s language skills meet ](https://lsa.inc/services/language-assessment/)[service ](https://lsa.inc/services/language-assessment/)[standards](https://lsa.inc/services/language-assessment/) so they can communicate confidently with diverse guests. ## Translate Website and Materials: [E](https://lsa.inc/services/translation-localization/)[liminate ](https://lsa.inc/services/translation-localization/)[confusion and ](https://lsa.inc/services/translation-localization/)[legal risks](https://lsa.inc/services/translation-localization/) by translating everything from pool rules to jackpot disclaimers, online and at your location(s). ![](https://lsa.inc/wp-content/uploads/2025/07/Blog-Post-Featured-Image-16-1024x531.png "Increase your reach with language services - Language Services Associates - Language Services Associates") Let LSA be Your Language Partner in Creating Unforgettable Guest Experiences **Ready to Raise the Stakes?** Whether you’re catering to international high rollers or multilingual families on vacation, your guests expect clear communication at every touchpoint. **Partner with LSA to provide inclusive, high-impact multilingual services that drive revenue and create lasting guest impressions.** From the casino floor to your digital platforms, we deliver smarter language solutions that will resonate with your staff and customers. Don’t let language barriers gamble away your profits. Visit [www.lsa.inc ](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lsa.inc%2F&data=05%7C02%7Cjay.honstetter%40lsa.inc%7Cb0e4530fc5e24d8f78fe08dda43fe95a%7Cfecc81d201044af8a390c160c5ef2cdc%7C0%7C0%7C638847316896939013%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=NJPsH9PU1rNbHPKjb8fMzvige%2FD0KiR7gqNqLQ4DPYw%3D&reserved=0)or contact us at to learn more. [ GET STARTED ](https://lsa.inc/contact-sales/) **Categories:** Blog **Tags:** Casinos, Hospitality, Hotels --- ### [How Language Access Creates Equity in K–12 Education](https://lsa.inc/equity-in-education-access-language-services-for-k-12-schools_5-15/) **Published:** May 15, 2024 **Author:** Ximena Garcia **Content:** 7 min read #### Key Findings ## Every Student and Family Deserves to be Understood As classrooms become increasingly multilingual and multicultural, language should never stand in the way of learning. But for millions of students and families across the U.S., limited English proficiency (LEP) remains a major barrier to equitable education. When students can’t understand their lessons — or parents can’t engage with school communications — the achievement gap only grows wider. [**Language Services Associates (LSA)** ](https://lsa.inc/)is helping schools across the country change that. **Language’s Impact on Education** Download our brochure to learn more about language’s impact on education and the advantages of partnering with an experienced language service provider. [ DOWNLOAD THE BROCHURE ](https://simplebooklet.com/finaleducationalpiece411202) ## Why Language Access Matters in K–12 There are over 5 million English Language Learner (ELL) students in U.S. public schools. That number continues to grow every year — and so do the demands on teachers, administrators, and support staff. Whether it’s an IEP meeting, a parent-teacher conference, or a school-wide alert, clear, culturally competent communication is essential for student success and federal compliance. ## What Equity in Education Really Looks Like Educational equity is more than simply translating report cards. It means giving every family the tools they need to participate in their child’s education fully — regardless of what language they speak at home. That includes: - Real-time interpreting during school events and emergencies - Translated notices, forms, and consent documents - Support for special education and IEP meetings - Accessible multilingual communication via phone, video, and onsite interpreters - Accurate, culturally sensitive translations of curriculum and classroom materials [ ![Language access technology to improve education equity](https://lsa.inc/wp-content/uploads/elementor/thumbs/Language-access-technology-to-improve-education-equity-radkplsds5tvo8kyo3gm7lbbct1d0xjepwk5rawwfa.png "Language access technology to improve education equity") ](https://simplebooklet.com/finaleducationalpiece411202) ## LSA’s Modern Language Access Solutions for Schools LSA is a trusted partner to public school districts, charter networks, and educational organizations nationwide. Our education-specific services are designed to be: - **Flexible** – Available 24/7 by phone, video, or onsite - **Compliant** – FERPA and IDEA-aligned, with data security at the core - **Efficient** – Access 6,000+ qualified interpreters and 250+ languages within seconds ## Forward-Thinking Interpretation and Translation Services for 2025 - **[AI Video Dubbing](https://lsa.inc/ai-video-dubbing/)** for district-wide communications, promotional videos, or educational content - **[On-Demand AI Interpretation](https://lsa.inc/lsa-ai-interpretation/)** for fast, cost-effective coverage in non-critical conversations - **[Multilingual Website Support](https://lsa.inc/services/ai-machine-translation-post-editing/)** that allows districts to serve families in their preferred language online - **[Staff Language Assessments](https://lsa.inc/services/language-assessment/)** to validate the proficiency of bilingual staff who serve in dual roles [ ![Interpretation, Translation, and AI-Powered Language Solutions for Education](https://lsa.inc/wp-content/uploads/elementor/thumbs/Interpretation-Translation-and-AI-Powered-Language-Solutions-for-Education-radkplsds5tvo8kyo3gm7lbbct1d0xjepwk5rawwfa.png "Interpretation, Translation, and AI-Powered Language Solutions for Education") ](https://simplebooklet.com/finaleducationalpiece411202) ## Why Cutting Corners Costs More Using untrained bilingual staff or relying on Google Translate might seem convenient — **but it can lead to misunderstandings, mistrust, and even legal risk.** And while AI tools are often readily accessible, unreliable translations without human oversight lack the necessary cultural nuance crucial for effective communication — **and the ability to switch over to a human interpreter when needed.** When families feel unheard, engagement drops, satisfaction falls, and critical opportunities for collaboration are missed. Worse, miscommunication in areas like special education can expose districts to lawsuits and compliance penalties. LSA ensures your communications are not only accurate but inclusive — helping you build trust, avoid risk, and support every student more fully. ## Bridge the Language Gap LSA will work with you and your budget to create a language access program that meets the needs of your school. **Our experience in the education system is proven and unmatched.** LSA helps schools break down language barriers — so every student, parent, and staff member feels seen, heard, and supported, Learn more about **[LSA’s language services](https://lsa.inc/services/video-interpretation/)** today! Contact our team at **[(800) 305-9673](tel:8003059673)** ext. 55305 or fill out our **[contact form](https://lsa.inc/contact-us/)** in seconds. ### About Language Services Associates (LSA) Language Services Associates (LSA) is a trusted leader in professional language access solutions, delivering high-quality interpretation and translation services to organizations across healthcare, education (K–12 and higher education), financial services, government, legal, entertainment industries, and more. With over three decades of experience, LSA supports clients in more than 250 languages through on-demand phone, video, onsite, and AI-powered interpreting, written translation, and language testing and assessments. LSA’s secure, cloud-based platform and proprietary scheduling technology provides fast, compliant, and seamless language support — empowering clients to connect with diverse populations, improve communication outcomes, and meet regulatory requirements. **Categories:** Blog, Education --- ### [ASL Is Not English, Stop Treating It Like It Is.](https://lsa.inc/asl-is-not-english-stop-treating-it-like-it-is/) **Published:** July 3, 2025 **Author:** Ximena Garcia **Content:** 8 min read American Sign Language Is Not a Signed Version of English Did you know that **American Sign Language (ASL) is a complete, natural language** **with its own grammar**, syntax, and structure? Unlike what many people assume, **ASL is not a visual representation of English** — it’s a distinct and rich language used by the Deaf and Hard of Hearing (DHH) community. Closed captioning and written transcripts are not substitutions for ASL Interpreters. For businesses, educators, and content creators, this means that simply adding **English subtitles to videos is not enough** to ensure accessibility. Many DHH individuals rely on ASL as their primary language, and written English may be difficult or inaccessible for them. That’s where professional **ASL interpretation** comes in — whether for pre-recorded videos, live events, or on-demand [Video Remote Interpretation](https://lsa.inc/services/video-interpretation/) (VRI) services. Do not let insufficient language support alienate your DHH audiences. Allow [Language Services Associates](https://lsa.inc/) (LSA) to help you use the right tools and services to effectively break down language barriers and communicate with your DHH community in their own language. LSA proudly offers [American Sign Language](https://lsa.inc/services/american-sign-language/) services provided virtually or onsite by highly qualified interpreters who are certified by the Registry of Interpreters for the Deaf (RID). We remain up to date with the latest state requirements and actively review and update our records to ensure our team meets all necessary documentation and compliance standards. For onsite healthcare needs, our ASL team is security-cleared and maintains current immunization records. **Additionally, we can seamlessly incorporate an ASL interpreter into your prerecorded videos.** ![ASL Interpretation provided by LSA](https://lsa.inc/wp-content/uploads/2025/07/Blog-Post-Featured-Image-7-1024x531.png "ASL Interpretation provided by LSA - Language Services Associates - Language Services Associates") Why ASL Interpretation Matters Did you know ASL is the third most used language in the U.S. today? Think about how many people you’re currently not reaching because you don’t have effective ASL support. Here are some important facts debunking common misconceptions about ASL: ASL is a Visual Language ASL is highly expressive, using **facial expressions, body movements, and spatial references** to convey meaning — much like tone and inflection in spoken languages. Subtitles cannot capture these nuances, leaving DHH viewers without full comprehension or emotional context. Not All DHH Individuals Read English Fluently Many members of the Deaf community grow up using ASL as their first language, and their proficiency in written English varies. Providing an ASL interpreter ensures that your message is clear and accessible to everyone. Legal & Ethical Responsibility Under the Americans with Disabilities Act (ADA), businesses and organizations are required to provide effective communication access. By including ASL interpretation, you’re not only complying with the law but also demonstrating inclusivity for your audience. With LSA’s professional ASL services you boost diversity, support equity and inclusion, improve productivity, and have the potential to expand your workforce with talented DHH prospects. Equitable access to language services is not just the law – it’s the best way to serve DHH individuals in your community. How LSA Can Help At Language Services Associates we provide: - **ASL Interpretation for Pre-Recorded Videos:** Ensure your content is fully accessible with professional ASL overlay. - **Live Onsite ASL Interpreters:** Perfect for conferences, meetings, and events. - **Expertise in ASL Linguistics:** Our interpreters understand the cultural and linguistic nuances of ASL, delivering accurate and engaging communication. Benefits of Choosing ASL Interpreters With LSA ![](https://lsa.inc/wp-content/uploads/2025/06/AI-Interpretation-Landing-Page-19.png "Hybrid language support - Language Services Associates - Language Services Associates")24/7/365 live technical and customer service support ![](https://lsa.inc/wp-content/uploads/2025/06/AI-Interpretation-Landing-Page-21.png "Combining advanced technology with accuracy - Language Services Associates - Language Services Associates")100% RID-certified ASL Interpreters ![](https://lsa.inc/wp-content/uploads/2025/06/AI-Interpretation-Landing-Page-18.png "Portability and ease of use - Language Services Associates - Language Services Associates")Subject-specific interpreters specialized in every sector ![](https://lsa.inc/wp-content/uploads/2025/06/AI-Interpretation-Landing-Page-20.png "Compliant, private, and secure - Language Services Associates - Language Services Associates")Security-cleared ASL interpreters with updated immunization records for onsite healthcare assignments ![Victoria Rodriguez-Mitchell | ASL Interpreter](https://lsa.inc/wp-content/uploads/2024/09/Untitled-design-4-1024x750.jpg "Victoria Rodriguez-Mitchell | ASL Interpreter - Language Services Associates - Language Services Associates") LSA Supports The Philadelphia Union As the official Language Service Provider for the Philadelphia Union, our ASL interpreters allow Deaf and HOH fans to follow games with interpreted interviews, announcements, conferences, and more – on the field and online. Make Your Content Truly Inclusive Don’t let language barriers exclude the Deaf and Hard of Hearing community. By incorporating ASL interpretation, you’re opening your content to a wider audience while fostering equity and inclusion. **[Contact us today](https://lsa.inc/contact-sales/)** to discuss your ASL interpretation needs — let’s make communication accessible for all! [ GET STARTED ](https://lsa.inc/contact-sales/) **Categories:** American Sign Language (ASL), Blog **Tags:** American Sign Language --- ### [Prepare for Change: New Section 1557 Rules Take Effect July 5 — Is Your Organization Ready?](https://lsa.inc/prepare-for-change-new-section-1557/) **Published:** June 18, 2025 **Author:** Ximena Garcia **Content:** 7 min read Last year, the Department of Health and Human Services (HHS) [finalized updates to Section 1557 of the Affordable Care Act, reinforcing protections against discrimination in federally funded health programs with 15 employees or more](https://lsa.inc/language-access-gets-a-boost-with-new-section-1557-ruling/). These enhancements included new mandates to guarantee meaningful language access for individuals with limited English proficiency (LEP), as well as for patients with disabilities. While the rule officially took effect on July 5, 2024, many key requirements — especially those around language access — don’t become enforceable until this year. These requirements include: - Written language access policies and procedures - Staff training - Nondiscrimination notices in the top 15 LEP languages for the state - Appointment of a Section 1557 coordinator responsible for compliance ![Section 1557](https://lsa.inc/wp-content/uploads/2025/06/Blog-Post-Featured-Image-4-1024x512.png "Section 1557 - Language Services Associates - Language Services Associates") What’s at Stake for Healthcare Organizations? 68 million U.S. residents speak a language other than English at home, with many reporting limited English ability. Millions more face disabilities that can impact communication. For healthcare providers, these language barriers create legal, clinical, and strategic concerns. Failing to provide meaningful language access for patients with LEP or accessibility needs can lead to serious and wide-ranging consequences, including: - Risk of non-compliance with federal anti-discrimination laws - Higher liability due to miscommunications - Missed opportunities to serve diverse patient populations By meeting Section 1557 requirements, health programs reduce risk, strengthen patient trust, and improve health outcomes through better communication and equitable access. What You Must Do by July 5, 2025 **To be compliant with the updated standards, organizations must take the following steps:** **1. Publish policies on language access, including:** - **Nondiscrimination policies**: Reinforcing the organization’s dedication to equitable treatment. - **Grievance procedures**: Detailing the process for individuals to report discrimination and pursue resolution. - **Language access procedures**: Making sure services are available to LEP individuals. - **Auxiliary aids and services procedures**: Offering vital support for individuals with disabilities. - **Reasonable modifications**: Modifying policies and practices to support individuals with disabilities. **2. Display notices of nondiscrimination** **and language assistance** Healthcare providers must ensure that individuals with LEP know about non-discrimination policies and their right to free language assistance services. This includes posting notices prominently at their facilities and on their websites. The notices must be provided in English and at least the 15 most common languages spoken by LEP individuals in their state. **3. Use qualified interpreters/translators** If a provider uses machine translation, the new rule requires review by a human translator in cases where accuracy is critical — such as when the source materials are relevant to a limited English proficient individual’s rights or benefits, impact meaningful access to care, or contain complex or technical language that can be hard to understand. Under the new rules, all interpreters must be trained and qualified. That means providers can’t rely on family, friends or untrained staff to interpret. Bilingual staff may serve as interpreters as part of their job duties — but only if they’ve demonstrated proficiency in both English and the non-English language used by the patient. Where LSA Can Support You **You don’t have to navigate these new requirements alone. LSA is here to help at every step with:** - **Qualified interpreters (Onsite/Over the Phone/Video Remote)** to meet real-time access requirements - **Expert** **translation and localization** of policies, notices, forms, aftercare instructions, patient materials, and more — always done by a human or with human oversight - **Language assessments and testing** for your multilingual staff to fulfill new training mandates - **AI-enhanced solutions** (AI Video Dubbing, AI Interpretation, AI Machine Translation +) with human oversight to guarantee accuracy and confidentiality - **Consulting on language access planning, including** population analysis, policy drafting, selecting appropriate language tools, and identifying all required languages. Meeting the Section 1557 language-access standards isn’t just about compliance. It’s a strategic investment in better patient care, stronger community trust, reduced legal risk, and broader market access. **July 5, 2025, is your deadline —** partner with LSA to ensure you’re ready. Contact us at [800.305.9673](tel:800.305.9673) X55305 or fill out the click the button below to fill out the contact form. [ GET STARTED ](https://lsa.inc/contact-sales/) About LSA Language Services Associates Inc. (LSA) is a leading provider of interpretation, translation, and innovative AI language solutions, enabling clients to connect with expert interpreters for effective multilingual communication. With over three decades of experience, LSA facilitates millions of interactions yearly in hundreds of languages. **Categories:** Blog **Tags:** Section 1557 --- ### [Language Services Associates Named Philadelphia Inquirer Top Workplace – Three Years Running](https://lsa.inc/philadelphia-inquirer-top-workplace-2025/) **Published:** May 19, 2025 **Author:** Ximena Garcia **Content:** 7 min read **May 20, 2025 –** Language Services Associates (LSA), a leader in interpretation, translation, and **[AI-driven language solutions](https://lsa.inc/ai/)**, headquartered in the Philadelphia area, is proud to announce its recognition as a **[Philadelphia Inquirer Top Workplace for 2025](https://topworkplaces.com/company/language-services-associ/)**. This marks the third consecutive year that LSA has received this recognition and secured a spot among the **top 10 midsize companies.** LSA has earned this esteemed honor, showcasing its reputation as an organization where employees feel valued, supported, and empowered to grow. This list is based solely on **[employee feedback](https://www.energage.com/survey/)** gathered through a third-party survey administered by employee engagement technology partner **[Energage](https://www.energage.com/)**, LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few. As a cornerstone of the Philadelphia business community for over three decades, LSA understands the importance of a positive workplace culture not only for employee well-being but also for enhancing business partnerships. “*Being named a Philadelphia Inquirer Top Workplace for a third consecutive year is an incredible honor. I am so proud that our employees recognize LSA as a great place to work, because building a strong, inclusive, people-first culture is not just good for our team, it is good for our clients*,” said Scott Cooper, CEO of LSA. “*When our team feels valued and motivated, it directly translates into superior service for our partners. This recognition reinforces our commitment to excellence and collaboration in every interaction.*” LSA assists organizations in connecting with their limited English proficient (LEP) customers and patients through high-quality interpretation and translation services. LSA’s dedicated team is passionate about enabling impactful communication through an extensive array of tailored language solutions including Over the Phone, Onsite, and Video Remote Interpretation, AI tools, Translation, integration with the Epic Toolbox, and more. By fostering an inclusive workplace built on collaboration, transparency, and teamwork, LSA continues to break new ground in the competitive language access industry. “*Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,*” said Eric Rubino, Energage CEO. “*That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.*” Learn more about LSA and join our team today! Contact us at **[800.305.9673](tel:8003059673)** X55305 or fill out our **[contact form](https://lsa.inc/contact-sales/).** **About Language Services Associates** Language Services Associates (LSA) has been a leading language provider for over three decades. We offer a comprehensive suite of language services solutions including Over the Phone Interpretation, Video Remote Interpretation, Onsite interpretation, AI Machine Translation+, AI Video Dubbing, Translation & Localization (written word), Language Assessments & Testing, the LSA Scheduler, and additional features and add-ons to ensure your program is fully customized to fit your needs. With thousands of clients worldwide, more than 7,000 carefully vetted interpreters, and expertise in hundreds of languages, LSA stands out as the language provider of choice across various sectors, including insurance, call center, healthcare, government, finance, banking, entertainment, hospitality, and manufacturing. **About Energage** Making the world a better place to work together. ™ Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 19 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit **[Energage](https://www.energage.com/)** or **[Top Workplaces.](https://topworkplaces.com/)** **Categories:** Press Release --- ### [Why Subtitle When You Can Speak the Language?](https://lsa.inc/why-subtitle-when-you-can-speak-the-language/) **Published:** June 4, 2025 **Author:** Ximena Garcia **Content:** 13 min read **Globally scale your videos with LSA’s AI Video Dubbing** Video content is a powerful way to connect with audiences, but traditional subtitles are not necessarily the most effective solution for engaging multilingual viewership. While subtitles allow viewers to follow along in their native language, they require constant reading, can be distracting, and fail to fully capture the speaker’s tone and intent. Language Services Associates (LSA) has a solution. Don’t settle for subtitles — speak the language without ever actually speaking the language with **[LSA AI Video Dubbing](https://lsa.inc/ai-video-dubbing/).** It’s a new way to translate and dub your videos. It’s fast, cost-effective, and easy to connect in more languages than ever before. Let’s break it down: The Problems with Traditional Video Translation For years, subtitles and voiceovers have been the industry standard for making video content accessible to multilingual audiences. However, they come with limitations: - Subtitles divide the viewer’s attention between reading and watching. - Voiceovers often sound unnatural and disconnected from the speaker’s original expressions. - Traditional dubbing is expensive and time-consuming, requiring extensive manual synchronization. **LSA AI Video Dubbing** is a revolutionary technology that dubs and translates videos into over **70 languages** — **while maintaining the original speaker’s voice, tone, and expressions.** It’s a high-quality solution with faster turnaround times than traditional dubbing. It allows you to connect with multilingual audiences at speed and scale. ### Traditional Subtitling - Creation of text representing the spoken dialogue in a video. - Requires transcription, translation, and time coding. - Preserves original audio and authenticity of the performance. - Improves accessibility for Deaf and Hard of Hearing individuals. - More cost-effective than dubbing — requires less production time and fewer resources. ### Traditional Dubbing - Replacing spoken dialogue in a video with translated dialogue performed by voiceover actors. - Requires translation, voiceover, lip synching, mixing, and post-production. - Attempts to match the emotional content of the original by synching dialogue as closely as possible and using relatable voiceovers. - Improves accessibility for individuals with visual impairments. - More costly and time-consuming due to its complexity, production costs, and multifaceted team. ### LSA AIVideo Dubbing - Dubs and translates videos into over 70 languages — while maintaining the original speaker’s voice, tone, and expressions. - LSA's advanced AI technology translates your video, clones your voice, and syncs your lip movements. An experienced linguist reviews and edits for clarity before delivering an authentic viewing experience in the target language(s). - Preserves original audio and authenticity of the performance while creating a more immersive experience. - Improves accessibility for everyone. - Significantly more cost-effective and less time-consuming than traditional dubbing, and creates a better overall experience than traditional subtitling. ### Traditional Subtitling - Creation of text representing the spoken dialogue in a video. - Requires transcription, translation, and time coding. - Preserves original audio and authenticity of the performance. - Improves accessibility for Deaf and Hard of Hearing individuals. - More cost-effective than dubbing — requires less production time and fewer resources. ### Traditional Dubbing - Replacing spoken dialogue in a video with translated dialogue performed by voiceover actors. - Requires translation, voiceover, lip synching, mixing, and post-production. - Attempts to match the emotional content of the original by synching dialogue as closely as possible and using relatable voiceovers. - Improves accessibility for individuals with visual impairments. - More costly and time-consuming due to its complexity, production costs, and multifaceted team. ### LSA AI Video Dubbing - Dubs and translates videos into over 70 languages — while maintaining the original speaker’s voice, tone, and expressions. - LSA's advanced AI technology translates your video, clones your voice, and syncs your lip movements. An experienced linguist reviews and edits for clarity before delivering an authentic viewing experience in the target language(s). - Preserves original audio and authenticity of the performance while creating a more immersive experience. - Improves accessibility for everyone. - Significantly more cost-effective and less time-consuming than traditional dubbing, and creates a better overall experience than traditional subtitling. Beyond Subtitles: The LSA AI Video Dubbing Advantage Our cutting-edge AI technology does more than just add captions. It clones your voice, syncs your lip movements, and delivers an authentic viewing experience in the target language. Present your training videos, educational content, advertisements, patient instructions, team interviews, marketing videos, and corporate communications delivered as if you fluently speak your target language(s). Maintain consistent voice quality and brand alignment while improving accessibility and enhancing engagement. Here’s how it works: 1. **Create Your Video** – Record your content as usual. 2. **Select Your Language** – Choose from over 70 languages and dialects. 3. **Deliver with Impact** – LSA’s AI-powered dubbing translates, syncs, and refines your video for seamless communication. **72.4% of consumers said they would be more likely to buy a product with information in their own language** — Don’t lose potential customers to language barriers, dub your ads now with LSA AI Video Dubbing. [ CONTACT US NOW ](https://lsa.inc/contact-sales/) See the Difference Watch below to see how we translated and dubbed the Tampa Bay Sun’s interview, making it more accessible for their multilingual audience. ![](https://lsa.inc/wp-content/uploads/2025/06/Tampa-Bay-Sun-Promo-Video-AI-Dubbing.png "Tampa Bay Sun Promo Video AI Dubbing - Language Services Associates - Language Services Associates") Through our partnership with the **[Tampa Bay Sun Football Club](https://www.tampabaysunfc.com/news/2025/05/13/sun-step-up-for-spanish-speaking-soccer-fans/)** (Tampa Bay’s first professional women’s soccer team), we translated and dubbed this interview into four different languages — French, Spanish, German, and Russian. This is an example of how we expand the game to an increasingly diverse fanbase by connecting with fans in innovative ways. Watch the video and see how natural each language looks and sounds. Speed, Accuracy, and Cost Savings AI Video Dubbing isn’t just more engaging — it’s also faster and more cost-effective than traditional dubbing methods. Unlike expensive studio recordings that take weeks to produce, AI Video Dubbing is completed in a fraction of the time while delivering high-quality output — our technology eliminates the need for expensive voice actors and time-consuming professional synchronization. Plus, LSA’s expert linguists provide final quality assurance, ensuring accuracy and cultural appropriateness. An experienced translator with a background in your field will review the video and make adjustments where necessary to ensure each word is spoken exactly as it should be. LSA’s AI-Powered Language Solution Suite **[LSA AI Video Dubbing](https://lsa.inc/ai-video-dubbing/)** is just one component of LSA’s new forward-thinking [AI-powered language solutions suite](https://lsa.inc/ai/). LSA also offers [AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/) for fast, cost-effective translations enhanced by a human post-editor. AI translates the content using your linguistic resources, and a professional refines it for accuracy. And, through [our alliance with Lingolet, we offer AI Interpretation services](https://lsa.inc/language-services-associates-and-lingolet-announce-strategic-alliance-to-revolutionize-language-services/) that allow our customers to transition effortlessly between AI and human interpretation services without disruption to call flows or reporting platforms. ## LSA’s full suite of language services. [ ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ](https://lsa.inc/services/over-the-phone-interpretation/) ## Over the Phone Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Language Assessments and Testing](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-22-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "Language Assessments and Testing") ## Language Assessments & Testing ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "LSA AI Video Dubbing") ## AI Video Dubbing ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-14-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "AI Machine Translation+") ## AI Machine Translation+ ![AI Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-21-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "AI Interpretation") ## AI Interpretation ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler **Don’t let language be a barrier** — let LSA help you speak to the world. Contact us today to learn more! [ GET STARTED ](https://lsa.inc/contact-sales/) About LSA Language Services Associates Inc. (LSA) is a leading provider of interpretation, translation, and innovative AI language solutions, enabling clients to connect with expert interpreters for effective multilingual communication. With over three decades of experience, LSA facilitates millions of interactions yearly in hundreds of languages. **Categories:** Blog **Tags:** AI Language Services, AI Video Dubbing --- ### [The Vital Role of Language Services in Palliative Care: An Essential Guide for Healthcare Professionals](https://lsa.inc/the-vital-role-of-language-services-in-palliative-care-an-essential-guide-for-healthcare-professionals/) **Published:** May 21, 2025 **Author:** Ximena Garcia **Content:** 14 min read In palliative care, where every word matters, effective and empathetic communication forms the cornerstone of high-quality holistic services. For patients and families with limited English proficiency (LEP), language barriers can severely impede understanding, erode trust, and diminish dignity. In an **[article from Hospice News](https://hospicenews.com/2023/01/17/nhpco-language-mistrust-lack-of-diverse-staff-come-between-hospices-and-underserved-populations/)**, an NHPCO spokesperson said, “Trust serves as the center point for whether patients and the community utilize hospice care or not. **Trust shows up in different forms, like language** and consistency in what the hospice organization states that their resources are. The other key factor is that **providers are not having the important discussions early on, \[likely\] because of the lack of managing language barriers** and staff who can relate to the patient and family and help build trust.” Partnering with an experienced language service provider, like Language Services Associates (LSA), makes it easier for your team to connect patients and families with the language access they deserve at every touchpoint. Whether it’s quick access to phone, video, or onsite interpreters—or built-in connections through the Epic Toolbox—LSA helps your team reach the right support quickly, when families need it most. Implementing professional interpretation and translation services is not just an advantage; it’s an indispensable component of delivering fair, ethical, and patient-focused palliative care. In this guide, we’ll explore why communication is at the heart of palliative care, the real impact of language barriers on patients and families, and how practical solutions like LSA’s can help your team provide more equitable, compassionate care. ![](https://lsa.inc/wp-content/uploads/2025/05/Blog-Post-Featured-Image-46-1024x531.jpg "Multilingual services in palliative care - Language Services Associates - Language Services Associates") Communication Is Care Language barriers significantly hinder access to vital palliative care, result in lower hospice utilization, and limit essential conversations about care goals. In many cases, this starts before LEP patients have even had a chance to consider their care options. Palliative care encompasses intricate conversations about symptom management, care objectives, advance directives, and end-of-life decisions. These discussions are profoundly personal and emotionally charged. Without the assistance of professional interpreters and translators, patients risk missing vital information or feeling excluded from their own healthcare experience. And the risk doesn’t stop there. Patients with LEP are twice as likely to experience medical errors due to communication issues. When patients get assistance in their own language, they can: - Clearly understand their diagnosis and treatment options - Communicate their values, cultural beliefs, and personal goals - Actively participate in shared decision-making **This not only leads to improved clinical outcomes but also better emotional well-being for both patients and their families.** LSA’s integration with Epic ​and ​Toolbox designation provides instant access to medical interpreters directly through your EHR. Cultivating Trust Through Cultural Competence In a study about clinicians’ awareness of language access and barriers, **[95.6% of clinicians surveyed agreed that language barriers and cultural differences impact patient care.](https://www.sciencedirect.com/science/article/pii/S2514664524001930?utm_source=chatgpt.com)** Overcoming these barriers requires more than language proficiency. Interpretation goes beyond words; it involves understanding emotions, culture, and context. Even if you have bilingual staff available, they may struggle with these nuances. Skilled medical interpreters, particularly those with a background in palliative care, recognize the critical role of tone, empathy, and cultural awareness. Their involvement: - Averts miscommunication that could lead to mistrust or anxiety - Bridges cultural divides that can impact decision-making and perceptions of illness - Fosters a strong therapeutic partnership between the care team and the patient/family This vital human connection, created through accurate and compassionate communication, lies at the heart of palliative care. LSA’s expert medical interpreters are carefully vetted, ensuring they have the experience and background to provide critical language services in situations that require sensitivity, cultural competence, and a clear understanding of medical terminology and nuances. [ ![](https://lsa.inc/wp-content/uploads/2025/05/Blog-Post-Featured-Image-47-1024x531.jpg "Technology and language solutions - Language Services Associates - Language Services Associates") ](https://lsa.inc/contact-us/) Maintaining Ethical and Legal Standards Utilizing professional language services is not only a best practice, but also a legal requirement. Title VI of the Civil Rights Act, along with various state health regulations, mandates that individuals with LEP have meaningful access to services. Neglecting to provide interpretation can lead to: - Insufficient informed consent - Violations of confidentiality - Higher chances of medical errors and liability issues It is crucial to **[avoid using family members, particularly children, as interpreters.](https://lsa.inc/why-a-bilingual-family-member-or-friend-is-never-a-good-substitute-for-a-medical-interpreter/)** This practice can be emotionally inappropriate, often inaccurate, and carries significant legal risks. Additionally, using untrained bilingual staff presents the same issues. If you have bilingual staff you would like to use as ad-hoc interpreters, LSA offers **[Language Assessments and Testing](https://lsa.inc/services/language-assessment/)**. These assessments test language proficiency and determine if your employee meets the requirements set forth by The Joint Commission and Section 1557 of the Affordable Care Act. ![](https://lsa.inc/wp-content/uploads/2025/05/Blog-Post-Featured-Image-45-1024x531.jpg "Communication is care - Language Services Associates - Language Services Associates") Assisting Families in Navigating Difficult Decisions Palliative care isn’t just for the patient, it’s​ ​also for their family. Access to language services enables families to: - Receive clear updates and guidance - Engage in care planning and decision-making - Feel empowered and respected during an extremely challenging time Providing translated materials—like POLST (Physician Orders for Life-Sustaining Treatment) forms, pain management instructions, or grief resources—offers clarity and solace that extends beyond the bedside. When families need support, they often need it in the moment. Our interpreting services, like **[Over the Phone Interpretation](https://lsa.inc/services/over-the-phone-interpretation/)**, allow for fast access to interpreters to reach a family at home. LSA has expanded its OPI service with features and add-ons like **[Reverse Call Flow and Scheduled OPI](https://lsa.inc/services/reverse-call-flow/)**, by connecting directly to an interpreter via a toll-free number before calling your facility. How a Partnership with LSA Improves Palliative Care for Doctors, Clinicians, and LEP Patients Palliative care isn’t just clinical work—it’s deeply human work, guiding patients and families through moments that will stay with them forever. By incorporating interpretation and translation services into your processes, you help eliminate disparities and reinforce the message that every patient is valued, regardless of language or background. We know that busy teams often worry about adding “one more thing” to their workflow. That’s why LSA focuses on making language support easy to access, whether through quick phone or video connections, built-in access in the Epic Toolbox, or tools designed to fit the way your team already works. LSA has served hospital and healthcare facilities’ interpretation and translation needs for over three decades, delivering medical language services around the clock through all modalities. Palliative care requires more than just an interpreter, it requires experienced **experts capable of providing comprehensive care, 24/7/365**. LSA’s medical interpreters are carefully vetted and provide the highest level of support to staff and LEP patients. Behind the scenes, our technical team works to keep services fast, secure, and user-friendly. We develop our own applications and software explicitly tailored to our clients and over the phone and video remote interpretation services. With an ever-expanding suite of language services, LSA outfits your team with the language tools you need to deliver optimal palliative care for your LEP patients. Our open API allows for integration with all major telehealth platforms, and LSA’s designation in the Epic Toolbox affirms that LSA uses the required technologies that meet Epic’s recommended integration pattern for next-level service through your EHR. We also offer unique tools like **[AI Video Dubbing](https://lsa.inc/ai-video-dubbing/)** to create natural-looking patient education or instructional videos in over 75 languages, so patients and families can better understand their care. Prioritizing language access is not merely an additional task — it’s essential to protecting patient well-being and making sure every family feels seen, heard, and cared for when it matters most. ## LSA’s full suite of language services. [ ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ](https://lsa.inc/services/over-the-phone-interpretation/) ## Over the Phone Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Language Assessments and Testing](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-22-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "Language Assessments and Testing") ## Language Assessments & Testing ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "LSA AI Video Dubbing") ## AI Video Dubbing ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-14-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "AI Machine Translation+") ## AI Machine Translation+ ![AI Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-21-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "AI Interpretation") ## AI Interpretation ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler Ready to upgrade your **palliative care service** with advanced technology and language solutions? [ CONTACT US NOW ](https://lsa.inc/contact-sales/) **Categories:** Blog, Healthcare --- ### [REBRANDING ANNOUNCEMENT: LSA Updates with Exciting & Modern Logo](https://lsa.inc/rebranding-announcement-lsa-updates-with-exciting-modern-logo/) **Published:** July 6, 2023 **Author:** admin **Content:** 5 min read **Exciting New Logo** (July 2023) After more than three decades in business, Language Services Associates (LSA) has launched its new logo and appearance with an exciting view towards the future. LSA remains the same industry leading language service provider customers rely on every day, but has a new and exciting look! With this rollout, LSA matches more directly its branding to its work, passion, vision, the solutions it brings to its amazing network of interpreters, people who speak different languages, and to its partners. The new logo has a vibrant and modern look, with brighter colors, sharper edges, and the “LSA Full Stop” – punctuating LSA’s full-service approach to providing the best customer service from start to finish – all reflecting its commitment to excellence in language services. Effective July 2023, the following logos will identify LSA to its customers (current and future), interpreters, employees, and vendors: ![](https://lsa.inc/wp-content/uploads/2024/09/LSA_logo_horz-Areba.png "LSA_logo_horz - Areba - Language Services Associates - Language Services Associates") LSA New Logo (2023) **Why the New Look?** LSA’s old logo reflects the foundation it was built on and symbolizes how it got to where it is today. LSA is proud of its history and the accomplishments it has achieved with its customers over the past three decades. LSA proudly remains one of the leading language service providers offering a full suite of language services that allow our diverse communities to be included in all aspects of life, regardless of language. LSA has continued to evolve since its early days, but its logo and themed appearances have remained the same. LSA is thrilled to unveil a fresh new logo, new colors, and new themes that symbolize not only its progress but also its culture, its work, and the partnerships shared with thousands of clients to make the world a more understood and inclusive place. LSA is grateful for the support of its clients and partners over the years, and looks forward to continuing to serve you with the same level of dedication and commitment in the years to come. These logos, colors, and themes will also show prominently on LSA’s website, collateral, written communications, and proposals. **Sunset Logo** Effective September 30, 2023, LSA will sunset its prior logo for all new materials. LSA still retains all rights to the mark, and previous information with that logo and mark remain valid unless expressly stated otherwise and in writing by an authorized representative of LSA. **Questions?** Any questions about LSA’s new logo or designs should be directed to LSA’s Marketing Department at Marketing@LSA.inc. **Categories:** Blog, FAQs, Press Release --- ### [Language Services Associates Now Available in the Epic Toolbox](https://lsa.inc/language-services-associates-now-available-in-epic-toolbox/) **Published:** April 25, 2025 **Author:** Ximena Garcia **Content:** 5 min read FOR IMMEDIATE RELEASE **April 28, 2025** – Language Services Associates (LSA), a global leader in interpretation, translation, and cutting-edge language technology solutions, is proud to announce its designation in the **[Epic Toolbox](https://showroom.epic.com/stage?id=35&t=31&q=LSA)**, further solidifying its commitment to delivering seamless language access services within healthcare systems worldwide. LSA’s inclusion in the Epic Toolbox underscores its secure, next-generation technology seamlessly integrated to meet Epic’s recommended practices for language solutions in hundreds of languages. The designation indicates LSA uses the required technologies to meet Epic’s recommended practices for interpretation services integrations. This means that **over 750 healthcare organizations can seamlessly integrate LSA’s services directly into their workflows**, making high-quality language access faster and more efficient than ever before. The integration allows Epic users to access our real-time interpretation solutions at the point of care, ensuring improved communication between providers and patients with limited English proficiency (LEP) or those who are Deaf or Hard of Hearing. “We continually enhance our language solutions to make integrating high-quality interpreters as seamless as possible for healthcare providers,” said Scott Cooper, CEO of Language Services Associates. “Earning the Toolbox designation from Epic is a further testament to our ongoing commitment to leveraging cutting edge technology for introducing language solutions into just about any patient interaction.” With this integration, hospitals and healthcare facilities can now: - Instantly request interpreters directly through your EHR - Access to hundreds of languages, including American Sign Language (ASL) - Improve patient outcomes through clear, accurate communication at every touchpoint ## LSA’s Toolbox designation demonstrates our software uses required technologies that meet Epic’s recommended integration pattern. LSA’s integration with Epic reinforces its commitment to innovation, accessibility, and patient-centered care. Our integrated interpretation services in the Epic system offer convenient and reliable language access for healthcare providers throughout patient care. ### About Language Services Associates Language Services Associates (LSA) is a global leader in language access solutions providing high-quality interpretation and translation services in healthcare for over three decades. LSA offers a comprehensive suite of language services solutions including Over the Phone Interpretation, Video Remote Interpretation, Onsite interpretation, Telehealth, AI Machine Translation+, AI Video Dubbing, Translation & Localization, Language Assessments & Testing, the LSA Scheduler, and additional features and add-ons to ensure your program is fully customized to fit your needs. At the forefront of technology in the language industry, LSA has implemented cutting-edge AI tools to enhance language services, including AI Machine Translation and AI Video Dubbing and Translation. LSA leverages cutting-edge technology and human expertise to deliver accurate and reliable communication across all industries. ### Contact: Arnisa Xharra, Marketing Director Email: marketing@lsa.inc *Epic is a registered trademark of Epic Systems Corporation.* **Categories:** Press Release, Press Releases --- ### [Improve Service and Cut Costs with LSA’s Over the Phone Interpretation Features and Add-Ons](https://lsa.inc/improve-service-and-cut-costs-with-lsas-over-the-phone-interpretation-features-and-add-ons/) **Published:** April 3, 2025 **Author:** Ximena Garcia **Content:** 14 min read > Cut costs without cutting services at hospitals and medical facilities. Delivering care promptly and accurately can be a challenge for medical facilities when servicing a large population of patients who do not speak English. Hospitals can spend considerably more time and money on each limited English proficient (LEP) patient without the correct language services and tools than on English speakers. By partnering with an experienced language service provider, like [Language Services Associates](https://lsa.inc/) (LSA), doctors and medical staff can improve care while reducing time and money spent. Just about everyone is familiar with LSA’s incomparable [Over the Phone Interpretation (OPI](https://lsa.inc/services/over-the-phone-interpretation/)) services. But did you know we offer several additional features and stand-alone phone solutions to accommodate various needs? LSA’s OPI service is a lifeline for many, ensuring 24/7/365 access to high-quality interpreters on demand in hundreds of languages. With just a push of a button (or a quick phone call to your dedicated toll-free number (TFN)), medical professionals will be connected with a carefully vetted multilingual expert in your field. There’s more… Our latest additions and features take our services a step further, enhancing accessibility for non-English speakers and improving workflows for our clients. Let’s take a look at two features that can be useful for your organization: Save on Time and Costs with LSA’s Reverse Call Flow Determining a patient’s language, waiting on hold, and ensuring interpreter introductions are performed before the start of a call can impact your workflow when a non-English speaking patient calls your facility and cannot express to you which language they speak. While LSA’s coordinators are highly trained to assess a patient’s language using proven techniques, allowing your patient to connect with an interpreter before calling your facility can save time and money. In the traditional call flow, a medical professional will call our call center to request an interpreter, who will then join the call. In our Reverse Call Flow, your non-English-speaking customers or patients can call LSA directly via a dedicated TFN and be joined with an interpreter before connecting with your user. The benefits of this service include: - **Removes call handling time entirely** The reverse call flow allows limited English-proficient (LEP) patients and customers to connect directly to an interpreter before contacting your facility. This reduces the time and steps required to begin an interpretation session, significantly cutting call handling time and leading to more efficient and seamless interactions. - **Saves time to improve workflows** When an LEP patient or customer can connect with an interpreter before contacting your facility, it saves time for your employees and improves workflows. - **Enhances customer/patient experience** Cutting down call handling times eliminates wait times for your staff and LEP customers or patients. The less time your staff spends helping one individual caller, the more time they can spend serving other patients or customers. This improves overall patient and customer satisfaction for English-speaking and LEP individuals. Additionally, by allowing callers to connect in their language, they receive services in a language they can understand from the second their call is answered. [ ![Improve Patient Experience](https://lsa.inc/wp-content/uploads/2025/04/Blog-Post-Featured-Image-34-1024x531.jpg "Improve Patient Experience - Language Services Associates - Language Services Associates") ](https://lsa.inc/contact-us/) Two Ways to Utilize the Reverse Call Flow Service **1. We can create a voice prompt to be included in your IVR.** The call will come directly to your main line, and the LEP caller will hear an option to press a number for their specific language — “press 2 for Spanish,” for example. The call will then be sent to the TFN LSA provided for that language, and an interpreter will answer that call in the selected language. The interpreter will greet your patient or customer and call your facility. This would be an option any time a patient calls, and the prompt will be delivered in the appropriate language so it’s clear to LEP patients. **2. LSA provides your organization with a TFN that an LEP caller can use to connect with an interpreter in their specific language** (each language will have its own TFN to eliminate any wait times or confusion). You would share this number with your customer or patient, and they would use it to connect directly to an interpreter in their language before being connected to your facility. ![Fast and High-Quality Phone Interpretation](https://lsa.inc/wp-content/uploads/2025/04/Blog-Post-Featured-Image-35-1024x531.jpg "Fast and High-Quality Phone Interpretation - Language Services Associates - Language Services Associates") Provide More Efficient Care with Scheduled Over the Phone Interpretation While on-demand OPI can be a lifesaver, especially in an emergency, LSA also offers the option to schedule calls. For rarer languages or specific appointment times, scheduling a call with an interpreter can eliminate wait times and uncertainty about obtaining an interpreter for a language of lesser diffusion and provide a better patient or customer experience. It has these benefits: - **Eliminates Wait Times** Wait times are significantly reduced by scheduling an interpreter in advance. Your user will call LSA and give your request number to a coordinator, or open the LSA Interpretation App, type in the request number, and be connected to the interpreter. This is especially helpful for languages of lesser diffusion where fewer interpreters are available. - **Guarantees Availability** Scheduling OPI ensures an interpreter is available at the time of your call. Scrambling to secure a qualified interpreter can waste time and resources when you have time blocked out for an appointment. - **Provides a Better Customer/Patient/Employee Experience** Cutting down wait times provides a better experience for your staff and LEP customers or patients. The less time your staff spends searching for an interpreter, the more time they have to work on other tasks or help more patients or customers. This improves overall patient, customer, and employee satisfaction. Two Ways to Schedule an OPI Interpreter: **1. Call your dedicated TFN and schedule an appointment with an LSA coordinator.** The coordinator will collect the required information and place the request on your behalf. Once the request is filled, you will receive a confirmation email. **2. You can securely request an interpreter through the LSA Client Portal.** Enter the required information, and a request will be placed. Once your request is filled, you will receive a confirmation email. At LSA, we’re constantly developing new, innovative services to provide a better care experience. Our advanced technology, highly experienced staff, and carefully vetted medical interpreters ensure you and your patients can communicate effectively when, where, and how you need to. Our services cut costs, improve patient experiences, enhance workflows, and reduce resource-draining readmissions. How LSA Can Help You Do More LSA is at the forefront of technology, constantly working to deliver services and features that simplify workflow processes and advance doctor-patient relationships. By creating our own software explicitly designed for OPI and Video Remote Interpretation, we constantly improve features customized to our clients’ experiences. With our Reverse Call Flow and Scheduled OPI features, medical staff can better engage their LEP patients, deliver accurate care faster, and save costs by reducing call handling and connection times. This also allows staff more time to spend with other patients and complete other tasks, ultimately improving services for all. - Faster Care - Accurate Communication - Lower Costs - Reduced Readmissions - Improved Patient Journey About Language Services Associates Language Services Associates (LSA) provides Over the Phone Interpretation (OPI) services that significantly enhance communication between clients and their LEP patients and customers. - **Available on demand, 24/7/365**, via a toll-free number or the LSA Interpretation App, LSA’s OPI services ensure rapid connection to qualified interpreters within seconds. - LSA offers various call flow options, such as **traditional and reverse call flow**, providing flexibility in how clients connect with interpreters. - LSA supports **third-party connections and assists in language identification** when the LEP individual’s preferred language is unclear. Calls can be connected on demand or by scheduling with an LSA coordination or in the LSA Client Portal. This comprehensive approach ensures precise, accurate, and effective communication, boosting customer satisfaction and trust. **LSA offers a full suite of language services that also include:** - [Video Remote Interpretation (VRI)](https://lsa.inc/services/video-interpretation/) - [Onsite Interpretation (OSI)](https://lsa.inc/services/onsite-interpretation/) - [American Sign Language (ASL)](https://lsa.inc/services/american-sign-language/) - [Translation and Localization](https://lsa.inc/services/translation-localization/) - [Telehealth](https://lsa.inc/services/telehealth/) - [Language Assessments and Testing (LAT)](https://lsa.inc/services/language-assessment/) - [AI Video Dubbing](https://lsa.inc/ai-video-dubbing/) - [AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/) - [LSA Scheduler](https://lsa.inc/services/lsa-scheduler/) **Are you ready to save time and money while providing better care?** Contact us today to improve workflows and enhance patient and customer experiences. [ LET'S GET STARTED ](https://lsa.inc/contact-sales/) **Categories:** Blog --- ### [6 Steps to Assessing and Optimizing Your Language Access Program: Spring Clean Your Language Support Strategy](https://lsa.inc/optimizing-your-language-access-program/) **Published:** March 18, 2025 **Author:** Ximena Garcia **Content:** 9 min read ## Spring Clean Your Language Support Strategy [When was the last](https://lsa.inc) time you fully evaluated your current language access program? With spring in the air, there’s no better time than now to review your organization’s strategy and determine if it’s performing optimally. A fresh start or some updates to your plan and approach may be on the horizon. Assessing your current language program can uncover performance gaps, highlight missing languages, and identify areas that need improvement to enhance accessibility and provide a better experience for limited English proficient (LEP) and Deaf and Hard of Hearing individuals seeking your services. Here’s how to assess and optimize your language program this season. Follow along or download the guide as a PDF to start working on your language access plan. [ DOWNLOAD GUIDE ](https://lsa.inc/wp-content/uploads/2025/04/6-Steps-to-Assessing-and-Optimizing-Your-Language-Access-Program-5.pdf) ## STEP 1. Revisit the Population You are Serving and the Services You Are Providing Before you can make improvements, you need to understand where your current language program stands. Ask yourself: ### Are you covering all the languages your customers or patients speak? Examine the demographics in your community and determine the most common languages spoken. Is your organization doing everything possible to offer your services in those languages? ### Are important customer/patient-facing documents and services accessible in multiple languages? While interpretation is critical in delivering your services to multilingual communities, ensuring that essential documents are translated, both at your facility and online, is a great way to reach more people. **Providing translated documents in at least the top ten languages spoken in your community** can help you increase your reach and deliver equitable access to non-English speakers who want to use your services. ### Are you covering all the touchpoints where language access would be helpful? Ensure all touchpoints are accounted for. Including, front desk services, signage, website content, intake forms, administrative documents, contracts, marketing materials, appointment scheduling, etc. Use the checklist below to make sure you have every touchpoint covered! **Download our checklist** to start optimizing your language access plan or contact us today if you need expert guidance from the team. [ 2025 TOUCHPOINT CHECKLIST ](https://simplebooklet.com/languageaccesstouchpoints) [ CONTACT US ](https://lsa.inc/contact-us/) ## STEP 2. Evaluate the Strengths and Weaknesses of Your Current Language Program Insufficient language services, inexperienced interpreters, and a lack of sufficient support in the languages your communities speak can hinder your business from effectively serving your multilingual customers and patients. Take a look at your current language program and consider: ### How are you providing interpretation and translation at your organization? Are you using professional interpreters and translators? Are you relying on untrained bilingual staff? Or are you partnered with an experienced language services provider that offers all the languages you need? ### Is your interpretation service available in multiple modalities? Modalities include [Over the Phone Interpretation (OPI),](https://lsa.inc/services/over-the-phone-interpretation/) [Video Remote Interpretation (VRI),](https://lsa.inc/services/video-interpretation/) and [Onsite Interpretation (OPI)](https://lsa.inc/services/onsite-interpretation/). ### Did you know? Experienced language providers, like LSA, can guide you in choosing the appropriate interpretation method for your needs. Choosing the most appropriate and effective method(s) of delivery guarantee a better ROI, improved customer experience, and stronger outcomes. Contact us today to discuss how we can help improve your language access plan. [ LET'S GET STARTED ](https://lsa.inc/contact-us/) [ ](https://lsa.inc/services/ai-machine-translation-post-editing/) ### [ How long does it take for translated materials to be delivered? ](https://lsa.inc/services/ai-machine-translation-post-editing/) When you need a document or content on your website converted into another language, does the service you use come with long wait times? While some types of documentation can require additional time to complete, some providers, like LSA, offer **tools like our AI Machine Translation+** for non-critical documents delivered faster and at a more affordable rate. ## STEP 3. Refresh Your Training and Policies Even the best language access plan and program won’t be effective if employees don’t know how to use it. ### Ensure your staff knows all the details of your language access plan Be sure your staff knows all the details of your language access plan such as how and when to request interpreters, where translated content is stored, and what languages you cover. Clear guidelines are often forgotten, leaving staff with no way to get an interpreter when they need one. This can cause your organization to lose business and can be dangerous in medical situations when an LEP patient needs immediate care. LSA is proud to provide free training materials as part of its implementation, including Desktop Reference Cards, Best Practices, and more to guide your staff in procuring an interpreter when needed. ## STEP 4. Optimize and Streamline Your Processes A manual or disorganized process can slow down response times and create inconsistencies. Simplify your workflow: ### Implement centralized scheduling for interpretation. If you already partner with a provider, do they have a dashboard that tracks and offers real-time updates about your requests? If you use independent interpreters or your own, do you have an interpreter management system to organize assignments and scheduling? LSA provides a centralized location through the **LSA Client Portal®** to track your requests. If you use your own interpreters, various language service providers, and/or LSA as overflow, we offer the LSA Scheduler to streamline the scheduling process with a one-stop Integrated Management Solution that allows you to source interpreters from all outlets in one application. [ ](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) ### [ Optimize how you connect to on-demand audio and video interpreters when you need immediate assistance. ](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) Partnering with a language provider who offers an intuitive app can save you time, money, and frustration. The [LSA Interpretation App,](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/") allows users to access live interpreters on demand with a simple push of a button, providing instant access in hundreds of languages. It’s available for download on Android, iOS, and Windows, and accessible on any laptop, desktop, tablet, or smartphone. ### Update translation request procedures for faster turnaround times. Develop a system that allows you to create and track requests easily to assure speedier turnaround times and consistent service delivery. ### Leverage technology and AI-powered translation solutions for non-sensitive materials. LSA offers several AI solutions, including [LSA AI Video Dubbing,](https://lsa.inc/ai-video-dubbing/) and [LSA AI Machine Translation+,](https://lsa.inc/services/ai-machine-translation-post-editing/) provided with human oversight. Learn about our AI solutions. We harness the latest technology, while ensuring clear results. Human oversight is always provided on all our services. [ MORE INFORMATION ](https://lsa.inc/ai/) ## STEP 5. Measure Impact & Set Goals Spring cleaning isn’t just about eliminating clutter—it’s about creating a more efficient language program moving forward. For long-term success: ### Track Your Language Requests Are you tracking language requests? Implementing a system to monitor all interpretation and translation requests is essential. This can include tracking the **date, time, languages, request fulfillment status, timeliness, and other relevant details like location and/or requester.** Language Services Associates’ (LSA) Client Portal® facilitates this by providing secure access to data on every service transaction, allowing clients to monitor and analyze performance metrics in real-time. ### Collect Feedback Collecting feedback from employees and customers on language service effectiveness is a great way to gauge how your current language program is performing. Feedback is your chance to improve. The better your employees feel about how well these services operate and the more your LEP customers or patients feel heard, the more impactful they will be. ### Track Performance Metrics Tracking performance metrics like **interpreter response times, translation accuracy, and patient or customer satisfaction** is another great way to understand how well your language services are performing. If you don’t have a system to do this on your own, partnering with a language services provider who can track these metrics for you. This indicates that the provider has complete confidence in their services by offering transparency in these metrics and services. ### Set Goals Set goals for expanding language access and improving inclusivity by strategizing with your language provider. Are they offering the guidance you need? Do they offer the services and languages necessary for your growth? **If not, it’s time to switch to LSA!** ## STEP 6. Partner with Language Services Associates for a More Inclusive Future Spring cleaning your language access strategy isn’t just a one-time task—it’s an ongoing commitment to serving multilingual populations and facilitating inclusivity and accessibility. By assessing, refining, and optimizing your language services, you can ensure your organization is meeting the needs of all individuals, regardless of the language they speak, providing better outcomes and improving your standing in your community. LSA takes a proactive approach to understanding your company, customer demographics, language needs, and technology. **Our services are designed for seamless integration into existing platforms and workflows, enabling your organization to focus on its core competencies while LSA handles your language needs.** Our experienced professionals are committed to providing high-quality, accurate, and appropriate language services and are dedicated to solving challenges and delivering excellent customer service. The partnership begins with a deep discovery with your stakeholders to understand the specific multilingual challenges you face. This might include evaluating the volume and types of content for translation (e.g. forms, policy documents, educational materials, etc.), determining the languages most spoken in your community, the delivery methods to provide optimum service, and workflow customizations or technology implementations to create a tailored solution for your needs. ## Why Top Performing Companies Choose LSA For over three decades, Language Services Associates has offered a full suite of interpretation and translation solutions to help optimize the experience of customers and patients with limited English proficiency and the companies that serve them. We offer: - [Over the Phone Interpretation (OPI)](https://lsa.inc/services/over-the-phone-interpretation/) - [Video Remote Interpretation (VRI)](https://lsa.inc/services/video-interpretation/) - [Onsite Interpretation (OSI)](https://lsa.inc/services/onsite-interpretation/) - [American Sign Language (ASL)](https://lsa.inc/services/american-sign-language/) - [Translation and Localization](https://lsa.inc/services/translation-localization/) - [Telehealth](https://lsa.inc/services/telehealth/) - [Language Assessments and Testing (LAT)](https://lsa.inc/services/language-assessment/) - [AI Video Dubbing](https://lsa.inc/ai-video-dubbing/) - [AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/) - [LSA Scheduler](https://lsa.inc/services/lsa-scheduler/) Our OPI, VRI, and ASL services are **available on demand 24/7/365 in hundreds of languages**, and all of our services can be scheduled around the clock. **Did you answer “no” or are you unsure of any of these questions?** Contact us for expert guidance and to learn about how our interpretation and translation solutions can help your organization’s reach. [ CONTACT US ](https://lsa.inc/contact-us/) **Ready to give your language access program a refresh?** Contact us today to deliver the interpretation and translation solutions your organization and community deserve. [ CONTACT US ](https://lsa.inc/contact-us/) **Categories:** Blog --- ### [Language Services Associates Again Honored with 2025 USA Today Top Workplaces Award](https://lsa.inc/top-workplaces-2025/) **Published:** March 25, 2025 **Author:** Ximena Garcia **Content:** 6 min read [Language Services Associates](https://lsa.inc/) (LSA), a leading provider of interpretation, translation, and AI-powered language solutions, is proud to announce that it has been named a [2025 USA Today Top Workplace](https://topworkplaces.com/). This marks the second time LSA has received this prestigious recognition, highlighting its people-centered culture, team-focused environment, and employee-driven mindset. The award honors organizations with 150 or more employees that have created exceptional, people-first cultures. For over three decades, LSA has been assisting organizations in connecting with their limited English proficient (LEP) customers and patients. LSA’s dedicated team is passionate about facilitating meaningful communication through a comprehensive suite of customizable language solutions. By fostering an inclusive work environment based on teamwork, openness, and collaboration, LSA continues to thrive in the competitive language access market. “*LSA stands out as a unique and exceptional organization. We are thrilled to be one of the leading language companies globally and be recognized as a top workplace. We are thankful to work each day with such dedicated and passionate colleagues. Our team’s talent, intellect, and enthusiasm create an environment where everyone can excel. Our employees make a significant impact in the lives of individuals every day, and their commitment is truly inspiring,*” said Scott Cooper, CEO of LSA. “*Earning a USA TODAY Top Workplaces award is a testament to an organization’s credibility and commitment to a people-first culture*,” said Eric Rubino, CEO of Energage. “*This award, driven by real employee feedback, is more than just a recognition — it’s proof that your employees believe in the organization and its leadership. Job seekers and customers look for this trusted badge of credibility and excellence. It signals a company that values its people, and that kind of culture resonates in today’s competitive market.*“ Winners are determined by authentic employee feedback captured through a confidential survey conducted by [Energage](http://www.energage.com/). Learn more about [LSA](https://lsa.inc/what-we-do/) and [join our team](https://lsa.inc/opportunities/) today! Contact us at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact-us/). ## **About Language Services Associates** [Language Services Associates](https://lsa.inc/) (LSA) has been a leading language provider for over three decades. LSA offers a comprehensive suite of language services solutions including Over the Phone Interpretation, Video Remote Interpretation, Onsite interpretation, AI Machine Translation+, AI Video Dubbing, Translation & Localization (written word), Language Assessments & Testing, the LSA Scheduler, and additional features and add-ons to ensure your program is fully customized to fit your needs. With thousands of clients worldwide, more than 7,000 carefully vetted interpreters, and expertise in hundreds of languages, LSA stands out as the language provider of choice across various sectors, including insurance, coast center support, healthcare, government, finance, banking, entertainment, hospitality, and manufacturing. ## **About Energage** *Making the world a better place to work together.™* Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 19 years of culture research and the results from 27 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit [energage.com](https://energage.com/?utm_source=mediakitPR&utm_medium=pressrelease) or [topworkplaces.com.](https://topworkplaces.com/?utm_source=mediakitPR&utm_medium=pressrelease) **Categories:** Press Releases --- ### [Language Services Associates and Lingolet Announce Strategic Alliance to Revolutionize Language Services](https://lsa.inc/language-services-associates-and-lingolet-announce-strategic-alliance-to-revolutionize-language-services/) **Published:** March 25, 2025 **Author:** Arnisa Xharra **Content:** 8 min read FOR IMMEDIATE RELEASE **Language Services Associates, Inc. (LSA) and Lingolet, Inc. Announce Strategic Alliance to Revolutionize Language Services** **March 25, 2025 –**[ Language Services Associates, Inc. (LSA)](https://lsa.inc/), a globally recognized leader in human interpretation, translation, and technology integration, and Lingolet, Inc., a pioneer in AI-driven language solutions, are proud to announce a strategic business alliance designed to enhance each other’s service offerings. This collaboration brings together the strengths of both companies to provide customers with a seamless combination of human and AI-powered interpretation solutions. Effective immediately, LSA customers will gain access to a full suite of AI-enhanced products through Lingolet, while Lingolet customers will now have the ability to escalate to human interpreters or start sessions with live interpreters directly through LSA. “For over a year, we explored AI options for LSA, including whether to develop our own solutions,” said Scott Cooper, LSA’s Chief Executive Officer. “After thorough due diligence, it became clear that Lingolet was the obvious choice. Their cutting-edge technology and experienced development team are well-equipped to meet the high demands of our customers. The fact that they are deeply rooted in the language services industry only solidified our decision. We’ve known their leadership team for years, and we’re thrilled to formalize this alliance.” ## **Bringing the Best of Both Worlds** Both Scott Cooper, CEO of LSA, and Jerry Song, CEO of Lingolet, agree this alliance represents a “win-win” for customers. “By merging LSA’s decades-long expertise in human interpretation with Lingolet’s AI-driven solutions, customers can now choose the balance of human and AI services that best fits their needs—at a price point that works for them,” Cooper and Song stated. “Not every customer wants an all-or-nothing approach to AI. This alliance gives customers the flexibility to integrate human and AI solutions seamlessly into their workflows.” “At Lingolet, we believe the future of language services lies in empowering customers with choice and control,” said Jerry Song. “This partnership allows us to bring premium AI solutions to LSA’s global customer base while providing Lingolet customers access to world-class human interpretation services when they need them. Together, we’re setting new standards in the industry.” ## **Seamless Integration and Future Collaboration** Scott Cooper emphasized that one of the alliance’s key benefits is the ability for customers to transition effortlessly between AI and human interpretation services without disruption to call flows or reporting platforms. The collaborative effort will dramatically accelerate new customer solutions and user interfaces from both companies. To further solidify their alliance, LSA and Lingolet will participate in several joint marketing initiatives starting in Q2 2025. Both companies will showcase their combined solutions at major events. As part of the business arrangement, LSA is taking an ownership position in Lingolet and Mr. Cooper will join its Board of Directors. While the terms of the deal remain confidential, both companies will support each other exclusively in their respective areas of expertise. ## **Contact Information** **For LSA:** - Arnisa Xharra, Marketing Director - [Arnisa.Xharra@LSA.inc](https://lsaweb.sharepoint.com/sites/ScottSharingSite/Shared%20Documents/Customer%20and%20Vendor%20Related/Lingolet/Arnisa.Xharra@LSA.inc) | +1.[267.962.4321](tel:2679624321) **For Lingolet:** - Josue Navarro, Director of Marketing - | +1.415.343.5588 ## **About LSA** LSA, based outside Philadelphia, has been a trusted global leader in interpretation and translation services for over three decades, specializing in industries such as healthcare, finance, and government. LSA offers a wide range of services, including Over the Phone Interpretation (OPI), Video Remote Interpretation (VRI), Onsite Interpretation (OSI), American Sign Language (ASL), Telemedicine, Translation, and Language Assessments. At the forefront of technology in the language industry, LSA has implemented cutting-edge AI tools to enhance language services, including AI Machine Translation and AI Video Dubbing and Translation. LSA’s solutions integrate seamlessly with Epic and other major patient management systems, ensuring efficient workflows. Additionally, LSA prioritizes security with a robust cybersecurity program and customer reporting dashboards for greater transparency and actionable insights. Founded and wholly owned by Argentinian interpreter, Laura K.T. Schriver, LSA is one of the largest interpretation companies in the United States and has received numerous accolades, including from the Federal Government, industry groups, and multiple US Top Best Places to Work. ## **About Lingolet** [Lingolet.ai](https://lingolet.ai/) is a SaaS platform that specializes in scalable, AI-powered language services, including real-time AI interpretation, translation, and transcription. The platform caters to industries with critical multilingual communication needs, such as healthcare, legal, and customer service. Lingolet focuses on efficiency, scalability, and seamless integration with workflows, aiming to lead the AI-driven language services market while enhancing its offerings through strategic partnerships like the one with LSA. **Categories:** Press Release, Press Releases --- ### [Breaking Down Language Barriers to Reduce Readmissions](https://lsa.inc/breaking-down-language-barriers-to-reduce-readmissions/) **Published:** September 14, 2023 **Author:** admin **Content:** 8 min read In the US, 22% of the population five years old and over speak a language other than English at home. That’s approximately [67.8 million people](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html) (roughly one in five) who likely need professional language access when entering a hospital or medical facility. Language barriers in a medical setting weaken the quality of care limited English proficient (LEP) patients receive, waste resources, and lead to high healthcare costs. If a patient cannot understand how to make or confirm an appointment, comprehend information pertaining to medication, follow-up, and discharge instructions, or know how to prepare for a surgery, their health is at risk (for surgeries that require fasting, this can be very dangerous, and can waste hospital resources). LEP patients tend to be readmitted significantly more often than English-speaking patients, or those provided with a qualified medical interpreter. [CRICO Strategies](https://www.rmf.harvard.edu/) medical safety experts discovered that out of 23,000 malpractice suits, 7000 resulted from failed communication. These cases amounted to $1.7 billion in malpractice costs and approximately 2000 preventable deaths. A qualified medical interpreter ensures seamless and accurate communication between a doctor and patient. Language Services Associates (LSA) medical interpreters are highly proficient in medical terms and treatments, and can be the difference between a patient receiving the care they need or ending up back at your facility. Our medical interpreters will make sure that patients understand how to prepare for surgery, their discharge/aftercare instructions, and directions for prescribed medication. LSA’s interpreters ensure that language and cultural barriers do not get in the way of proper care. Our customizable services guarantee cost effective solutions, efficient communication, and culturally accurate translation & localization to meet your needs. **How Qualified Interpreters Affect Readmissions and Lengths of Stay** The National Library of Medicine did a study where researchers were tasked with [investigating the differences in lengths of stay and readmission rates among limited English proficient (LEP) patients](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3445680/). 3071 patients were divided into those receiving professional interpretation at admission or discharge, and those not receiving professional interpretation at all. They found that approximately 15% of patients receiving professional interpretation were readmitted within 30 days, while 24% of patients who were not provided a professional interpreter were readmitted within the same time frame – that’s a 9% difference. A professional interpreter was also the key difference in the average length of stay. Patients provided with a professional interpreter stayed for approximately two and a half days, while those patients without access to a professional interpreter stayed an average of around five days. **The Financial Impact of Readmissions** In a separate study, the National Library of Medicine found that higher readmission numbers impact a hospital’s finances, noting that profits are reduced when a provider’s resources are further utilized. Readmissions that could be avoided with the use of a professional interpreter incur unnecessary costs. Under programs created by the Affordable Healthcare Act, the federal government cuts payments to hospitals with high readmission rates, high numbers of infections, and patient injuries. And regarding readmissions, Medicare cuts as much as 3% per patient as part of its readmission penalty system. In addition to these cuts, transparency in reporting a hospital’s readmissions can lead to potential patients going elsewhere for their care due to the impact these rates can have on a hospital’s reputation. **Reduce Readmissions, Build Trust, and Improve Patient Care with LSA** LSA’s medical interpreters are carefully vetted and undergo an extensive assessment process, ensuring they have a deep knowledge of medical terminology, treatments, and diagnoses. They’re compliant with all laws and regulations regarding privacy, and they have the cultural knowledge and sensitivity to accurately render both verbal and non-verbal communication in a hospital setting. They help foster clear communication for improved understanding of prescription and treatment plans, ultimately reducing extended hospital stays and adverse consequences, while decreasing the cost of care and litigation risks. They reduce disparities in health equity for LEP patients, and build trust between a patient and their family with a physician or medical team. Learn more about [LSA’s medical interpreters and translation solutions ](https://lsaweb.com/industry/healthcare/)to reduce readmission rates, protect your facility’s reputation, and ensure your LEP patients receive the care they deserve. Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact/) in seconds. **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog --- ### [An Interview with LSA’s American Sign Language Interpreter Victoria Rodriguez-Mitchell — An Advocate for Deaf and Hard of Hearing Communities for 30+ Years](https://lsa.inc/an-interview-with-lsas-american-sign-language-interpreter-victoria-rodriguez-mitchell-an-advocate-for-deaf-and-hard-of-hearing-communities-for-30-years-2/) **Published:** October 7, 2024 **Author:** Ximena Garcia **Content:** 18 min read ## Introducing Victoria Rodriguez-Mitchell: Part I ![Victoria ASL Interpreter](https://lsa.inc/wp-content/uploads/2024/09/Untitled-design-3-e1729009158454-836x1024.jpg "Victoria ASL Interpreter - Language Services Associates - Language Services Associates") Image provided by Philadelphia Union. Victoria Rodriguez-Mitchell, M.A., Columbia University, NIC is a highly experienced ASL interpreter for [L](https://lsa.inc/)[anguage Services Associates (LSA](http://www.lsa.inc)), responsible for signing the National Anthem at [Philadelphia Union](https://www.philadelphiaunion.com/) games and providing essential communication for Deaf and Hard of Hearing fans. For over 30 years, Victoria has been a collaborator in advocating for the Deaf and Hard of Hearing community. Her focus has always been on fostering innovation and inspiring meaningful change with the mission of ensuring Deaf individuals have equitable access to opportunities in all areas of life. She views language access as a fundamental human right, and one that enables Deaf individuals to fully engage in everything from professional sporting events to educational workshops, and everyday communication. LSA and the Philadelphia Union are committed to enhancing accessibility for Deaf and Hard of Hearing fans. With initiatives like captioned player interviews and providing an ASL interpreter for the National Anthem, they are making significant strides toward creating an equitable environment for all. By prioritizing accessibility and fostering awareness, LSA, the Philadelphia Union, and Victoria are working towards setting a precedent for a more inclusive environment where everyone can thrive. Victoria continues to be a catalyst, ensuring that the Deaf and Hard of Hearing community not only has a seat at the table but is actively shaping the conversation. She’s a reminder that creating an inclusive world requires intentional efforts to preserve, protect, and promote the civil, human, and linguistic rights of Deaf, DeafBlind, DeafDisabled, Hard of Hearing, and Late-Deafened individuals. Her work is a call to action for all to push forward, and to build a future where communication, connection, and community are accessible to everyone, regardless of hearing ability. We sat down with Victoria to learn a little bit about how she became an interpreter, how she accomplishes her work, and to get her take on topics like Spanish Sign Language, sign language on Tik-Tok, virtual interpretation, and trilingual interpreting. LSA: Tell me a little bit about how you got into interpreting. What inspired you to become an interpreter and what was the road like to get to where you are today? Victoria Rodriguez-Mitchell (VRM): Oh, that’s my favorite question. When I was young, I met my friend Lisa Fazzolari, and her parents (Liz and Nick) are deaf, and they just kind of welcomed me. When Lisa would come here, she would hear Spanish, and when I would go there, I’d see sign language. So, that started my entire journey. Not knowing that this was a career or anything, I just really loved the Fazzolaris and I’m still friends with them today. I owe everything that I am to them for teaching me as young kind of awkward, quirky kind of kid. They just brought me under their wing and brought me into the community. When I went to college I met Mark Drolsbaugh, who is currently a famous author, he wasn’t when I first met him, he was just Mark, and he brought me along in college. I feel like I stand on the shoulders of giants because it was just embrace after embrace**.** After Mark and I started working at the Pennsylvania School for the Deaf, again the community just embraced me and brought me along. It’s those small steps that brought me to where I am today, and I’m super grateful for each one of them. The Fazzolaris are my heart, they started this whole journey. LSA: So you became friends with Lisa, and she showed you how to communicate with her parents and it took off from there? VRM: Right, learning “hello” “how are you” you know, real simple things. Then she would introduce me to her friends and then the conversations would get more complex or more in depth, and I would learn more and more. But I’d also learn about deaf culture which I think is really interesting. Back in the day there was something called a TTY and it was huge. It was like this big green monster, it was a machine that would connect to the telephone, and it would send signals that would show the text. It’s smaller than a vending machine but that kind of stature, and it would shake the whole house. And they had the lights for when the doorbell would go off, so I learned a lot about deaf culture in the community and I really cherish that. “Back in the day there was something called a TTY and it was huge. It was like this big green monster, it was a machine that would connect to the telephone, and it would send signals that would show the text. I learned a lot about deaf culture in the community and I really cherish that.” LSA: That’s great. It seems so integral to understanding sign language and communicating with people. Many may not realize that in your home you need something that lights up when your doorbell goes off, but of course you would, how else would you know? VRM: Right, so you don’t know until you experience it. You learn about deaf culture in these little steps until it becomes part of who you are. LSA: You mentioned you speak Spanish, is Spanish your first language, and do you also interpret for Spanish? VRM: My first language is Spanish, but I grew up here. My grandmother didn’t speak English, my mother speaks English with an accent, and we grew up during the time of the English only policy, so I would go to school, and I would be chastised for speaking Spanish. So Spanish was my first language, but I think heavily bilingual. My grandmother only spoke Spanish to me, but my mother spoke English and Spanish to me, and my father wanted to abide by the English only policy and only spoke English to me even though he’s also Puerto Rican – both of my parents are Puerto Rican. It’s a lot of integration and a lot of code switching in the head. ### Did you know? LSA offers ASL Interpretation both on-site and virtually. Schedule an interpreter when and where you need them, or use our VRI service to access an ASL interpreter on demand 24/7/365 through the LSA App. For more information, click the link below. [ LEARN MORE ](https://lsa.inc/services/american-sign-language/) LSA: I understand that recently you were asked to interpret the Mexican National Anthem into American Sign Language and utilized trilingual skills to accomplish this. What was this experience like, and what’s the process like to accomplish something like this? VRM: It was amazing. I practiced because they used words that we don’t use every day. They were talking about the bridle, and I was like, what is that word? It’s a traditional type of song so you have these older traditional words. Also, the Spanish that’s spoken in Mexico is not exact to Puerto Rico or the Dominican Republic, or Ecuador, or Peru, we all have our little colloquialisms and I wanted to be sure that I was on point with that. For me it’s a mind melt. It takes me a lot to do it because I think I’m doing Spanish into English and then English into ASL, because I grew up doing English and ASL. When you asked me if I interpret in Spanish, I’m like oh no because your interpreters are at a whole other level when it comes to their vocabulary, and their depth of the linguistic part of Spanish. But I have the double benefit of knowing both Spanish and English so that trilingual is really great. There are some interpreters that only do trilingual, so I think Spanish into ASL is a little quicker for them than for me, because I’m processing how I want to express something when I hear it in Spanish, then I hear it in a visual medium, so there’s maybe an extra layer in there. You want your best A+ effort, especially when you’re on the jumbotron and you want to rep LSA and the Union to your upmost. I do a lot of prep, because it means a lot to me – how I represent LSA when I’m at the Union, and how I represent LSA and the Union to the fans. ![Victoria Rodriguez-Mitchell | ASL Interpreter](https://lsa.inc/wp-content/uploads/2024/09/Untitled-design-5.jpg "Victoria Rodriguez-Mitchell | ASL Interpreter Smaller Image - Language Services Associates - Language Services Associates") Image provided by Philadelphia Union. LSA: I never really thought about the whole rehearsal aspect, I always thought oh you probably just do it off the cuff, but then again that would be impossible for something like that. VRM: It would be like going and singing the National Anthem off the cuff – that’s one of the hardest anthems to sing. When we did Wrexham, it was sung in Welsh. So, one of my coworkers from Princeton, Alicia Van Cleve, we went and translated it, and then we met with the singer and said, when you sing this phrase, where are we in English? We had to match it up and when I went on the field, I had these in (points to earbuds). Alicia called me, I have my phone in my pocket, and as the singer is singing, Alicia’s telling me what she’s saying in English, and I’m signing it. We had already kind of translated it into ASL, so we did the double layer part. We did it in English, so when Alicia was speaking it to me, she was speaking it in ASL, so I was able to go straight forward. LSA: Wow, it sounds like such a complicated process, but also a good way of making it easier by having that extra layer of help. VRM: Yeah, there’s an extra layer taken off for you, but there’s also the prepping and the teamwork that people don’t see. Alicia’s on the sidelines and you don’t see her. A lot of times when a corporation hires an interpreter, LSA will say, hey you need two interpreters because this is a long time. There’s a lot of cognitive load, they’re going to go back and forth, they support each other. So, what you see as seamless, there’s a lot of background work going on there. And the team at LSA is also similar where they’re gathering information and giving it to us earlier so we can prep and come into a situation as knowledgeable as possible. [Here is part II of our interview with Victoria →](https://lsa.inc/an-interview-with-lsas-american-sign-language-interpreter-victoria-rodriguez-mitchell-an-advocate-for-deaf-and-hard-of-hearing-communities-for-30-years/) Interested in becoming an ASL interpreter? Check out our open positions at the link below. [ APPLY TODAY ](https://lsa.inc/careers/linguists/) **Categories:** Blog, Call Center --- ### [Enhanced Support: LSA is your Partner for CMS’ 2025 Call Center Monitoring](https://lsa.inc/enhanced-support-lsa-is-your-partner-for-cms-call-center-monitoring/) **Published:** January 23, 2024 **Author:** admin **Content:** 8 min read ## **Are You Ready for This Year’s Part C and Part D of Call Center Monitoring: Timeliness and Accuracy & Accessibility Studies?** Language Services Associates (LSA), a thought-leader in the language interpretation services industry, has been coordinating, planning, and establishing the best practices to meet and exceed [the Centers for Medicare and Medicaid Services’](https://www.cms.gov/) (CMS) Call Center Monitoring requirements and expectations for years. With every call, onsite visit, or translation project, LSA provides the tools and guidance you need to succeed. ## **What are the Timeliness and Accuracy & Accessibility Studies?** The Centers for Medicare & Medicaid Services place test calls to audit health plan call centers from February until June. These calls are to ensure that Medicare Advantage (MA) and Medicare Prescription Drug plans (part C and D) offer clear communication quickly and accurately to their beneficiaries. ## **What Does this Mean and What Role Does my Language Services Provider Play?** - There are two parts to CMS’ Part C and Part D Call Center Monitoring initiative. First is the **Timeliness Study**, which focuses on average hold times and disconnect rates. - The second part is where your language service provider plays a vital role **– the Accuracy & Accessibility Study**. This measures Part C and Part D prospective beneficiary call center telephone lines to determine interpreter availability for Limited English Proficient (LEP) callers, teletypewriter (TTY) efficiency, and the accuracy with which customer service representatives (CSR) convey plan information to their LEP consumer. - During a test call a CMS surveyor will evaluate how efficient your Customer Service Representative (CSR) is at connecting an interpreter or TTY operator to the call. The CMS Call Center Monitoring Study first measures interpreter availability. Upon connection to a call (when the CMS Surveyor reaches a Customer Service Representative), your CSR has **eight minutes** to successfully demonstrate that they can answer questions about plan benefits using an interpreter. Once an interpreter is on the line, the CMS surveyor will assess the accuracy of the information communicated from the interpreter to the beneficiary. Partnering with a language service provider that has experience and expertise in servicing calls as part of CMS’ Call Center Monitoring Study is critical to ensuring the greatest success during the study, and in servicing your beneficiaries throughout the year. LSA has a well-executed plan put into place each year that is reviewed and revised to accommodate any changes or updates for each season. With a team of dedicated employees and highly trained interpreters with CMS experience, LSA is your ideal partner in attaining the highest rating possible. ## **How LSA Improves Your CMS Star Rating** - LSA’s dedicated team is devoted to CMS testing with the tools to offer guidance and support to attain a higher score and improve overall communication with LEP beneficiaries. Our staff is constantly monitoring, growing, planning, and keeping up to date with any changes or updates to CMS star rating protocols year-round. - Our highly qualified interpreters, who’ve completed rigorous assessments, are prepped, and provided with additional resources for CMS testing season. These interpreters understand the significance of these calls and are more than proficient in the terminology and nuances required to succeed. - Careful coordination, open communication, and experience are key factors when choosing a language service provider to partner with during CMS test call season. LSA expertly delivers on all three and invites you to contact us to determine the best course of action in attaining the highest star rating possible. ## **How Does CMS Testing Affect My Organization?** - CMS Star Ratings - QBPs: Quality Bonus Payments - MA Rebates - Health Plan Reputation CMS ratings are done on a scale of one to five stars, with one being below average and five indicating a plan that goes above and beyond. These results are available to the public during open enrollment as a guide to determine the best plan for beneficiaries to choose from. These results also determine the Quality Bonus Payments and MA rebate a plan will receive. Established in 2012, as part of the Affordable Care Act as an incentive to improve quality standards, QBPs and MA rebates are based on these CMS star ratings – the higher rating a plan receives the more funding they’re awarded. ## **Languages to be Tested in 2025** - Spanish - Cantonese - Mandarin - Vietnamese - French - Tagalog - English Contact Jodi Bralow (Vice President of Contracting & Compliance) at to learn more about how LSA’s CMS Test Season process will help you reach your goals. ## **About LSA** For over three decades [Language Services Associates (LSA)](http://www.lsa.inc) has offered a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, sports, hospitality, and manufacturing industries. **Categories:** Call Center --- ### [7 Steps to Equitable Insurance Access for Non-Native English Speakers](https://lsa.inc/7-steps-to-equitable-insurance-access-for-non-native-english-speakers/) **Published:** December 2, 2024 **Author:** Ximena Garcia **Content:** 16 min read Insurance is tricky enough in your own language. That’s why clear communication and personalized services are so important in the [insurance industry](https://lsa.inc/industries/insurance/)—and why the law insists on crystal-clear fine print. Now, imagine your customers trying to navigate the complexities of insurance when English isn’t their first language. The law still expects the same level of clarity, but the communication challenge is much more significant. Enter [language services](https://lsa.inc/six-reasons-you-need-to-partner-with-a-language-service-provider/): the best solution for equitable access to insurance services. What are Language Services? Language services include translation and interpretation services that help all policyholders receive the same level of support, regardless of their native language. It means you can deliver critical information in a way that is linguistically and culturally appropriate to your customers. These services cover everything from translating policy documents to providing over-the-phone interpretation during customer service calls to offering onsite interpreters for sensitive claims discussions. By providing language services, you build trust, meet regulatory requirements, and serve your diverse communities effectively. In this blog post, we will take a quick look at the non-English-speaking market and then give you actionable steps to make sure their access to your services is complete. A Quick Look at the Non-English-Speaking Insurance Market in the US About 22% of the US population aged five and older—[67.8 million people](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html)—speak a language other than English at home. The top languages they speak are Spanish, Chinese, Tagalog, Vietnamese, Arabic, French, Korean and Russian. For these people, navigating complex topics like insurance, financial services, or healthcare in a second language can be daunting. Misunderstandings lead to frustration, mistakes, missed opportunities, or serious health, legal, or financial consequences. Providing these customers with communication in their preferred language ensures compliance with legal and regulatory standards, improves their ability to engage with services and offers, and builds trust and loyalty. Here are the seven steps to ensure non-native English speakers can fully access your insurance services. 67.8 million people speak a language other than English at home. [Contact us today](https://lsa.inc/contact-sales/) to learn how our interpretation and translation services ensure equitable access to insurance services, help you build trust, and meet regulatory requirements. 1\. Research your customer Take the time to research what languages are spoken in the specific regions and communities you want to serve. But keep in mind, the needs of your market go well beyond only the languages they speak. Each community you target has its unique cultural landscape – how they buy and receive information, beliefs, values, and communication preferences. You need to understand these things as well as the languages they speak. To gain insights, partner with local experts, study regional data, and engage with community leaders. You can also survey your buyers to understand what they need. The better you know your audience, the more effectively you can connect with them. And, when you tailor your communication strategies, your messages are both understood and well-received. 2\. Map Touchpoints and Communication Channels Understanding how and where potential policyholders interact with your services can uncover where you need to provide language support. Do most of your interactions happen through phone calls, video conferences, or emails? What role do your marketing materials play in outreach? And where are your leads coming from—online ads, your website, or signage? 3\. Outline a Language Program that Meets Your Needs If you already have a language program, start with an audit. Is it still relevant? Maybe your current plan was designed for when your business was smaller, there were fewer languages spoken among your customer base, or your expansion goals were more limited. If your approach to language access has been unstructured or inconsistent, now is the time for a significant upgrade: time to create and implement a language access plan. Consider this plan your roadmap to delivering equitable communication and seamless services. A well-designed language access plan should include the attributes listed below to make sure it will be effective and sustainable: - **Goals:** Define what you want to achieve, whether that’s higher customer satisfaction, increased reach, or compliance. - **Target languages:** What are the most commonly spoken languages in the communities you serve? - **Touchpoints:** Note here the interactions that require language assistance, such as customer service calls, in-person meetings, marketing materials, or claims processes. - **How to request services:** Establish clear, simple procedures for staff and customers to request language support. - **Team training:** Help your employees understand the importance of language access and how to use the available tools and services. - **Measuring effectiveness:** Define the key metrics for evaluating the success of your program. - **Roles and responsibilities:** Note who is responsible for each part of your language access program. You may or may not have one central language access coordinator and the duties might be spread across roles. ![Language Services Associates helps make insurance accessible to all.](https://lsa.inc/wp-content/uploads/2024/11/Blog-Post-Featured-Image-15-1536x797.jpg "Blog Post Featured Image (15) - Language Services Associates - Language Services Associates") 4\. Train Your Staff You can’t just create a plan and distribute it in email: Only with the proper training can your employees provide language access support quickly to help your customers understand information and make decisions. Key training areas include: - The importance of language access and [how it impacts customer service](https://lsa.inc/case_studies/elevating-excellence-case-study/) - Language access laws and the consequences of non-compliance - Team roles and responsibilities for managing language access - How to request services like interpreters or translation tools - Best practices for working with interpreters effectively - Cultural competency to address cultural differences in customer interactions Quick guides for accessing interpreters or a list of top-requested languages at an agent’s fingertips can be lifesavers in busy moments. 5\. Show Policyholders You Speak Their ​​Languages Your next step is to let everyone know that your services are available in other languages. To start, create signage and ‘We Speak’ cards to let people know the available language options in every office. Then, you will want to translate relevant marketing materials, from website pages and social media posts to emails and brochures. Consider translating your ad campaigns, videos, website homepage, and local ads. Also, to build trust among a multilingual audience, you can use testimonials, case studies, or videos featuring satisfied non-English speaking customers to reinforce your message and cultivate confidence. This investment in inclusive communication will build loyalty and position your organization as a leader in equitable customer service. AI Machine Translation+ Did you know? LSA is now offering a new AI service. Our AI Machine Translation and Post-Editing solution delivers translations quickly and at competitive rates. [ LEARN MORE ](https://lsa.inc/why-lsa/lsa-technology/mtpe/) 6\. Request and Assess Customer and Employee Feedback After providing language access services, you can ask customers to respond to a multiple-choice survey. You can include questions like: - Was the translation of high quality? - How satisfied were you with the clarity and accuracy of the interpretation provided? - Did the interpreter respond promptly and complete the service in a timely manner? - How would you rate the interpreter’s professionalism and courtesy during the session? - Did the interpreter demonstrate an understanding of your culture? Did you feel understood? - On a scale of 1 to 10, how would you rate your overall experience with our language support services? - What can we improve to enhance your experience? Feedback allows you to make informed adjustments that will improve the quality of your services, increase customer satisfaction, and demonstrate your commitment to equitable communication. 7\. Regularly Monitor and Evaluate Your Program To drive ongoing improvement and make sure your program meets your business goals, you need to measure performance. Monitor your KPIs in these areas: - The percentage of your target population reached - The number of calls in each language - Call connection and wait times - Translation quality measured by error rates - Budget adherence - Compliance with legal and regulatory requirements Once you understand your metrics and whether they are improving or declining, you can work with your language services provider on improvements. How LSA Can Help With the right language access partner, you can design a comprehensive language services plan, keep your communication standards high, and give all your customers the clarity they deserve. LSA offers: - On-demand support for the most commonly spoken languages in the communities you target - Service lines tailored to your needs, including document translations, live interpretation, and multilingual customer support - 24/7 accessibility, so you can assist your policyholders whenever they need it Whether you need onsite interpreters for claims, over-the-phone support for customer service, or precise translations of policy documents, we’ve got you covered with customized language access solutions for hundreds of languages, including rare dialects and American Sign Language. At [Language Services Associates (LSA)](https://lsa.inc/), we make it easy for insurance professionals to connect with multilingual customers. With over 30 years of experience in the industry, we understand the unique challenges you face, from navigating complex regulations to delivering clear, accessible communication. What’s the result? With our help, you will: - Attract new policyholders - Improve claims intake with multilingual support - Ensure policy clarity for all customers - Mitigate risks with clear and effective communication across languages - Improve performance and customer satisfaction KPIs - Drive compliance [​​​Contact us](https://lsa.inc/contact-us/) today for tailored programs, 24/7 support, and industry expertise to help you deliver exceptional service in any language—because communication shouldn’t be a barrier to great insurance. **Categories:** Blog, Insurance --- ### [Part II: An Interview with LSA’s American Sign Language Interpreter Victoria Rodriguez-Mitchell — An Advocate for Deaf and Hard of Hearing Communities for 30+ Years](https://lsa.inc/an-interview-with-lsas-american-sign-language-interpreter-victoria-rodriguez-mitchell-an-advocate-for-deaf-and-hard-of-hearing-communities-for-30-years/) **Published:** December 2, 2024 **Author:** Ximena Garcia **Content:** 15 min read ## Introducing Victoria Rodriguez-Mitchell: Part II Here’s the conclusion of our interview with Language Services Associates (LSA) ASL interpreter Victoria Rodriguez-Mitchell, M.A., NIC. Recently, we learned about Victoria’s early personal experiences with the Deaf and Hard of Hearing community and how it led to an unexpected career in interpretation and three decades spent eliminating language barriers, advocating for the community, and championing the rights of individuals with disabilities. We discussed the layers of support that go into signing national anthems for large crowds, early technology to support the Deaf and Hard of Hearing community, trilingual interpretation, and more. Here’s the rest of our conversation where we further discuss Spanish Sign Language, video interpreting, the impact of social media sites like Tik-Tok in the Deaf and Hard of Hearing community, and more. ![](https://lsa.inc/wp-content/uploads/2024/12/IMG_0085-scaled-e1733171781871-768x431.jpg "IMG_0085 - Language Services Associates - Language Services Associates") Image provided by The Philadelphia Union LSA: My understanding is that Spanish Sign Language isn’t really a straightforward form of Sign Language. There seems to be many types or variations of it depending on where somebody’s from. So, you were doing the Mexican National Anthem, and when you’re signing, you’re doing it in ASL, but are you also signing for Spanish sign language in some way, and is that extremely complicated, or do you not even think about that portion of it. When I was young, I went to live in Spain and I was like, I’m going to become the first international sign language interpreter. I’ll do BSL (British Sign Language), and sign language from Spain and Portugal. When I went to Spain I would travel around and meet deaf people everywhere I went. I found out that in Spain their sign language is very provincial because sign language was banned for a long time, so it kind of went underground. Depending on what province you lived in you developed the sign. I was like, Oh hahaha I might not be the person for this. I also went to the university of Durham to learn BSL and then was recruited to work in New Zealand. Sign language in Mexico compared to the Dominican Republic compared to Peru, wherever, is going to be vastly different. I do my best to give it in ASL because I’m in Philadelphia. LSA: Tell me a little bit about interpreting with the Philadelphia Union. Do you have any favorite experiences or highlights you can tell us about? VRM: My favorite experience is getting to hang out with Ashli Rice Allen, the designated singer for the National Anthem. Not only is she a beautiful singer, she’s a beautiful soul. I come in there and I’m completely nervous and she’s been doing this for eight years. She’s saying it’ll be fine, don’t worry we’ll do this together. She walks out and she’s waving to all her fans and I’m all nervous my first time. So again, on the shoulders of giants. She’s one of those giants that just brought me along and shared every moment. I’ve worked with a lot of artists and sometimes they get very territorial, but she’s like nope, we’re a team. Everywhere we go it’s like Ashli (clapping hands) and it’s warranted because she’s probably one of the nicest people I’ve ever met. That’s my favorite experience and everybody at the Union has been amazing. LSA: How do you feel about the impact of video conferencing on American Sign Language? Has it affected your work, and does it make your work harder to do? VRM: I think it’s kind of like a double-edged sword. In some areas it’s been amazing because you can do work in California or overseas. You get to learn more, like what’s that sign you’re using in the south, or in Oregon or wherever. Some of it has been wonderful and other times it’s been detrimental. I’ve had friends that have gone to the emergency room, and they set up the screen, and they’re in a vulnerable or intimate place. Let’s say they’re giving birth or something and they’re here trying to navigate with the screen. I think it has its pros and cons and I think we just have to listen to the consumer and what they need in that moment. If the consumer is saying hey, I need a live interpreter, then I think it’s best to provide a live interpreter versus saying well we have this, just use it. This is our idea of accessibility, and I think accessibility is very individualized and it needs to be driven by the consumer. LSA: Absolutely, I feel like video’s a good option if for some reason someone’s about to give birth and there’s absolutely no ASL interpreters around. VRM: Right and I think that’s the thing, like we don’t have anything else, at least we can communicate with you. But also, some will say hey we have this, take it, or leave it. ### Did you know? LSA offers ASL Interpretation both on-site and virtually. Schedule an interpreter when and where you need them, or use our VRI service to access an ASL interpreter on demand 24/7/365 through the LSA App. For more information, click the link below. [ LEARN MORE ](https://lsa.inc/services/american-sign-language/) LSA: Right, like they want to save on cost. VRM: Exactly, now we have to hire an emergency interpreter which might be more expensive. But in these moments, anybody else would have full accessibility to the nurse, or full accessibility to what’s going on around them – as interpreters we don’t just interpret what you’re saying to us, we interpret the whole situation, ‘oh I hear this person saying this and this person saying this,’ and you’re trying to give them all the information so they’re getting accessibility like anybody else. That’s always the goal, at least for me. ![](https://lsa.inc/wp-content/uploads/2024/12/IMG_2614-scaled-e1733171969932-1536x586.jpg "IMG_2614 - Language Services Associates - Language Services Associates") Image provided by Philadelphia Union. LSA: What are your thoughts about Tik Tok and ASL? It has become popular for people to sign songs on the platform but there seems to be a lot of either fake or just plain wrong signing. VRM: I think it’s a really interesting situation. You have the deaf community filled with brilliant individuals who are experts in their own language who are passed over because there might be an influencer or somebody that knows how to kind of maneuver the system on Tik Tok a little bit better. They’ll show up on that “For You” page, and you’re like oh, that’s awesome. But I think it’s the marginalization of the deaf community that concerns all of us. There are plenty of deaf people to learn this from, why are you learning it from a teenager that’s not doing it correctly? There are a lot of deaf performers, like what we saw at the Superbowl, Justina (Miles), Matt Maxey, Warren (Snipe), so many wonderful deaf performers that you would want to spotlight, because they’re experts at what they do. It’s a lived experience for them. And I kind of agree that you really want to learn ASL from a deaf person and when you’re looking for ASL content, look for ASL users whether they’re deaf or longtime interpreters, as long as you’re looking at people that are experts in the language. I can say with the word “run,” if you’re running in a track meet this is the word run (signs), if you’re running a machine, this is the word for run (signs), if you’re running an organization, it might be this (signs), if the refrigerator is running it might be this (signs), so a new user isn’t going to know all those things about how to interpret it correctly. As interpreters we need to continue to advocate for our deaf community and say hey, this is the reason we’re here, this is the reason that you get to see this, this is the reason all of us are fighting for this – this beautiful deaf community that we want to elevate, and just have some equity and access for. Interested in becoming an ASL interpreter? Check out our open positions at the link below. [ APPLY TODAY ](https://lsa.inc/careers/linguists/) **About LSA** [Language Services Associates, Inc. (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator in the healthcare, government, financial, banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** American Sign Language (ASL), Blog --- ### [Video Remote Interpretation FAQs](https://lsa.inc/video-remote-interpreting-faqs/) **Published:** July 18, 2023 **Author:** admin **Content:** 6 min read **What is Video Remote Interpretation?** Video Remote Interpretation (VRI) is an on-demand interpreting service provided over the Internet, via video, through a computer or mobile device with a webcam. **What is the difference between interpretation and translation?** Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes. Interpretation refers to listening to something spoken and interpreting it orally into the target language. Translation involves taking a written text and translating it in writing into the target language. **Are your ASL video interpreters certified by the Registry of Interpreters for the Deaf?** Yes, all LSA video remote ASL interpreters are [RID certified](http://www.rid.org/). **What are the qualifications of your foreign language interpreters?** LSA’s foreign language interpreters undergo a rigorous three-step evaluation process which takes into account their experience, education, applicable certifications, subject matter expertise, and language and interpreting abilities. **What is the process to access an LSA video interpreter?** Once you are setup with an LSA account for VRI services, simply follow the steps outlined below: **On-Demand** - Sign in to the LSA App with your dedicated username and password. - Select the language you need. - Connect with an LSA video interpreter in seconds. **Scheduled** - Navigate to the Web Browser or Application version of the LSA Interpretation App (formerly IRIS) - Select the ‘Scheduled Calls’ button on the top of the page and enter the ‘Request number’ - PLEASE NOTE: If you do not have your ‘Request number’, once you are on the ‘Scheduled Calls’ page click the ‘Help’ button for assistance. **Is there any equipment I need to rent or purchase to utilize VRI?** No, LSA’s VRI services can be accessed via any desktop computer, laptop, or smartphone you may currently be using. All you need to connect to our video interpreting platform is Internet access and a computer or mobile device with a webcam. There is no expensive equipment to rent or purchase. **Does the service work on all Web browsers?** Our video interpreting system works on most popular Web browsers, including Google Chrome (preferred) and Mozilla Firefox. **Does the service work on mobile devices?** Yes, our video interpreting system works on iOS and Android devices. **Is special software required?** All you need to do is download the LSA App from the Apple App Store or Google Play Store and log in with your dedicated username and password. **Is there any difference in usability or performance between laptops and mobile devices?** No, as long as your device and network meet LSA’s video remote interpreting specifications, your experience should be the same no matter which device you choose to use. **Do you provide complete audio and video encryption?** Yes, all video interpreting conducted by LSA is 100% secure and inaccessible by outside parties. **What is the cost for using VRI?** All video interpreting calls are charged on a per-minute basis, which varies by language. A monthly minimum fee may also apply based on actual usage. **Is video interpreting in compliance with all applicable laws and standards of practice?** Yes, our video interpreting platform is compliant with standards of practice and applicable legislation, like ADA, HIPAA, HITECH, IDEA, CMS, Joint Commission, and Section 1557 of the Affordable Care Act. **What are the benefits of using a video interpreter compared to using an over the phone or onsite interpreter?** There are many benefits to using a video interpreter: - Access a qualified ASL or foreign language interpreter within seconds in an emergency or short notice setting - Eliminate travel time, mileage, advanced scheduling and wait time associated with [onsite interpreting](https://lsaweb.com/solutions/face-to-face-interpreting/) - Pay only for the interpretation minutes used **Are real-time reports available for video interpreting calls?** Yes, all VRI clients can pull customized reports based on language, location, requester, time of day, and trend activity levels in seconds through our completely secure, easy-to-use Client Portal. **Categories:** FAQs, Over the Phone Interpretation, User Education --- ### [Language Services Associates, Inc. Awarded Divisional Agreements for Provision of Interpretation and Translation Services by HCA Healthcare](https://lsa.inc/language-services-associates-inc-awarded-divisional-agreements-for-provision-of-interpretation-and-translation-services-by-hca-healthcare/) **Published:** July 2, 2024 **Author:** Ximena Garcia **Content:** 5 min read FOR IMMEDIATE RELEASE: Media Contact: Arnisa Xharra Director of Marketing arnisa.xharra@LSA.inc 800.305.9673 X55337 Horsham, PA (June 2024) – Language Services Associates, Inc. (LSA) is pleased to announce that it has been awarded agreements with new divisions across the HCA Healthcare health system. These divisions include the HCA Capital Division, the HCA Far West Division, the HCA Gulf Coast Division, the HCA Mountain Division, and the HCA South Atlantic Division. The HCA contract agreement provides LSA’s scalable solutions, innovative technology, and superior language services at contracted pricing to all HCA Healthcare facilities. As a full-service language provider offering interpretation and translation solutions in hundreds of languages, LSA is a leader in healthcare interpretation services. HCA Healthcare comprises 186 hospitals and approximately 2,400 care sites in 20 states and the United Kingdom. In addition to hospitals, care sites include surgery centers, freestanding emergency rooms, urgent care clinics, diagnostic and imaging centers, walk-in clinics, and physician clinics. Language Services Associates is excited to continue our trusted partnership with HCA Healthcare. Through the utilization of cutting-edge technology, customizable services, and the latest innovations, LSA delivers high-quality language solutions to HCA Healthcare’s hospitals and affiliated facilities. Providing equitable care is essential to HCA Healthcare’s mission, and this continued partnership ensures all patients, and their companions, have access to effective communication. LSA’s decision to develop delivery models of services that integrate with any workflow, including electronic health record (EHR) systems and all major Telehealth platforms, provides a more efficient patient experience and delivers equitable care. LSA provides a full suite of language services across all modalities, helping HCA members seamlessly integrate interpretation workflows at the point of care, optimizing efficiency, and improving care quality. **About LSA** For over three decades Language Services Associates (LSA) has offered a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator across various industries including education, healthcare, government, finance, banking, insurance, sports, hospitality, and more. **About HCA Healthcare** Nashville-based HCA Healthcare is one of the nation’s leading providers of healthcare services comprising 188 hospitals and approximately 2,400 ambulatory sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 20 states and the United Kingdom. With its founding in 1968, HCA Healthcare created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA Healthcare has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44%. HCA Healthcare is a learning health system that uses its more than 43 million annual patient encounters to advance science, improve patient care, and save lives. **Categories:** Healthcare, Press Releases --- ### [Easy Transitions: Make the Switch to LSA](https://lsa.inc/easy-transitions-make-the-switch-to-lsa/) **Published:** August 29, 2024 **Author:** Ximena Garcia **Content:** 6 min read ## Don’t Settle Are you worried about potential disruptions when switching language service providers? Don’t worry anymore. With Language Services Associates (LSA), you can have confidence that your services will continue seamlessly. Your non-English speakers won’t be left behind, and your staff and business won’t be impacted. ![](https://lsa.inc/wp-content/uploads/2024/08/Frustratwed-business-woman-768x509.jpeg "Pain, headache and stressed finance manager feeling sick, tired and worried about a financial problem at her startup company. Young and frustrated professional businesswoman working at an office - Language Services Associates - Language Services Associates") If your current language service provider does not offer the languages and services you need, lacks understanding of your industry’s regulations, is inaccessible, or has you waiting for an interpreter for longer than you’d like, it may be time for a change. Consider Language Services Associates for cost-effective solutions that meet your needs. [### LSA Maintains a 99.98% Customer Satisfaction Rate ](https://lsa.inc/about/who-is-lsa/) For over three decades, LSA has implemented comprehensive language programs for thousands of companies at thousands of facilities. From Over the Phone Interpretation to Video Remote Interpretation, LSA has led teams in switching providers, facilitating clear communication in hundreds of languages. Whether it’s one location or hundreds of locations, we will work with you to devise a plan that allows for no disruption in language services. LSA takes a proactive approach to understanding your company, demographics, language needs, and technology. Our services are designed for seamless integration into existing platforms and workflows, enabling your organization to focus on its core competencies while LSA handles your language needs. We partner with you to create an implementation plan that ensures all the right service lines are utilized, all staff are trained at a time that suits your business, and services are implemented without any interruptions. Our experienced professionals are committed to providing high-quality, accurate, and appropriate language services while remaining dedicated to delivering excellent customer service. ## Why Top Performing Companies Choose LSA Language Services Associates offers a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients and the companies that serve them. We offer Over the Phone Interpretation (OPI), Video Remote Interpretation (VRI), Onsite Interpretation (OSI), American Sign Language (ASL), Translation and Localization (T&L), and Language Assessments and Testing (LAT). Our OPI, VRI, and ASL services are available on demand 24/7/365 in hundreds of languages, and all of our services can be scheduled around the clock. ![](https://lsa.inc/wp-content/uploads/2023/05/quote-icon-1.png "quote-icon.png - Language Services Associates - Language Services Associates") "LSA has been a preferred partner over the years. In our business, it is essential that we communicate with our customers effectively and LSA allows us to do so in any language." ![](https://lsa.inc/wp-content/uploads/2024/08/Untitled-design-2.jpg "American Customer Care Logo - Language Services Associates - Language Services Associates") Cheryl Stroud Business Insights Manager "LSA has been a preferred partner over the years. In our business, it is essential that we communicate with our customers effectively and LSA allows us to do so in any language." Cheryl Stroud Business Insights Manager, American Customer Care, Inc Providing support in native languages improves staff efficiency and productivity, increases customer satisfaction, and fosters loyalty. LSA offers this competitive advantage to thousands of clients across various industries, including healthcare, government, education, legal services, finance, banking, insurance, sports, hospitality, and more, in hundreds of languages. [Contact us](https://lsa.inc/contact-us/) today for a free consultation to learn more about our services and how we can help you make the switch. Let’s create the perfect implementation plan for you! **Categories:** Blog, Call Center --- ### [LSA 101: Why Your Call Center Needs a Language Service Provider](https://lsa.inc/lsa-101-why-your-call-center-needs-a-language-service-provider/) **Published:** August 18, 2023 **Author:** admin **Content:** 5 min read With 1 in 5 Americans speaking a language other than English at home, your call center’s success depends on your staff’s ability to communicate with a multilingual customer base. Incorporating language services into your program will Improve important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Call Abandonment Rate, while reducing hang ups and shortening your average call length. Partnering with a trusted language service provider (LSP) gives you access to hundreds of languages around the clock. With a multilingual client base that is only going to get larger, ensuring access to qualified interpreters is imperative to improving your contact center’s efficiency, retaining your clientele, and expanding into new markets. Language Services Associates (LSA) can help you build trust with diverse callers by providing seamless language integration into your core contact center business. LSA’s interpreter network has the skills to quickly and efficiently scale to your call center demands. Our team will partner with you to provide clarity and insight for your customers, and ensure fast, accurate communication. ## **With LSA’s Language Services You Will:** - Boost Agent and Customer Satisfaction - Improve Your Call Center’s Metrics - Increase Agent Productivity - Have Access to 7000+ Carefully Vetted Interpreters, 24/7/365 - Increase Brand Awareness LSA provides cost-effective solutions to successfully incorporate language services into your offerings. Fast connections to highly qualified on-demand interpreters in over 230 languages means your agents can spend more time helping customers while we take care of the rest. Improve customer satisfaction and KPIs with LSA’s expert call center team. ## **LSA’S CALL CENTER LANGUAGE SERVICES** ### **Over-the-Phone Interpretation** We provide fast access to on-demand interpreters in 230+ languages ready to take your call. For rare languages schedule a call at a time of your choosing. ### **Language Assessments** If you have bilingual employees who wish to act as interpreters, LSA offers language assessments to test the proficiency of your employees and ensure the best experience for your call center’s customers. ### **Translation and Localization** Have documents or a website that needs to be translated for multilingual customers? LSA provides translation and localization of any documents, website, or application in over 230 languages. Learn more about [LSA’s call center language services ](https://lsaweb.com/industry/contact-centers/)today! Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsaweb.com/contact/) in seconds. ## **About LSA** For over three decades [Language Services Associates (LSA](https://lsaweb.com/)) has offered a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Call Center --- ### [LSA Wraps up Its 2024 Academic Honors Internship Program](https://lsa.inc/lsa-wraps-up-its-2024-academic-honors-internship-program/) **Published:** September 11, 2024 **Author:** Ximena Garcia **Content:** 5 min read Language Services Associates (LSA) welcomed DeAndre Butler and Ja-Neen Slaughter, students at the Chester Charter Scholars Academy, for its five-week Academic Honors Internship Program. The two students worked closely with LSA personnel across many of its departments, including Accounting, IT, Marketing, and Compliance, while learning about LSA’s many service lines and operations. “Working with each department has been a very enlightening and fun experience. I’ve learned how to use Microsoft, how marketing works, what goes into making company products, and many other things,” Ja-Neen shared with us. “I enjoyed learning about all these things during my time with LSA. Each department had a fun, yet educational activity prepared to go with each thing I learned.” The LSA Academic Honors Internship is awarded to high school students who show great academic achievement, and a passion for languages and using them to help people. It provides an opportunity for students to gain real world work experience working with a professional language service provider. “It was such a pleasure to have Ja-Neen and DeAndre as interns for our 2024 Academic Honors Internship Program,” said Erica Banks, Program Manager, Community Engagement & Relations. “They’re two exceptionally talented students with a great work ethic and promising futures.” “I truly felt welcomed by everyone at LSA thanks to how friendly and helpful the people were,” Ja-Neen added. “LSA truly does care for its employees and have a tight-knit bond that is unbreakable, and that is my absolute favorite thing about interning for this company. I hope to come back next summer to work for them.” “Giving back to the community is fundamental to what we do,” said Francis J. Convery, Chief Administrative Officer at LSA, “and the opportunity to offer such ambitious students the chance to learn about our interpretation services and how we deliver them is an honor.” ## Interested in applying? LSA will open applications for the 2025 Academic Honors Internship next Spring. If you would like to be on the early notification list, please submit an application form [here](https://jobs.lever.co/lsa-hr/5ee09758-4f5e-4c82-ba31-b55c799c8f3e) or check the website for more details. If you have any other inquiries about LSA’s Academic Honors Internship Program, please email . ## About LSA For over three decades [Language Services Associates (LSA) ](http://www.lsa.inc)has offered a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator across various industries including education, healthcare, government, finance, banking, insurance, sports, hospitality, and more. **Categories:** Blog, Education --- ### [Why Is There a Shortage of Certified American Sign Language Interpreters?](https://lsa.inc/why-is-there-a-shortage-of-certified-american-sign-language-interpreters/) **Published:** July 9, 2024 **Author:** Arnisa Xharra **Content:** 12 min read Effective communication is key to ensuring equity and fair access in a globalized world. Under Section 504 of the Rehabilitation Act of 1973 and [The Americans with Disabilities Act of 1990](https://www.ada.gov/resources/effective-communication/) (ADA) it is the responsibility of covered entities to provide effective communication at no-cost to the consumer. For Deaf & Hard-of-Hearing (DHH) communities in the US, American Sign Language (ASL) interpreters provide a lifeline in situations where language inequality prevents critical information from being accessed. ASL interpreters facilitate communication between Deaf & Hard-of-Hearing communities and hearing individuals using Sign Language. But it seems like there aren’t enough interpreters to go around. Is there an ASL interpreter scarcity? Let’s take a deeper look. ## Growth Trends and Statistics: Concrete statistics surrounding Deaf and Hard-of-Hearing populations is lacking due to inefficient resources and limited funding in supporting and surveying these unfairly marginalized communities. But we continue to see a shortage of ASL interpreters in fields from healthcare to higher education, as the demand for their services grow. Language Services Associates (LSA) works to improve access for Deaf and Hard-of-Hearing individuals and continues to research and implement strategies to establish the most efficient means for providing effective communication. ![](https://lsa.inc/wp-content/uploads/2024/07/Untitled-design-1.png "Untitled design (1) - Language Services Associates - Language Services Associates") ## Extensive Training, Education, and Certification Process: Becoming a certified ASL interpreter begins with an undergraduate degree in American Sign Language and requires continuous updated education, workshops, and development. On average, it takes anywhere from five to ten years and includes achieving fluency in ASL, understanding Deaf culture, and passing rigorous certification exams. Not only do many states have their own licensing and requirements, but the Registry of Interpreters for the Deaf (RID) administers different types of national certifications that are required for numerous interpreting positions (including becoming an ASL interpreter for Language Services Associates). While there is no national requirement for certification in the US, providers like LSA rely on certified interpreters to ensure the integrity of our work and reliability of our interpreters. To qualify for the RID national certification, applicants must have a bachelor’s degree or an equivalent – so even if someone understands the language, culture, and technical skills required, if they do not have a degree, they cannot attain the national certification necessary to be an ASL interpreter for LSA and many other institutions. ## A High Demand, Geographical Obstacles, and Physical Challenges: The current demand for qualified ASL interpreters is substantial. According to the National Census of the Deaf Population there are approximately 500,000 Deaf and Hard-of-Hearing Americans who use ASL, and a ratio of roughly 50 Deaf or Hard-of-Hearing ASL users to one ASL interpreter. Across numerous sectors like healthcare, education, and the legal industry, companies are constantly contending for support. With a limited pool of ASL interpreters available, and such a high demand, it creates an imbalance that intensifies competition among organizations vying for sign language services. Additionally, interpreters are not available in every geographic locale. With only around 10,000 certified ASL interpreters in North America, many areas struggle to find resources. While urban areas might have more professionals available (and still struggle), rural areas tend to be hit hardest. Video Remote Interpretation (VRI) provides a great option for virtual ASL support, but it requires a strong internet connection, and in many rural areas the infrastructure support is not available. Then there’s the physical toll ASL interpretation has on interpreters. Sign language is both mentally and physically exhausting. Interpreters utilize hand and arm movements, facial expressions, and body movements to convey meaning and can risk injury by overexerting themselves. There are only so many hours an ASL interpreter can sign for, and many will only accept longer jobs when there are at least two interpreters assigned. ## Hesitancy to Work with Full-Service Language Service Providers: We’ve talked about the laws protecting and providing for DHH communities, as covered under ADA, as well as the stringency of requirements for an ASL interpreter to become and remain certified, so it might come as little surprise that there are some hesitancies to work with “spoken language agencies.” LSA is a full-service agency, providing expert equitable communication for both hearing limited English proficient and DHH consumers. Due to the subtle but vast differences between interpreting for a spoken language and a signed language, there is some skepticism that full-service agencies may not be fully invested in adhering to the same tenants required of agencies who only provide services for Deaf & Hard-of-Hearing Communities. However, LSA is proud to uphold those [same pillars and tenants](https://rid.org/programs/ethics/code-of-professional-conduct/) mandated by the Registry of Interpreters for the Deaf. ## Veteran Interpreters Retiring: Seasoned career interpreters are retiring sooner than expected, with fewer later generations entering the field to ease the strain. Fewer students are choosing to pursue certification following studies, creating gaps in the profession. ## The LSA Difference: LSA is fully dedicated to ensuring the best experience for both our clients and ASL interpreters. We have staff across various departments proficient in understanding the nuanced needs and concerns of the Deaf and Hard-of-Hearing community. We are a full-service language provider that adheres to the same framework and expectations as a Deaf-only agency. We incorporate training and Deaf sensitivity at an organizational cultural level. LSA is dedicated to upholding our high standards while providing support to our ASL interpreters. - We strictly work with RID/BEI-certified ASL interpreters offering our clients the most professional experience without cutting costs or corners. - We guide and assist ASL interpreters in attaining state licensures and acknowledgment when and where they’re needed. We reach out to state agencies and our contacts at RID on their behalf when necessary and/or requested. - We are fully invested in in upholding our high-quality standards even under the pressure of a certified ASL interpreter shortage. - We offer flexible schedules with the opportunity to work as an employee or independent contractor, onsite or virtual, and versatility in how assignments are handled. - We offer interpreters the ability to work in the communities they live in to fulfill their obligations and assure equitable services where they are. - We offer and understand the benefits of certified Deaf interpreters (CDI). - We offer tactile sign language for low-vision and Deaf-Blind individuals. Language Services Associates (LSA) works with the highest qualified ASL interpreters in the field. We ensure our partners continually have the language support they need, 24/7/365. We provide [Onsite ASL interpreters](https://lsa.inc/services/onsite/) across the country, [Video Remote Interpretation](https://lsa.inc/services/video-interpreting/) to fulfill virtual and on-demand needs, and training and support for the use of our services. Learn more about LSA’s [American Sign Language](https://lsa.inc/services/american-sign-language/) services today! Contact our team at [800.305.9673](tel:8003059673) X55305 or fill out our [contact form](https://lsa.inc/contact-us/) in seconds. ## Are You an ASL Interpreter? If you’re passionate about making a difference and want a fulfilling career as an ASL interpreter with LSA, we’d love to hear from you! Join LSA and become part of a team dedicated to enhancing communication and accessibility for the Deaf and Hard-of-Hearing community. Check out our [open positions](https://lsa.inc/careers/linguists/)! **Categories:** Blog --- ### [Optimize Your Call Center’s Performance with Multilingual Services](https://lsa.inc/optimize-your-call-centers-performance-with-multilingual-services-2/) **Published:** July 9, 2024 **Author:** Ximena Garcia **Content:** 8 min read ## Customer Experience at Your Call Center — The Only Metric That Matters # According to the [latest global consumer study](https://www.xminstitute.com/blog/trillion-sales-at-risk-2024/) conducted by Qualtrics XM Institute, **$3.7 trillion of sales are at risk from bad customer experiences in 2024.** Regardless of your industry, poor communication is bad customer service, and bad customer service leads to high customer attrition. # Call Centers that want to provide a better customer experience, reach a global market, and improve important KPIs offer multilingual services to their customers. While important advances in technology and AI are changing the way call centers and their agents operate, language can still present a barrier to finding solutions if you’re not equipped to adequately support limited English proficient (LEP) callers. *A comprehensive language access program will:* - Boost Agent and Customer Satisfaction - Improve Your Call Center’s Metrics - Increase Agent Productivity - Expand Your Reach The customer experience is first and foremost what dictates the most valuable KPIs and metrics a call center should prioritize. Putting time into prioritizing the correct set of KPIs can have an enormous impact on how customers feel about their experience and how well a call center is operating. According to [CCW Digital](https://www.customercontactweekdigital.com/)’s annual consumer preferences survey, customers who were asked about their interactions with call center agents this year responded overwhelmingly with negative feedback: 0 % ### Of customers said that employees seemed happy, helpful, knowledgeable, and empathetic 0 % ### Said that agents seem to know more about the business and products they are supporting 0 % ### Said agents seem to care more about solving their problems 0 % ### of customers stated that agents seemed more willing to engage with them These low numbers are highly indicative of call centers spending time concentrating their efforts in areas that aren’t customer-focused, and not enough time ensuring their agents are equipped with the tools essential for providing their callers with optimal services. Ensuring your agents have the resources and support they need will improve important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), Call Abandonment Rate, and Cost per Call (CPC). ## Maximize Customer Experience and Pivotal KPIs Through Language Support According to a study conducted by [CSA Research](https://csa-research.com/), 72.4% of consumers said they would be more likely to buy a product with information in their own language. This applies across all sectors including insurance, finance, healthcare, retail, etc. If you cannot speak a customer’s language, you cannot provide good customer service. With 1 in 5 Americans speaking a language other than English at home, it’s likely your call center has many LEP customers calling every day. If you can’t communicate with your customers, they will either hang up, be misled on their first call, or take their business elsewhere (or all the above). Partnering with a language service provider who can **seamlessly integrate with your omnichannel contact center** will support improvements at your call center that enhance the customer experience, boost agent productivity, improve important KPIs, and reduce customer attrition. Collectively supporting these improvements will help you thrive in a global market where customers can be calling from anywhere in the world, in any language. While call centers seek to optimize self-service options and reduce the amount of time agents spend on interactions, ensuring clear communication is the only way to meet your goals. Providing services in languages your customers understand reduces call handle time, cost per interaction, and agent effort, freeing up agents to help more customers throughout their shift. [“67% of customers have become “serial switchers,” customers who are willing to switch brands because of a poor customer experience.”](https://www.forbes.com/sites/shephyken/2018/05/17/businesses-lose-75-billion-due-to-poor-customer-service/?sh=3c34db3b16f9) Don’t lose customers because you don’t speak their language. ![Language Services Associates is your Call Center partner.](https://lsa.inc/wp-content/uploads/2024/07/Blog-Post-Featured-Image-3-1024x531.jpg "Blog Post Featured Image (3) - Language Services Associates - Language Services Associates") [Language Services Associates (LSA)](https://lsa.inc) has been providing language services to call centers for over three decades. We help you build trust with diverse callers by providing seamless language integration into your core contact center business. LSA’s interpreters have the skills to scale to your call center demands quickly and efficiently. Our team will partner with you to determine the appropriate language access program for you, provide clarity and insight for your customers, and ensure fast, accurate communication for your agents and LEP callers. Learn more about [LSA’s call center language services ](https://lsa.inc/industries/call-center/)today, improve your customer experience and expand your reach into the global market. Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact-us/) in seconds. **Categories:** Blog, Call Center --- ### [LSA Celebrates: National Interpreter Appreciation Day](https://lsa.inc/lsa-celebrates-national-interpreter-appreciation-day/) **Published:** April 25, 2024 **Author:** Ximena Garcia **Content:** 17 min read # LSA Celebrates: National Interpreter Appreciation Day Today (and every day), we take a moment to honor the vital role interpreters play in breaking down language barriers and facilitating clear communication across diverse communities. Interpreters do more than translate words — they convey meaning, emotions, and cultural nuances, ensuring that every voice is heard and understood. As we celebrate this important day, we’re excited to share stories from a few interpreters. These stories highlight the passion they bring to their profession and showcase the profound impact they have on people’s lives. Their contributions are invaluable — and today, we say thank you. ![Jordan Interpreter](https://lsa.inc/wp-content/uploads/2024/04/Untitled-design-5-250x250.png "jordan-interpreter - Language Services Associates - Language Services Associates") ### JOSEPH Haitian Creole Interpreter Read more about Joseph's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) One touching experience I had while interpreting was connecting with a Haitian woman who had recently immigrated to the USA. Despite the language barrier, we bonded over shared cultural experiences and struggles. Through interpretation, I was able to help her navigate various aspects of her new life, providing support and encouragement along the way. Seeing her gain confidence and integrate into her new community was truly inspiring. — Joseph ![Nhu: Vietnamese Interpreter](https://lsa.inc/wp-content/uploads/2024/04/81-1-250x250.png "nhu-vietnamese-interpreter - Language Services Associates - Language Services Associates") ### NHU Vietnamese Interpreter Read more about Nhu's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) I chose to become an interpreter to reconnect with my love for languages. During nearly eight years working in this field, I have seen the power of interpretation countless times. There was one particular call I still remember. Before I rendered the service, I was kindly informed by the therapist that the patient’s spouse refused to work with other interpreters during their marriage counseling sessions. However, the warmth of my voice and the accuracy of my interpretation gradually convinced her. She started to open up and share her feelings and thoughts. By the end of the long session, many of their misunderstandings were resolved and her marriage reached a new level of acceptance and reconciliation. After that call, I became a strong believer in the power of interpretation. May this journey of helping others bring so much more love, inspiration, and motivation in the world around us all. — Nhu ![Jacob: Haitian, Creole Interpreter](https://lsa.inc/wp-content/uploads/2024/04/91-250x250.png "haitian-creole-interpreter - Language Services Associates - Language Services Associates") ### JACOB Haitian Creole Interpreter Read more about Jacob's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) I've been passionate about interpretation since high school, which is why I chose it as my career. I love breaking down communication barriers. — Jacob ![Stefany: Spanish Interpreter](https://lsa.inc/wp-content/uploads/2024/04/31-250x250.png "stefany-spanish-interpreter - Language Services Associates - Language Services Associates") ### STEFANY Spanish Interpreter Read more about Stefany's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) Interpreting became one of my greatest passions because it gave me a purpose: "to become the voice of the unheard." I started working at LSA in 2020, a year that changed the course of humanity; especially for us medical interpreters. Even though I had previous experience interpreting, where I had witnessed beautiful moments like the birth of a child, as well as terrible moments like having to break the news to someone with cancer, I believe there was no training that could prepare us to face a global pandemic. However, there is one story in particular that I will never forget: after several months of working tirelessly worldwide, as a united front to try (to the best of our abilities) to win the battle against COVID-19, I took a call. At the end of the call, the doctor took a moment to thank me for my services, but not in the almost automatic way that we usually get. He actually took a moment to acknowledge me as a human being, he said, "Most of the time, as doctors, we forget that there is an actual human being on the other side of the line, that is also helping us fight Covid-19. You are also working as hard as we are, but we are the ones getting all the credit. However, we couldn't do this without you. Interpreters are the unsung heroes of this pandemic." — Stefany ![Esther, Haitian Creole Interpreter](https://lsa.inc/wp-content/uploads/2024/04/Untitled-design-6-250x250.png "esther-haitian-creole-interpreter - Language Services Associates - Language Services Associates") ### ESTHER Haitian Creole Interpreter Read more about Esther's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) Working as an interpreter has always been life-changing for me. More importantly, it teaches me empathy, kindness, and to be a voice for others who can't make themselves understood. Having a good grasp of my culture also makes it easier to comprehend patients. — Esther ![Fernando, Spanish Interpreter](https://lsa.inc/wp-content/uploads/2024/04/Untitled-design-7-250x250.png "fernando-spanish-interpreter - Language Services Associates - Language Services Associates") ### FERNANDO Spanish Interpreter Read more about Fernando's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) Personally, I think being an interpreter is awesome. Knowing that I'm doing my best to help people, no matter if it's something good or bad, big or small, I get to be that bridge for people. Even though it is sometimes a big responsibility, it feels great! Seeing all the people you helped at the end of your shift is very satisfying and fulfilling. I could not ask for a better job. I feel blessed and very happy! — Fernando ![Jyotirmoy, Hindi/Bengali Interpreter](https://lsa.inc/wp-content/uploads/2024/04/51-250x250.png "hindi-bengali-interpreter - Language Services Associates - Language Services Associates") ### JYOTIRMOY Hindi/Bengali Interpreter Read more about Jyotirmoy's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) I would like to share a story where I was on a call with a patient who was on the verge of delivering her baby. Given it was an emergency situation, I was careful to use a comforting tone while being vigilant of the minute details that may arise that needed interpretation. Even though the patient was not able to deliver her baby, I was able to support the client as well as the patient until the patient had been stabilized. These scenarios, where I've been able to help someone in need, have given me a good feeling about the work I do. — Jyotirmoy ![David, Spanish Interpreter](https://lsa.inc/wp-content/uploads/2024/04/41-250x250.png "david-spanish-interpreter - Language Services Associates - Language Services Associates") ### DAVID Spanish Interpreter Read more about David's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) It's great to know that some providers recognize my voice and service. I can now say that I recognize one or two because of where they are calling from and how they communicate with both the LEP individual and interpreter. It's great to be recognized!" — David ![Josias, Spanish Interpreter](https://lsa.inc/wp-content/uploads/2024/04/71-250x250.png "josias-spanish-interpreter - Language Services Associates - Language Services Associates") ### Josias Spanish Interpreter Read more about Josias's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) My story is about the longest call I've ever had. A video call that lasted 9 hours and 38 minutes! It was a feel-good story because of the outcome. It started with the patient in the ER with a case of kidney failure. They moved the patient to the ICU. At one point the doctors thought they would have to start dialysis on the patient. However, as the day progressed and the treatment started to work, the kidneys recovered to the point where that wasn't necessary anymore. In the end, the patient was taken out of the ICU. It was good to experience the entire process and see the effort from the doctors and nurses that assisted the patient. Additionally, it felt really good to be part of the entire process through my skills! — Josias ![Regine, Haitian Creole](https://lsa.inc/wp-content/uploads/2024/04/21-250x250.png "regine-haitian-creole - Language Services Associates - Language Services Associates") ### REGINE Haitian Creole Interpreter Read more about Regine's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) In the bustling world of healthcare, where every word and connection matters, I found my calling as a Haitian Creole interpreter. It's not just about translating words; it's about weaving understanding and empathy into every conversation. One particular experience stands out vividly. I was interpreting for a young Haitian immigrant who was apprehensive and uncertain about this new land. Through the magic of Video Remote Interpretation (VRI), I was able to bridge the gap between their native Creole and the medical jargon, transforming anxiety into reassurance. But before we settled into the serious matters, there was a moment of unexpected fun. As the video call connected, there was a brief, comical mix-up with the camera angles, resulting in an unintentional close-up of my nose! With a laugh, I quickly adjusted the camera, and we all shared a lighthearted moment before diving into the appointment. Reflecting on my journey, I realize that the true essence of interpreting lies not in the technicalities but in the smiles exchanged, the fears eased, and the lives touched. I find fulfilment in those moments of shared humanity, knowing I've made a difference, one conversation at a time. So, here's to the power of interpreting, the unspoken connections it forges, and the countless lives it enriches. As I continue this vibrant journey, I carry the joy of bridging worlds and knowing that every thread matters in the tapestry of languages. — Regine ![Carlos, Spanish Interpreter](https://lsa.inc/wp-content/uploads/2024/04/61-250x250.png "carlos-spanish-interpreter - Language Services Associates - Language Services Associates") ### CARLOS Spanish Interpreter Read more about Carlos's experience → ![Beautiful sunset](/wp-content/uploads/2023/05/quote-icon-1.png) Interpretation to me is a learning tool. The people communicating learn what is needed to achieve their goal. It could be lifesaving information or just a simple diet plan. Personally, interpretation has changed my life. I remember how I used to almost feel afraid to answer or make a call to a company. I am not quite over my fear of Video Remote Interpretation. I think people don't want to see this old man staring at them... 😆 Interpretation makes me feel good because I get to help other people. I am able to fill that "gap" in their life. I love hearing "Gracias mi hijito eres una bendicion de Dios." — Carlos **Categories:** Blog, Interpreter Spotlights --- ### [June: Effective Communications Month](https://lsa.inc/june-effective-communications-month/) **Published:** June 25, 2024 **Author:** Ximena Garcia **Content:** 5 min read Happy Effective Communications Month! It is 2024 and communication has evolved and improved in many ways. We can share information with people across the globe instantly, choose *how* we want to share that information, and send it to millions of people with the click of a button. We’ve come a long way since hieroglyphics and cave paintings, but many still struggle to be heard. For instance, [CRICO Strategies](https://lsa.inc/breaking-down-language-barriers-to-reduce-readmissions/) medical safety experts discovered that out of 23,000 malpractice suits, 7000 resulted from failed communication. These cases amounted to $1.7 billion in malpractice costs and approximately 2000 preventable deaths. Clear communication is integral to providing effective service and care to people, especially those with limited English proficiency. **Effective Communication in a Multilingual World:** Communicating effectively fosters connection and understanding. Anyone who is looking to build relationships should keep this in mind — including businesses. As companies are looking to expand their global reach, communicate with a growing multilingual audience ([68 million Americans](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html) speak another language other than English at home), and maintain a diverse workforce, the need to communicate clearly and effectively is paramount. This involves understanding diverse languages and being culturally aware. **What is a Language Service Provider?** A language service provider is an entity that offers language related services. These may include interpretation, translation and localization, and language testing and assessments. These services ensure that your message is not only heard but understood across diverse cultures and languages. **How LSA Partners with Businesses to Improve Communication:** [Language Services Associates](https://lsa.inc/) (LSA) is a leading language service provider helping businesses connect with their customers across various industries. Effective communication goes beyond just words — it’s also understanding the nuances of language and cultural competency. - Qualified Linguists: LSA offers the most qualified, thoroughly vetted interpreters on the market. Accurate, culturally appropriate communication is our top priority. - Flexible Support: LSA has customer and technical support available 24/7/365 – including nights, weekends, and holidays. - Responsive: Communication is key in language services, and LSA is committed to ensuring the best customer experience. We value your feedback and respond to all questions, comments, and concerns quickly and with resolve. - Industry Expertise: We connect you with experienced, qualified linguists that speak your industry-specific language. - Full Suite of Services: We offer a full suite of language services solutions, including Over the Phone Interpretation, Onsite interpretation, Video Remote Interpretation, Translation & Localization, and Language Assessments and Testing. Effective communication is essential for success in today’s interconnected world and thanks to language services providers like LSA, language is no longer a barrier. Happy Effective Communications month! **Categories:** Blog --- ### [Language Access Gets a Boost with New Section 1557 Ruling](https://lsa.inc/language-access-gets-a-boost-with-new-section-1557-ruling/) **Published:** June 3, 2024 **Author:** Ximena Garcia **Content:** 9 min read # Equity in Education Access: Language Services for K-12 Schools The U.S. Department of Health and Human Services (HHS) recently finalized a new ruling [updating Section 1557](https://www.federalregister.gov/documents/2024/05/06/2024-08711/nondiscrimination-in-health-programs-and-activities) of the Affordable Care Act (ACA). Section 1557 prohibits discrimination on the grounds of race, color, national origin, sex, age, or disability by any health program receiving federal financial assistance — this is nearly 99 percent of all non-pediatric physicians and almost all hospitals in the United States. The new rule strengthens protections against discrimination and **guarantees effective language access for limited English proficient (LEP) patients and their families.** The ruling will improve health equity while tackling biases prevalent in the healthcare sector. The 2024 Final Rule reinstates provisions from the 2016 Final Rule relating to definitions for “language assistance services,” “limited English proficient individual,” “qualified interpreter,” “qualified translator,” “qualified bilingual/multilingual staff,” and adds a definition for “machine translation.” Additionally, it restores important provisions including a requirement to take sufficient steps to provide meaningful access to individuals with LEP, video remote interpreting standards, and mandatory notices to inform individuals of their rights. ### Significant Updates Include: **Patients Must be Informed About Language Access Availability** Healthcare providers must ensure that individuals with LEP are aware of non-discrimination policies and the availability of access to free language assistance services. This includes posting notices prominently at their facilities and on their websites. The notices must be provided in English and at least the 15 most common languages spoken by LEP individuals in their state. **New Rules Regarding the Use of Untrained Interpreters** Healthcare providers are prohibited from using untrained interpreters like family, friends, or unqualified staff. This is to ensure accuracy and effective communication between providers and patients with LEP. If a patient would like to rely on an untrained interpreter, they must make the request privately with a professional interpreter in attendance. **Quality Standards in Telehealth/Video Remote Interpreting** Providers must provide high-quality telehealth services to all individuals to ensure effective communication. The rule prohibits the use of low-quality video remote interpreting services and unqualified interpreters. Providers must ensure high quality audio and video, reliable technology, and accessible services. This encourages the creation of a comprehensive language program by partnering with an experienced language service provider who can integrate high-grade interpretation services into telehealth platforms. **Providers Must Provide Training for Staff** Training must be provided on all policies and procedures, including how to efficiently access interpretation services. This includes onsite, video remote, and over the phone interpretation, and the technology required for utilizing these services. **Human Translators Must Be Used** If a provider chooses to use machine translation for their services the new ruling requires that a human translator review the content when accuracy is essential, text is relevant to rights, benefits, or meaningful access of a limited English proficient individual, or when the source documents or materials contain complex or technical language that can be hard to understand. This landmark ruling is crucial to ensuring health equity and affording nondiscriminatory healthcare to everyone. Language barriers prevent individuals with LEP from receiving the same care as native English-speaking patients. Requiring providers to offer effective services will encourage partnerships with professional language service providers that carefully vet their linguists and deliver high quality solutions. ### How a Partnership with LSA Can Help Language Services Associates (LSA) has been providing language services in the healthcare sector for over 30 years. Our services help ensure compliance with Section 1557 of the ACA requirements, and we have a complete understanding of the new ruling. We offer you: - Carefully vetted linguists with healthcare experience that understand the nuances of the health system and can fully interpret every interaction, assuring a complete understanding between doctors, nurses, staff, and patients. - A comprehensive implementation plan that encompasses thorough training on our services and technology, as well as furnishing essential materials like signs and documents. These measures are in place to ensure that your staff can fully leverage LSA’s services. - An extensive language program which includes top-quality Video Remote Interpretation services that can seamlessly integrate with your telehealth or EHR systems, delivering an equitable experience regardless of the patient’s language or location. - Translation and localization of vital documents, websites, apps, and signage in hundreds of languages to enhance the patient experience. - Compliance assistance with any questions or concerns regarding adherence to regulatory standards and requirements. - Customer service representatives and technical support available 24/7/365. Learn more about [LSA’s Healthcare language support ](https://lsa.inc/industries/healthcare/)today! Contact our team at (800) 305-9673 ext. 55305 or fill out our [contact form](https://lsa.inc/contact-us/) in seconds. ### About LSA [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of interpretation and translation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds trust. LSA provides a competitive differentiator across various industries including healthcare, government, finance, banking, insurance, call center, legal, sports, and many more. **Categories:** Blog, Healthcare --- ### [LSA Partners with Leading Fortune 100 Insurance Company for Over the Phone Interpretation and Translation Services](https://lsa.inc/lsa-partners-with-leading-fortune-100-insurance-company-for-over-the-phone-interpretation-and-translation-services/) **Published:** February 6, 2024 **Author:** admin **Content:** 4 min read FOR IMMEDIATE RELEASE: ### **LSA Provides Over the Phone Interpretation and Translation Services for Leading Fortune 100 Insurance Company** **Horsham, PA** (February 2024) – With the approval of our new partner, Language Services Associates, Inc. (LSA) is pleased to announce that it is collaborating with a prestigious Fortune 100 insurance company headquartered in Illinois for over the phone interpretation and translation services. This partnership enables the company to utilize LSA’s scalable solutions, innovative technology, and first-rate language services to meet the needs of their limited English proficient customers and policyholders in more than 230 languages. LSA will assist their call center in improving important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Call Abandonment Rate, while reducing hang ups and shortening average call time and speed of answer. LSA’s proven track record established them as the leading candidate in the company’s search for a language provider that could fully meet their needs, allowing them to effectively communicate with callers and policyholders in their preferred languages. High-quality interpretation and translation solutions allow insurance companies to expand into new markets, improve customer service, mitigate risks, reduce misunderstanding, and make exceptional strides in creating a fully inclusive space. LSA provides a unique differentiator in language access, with over three decades of experience serving insurance clients and call centers with the highest qualified interpreters, experienced translators, and progressive technology. > “Language Services Associates is thrilled to partner with such an esteemed Fortune 100 insurance company to further stretch their reach into the multilingual market,” said Van Hoy, Strategic Sales Manager. “By offering services in language, it ensures their customers can fully understand every detail, from the scope of their services to the fine print, preventing misunderstandings, and allowing limited English proficient (LEP) families and individuals to make informed decisions.” LSA provides customizable interpretation and translation solutions to break down language barriers to improve insurance services for LEP consumers and the companies that serve them. ### **About LSA** [Language Services Associates](https://lsaweb.com/), Inc. (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, sports, hospitality, and manufacturing industries. **Categories:** Insurance, Press Releases --- ### [Philadelphia Union and Language Services Associates Announce Multi-Year Renewal with Launch of Club LSA](https://lsa.inc/philadelphia-union-and-language-services-associates-announce-multi-year-renewal-with-launch-of-club-lsa/) **Published:** February 23, 2024 **Author:** admin **Content:** 4 min read Philadelphia Union and Language Services Associates, Inc. (LSA) today announced a multiyear renewal. As a part of the renewal, LSA becomes the presenting partner of the stadium’s exclusive premium Tunnel Club, to be renamed Club LSA, as the Union kick off the 2024 season. LSA will continue as the Official Language Services Provider of the Philadelphia Union & Subaru Park. > “LSA has been a valuable partner over the last two years,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “With their ability to help the club reach new audiences through interpretations, interviews, content, and game day experiences in a number of languages, we’ve been able to grow our fan base and establish deeper connections with our community.” Under the new agreement, LSA will now be the presenting partner of Club LSA, formerly the Tunnel Club, which will feature new signage in one of the stadium’s most exclusive, premium areas. The new naming will be marked with an official ribbon cutting in the coming weeks. LSA will also be the presenting partner for the May 15th match against NYCFC. > “This partnership, the extension, and the heightened exposure with the Philadelphia Union is simply a wonderful fit for LSA and our customers,” said LSA President, Scott Cooper. “Soccer is the most international game. The overlap with our mission of bringing people together by eliminating language barriers is a natural fit. We are thrilled to continue this long-term relationship.” LSA and the Union first partnered together in 2022 with the goal of expanding the game to an increasingly diverse and international fanbase by connecting with fans in innovative ways. This included adding a sign-language interpreter for the National Anthem at every home match and a player translation content series on social media. **LSA** is a global leader in business-to-business interpretation, translation, and American Sign Language services. For over 30 years LSA has been helping its customers grow by communicating in hundreds of languages with their customers and employees. LSA offers over 7,000 of the highest-quality interpreters and translators through state-of-the-art and secure phone, video, and scheduling technology. LSA provides a competitive differentiator in the sports, entertainment, healthcare, government, financial, banking, insurance, hospitality, and manufacturing industries. **Categories:** Press Releases --- ### [Partner with Language Services Associates for a Better Patient Experience](https://lsa.inc/partner-with-language-services-associates-for-a-better-patient-experience/) **Published:** March 22, 2024 **Author:** admin **Content:** 10 min read Did you know that according to [The Beryl Institute](https://theberylinstitute.org/) – Ipsos PX Pulse, 76% of Americans surveyed said they haven’t had a positive patient experience in the past three months, and 60% said they have had a negative healthcare experience entirely? 92% or respondents said that a good patient experience is highly important to them, which is overwhelmingly indicative of how important it is for healthcare facilities to consider what the patient journey looks like, and what areas need to be improved. #### *Now imagine navigating the healthcare system in the US when you don’t speak English.* Language access is essential to improving the patient experience when a non-English speaking patient enters your healthcare facility. By offering clear communication throughout the patient journey, you offer better care, favorable outcomes, and improve patient satisfaction. LSA’s language services improve the patient experience through language, providing: - Improved understanding between doctors, nurses, staff, and patients - Positive health outcomes - Culturally sensitive care - Enhanced trust - Increased patient satisfaction - Shorter lengths of stay - Reduced readmissions - Improved HCAHPS scores ### **Provide Language Access for Your Multilingual Community** In the US, 22% of the population five years old and over speak a language other than English at home. That’s around [67.8 million people](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html) (roughly one in five) who likely need professional language access when calling or entering a hospital or medical facility. For Limited English Proficient (LEP) individuals, limited access to health care is a growing issue, and tends to lead to higher risk for infectious and chronic diseases. Many people with LEP do not have access to regular care and lack a primary care physician that can offer preventative services. When entering a healthcare facility, the experience is often challenging, especially if there’s limited access to language assistance. Partnering with LSA ensures your LEP patients can fully understand communications throughout the patient journey. From check-in to detailed prescription instructions and scheduling follow-up appointments, language access is a crucial determining factor in an LEP patient’s experience and care. ### **Why Language Support Matters** In a study from the *Journal of Racial and Ethnic Health Disparities* entitled, “[Comparison of Sociodemographic Disparities in COVID-19 Hospitalizations and Outcomes Between Two Temporal Waves of Admissions](https://link.springer.com/article/10.1007/s40615-022-01249-y),” it was discovered that, “Non-English-speaking language status independently predicted worse hospitalization outcomes in wave 1, underscoring the importance of targeted and effective in-hospital supports for non-English speakers.” During wave 2, after implementing support for non-English speakers, this status was significantly improved, concluding that “…increasing in-person interpreter availability for non-Spanish languages, investing in video-based interpretation equipment for isolation rooms, and using signs to remind staff of patients’ preferred languages,” is highly effective. The study continues, “the COVID-19 virus may be novel, but the health system needs and inequities it is exposing are likely not.” LSA offers a full suite of language interpretation solutions that ensure optimal care at your facility. Our customizable services assure that you’re fully prepared to break down language barriers and provide support to your doctors, nurses, medical staff, patient experience team, and patients. Our highly qualified medical interpreters are rigorously vetted to offer the best experience for your staff and patients, eliminating health disparities and inequalities, and ensuring a better patient experience for LEP individuals at your facility. We have hundreds of languages available, onsite, over the phone, or via video. ### **Improve HCAHPS Scores** Determining a hospital’s overall patient experience involves evaluating responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This survey is distributed to random patients after discharge, and establishes whether communication with patients is effective based on questions that explore how a patient felt during their experience: - Did the patient feel the doctor was listening to them? - Did they feel the doctor understood them? - Did they feel doctors explained things clearly? - Were medications and possible side effects described thoroughly? Ensuring understanding between staff, doctors, and nurses with LEP patients can boost HCAHPS scores, and effectively improve the patient experience. ### **Why the Patient Experience Matters** A patient’s satisfaction with their hospital experience is measured by many factors, but chief among them is fast recovery, clear communication, and the patient’s ability to navigate the health system with ease. For an LEP individual, the inability to communicate effectively means longer wait times, extended hospital stays, poorer quality of care, and a higher risk of being readmitted. A good patient experience is important because not only does the patient’s health depend on it, but a hospital’s reputation and costs depend on it too. Poor care leads to costly readmissions, poor HCAHPS scores, and weak patient retention. As we’ve mentioned in our [Breaking Down Language Barriers to Reduce Readmissions](https://lsaweb.com/breaking-down-language-barriers-to-reduce-readmissions/) post, under programs created by the Affordable Healthcare Act, the federal government cuts payments to hospitals with high readmission rates, excessive numbers of infections, and substantial patient injuries. And for readmissions, Medicare cuts as much as 3% per patient as part of its readmission penalty system. In addition to these cuts, transparency in reporting a hospital’s readmissions can lead to potential patients going elsewhere for their care due to the impact these rates can have on a hospital’s reputation. Partner with LSA to build positive doctor-patient relationships, translate and localize important medical documents, assess your bilingual staff’s ability to provide effective interpretation, and to offer interpreters on demand in hundreds of languages, including American Sign Language (ASL) 24/7/365. Our highly qualified medical interpreters, cutting-edge technology, and healthcare expertise provide your facility with the essential tools for improving the patient experience and providing optimal care. Learn more about how [LSA’s interpretation, translation, and language assessment services](https://lsaweb.com/) help to improve the patient experience, provide exceptional care, and uphold the reputation of your healthcare facility. Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsaweb.com/contact/) in seconds. **Categories:** Blog, Patient Experience --- ### [Improving the Patient Experience in Healthcare: Cultural and Linguistic Competence ](https://lsa.inc/patient-experience-cultural-linguistic-competency/) **Published:** April 29, 2024 **Author:** admin **Content:** 6 min read # Improving the Patient Experience in Healthcare: Cultural and Linguistic Competence Effective communication is critical in healthcare settings — especially when addressing the needs of patients with limited English proficiency (LEP). Studies show LEP patients tend to be more vulnerable to harmful adverse events signaling the need for special attention when communicating with them.Cultural and linguistic competence in a clinic or hospital ensures that all patients receive timely and appropriate care, minimizing language barriers that can delay critical treatments. This competence not only aids in recognizing and adapting to the diverse cultural differences of individuals in our communities, but also enhances the effectiveness of healthcare providers in cross-cultural situations. ### **Improving Health Equity through Language Services** Providing high-quality care through cultural and linguistic competence promotes health equity and significantly improves the patient experience. Unfortunately, language and cultural barriers can lead to severe consequences, including incorrect diagnoses, costly readmissions, low patient retention, and costly litigation. According to the Joint Commission’s Sentinel Event Database, nearly [59% of significant detrimental events](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5111827/#:~:text=Communication%20problems%20are%20among%20the,safety%20events%20caused%20by%20communication) in healthcare stem from communication failures. Additionally, many LEP patients often forgo seeking medical help due to the complexity of medical literature and lack of accessible information. For example, not being able to understand low-cost health plans or updates to programs like Medicaid. Implementing cultural competence strategies not only helps in reaching out to LEP patients effectively but also ensures they feel welcomed and understood. This in turn directly impacts their access to health services. ### The Role of Medically Qualified Interpreters Working with professional interpreters has shown to improve the clinical and quality of care among LEP patients. At Language Services Associates (LSA), we work with medically qualified interpreters who play a pivotal role in bridging communication gaps and improving overall patient experience. Interpreters are rigorously vetted and trained to provide the highest level of support to medical staff and LEP patients. This results in many benefits, including: - [Enhancing patient satisfaction and retention. ](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5111827/#:~:text=Communication%20problems%20are%20among%20the,safety%20events%20caused%20by%20communication) - Reducing clinical errors and readmissions. - Shortening hospital stays. - Delivering a superior patient experience. Understanding diversity and multicultural attributes allows our interpreters to ensure that all care preferences are clearly understood and respected, aligning with the patient’s cultural background. ### Broadening Access to Professional Language Services In the United States, roughly 22% of the population aged five and over speak a language other than English at home. Additionally, there were over [67 million international visitors](https://www.trade.gov/feature-article/july-2022-total-international-travel-volume) in 2023 — translating to a substantial amount of people who likely require professional language services in medical settings. The quality of a patient’s healthcare experience depends heavily on the language access provided and the cultural competency of the medical staff. This is where professional interpreters truly make a difference and prove to be an invaluable addition to the medical staff. Learn more about LSA’s healthcare language support services or schedule a free consultation today. ### About LSA [Language Services Associates (LSA)](https://lsaweb.com/) offers a full suite of interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds trust. LSA provides a competitive differentiator in the healthcare, government, finance, banking, [insurance](https://lsa.inc/industries/insurance/), [call center](https://lsa.inc/industries/call-center/), [legal](https://lsa.inc/industries/legal/), [sports](https://lsa.inc/industries/sports/) industries, and many more industries. **Categories:** Blog, Onsite Interpretation, video remote interpreting --- ### [LSA Sponsors the 2023 US Deaf Golf Championships](https://lsa.inc/lsa-sponsors-the-2023-us-deaf-golf-championships/) **Published:** July 20, 2023 **Author:** admin **Content:** 5 min read **Language Services Associates** (LSA) last week had the honor of sponsoring the [2023 US Deaf Golf Championship Tournament](https://www.usdeafgolf.org/), hosted at the Northwood Golf Club in Rhinelander, WI. Going above and beyond typical corporate sponsorship, LSA worked with nationally certified American Sign Language (ASL) interpreter, Ann Sarkauskas, to dedicate her time and skill for the duration of the Tournament. Ann was instrumental in facilitating communication between the Chairman, Board Members, Tournament Players, Pro Shop Staff, Food and Beverage personnel, and many more, both Deaf and Hard of Hearing and hearing. > “Though a challenging environment and challenging subject matter, it was an enriching experience to interpret for 100+ Deaf people interacting with golf course staff and non-signing attendees. LSA generously donated my time as their employee to the USDGA as a means of sponsorship for the association and the event,” said Ann. “The tournament just happened to take place in my tiny hometown, due to it having one of the nicest and most challenging golf courses in the country! I was able to visit my place of birth and raising while working to provide language access to the Deaf Community, to which I owe my profession and career this past 3 decades. I am ever grateful to my employer, LSA, for their contribution, and to the USDGA for the once-in-a-lifetime opportunity!” Throughout the week, Ann acted as a seamless broker between sign language users and non-signers. Her inclusion and expertise significantly contributed to the success of the tournament. USDGA Chairman Paul Rutowski expressed his deep appreciation for the collaboration with LSA, and the invaluable contribution made to the United States Deaf Golf Association’s Tournament. > “Ann, the top-notch professional interpreter provided by LSA, played a pivotal role in the success of our tournament. Her fluency in ASL and exceptional communication skills were instrumental in bridging the gap between signers and non-signers throughout the entire week. With Ann’s assistance, communication flowed seamlessly, allowing everyone involved, from the Chairman to the Board Members, Players, Pro Shop, and Food and Beverage staff, to connect and engage effortlessly.” Paul went on to share, “I am truly grateful for the outstanding collaboration with LSA, as they fulfilled our need not only for Deaf ASL users but also for our service providers and operations staff. Their commitment to excellence made a lasting impact on our event.” **About LSA** Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** American Sign Language (ASL), Blog --- ### [Premier, Inc. Awards LSA 3-Year Contract for Language Services](https://lsa.inc/premier-inc-awards-lsa-3-year-contract-for-language-services/) **Published:** September 13, 2023 **Author:** admin **Content:** 4 min read FOR IMMEDIATE RELEASE: Media Contact: Jerry Lotierzo Strategic Sales Manager – GPOs jlotierzo@lsaweb.com 800.305.9673 X55335 **Horsham, PA** (July 2023) – Language Services Associates, Inc. (LSA) is pleased to announce that it has been re-awarded a three-year contract with Premier, Inc. LSA, a longtime leader in healthcare interpretation services, is a full-service language provider offering interpretation and translation solutions in more than 230 languages. The contract makes LSA’s scalable solutions, innovative technology, and best-in-class language services available to all Premier members at contracted pricing. Premier Inc. is a healthcare improvement company bringing together approximately 4,400 U.S. hospitals and health systems and over 250,000 other providers and organizations. Utilizing its award-winning technologies, Premier enables its members to collaborate effortlessly, improving outcomes while reducing costs. > “Language Services Associates is excited to continue our trusted partnership with Premier,” said Jerry Lotierzo, Strategic Sales Manager – GPOs. “Providing equitable care is essential to Premier’s mission, and we are pleased to utilize cutting-edge technology, customizable services, and latest innovations to offer high-quality language solutions to Premier’s members in our mutual goal to bridge language gaps.” High-quality interpretation in the healthcare space helps providers overcome language barriers with at-risk population groups and delivers important healthcare access to all. Providing qualified medical interpreters reduces readmission rates, facilitates better outcomes, and improves the overall patient experience. > “Our decision to use flexible, seamless platform delivery models including integration with Epic and all major Telehealth platforms provides a more efficient patient experience, and delivers equitable care,” Lotierzo added. Application Programming Interfaces (APIs) allow LSA to seamlessly integrate with all major platforms including health system EHRs, Epic, and other web-based conferencing programs. LSA provides a full suite of language services across all modalities, helping Premier members break down language barriers to improve health equity for their limited English proficient patients. **About LSA** **Language Services Associates** (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. ### **Categories:** Press Releases --- ### [Language Services Associates Ranks Fifth for Midsize Companies in Philadelphia Inquirer’s Top Workplaces 2023](https://lsa.inc/language-services-associates-ranks-fifth-for-midsize-companies-in-philadelphia-inquirers-top-workplaces-2023/) **Published:** September 18, 2023 **Author:** admin **Content:** 4 min read Language Services Associates, Inc. (LSA) is thrilled to announce that it has been ranked the 5th best workplace in [The Philadelphia Inquirer’s Top Workplaces 2023](https://sponsored.inquirer.com/the-inquirers-top-workplaces-2023-ranked/) for midsized companies. This is a remarkable achievement that underscores a commitment to employee satisfaction and excellence in the language industry. [The Inquirer’s Top Workplaces 2023](https://sponsored.inquirer.com/the-inquirers-top-workplaces-2023-ranked/) celebrates workplaces going above and beyond in the Philadelphia region and is a testament to LSA’s dedication to creating a positive and inclusive work environment. The award is based on employee feedback gathered through a confidential employee engagement survey, conducted by Energage. > “This survey validates what we have believed for a long time – that LSA is truly one of the best places to work,” said Scott Cooper, President at LSA. “Our workplace culture is one of our most important values. It allows talented, passionate, and driven individuals to make a real difference in people’s lives every day. We pride ourselves on working together, listening to one another, and creatively finding solutions to help our customers engage with patients and customers who do not share a common language. Our people take immense pride in what they do together.” For over three decades, LSA’s dedicated employees have been helping break down language barriers around the world, facilitating meaningful communication through a full suite of customizable language solutions including video remote, over the phone, onsite interpretation services, conferences, sports and entertainment, and content translation and localization. LSA’s inclusive work environment allows it to thrive in the competitive language access market by fostering an environment that incorporates teamwork, openness, and collaboration. With strong focus on quality, innovation, and customer satisfaction, LSA services healthcare organizations, government, financial and banking institutions, insurance, entertainment, sports, hospitality, and manufacturing industries. Learn more about [LSA ](https://lsaweb.com/)and [join our team today](https://lsa.inc/opportunities/)! Contact us at 800.305.9673 X55305 or fill out our [contact form ](https://lsaweb.com/contact/)for more information. **Categories:** Blog, Press Releases --- ### [Language Services Associates, Inc., Announces 2023 Academic Honors Internship Winner](https://lsa.inc/language-services-associates-inc-announces-2023-academic-honors-internship-winner/) **Published:** September 19, 2023 **Author:** admin **Content:** 6 min read **Horsham, PA** (September 2023) – Language Services Associates, Inc. (LSA), a leading language interpretation and translation service provider, is thrilled to announce that Tuana Helvacioglu is the winner of the 2023 LSA Academic Honors Internship. The LSA Academic Honors Internship is awarded to a high school student who shows great academic achievement, combined with a passion for languages and using them to help people. It also provides an opportunity for the student to gain real world work experience working with a professional language service provider. The internship is hosted in a state-of-the-art remote work environment and requires school and parental approval to participate. Tuana is a rising Junior honors student at Moorestown High School in New Jersey. During the internship she spent the summer working on projects with LSA’s Client Experience, Contracts, Compliance, and Credentialing teams while learning about LSA’s many service lines and operations. “At LSA, I spent time learning about all of LSA’s operations and focus on individuals with limited English proficiency. I shadowed the Client Experience division, learning the fundamentals of Contracting and Compliance. I also made a project plan that LSA will implement after I am back at school,” said Tuana of her time as an intern. “I was not only able to gain experience in professional corporate America and learn the inner workings of LSA, but I was able to apply my language skills to projects that helped LSA, their clients, and the LEP communities they serve. I learned a great many things that I can utilize throughout not only my career as a student, but for the rest of my life.” Tuana, who is fluent in both English and Turkish and has taken classes in Mandarin and Spanish, worked closely with LSA’s staff on several projects, learning to use many of LSA’s essential programs. “Tuana is an incredibly bright student with a promising future, and we are thrilled that she was our 2023 LSA Academic Honors Intern,” said Scott Cooper, President of LSA. “At its core, the LSA Academic Honors Internship is a way for LSA to give back to the community by offering aspiring students, who have a passion for language, opportunities to learn about how we deliver interpretation services to customers and patients throughout the country.” LSA’s Academic Honors Internship is offered during the summer for high students who have a strong interest in language and want to gain valuable work experience, looking for a career path in the language industry, and developing skills that will be useful to them in their professional endeavors. “LSA employees have so much pride in what they do. It has made me feel so proud to be able to be a part of a company like this that strives for, and achieves, their main goal – which is to help people” Helvacioglu said of her experience at LSA. LSA will open applications for the 2024 Academic Honors Internship next Spring. If you would like to be on the early notification list, please submit an application form [here](https://jobs.lever.co/lsa-hr/5ee09758-4f5e-4c82-ba31-b55c799c8f3e) or check the website for more details. If you have any other inquiries about the LSA’s Academic Honors Internship Program, please email HR@LSA.inc. **About LSA** [Language Services Associates](https://lsa.inc/), Inc. (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial & banking, insurance, entertainment, hospitality, and manufacturing industries. \### **Categories:** Press Releases --- ### [Onsite Interpretation FAQs](https://lsa.inc/face-to-face-interpreting-faq/) **Published:** January 4, 2014 **Author:** Daniel Kristie **Content:** 9 min read**What languages do you offer?** Our Onsite Interpreting service is available in hundreds languages, including American Sign Language (ASL). **What is the difference between interpretation and translation?** Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes. Interpretation refers to listening to something spoken and interpreting it orally into the target language. Translation involves taking a written text and translating it in writing into the target language. **How do I make a request?** You can request an onsite interpreter by logging in to LSA’s Client Portal, or by calling 866-827-7028. **What information will I need to provide when making a request?** In order to process your request, we will need the following information: date, time, location, address, contact number, type of appointment and any other details pertaining to your assignment, such as the name of the individual requesting the interpreter and who the interpreter should report to upon arrival. When making your request, please be as detailed as possible so that we can match you with the most qualified interpreter. **How much notice do I need to give to schedule an onsite interpreter?** We will always strive to fill your interpretation needs, even for immediate and same day requests. However, to increase the likelihood that your interpretation needs are fully met, we ask that you provide us with as much notice as possible. Please provide us with at least one weeks’ notice for foreign language requests and two weeks’ notice for ASL requests. **What if I need an onsite interpreter right away?** If you need an interpreter for an emergency, we will make every attempt to find someone that is available for your assignment. If you cannot wait, our [Over the Phone interpretation service](https://lsaweb.com/solutions/interpretalk-interpreting-by-telephone/) is available on demand. We can connect you to a highly qualified telephone interpreter in hundreds of languages in just seconds. **What if an interpreter is not available within a reasonable travel distance?** Our linguists are continuously being evaluated and supplemented to ensure interpreters are available to accept assignments in the areas where our clients need the service delivered. If an interpreter cannot be located, we will give you an alternate date or time when one is available, or we will coordinate with the interpreter the travel arrangements necessary to get him her to your site. **Are your interpreters trained in industry terminology?** Once an interpreter is activated and placed into our network, he/she has unlimited access to a multitude of helpful resource documents and training materials. These items include industry and company-specific glossaries and vocabulary lists. Interpreters review these documents on an ongoing basis so that they are fully equipped to provide the highest quality interpretation service possible. We will always provide you with an interpreter that possesses the appropriate education and industry experience that your request requires. [Learn more about our strict quality standards for onsite interpreters](https://lsa.inc/opportunities/interpreter-opportunities/). **Will we receive a confirmation that an interpreter has been assigned?** We can confirm your interpreter via a phone, or e-mail, as per your request. You can also check the status of your interpreter at any time by logging in to our online scheduling platform. **How do you guarantee confidentiality?** Our linguists are held to a strict Code of Ethics and recognized professional standards, which include strict compliance with the confidentiality of client information. **May I request a specific interpreter?** If you have a particular interpreter you would like matched to your account, please include his/her name on your request form. We will always attempt to match that interpreter to your assignment first. If that interpreter is not available, another resource can be found. **What is the difference between simultaneous and consecutive interpreting?** Consecutive interpreters will only interpret after you have completed a thought. The information is then relayed to the non-English speaker by the interpreter. This type of interpreting is common for events such as depositions and medical appointments. Simultaneous interpreters, on the other hand, continuously interpret while you are speaking. This mode of interpreting is standard for conferences and court rooms. **How many interpreters will I need for my assignment?** The number of interpreters required to fulfill your request depends on a variety of factors, including the number of non-English speakers and the level of interaction. For conferences, simultaneous assignments, ASL requests of more than two hours, and ASL assignments that are legal in nature, a team of interpreters is usually required. Legal ASL assignments often require a Certified Deaf Interpreter (CDI) teammate in addition to a hearing interpreter. After receiving your request, we will be able to determine whether or not team interpretation is necessary. **What if I’m uncertain of the language?** Members of LSA’s onsite interpreting department will help you identify the correct language. We can also utilize our Over-the-Phone interpretation department for positive language verification. **Do you provide certified on-site interpreters?** Certification types vary by state. We will make every effort to match your account with an interpreter that is credentialed with your desired certification, or an equally qualified skillset. **What types of assignments do you send interpreters to?** Medical appointments, court cases, depositions, arbitrations, sporting events, insurance statements, wiretaps, social service visits, mental health assessments, criminal line-ups, industrial site tours, foreign delegations, and industry conferences are just some of the many types of requests we have provided onsite interpreters for. **Categories:** FAQs, Onsite Interpretation, User Education --- ### [Over the Phone Interpretation FAQs](https://lsa.inc/telephone-interpreting-faqs/) **Published:** January 5, 2014 **Author:** Daniel Kristie **Content:** 9 min read**How does Over-the-Phone Interpretation work?** Our Over-the-Phone Interpretation service allows you to communicate with a non-English speaker via a telephone interpreter. The interpreter converts the spoken word from one language to another, enabling listeners and speakers to understand each other. **What is the difference between interpretation and translation?** Although both practices share the common goal of taking information that is available in one language and converting it to another, they are two separate processes. Interpretation refers to listening to something spoken and interpreting it orally into the target language. Translation involves taking a written text and translating it in writing into the target language. **How long will I have to wait for an Over-the-Phone interpreter to be connected?** On average, you will wait 22 seconds to be connected to an interpreter via the telephone (15 seconds for Spanish). However, you may be required to wait longer if the available resources for the requested language are experiencing unexpected demand. For rare language requests, it is sometimes helpful to call ahead and pre-schedule your Over-the-Phone interpreting session. **How many languages do you provide?** Our Over-the-Phone interpreters are available and ready to assist you in hundreds of languages. **What if I don’t know the language my client is speaking?** Our call center coordinators are trained to help identify your language needs. Simply let the coordinator know that you are unsure of the language your client is speaking and they will be able to assist you. **How many telephone lines can be connected at once?** We can connect up to 49 third party calls at a time. **Is this consecutive or simultaneous interpreting?** Over-the-Phone interpreters are consecutive interpreters, which means the interpreter only interprets after you have completed a thought, then the non-English speaker responds, and so on. Simultaneous interpreters interpret while you are speaking, which does not work effectively via the telephone because two parties speaking at once is often inaudible. **When does the charge for the call begin?** The charge for the call begins as soon as the Over-the-Phone interpreter is connected to the line and communication is established. **What do I do when the interpreter is connected to the call?** When the interpreter comes on the line you should immediately take control of the call. You may start by introducing yourself, briefly explaining the nature of the call, and requesting that the interpreter say a few words to the non-English speaker to ensure that he/she is able to communicate. Next, you should begin speaking to the non-English speaker in the first person, as if the interpreter was not there. CORRECT: “Hello, my name is John. How can I help you today?” INCORRECT: “Tell her my name is John and ask her what I can do to help her today.” Remember to pause at the end of a thought to allow the interpreter time to interpret. **Can I tell the interpreter what questions to ask?** You should never tell the interpreter what questions to ask. The interpreter will interpret exactly what you say as if he/she was you. Interpreters do not serve as third party agents but are there only to communicate your words directly. They should not add, edit, or omit anything that you say. **Can the interpreter answer the questions for my client?** The interpreter cannot answer questions for your client. The interpreter is there only to facilitate communication between the non-English speaker and the English speaker. The interpreter will only interpret what the client says. **May I request a particular interpreter?** You may request a particular interpreter. Provide our call center coordinator with the interpreter’s ID number and we will call the requested interpreter to see if he/she is available to take the call. **What if I encounter an issue with an interpreter?** Our dedicated Client Experience department is available to assist you should you encounter any issues with an interpreter. You may contact LSA’s Client Experience team by phone at 866.221.1301 or [on the Web](https://lsa.inc/current-customer/). **What do I do when the call is finished?** When the call is finished you can simply hang up. The charge will be completed as soon as you disconnect the line. **How do you guarantee the quality of your Over-the-Phone interpreters?** We are committed to providing the highest quality interpretation support. In order to be eligible to take calls for our clients, all telephone interpreters must go through our robust three-step [Interpreter Selection Process](https://lsa.inc/opportunities/interpreter-opportunities/). This process starts with a review of the interpreter’s general qualifications. We then administer a series of tests to validate the interpreter’s language proficiency and assess his/her interpreting skills. **Do your interpreters know specific terminology?** Once an interpreter is activated and placed into our network, he/she has unlimited access to a multitude of helpful resource documents and training materials. These items include industry and company-specific glossaries and vocabulary lists. Interpreters review these documents on an ongoing basis so that they are fully equipped to provide the highest quality interpretation service possible. We will always provide you with an interpreter that possesses the appropriate education and industry experience that your request requires. **How do you guarantee confidentiality?** All of our linguists are held to a strict Code of Ethics and recognized professional standards, which includes strict compliance with the confidentiality of client information. **Categories:** FAQs, Over the Phone Interpretation, User Education --- ### [Language Services Associates Recognized as One of the Top Workplaces USA for 2023](https://lsa.inc/language-services-associates-recognized-as-one-of-the-top-workplaces-usa-for-2023/) **Published:** March 31, 2023 **Author:** admin **Content:** 4 min readLanguage Services Associates (LSA) is thrilled to announce it has been named as one of the “Top Workplaces USA” and “in Philadelphia Inquirer Top Workplaces” for 2023. Top Workplaces USA celebrates organizations with 150 or more employees that have developed a positive workplace culture that stands out. LSA’s employees have been helping companies and governmental units break down barriers with their limited English proficient (LEP) customers and patients for over 30 years. With a dedicated team of passionate people, LSA helps facilitate meaningful communication through various customizable language solutions, including video, phone, in-person, and translations. By encouraging an inclusive working environment built on teamwork, openness, and collaboration, LSA continues to thrive in the competitive language access market. *“LSA is a very special place. It is one of the best language companies in the world because of our amazing and passionate employees. Talent, dedication, intellect, and passion drive our team, and daily promote our culture where each person can shine. Our employees truly make a difference in the lives of people every day, and their enthusiasm shows,” said Scott Cooper, LSA’s President. “Combining our individual strengths, working together, and meeting our goals through teamwork and creativity, allows us to continue doing what we love most, help people” added John Lizana, LSA’s Director of Human Resources.* Recently, LSA was also listed among [DSMN8’](https://dsmn8.com/resources/resources-employee-social-activity-leaderboards/)s top ten “World’s Most Active Translation & Localization Professionals on Social -1k” list. Analyzing data from thousands of companies, DSMN8 ranked LSA among the highest when it came to employees sharing work-related content across social media platforms. Winners of the Top Workplaces USA list are chosen based solely on employee feedback gathered through a confidential employee engagement survey, conducted by Energage. Learn more about [LSA](https://lsaweb.com/) and [join our team](https://lsaweb.com/opportunities/) today! Contact us at 800.305.9673 X55305 or fill out our [contact form](https://LSA.inc/contact-us/) in seconds. **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 235 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog, Press Release --- ### [Breathe New Life into Language for This Year’s International Mother Language Day](https://lsa.inc/breathe-new-life-into-language-for-this-years-international-mother-language-day/) **Published:** February 21, 2023 **Author:** admin **Content:** 8 min readThere are over 7,000 languages spoken throughout the world, with 2,400 in danger of becoming extinct. Many of these are native languages spoken by Indigenous people around the globe, that have ties to unique histories and cultures – histories and cultures on the precipice of dying out with the languages themselves. Without recognition and qualified language support, the disappearance of these native languages can put people at risk. International Mother Language Day is observed annually on February 21st to raise awareness and celebrate the importance of linguistic and cultural diversity. The United Nations Educational, Scientific and Cultural Organization ([UNESCO](https://www.unesco.org/en)) approved the holiday in November 1999, and the UN officially recognized it in 2002. The day serves to highlight the importance of multiculturalism, and to support the preservation of languages spoken by people throughout the world. Protecting language and culture effectively safeguards against inequality, discrimination, and alienation of populations, advances inclusion, and allow various cultures and worldviews to coexist. **Not Having a Reliable Language Provider Can Have Dire Consequences for Indigenous Peoples** In September 2022, the west coast of Alaska was devastated by Typhoon Merbok, forcing the Chevak Native Village and the City of Chevak to declare a state of emergency. The Federal Emergency Management Agency (FEMA) hired a translation company to convert information about applying for disaster recovery assistance into two Alaska Native languages – Yugtun and Iñupiaq. [According to Alaska Public Media, numerous sources said the translations received were not accurate,](https://alaskapublic.org/2023/01/09/lost-in-translation-fema-sent-unintelligible-disaster-relief-application-information-to-alaska-natives-impacted-by-typhoon-merbok/) leaving approximately 13,000 people without the translated documents necessary for getting help. Linguist Gary Holton, who spent 20 years documenting Alaska Native languages at the University of Alaska Fairbanks’ Alaska Native Language Center, said that whoever translated the documents into Yup’ik lifted phrases from the Rubtsova texts – a collection of language and folklore from Far East Russia published in the Soviet Union in the 1940s. Holton pointed out that the translations were nonsensical, noting that where FEMA’s news release read “State News Desk,” the translated version read, “when she said so, the dog ran farther off from the curtain.” Tara Sweeney, the former Assistant Secretary of Indian Affairs, told Alaska Public Media, “There’s a lot of that historical trauma of being beaten in schools because they were speaking their Indigenous languages, which is why there’s a generation of us in Alaska that struggle with fluency.” FEMA took responsibility for the incident, fired the agency that did the translations, and immediately had them corrected. Fortunately, no one was denied aid. Not a single person should be denied help during an emergency because of the language they speak. Understanding the significance of language access during an emergency is critical, and speaking a native language is not a reason to receive lesser services or no service at all. Partnering with a reliable language service provider can be a game changer for people who speak languages of lesser diffusion (like Yugtun and Iñupiaq, these are native languages spoken by a small population in a geographic area) and the organizations that aim to help them. **Education and a Reliable Language Service Provider Help Keep Languages Alive** On their website, [UNESCO explains](https://www.unesco.org/en/days/mother-language#:~:text=The%20idea%20to%20celebrate%20International,linguistic%20diversity%20for%20sustainable%20societies.), “Globally, 40 percent of the population does not have access to an education in a language they speak or understand. Nevertheless, progress is being made in multilingual education with growing understanding of its importance, particularly in early schooling, and more commitment to its development in public life.” International Mother Language Day serves to recognize and revive languages that are vanishing or on the verge of dying out. By educating people about the importance of language and its ties to rich cultures and histories, it encourages people to continue learning these languages, and can prevent awful mishaps like what occurred in Alaska from happening again. Language Services Associates (LSA) provides native language support with a team of highly qualified, carefully vetted interpreters and translators. We understand the importance of accurate, culturally appropriate language conversion, and offer customizable services to ensure that your organization can communicate with LEP populations clearly and effectively. Learn more about [Language Services Associates’ interpretation and translation solutions](https://lsa.inc/) today! Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact/) in seconds. **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog --- ### [Why a Bilingual Family Member or Friend is Never a Good Substitute for a Medical Interpreter](https://lsa.inc/why-a-bilingual-family-member-or-friend-is-never-a-good-substitute-for-a-medical-interpreter/) **Published:** February 23, 2023 **Author:** admin **Content:** 7 min readThe notion that a bilingual family member or friend can act as an interpreter has repeatedly proven to be a repeated problem, especially in hospital settings where sensitive information needs to be passed between a doctor and a patient. A family member or friend should never carry the burden of telling someone they love that they have a life-threatening condition or diagnosis – nor are they trained to do so. [In the US, 67.8 million people speak a language other than English at home](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html), and that number is expected to grow. Partnering with a trusted language service provider (LSP) is the best way to ensure that limited English proficient (LEP) patients, customers, clients, etc., receive the same treatment and access as their English-speaking counterparts. **Medical Interpreters Do More Than Interpret Spoken Language** A qualified medical interpreter does more than interpret words. They read the room, understand the meaning of what’s being said, recognize body language, and are knowledgeable of cultural nuances to ensure that nothing is lost in translation and that cultural customs aren’t barriers to care. While a family member may be hesitant to use certain language in front of a relative and work around it with different wording (especially for intimate questions), an interpreter has the training to remove themselves from the situation, being sure that everything is communicated accurately and professionally. It’s also extremely dangerous and sometimes fatal for patients not to have a professional interpreter to communicate with their healthcare provider. Medical interpreters are fluent in the Health Insurance Portability and Accountability Act (HIPAA) and the importance of confidentiality, whereas a bilingual individual acting as an interpreter wouldn’t necessarily have the training to understand the significance of privacy regulations. **The Dangers of Not Having a Qualified Medical Interpreter** In one instance, [according to NPR](https://www.npr.org/sections/health-shots/2018/08/15/638913165/with-scarce-access-to-medical-interpreters-immigrant-patients-struggle-to-unders), a nine-year-old Vietnamese child was taken to the emergency room by her parents, suffering from symptoms of an apparent stomach flu. Her parents didn’t speak any English and the hospital did not have an interpreter to facilitate communication. Hospital staff instead spoke English to the young girl and her 16-year-old brother, sending the family home with written instructions (in English) after prescribing her a medication not typically meant for children. The instructions, unbeknownst to the parents, said for the girl to return to the hospital immediately if she experienced specified side effects. She had an adverse reaction to the medicine and died of a heart attack. The doctor and hospital paid $200,000 in damages to the unfortunate family who lost their daughter over a communication discrepancy that could have easily been avoided. **Opportunity to Help Your LEP Patients** Partnering with Language Services Associates ensures that your medical facility can connect patients and doctors to qualified medical interpreters in seconds. Interpreters are familiar with concepts and terminology from various medical specialties and are well-versed in healthcare regulations and ethical standards. Whether it’s video, over-the-phone, or in-person interpretation, partnering with LSA provides access to over 235 languages within seconds, from a network of over 6000 interpreters who have undergone a rigorous six-step assessment process to be approved to work on our platform. Take advantage of our customizable solutions and connect with a medical interpreter who has the experience and knowledge to provide accurate communication. It saves lives. If you have bilingual staff, our Language Assessments & Testing program can gauge the language proficiency and interpreting ability of your dual-role bilingual employees according to industry standards. This ensures compliance, reduces risk, and allows your facility to offer the highest quality care. Learn more about [LSA’s interpretation and translation solutions for healthcare](https://lsa.inc/industries/healthcare/) today! Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact/) in seconds. **About LSA** [Language Services Associates (LSA](https://lsa.inc/)) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog --- ### [Six Reasons You Need to Partner with a Language Service Provider](https://lsa.inc/six-reasons-you-need-to-partner-with-a-language-service-provider/) **Published:** February 24, 2023 **Author:** admin **Content:** 13 min readIn any industry, the ability to communicate with your clients, patients, or customers is critical to your success, and allowing language barriers to get in the way can be costly. The world continues to become more globalized every day. Employing the technological solutions and expertise of a language service provider will give you the necessary tools for offering clear communication with your limited English proficient (LEP) patients, clients, or customers, while also ensuring you’re in compliance with state and federal laws. Expanding your reach outside of one language group can be the difference between making it or getting left behind – not only for yourself, but [for 67.8 million people that speak a language other than English at home](https://www.census.gov/library/stories/2022/12/languages-we-speak-in-united-states.html). Providing language access via a language service provider is the best way to support equal access for limited English-proficient communities at your school, business, hospital, or practice. **Here are Six Reasons to Partner with a Language Service Provider Today:** **1.** **Access to Underserved Markets** If your organization is looking to expand, it’s important to note that most consumers/patients prefer communicating in their language. Whether you’re looking to increase your reach globally, within the United States, or in your community, incorporating a language access plan into your services is a great way to avoid alienating a substantial portion of the population, while breaking into an often overlooked yet growing market. Language and cultural competency are fundamental to the inclusion of diverse people, and taking shortcuts when it comes to communication and outreach can have consequences. Businesses looking to target new markets with products or services geared towards a specific community or language group may benefit from expert cultural consultation. Even companies with the best intentions risk costly setbacks due to missteps in cultural competency – there have been several instances where large companies have had to pull or discontinue products due to cultural inaccuracies. At Language Service Associates (LSA) our interpreters and translation teams are language and cultural experts that can help you avoid errors and ensure that your efforts to reach a wider audience are successful. **2.** **Complying with State and Federal Laws** Depending on your industry, you may be required by language access laws to provide interpreters for your limited English proficient (LEP) clients/patients. These laws include Section 1557 of the Affordable Care Act (ACA), the Americans with Disabilities Act (ADA), Executive Order 13166, and Title VI of the Civil Rights Act of 1964. Primarily, businesses and organizations that receive federal funding typically need to abide by these laws – schools, healthcare facilities, government offices, etc. But states may have their own laws that can also apply to several other sectors. Partnering with a trusted language provider offers you consultative experts that complement your internal teams with expertise in language services. This assures you receive the appropriate solutions necessary for complying with mandatory state and federal laws, that fit seamlessly into your routine and budget. LSA offers guidance and support to ensure that you fully adhere to mandatory regulations, and have the tools necessary to support your LEP population. **3.** **Improving Customer or Patient Services** Communication is key in business transactions or providing care for patients or customers that require native language support. The easier it is to communicate, the better the experience will be for everyone – this is especially true in the healthcare sector where jargon and complex terminology can be difficult to understand in any language. Miscommunication can lead to mistrust, loss of clients, misunderstood diagnosis or treatment, and numerous issues that can negatively impact your business or practice. A language provider offers interpreters trained and/or certified in different sectors that keenly understand industry terminology and standards. These interpreters help bridge a gap between staff/employees and their LEP clients/patients that often gets in the way of providing first-rate service or care. LSA’s interpreters are selected only after enduring a rigorous qualification process with only one in 40 meeting our standards. These interpreters are well-versed and highly experienced in their specialized sector and can be the difference you need. **4. Building Brand Trust** In various cultures and languages, messages can be interpreted in many ways. While in English, your business may be sending a clear message to your customers, that same message may have an entirely different meaning in Arabic or Spanish. Partnering with a trusted language service provider will give you the tools to communicate clearly with LEP populations, breaking down language and cultural barriers. This will protect your brand’s reputation and build trust among consumers who seek out organizations that make an effort to communicate with them. Building consumer trust begins with clear communication in a variety of languages. Language Services Associates has a team of highly experienced translators and interpreters with expertise in the business sector to facilitate clear, culturally appropriate communication between your company and diverse clientele. **![](https://lsaweb.com/wp-content/uploads/2023/02/Untitled-design-5-e1677092425540-300x156.png "- Language Services Associates")** **5. Saving Money** In most industries, encountering people who speak another language is fairly common. How an organization addresses their diverse clientele can be the difference between not only offering the right products or care, but also how much money is lost or spent. A bilingual employee may help with a customer or two, but remember that a bilingual employee doesn’t have the same range of knowledge and experience that a qualified interpreter brings to the table. Asking a bilingual employee to serve as an interpreter also puts pressure on them while taking time away from their actual job. A professional interpreter’s experience goes beyond just understanding language – they know cultural nuances, body language, and can convey meaning faster than your average person (especially when a word doesn’t have an equivalent in another language). Legally, using an employee in place of an interpreter can have consequences. In medical settings, if an untrained bilingual employee was to misinterpret a word or meaning, this could result in errors of diagnoses, treatment, and aftercare. This might lead to patients being readmitted, or a lawsuit if serious consequences were to transpire for the patient. You can hire a freelance interpreter, which may seem like a cost-effective solution in the short-term, but they tend to set their own schedules and charge a high price – and since they set their own itinerary, the wait to bring them into your facility can be costing you money in the interim. Language providers carefully vet their interpreters and offer industry-specialized agents that have undergone rigorous training and monitoring. A language provider offers access to over-the-phone interpreters (OPIs) on demand in hundreds of languages ready to take your call. Or, if it’s more appropriate, video and in-person solutions are available as well. LSA improves the client experience and agent metrics when a client interaction requires an interpreter. **6. Access to Hundreds of Languages with Sector-Specific Expertise** Through various customizable solutions, language service providers offer a direct line to hundreds of languages and dialects. Interpreters specialize in individual fields (medical, finance & banking, contact centers, legal, etc.) with a clear understanding of the terminology used, and access to tools and study guides to keep their skills sharp and up to date. From American Sign Language to Spanish to rare dialects, language providers have the tools to prevent communication oversights that can harm your business. LSA’s interpreters have access to reference material and study guides for continuous training. They’re monitored and tested to maintain the highest quality standards. Learn more about [LSA’s customizable solutions](https://lsa.inc/) today! Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact/) in seconds. **Categories:** Blog, Call Center, FAQs, Onsite Interpretation, Over the Phone Interpretation --- ### [Language Services Associates Now Available in EPIC’s Connection Hub](https://lsa.inc/language-services-associates-now-available-in-epics-connection-hub/) **Published:** March 24, 2023 **Author:** admin **Content:** 5 min readFOR IMMEDIATE RELEASE HORSHAM, PA (March 24, 2023) – Language Services Associates (LSA), a longtime leader in healthcare interpretation services, is pleased to announce that its services in over 235 languages are now available in the [Epic Connection Hub](https://fhir.epic.com/Download?Id=22876). Previously the Epic App Orchard, the Connection Hub is where users can sign up to utilize Epic’s request Interpreter API to access our on-demand professional medical interpreters. LSA quickly connects you to a qualified interpreter, using the request interpreter feature within Epic. With more than 235 available languages, including American Sign Language (ASL) and many rare languages, LSA provides a fast, effective way to meet your language interpretation needs. LSA, in the Connection Hub, breaks down barriers, ensuring that language limitations and cultural roadblocks do not hinder health equity and optimal patient care. Medical professionals can now request an interpreter directly from Epic’s platform. Our availability in the Epic Connection Hub helps streamline the intake process, automate timely data collection, and allows Limited English Proficient (LEP) patients’ language interpretation history to be seamlessly documented in the EHR. This saves time and effort while ensuring compliance with Section 1557 of the Patient Protection and Affordable Care Act. This also allows medical professionals to focus solely on patient care, eliminating time spent on paperwork and improving clinician workflow efficiency. “*We’re thrilled to begin offering our services through Epic’s telehealth platform. LSA has been a leader in the healthcare interpretation space for years, and we’re taking patient care to the next level,” said* Scott Cooper, President at LSA. “*Having our services accessible through Epic helps our clients to utilize innovative technological solutions and keeps us at the forefront of an ever-changing industry. Quickly connecting with Epic’s request interpreter feature allows us to increase our interpreters’ reach and expand on the world-class experience our customers expect.”* Video and audio-only formats are offered, and no appointment is required. LSA connects you to a qualified interpreter in seconds, utilizing the request interpreter feature within Epic’s platform. When a provider is with a Deaf, Hard of Hearing, or LEP patient, medical interpreters are readily available with one touch of the application. Founded in 1979, Epic Systems is one of the top health information technology providers predominately used by large hospitals and health systems in the US. A technological leader, their services are used to access, store, and organize electronic medical records. The software they provide helps healthcare organizations offer equitable care by utilizing various tools that help reduce health disparities. [Language Services Associates](https://LSA.inc/) (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients, in more than 235 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. Our interpreters are thoroughly vetted, HIPAA compliant, and regularly monitored and tested to maintain the highest quality standards. \### **Categories:** Press Releases --- ### [Language Services Associates to Sponsor Wawa Welcome America 2023 Festival](https://lsa.inc/language-services-associates-to-sponsor-wawa-welcome-america-2023-festival/) **Published:** June 13, 2023 **Author:** admin **Content:** 5 min readMedia Contact: Marketing@LSAweb.com Language Services Associates to Sponsor Wawa Welcome America 2023 Festival **HORSHAM, PA**. (June 19, 2023) – [Language Services Associates](https://lsa.inc/), Inc. (LSA), a leading language interpretation and translation service provider, is proud to announce its sponsorship of the Wawa Welcome America 2023 Festival. The festival, which will take place from June 19-July 4, will celebrate the city of Philadelphia’s rich history and culture. As part of its partnership, LSA has translated the event’s [digital brochure](https://july4thphilly.com/brochure/) into [Spanish](https://july4thphilly.com/wp-content/uploads/2023/06/WA-Brochure-2023_es_LR.pdf) and [Chinese](https://july4thphilly.com/wp-content/uploads/2023/06/WA-Brochure-2023_zh_LR.pdf). Thanks to the partnership between Wawa and LSA, this is the first time in its 30-year history that Wawa Welcome America is offering multilingual promotional materials. > “*We are excited to partner with Wawa Welcome America to help make this event more accessible to people from the Chinese and Spanish community,*” said Scott Cooper, President of LSA. “*We believe that everyone should have the opportunity to celebrate the city of Philadelphia’s diversity and history, and we are committed to providing the language services that make that possible.*” The festival is returning this year with free multicultural events, fireworks, block parties, Wawa Hoagie Day, and live performances from Demi Lovato and Ludacris. Wawa Welcome America is committed to making the event as inclusive and multicultural as possible, with programming commemorating Juneteenth, and the welcoming of the 40-year tradition of the Concilio Hispanic Fiesta to the festival – a celebration of Hispanic heritage through food, dance, and music. LSA will be hosting a booth at the event where attendees can learn about LSA, its products and services, career and interpreter opportunities, and catch a demo of LSA’s video and voice on-demand interpretation app. The LSA booths will be set up during the ‘A Celebration of World Refugee Day’ on June 20th, ‘Hispanic Fiesta Weekend’ Day 1 and 2, on June 24th and 25th, and the ‘Avenue of the Arts Block Party’ on July 1st. Follow LSA on [LinkedIn](https://www.linkedin.com/company/language-services-associates/mycompany/verification/?viewAsMember=true) for updates on the booth location. > “*This is the perfect kick-off to our LSA Cares initiative, supporting limited English-speaking individuals and companies offering services that ensure everyone can participate and feel valued in their communities.*” said Mr. Cooper. For more information about Wawa Welcome America, please visit july4thphilly.com or [wawawelcomeamerica.com](https://www.wawawelcomeamerica.com/). For over three decades, Language Services Associates (LSA) has offered a full suite of language services solutions, including interpretation and translation, to promote diversity, inclusion and help optimize the experience of limited English-speaking individuals. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. \### **Categories:** Press Releases --- ### [Language Services Associates, Inc. Renews Partnership with The Philadelphia Union](https://lsa.inc/language-services-associates-inc-renews-partnership-with-the-philadelphia-union/) **Published:** February 6, 2023 **Author:** admin **Content:** 3 min readPRESS RELEASE FOR IMMEDIATE RELEASE: Media Contact: Marketing@LSAweb.com **HORSHAM, PA. (February 6, 2023)** –Language Services Associates, Inc. (LSA) today announced that, after a successful first year, it officially renewed its partnership with The Philadelphia Union for the 2023 Season. The focus of the partnership will continue to be on promoting language access and optimizing the Fan Experience for the Limited English Proficient Union Community. “LSA’s 2022 partnership with The Philadelphia Union proved to be the perfect pairing of sporting and language excellence,” said Scott Cooper, President of LSA. “We’re ready to support the Union as their Official Language Services provider and multilingual MVP for 2023.” “We initiated our partnership with LSA last season in order to allow the Union to reach new audiences, and we achieved exactly that,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “We’ve been able to expand our communication efforts within the team, as well as with our fanbase. We’re excited to be able to continue this relationship as we look to further connect with fans in effective, meaningful ways.” The partnership will expand on a variety of creative pairings including the Player Interview Series, where players share their favorite Philadelphia Union memories and stories in their native language, as well as several new fan engagement initiatives, rooted in language access. The Union will continue supporting these efforts by utilizing LSA’s vast network of highly skilled linguists in over 230 languages to increase communication to their vast Limited English Proficient fanbase. \### **Categories:** Blog, Press Releases --- ### [LSA's Vendor Relations Manager Contributes to ATA Chronicle Article](https://lsa.inc/lsas-vendor-relations-manager-offers-expert-advice-and-contributes-to-ata-chronicle-article/) **Published:** October 2, 2013 **Author:** Daniel Kristie **Content:** 2 min readMaureen Garelick, LSA’s Vendor Relations Manager, offers her expert advice in the September issue of the *ATA Chronicle*, the monthly publication for members of the American Translators Association. In the article, Garelick talks about what translation agencies are looking for in a professional Translator. She provides a number of helpful tips and best practices for Translators to stand out from the crowd and get noticed by language services providers. Please click on the image below to read the complete article: *What Are Translation Agencies Looking for in a Translator?* [![lsaweb-post-featured-image-maureen-ata](/wp-content/uploads/2013/10/lsaweb-post-featured-image-maureen-ata.jpg "- Language Services Associates")](/wp-content/uploads/2013/10/Pages-from-ATA-Chronicle_Sept-Issue.pdf) **Categories:** Press Release --- ### [Tips for Working With Telephone Interpreters](https://lsa.inc/tips-on-working-with-interprerters/) **Published:** May 19, 2009 **Author:** Daniel Kristie **Content:** 3 min readListed below are some helpful tips on how to work with telephone interpreters. Following these best practices will ensure you consistently have the best interpretation experience possible. 1. Speak at a reasonable pace (not too fast) and enunciate clearly. 2. Speak in short phrases and pause frequently so that the interpreter can convey the information quickly and accurately. If you go on for too long, you will have to wait a while for the interpretation, and you run the risk that the interpreter will forget details and may have to ask you to repeat something. 3. Address the Limited-English Proficient (LEP) person directly (i.e.,”What is your name” not “Ask him what his name is”). 4. Speak “plain English” and avoid jargon or “shop talk” that may be specific to your work or industry. 5. It is common for interpreters to occasionally require clarification of unfamiliar terms. If your interpreter asks you to define a term, try to rephrase it in other words. The interpreter may have to ask the LEP person to clarify terms as well, but will let you know before addressing your customer in the other language. 6. Your interpreter will let you know if he / she has any problems hearing you or the other party, who may be calling on a cell phone or in a room with background noise. 7. Remember that interpreted communication typically takes twice as long as communication in the same language; please be patient. Our goal is to ensure completely accurate and effective communication always occurs between you and your diverse customers. We appreciate your cooperation and encourage you to [contact the Client Services department ](https://lsa.inc/contact/client-services/ "Contact Client Services")with any questions, concerns or feedback. **Categories:** Over the Phone Interpretation, User Education --- ### [World's Many Languages are Dying Out--Can We Stop It?](https://lsa.inc/worlds-many-languages-are-dying-out-can-we-stop-it-2/) **Published:** June 19, 2009 **Author:** Daniel Kristie **Content:** 2 min readIn this article, the United Nations Educational, Scientific and Cultural Organization (UNESCO), examines the prevalence of disappearing languages and what can be done to preserve them. The article provides some eye-opening, relevant statistics, including the following: - Among the 6,000 languages existing in the world, 2,500 of them are about to disappear or have already stopped their existence. - Approximately 3,000 languages inevitably lose their carriers every year. - By the end of the 21st century, dominating languages will supersede 90% of all the existing ones. To learn more about how the world’s many languages are dying out, and what can be done to stop this from happening, please [click here to read the full article](https://www.examiner.com/x-2627-DC-International-Travel-Examiner~y2009m6d16-Worlds-many-languages-are-dying-out-can-we-stop-it). To find out how Language Services Associates can support your language needs, please call 1-800-305-9673 or [visit our contact page](https://lsa.inc/contact-sales.php). Source: **Categories:** Blog --- ### [Tribes Reclaim Languages Once Spoken in California](https://lsa.inc/tribes-reclaim-languages-once-spoken-in-california/) **Published:** June 19, 2009 **Author:** Daniel Kristie **Content:** 2 min read [![cal_indians_languages_map](/wp-content/uploads/2009/06/cal_indians_languages_map-286x300-1.jpg "cal_indians_languages_map - Language Services Associates")](/wp-content/uploads/2009/06/cal_indians_languages_map.jpg)Source httpswwwparkscagovIn an effort to restore some of the nearly 100 languages once spoken by California Indians, lawmakers are moving forward with Assembly Bill 544, an initiative that will allow fluent speakers to teach American Indian languages in California’s public schools. If passed, tribal leaders will have the opportunity to lecture on ancient languages, giving students some insight into California’s history and culture. To learn more about Assembly Bill 544, please [click here to read the full article](https://www.sacbee.com/topstories/story/1944799.html). To find out how Language Services Associates can support your language needs, please call 1-800-305-9673 or [visit our contact page](https://lsa.inc/contact-sales.php). Source: **Categories:** Blog --- ### [Disappearing Languages](https://lsa.inc/disappearing-languages/) **Published:** June 19, 2009 **Author:** Daniel Kristie **Content:** 2 min readDid you know that every 14 days a language dies? And that by the year 2100 more than half of the 7,000+ spoken languages have the potential of becoming extinct? [National Geographic’s Enduring Voices Project](https://www.nationalgeographic.com/mission/enduringvoices/) is an initiative designed to introduce the public to the geography of global language diversity and the language extinction crisis that currently exist. In this article, you will learn the importance of National Geographic’s initiative and how languages die out in the first place. To learn more about National Geographic’s Enduring Voices Project, please [click here to read the full article](https://www.nationalgeographic.com/mission/enduringvoices/index.html). To find out how Language Services Associates can support your language needs, please call 1-800-305-9673 or [visit our contact page](https://lsa.inc/contact-sales.php). Source: [![language-hotspots-map](/wp-content/uploads/2023/06/language-hotspots-map.jpg "language-hotspots-map - Language Services Associates")](https://www.nationalgeographic.com/mission/enduringvoices/) **Categories:** Blog --- ### [Language Services Associates is a Bronze Sponsor, Exhibitor at the National Registry of Interpreters for the Deaf (RID) 2009 Conference](https://lsa.inc/lsa-sponsor-exhibitor-at-rid-2009-conference/) **Published:** July 23, 2009 **Author:** Daniel Kristie **Content:** 4 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson Language Services Associates (215) 657-6571 x356 (office) (215) 779-1686 (cell) **Language Services Associates is a Bronze Sponsor, Exhibitor at the National Registry of Interpreters for the Deaf (RID) 2009 Conference** *This highly-anticipated biennial conference is taking place August 1-6, 2009 at the [Philadelphia Marriot Downtown](https://www.marriott.com/hotels/travel/phldc-courtyard-philadelphia-downtown/)* **Willow Grove, Pa. (July 20, 2009)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a leading provider of language-based services, will be a bronze sponsor, exhibitor at the 2009 [Registry of Interpreters for the Deaf](https://www.rid.org/) (RID) biennial conference. More than 2,000 sign language Interpreters are scheduled to attend this six-day conference, partaking in a variety of networking and educational activities. Workshops, discussion forums and entertainment are just some of the highlights of this year’s conference. The event will also feature an exhibit hall where language service providers will have the opportunity to showcase their products and services to current and prospective Interpreters. Members of LSA’s [American Sign Language](https://lsa.inc/asl.php) (ASL) and [On Location](https://lsa.inc/onlocation.php) departments will be attending this conference and exhibiting at booth # 111. Attendees will be able to visit LSA’s booth from August 2-5, where they can meet with LSA team members, learn more about the company and apply to become a Language Services Associates sign language Interpreter. LSA proudly serves the deaf community. An organizational member of the national [Registry of Interpreters for the Deaf](https://www.rid.org/), LSA meets the needs of Deaf and Hard of Hearing consumers by providing the following services: American Sign Language Interpretation, English/Oral English Transliteration, [Deaf Awareness Sensitivity Training workshops](https://lsa.inc/sensitivity.php), Computer Aided Real Time Captioning (CART) and [Video Remote Interpreting](https://lsa.inc/vri.php) (VRI). **About Language Services Associates** Since 1991, [Language Services Associates](https://lsa.inc/index.php) has been providing innovative language-based solutions to clients in a variety of industry segments, including [financial services](https://lsa.inc/financial.php), [insurance](https://lsa.inc/insurance.php), utilities and [government agencies](https://lsa.inc/gov.php). Founded by Laura K. T. Schriver, LSA is best known for its commitment to providing cutting-edge technology solutions, such as real-time reporting and [Video Remote Interpretation](https://lsa.inc/vri.php). With a network of more than 5,000 global Linguists, LSA is proud to offer[ translation](https://lsa.inc/translation.php) and[ interpretation](https://lsa.inc/italk.php) services in 230 spoken languages. The company offers a wide range of dynamic solutions, including [Over-The-Phone Interpretation](https://lsa.inc/italk.php) (IBT), [On Location Interpretation](https://lsa.inc/onlocation.php), [Video Remote Interpretation](https://lsa.inc/vri.php) (VRI), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/asl.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on [Language Services Associates](https://lsa.inc/index.php), please call 1-800-305-9673 or visit us on the Web at [www.lsaweb.com](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Laura K.T. Schriver is Featured in the April/May Issue of Enterprising Women Magazine](https://lsa.inc/laura-k-t-schriver-is-featured-in-the-aprilmay-issue-of-enterprising-women-magazine/) **Published:** June 1, 2010 **Author:** Daniel Kristie **Content:** 2 min read[Laura K.T. Schriver](https://lsa.inc/about/bios/), President and CEO of Language Services Associates, was recently named an “Enterprising Woman of the Year” by *Enterprising Women* magazine. Schriver was recognized for her outstanding business growth and ongoing leadership in the local community. As an award honoree, Schriver was featured in the April/May issue of *Enterprising Women* magazine. Please click on the image below to view this article. [And for more information on this prestigious awards program, please click here to read the complete press release.](https://lsa.inc/2010/02/founder-and-ceo-of-language-services-associates-named-2010-enterprising-woman-of-the-year/) [![](/wp-content/uploads/2010/06/ew-1024x688-1.png "ew - Language Services Associates")](/wp-content/uploads/2010/06/ew.png) [ ](/wp-content/uploads/2010/06/ew.png) **Categories:** Press Release --- ### [LSA's Business Continuity Plan is Featured in the November Issue of Contact Center Pipeline](https://lsa.inc/lsas-business-continuity-plan-is-featured-in-the-november-issue-of-contact-center-pipeline/) **Published:** November 2, 2009 **Author:** Daniel Kristie **Content:** 2 min read[Susan Hash](https://www.contactcenterpipeline.com/t-continueHash.aspx), Editor of [*Contact Center Pipeline*,](https://www.contactcenterpipeline.com/) recently interviewed Language Services Associates’ (LSA’s) Director of Information Technology, Mauricio Vicente, and Call Center Manager, Lynn Dick, on LSA’s Business Continuity Plan for the current flu season. In the article, which came out November 1st, Hash discusses how LSA prepares for a potential H1N1 pandemic with the development and implementation of a comprehensive continuity plan. Please see below for a copy of the article that appeared in the November issue of *Contact Center Pipeline*. You can click on the image for a larger view. [![ccp-p1](/wp-content/uploads/2009/11/ccp-p1-231x300-1.png "ccp-p1 - Language Services Associates")](/wp-content/uploads/2009/11/ccp-p1.png)[![ccp-p2](/wp-content/uploads/2009/11/ccp-p2-232x300-1.png "ccp-p2 - Language Services Associates")](/wp-content/uploads/2009/11/ccp-p2.png) **Categories:** Press Release --- ### [Gene Schriver is Interviewed for Inc.com](https://lsa.inc/gene-schriver-is-interviewed-for-inc-com/) **Published:** August 13, 2009 **Author:** Daniel Kristie **Content:** 2 min read![](/wp-content/uploads/2009/08/inc5000_web1.jpg "- Language Services Associates")Gene Schriver, Language Services Associates’ (LSA’s) Executive Vice President, was recently interviewed by *[Inc.com](https://www.inc.com/)* to discuss the world of [translation services and localization](https://lsa.inc/services/professional-translation-services/). Entitled “Growth in Translation,” the article focuses on why the language services industry continues to grow year after year. As an [Inc. 5000](https://www.inc.com/inc5000/2009/index.html) recipient for the second consecutive year, LSA was proud to offer its insight and discuss the increasing need for multilingual communication. Here is an excerpt from the article: > “Anyone can have the technical capacity to communicate, service, or buy something, anywhere on the planet,” say’s Schriver, whose company has grown 300 percent over the past five years. “But just because you have a phone or computer doesn’t mean you can actually communicate. Our goal has been to change that, and should we continue to be successful, the impact could be massive.” [Please click here to read the full article](https://www.inc.com/articles/2009/08/translation.html). To find out how Language Services Associates can support your language needs, please call 1-800-305-9673 or [visit our contact page](https://lsa.inc/contact-sales.php). Source: [*Inc.com*](https://www.inc.com/articles/2009/08/translation.html) **Categories:** Press Release --- ### [Laura Schriver, President and CEO of Language Services Associates, is Named Minority Business Leader by the Philadelphia Business Journal](https://lsa.inc/laura-schriver-president-and-ceo-of-language-services-associates-is-named-minority-business-leader-by-the-philadelphia-business-journal/) **Published:** August 10, 2009 **Author:** Daniel Kristie **Content:** 4 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson Language Services Associates (215) 657-6571 x356 (office) (215) 779-1686 (cell) **Laura Schriver, President and CEO of Language Services Associates, is Named Minority Business Leader by the *Philadelphia Business Journal*** *Schriver is recognized for her community involvement, professional accomplishments and proven leadership skills* **Willow Grove, Pa. (August 10, 2009)** – [Language Services Associates](https://lsa.inc/index.php) (LSA) is excited to announce that President and CEO, Laura Schriver, has been selected by the *[Philadelphia Business Journal](https://philadelphia.bizjournals.com/philadelphia/)* as one of the region’s minority business leaders in their inaugural [Minority Business Leaders Awards Program](https://philadelphia.bizjournals.com/philadelphia/event/5916). Schriver was one of 29 honorees recognized by the Business Journal “I am deeply honored to receive this prestigious award,” said Schriver. “I am looking forward to meeting the rest of Philadelphia’s minority business leaders at the upcoming awards ceremony.” Before forming LSA in 1991, Schriver was a distinguished court Interpreter for the 38th Judicial District of the [Unified Judicial System of Pennsylvania](https://www.aopc.org/default.htm). Under the leadership of Laura and her management team, LSA has seen unprecedented growth. Today, almost 20 years since its inception, LSA is a proven leader in the language services industry with more than 130 employees, a network of 5,000 global Linguists and an astounding growth rate of 65% in 2008. The winners of the Minority Business Leaders Award will be recognized at a special breakfast on Thursday, September 24, at the [Loews Philadelphia Hotel](https://www.loewshotels.com/en/Hotels/Philadelphia-Hotel/Overview.aspx). The nominees will also be profiled in a special supplement of the Business Journal on Friday, September 25. **About Language Services Associates** Since 1991, [LSA](https://lsa.inc/index.php) has been helping people communicate with their non-English speaking population in a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), utilities, [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, LSA is committed to providing innovative technology solutions, including real-time reporting capabilities and [Video Remote Interpretation](https://lsa.inc/vri.php) (VRI) services. With a network of more than 5,000 global Linguists, LSA offers [translation](https://lsa.inc/translation.php) and [interpretation](https://lsa.inc/italk.php) services in 230 languages. The company delivers a full suite of premium language-based solutions, including [Telephone Interpreting](https://lsa.inc/italk.php) (TI), [On-Site Interpreting](https://lsa.inc/onlocation.php), [VRI](https://lsa.inc/vri.php), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/asl.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on LSA, please call 1-800-305-9673 or visit us on the Web at [www.lsaweb.com](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Language Services Associates Named to Inc. 5000 List of Fastest-Growing Companies in America for Second Consecutive Year](https://lsa.inc/language-services-associates-named-to-inc-5000-list-of-fastest-growing-companies-in-america-for-second-consecutive-year/) **Published:** August 19, 2009 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson Language Services Associates (215) 657-6571 x55356 (office) (215) 779-1686 (cell) **Language Services Associates Named to Inc. 5000 List of Fastest-Growing Companies in America for Second Consecutive Year** *Company Ranks No. 2236 on the 2009 Inc. 5000 with Three-Year Sales Growth of 140%* **Willow Grove, Pa. (August 19, 2009)** – *[Inc.](https://www.inc.com/)* magazine has ranked [Language Services Associates](https://lsa.inc/index.php) (LSA) number 2236 on its third annual [Inc. 5000](https://www.inc.com/inc5000/2009/index.html), an exclusive ranking of the nation’s fastest-growing privately held companies. After a rapid growth rate of 140% over the past three years, LSA’s rank climbed significantly from 3527 in 2008 to 2236 in 2009. The Inc. 5000 is the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs. Taken as a whole, these companies represent the backbone of the U.S. economy. “We are honored and delighted to be recognized for the second straight year as one of the Inc. 5000 fastest-growing companies in America,” said Gene Schriver, Executive Vice President, Language Services Associates. “We attribute our rapid growth and success to our talented team, who are dedicated to delivering to our customer’s professional Linguistic services through cutting-edge technology. We look forward to continued success in this vital industry for years to come.” The companies that made this prestigious list reported aggregate revenue of $214 billion and a median three-year growth rate of 126 percent. Additionally, the Inc. 5000 are responsible for creating more than one million jobs since their founding. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region and other criteria, can be found on [Inc.com](https://www.inc.com/). **About Inc. 5000** [The Inc. 5000](https://www.inc.com/inc5000/2009/index.html) is ranked according to percentage revenue growth from 2005 through 2008. To qualify, companies must have been founded and generating revenue by the first week of 2005, and therefore able to show four full calendar years of sales. Additionally, they have to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2008. **About Language Services Associates** Since 1991, [LSA](https://lsa.inc/index.php) has been helping people communicate with their non-English speaking population in a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), utilities, [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, LSA is committed to providing innovative technology solutions, including [over-the-phone (IBT) interpreting services](https://lsa.inc/italk.php) with real-time reporting and [Video Remote Interpretation](https://lsa.inc/vri.php) (VRI) services. With a network of more than 5,000 global Linguists, LSA offers [translation](https://lsa.inc/translation.php) and [interpretation](https://lsa.inc/italk.php) services in 230 languages. The company delivers a full suite of premium language-based solutions, including [Telephone Interpreting](https://lsa.inc/italk.php) (TI), [On-Site Interpreting](https://lsa.inc/onlocation.php), [VRI](https://lsa.inc/vri.php), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/asl.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on LSA, please call 1-800-305-9673 or visit us on the Web at [www.lsaweb.com](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Not Possible for Bilingual People to "˜Turn Off" a Language](https://lsa.inc/not-possible-for-bilingual-people-to-turn-off-a-language-2/) **Published:** August 27, 2009 **Author:** Daniel Kristie **Content:** 2 min read![universiteit_gent](/wp-content/uploads/2009/08/universiteit_gent.gif "- Language Services Associates")According to the results of a recent study, bilinguals are not capable of “turning off” a language entirely. The study, conducted by [Ghent University](https://www.ugent.be/) psychologists Eva Van Assche, Wouter Duyck, Robert Hartsuiker and Kevin Diependaele, found that knowledge of a second language actually has a continuous impact on native language reading. The study examines 45 Ghent University bilingual students. The participants were asked to read several sentences containing both controlled words (plain words in their native language) and cognates (words that have a similar meaning across languages). The moderators were observing the students to see where their eyes paused. The researchers came to the conclusion that a second language is always active and has a direct impact on reading another language. The study has been published in *Psychological Science*, the flagship journal of [The Association for Psychological Science](https://www.psychologicalscience.org/). Interested in hearing more about Ghent University’s bilingual study? Please click [here](https://timesofindia.indiatimes.com/news/science/Not-possible-for-bilingual-people-to-turn-off-a-language/articleshow/4925161.cms) for the full article. To find out how Language Services Associates can support your language needs, please call 1-800-305-9673 or [visit our contact page](https://lsa.inc/contact-sales.php). Source: **Categories:** Blog --- ### [LSA American Sign Language Interpreter Selected to Interpret for President Barack Obama this Veterans Day](https://lsa.inc/lsa-american-sign-language-interpreter-selected-to-interpret-for-president-barack-obama-this-veterans-day/) **Published:** November 10, 2009 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson Language Services Associates (215) 657-6571 x356 (office) (215) 779-1686 (cell) **LSA American Sign Language Interpreter Selected to Interpret for President Barack Obama this Veterans Day** *LSA is proud to continue serving the Deaf and Hard of Hearing communities* **Horsham, Pa. (November 10, 2009)** – On Wednesday, November 11th, thousands are expected to congregate at [Arlington National Cemetery](https://www.arlingtoncemetery.org/) for the [56th Annual National Veterans Day Observance](https://www.arlingtoncemetery.org/Web%20Updates/NVDO%202009%20Flyer.pdf). As President Barack Obama takes the stage to deliver the keynote speech, members of the Deaf and Hard of Hearing communities will be able to follow along, thanks to an ongoing initiative by the [United States Department of Veterans Affairs](https://www.va.gov/) to consistently provide accessibility to *all* of our nation’s veterans. When it was time for the Department of Veterans Affairs to book a sign language Interpreter for the 2009 Veterans Day speech, they reached out to [Language Services Associates](https://lsa.inc/index.php) (LSA) for assistance. “We have been providing Interpreting by Telephone (IBT) services to the United States Department of Veterans Affairs for the past 5 years,” said Laura Schriver, President and CEO, LSA. “We are honored and delighted they have selected one of our American Sign Language Interpreters to interpret for President Barack Obama this Veterans Day. This is quite a privilege and we look forward to the opportunity to aid in the accessibility of the Deaf and Hard of Hearing communities on such a significant day for our nation.” As the languages services provider for the Department of Veterans Affairs, LSA is proud to help facilitate foreign language communication in the following VA Medical Centers: Columbia, Buffalo, Philadelphia, Bay Pines, Providence and Tampa. **About Language Services Associates** Since 1991, LSA has been helping facilitate foreign language communication in a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), utilities, [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, LSA is committed to providing innovative technology solutions, including [Interpreting by Telephone](https://lsa.inc/italk.php) (IBT) with real-time reporting and [Video Remote Interpreting](https://lsa.inc/vri.php) (VRI) services. With a network of more than 5,000 global Linguists, LSA offers exceptional translation and interpretation services to more than 2,000 clients worldwide in over 200 languages. The company delivers a full suite of premium language-based solutions, including [IBT](https://lsa.inc/italk.php), [Face-to-Face Interpreting](https://lsa.inc/onlocation.php), [VRI](https://lsa.inc/vri.php), [Document Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/asl.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on LSA, please call 1-800-305-9673 or visit us on the Web at [www.lsaweb.com](https://lsa.inc). \#### ### [Click here to watch the live stream at C-SPAN.org](https://www.c-spanarchives.org/program/289958-1) – (airing 02/11/09 – 11AM EST) **Categories:** American Sign Language (ASL), Press Releases --- ### [LSA's Business Continuity Plan](https://lsa.inc/business-continuity-plan-2/) **Published:** October 29, 2009 **Author:** Daniel Kristie **Content:** 8 min readIn this section of LSA Resources, you will find a myriad of useful information relating to LSA’s BCP for the upcoming flu season. Please check this site frequently for continuous updates. [You can also contact a member of our BCP project management team by clicking here](mailto:ptercero@lsa.inc). ## Press ![bcp-press](/wp-content/uploads/2009/10/bcp-press-206x136-custom.jpg "bcp-press - Language Services Associates") **Horsham, Pa. (September 21, 2009)** – [LSA](https://lsa.inc/landing/pr-081809.php) (Language Services Associates), a leading provider of premium language-based solutions, today announced its comprehensive business continuity plan (BCP) for the 2009-2010 flu season. The strategy, which was devised by LSA’s BCP project management team, has been created to ensure the company is prepared for an increase in demand for language assistance in the event of a potential Swine Flu pandemic. ([click here to continue reading](https://lsa.inc/2009/09/as-flu-season-approaches-lsa-prepares-for-a-potential-increase-in-demand-for-language-assistance-with-business-continuity-plan/)). LSA’s BCP was recently featured in Bucks County Courier Times. [Please click here to read the article](https://lsa.inc/2009/10/lsas-business-continuity-plan-makes-phillyburbs-com-bucks-county-courier-times/). ## Background Documents Wondering how you can stay healthy at work this flu season? [![Picture 3](/wp-content/uploads/2009/10/Picture-3.png "Picture 3 - Language Services Associates")](https://lsa.inc/pdf/LSA-8-Ways-You-Can-Stay-Healthy-At-Work.pdf) [Please click here to download the PDF.](https://lsa.inc/pdf/LSA-8-Ways-You-Can-Stay-Healthy-At-Work.pdf) ## FAQ’s ### Why did you decide to develop a BCP for the upcoming flu season? We have decided to create a BCP to ensure our company operations are not adversely affected by a potential Swine Flu pandemic. ### How long did it take to develop this plan? Our plan took approximately one month to develop, from the beginning of August to early September. ### Who was responsible for creating this BCP? Members of our BCP project management team have been tasked with spearheading this project, with help from a number of department managers. ### Why is a continuity plan so important in your industry? Should there be a Swine Flu pandemic, the need for language services will undoubtedly increase. This BCP was developed to ensure we are prepared for a potential increase in demand for language assistance. ### What external sources did you use to aid in the development of this plan? We found the following sources to be extremely helpful in putting together a business continuity plan for the flu season: [https://www.google.org/flutrends/intl/en\_us/](https://www.google.org/flutrends/intl/en_us/) ### Can we see a copy of your BCP? While we will not release the complete version of our plan to external contacts, we have provided a detailed abstract below. ### What advice do you have for other companies working on a similar plan? It is always a good idea to develop a detailed business continuity plan because it can be easily modified to cover other scenarios, such as a heavy snow storm or flash flooding. ## Plan Abstract LSA’s BCP consist of two stages: a preventive stage and a full implementation of the plan. Some of the preventive measures/pre-disaster initiatives we have taken in stage 1 include the following: - Ensure that all employees with home capabilities have been trained and have the ability to work from home - Cross train employees in other departments to ensure adequate backup for the call center - Assign a back-up to every key staff member - Determine schedule availability and willingness of employees to take calls from home - Separate call centers coordinators so there is one empty space between each other - Develop internal IM system for easy communication between on-site and work from home employees - Deliver hand sanitizer to every work station - Flu shot incentive program for all employees - Email distributed company-wide: “8 ways you can stay healthy this flu season” Stage II of our BCP will be executed if one of the pre-identified action plan triggers has been exceeded. A blast email and call tree will be initiated by a member of the plan activation authority to inform employees that the BCP is in full effect. Key customers will be notified by our sales and marketing team and all meetings will take place via a conference call or the Internet. Common work areas will also be closed to avoid increasing the likelihood of spreading the disease. We hope you have found this section helpful and informative. If you have additional questions regarding our continuity plan for the flu season, [please contact a member of our BCP project management team by clicking here](mailto:ptercero@lsa.inc). Thank you. **Categories:** Blog --- ### [President & CEO of Language Services Associates, Laura K.T. Schriver, Named Ernst & Young Entrepreneur Of The Year® 2010 Award Winner in Greater Philadelphia](https://lsa.inc/president-ceo-of-language-services-associates-laura-k-t-schriver-named-ernst-young-entrepreneur-of-the-year-2010-award-winner-in-greater-philadelphia/) **Published:** June 10, 2010 **Author:** Daniel Kristie **Content:** 7 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson Language Services Associates (800) 305-9673 x55356 **President & CEO of Language Services Associates, Laura K.T. Schriver, Named Ernst & Young Entrepreneur Of The Year® 2010 Award Winner in Greater Philadelphia** *Award recognizes entrepreneurial excellence in the business services category* **Horsham, Pa. (June 10, 2010)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of interpretation, translation and multicultural solutions, announced today that President & CEO, Laura K.T. Schriver, has received the prestigious Ernst & Young Entrepreneur Of The Year® 2010 award in the business services category in Greater Philadelphia. Laura was selected by an independent panel of judges made up of regional business, academic and community leaders and honored at a gala event on June 9th at the Philadelphia Loews Hotel. “It is a tremendous honor and achievement to be selected as an Ernst & Young Entrepreneur of the Year,” said Schriver. “My success is directly tied to the dedicated team at LSA and their commitment to providing professional Linguistic services through innovative technology solutions and exceptional customer service support. I am proud to be a part of such a distinguished group of entrepreneurs and I look forward to meeting the rest of the finalists in Palm Springs this November.” “Ernst & Young believes in the power of entrepreneurship,” said AJ Jordan, Ernst & Young LLP Entrepreneur Of The Year Program Director for Greater Philadelphia. “These Entrepreneur Of The Year award winners are best in class, and we are proud to honor their outstanding success.” This year, the Entrepreneur Of The Year awards program celebrates its 24th anniversary. The program has expanded to recognize business leaders in over 135 cities in 50 countries throughout the world. Awards are given to entrepreneurs who demonstrate extraordinary success in the areas of innovation, financial performance and personal commitment to their businesses and communities. As a regional award winner, Laura is now eligible for consideration for the national program. The national Entrepreneur Of The Year® gala, hosted by Jay Leno, will be held on November 13, 2010 in Palm Springs, California. The gala is the culminating event of the Ernst & Young Strategic Growth Forum®, the nation’s most prestigious gathering of high-growth, market-leading companies. For more information on the Ernst & Young Strategic Growth Forum, please visit [www.ey.com/us/strategicgrowthforum](https://www.ey.com/us/strategicgrowthforum). **About Language Services Associates** Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), [utilities](https://lsa.inc/utilities.php), [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. The company has quickly become one of the largest and fastest-growing language service providers in the world. LSA was recently named one of the fastest-growing women-owned/led companies in North America by Women Presidents’ Organization and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers.” LSA is proud to offer all encompassing language and cultural services, including [Interpreting by Telephone](https://lsa.inc/italk.php) (IBT), [Face-to-Face Interpreting](https://lsa.inc/face-to-face-interpreting.php), [Video Remote Interpreting](https://lsa.inc/video-remote-interpreting.php) (VRI), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/american-sign-language.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on the company, please call (800) 305-9673 or visit [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). **About Ernst & Young’s Entrepreneur Of The Year®** Ernst & Young’s Entrepreneur Of The Year® is the world’s most prestigious business award for entrepreneurs. The award makes a difference through the unique way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Ernst & Young Entrepreneur Of The Year® celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 135 cities in 50 countries. \#### **Categories:** Press Releases --- ### [Language Services Associates is a Bronze Sponsor/Exhibitor at the Bilingual People Language Recruitment and Expat Fair, London](https://lsa.inc/language-services-associates-is-a-bronze-sponsorexhibitor-at-the-bilingual-people-language-recruitment-and-expat-fair-london/) **Published:** June 16, 2010 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson Language Services Associates (800) 305-9673 x55356 **Language Services Associates is a Bronze Sponsor/Exhibitor at the Bilingual People Language Recruitment and Expat Fair, London** *The largest and most exciting exhibition of its kind dedicated to multi-lingual recruitment* **Horsham, Pa. (June 16, 2010)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of interpretation, translation and multicultural solutions, announced today that it will be a bronze sponsor and exhibitor at the [Bilingual People Language Recruitment and Expat Fair, London. ](https://www.bilingualpeople.co.uk/) This event is scheduled for June 19, 2010 at the Hilton London Metropole. Members of LSA’s Face-to-Face Interpreting and Interpreter Recruiting Departments will be attending this event and exhibiting at booth number BPT5. From 10:00 a.m. to 6:00 p.m. on June 19th, conference attendees will have the opportunity to meet one-on-one with an LSA recruiting specialist, learn more about the company’s independent Contractor positions and apply to become a telephonic and/or face-to-face Interpreter. “We look forward to attending this much-anticipated recruiting event and adding to our ever-expanding roster of highly-skilled, qualified Linguists,” said Stephanie Vine, Interpreter Resource Manager, LSA. “We will also use this opportunity to connect with many of our UK-based Interpreters and thank them for consistently providing professional Linguistic services. On June 17th, we will be hosting a networking reception for our top call takers at the chic Eclipse Chelsea.” For the past four years, LSA has been the second largest Interpreting by Telephone (IBT) provider in the UK. Additionally, LSA was recently included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers,” which ranked the top translation, localization and interpreting firms globally for 2009. The Bilingual People Language Recruitment and Expat Fair is the largest and most exciting exhibition of its kind dedicated to multi-lingual recruitment. The fair showcases national and international companies and recruitment agencies interested in recruiting people with language skills for positions in the UK and throughout Europe. This year, there are over 7,000 attendees registered for the London event. **About Language Services Associates** Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), [utilities](https://lsa.inc/utilities.php), [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. The company has quickly become one of the largest and fastest-growing language service providers in the world. LSA was recently named one of the fastest-growing women-owned/led companies in North America by Women Presidents’ Organization and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers.” LSA is proud to offer all encompassing language and cultural services, including [Interpreting by Telephone](https://lsa.inc/italk.php) (IBT), [Face-to-Face Interpreting](https://lsa.inc/face-to-face-interpreting.php), [Video Remote Interpreting](https://lsa.inc/video-remote-interpreting.php) (VRI), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/american-sign-language.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on the company, please call (800) 305-9673 or visit [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [Language Services Associates is Named Honorable Mention "Best in Class Call Center (Over 200 Staff)" by IQPC and Customer Management IQ](https://lsa.inc/language-services-associates-is-named-honorable-mention-best-in-class-call-center-over-200-staff-by-iqpc-and-customer-management-iq-2/) **Published:** June 21, 2010 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson Language Services Associates (800) 305-9673 x55356 **Language Services Associates is Named Honorable Mention ‘Best in Class Call Center (Over 200 Staff)’ by IQPC and Customer Management IQ** *Award winners were announced June 16th as part of the 11th Annual Call Center Week* **Horsham, Pa. (June 21, 2010)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of interpretation, translation and multicultural solutions, announced today that it has been named Honorable Mention ‘Best in Class Call Center (Over 200 Staff)’ by IQPC and Customer Management IQ. Sabre Holdings, ING Direct USA, Discover and CIGNA Corporation were also recognized in this category. Winners were announced on June 16, 2010 as a part of the [11th Annual Call Center Week](https://www.callcenterweek.com/) at Caesars Palace in Las Vegas, NV. LSA was selected by an independent panel of advisory judges made up of various call center experts and leaders. From consistently providing superior customer service support to offering the most innovative technology solutions in the industry to delivering total customization of services, LSA has been recognized for demonstrating true best practices across all call center operations. “Winning this prestigious award is a significant accomplishment and a tremendous honor for the entire organization,” said Laura K.T. Schriver, President and CEO, LSA. “I would like to attribute this award to our dedicated call center staff. This is a true testament of their commitment to consistently deliver best-in-class customer service support.” The 2010 [Call Center Excellence Awards](https://www.callcenterweek.com/Event.aspx?id=260204) program has been created to honor, recognize and promote the most innovative call center solutions and individuals over the past year. With awards given in eight categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions. “We had a record-breaking year for award submissions, making it clear that call center operations and innovation is a major business effort across all industries,” comments Lisa Schulman, Executive Producer and Sector Leader of IQPC. “All the applications were amazing and the judges had a difficult process choosing the winners.” **About Language Services Associates** Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including [healthcare](https://lsa.inc/healthcare.php), [government](https://lsa.inc/gov.php), [utilities](https://lsa.inc/utilities.php), [insurance](https://lsa.inc/insurance.php) and [financial services](https://lsa.inc/financial.php). Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. The company has quickly become one of the largest and fastest-growing language service providers in the world. LSA was recently named one of the fastest-growing women-owned/led companies in North America by Women Presidents’ Organization and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers.” LSA is proud to offer all encompassing language and cultural services, including [Interpreting by Telephone](https://lsa.inc/italk.php) (IBT), [Face-to-Face Interpreting](https://lsa.inc/face-to-face-interpreting.php), [Video Remote Interpreting](https://lsa.inc/video-remote-interpreting.php) (VRI), [Translation and Localization](https://lsa.inc/translation.php), [American Sign Language](https://lsa.inc/american-sign-language.php) (ASL) and [Intercultural Consulting](https://lsa.inc/consulting.php). For more information on the company, please call (800) 305-9673 or visit [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [Language Services Associates Named to Inc. 5000 List of Fastest-Growing Private Companies in America for Third Consecutive Year](https://lsa.inc/language-services-associates-named-to-inc-5000-list-of-fastest-growing-private-companies-in-america-for-third-consecutive-year/) **Published:** August 24, 2010 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson Language Services Associates (215) 259-7000 x55356 **Language Services Associates Named to Inc. 5000 List of Fastest-Growing Private Companies in America for Third Consecutive Year** *Company Ranks No. 1707 on the 2010 Inc. 5000 with Three-Year Sales Growth of 163.99%* **Horsham, Pa. (August 24, 2010)** – *Inc*. magazine today ranked [Language Services Associates](https://lsa.inc/index.php) (LSA) number 1707 on its fourth annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy — America’s independent-minded entrepreneurs. After a rapid growth rate of 163.99% over the past three years, LSA’s rank climbed significantly from 2236 in 2009 to 1707 in 2010. “The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. president Bob LaPointe. “The 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.” “We are honored and delighted to be recognized by *Inc.* magazine for the third consecutive year as one of the fastest-growing private companies in America,” said Laura K.T. Schriver, President and CEO, Language Services Associates. “We continue to attribute our rapid growth and success to our talented team, who are dedicated to delivering professional Linguistic services through cutting-edge technology solutions and exceptional customer service support. We look forward to continued growth and development in the vital language services industry for years to come.” Despite the fact that most of this year’s measuring period of 2006-2009 took place during the latest recession, aggregate revenue among the companies on the list actually increased to $321.6 billion, up more than 50 percent from last year. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found on [www.inc.com/5000](https://www.inc.com/5000). **About Language Services Associates Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. The company has quickly become one of the largest and fastest-growing language service providers in the world. LSA was recently named one of the fastest-growing women-owned/led companies in North America by Women Presidents’ Organization and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers.” LSA is proud to offer all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting. For more information on the company, please call (800) 305-9673 or visit us online at [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [LSA's Language Program for Methodist Healthcare System is Featured in the August 27th Issue of San Antonio Business Journal](https://lsa.inc/lsas-language-program-for-methodist-healthcare-system-is-featured-in-the-august-27th-issue-of-san-antonio-business-journal/) **Published:** September 1, 2010 **Author:** Daniel Kristie **Content:** 2 min readLanguage Services Associates’ (LSA’s) language program for Methodist Healthcare System is featured in the August 27th issue of the *San Antonio Business Journal*. In the article, entitled “Language Program Breaking Down Barriers at Methodist,” Tatiana Sultzbach, Manager of Diversity and Inclusion for Methodist’s International Services Department, talks about how “employee, patient, physician and community satisfaction has increased since partnering with LSA.” Please click on the image below to read this article. Once the image loads in a new window, you may click the arrows at top right to enlarge. [![](/wp-content/uploads/2010/09/sabj-cover.jpg "sabj-cover - Language Services Associates")](/wp-content/uploads/2010/08/sabj-article.jpg) [To read the LSA/Methodist case study (Improving Foreign Language Communication in Healthcare), please click here.](../2010/08/methodist-healthcare-system/) **Categories:** Press Release --- ### [Language Services Associates Announces New Scholarship Fund for Students Attending the Monterey Institute of International Studies](https://lsa.inc/language-services-associates-announces-new-scholarship-fund-for-students-attending-the-monterey-institute-of-international-studies/) **Published:** October 7, 2010 **Author:** Daniel Kristie **Content:** 7 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (215) 259-7000 x55356 **Language Services Associates Announces New Scholarship Fund for Students Attending the Monterey Institute of International Studies** **Horsham, Pa. (October 7, 2010)** – Language Services Associates (LSA), a global language service provider offering a full suite of multicultural solutions, is pleased to announce the establishment of *The Language Services Associates Scholarship Fund* at the Monterey Institute of International Studies (MIIS). The purpose of this fund is to provide financial assistance to ambitious and worthy students who are otherwise unable to afford an education at this highly-esteemed graduate school. “We have always believed in the mission and core values of the Monterey Institute, which is why many of our Independently Contracted Linguists, as well as select employees and external consultants, are proud MIIS graduates,” said Laura K.T. Schriver, President and CEO, LSA. “What most people may not realize is that one-third of Monterey’s students are international and are, therefore, ineligible to receive federal aid. With this new scholarship fund, we hope to give more students the opportunity to pursue a highly sought after Monterey Institute education, which will, in turn, help keep the language service industry competitive.” LSA recently donated $10,000 to *The Language Services Associates Scholarship Fund*, which was awarded to a second-year Chinese Interpretation and Translation student from Taichung City, Taiwan. Thanks to this financial contribution, the deserving scholar has been able to continue her professional training at MIIS. She is expected to graduate in May, 2011 and is preparing to apply for a summer medical interpreting internship at Stanford University. If you believe in the value of a Monterey Institute education for future language service professionals, and you’re interested in contributing to this fund, please visit [www.miis.edu/give](https://www.miis.edu/give "blocked::https://www.miis.edu/give"). In the GIFT section of the form, select “Other” from the drop-down menu and then add *The Language Services Associates Scholarship Fund* in the “Additional Comments” box. Your contribution will go towards providing financial assistance to a student with demonstrated financial need and strong academic credentials. All donors will be listed on the LSA Web site, with the exception of anonymous donations. **About Language Services Associates Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. LSA is proud to offer all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting. For more information on the company, please call (800) 305-9673 or visit us online at [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). **About The Monterey Institute of International Studies** The Monterey Institute of International Studies has been preparing graduate professionals for global careers in the private, public, nonprofit and educational sectors since 1955. Located in Monterey, California, the Institute offers advanced degrees in international policy studies, translation and interpretation, international environmental policy, language teaching, and international business, as well as a variety of specialized certificates and programs. The Institute, whose approximately 800 students come from more than 60 countries, is also home to the renowned James Martin Center for Nonproliferation Studies. In July 2010, the Monterey Institute became a graduate school of Middlebury College. For more information about the Monterey Institute, visit . \#### **Categories:** Press Releases --- ### [Language Services Associates Inducted into the Philadelphia 100 Hall of Fame](https://lsa.inc/language-services-associates-inducted-into-the-philadelphia-100-hall-of-fame/) **Published:** October 14, 2010 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (215) 259-7000 x55356 **Language Services Associates Inducted into the Philadelphia 100 Hall of Fame** *Award honors the fastest growing, privately held companies in the Philadelphia region* **Horsham, Pa.** (October 14, 2010) – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of multicultural solutions, has been inducted into the Philadelphia 100 Hall of Fame for being named one of the fastest growing, privately held companies in the Philadelphia region for the fifth time. LSA was honored, along with the rest of the 2010 Philadelphia 100 nominees, at the October 13th awards ceremony and reception at the Annenberg Center for the Performing Arts on the campus of the University of Pennsylvania. “It is a tremendous honor to be inducted into the Philadelphia 100 Hall of Fame and to be recognized alongside some of the fastest-growing companies in the Philadelphia region,” said Laura K.T. Schriver, President and CEO, LSA. “I would like to thank our business partners, clients and employees for their continued support and dedication and for helping us achieve this prestigious recognition. We look forward to continued growth in the Philadelphia community for many years to come.” Created in 1991 by Laura K.T. Schriver, LSA has quickly become one of the fastest-growing language service providers in the world with an impressive growth rate of 140% in the past three years alone. In addition to making the Philadelphia 100 list for the fifth time, LSA was recently recognized by *Inc.* magazine for the third consecutive year as one of the fastest growing, privately held companies in America. **About the Philadelphia 100** The Philadelphia 100 is an annual project conducted by the Entrepreneurs’ Forum of Greater Philadelphia, Philadelphia Business Journal and Wharton Small Business Development Center that ranks the fastest growing, privately held companies in the Greater Philadelphia region. In 2004, the Philadelphia 100 Hall of Fame was created as a way of honoring those winners who repeatedly made the list. For more information on the Philadelphia 100 awards program, and for a complete listing of 2010 winners, please visit . **About Language Services Associates** Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support. LSA is proud to offer all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting. For more information on the company, please call (800) 305-9673 or visit us online at [www.lsaweb.com](https://lsa.inc/). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [President & CEO of LSA, Laura K.T. Schriver, is Featured in the Philadelphia Business Journal's "CEO File"](https://lsa.inc/president-ceo-of-lsa-laura-k-t-schriver-is-featured-in-the-philadelphia-business-journals-ceo-file/) **Published:** November 30, 2010 **Author:** Daniel Kristie **Content:** 2 min read[Laura K.T. Schriver](https://lsa.inc/about/bios/), President & CEO of Language Services Associates, was recently featured in the *Philadelphia Business Journal*‘s “CEO File.” In the article, which appeared in the November 26th issue, Laura talks about her essential business philosophy, the best way to keep a competitive edge and the most important lesson she has ever learned. Please click on the image below to read the complete article. Once the image loads, click on the arrow at the top right of the screen to zoom in. [![](/wp-content/uploads/2010/11/pbj-laura-11-30-10-thumb.jpg "pbj-laura-11-30-10-thumb - Language Services Associates")](/wp-content/uploads/2010/11/pbj-laura-11-30-10.jpg) **Categories:** Press Release --- ### [Language Services Associates Launches New Video Remote Interpreting Platform for Foreign Language & American Sign Language Support](https://lsa.inc/language-services-associates-launches-new-video-remote-interpreting-platform-for-foreign-language-american-sign-language-support-2/) **Published:** January 21, 2011 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Keri K. Robinson PR & Marketing Communication Manager Language Services Associates, Inc. (LSA) (215) 259-7000 x55356 **Language Services Associates Launches New Video Remote Interpreting Platform for Foreign Language & American Sign Language Support** **Horsham, Pa. (January 21, 2011)** – [Language Services Associates, Inc.](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of multicultural solutions, is excited to announce the launch of its new Video Remote Interpreting (VRI) platform for foreign language and American Sign Language (ASL) support. With this new system, clients will benefit from improved sound and picture quality, ensuring remote interpretation sessions run as smoothly and efficiently as possible. Live monitoring of the call queue, real-time reporting metrics, secure and HIPAA compliant software and the ability to request preferred Interpreters are just some of the many features of LSA’s new VRI platform. LSA is also proud to announce the opening of its fully-equipped video conferencing center. This much-anticipated 1,700 square foot facility is located at the company’s Horsham, PA headquarters and is staffed around-the-clock with experienced Interpreters who are ready to assist clients with all of their remote interpretation needs. “As a leading VRI service provider for the past three years, we’re extremely pleased and excited to announce the availability of our new and improved platform for foreign language and ASL remote interpretation support,” said Starla Keith, Vice President of Sales and Marketing, LSA. “We look forward to making even more enhancements to our current VRI system in the coming months.” LSA’s VRI service is the industry’s most advanced, comprehensive solution for clear, real-time, video communication with qualified and professional Interpreters. Recommended applications for VRI include medical emergencies, clinical settings, physical therapy appointments, court proceedings, depositions, conferences, educational sessions, impromptu meetings, government services and wherever on demand interpretation is a necessity. The company currently provides VRI services in Spanish and ASL, with more languages being added in the near future. Video remote interpretation ensures compliance with the Civil Rights Act of 1964, the Americans with Disabilities Act, the Rehabilitation Act and the Individuals with Disabilities Education Act. For more information on LSA’s new VRI platform, please visit . **About Language Services Associates Since 1991, [Language Services Associates, Inc.](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions and exceptional customer service support. The company has quickly become one of the fastest-growing language service providers in the world with a growth rate of 164 percent in the past three years. LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company recently launched [INTERPRETALK® Mobile](https://www.mobileapps.lsaweb.com/), a telephonic interpretation app for the iPhone and Android devices. For more information on LSA, please call (800) 305-9673 or visit [www.lsaweb.com](https://lsa.inc/ "blocked::https://lsa.inc/"). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [Language Services Associates Celebrates 20 Years of Growth and Innovation by Partnering with 20 Charities in 2011](https://lsa.inc/language-services-associates-celebrates-20-years-of-growth-and-innovation-by-partnering-with-20-charities-in-2011/) **Published:** February 1, 2011 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (LSA) (215) 259-7000 x55356 **Language Services Associates Celebrates 20 Years of Growth and Innovation by Partnering with 20 Charities in 2011** **Horsham, Pa. (February 1, 2011)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of multicultural solutions, will mark 20 years of growth and innovation when it observes its 20th anniversary on February 1st. To celebrate this significant milestone, LSA will be partnering with 20 charities in 2011, including the Boy Scouts of America, National Geographic’s Enduring Voices Project for Endangered Languages, the Make-A-Wish Foundation, St. Jude Children’s Research Hospital, Susan G. Komen Breast Cancer Foundation and the Willow Grove Community Development Corporation. All of these charities were selected by LSA employees. “I am honored and delighted to be celebrating our 20th anniversary this year,” said Laura K.T. Schriver, Founder, President and CEO, LSA. “When I formed the company 20 years ago, I never imagined that it would blossom into what it is today. I proudly attribute our success to the core values that have helped shape our culture, including the ability to approach every situation with a can-do attitude, the promise to consistently deliver superior customer service support and the belief in achieving the impossible through innovation. I would like to take this opportunity to thank our employees, clients, Linguists, business partners, industry affiliates and the local community for believing in us and for allowing us to reach such a monumental milestone. The LSA team is thrilled to be celebrating 20 years of growth and innovation and we look forward to continue to provide professional Linguistic services for many years to come.” Laura formed LSA with a vision to help eliminate multicultural communication barriers worldwide through innovative language-based solutions and exceptional customer service support. For many years, Laura worked on her own as the company’s President and CEO, Sales Director, Marketing Manager, Sourcing Coordinator and Staff Interpreter. Today, 20 years since its inception, LSA is one of the fastest-growing companies in America, according to [Inc. magazine](https://www.inc.com/inc5000/profile/language-services-associates), and one of the world’s leading providers of translation, localization and interpreting services, according to market research firm [Common Sense Advisory](https://www.commonsenseadvisory.com/AbstractView.aspx?ArticleID=1160). LSA currently has over 150 employees, a network of more than 5,000 Independently Contracted global Linguists and just over 2,000 clients. To learn more about the history of LSA, please click [here](https://lsa.inc/20th-anniversary/) to view the company’s interactive timeline. **About Language Services Associates Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA has quickly become one of the fastest-growing language service providers in the world with a growth rate of 164 percent in the past three years alone. LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company recently launched [INTERPRETALK® Mobile](https://www.mobileapps.lsaweb.com/), a telephonic interpretation app for the iPhone and Android devices. For more information on LSA, please call (800) 305-9673 or visit [www.lsaweb.com](https://lsa.inc/ "blocked::https://lsa.inc/"). You may also [follow LSA on Twitter](https://twitter.com/LSAWeb) and [fan LSA on Facebook](https://facebook.lsaweb.com/). \#### **Categories:** Press Releases --- ### [LSA's Video Remote Interpreting Service is Featured in the June/July 2011 Issue of Communications Business Solutions](https://lsa.inc/lsas-video-remote-interpreting-service-is-featured-in-the-junejuly-2011-issue-of-communications-business-solutions/) **Published:** July 14, 2011 **Author:** Daniel Kristie **Content:** < 1 min readIn the June/July issue of *Communications Business Solutions*, Mauricio Vicente, Language Services Associates’ (LSA’s) Chief Information Officer, provides a closer look at the company’s [Video Remote Interpreting (VRI) service](https://lsavideo.com/video-remote-interpreting/). In the article, he explains what VRI is, [how it works](https://lsa.inc/user-education/2011/02/lsa-vri-how-it-works/) and the many features of LSA’s new platform. He also announces the launch of INTERPREBOT, LSA’s newest and most innovative video remote interpretation service. Please click on the image below to download a PDF version of the complete article. [![](/wp-content/uploads/2011/07/Screen-shot-2011-07-14-at-Jul-14-4.50.47.png "Screen shot 2011-07-14 at Jul 14 | 4.50.47 - Language Services Associates")](/wp-content/uploads/2011/07/CBS-July-2011-LSA-VRI.pdf) **Categories:** Press Release --- ### [LSA's INTERPRETALK® Telephonic Interpretation Service Helps Police Save a Life](https://lsa.inc/lsas-interpretalk-telephonic-interpretation-service-helps-police-save-a-life/) **Published:** June 9, 2011 **Author:** Daniel Kristie **Content:** 2 min readLanguage Services Associates’ (LSA’s) [Interpreting by Telephone service, INTERPRETALK®](https://lsa.inc/services/interpretalk-interpreting-by-telephone/), was recently featured in the *South Brunswick Patch* and the *South Brunswick Post*. On Tuesday, June 7th, the South Brunswick Police Department (one of LSA’s clients) received a call from a non-English speaker who was suffering from a heart attack. The dispatcher, unable to determine where the victim was located or what the problem was because of the language barrier, connected the victim to an Interpreter through INTERPRETALK®. The Interpreter was able to assist the dispatcher with identifying the location of the victim within minutes of being on the call. The victim was then rushed to a local area hospital and is currently listed in good condition. To read the complete article in the *South Brunswick Patch*, please click [here](https://southbrunswick.patch.com/articles/langauge-service-helps-police-save-a-life-on-tuesday) or on the image below. To read the complete article in the *South Brunswick Post*, please click [here](https://centraljersey.com/articles/2011/06/16/south_brunswick_post/news/doc4df8f60f84c85525323867.txt) or on the image below. **Categories:** Press Release --- ### [Language Services Associates Continues European Expansion with New Hire at Redditch Headquarters](https://lsa.inc/language-services-associates-continues-european-expansion-with-new-hire-at-redditch-headquarters-2/) **Published:** April 4, 2011 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (215) 259-7000 x55356 **Language Services Associates Continues European Expansion with New Hire at Redditch Headquarters** *Maria Drinkwater is the Company’s Newest European Team Member* **Horsham, Pa. (April 4, 2011)** – Language Services Associates (LSA), a global language service provider offering a full suite of multicultural solutions, today announced its continued expansion into the European market with the appointment of a new job-role at its UK headquarters in Redditch, Worcestershire. Maria Drinkwater, an experienced and talented Linguist fluent in five languages, will be responsible for managing the company’s sourcing efforts across key European countries with a focus on quality. “Since LSA’s founding in 1991, the company has been committed to delivering cost-effective, high-quality translation, localization and interpreting services, backed by an unrivalled quality assurance process and cutting-edge technology solutions,” said Jonathan Potter, European Commercial Director, LSA. “In her new role, Maria will be responsible for strengthening LSA’s commitment to improving quality by sourcing the most qualified and talented Linguists in Europe, for their respective markets.” “Maria’s experience on both sides of the Interpreter/management interface is as unique as it is crucial,” Jonathan continues. “Not only does she have a significant understanding of how Interpreters want to be valued and developed, but she will be a vital communication point for our key European languages, ensuring Interpreter excellence and customer satisfaction.” This initiative embeds LSA’s core principals of sourcing, vetting and evaluating Interpreters, which have evolved greatly in the past few years, in the UK market directly. As a result of the company’s rigorous QA process, LSA’s clients never have to doubt an Interpreter’s suitability, expertise, qualification level or security clearances. And because LSA’s proprietary technology solutions have been designed to increase efficiency and productivity, clients will also benefit from significant cost savings. LSA’s plan of sustainable growth will see additional staff recruited for its Redditch headquarters throughout 2011, while actively sourcing Independently Contracted Linguists across all major European locations. **About Language Services Associates** Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions while consistently providing exceptional customer service support. LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company also offers [INTERPRETALK® Mobile](https://mobileapps.lsaweb.com/), a telephonic interpreting application for the iPhone and Android devices. For more information on LSA, please call 0808 234 1917 or [contact us online](https://lsa.inc/contact.php). \#### **Categories:** Press Releases --- ### [Language Services Associates Announces Major European Expansion](https://lsa.inc/language-services-associates-announces-major-european-expansion-2/) **Published:** March 22, 2011 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (215) 259-7000 x55356 **Language Services Associates Announces Major European Expansion** *The Company Hires European Commercial Director and Relocates UK Headquarters to Support Continued Growth* **Horsham, Pa. (March 22, 2011)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of multicultural solutions, today announced its continued expansion into the European market. Based in Horsham, Pa., LSA has been providing telephonic interpreting services to various agencies of the UK Government since 2006, including the Department for Work and Pensions (DWP), the Home Office, HM Revenue and Customs (HMRC) and the NHS. “We are excited to announce the continued expansion of our full suite of language-based services into the European market,” said Starla Keith, Vice President of Sales and Marketing, LSA. “We anticipate this expansion will create sustainable employment throughout Europe as we plan to hire additional staff and source more Independently Contracted Linguists across key European countries.” LSA recently hired industry specialist Jonathan Potter to oversee all European operations. In his new role, Jonathan will be responsible for maintaining and growing existing client relationships, driving sales with an emphasis on the company’s premier telephonic interpreting service offering and sourcing Linguists to add to LSA’s roster of independent Contractors. “My decision to join LSA was an easy one,” said Potter. “I have always valued the company’s commitment to maintaining quality with a focus on innovative product development and reduced costs.” Before joining LSA, Jonathan was responsible for managing the Interpreting Services Subsidiary of another language service provider. He was also a co-architect of many of the current innovations that have provided departments of the UK Government with multimillion dollar cost savings. LSA has also moved its UK headquarters to a larger and dedicated facility in Redditch, Worcestershire. This new location will support LSA’s continued growth in the European market while making an important contribution to the local West Midlands economy. **About Language Services Associates Since 1991, [Language Services Associates](https://lsa.inc/index.php) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions while consistently providing exceptional customer service support. LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company also offers [INTERPRETALK® Mobile](https://mobileapps.lsaweb.com/), a telephonic interpreting application for the iPhone and Android devices. . For more information on LSA, please call (800) 305-9673 or [contact us online](https://lsa.inc/contact.php). \#### **Categories:** Press Releases --- ### [Language Services Associates Named to Inc. 5000 List of Fastest-Growing Private Companies in America for Fourth Consecutive Year](https://lsa.inc/language-services-associates-named-to-inc-5000-list-of-fastest-growing-private-companies-in-america-for-fourth-consecutive-year/) **Published:** August 24, 2011 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri K. Robinson PR & Marketing Communication Manager (215) 259-7000 x55356 **Language Services Associates Named to Inc. 5000 List of Fastest-Growing Private Companies in America for Fourth Consecutive Year** *Company Ranks No. 1886 on the 2011 Inc. 5000 with Three-Year Sales Growth of 137%* **Horsham, Pa. (August 24, 2011)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, announced today its recent recognition by Inc. magazine as one of the fastest-growing private companies in America. LSA ranked number 1886 on the 2011 Inc. 5000 list with three-year sales growth of 137%. 2011 marks the fourth consecutive year that LSA has made the list. “We are honored and delighted to be recognized by Inc. magazine for the fourth consecutive year as one of the fastest-growing private companies inAmerica,” said Laura K.T. Schriver, President and CEO, Language Services Associates. “We continue to attribute our rapid growth and success to dedicated team members, superior customer service support, innovative technology solutions, competitive pricing and professional Linguistic quality. We look forward to continued growth and development in 2011 and beyond, as we expand our service offerings and enter into new global markets.” Now in its fifth year, the Inc. 5000 is an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy —America’s independent entrepreneurs. The companies on this year’s list report having created 350,000 jobs in the past three years, and aggregate revenue among the honorees reached $366 billion, up 14% from last year. The 2011 Inc. 500 is ranked according to percentage revenue growth when comparing 2007 to 2010. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at [www.inc.com/inc5000](https://www.inc.com/inc5000). **About Language Services Associates Since 1991, [Language Services Associates](https://lsa.inc/) (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K.T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions while consistently providing exceptional customer service support. LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company also offers [INTERPRETALK® Mobile](https://mobileapps.lsaweb.com/), an on demand telephonic interpreting application for the iPhone and Android devices. For more information on LSA, please call (800) 305-9673 or [visit us online](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Laura K.T. Schriver is Featured in the September 2011 Issue of SmartCEO Magazine](https://lsa.inc/laura-k-t-schriver-is-featured-in-the-september-2011-issue-of-smartceo-magazine/) **Published:** September 1, 2011 **Author:** Daniel Kristie **Content:** < 1 min read[Laura K.T. Schriver](https://lsa.inc/about/bios/), the President and CEO of Language Services Associates, is featured in the September 2011 issue of *SmartCEO* magazine as a SmartCEO 100 award winner. In the article, Laura talks about the [history of LSA](https://lsa.inc/about/history/), the importance of a can do attitude and the [company’s customer service philosophy](https://lsa.inc/about/can-do/). Please click on the image below to read this complete article. Once the image loads, please click on the arrow at the top right of the screen to zoom in. [![](/wp-content/uploads/2011/09/Smart100_Logo.jpg "Smart100_Logo - Language Services Associates")](/wp-content/uploads/2011/03/SMART100Book.jpg) **Categories:** Press Release --- ### [Update from Charity Partner World Vision](https://lsa.inc/update-from-charity-partner-world-vision/) **Published:** September 23, 2011 **Author:** Daniel Kristie **Content:** 3 min read [![](/wp-content/uploads/2011/09/ofrine41-207x300-1.jpg "Ofrine - Language Services Associates")](https://lsa.inc/resources/2011/09/update-from-charity-partner-world-vision/ofrine41/)Eight year old Ofrine Mweetwa kneeling in front of his toy truckAs a part of our [20th anniversary celebration](https://resources.lsaweb.com/20th-anniversary/), Language Services Associates decided to make a contribution to the charity World Vision as one of the 20 charities we partnered with. Our involvement with World Vision was to sponsor Ofrine, an 8-year-old boy from Zambia, for a year. Our support provides him and his family with medicine, clothing and school supplies, among other things. LSA recently received an annual progress report from Ofrine that gave us a sneak peek at his life in Zambia and an overview of his family, hobbies and progress in school! Since we began sponsoring him in February, Ofrine has advanced from 3rd grade to 4th grade, receiving 100 marks in math, science, English and handwriting. Here are some other things we learned about Ofrine: **Favorite Hobbies:** - Listening to music - Playing football **Favorite Day:** - Christmas Day **Community Involvement:** - Child rights advocate - Good news club [For more information about World Vision, please click here.](https://www.worldvision.org/) [To find out how Language Services Associates can support your interpretation, translation and localization needs, please call 1-800-305-9673 or visit our contact page](../contact.php "https://lsa.inc/contact.php") **Categories:** Blog --- ### [“We Still Live Here” Traces Comeback of Wampanoag Indian Language](https://lsa.inc/we-still-live-here-traces-comeback-of-wampanoag-indian-language/) **Published:** November 11, 2011 **Author:** Daniel Kristie **Content:** 3 min readPBS will be featuring a special documentary on November 17th: “We Still Live Here.” This film is central to the story of Jessie Little Doe Baird, a Wampanoag Linguist who was a key component in reviving the Wampanoag language in this country. This is the first time a language with no native speakers has been restored. [![](/wp-content/uploads/2011/11/adf.jpg "adf - Language Services Associates")](https://lsa.inc/resources/2011/11/%e2%80%9cwe-still-live-here%e2%80%9d-traces-comeback-of-wampanoag-indian-language/adf/)Jessie Little Doe Baird and young studentBaird won a MacArthur “genius” award for her unprecedented work in bringing back her people’s language, which had not been spoken for over a century. “I was profoundly moved by this story and by Jessie herself,” said Anne Makepeace, the producer and director of “We Still Live Here.” \[She\] never ceased to amaze me with her earthy humor, her loyal friendship, and her fierce dedication to the work of reviving the language.” “We Still Live Here” will air on PBS on November 17th. [Click here to view a video sneak peek of the documentary](https://bit.ly/s3Yy4y). [To read the full article from PBS Newshour, please click here. ](https://to.pbs.org/sEvZX2) [To find out how Language Services Associates can support your interpretation, translation and localization needs, please call 1-800-305-9673 or visit our contact page.](../resources/2011/11/resources/2011/10/resources/2011/10/contact/ "https://lsa.inc/contact.php") Source: [PBS Newshour](https://to.pbs.org/sEvZX2) **Categories:** Blog --- ### [Language Services Associates forms LSA Video, Inc., Offering the Most Innovative Video Interpreting Services in the Industry](https://lsa.inc/language-services-associates-forms-lsa-video-inc-offering-the-most-innovative-video-interpreting-services-in-the-industry/) **Published:** November 17, 2011 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Natasha Wetten Marcom Support Specialist Language Services Associates (215) 259-7000 x55345 [nwetten@lsa.inc](mailto:skeith@lsa.inc) **Language Services Associates forms LSA Video, Inc., Offering the Most Innovative Video Interpreting Services in the Industry** **Horsham, Pa. (November 17, 2011) –** Language Services Associates (LSA), a leading global interpreting, translation and localization services provider, is pleased to announce the launch of [LSA Video, Inc.](https://lsavideo.com/pr-11-17-11/), a wholly-owned subsidiary of LSA. Due to an exponential growth in client base and ever-expanding technological enhancements, LSA Video, Inc. was formed to act as the new host for LSA’s highly-popular Video Remote Interpreting (VRI) services. LSA Video, Inc. provides cutting-edge video interpreting in multiple languages featuring enhanced video quality, dedicated technical support and is the first in the industry to offer complete audio and video encryption. As a leader in video interpreting for the healthcare industry, LSA Video, Inc. has the ability to provide a remote medical Interpreter in Spanish, Sign Language and a variety of other languages in hospitals and healthcare facilities worldwide. With the addition of complete audio and video encryption, LSA Video, Inc. is currently the only video interpreting provider that will offer absolute video security and confidentiality in compliance with the *Health Insurance Portability and Accountability Act* of 1996 (*HIPAA).* Beginning December 18th, all video interpreting activity executed through LSA Video, Inc. will be 100% secure. Additional enhancements for new and existing customers also include no licensing fees, dedicated Interpreters available around the clock and faster connection times. “LSA has always put a strong emphasis on growth and technology,” said Starla Keith, VP of Sales & Marketing at LSA. “Having experienced an escalated interest in video interpreting over the past three years, the formation of LSA Video, Inc. as a subsidiary of LSA was a necessity to facilitate increased client demand as well as meet our goals for technological innovation.” LSA Video, Inc. will launch an array of new products and services for video interpreting in 2012 including a fully mobile robotic telepresence and video interpreting apps for the latest tablet computers and mobile devices. [Please click here to stay up-to-date on new services and to learn more about LSA Video, Inc.](https://lsavideo.com/pr-11-17-11/) **About Language Services Associates** Language Services Associates (LSA), a veteran in the translation and interpreting services industry, has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of industry segments since 1991. Founded by Laura K.T. Schriver, who still holds the title of President and CEO, LSA consistently delivers innovative translation and interpreting services to clients all over the globe. From professional translation to over-the-phone and face-to-face interpreting, LSA consistently provides the best translation and interpreting services in the industry. **About LSA Video, Inc.** [LSA Video, Inc.](https://lsavideo.com/pr-11-17-11/), a wholly-owned subsidiary of Language Services Associates, provides clear, real-time Video Remote Interpreting (VRI) services utilizing the most advanced technology in the industry. Established in 2011, LSA Video, Inc. has access to qualified and professional Interpreters in Spanish, Sign Language and a variety of other languages. LSA Video, Inc. can provide on-demand remote Interpreters for any situation where there is a multilingual communication barrier and a face-to-face Interpreter is not necessary or feasible. Operating out of a fully-equipped, 1,700 square foot video conferencing center, LSA Video, Inc.’s VRI services provide complete audio and video encryption, fast connection times and superior video quality. \#### **Categories:** Press Releases, Video Remote Interpretation --- ### [Laura K.T. Schriver Interviewed for an Article on Growth Strategy in SmartCEO Magazine](https://lsa.inc/laura-k-t-schriver-interviewed-for-an-article-on-growth-strategy-in-smartceo-magazine/) **Published:** January 6, 2012 **Author:** Daniel Kristie **Content:** 2 min readFounder and CEO of Language Services Associates (LSA), [Laura K.T. Schriver](https://lsa.inc/about/bios/), was featured in the January 2012 issue of Philadelphia *SmartCEO* magazine in an article on organic growth strategy. In Schriver’s interview, she explains why she chose to grow organically, what challenges she had to overcome because of that and why, ultimately, an organic growth strategy was successful for LSA. If you have the most recent version of Flash player, you may click here to view the article online:[ https://viewer.zmags.com/publication/68ad59a3?page=10](https://bit.ly/ABPhIi "https://viewer.zmags.com/publication/68ad59a3?page=10"). Otherwise, please click on the image below to view Laura’s interview! [![](/wp-content/uploads/2012/01/pceo.cover_.1.12.jpg "pceo.cover_.1.12 - Language Services Associates")](/wp-content/uploads/2011/10/organic_growth.jpg) **Categories:** Press Release --- ### [Language Services Case Study – Methodist Healthcare System](https://lsa.inc/language-services-case-study-methodist-healthcare-system/) **Published:** January 18, 2012 **Author:** Daniel Kristie **Content:** 5 min read ## Situation Employees of [Methodist Healthcare System ](https://www.sahealth.com/)(MHS), including medical providers, admissions personnel and members of the International Services department, were extremely dissatisfied with the interpretation and translation support they were receiving from its then-contracted Language Services Provider. From extremely long hold times to access a telephone Interpreter to the lack of customer service support to various hardware related issues with the telephones, MHS knew it was time for a change. The prestigious healthcare provider wanted to ensure its Limited English Proficient (LEP) patient population was receiving the highest quality medical care possible – and they knew they needed to partner with a new Language Services Provider to make that happen. ## Solution Members of the International Services department of MHS spent a total of two years researching Language Services Providers in an attempt to find the best provider out there. In November 2009, after a successful three-month pilot program, MHS awarded Language Services Associates (LSA) an exclusive three-year contract for interpretation and translation services, including [Interpreting by Telephone (IBT)](https://lsa.inc/services/interpretalk-interpreting-by-telephone/), [Face-to-Face Interpreting](https://lsa.inc/services/face-to-face-interpreting/), [Video Remote Interpreting (VRI)](https://lsavideo.com/video-remote-interpreting/) and [Translation and Localization](https://lsa.inc/services/professional-translation-services/). ## Results Since partnering with LSA in 2009 for language services support, MHS has seen a number of vital improvements to its overall language access program. According to Tatiana Sultzbach, Manager of Diversity and Inclusion for MHS, “Employee, patient, physician and community satisfaction has improved tremendously since partnering with Language Services Associates. Through this partnership, we have been able to effectively eliminate cultural and linguistic barriers for our ever-growing international patient population.” Results also include a decrease in average connect time for telephone Interpreters and video remote Interpreters, and an increase in overall patient flow and throughput. *Connect Time* One of the main problems MHS had with its previous Language Services Provider was the extremely long hold times to access a telephone Interpreter. Since the implementation of LSA’s telephone interpreting service, MHS has reported an average connect time of 15 seconds for a telephone Interpreter and 60 seconds for a video remote Interpreter for American Sign Language (ASL). *Real-Time Reporting* MHS has been effectively using INTERPRETRAC®, LSA’s proprietary Web-based, [real-time reporting system](https://lsa.inc/reporting/), to identify which areas of the hospital Deaf and Hard of Hearing patients are visiting most frequently. After analyzing this data, MHS strategically placed laptop computers (which are used to connect to a video remote Interpreter for ASL interpretation) in the Emergency Department, Admissions and Nursing Services Station in 19 of its direct patient care facilities. Doing this helped increase overall patient flow and throughput, while ensuring all Deaf and Hard of Hearing patients had immediate access to an ASL Interpreter. **Categories:** Uncategorized --- ### [Featured Translation Project - Educational Testing Service](https://lsa.inc/january-translation-of-the-month-ets/) **Published:** January 24, 2012 **Author:** Daniel Kristie **Content:** 9 min read![LSA Provides Professional Translation Services to Educational Testing Service](/wp-content/uploads/2012/01/lsaweb-headers_tnl_otm.jpg "LSA Provides Professional Translation Services to Educational Testing Service - Language Services Associates") Language Services Associates (LSA), a leading provider of [professional translation services](https://lsa.inc/services/professional-translation-services/), was recently tasked with localizing the *TOEFL*® and *TOEIC*® websites for Educational Testing Service (ETS). These websites needed to be localized for Latin America, France, Japan, Korea and China. The ETS \[tooltip content=”A member of the Translation and Localization department assigned to manage a client project from the estimating phase through to completion, delivery and follow up. ” url=”” \]Project Manager\[/tooltip\], Cornee van der Linden, sat down to answer some questions about the ETS website localization project. ***Take us, step by step, through the process of completing this project.*** This project involved the \[tooltip content=”The process of adapting a product (in this case a website) to fit the language, style and local feel of a particular country or region’s culture.” url=”” \]localization\[/tooltip\] of ETS’s *TOEFL*® and *TOEIC*® websites. Prior to project launch, we assisted and advised ETS on several internationalization-related issues regarding the overall layout and setup of their sites. They also consulted with members of LSA’s professional translation services team on how best to handle localization of the sites in general (e.g., glossary development and in-country reviews). It was decided that there would be multiple rounds of reviews for each language and website. The next step involved the creation and translation of a \[tooltip content=”A list of key client terminology in the source and target languages. Often includes definitions, examples, acronyms and usage information.” url=”” \]project glossary\[/tooltip\], which was then reviewed and approved by ETS. After the glossaries were approved and finalized, ETS sent LSA all of the website materials to be localized. We then analyzed the files and compiled a detailed \[tooltip content=”An estimate of the cost and turnaround time for your project. At LSA, the cost and time estimate is issued by your Project Manager.” url=”” \]cost and time estimate\[/tooltip\]. Once the estimate was approved by ETS, the first phase of the project entailed the translation and editing of mostly HTML files by our Translators and Editors; they were responsible for localizing all of the HTML files using the glossary and localization kit provided. The next step was to proof and \[tooltip content=”Quality Assurance” url=”” \]QA\[/tooltip\] each of the translated HTML files, so that they could be sent to the \[tooltip content=”A qualified reviewer residing or working in the country where the translated/localized material will be used. ” url=”” \]in-country reviewers\[/tooltip\] for their approval, before going live on the sites. ***What challenges occurred and how did your department come up with solutions to meet these challenges?*** The biggest challenge that occurred during this project was figuring out how best to handle the various terms and phrases that had to remain in English, as per the client’s request. There were a number of references to sections, videos and publications that were marked “Do Not Translate” (DNT). ETS indicated which items should/should not be localized and, together, we developed an extensive list, which was incorporated into the glossary. The language teams then referenced the glossary during the translation and editing cycles. That same list was also shared with the in-country reviewers. During the course of the project, the list had to be fine-tuned as more items were added. ***What technology was used to complete this project?*** The main technologies used during the localization of ETS’s *TOEFL*® and *TOEIC*® websites were Idiom WorldServer and Trados. All the translation memory and terminology management features and functionality were crucial to the overall success of this project. For example, multiple updates were received over the course of the project. Without these tools, it would have been difficult to process these changes quickly and efficiently. ***How did you analyze and format the documents that needed to be translated?*** WorldServer and Trados were also used to analyze and scope the projects. With WorldServer, you can quickly analyze hundreds of files in a matter of minutes. In addition, WorldServer is a great tool to effectively protect all the HTML tagging, and it offers an online viewer where the localized content can be proofread in a semi-final format. This feature was used to perform the final quality steps on each HTML file, before being returned to ETS. ***What resources were utilized to complete this project? How did you select Vendors and get them approved?*** With the help of additional team members, including our \[tooltip content=”A member of the Translation and Localization team who is tasked with locating language resources for projects. ” url=”” \]Vendor Relations Manager\[/tooltip\], LSA looked closely at its existing pool of \[tooltip content=”In the case of translation, these are qualified Linguists who partner with LSA as Independent Contractors and complete language tasks as assigned.” url=”” \]Independently Contracted Linguists\[/tooltip\] to determine who would be most qualified to localize this type of content. The next step was to ask potential candidates to provide a test translation. These test translations were sent to ETS’s in-country reviewers and, based on their input, we finalized our selection of Linguists to be utilized for this project. LSA is ready to partner with ETS on their future needs regarding this initiative and any other professional translation services they may require. **Categories:** Featured Translation Projects --- ### [Language Services Associates Named a Finalist in the 2012 Stevie® Awards for Sales & Customer Service](https://lsa.inc/language-services-associates-named-a-finalist-in-the-2012-stevie-awards-for-sales-customer-service/) **Published:** January 31, 2012 **Author:** Daniel Kristie **Content:** 7 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson PR & Marketing Communication Manager 215.259.7000 X55356 **Language Services Associates Named a Finalist in the 2012 Stevie® Awards for Sales & Customer Service** *The Can Do! Leaders of Language Services Associates Are Recognized in the Training Team of the Year Category* **Horsham, Pa. (January 31, 2012)** – Language Services Associates (LSA), a global language service provider offering a full suite of translation, localization and interpretation solutions, announced today it has been named a finalist in the sixth annual Stevie® Awards for Sales & Customer Service in the Training Team of the Year category. LSA will be honored, along with the rest of the award finalists, at the [2012 Gala Dinner & Awards Ceremony](https://www.stevieawards.com/pubs/sales/tickets/404_2062_13373.cfm), taking place on February 27th at Caesars Palace in Las Vegas, Nevada. The company will be competing for the coveted Gold level status. LSA has been recognized for its recently launched Can Do! Culture Program, a company-wide initiative designed to embrace, honor and celebrate the ready to serve, can do spirit that embodies the culture of service excellence at LSA. As part of this corporate initiative, which has been spearheaded by LSA’s Director of Client Services, Sarah Branson, the company has identified a cross-section of employees from within the organization to serve as Can Do! Leaders. These individuals were selected because they have consistently demonstrated an unwavering commitment and devotion to delivering exceptional service to each and every one of LSA’s clients. The Can Do! Leaders of LSA were tasked with helping create and deliver a series of fun, interactive and dynamic Culture Sessions for all employees to participate in, with the ultimate goal of continuing to motivate and inspire the staff while helping them recognize the importance and true value of providing exceptional customer care. [Please click here to learn more about LSA’s new and exciting Can Do! Culture Program](../../../../../about/can-do/). “I am honored and delighted that the Can Do! Leaders of LSA have been recognized and rewarded for their commitment to service excellence and ensuring our clients *always* receive the highest quality care possible,” said Branson. “Because of the hard work, passion and dedication of our Leaders, the staff at LSA is more motivated and inspired than ever before to live the Can Do! way on a day-to-day basis and to further spread and cultivate the ready to serve, Can Do! culture to our clients, business partners and industry affiliates. We look forward to attending the Gala Dinner & Awards Ceremony next month and meeting the rest of the Stevie® Awards finalists.” More than 1,000 entries from organizations of all sizes and in virtually every industry segment were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Details about the Stevie® Awards for Sales & Customer Service, and the complete list of finalists in all categories, are available online at [www.stevieawards.com/sales](https://www.stevieawards.com/sales). **About Language Services Associates For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity. Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, INTERPRETALK® Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings. For more information on LSA, please call 800.305.9673 or [click here to contact us online](../../../../../contact/sales/) [Follow LSA on Twitter!](https://www.twitter.com/lsaweb) [Fan LSA on Facebook!](https://www.facebook.com/lsaweb) \#### **Categories:** Press Releases --- ### [Carondelet Health Network & Language Services Associates Join Forces in a Continued Commitment to Eliminate Language Barriers](https://lsa.inc/carondelet-health-network-language-services-associates-join-forces-in-a-continued-commitment-to-eliminate-language-barriers/) **Published:** February 28, 2012 **Author:** Daniel Kristie **Content:** 8 min read![LSA-LOGO-300x51](/wp-content/uploads/2012/02/LSA-LOGO-300x51-1.jpg "- Language Services Associates") ![Carondelet Health Network](/wp-content/uploads/2012/02/Carondelet-Health-Network1.jpg "- Language Services Associates") **FOR IMMEDIATE RELEASE**: **Media Contacts:** Keri Robinson PR & Marketing Communication Manager Language Services Associates 215.259.7000 X55356 [krobinson@lsa.inc ]() Lisa Contreras Sr. External Communications Consultant Carondelet Health Network 520.349.1845 **Carondelet Health Network & Language Services Associates Join Forces in a Continued Commitment to Eliminate Language Barriers** *New Telephonic and Video Remote Interpreting Services for Limited English Proficient, Deaf and Hard of Hearing **Tucson, Ariz.** – **February 28, 2012** – Through a new partnership with [Language Services Associates](../) (LSA), [Carondelet Health Network](https://www.carondelet.org/default.aspx) is expanding its language access plan to improve the quality of care its Limited English Proficient (LEP), Deaf and Hard of Hearing patients receive. The expansion includes the immediate availability of both [Interpreting by Telephone ](https://lsa.inc/services/interpretalk-interpreting-by-telephone/)and [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/) services at all Carondelet hospital facilities, including St. Mary’s, St. Joseph’s, Carondelet Heart & Vascular Institute and Holy Cross Hospital in Nogales, Ariz. Carondelet becomes the exclusive provider of LSA’s interpreter services among hospitals systems in Southern Arizona. “We are very excited to enter into a new partnership with LSA for telephonic and video remote interpretation support,” said Odette Bolano, Senior Vice President and Chief Operating Officer, Carondelet Health Network. “These new and improved language interpreter services will help to ensure our culturally and linguistically diverse patient population receives access to the same excellent care we provide to others in our community.” Via LSA’s telephonic interpreter service, Carondelet’s clinical care teams will be able to access a medically qualified telephonic interpreter in over 200 language offerings in less than 30 seconds, eliminating any language barrier that may be present. With the dual handset phones, the clinician holds one handset and the LEP patient holds the other, allowing for efficient and rapid communication by all parties. Carondelet will now be offering Video Remote Interpreting (VRI) services to *both* its hard of hearing and LEP patient populations. In addition to American Sign Language, video interpreters are available in Spanish and other language offerings. Video Remote Interpreting is accessible to the patients via a laptop computer, which is mobile and can be used in a wide variety of patient care settings, as needed (e.g., Emergency Department, surgery, post-operative care). The computer is moved to the patient’s bedside and, within minutes, the remote video interpreter appears on the screen. The patient and the clinician will be able to see and hear the interpreter as if he or she were right there in the room. To learn more about the language services available at Carondelet facilities, please visit [www.carondelet.org](https://www.carondelet.org/). ***About Carondelet Health Network*** *Located in Tucson, Arizona, Carondelet Health Network is a Catholic, non- for-profit healthcare system dedicated to responding to the health, prevention, education, and wellness needs of Southern Arizonans. Carondelet was founded by the Sisters of St. Joseph of Carondelet 132 years ago. Carondelet’s Tucson facilities include St. Mary’s Hospital, St. Joseph’s Hospital, Carondelet Heart & Vascular Institute and Carondelet Neurological Institute at St. Joseph’s Hospital and in Nogales, Arizona, Carondelet Holy Cross Hospital. Carondelet family of services also include nearly 20 primary and specialty care offices, an ambulatory surgery center, several imaging centers, Hospice and Palliative Care, and a variety of other outpatient services. Carondelet Health Network is a ministry of Ascension Health, the nation’s largest Catholic, non-profit healthcare system. In Fiscal Year 2011, Carondelet provided nearly $52 million in Community Benefit to improve the health of our community and increase access to healthcare. More information about Carondelet Health Network is available at www.carondelet.org.* ***About Language Services Associates* *For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity. Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 independently contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings. For more information on LSA, please call 800.305.9673 or contact us online at* [*www.lsaweb.com*](https://lsa.inc/)*.* \#### **Categories:** Press Releases --- ### [LSA Featured on Tucson News Now Website for New Partnership with Carondelet Health Network](https://lsa.inc/lsa-featured-on-tucson-news-now-website-for-new-partnership-with-carondelet-health-network/) **Published:** March 1, 2012 **Author:** Daniel Kristie **Content:** < 1 min readLanguage Services Associates (LSA) was featured on the *Tucson News Now* website in an article announcing LSA’s new partnership with Carondelet Health Network! The article explains the interpretation services that will now be available for Limited English Proficient, Deaf and Hard of Hearing patients at all Carondelet hospital facilities, including [Interpreting by Telephone](https://lsa.inc/services/interpretalk-interpreting-by-telephone/) and [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/). [![](/wp-content/uploads/2012/03/TucsonNewsNow200x200aligntop1.jpg "Tucson News Now - Language Services Associates")](https://www.tucsonnewsnow.com/story/17041072/new-program-to-eliminate-language-barriers-in-hospitals) [](https://bit.ly/z85U7W)[To read the full article on the *Tucson News Now* website, please click here! ](https://www.tucsonnewsnow.com/story/17041072/new-program-to-eliminate-language-barriers-in-hospitals) **Categories:** Press Release --- ### [Featured Translation Project - New York City Housing Authority](https://lsa.inc/march-april-translation-of-the-month-new-york-city-housing-authority/) **Published:** April 27, 2012 **Author:** Daniel Kristie **Content:** 11 min readLanguage Services Associates (LSA), a leading provider of [professional translation services](https://lsa.inc/services/professional-translation-services/), has recently teamed up with \[tooltip content=”The New York City Housing Authority (NYCHA) is committed to increasing opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services.” url=”” \]New York City Housing Authority\[/tooltip\] (NYCHA), helping them to communicate with their constituents, partners and advocates in languages other than English. Our initial collaboration involved translating ***Plan NYCHA***, the report on the current public housing preservation initiative underway in New York City, into Spanish and Russian. The LSA \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through to completion, delivery and follow up.” url=”” \]Project Manager\[/tooltip\] on this account, Molly MacPherson, recently sat down with us to answer a few questions about working on this project. ***What is Plan NYCHA?*** ***Plan NYCHA: A Roadmap for Preservation*** is a five-year initiative to preserve the state of public housing in New York City, while increasing economic opportunities and improving the quality of life for NYCHA’s more than 600,000 residents. A description of this initiative is summarized by NYCHA Chairmen John B. Rhea below and described in full detail at: . The report is a 56-page glossy publication identifying the key goals of the initiative, detailing data to show the current state of public housing and its needs, citing the individual experience of residents and community leaders and serving as a call to action for improvements to be made in a wide variety of areas. ***What is the organization’s purpose in translating this publication?*** NYCHA created this report to communicate with and bring together residents, policymakers, advocates, NYCHA staff and New Yorkers at large, and to call upon all of them to join the fight to preserve New York City public housing. Some of these public housing stakeholders have a different first language than English, and so the purpose of translating ***Plan NYCHA*** was to communicate with them in their own \[tooltip content=”The syntactical, grammatical or structural form peculiar to a language.” url=”” \] idiom\[/tooltip\], in the hopes of more successfully rallying their support and giving them key insight into the intended achievements of the initiative. ***Can you take us, step by step, through the process of translating Plan NYCHA?*** The first phase of this project was the \[tooltip content=”A document that an organization posts to elicit bids from potential vendors for a product or service.” url=”” \]Request for Proposal\[/tooltip\] (RFP), where LSA responded to many detailed questions about our competence in this arena and completed a sample translation for their consideration. Having convinced NYCHA of our strong capabilities in their unique subject area, we then selected the team (see below), explaining the purpose of the publication to them and the audience it should address. Next, we gathered linguistic resources from NYCHA. They had translated several different publications in the past, and have a team of in-house linguists who could share glossaries and other support materials with us, to help us continue to communicate in the same voice, using the same expressions, as in past materials translated to these languages. Once we began production, we started with the Executive Summary, an eight-page document giving an overview of the goals of ***Plan NYCHA***. The contents of the Executive Summary also appear within the body of the full report, so it gave us an opportunity to deliver a small sample to NYCHA’s linguistic team for their input. We had a series of conversations with them at that point about key terminology and expressions that helped guide our translation of the remainder of the report. ***Which translation method was used to complete this project (PT or TEP)?*** This publication went through the \[tooltip content=”This is a three-step process. After translating, the document is sent to a second Linguist who serves as an Editor. The Editor may make changes and corrections to the initial translation and has the final say on these edits. The Editor then sends the document to the Project Manager, who provides a final proofread and quality assurance check.” url=”” \]TEP process \[/tooltip\]– Translation, Editing and Proofreading, as requested by the client in the RFP. In addition, because this is a glossy, attractively designed publication, we also provided multilingual formatting of the text, which was then proofread by the \[tooltip content=”Qualified Linguist who reviews the translated file(s) and makes any modification he / she deems necessary. In LSA’s model, the Editor is an experienced Linguist who specializes in the subject matter at hand.” url=”” \]Editor\[/tooltip\] (and by me) after layout. ***How did you select Translators to complete the work for NYCHA?*** We looked for Translators who had a proven track record of excellence on LSA translation projects with documented competence in translation in their languages. But competence and excellence weren’t enough! We also sought Linguists who are familiar with the way their language is spoken in the New York City area, to ensure regional and dialectical appropriateness, as well as making sure they had familiarity with the subject matter. ***What challenges did you face, if any, when working on this project? How did your team come up with solutions to meet these challenges?*** Because NYCHA has a team of professional linguists in-house and had translated several publications already, LSA needed to find ways to make our translations align with what had been published in the past, and tailor our work to the satisfaction of NYCHA’s linguistic team. We did this by gathering resources ahead of time from them, such as glossaries, \[tooltip content=”A set of standards for the writing and design of documents, either for general use or for a specific publication, organization or field.” url=”” \]style guides\[/tooltip\] and past translations, and by seeking their input on a small sampling (the Executive Summary) prior to undertaking the full report, in order to better adapt the final product to their needs and preferences. ***What is the current status of this project?*** ***Plan NYCHA*** is now available in print and online in multiple languages at: . LSA is ready to partner with NYCHA on their future needs regarding this initiative and any other professional translation services they may require. **Categories:** Featured Translation Projects --- ### [Mauricio Vicente of Language Services Associates is Named SearchCIO-Midmarket.com IT Leader of the Year](https://lsa.inc/mauricio-vicente-of-language-services-associates-is-named-searchcio-midmarket-com-it-leader-of-the-year/) **Published:** May 1, 2012 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson PR & Marketing Communication Manager 215.259.7000 X55356 **Mauricio Vicente of Language Services Associates is Named SearchCIO-Midmarket.com IT Leader of the Year** **Horsham, Pa. (May 1, 2012)** – [Language Services Associates](https://lsa.inc/about/) (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is proud to announce that its CIO, Mauricio Vicente, has been named the 2012 IT Leader of the Year by SearchCIO-Midmarket.com as part of its annual IT Leadership Awards Program. Vicente beat out an impressive 500 nominees for the coveted “IT Leader of the Year” title. “I am truly honored and humbled by this recognition,” said Vicente. “This award inspires me even more to keep doing what I do every day: find new and creative ways to leverage technology and innovation to help people communicate across language barriers. I would like to congratulate all of the award winners on their well-deserved achievements.” Vicente is being honored in the areas of cultural innovation, technological advancement and business harmonization, and for leveraging existing technology to deliver value, achieve goals and resolve challenges with the development and deployment of LSA’s new [Video Remote Interpreting ](https://lsavideo.com/video-remote-interpreting/)(VRI) platform for on demand American Sign Language and foreign language support. Thanks to Vicente’s vision for transformation, commitment to service excellence and passion for product development, LSA’s VRI clients are now benefiting from a better overall service experience, in terms of technology, price and customer care. “While the SearchCIO-Midmarket IT Leadership Awards finalist pool had many very impressive candidates, Vicente dominated throughout the awards,” said Wendy Schuchart, SearchCIO-Midmarket.com Site Editor. “Not only did he score very highly in several of the categories, but his overall cumulative score was the highest of all 40 semi-finalists.” “Vicente recognized a need and also recognized that he could meet this need through a creative combination of existing technologies,” said Niel Nickolaisen, a SearchCIO-Midmarket.com IT Leadership Award judge. “Sometimes we IT types assume the only way to solve a problem is by developing something new and unique – which increases risks and costs. Vicente recognized that he would optimize value if he brought together what already existed. In addition, he was clearly aligned to the needs of his customers and delivered something that worked and worked extremely well.” To hear Vicente discuss the importance of IT innovation, teamwork and communication, and to learn more about the development of LSA’s new VRI platform, please click [here](https://searchcio-midmarket.techtarget.com/podcast/CIOs-twin-passions-for-language-tech-spur-industry-innovations) to listen to his full podcast. **About Language Services Associates For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity. Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings. For more information on LSA, please call 800.305.9673 or [click here to contact us online](../contact/sales/). \#### **Categories:** Press Releases --- ### [Language Services Associates and Action Deafness Communications Join Forces to Eliminate Language Barriers](https://lsa.inc/language-services-associates-and-action-deafness-communications-join-forces-to-eliminate-language-barriers/) **Published:** May 3, 2012 **Author:** Daniel Kristie **Content:** 8 min read ![](/wp-content/uploads/2012/05/lsa-uk-logo3-250x114-1.jpg "lsa-uk-logo - Language Services Associates") ![](/wp-content/uploads/2012/05/logo_green1.gif "logo_green - Language Services Associates") **FOR IMMEDIATE RELEASE:** **Media Contacts:** Keri Robinson PR & Marketing Communication Manager Language Services Associates 215.259.7000 X55356 Russell James Communications Manager Action Deafness Communications 0844.593.8440 **Language Services Associates and Action Deafness Communications Join Forces to Eliminate Language Barriers** *First Partnership to Offer Video Remote Interpreting Services for British Sign Language and Foreign Language Support in the UK Through a Proprietary Platform* **Redditch, England (May 4, 2012)** – Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce a new and unprecedented partnership with [Action Deafness Communications](https://www.actiondeafness.org.uk/ad-communications.html). Through this strategic partnership, Local Government Authorities, including recently Walsall Council, are able to meet their sensory impairment and foreign language requirements in a unique and innovative way. Front-line services now have access to Action Deafness’ highly qualified and specialist British Sign Language (BSL) Interpreters, as well as LSA’s foreign language Interpreters, on demand through LSA’s cutting-edge [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/) platform. The LSA / Action Deafness Communications partnership is the only UK entity offering a fully functioning, fully qualified, secure video-remote proprietary platform for obtaining interpreters in *both* BSL and foreign language. Through a dedicated online Web portal, Council Staff have instant access to both organizations together. The e-mail addresses and phone numbers listed on the dedicated website channel communications instantly to LSA and Action Deafness Communications simultaneously, allowing the Council seamless and trustworthy contact with both specialist organizations. Users also have the option to book professional interpretation services online, over the phone or via e-mail. “LSA’s partnership with Action Deafness Communications is consultative and inclusive, based on many levels of operational integration, and designed to offer a single channel of access to both spoken languages and high quality specialist deaf-related services and expertise,” said Jonathan Potter, European Commercial Director, LSA. “We look forward to a long and very successful partnership for both organizations in their unified support for front-line Government services.” “I am pleased to announce that Action Deafness and LSA are working together to provide a comprehensive range of services to both foreign language and Sign Language users,” said Craig Crowley, MBE, CEO of Action Deafness. “I am confident that our joint commitment to quality and value for money services will enhance the range of services available to the clients that we support.” **About Language Services Associates For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences. With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity. Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer[ a full range of language translation services and language interpreter services](https://lsa.inc/services/), including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings. For more information on LSA, please call 0800.234.1917 or [visit us online](https://lsaweb.co.uk/). **About Action Deafness Communications** Action Deafness Communications provides Sign Language Interpreting as well as other forms of communication support for Deaf, hard of hearing, deafened and Deafblind communities. The service currently employs five Interpreters as well as drawing on a large pool of freelance Language Service Professionals (LSPs). The organization ensures that all LSPs are CRB checked and are registered with the National Register of Communication Professionals working with Deaf and Deafblind people and have appropriate Professional Indemnity Insurance (PII), in line with the national minimum standards required for Sign Language Interpreters. The service is completely confidential and available for use within a wide variety of settings, such as events and conferences, meetings and training sessions, medical and legal appointments and workplace interviews. For more information on Action Deafness Communications, please call 0844.593.8443 or [visit us online](https://www.adcommunications.org.uk/index.html). \#### **Categories:** Press Releases, Video Remote Interpretation --- ### [Windsor Police Adopt High-Tech Access Service for the Deaf](https://lsa.inc/windsor-police-adopt-high-tech-access-service-for-the-deaf/) **Published:** May 14, 2012 **Author:** Daniel Kristie **Content:** < 1 min read *Photograph by Jason Kryk, The Windsor Star* Language Services Associates’ (LSA’s) [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/) and [Interpreting by Telephone](https://lsa.inc/services/interpretalk-interpreting-by-telephone/) services are featured in the May 12th issue of *The Windsor Star* as part of the company’s new partnership with [The Windsor Police Service](https://www.police.windsor.on.ca/). The article discusses how Windsor police officers will be utilizing LSA’s on demand interpretation platforms to meet the needs of its Deaf, Hard of Hearing and Limited English Proficient citizens. [Please click here to read the complete article on *The Windsor Star* website](https://www.windsorstar.com/health/Windsor+police+adopt+high+tech+access+service+deaf/6610440/story.html). **Categories:** Press Release, Video Remote Interpretation --- ### [LSA Teams with Action Deafness Communications](https://lsa.inc/lsa-teams-with-action-deafness-communications/) **Published:** May 14, 2012 **Author:** Daniel Kristie **Content:** < 1 min readLanguage Services Associates’ (LSA’s) new partnership with [Action Deafness Communications](https://www.actiondeafness.org.uk/ad-communications.html) is featured in an article on the *TMCnet.com* website. The article talks about how this is the first partnership in the UK to offer both [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/) services for British Sign Language and foreign language support through a proprietary platform. [Please click here to read the complete article on *TMCnet.com*](https://www.tmcnet.com/topics/articles/2012/05/04/289002-lsa-teams-with-action-deafness-communications-offers-sign.htm). **Categories:** Press Release, Video Remote Interpretation --- ### [LSA's Video Remote Interpreting Service is Featured on CBC News Ontario](https://lsa.inc/lsas-video-remote-interpreting-service-is-featured-on-cbc-news-ontario/) **Published:** May 17, 2012 **Author:** Daniel Kristie **Content:** < 1 min readLSA’s [Video Remote Interpreting](https://lsavideo.com/video-remote-interpreting/) (VRI) service was recently featured on *CBC News* Ontario. The segment promotes LSA’s new partnership with [Windsor Police Service](https://www.police.windsor.on.ca/) for American Sign Language (ASL) VRI support to meet the needs of the Deaf and Hard of Hearing citizens of Windsor. In the clip, Lori Powers, 911 Call Center Director, discusses the importance of having ASL Interpreters available on demand. Please click below to watch this video segment. [/wp-content/uploads/2012/05/lsa-windsor-fade.mp4](/wp-content/uploads/2012/05/lsa-windsor-fade.mp4) **Categories:** Press Release, Video Remote Interpretation --- ### [Featured Translation Project - Inova Health System](https://lsa.inc/may-june-translation-of-the-month-inova-health-system/) **Published:** July 13, 2012 **Author:** Daniel Kristie **Content:** 8 min readLanguage Services Associates (LSA), a leading provider of [professional translation services](https://lsa.inc/services/professional-translation-services/), was recently tasked with translating an online survey for [Inova Health System](https://www.inova.org/), Northern Virginia’s leading not-for-profit healthcare provider, in the following six languages: Arabic, Farsi, Korean, Spanish, Urdu and Vietnamese. The LSA Inova \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through to completion, delivery and follow up.” url=”” \]Project Manager\[/tooltip\], Patty Gonzalez, sat down to answer some questions about this translation project. ***How long has Inova been a translation client of LSA’s?*** Through our premier professional translation services, LSA has proudly been helping Inova meet its translation and localization needs since 2009. ***Can you take us, step by step, through the Inova survey project from LSA’s standpoint?*** This project was submitted through \[tooltip content=”A secure online portal through which clients may submit project files and details, approve estimates, monitor project workflow and retrieve translated files. Access is by username and password.” url=”” \]INTERPRETRAC®\[/tooltip\], LSA’s online portal. As soon as the request was received by LSA’s professional translation services team, we carefully reviewed the documents to determine cost and turnaround time. Since Inova wanted this survey available online, we had to make sure to use an online survey tool that supported the right to left languages that needed to be translated (Arabic, Farsi and Urdu). All of this was discussed in great detail on several conference calls with the Inova team. We ended up translating the survey using \[tooltip content=”A Translation Management System (TMS) that offers language and workflow tools to manage translation projects. ” url=”” \]WorldServer\[/tooltip\] and \[tooltip content=”A computer-assisted translation software suite.” url=”” \]Trados\[/tooltip\], and then a Linguist for each language input and proofread the translation in\[tooltip content=”A Web-based software for creating and distributing surveys.” url=”” \] QuestionPro\[/tooltip\]. ***What did Inova hope to accomplish with the distribution of this survey?*** The goal of this survey was for Inova to assess the current health needs of the local community. By having this survey available in various languages, it would allow Inova to broaden the reach of their efforts. ***Which translation method was used to complete this project?*** \[tooltip content=”TEP Translation (Translation, Editing and Proofreading) is a three-step process. After translating, the document is sent to a second Linguist who serves as an Editor. The Editor may make changes and corrections to the initial translation and has the final say on these edits. The Editor then sends the document to the Project Manager, who provides a final proofread and quality assurance check.” url=”” \]TEP Translation \[/tooltip\](Translation, Editing and Proofreading) was the method LSA used for the translation of the Inova survey. Per the client’s request, all Inova translation projects follow the TEP Translation method. ***What challenges did you face, if any, when working on this project? How did your team come up with solutions to meet these challenges?*** The main challenge we encountered was that the original online survey tool did not support right to left languages, and three of the six languages we needed to translate fell into this category. As a result, Inova went in search of other tools that had the capability to support Arabic, Farsi and Urdu. QuestionPro was the selected software, but while it did fully support Arabic, some adjustments had to be made to accommodate Urdu and Farsi. LSA ended up translating the validation prompts for these two languages only, and we provided them to the client in a two-column document so the Inova IT team could make the necessary changes to the system. Once this task was complete, we were able to enter the additional languages in QuestionPro. ***What is the current status of the Inova survey project?*** This project was completed and delivered to the client on May 18th, 2012. Inova posted the survey that day and will be promoting it throughout the summer. They have had over 800 respondents so far. The survey results will be used by Inova leadership to plan community services for 2013. The survey will be revised and repeated every three years. LSA is ready to partner with Inova on their future needs regarding this initiative and any other professional translation services they may require. Inova invites all residents of Northern Virginia (Alexandria, Arlington, Fairfax and Loudoun Counties) to participate in this survey. Please visit Inova on the Web at [www.inova.org/community ](https://www.inova.org/inova-in-the-community/index.jsp)and click on the **TAKE HEALTH SURVEY** icon. From there, you will be able to select the language you would like to take the survey in. **Categories:** Featured Translation Projects --- ### [LSA Is Featured in the Philadelphia Business Journal As a Top Minority Women-Owned Business](https://lsa.inc/lsa-is-featured-in-the-philadelphia-business-journal-as-a-top-minority-women-owned-business/) **Published:** August 17, 2012 **Author:** Daniel Kristie **Content:** < 1 min readLanguage Services Associates (LSA) has been ranked 4th on *Philadelphia Business Journal’s* “Top 100 Minority Women-Owned Business List.” The list ranks the area’s largest minority women-owned businesses by number of local employees. LSA was ranked 4th out of 51 companies total. As an award winner, LSA was featured in the August 5th issue of the *Business Journal* and was mentioned in the following online blog post: “Philadelphia’s top minority-owned businesses.” [Please click here to read the blog post by Sharon Oliver](https://www.bizjournals.com/philadelphia/blog/sharon-oliver/2011/08/philadelphias-top-minority-owned.html?page=all). **Categories:** Press Release --- ### [Five Horsham Businesses Among 5,000 Fastest Growing](https://lsa.inc/five-horsham-businesses-among-5000-fastest-growing/) **Published:** August 31, 2012 **Author:** Daniel Kristie **Content:** < 1 min readFor the fifth consecutive year, Language Services Associates (LSA) has been named one of the “fastest-growing, privately-held companies in America” by *Inc.* magazine. As an award winner, LSA was profiled in the August 30th issue of the *Hatboro-Horsham Patch* as one of the “Five Horsham Businesses Among 5,000 Fastest Growing.” [Please click here to read the complete article](https://horsham.patch.com/articles/5-horsham-businesses-among-5-000-fastest-growing). **Categories:** Press Release --- ### [Featured Translation Project - NASA](https://lsa.inc/july-august-translation-of-the-month-nasa/) **Published:** September 14, 2012 **Author:** Daniel Kristie **Content:** 8 min read![nasa-tnl](/wp-content/uploads/2012/09/nasa-tnl.jpg "- Language Services Associates") Language Services Associates (LSA), a leading provider of [professional translation services](https://lsa.inc/services/professional-translation-services/), recently completed a translation project for the [NASA Jet Propulsion Laboratory](https://www.jpl.nasa.gov/), the lead U.S. center for robotic exploration of the solar system. The LSA \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through to completion, delivery and follow up.” url=”” \]Project Manager\[/tooltip\], Cornee van der Linden, recently sat down to answer some questions about this project. **What did this project entail?** This project involved the translation of NASA’s [Comet Quest app](https://itunes.apple.com/us/app/comet-quest/id504786625?mt=8) into Spanish, German and French. Comet Quest, which was released on February 29th and is compatible with the iPhone, iPod touch and iPad, is a free game that puts players at the controls of the European Space Agency’s Rosetta Spacecraft. **Can you take us step by step through this project from LSA’s standpoint?** Sure. As soon as the request was received by LSA’s professional translation services team, we carefully reviewed the materials and provided the client with a time and cost estimate. Upon client approval, we started working on the project. Our first step was to source qualified Linguists who would be suitable to translate content of this specialized subject matter. The selected Linguists were then encouraged to download the English version of the app so that they could familiarize themselves with it. The next step was to translate and edit the text and \[tooltip content=”The English text that needs to be translated.” url=”” \]source strings\[/tooltip\] for the game interface and to properly adapt it into each of the \[tooltip content=”The languages that the source text is translated into.” url=”” \]target languages\[/tooltip\]. The translated files were then delivered to the client for final QA testing. The entire project, from start to finish, took approximately two weeks to complete. **What did NASA hope to accomplish with this project? What was their overall goal?** The purpose of Comet Quest is for children and parents to learn about comets and the Rosetta mission in a fun, interactive way. Having this game available in Spanish, German and French (in addition to English) will allow NASA to reach a much larger audience. **Which translation method was used to complete this project?** \[tooltip content=”TEP Translation (Translation, Editing and Proofreading) is a three-step process. After translating, the document is sent to a second Linguist who serves as an Editor. The Editor may make changes and corrections to the initial translation and has the final say on these edits. The Editor then sends the document to the Project Manager, who provides a final proofread and quality assurance check.” url=”” \]TEP Translation\[/tooltip\] (Translation, Editing and Proofreading) was the method LSA used for the translation of NASA’s Comet Quest app. The translation and editing itself were done in \[tooltip content=”A Translation Management System (TMS) that offers language and workflow tools to manage translation projects.” url=”” \]WorldServer\[/tooltip\] and \[tooltip content=”A computer-assisted translation software suite.” url=”” \]Trados\[/tooltip\]. **What challenges did you face when working on this project? How did your team come up with solutions to meet these challenges?** The biggest challenge LSA faced when working on this project was identifying and sourcing the appropriate Linguists. We had to find Translators who were not only familiar with this specialized subject area, but who were also enthusiastic about working on a game assignment like this. I worked very closely with our \[tooltip content=”A member of the Translation and Localization team who is tasked with locating language resources for projects.” url=”” \]Vendor Relations Manager\[/tooltip\] to identify the Translators in our network that would be best suited to work on this project. **What is the current status of this project?** LSA has submitted all of the translated files to the client, and NASA is now in the process of building the Spanish, German and French versions of the Comet Quest app. Once that step is complete, the translated versions will need to go through final QA testing to ensure ‘everything looks and works the way it’s supposed to.’ NASA will then add the translated versions of the app to iTunes for free download. **Are there plans to translate the Comet Quest app into additional languages?** We’re not sure if NASA plans on translating this app into additional language offerings any time soon, but we are ready and available to assist should the need arise. **Categories:** Featured Translation Projects --- ### [LSA's Translation Services Featured in The Abington Journal](https://lsa.inc/lsas-translation-services-featured-in-the-abington-journal/) **Published:** October 19, 2012 **Author:** Daniel Kristie **Content:** < 1 min readMore than a dozen forms related to the process of obtaining protection orders – in 10 of the state’s most common non-English languages (including Arabic, Simplified Chinese, French and Haitian Creole, among others) – are now posted on the Unified Judicial System’s website. Language Services Associates (LSA) was hired to complete this document translation project for the Unified Judicial System of Pennsylvania after a competitive bidding process. This article discusses the importance of having these forms available for non-English speakers in multiple language offerings. [Please click here to read the complete article in *The Abington Journal*](https://theabingtonjournal.com/stories/New-forms-break-down-language-barriers-for-families,218973). **Categories:** Press Release --- ### [Language Industry Will Outpace World Economy In 2013, Say's GALA](https://lsa.inc/language-industry-will-outpace-world-economy-in-2013-says-gala/) **Published:** December 20, 2012 **Author:** Daniel Kristie **Content:** 2 min readAccording to a recent press release distributed the Globalization and Localization Association (GALA), the multi-billion dollar language industry will grow by more than 12 percent in 2013. Hans Fenstermacher, the CEO of GALA, attributes the projected growth to the rising demand for *professional* translation and localization services. “Despite the advent of the most advanced automated translations in a generation, businesses increasingly need professional translation services to maintain their brands. To sell worldwide, businesses must look and sound as if they’re right next door,” said Fenstermacher. Fenstermacher also cites four industry-specific trends that are driving the need for more language and translation services worldwide: - Faster delivery due to improving technology - Demand for real-time translation services - Adequacy of machine translation for lesser-quality requirements - Increasing interest from corporate investors [Please click here to read the complete press release on *PR Newswire*](https://www.prnewswire.com/news-releases/language-industry-will-outpace-world-economy-in-2013-183961861.html).[](https://www.bbc.co.uk/news/uk-wales-20677528) To learn more about Language Services Associates’ [professional translation services and professional interpretation services](https://lsa.inc/services/), please call 800.305.9673 or [contact us online](https://lsa.inc/contact/sales/). **Categories:** Translation and Localization --- ### [Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems](https://lsa.inc/connected-patients-llc-announces-new-video-remote-interpreting-module-on-connectmetm-computer-systems/) **Published:** January 3, 2013 **Author:** Daniel Kristie **Content:** 6 min read **FOR IMMEDIATE RELEASE:** Media Contacts: Keri Robinson 215.259.7000 X55356 Daniel Hollingshead 859.494.7485 **Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems** *New Service Will Eliminate Language Barriers While Improving Patient Care and Satisfaction* **Lexington, KY (January 3, 2013)** – Through a new partnership with [LSA Video, Inc.](https://lsavideo.com/), a leading provider of professional Video Remote Interpreting (VRI) services, [Connected Patients, LLC](https://www.connectedpatients.com/) is pleased to announce a major enhancement to its ConnectMeTM computer terminals. Effective immediately, ConnectMeTM users will be able to access qualified American Sign Language (ASL) and foreign language interpreters on demand via the bed-side, touch-screen computer system. Dan Hollingshead, President and CEO of Connected Patients, LLC sees a lot of upside in the new partnership. “The ConnectMeTM system is incredibly simple to use but also powerful and flexible. We’ve leveraged those strengths, adding on-demand video interpreting which we know will help our customers improve communication with their patient population which is becoming more diverse every day. Partnering with LSA, a leader in this space, ensures the highest level of service and professionalism. We’re very excited about the possibilities!” The new ConnectMeTM VRI module will not only help hospitals better meet the needs of its Limited English Proficient, Deaf and Hard of Hearing patient populations, but will help improve patient care and satisfaction. Through the secure VRI platform, patient and clinician will be able to see and hear the remote interpreter as if he or she were right there in the room, ensuring timely, effective and completely accurate communication for both parties. With the ability to instantly connect to a live professional interpreter (removing the patient / provider communication barrier with just the click of a button), VRI helps hospitals and healthcare organizations comply with the new [Joint Commission Standards for Patient-Centered Communication](https://www.jointcommission.org/Advancing_Effective_Communication/). “We’re very pleased to announce our new partnership with Connected Patients, LLC, and we’re looking forward to our VRI platform being added to the already successful ConnectMeTM computer systems,” said Starla Keith, Executive Vice President, LSA. “We anticipate a long and mutually rewarding partnership for years to come as we work together to eliminate patient / provider language barriers and enhance the patient experience through cutting-edge technology solutions.” **About Connected Patients, LLC** Connected Patients, LLC is a Lexington, KY-based technology company committed to providing health care facilities and their patients with solutions leading to a better patient experience. The company specializes in user-friendly ConnectMeTMterminals which can either be installed bedside or mounted on an articulating arm, readily useable by clinicians, patients, and their families. The ConnectMeTM terminal has an LCD touch-screen with large, easy to use virtual buttons. The system can be viewed at . **About LSA Video, Inc.** LSA Video, Inc. is a wholly-owned subsidiary of Language Services Associates (LSA). Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA offers a full range of language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages. For more information on LSA Video, Inc., please visit [www.lsavideo.com](https://www.lsavideo.com). \#### **Categories:** Press Releases, Video Remote Interpretation --- ### [LSA's CIO is Interviewed by Frost & Sullivan's E-Bulletins Editor](https://lsa.inc/lsas-cio-is-interviewed-by-frost-sullivans-e-bulletins-editor/) **Published:** January 8, 2013 **Author:** Daniel Kristie **Content:** < 1 min readIn the December 2012 issue of *Frost & Sullivan’s Quarterly E-Bulletin*, LSA’s CIO, Mauricio Vicente, discusses his background as a professional Translator, and how that passion fuels his drive as a CIO to connect people – no matter what language they speak – together through technology. In the article, Vicente explores the interesting, but challenging, journey of mobile application development – from concept to execution. He gives advice on the pitfalls to avoid and proven strategies for success and sustainable innovation. [Please click here to read the complete article in the *Frost & Sullivan Quarterly E-Bulletin*](https://www.growthconsulting.frost.com/web/images.nsf/0/374E50F55F3F308586257ACC0044388E/$File/NEXTV1Q4_ExecutiveInsight.html). **Categories:** Press Release --- ### [Language Services Associates Sadly Announces the Passing of its COO, Arthur Michael Seefahrt](https://lsa.inc/language-services-associates-sadly-announces-the-passing-of-its-coo-arthur-michael-seefahrt/) **Published:** January 16, 2013 **Author:** Daniel Kristie **Content:** 5 min read**FOR IMMEDIATE RELEASE:** **Media Contact:** Keri Robinson PR & Marketing Communication Manager 215.259.7000 X55356 **Language Services Associates Sadly Announces the Passing of its COO, Arthur Michael Seefahrt** ![Art-Photo-small](/wp-content/uploads/2023/06/Art-Photo-small.jpg "- Language Services Associates") **Horsham, PA (January 16, 2013)** – It is with great sadness that [Language Services Associates](https://lsa.inc/) (LSA) announces the passing of its long-time COO, Arthur Michael Seefahrt. Mr. Seefahrt passed away on January 11th, 2013 after a battle with cancer. He is survived by his wife, his two sons, his sister and an extended family. “We are very saddened by Art’s passing,” said Laura K.T. Schriver, President and CEO, LSA. “Art was not only an inspiration and a mentor to everyone here at LSA, but he was a dear friend and a tremendous human being. We will miss his warm personality, great sense of humor, contagious laugh and relentless enthusiasm.” A hard worker with exceptional people skills, Mr. Seefahrt enjoyed a distinguished and successful career. Prior to joining LSA in 2000, he obtained several senior-level positions in the areas of accounting, finance and operations management. During his 13 year tenure at LSA, Mr. Seefahrt was a true leader in every sense of the word. He inspired everyone that he worked with to be a better person and to reach their fullest potential. His supportive management style helped set the tone and culture of the organization, a culture that has attracted and retained so many talented people over the years. In 2011, Mr. Seefahrt was recognized by *SmartCEO* magazine as one of Philadelphia’s top business leaders, and was named a SmartCXO award winner. Mr. Seefahrt earned a Bachelor of Arts Degree in History from Lafayette College and his CPA certification in the State of PA from Temple University. He also served as an active adult leader for the Boy Scouts of America, Chalfont / New Britain Troop #36, and was one of the Founders of the Josias A. Sterling Memorial Fund, a charity that provides swimming lessons to inner city children. [Please click here to read the complete obituary for Arthur Michael Seefahrt in the *Philadelphia Inquirer*](https://www.legacy.com/obituaries/philly/obituary.aspx?pid=162399293). **About Language Services Associates** Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, Language Services Associates (LSA) is proud to offer a full range of language translation services and language interpretation services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages. For more information on LSA, please call 800.305.9673 or visit them online at [www.lsaweb.com](https://lsa.inc). \#### **Categories:** Press Releases --- ### [Featured Translation Project – Reliv International, Inc.](https://lsa.inc/january-february-translation-of-the-month-reliv-distributor-guidebook/) **Published:** January 31, 2013 **Author:** Daniel Kristie **Content:** 8 min read[Reliv International, Inc.](https://www.reliv.com/US/EN/home.html) (or Reliv) is a global multilevel marketing company that manufactures and distributes dietary supplements through a network of international independent contractor Distributors. When Reliv wanted to branch out into the French market, and start a new network of Distributors there, the company recognized the need for accurate, reliable and timely translation services, and they turned to [Language Services Associates](https://lsa.inc/) (LSA) for professional translation support. After successfully completing a sample translation project, as well as multiple live projects (including the translation of the Reliv Europe website), Reliv engaged LSA for the translation of its Distributor Guidebook into French. Because this publication gives new Distributors all the information they need to successfully launch and build their business, a completely accurate and clear translation was of the utmost importance. The LSA \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through to completion, delivery and follow up.” url=”” \]Project Manager\[/tooltip\], Molly MacPherson, recently sat down to answer some questions about the Reliv Distributor Guidebook translation project. **Can you take us step by step through this translation project?** First, we consulted with the client and discussed the best transmission method for the layout of the publication (a 201MB zip file containing the manual content, as well as its related images and fonts). We all agreed that an FTP transfer was the best method and LSA received the file accordingly. We then converted the file to a format in which we could properly analyze the content using \[tooltip content=”A Translation Management System (TMS) that offers language and workflow tools to manage translation projects.” url=”” \]WorldServer\[/tooltip\]. The analysis revealed about 7,300 words, with only a few words matching previously translated material in the client’s \[tooltip content=”A database that stores sentences, paragraphs or sentence-like units that have previously been translated, in an effort to aid human Translators.” url=”” \]Translation Memory\[/tooltip\]. Based on this information, we were able to adequately prepare a competitive \[tooltip content=”An estimate of the cost and turnaround time for your project. At LSA, the cost and time estimate is issued by your Project Manager.” url=”” \]Cost and Time Estimate\[/tooltip\] for the client. The client approved the estimate and LSA selected a \[tooltip content=”The team of Linguists assigned to a given project. This usually includes Translators, Editors and/or subject-matter experts.” url=”” \]Linguistic Team\[/tooltip\] with the right variant of French (European) and the appropriate background for this type of a project (those with experience in the areas of sales, marketing and nutrition). In just six days’ time, the translation had gone through both a Translator and an \[tooltip content=”Qualified Linguist who reviews the translated file(s) and makes any modification he / she deems necessary. In LSA’s model, the Editor is an experienced Linguist who specializes in the subject matter at hand.” url=”” \]Editor\[/tooltip\], and was ready on WorldServer for review, download and layout. Upon receiving final approval from the client on the layout, the French design files were posted to LSA’s FTP site for the client to download and publish. **What did Reliv hope to accomplish with the translation of its Distributor Guidebook? What was the company’s overall goal?** With the translation of its Distributor Guidebook into French, Reliv hoped to branch out into the French market and start a new network of Distributors there. This translation allows Reliv to bring their nutritional product offerings to a whole new country, increasing their brand’s global footprint. **Which translation method was used to complete this project? Why was this method selected?** As is the case with most glossy for-print publications, the TEP Translation method (Translation, Editing and Proofreading) was used for the Reliv Distributor Guidebook project. TEP Translation is a three-step process. After translating, the document is sent to a second Linguist who serves as an Editor. The Editor may make changes and corrections to the initial translation and has the final say on these edits. The Editor then sends the document to the Project Manager, who provides a final proofread and quality assurance check. **What is the current status of this project and what are your next steps?** This project is complete and Reliv is now publishing their Distributor Guidebook in French. Because we now have a cache of Reliv’s specific industry terminology, and familiarity with the subject matter, they now rely on us for further translations of their materials. **Categories:** Featured Translation Projects --- ### [LSA's Chairman and CEO, Laura K.T. Schriver, Is Featured in Hispanic Business Magazine As a 2013 "Woman of the Year" Award Finalist](https://lsa.inc/lsas-chairman-and-ceo-laura-k-t-schriver-is-featured-in-hispanic-business-magazine-as-a-2013-woman-of-the-year-award-finalist/) **Published:** April 8, 2013 **Author:** Daniel Kristie **Content:** < 1 min readLSA’s Founder, Chairman and Chief Executive Officer, Laura K.T. Schriver, has been featured in *Hispanic Business* magazine online as a “Woman of the Year” award finalist. Ms. Schriver has been recognized alongside eight other high-ranking female executives who have been successfully leading their companies and generating millions in revenue. [Please click here to read Ms. Schriver’s profile in *Hispanic Business* magazine online](https://www.hispanicbusiness.com/branded/2013/woy/elite_company_finalists_for_woy_2013_page_3.asp). You may also click on the image below. [![2013-woy-graphic](/wp-content/uploads/2013/04/2013-woy-graphic.jpg "- Language Services Associates")](https://www.hispanicbusiness.com/branded/2013/woy/elite_company_finalists_for_woy_2013_page_3.asp) **Categories:** Blog --- ### [The Oxford City Council Partners With Language Services Associates to Make Local Government Services More Culturally and Linguistically Accessible](https://lsa.inc/the-oxford-city-council-partners-with-language-services-associates-to-make-local-government-services-more-culturally-and-linguistically-accessible/) **Published:** April 29, 2013 **Author:** Daniel Kristie **Content:** 6 min read**FOR IMMEDIATE RELEASE:** Media Contact: Keri Robinson PR & Marketing Communication Manager Language Services Associates **The Oxford City Council Partners With Language Services Associates to Make Local Government Services More Culturally and Linguistically Accessible** *New Partnership Includes Telephonic Interpretation Support for all Enquiries Related to Council Services* **Redditch, England (April 29, 2013)** – [Oxford City Council](https://www.oxford.gov.uk/) announces a new partnership with Language Services Associates (LSA) to improve the provision of language services for its linguistically diverse community. Through this new partnership, Limited English Proficient (LEP) residents of Oxford will have greater access to on-demand interpretation support in more than 200 languages for all enquiries related to Council services, including housing services, community safety and tourism. “We were keen to engage with a language provider who would aim for excellence in terms of responsiveness in user information / tools and also management reporting and data regarding the use of the service,” said a Council spokesperson. “After taking references from a prominent London Local Authority, where LSA currently provides telephone interpreting services, together, with a competitive quote, we felt that working in partnership with LSA would lead to real opportunities to deliver a great language service to the citizens of Oxford.” According to 2011 Census data, international migration has been the key driving factor in the city of Oxford’s population growth, resulting in an increase in ethnic and linguistic diversity and, thus, the number of LEP residents relying on the Council for culturally and linguistically accessible services. Out of Oxford’s total population of 151,900, 28% were born outside of the UK (compared to 19% in 2001), with the most common non-UK countries of birth being Poland, the United States, India, Germany and Pakistan. Via LSA’s premier [INTERPRETALK® Interpreting by Telephone](https://lsa.inc/services/interpretalk-interpreting-by-telephone/) service, Council Customer Services Officers will be able to access a qualified telephonic Interpreter within seconds when faced with a language barrier. These new and improved interpretation services are currently available for the LEP residents of Oxford when making any enquiry through the Contact Centre and / or visiting the St Aldate’s Customer Service Centre for in-person Council services support. “The Council is extremely progressive in its aim to create greater accessibility to public services, and their drive to be efficient in doing so will always present a challenge to any specialist partner,” commented LSA’s European Commercial Director, Jon Potter. “Particularly pleasing was the natural synergy between the way the Council wanted to move forward, and the methods LSA routinely employs to support Authorities in exactly this way. The benefits have already begun to emerge, and we’re looking forward towards facilitating greater ‘equality’ in a city that represents such heritage.” About Language Services Associates Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is proud to offer a full range of premier language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American and British Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings across virtually every industry segment. For more information on LSA, EMEA, please call 0808.234.1917 or visit us online at [www.lsaweb.co.uk](https://www.lsaweb.co.uk). \#### **Categories:** Press Releases --- ### [LSA's Founder, Chairman and CEO Featured in Smart Business](https://lsa.inc/lsas-founder-chairman-and-ceo-featured-in-smart-business/) **Published:** July 2, 2013 **Author:** Daniel Kristie **Content:** 2 min readLaura K.T. Schriver, LSA’s Founder, Chairman and CEO, has been featured in the July 2013 issue of *Smart Business* magazine, a management journal providing insight, advice and strategy for C-level executives of fast-growth, middle-market and large companies. In the article, Laura talks about the history of Language Services Associates (LSA) and the company’s commitment to innovative technology solutions, exceptional customer care and premium linguistic quality. [Please click here to read the original article at sbnonline.com – “What’s the word? Language Services Associates succeeds by taking all challenges to help people communicate.”](https://www.sbnonline.com/2013/07/whats-the-word-language-services-associates-succeeds-by-taking-all-challenges-to-help-people-communicate/?full=1&edition=philadelphia-editions) [You may also click here to download the complete article in PDF format.](/wp-content/uploads/2013/07/whats-the-word-language-services-associates-succeeds-by-taking-all-challenges.pdf) [To learn more about Laura K.T. Schriver, please click here to read her bio](https://lsa.inc/about/bios/). **Categories:** Press Release --- ### [Language Services Associates Expands Sales Team to Meet Growing Demand](https://lsa.inc/language-services-associates-expands-sales-team-to-meet-growing-demand/) **Published:** July 10, 2013 **Author:** Daniel Kristie **Content:** 5 min read **Language Services Associates Expands Sales Team to Meet Growing Demand** *New Team Members Bring Wealth of Sales Management Experience to Leading Language Services Provider* **FOR IMMEDIATE RELEASE:** Media Contact: Keri Robinson PR & Marketing Communication Manager 215.259.7000 X55356 **Horsham, PA (July 11, 2013)** – [Language Services Associates](https://lsa.inc/) (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce the addition of two new team members. David VanIten and David Janus have joined LSA as Strategic Sales Managers. These appointments reflect the growing demand for LSA’s premier language-based services to help facilitate foreign language communication throughout the world. Mr. VanIten comes to LSA with the proven ability to generate sustainable revenue and establish key account relationships. In addition to holding several senior-level positions for some of the industry’s leading language services providers, he has worked for companies such as Adecco, PMSI and Workers Comp Rx. In his new role, Mr. VanIten will be responsible for driving new market share and leading LSA’s aggressive sales efforts in the healthcare segment. Mr. Janus comes to LSA with 15 years of successful enterprise sales and sales leadership experience for leading organizations both in and outside of the language services industry, including ADP, Sprint and Ceridian. He has the skills and motivation to drive high-quality results in a fast-paced, dynamic environment. As LSA’s Strategic Sales Manager, Mr. Janus will be responsible for handling the company’s new business development efforts for all commercial accounts. “Mr. VanIten and Mr. Janus have years of experience exceeding sales and revenue goals, and delivering exceptional results across a wide variety of industry sectors,” said Starla Keith, Executive Vice President, LSA. “We are happy to add these gentlemen to the LSA team, and we will continue to recruit additional sales members to meet the growing demand for our language-based services across all vertical segments.” About Language Services Associates Founded in 1991 by Laura K.T. Schriver, [Language Services Associates](https://lsa.inc/) (LSA) is proud to offer a full range of language translation services and language interpretation services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting. With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages. For more information on LSA, please call 800.305.9673 or visit [www.lsaweb.com](https://lsa.inc). \#### **Categories:** Press Releases --- ### [Do Small Businesses Need to be Multilingual?](https://lsa.inc/do-small-businesses-need-to-be-multilingual/) **Published:** July 19, 2013 **Author:** Daniel Kristie **Content:** 2 min read *Photo courtesy of Industry Market Trends* As the pace of globalization continues to increase, and more American businesses embrace international expansion in order to remain competitive and relevant, we are seeing a demand for a U.S. workforce that possesses knowledge of other countries and cultures, and speaks languages other than English. According to Hans Fenstermacher, CEO of the Globalization and Localization Association (GALA), “Multilingual personnel can interact more nimbly with all parts of the business and have a better sense of when and how to use professional language capabilities to meet the business’s goals.” Bilingual people possess one of the most important skills required of today’s global workforce – cross-cultural aptitude, the ability to appreciate different cultures while operating in an environment different from what the employee is used to. In today’s increasingly competitive global marketplace, the ability to work effectively with people from different cultures and backgrounds, and to communicate in languages other than English, is becoming an essential skill set. Interested in learning more about the benefits of hiring multilingual employees? [Please click here to read the complete article online](https://news.thomasnet.com/IMT/2013/07/11/do-small-businesses-need-to-be-multilingual/). To learn more about LSA’s [interpretation and translation services](https://lsa.inc/services/), please call 800.305.9673 or [contact us online](https://lsa.inc/contact/sales/). **Categories:** Blog --- ### [Featured Translation Project – Sell-Through Solutions](https://lsa.inc/featured-translation-project-sell-through-solutions/) **Published:** August 12, 2013 **Author:** Daniel Kristie **Content:** 8 min read[Sell-Through Solutions](https://www.sellthroughsolutions.com/) is the Consumer Electronics industry’s leading provider of training content development and retail sales training support. The company provides innovative training solutions to some of the world’s largest manufacturers, retailers and service organizations, including Monster, DIRECTV, Sony and Logitech. When Sell-Through Solutions received its first-ever translation request from the world’s leading manufacturer of high performance cables, the company turned to [Language Services Associates](https://lsa.inc/) (LSA) for professional translation support. LSA’s Marketing Manager recently sat down with Charles Thompson, the President of Sell-Through Solutions, and Molly MacPherson, LSA’s Senior \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through completion, delivery and follow-up.” url=”” \]Project Manager\[/tooltip\], to discuss this translation project. #### ***LSA:*** Why was your client interested in translating its e-learning content into French? #### ***Charles:*** With the translation of its e-learning content into French, my client will improve sell-through services in its existing French market, while reaching a larger audience among retailers there. #### ***LSA:*** Can you give me an overview of this project from a Project Manager’s perspective? #### ***Molly:*** LSA was tasked with translating a Web-based training module that detailed the different product features of the company’s high-performance headphones, used to train associates at retail stores. The project itself had two distinct phases: first, the translation of the audio script and screen text, then a voice-over recording of the audio component. #### ***LSA:*** You used \[tooltip content=”The only e-learning authoring tool that’s simple enough for beginners, yet powerful enough for experts.” url=”” \]Articulate Storyline\[/tooltip\] software to build this training module. Can you take me through the process of getting your e-learning content exported for translation and then imported back into the system to be published? #### ***Charles:*** Articulate has a very simple and user-friendly process in place for the export / import of files for translation. Storyline allows users to export all text in a course to Microsoft Word or XML format. After the course content was translated by LSA, I simply imported the translated version of the file back in to the system. Storyline preserved all of the original formatting so I could concentrate on resizing elements such as callouts, images, and text boxes for French wording—and retiming the animations to match the new narration. #### ***LSA:*** I understand your client had very specific instructions on how the audio file was to be recorded. Can you talk about that? #### ***Charles:*** Because the training module was already available in English for all product lines, it was imperative LSA match the audio quality and delivery of the English voice recording. My client wanted the audio to be enthusiastic, but relaxed and genuine. They wanted it to be dynamic, clean, and sparkly up top without being overly reverberant or sibilant. #### ***LSA:*** How did LSA meet the audio requirements set forth by the end user? #### ***Molly:*** LSA has extensive experience providing multilingual audio services to clients across various industry segments, including the e-learning sector. We worked very closely with Charles and, by extension, his end client to identify the appropriate voice talent that matched their quality, schedule, and budget requirements. #### ***LSA:*** How did you assign Translators to this project? #### ***Molly:*** LSA has an expansive network of native-speaking Linguists who possess subject-specific expertise. For this particular project, we selected a\[tooltip content=”The Team of Linguists assigned to a given project. This usually includes Translators, Editors and / or subject matter experts.” url=”” \] Linguistic team \[/tooltip\]that had experience translating content for the e-learning and marketing sectors. The result was a high-quality French translation that the end client was extremely pleased with. #### ***LSA:*** This was your first time overseeing a translation project. What was your overall experience with LSA? #### ***Charles:*** Working with LSA has been a home run for us! I can’t say enough good things about the employees there, especially Molly and Jim Freville, our dedicated \[tooltip content=”A member of the Sales team who performs a variety of duties aimed at managing the client relationship.” url=”” \]Account Manager\[/tooltip\]. Throughout this entire project the team at LSA was attentive and responsive to my needs, and they were always available to answer my questions and guide me through the translation process, which was somewhat unfamiliar to me at the time. #### ***LSA:*** What is the current status of this project? #### ***Molly:*** After successful delivery of the first training module in the \[tooltip content=”The language into which a text written in another language is to be translated.” url=”” \]target language\[/tooltip\], others followed rapidly. At this point, we have already completed translation and audio recording of a third module with a fourth one in the works. #### ***Charles:*** LSA’s highly skilled team exceeded my expectations at every turn, and they made the translation process seamless, easy, and natural. I look forward to seeing our partnership with LSA grow as our translation needs continue to evolve. **Categories:** Featured Translation Projects --- ### [LSA Employees Share Their Passions](https://lsa.inc/lsa-employees-share-passions/) **Published:** September 3, 2013 **Author:** Daniel Kristie **Content:** 5 min readIn honor of our featured Can Do! Ingredient (Passion), we asked employees to tell us what they are most passionate about. Here are some of the responses we received: ## Alice Udovich, INTERPRETALK® Interpreting by Telephone Coordinator Alice is passionate about painting! “Although I am artistic, I really had not painted since high school,” said Alice. “I recently purchased some watercolors and sketch books and started painting again. I am really enjoying the process and find it to be so relaxing. I am always thinking of new things to draw or paint. It makes me look at the world in a new light.” ## Maureen Garelick, Vendor Relations Manager – Translation and Localization Division Cycling is Maureen’s true passion! “I started cycling kind of by accident when I was forced to stop playing soccer after disk surgery,” said Maureen. “My brother encouraged me to participate with him in the Ride to Cure Diabetes, a fundraiser for the Juvenile Diabetes Research Foundation. My passion for the cause grew into a passion for riding and the two built on each other. I’ve ridden the Ride to Cure three times, and am now my club’s team captain for the Tour de Cure, a fundraiser for the American Diabetes Association.” ## John Graves, Video Remote Interpreting Manager For John, it’s all about his motorcycle! “My passion is hittin’ the highways on my 2008 Suzuki Hayabusa,” said John. “Every opportunity I get I like to take her out to ride with my team and cruise the highways up to New Hope, PA and down through the twisty roads of Rt. 29 in New Jersey. I’m able to clear my head when I’m cruising in the open air. There is nothing better than riding my beast!” ## Nicole Krebs, Project Coordinator – Face-to-Face Interpreting Division Nicole is passionate about animals! “I was an only child growing up so our family pet became my brother,” said Nicole. “Ever since then I have felt a connection to animals, specifically dogs. I sometimes understand them better than people! I recently switched to a part-time schedule at LSA to pursue a career working with animals. I am currently working as an Adoption Counselor at Operation Ava, a no kill rescue in the Philadelphia area.” *LSA’s Can Do! Culture Program is a company-wide initiative designed to embrace, honor and celebrate the ready to serve, Can Do! spirit that embodies the culture of service excellence at LSA. [Please click here to learn more about LSA’s customer service philosophy and our Can Do! Culture Program](https://click.icptrack.com/icp/relay.php?r=12099945&msgid=68899&act=4IUC&c=1341032&destination=https%3A%2F%2Flsa.inc%2Fabout%2Fcan-do%2F).* **Categories:** Blog --- ### [LSA Sponsors Philadelphia's Welcoming Cities Week](https://lsa.inc/lsa-sponsors-philadelphias-welcoming-cities-week/) **Published:** September 3, 2013 **Author:** Daniel Kristie **Content:** 2 min readLSA is honored to be an official sponsor of Philadelphia’s Welcoming Cities Week, an initiative from the Mayor’s Office of Immigrant and Multicultural Affairs (MOIMA) that seeks to promote a more welcoming city for immigrants and residents of diverse backgrounds. As part of our sponsorship, LSA’s Director of Client Services, Sarah Branson, will be participating in a panel discussion on working with Limited English Proficient and multicultural groups. This discussion is designed to help city agencies, service providers and other organizations learn how to engage with communities where language and culture might create a unique set of challenges. Sarah will be joined by John Farrel, Director of [PhillyRising,](https://www.phila.gov/phillyrising/index.html) and Amanda Bergson-Shilcock, Director of Outreach and Program Evaluation at the [Welcoming Center for New Pennsylvanians](https://www.welcomingcenter.org/). Stay tuned for additional updates regarding this panel discussion! For more information on Welcoming Cities Week, and for the complete schedule of events, please visit . **Categories:** Blog --- ### [Featured Translation Project - 4moms](https://lsa.inc/featured-translation-project-4moms/) **Published:** February 10, 2014 **Author:** Daniel Kristie **Content:** 6 min read [4moms](https://www.4moms.com/) is dedicated to making innovative baby products, like the mamaRoo® infant seat and the origami® power-folding stroller, that make life easier for parents. Selling products in over 50 countries around the world, 4moms has partnered with LSA to meet its global communication needs. Most recently, LSA was tasked with translating the NEW origami® stroller maxi cosi car seat adapter manual into 21 languages, including Hebrew, Arabic and Czech. LSA’s Marketing Director, Keri Robinson, recently sat down with Brian Grochal, Product Compliance Engineer for 4moms, and Cornee van der Linden, LSA’s Senior Localization \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through completion, delivery and follow-up.” url=”” \]Project Manager\[/tooltip\], to discuss this translation project in more detail. #### ***Keri*** LSA has had the privilege of translating various instruction manuals for 4moms. Can you talk to me about your overall translation goals with these manuals? #### ***Brian*** 4moms sells innovative baby products in over 50 countries around the world. The safety standards that govern our products require that an instruction manual be provided in the local language of the country where they are sold. We have our instruction manuals translated not only to comply with these laws, but also to provide consumers with accurate information that is easy to understand. We aim to minimize frustration in product assembly and maximize product safety. #### ***Keri*** How did LSA select linguists to work on this project? #### ***Cornee*** Upon receiving estimate approval from the client, we immediately sourced linguists (in 21 languages) that had experience translating this type of material. Once our \[tooltip content=”The Team of Linguists assigned to a given project. This usually includes Translators, Editors and / or subject matter experts.” url=”” \]linguist team\[/tooltip\] was selected, we suggested they carefully review previous translated material for 4moms. This helped ensure that the new translations would be performed with a similar writing style and tone, guaranteeing continuity for 4moms’ international partners. #### ***Keri*** Can you describe your translation review process for me? #### ***Brian*** With every translation project we engage in, our international distribution partners are given the opportunity to review the translated material and provide feedback. We gauge quality based on our international partners’ satisfaction with the translations during the review stage. #### ***Keri*** What was the initial feedback from your international partners? #### ***Brian*** Almost all of them reported that the translations were flawless and did not require any changes! #### ***Keri*** What was your overall experience working with LSA? How would you describe the relationship with your dedicated Project Manager throughout the course of this project? #### ***Brian*** I have had an excellent experience with LSA. Jim Freville (our Account Manager) and Cornee were extremely helpful throughout our initial projects with LSA. They were also proactive in ensuring our project objectives were met. I would describe my relationship with Cornee as efficient. Cornee has adapted to my expectations, providing frequent schedule updates, sending the material in a well-organized package and passing along questions from the linguists when they arise. #### ***Keri*** What is the current status of this project? #### ***Brian*** The origami® stroller maxi cosi car seat adapter instruction manual has been put into production and will be distributed across the globe in 21 languages. We have two pending projects with LSA, and several other projects on the horizon, as we continue to launch existing products into new countries and prepare for the global launches of new products. #### ***Cornee*** We look forward to seeing our partnership with 4moms grow as we continue to meet their global communication needs through professional translation support! **Categories:** Featured Translation Projects --- ### [LSA's VP & CIO is Featured in SmartCEO Magazine](https://lsa.inc/lsas-vp-cio-is-featured-in-smartceo-magazine/) **Published:** March 17, 2014 **Author:** Daniel Kristie **Excerpt:** As a winner in the 2014 Executive Management Awards Program, LSA’s Vice President and CIO, Mauricio Vicente, has been featured in the March / April issue of SmartCEO magazine. **Content:** 2 min readAs a winner in the 2014 Executive Management Awards Program, LSA’s Vice President and CIO, Mauricio Vicente, has been featured in the March / April issue of *SmartCEO* magazine. A vital member of the LSA family since 2000, Mauricio is being recognized for going above and beyond to support and lead the organization, while upholding the highest ethics, managing collaboratively and creatively and enhancing the company’s mission to *help people survive and thrive in a global environment*. Please click on the image below to view Mauricio’s profile in *SmartCEO* magazine. To learn more about the Executive Management Awards Program, please click [here](https://www.smartceo.com/awards-programs/philadelphia-awards-programs/#PhiladelphiaEMAs). **Categories:** Press Release --- ### [Interpreter Spotlight - Eliane M.](https://lsa.inc/interpreter-spotlight-eliane-m/) **Published:** March 28, 2014 **Author:** Daniel Kristie **Content:** 6 min readEliane M. has been a valued partner of LSA’s since 2008. She is an experienced medical interpreter that is known amongst her peers for her professionalism and dedication to service excellence. LSA often relies on Eliane to conduct interpreting services for the [Children’s Hospital of Philadelphia](https://www.chop.edu/) and to perform quality assurance for new interpreters. An active member of the [IMIA](https://www.imiaweb.org/) and [DVTA](https://www.dvta.org/), Eliane is well respected in the language services industry, and we are proud to have formed such a strong relationship with her! Continue reading below to learn more about Eliane M. in our latest Interpreter Spotlight feature. ### Can you tell us a little bit about yourself? I was born in Lebanon where most people speak Arabic, French and English. I earned a B.A. in translation before coming to the United States to pursue studies in Communications and Journalism. I am a language instructor and a professional interpreter. I also train and perform quality assurance for new interpreters. ### What initially inspired you to get into professional interpreting? What continues to inspire you today? Initially, I wanted to pursue the career that was closest to my degree in translation, however, with time, I started to find my true identity interpreting. What inspires me the most are the healthcare providers who realize the importance of communicating their diagnosis accurately to the patient; they know that just as they need their voice to speak, they need a competent interpreter to reach the Limited English Proficient (LEP) patient. Furthermore, I am inspired by the patients who put their trust in me to bridge the communication gap between their native language and English. ### What do you find most rewarding about training new medical interpreters? I really enjoy observing the enthusiasm of new interpreters and their thirst to learn the correct way of interpreting. I also enjoy sharing my experiences and providing other interpreters with the necessary tools to know what to do in certain situations. ### As a partner of LSA’s, how do you bring a positive, can-do attitude to every interpretation assignment? I love languages and interpreting! This is the driving force behind my positive attitude and my desire to do the impossible to achieve excellent results. Whether I am interpreting bad news or very beautiful news, I know that the message I’m relaying will affect the lives of the patients and their families. The realization that my involvement as an intermediary between the healthcare provider and the patient is critical in communicating this message makes me strive to always give my best, which fuels my can-do attitude. ### Would you be willing to share a special story about how you made a real difference in someones life through interpretation? Every day I have the opportunity to be involved in someone’s life. One example that comes to mind is being in the operating room interpreting during a catheterization; the patient was awake during the procedure and very nervous. Understanding what was going on and relaying the information to the patient helped her relax, and it made the entire process much easier for her. ### Can you name three things the LSA team might be surprised to know about you? I love cooking, which is my way to unwind, I love reading, which is my biggest activity on vacation, and I enjoy spending time doing crafts with my kids! **Categories:** Interpreter Spotlights --- ### [Featured Translation Project - dōTERRA](https://lsa.inc/featured-translation-project-doterra/) **Published:** April 9, 2014 **Author:** Daniel Kristie **Content:** 8 min read[dōTERRA](https://www.doterra.com/uk/) is a world leader in the sourcing, testing, manufacturing, and distributing of CPTG Certified Pure Therapeutic Grade® essential oils through a global network of Independent Product Consultants. The company primarily operates in Asia and North America, but has rapidly growing markets in South America and Europe. dōTERRA has recently partnered with LSA for professional translation support in several key European languages. LSA was recently tasked with translating dōTERRA’s Welcome Pack, a collection of introductory materials for new Consultants, and the Spring/Summer 2014 issue of their *Living Magazine*. LSA’s Marketing Director, Keri Robinson, recently sat down with Roger Duce, Director of Sales and Marketing for dōTERRA Europe, and LSA Senior \[tooltip content=”A member of the Translation and Localization division assigned to manage a client project from the estimating phase through completion, delivery and follow-up.” url=”” \]Project Manager\[/tooltip\] Molly MacPherson to discuss these projects in more detail. #### ***Keri*** Prior to partnering with LSA, how did dōTERRA meet the language needs of its European customers and prospective customers? #### ***Roger*** Before partnering with LSA, we relied on our bilingual employees and Consultants to translate materials for us. There were several issues with this approach. For starters, we wanted our employees to focus on their daily tasks, not translating materials, and we wanted our Consultants to concentrate solely on growing the business. We also realized that the translations were being performed by individuals with no real translation experience, which we knew could affect the quality of the translation. A partnership with LSA allowed us to shift the priorities of our bilingual employees and Consultants while ensuring the highest level of translation quality. #### ***Keri*** What was the first project request LSA received from dōTERRA? #### ***Molly*** Our very first project for dōTERRA was to translate, edit, and format their Welcome Pack, the introductory set of dōTERRA’s key publications, into Dutch and Slovak. In all, it comprised a whopping 22,000 words and 82 pages of formatting. While that translation was underway, we were given additional projects, like translating the Spring/Summer 2014 issue of their *Living Magazine* into Dutch, Slovak, and German. #### ***Keri*** Can you describe dōTERRA’s translation review process for me? #### ***Molly*** LSA partners with dōTERRA’s in-country associates for translation review. Together, we have developed a \[tooltip content=”A glossary serves as a reference guide for translators. It contains a company’s key terminology in the source language and the approved translation of those terms in the target language(s). ” url=”” \]glossary of key terms\[/tooltip\] to help direct the translators in their work. The reviewers review the final translations and provide feedback and suggestions to LSA’s translation teams. #### ***Keri*** What was the initial feedback from your in-country associates? #### ***Roger*** Overall, our in-country associates have been very pleased with the translations they have seen. Any changes that have been made during the review process were minor nuances that had to be ironed out and had little to do with translation quality. #### ***Keri*** What challenges did we face (if any) during the course of these projects? What solutions did we implement to meet these challenges? #### ***Molly*** Because these publications, and the several that followed, were being finalized in English at the same time that they were to be translated, they went through several versions and updates before they could be finalized in the target languages. *Living Magazine*, for example, had four iterations before the project was complete. Using \[tooltip content=”A computer program that helps to translate text documents more efficiently.” url=”” \]CAT (computer-assisted translation) tools\[/tooltip\], we could receive a new version, auto-fill all of the parts that were translated in the earlier version, and just translate the new pieces of text without adding great expense for the client. #### ***Keri*** What has been your overall experience with LSA? How would you describe your relationship with your dedicated Project Manager? #### ***Roger*** My experience with LSA has been nothing but positive. LSA is a company that provides quality language services at a competitive price. Having Molly as our dedicated Project Manager has been an absolute pleasure. She is proactive, detail-oriented and professional. I can rest assured knowing she is on top of every last detail! #### ***Keri*** Are there any other translation projects on the horizon for dōTERRA? #### ***Roger*** We have recently asked LSA to translate our Welcome Pack into Danish, and that project is well underway. We have a number of additional projects coming up as well, including some website translation, a fall product catalog and future issues of our *Living Magazine*. We also plan to add more languages to the mix as we continue to grow our presence in the European market. Everyone at dōTERRA looks forward to a long and mutually beneficial partnership with LSA for years to come! **Categories:** Featured Translation Projects --- ### [LSA Recaps Call Center Week](https://lsa.inc/maximizing-customer-experience-for-contact-centers-lsa-recaps-the-15th-annual-call-center-week-conference/) **Published:** July 9, 2014 **Author:** Daniel Kristie **Excerpt:** Members of LSA recently headed to Las Vegas for IQPC’s 15th Annual Call Center Week Conference, which was attended by over 1,500 customer service professionals. Did you miss Call Center Week this year? Read our complete conference recap here. **Content:** 10 min read *image via [callcenterweek](https://www.facebook.com/CallCenterWeek/)* Anyone involved in Sales and Marketing has most likely had the opportunity to showcase your company at a conference. The objective being to meet both new and existing customers, with the hope that interactions amidst the conference activities will result in increased business. While most vendors don’t have either the ability or inclination to venture too far from the exhibit floor, at LSA we try our best to attend sessions and workshops that will give us tidbits of valuable information to pass along to our customers and fellow employees. At the 15th Annual Call Center Week conference in Las Vegas a couple weeks ago, close to 2000 people came together to discuss ways to improve call center operations, with the predominate theme being how a great customer experience can drive a business forward. We were fortunate to hear from customer service executives from Zappos, Microsoft, Amazon, HP, Time Warner, Expedia, Google and many others…some of whom are our customers like Jerry Nadel from Cirque du Soleil, Sonya Hansen from inContact, Graham Tutton from Comcast, Terry Byrnes from Caesars Entertainment and Adriana Torres from Visa. As contact centers look to adjust to the increasing demands of customers and the various ways in which they choose to communicate, including language and culture challenges, the need for a modernized approach has never been greater. Many of the sessions focused on technology, particularly cloud solutions, unified service desks, knowledge management and the rise in multichannel communication. Discussions took place and ideas were shared with regard to……how does a company respond? What is the potential impact on productivity and customer satisfaction? How do you balance all this with cost and profit expectations? However, the overarching theme, regardless of the session topic or the company was I think best coined by Kana (a company providing customer service solutions), “Customer Experience is the New Black”. There is no doubt that we’ve not only entered but are immersed in what Forrester calls “the age of the customer” a time when focus on the customer matters more than any other strategic imperative. Research shows that 92% of companies have customer experience (CX) as a top strategic priority and 40% of companies believe CX can differentiate their products and services from the competition. Great CX leads to loyalty, recommendations and a 23% increase in wallet share. We also know that 86% of customers are willing to pay for a better CX. Customer experience is foundational for every business. Research has shown that the stock of CX leaders hugely outperforms the stock of companies that are considered CX laggards (22.5% vs. -46.3% according to Forrester). What makes for an outstanding and consistent global customer experience? As said best by Visa, “The experience isn’t just what happens on the phones – it is multi-channel, multi-lingual, multi-generational.” A significant part of this is the concept of Omnichannel integration. It’s the idea of having a great continuous experience anyplace, anytime. It’s about knowing your customer and how to work with them so they have the same quality of outcomes on all channels (web, chat, email, text, social). It’s about seamless channel transition no matter when, where or how they are engaging us. It’s about giving our customers the right information at the right time…automatically. Encompassed within this environment we should also be focusing on: - Minimizing customer effort with relevant, personalized service interactions across all channels - Empowering our service professionals with the knowledge and tools they need to deliver great service at their fingertips…preferably from a single application - Decreasing service response times while increasing first contact resolution - Increasing customer self-service success - Listening to, analyzing interaction and engaging on social channels and using social data to trigger workflows to handle situations There seemed to be agreement amongst the conference attendees about the major trends that are re-shaping the customer experience. There was much discussion about the ways in which social media is evolving and changing the CX with new channels, speeds and shifting rules of engagement. Along with the growth in the usage of mobile, tablet devices and other technology there was talk about the impact of new digital channels like video. Pegasus (a company delivering customer engagement solutions) said that predictive analytics was the way to achieve a “WIN-WIN, a happy customer and an efficient agent”. And Fonolo (a company providing this cloud based service) discussed the benefits of using call backs, suggesting that they do more than eliminate hold times. Surveys say that 75% of consumers find the option of having a call back highly appealing. They can not only smooth out call center spikes but companies using call backs have found that after adding this option they had a 32% reduction in abandoned calls, 35% lower telecom costs and a 13% reduction in handle time. And of course, the call backs can and should take place across all channels. We all know that we truly live in a world without borders or boundaries and that people in general expect excellence in service. The most successful companies that had a voice at this year’s Call Center Week Conference believe that that they are better positioned to provide a fantastic customer experience that directly translates into a profitable business by focusing specifically on people’s happiness, to include not only their customers but also their employees. In upcoming editions of the LSA Digest, we will discuss how many companies, not only Zappos, are building a culture based on this principle. And we’ll explore the ways in which call centers are leveraging technology and language service providers to engage their multi-lingual customers across all service channels. Please see below for a few photos from LSA at the event. **Categories:** Blog --- ### [Language Services Associates Launches New Website and Updated Branding](https://lsa.inc/language-services-associates-launches-new-website-and-updated-branding/) **Published:** August 20, 2014 **Author:** Daniel Kristie **Content:** 5 min read ### Language Services Associates Launches New Website and Updated Branding #### *LSA Innovates by Bringing the Human Element to Language Services* **FOR IMMEDIATE RELEASE:** Media Contact: Keri Robinson Director of Marketing Communications 800.305.9673 X55356 **Horsham, PA (August 20, 2014)** – Language Services Associates (LSA) is excited to announce the launch of its new website at [www.lsaweb.com](https://lsa.inc). The new site showcases an updated brand, modern look and feel and responsive design optimized for mobile devices. LSA’s goal with the new [www.lsaweb.com](https://lsa.inc) is to make an impact, differentiate and innovate by bringing the human element to one of the world’s fastest growing industries. “Helping people communicate is at the core of what we do every day, and we wanted our new site to reflect this in a compelling and engaging way,” said Tony Lannutti, Creative Director, LSA. “When designing this site, we felt it was important to take a step back and focus on the human side of what we do through storytelling and imagery, while creating a unique voice in the industry. What we do matters, and you will see this positioning reinforced throughout the new site.” “Our employees, clients and linguists were instrumental in the development of our new site,” said Keri Robinson, Director of Marketing Communications, LSA. “In the initial planning stage, we worked with our publics to learn what information was most important to them, and to identify ways to make the site more informative, engaging and user friendly. We also wanted the new site to reflect LSA’s mission, vision, core values and customer service promise, and to showcase the many ways our language solutions help people.” Site features include live chat capabilities, real-time social media integration and a comprehensive resources section, which contains a global diversity calendar, industry resources, interactive videos, interpreter spotlights and more! In an effort to continue enhancing the user experience, LSA plans to add more features, tools and updates in the coming months, including translated versions for a global audience. You can view LSA’s new site at [www.lsaweb.com](lsa.inc). LSA always welcomes and encourages feedback. Comments can be sent to [LSA’s Marketing department](mailto:marketing@lsa.inc?subject=Website%20Feedback). **About LSA** Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include [telephone interpreting](https://lsa.inc/solutions/interpretalk-interpreting-by-telephone/), [translation and localization](https://lsa.inc/solutions/professional-translation-services/), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/) and [language assessments](https://lsa.inc/solutions/language-assessments/). To learn more about LSA, please call 800.305.9673 or visit [www.lsaweb.com](https://lsa.inc). \#### **Categories:** Press Releases --- ### [LSA Is Featured in the Philadelphia Business Journal as one of the Largest Women-Owned Businesses](https://lsa.inc/lsa-is-featured-in-the-philadelphia-business-journal-as-one-of-the-largest-women-owned-businesses/) **Published:** September 23, 2014 **Author:** Daniel Kristie **Content:** < 1 min readLanguage Services Associates (LSA) has been ranked 11th on *Philadelphia Business Journal’s* “Top 25 Women-Owned Business List.” The list ranks the area’s largest minority women-owned businesses by number of local employees. This is the third time LSA has been ranked among the top 100. As an award winner, LSA was featured in the September 12th *Women In Business* issue of the *Philadelphia* *Business Journal.* **Categories:** Press Release --- ### [Saving Pawpaw: A Once Dominant French Southern Missouri Dialect, Now Only a Whisper](https://lsa.inc/saving-pawpaw-a-once-dominant-french-southern-missouri-dialect-now-only-a-whisper/) **Published:** September 26, 2014 **Author:** Daniel Kristie **Content:** 3 min read *Photo via [Flickr](https://www.flickr.com/photos/27999126@N05/4669030675/in/photolist-6c9d1d-d6Dzxh-87A19T-cwxr2Q-8JmW1o-8dAxwX-cHmsVd-cvrurd-9WsPv2-a6pWNF-3dAJ9-9REZ92-3dAF7-febhm4-47RgCP-6Py2W1-4RMVxi-5hQ7PK-a3aybs-8XddGE)* A once prominent French Dialect spoken in the upper Mississippi River Valley of the Midwestern United States (specifically in eastern Missouri), is now nearly extinct. Named Missouri French or”pawpaw” French after a local fruit-bearing tree, this unique melding of the Canadian French accent with some Louisiana “Creole” French vocabulary was first established when the French began settling the area in the early 18th century. French workers from the then French Canadian and Louisiana territories flowed into this remote area of the Ozarks to work local lead mines, mixing and blending their two varieties of French to create a very interesting language bridge. Alas, time has not been kind to pawpaw French. With more British influence steadily increasing in the area after the French and Indian war, French began to lose ground as the dominant language of the region. This led to the eventual stigmatization of the language: In the early 20th century, children were punished for speaking pawpaw French in the classroom and parents started to think twice about passing it on to the next generation. In 1980 there were fewer than 1000 speakers of pawpaw French left in the world, and as of today a local news story reported there are fewer than 30. However, the steady decline hasn’t stopped the curiosity of linguists around the country from studying and finding an appreciation for this strange and beautiful version of French, which may prolong the language’s life for a little longer. Although pawpaw French might not be around forever, for now we can at least enjoy this link to the past and celebrate the history and culture surrounding it. Feel free to post your comments below or to learn more information please [read the full article here](https://nhpr.org/post/saving-french-dialect-once-echoed-ozarks "Saving A French Dialect That Once Echoed In The Ozarks"). **Categories:** Blog --- ### [How the Nuremberg Trials Changed Interpretation Forever](https://lsa.inc/how-the-nuremberg-trials-changed-interpretation-forever/) **Published:** October 3, 2014 **Author:** Daniel Kristie **Content:** 3 min read *Translators & Interpreters for the Nuremberg Trials – Image via [Flickr](https://www.flickr.com/photos/wordridden/11188340184/in/photolist-i3FaJY-i3F8sU-i3ESB2-i3FAYK-fixtTC-fixsWQ-fixsqG-fixryw-fixqU7-fiicdk-fiibpR-fixoGY-fiia4T-fixnbm-fii8Lx-fixmcs-eaUeDs-eaUdMq-eaNz7P-eaUavU-eaNwWx-eaU8h3-eaU77C-eaNttr-eaU5ho-eaNrCT-eaNqDT-eaNpxn-eaTZpj-eaTXUj-czv231-c5L9Xq-eaNkdD-eaTVS1-eaTUB7-eaTTj7-eaNfzP-dwidsu-dwicTW-dwcDXc-dwicmE-dwhYds-dwcpXZ-dwcpDe-dwhXdh-dwcp1P-dwcoFF-dwcoop-dwhVSU-dwcnFz)* As the world becomes more and more interconnected globally, the sight of an interpreter rendering a simultaneous interpretation has become common place. However, it hasn’t always been that way. Unbeknownst to most of us, the practice of interpreters rendering this simultaneous interpretation did not exist before 1945. The origins of simultaneous interpretation can be traced back to some of the most famous of trials in all of history: the Nuremberg Trials. Before the end of World War II, all interpretation was done consecutively, meaning one speaker would speak at a time and interpretation would follow. The Nuremberg Trails and the need for “fair and expeditious” trials changed all of this. With the trials themselves being a massive undertaking and the need for the dialogue to be interpreted in the four languages of the nations involved (German, English, French and Russian), there had to be an efficient solution created to expedite the process of rendering all of the communication accurately and completely. One man had the answer, and his name was Col. Leon Dostert. He was the first to believe in and carry out the now commonplace method of simultaneous interpretation. To find out more about how the Nuremberg Trials sparked the creation of simultaneous interpretation and how Dostert helped to have the practice adopted worldwide, please read the [following article](https://www.pri.org/stories/2014-09-29/how-do-all-those-leaders-un-communicate-all-those-languages). **Categories:** Blog --- ### [LSA Celebrates National Customer Service Week](https://lsa.inc/lsa-celebrates-national-customer-service-week/) **Published:** October 9, 2014 **Author:** Daniel Kristie **Excerpt:** In the spirit of National Customer Service Week, we would like to take this opportunity to say thank you for your commitment to helping people communicate. Through our language solutions, you make a positive impact on people's lives around the world every day. **Content:** 2 min read *The LSA Client Services Team* In the spirit of National Customer Service Week, we would like to take this opportunity to say thank you for your commitment to helping people communicate. Through our language solutions, you make a positive impact on people’s lives around the world every day. What we do matters. Together, we help millions of non-English speakers overcome obstacles and flourish in a global environment. We come to work every day knowing we are making a real difference in society, and we couldn’t do it without you, our clients and linguists. It is this passion for helping others that continues to drive our culture of service excellence. [Learn more more about our Customer Service Promise here.](https://lsa.inc/company/customer-service-promise/ "LSA’s Customer Service Promise") **About National Customer Service Week** National Customer Service Week was created by the International Customer Service Association (ICSA) in 1984 in order to further their mission to recognize and reward individuals who provide service to customers as the primary function of their job. In 1992, President George Herbert Walker Bush signed a presidential proclamation establishing the first week of October as National Customer Service week. **Categories:** Blog --- ### [LSA Website Wins International Acclaim](https://lsa.inc/lsa-website-wins-international-acclaim/) **Published:** November 5, 2014 **Author:** Daniel Kristie **Excerpt:** We're proud to announce that LSA has received international acclaim for the company's recently redesigned website and updated corporate brand at lsaweb.com. MarCom Awards recently named LSA as a MarCom 2014 International Gold Award winner. **Content:** 4 min read #### *Lsaweb.com Recognized as Outstanding Creative Achievement* **FOR IMMEDIATE RELEASE:** Media Contact: Keri Robinson Director of Marketing Communications 800.305.9673 X55356 **Horsham, PA (November 5, 2014)** – Language Services Associates (LSA) has received international acclaim for the company’s recently redesigned website and updated corporate brand at [lsaweb.com](https://lsa.inc). MarCom Awards recently named LSA as a MarCom 2014 International Gold Award winner. MarCom Awards is administered and judged by the Association of Marketing and Communication Professionals, consisting of several thousand individuals. The competition recognizes outstanding creative achievement by marketing and communication professionals and has grown to perhaps the largest of its kind in the world. There were over 6,000 entries from throughout the United States, Canada and several other countries in the 2014 competition. Judges are industry professionals who look for companies and individuals whose talent exceeds a high standard of excellence and whose work serves as a benchmark for the industry. “We are honored to accept this international prestige from MarCom Awards,” said Creative Director (LSA), Tony Lannutti. “It’s a great feeling to know that our hard work has been recognized by the Association, and we’re inspired to continue our tradition of innovation in the language service industry.” Winners were selected from over 200 categories in seven forms of media and communication efforts – marketing, publications, marketing/promotion, public service/pro bono, creativity and electronic/interactive. A complete list winners can be found on the MarCom Awards website at [www.marcomawards.com](https://www.marcomawards.com). View LSA’s new website at [www.lsaweb.com](lsa.inc). **About LSA** Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include [telephone interpreting](https://lsa.inc/solutions/interpretalk-interpreting-by-telephone/), [translation and localization](https://lsa.inc/solutions/professional-translation-services/), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/) and [language assessments](https://lsa.inc/solutions/language-assessments/). To learn more about LSA, please call 800.305.9673 or visit [www.lsaweb.com](https://lsa.inc). \#### **Categories:** Press Releases --- ### [Why Should We Save the World's Dying Languages?](https://lsa.inc/save-worlds-dying-languages/) **Published:** December 12, 2014 **Author:** Daniel Kristie **Content:** 2 min read *Image via [Flickr](https://www.flickr.com/photos/worldbank/8880738432/in/photolist-ewL78S-9JuWJa-6d4dM3-7DVn2d-8QYUTr-ngGYYG-nydKbu-ngH6vE-nA5jwF-nA8MXY-nA4LbP-nA3GVd-niSEiT-nA81Lf-niSQXi-aT9wD6-dJB4FH-niRW52-4e8gXR-e2RjE5-dLSUoz-6ehCqo-7CJCts-nHngKL-niSUmd-7dAnMu-niMUWZ-niN8V5-pG4zy4-9Jd6U5-7BVGUZ-6YUwza-dJFTus-8rMufd-cLujKb-bYMCaS-7EjL4C-dVyaXd-dLAgYj-dJGND9-dJHuuh-of6q-ngH5vc-ngH52L-nxUBqT-nxWQRN-ngH5xW-nxUJzH-nw9CGQ-nycATk)* Rather than traditional arguments for why we should strive to save all of the world’s 6,000-some languages, John McWhorter of Columbia University brings a fresh perspective to languages’ value. The lens of a language presents a unique way of viewing the world, linguists have typically argued. Some ideas have no direct word-for-word interpretation or translation from one language to the next. Japanese speakers name blocks when giving addresses, not streets, [for example](https://www.ted.com/talks/derek_sivers_weird_or_just_different?language=en "Derek Sivers: Weird, or just different? - TED Talks"). Russians have no one word for the color blue. McWhorter, a professor of linguistics, brings alternative arguments for saving languages to his students: 1. Language is central to a culture’s identity. 2. Languages’ variance is just as scientifically significant as that of the world’s flora and fauna. [View McWhorter’s full opinion piece here](https://www.nytimes.com/2014/12/07/opinion/sunday/why-save-a-language.html?emc=edit_tnt_20141205&nlid=53284557&tntemail0=y&_r=0 "Why Save Languages? - New York Times"). What are your thoughts on saving the world’s languages? Share your comments below! **Categories:** Blog --- ### [A Closer Look at Mayan Languages](https://lsa.inc/closer-look-mayan-languages/) **Published:** January 16, 2015 **Author:** Daniel Kristie **Content:** 4 min read *Image via [Flickr](https://www.flickr.com/photos/alanmorris/5964954059/in/photolist-a66TUa-a66MyP-aA8AV3-94UFr1-pmgsqh-ixJCx-9x3YXy-9wZYVZ-pKyUEh-a69RZ1-a66Rnn-a66VXD-a69LQU-a69Hv9-a69EP9-a69EhJ-a69PXQ-a66YWM-a671SX-a69GhW-a69RaW-a69L79-a66SVx-a66X2v-a69CFu-a66Z66-a69GtY-a69NSu-a6733c-a672cB-a69QEU-eaSZZX-iR2UJ8-eaYznC-96MRv3-e81tBT-e87a1E-d98F55-aBSdrD-aBUTj1-bPrXzv-9w5btY-bofzJk-HSQhe-HTimg-aeqURQ-e87coo-4R3eDQ-9v9KtX-e87vkE)* One of the ways LSA anticipates the language needs of its clients is by staying on top of migration flows across the world. The need for language services support in Mayan languages across the healthcare, law, non-profit sectors and other industries is imminent. Did you know that there are over 20,000 Mayas living in San Francisco? Interested in learning more about the Mayan language family? Check out some of the fun facts we’ve compiled for you below! ### Did You Know? - Just as people from China don’t speak “Chinese” but rather Mandarin, Cantonese or another specific language, the Mayan people do not speak “Mayan.” They speak one of more than 25 languages in the Mayan language family. - Guatemala recognizes at least 20 Mayan languages within its borders. - Mexico recognizes 10 Mayan languages in its southeastern region. - Mayan languages are mutually unintelligible, meaning a speaker of one will not easily understand a speaker of another, though they may share cultural traits within a group. - There may be as many as six million native speakers of Mayan languages living in Belize, Guatemala, Honduras, El Salvador, Mexico and the United States. - Most Mayan language speakers prefer their native tongue to Spanish or English. - A few Mayan languages are tonal, such as Yucatec Maya. - Most Mayan languages lack the sounds /b/, /d/, /g/ and /z/. - Word order varies among the Mayan languages, while English is usually represented as Subject-Verb-Object (SVO). - Vocabulary for all comes from Proto-Mayan, spoken 5,000 years ago. Some words are borrowed from Spanish or other Mayan languages. Want a listen? Linguist Nikte Sis Iboy presents her work on the Mayan language of Guatemala Kaqchikel in [this video](https://www.youtube.com/watch?v=kTByrFmp1IM "Presentation on the Kaqchikel language by linguist Nikte Sis Iboy, in Achi "). She does so in Achi, another Mayan language of Guatemala! We are proud to partner with professional Mayan interpreters to meet the needs of our clients. [Contact an LSA representative today to learn more](https://lsa.inc/contact/ "Contact")! **Categories:** Blog --- ### [LSA Supports MIIS Students for 10th Consecutive Year](https://lsa.inc/lsa-supports-miis-students-10th-consecutive-year/) **Published:** January 21, 2015 **Author:** Daniel Kristie **Content:** 3 min readSince 2005, LSA has proudly been providing scholarship funds to the [Middlebury Institute of International Studies](https://www.miis.edu/) (formerly the Monterey Institute of International Studies, MIIS). The goal of MIIS is to prepare students from all over the world to make a meaningful impact in a rapidly changing global community. LSA is honored to have formed such a strong, lasting partnership with this esteemed institution. In fact, many of LSA’s talented linguist partners (and some employees) are MIIS graduates. As the world becomes more and more globalized, the need for professional language services providers (like LSA) and international professional education institutions (like MIIS) will continue to rise. As LSA’s Founder, Chairman and CEO, Laura K.T. Schriver, has always said, “better understanding IS good business.” LSA looks forward to continue growing its relationship with the entire MIIS community. Interested in learning more about MIIS? Check out the below fast facts! - The MIIS student body represents **43** countries and **40** native languages - **28%** of MIIS students come from outside of the U.S. - **$55,186** is the total yearly expense for the average MIIS student - **90%** of MIIS students receive some sort of merit scholarship - Gifts to MIIS have more than doubled in the last fiscal year, topping **$6.5 million** Are you a MIIS graduate? What are some of the fun facts you’d add to this list? Please post your comments below! To learn more about how LSA can help you meet your interpretation and translation needs, [please contact us](https://lsa.inc/contact/ "Contact"). **Categories:** Blog --- ### [Happy News: Language is Bent to the Positive](https://lsa.inc/happy-news-language-bent-positive/) **Published:** February 13, 2015 **Author:** Daniel Kristie **Content:** 3 min read *Image via [Flickr](https://www.flickr.com/photos/jrsnchzhrs/2965432146/in/photolist-5w3BEs-nXSHAp-DPWnp-iEEQ7s-5MY3iq-5GrTG-34Ydj3-guwWV7-bzQgap-bcp5VH-6robm-88ES4n-4DX1uB-ogd3AJ-dVy7PS-of4zQa-jR9gc-5Sqz9E-7bd3g8-6fSNKq-jqQt76-6fNCyF-vfYeb-6fSXcE-bxntKK-dKqBSZ-gLMmu6-bcp5VV-bcp5VR-bxntKk-3onoxi-3Vr8c-oCnML-31URAF-aeWq1E-6fNCrV-7baHmM-8kqWBn-6fSNBA-6fNDGX-6fSSyE-7be69Q-8kqUgt-7a2453-7a244Y-79XgbD-7a245b-79Xgdc-of4nDM-8ku5Rw)* Happy Friday! With the holiday weekend in the U.S. right around the corner, a look at the world’s hedonometer (happiness meter) via [linguistic research](https://www.sciencealert.com/spanish-is-the-happiest-language-chinese-is-the-most-balanced-new-study-reveals) is in order! Linguists recently decided to test psychologists’ 1969 hypothesis that humans universally and subconsciously use more positive than negative vocabulary in speech and writing. “Put even more simply, humans tend to look on (and talk about) the bright side of life,” the University of Illinois researchers said. So is this universal “positivity bias” in language true? Researchers from the University of Vermont and not-for-profit research and development organization the MITRE Corporation recently confirmed this suspicion. Researchers used texts, speech and websites to create a pool of the 10,000 most frequently used words in each of the languages studied: English, Spanish, French, German, Brazilian Portuguese, Korean, Chinese (simplified), Russian, Indonesian and Arabic. Native speakers rated each word on a scale of how happy (10) or sad (1) the word’s connotation was to them. ‘Laughter’? An average of 8.5. ‘Greed’? An average of 3.06. Overall, humans use more positive language than negative. We see the good, the silver lining, the what-have-you, holiday weekend or not! And while the team’s findings were largely universal in confirming this positivity bias, slight differences between languages’ hedonometers were noted. Need a pick-me-up? Try reading a Spanish book or website. Want to learn more about how LSA can help keep your Limited English Proficient customers or patients happy? [Click here to contact us today](https://lsa.inc/contact/ "Contact"). **Categories:** Blog --- ### [LSA Helps Fund Life-Changing Medical Treatments With Watsi](https://lsa.inc/lsa-helps-fund-life-changing-medical-treatments-watsi/) **Published:** February 27, 2015 **Author:** Daniel Kristie **Content:** 4 min readLSA is proud to announce its partnership with [Watsi](https://watsi.org/) for the second consecutive year! Through monthly donations, we are helping fund life-changing medical treatments for individuals in developing countries. Did you know that **11,004** people have funded healthcare for **3,729** patients in **20** countries through Watsi (numbers published as of 2/26/15)? So far this year, we have helped Kelvin and Teresa get the medical treatments they need to enjoy a better quality of life. Learn more about Kelvin and Teresa by reading their stories below! ### Meet Kelvin ![OLYMPUS DIGITAL CAMERA](/wp-content/uploads/2015/02/Kelvin.jpg "- Language Services Associates") Kelvin is an energetic six-year-old boy from Tanzania who enjoys running around and playing with his friends. Kelvin was born with a bilateral clubfoot, a condition that causes his feet to turn inward, and that can lead to early osteoarthritis. Kelvin’s parents are small-scale farmers and they cannot afford to pay for treatment. With the help of LSA, Kelvin was able to receive the treatment necessary for him be able to walk properly and develop normally without the risk of early osteoarthritis. ### Meet Teresa ![Teresa](/wp-content/uploads/2015/02/Teresa.jpg "- Language Services Associates") Teresa is a three-year-old girl from Guatemala who was born with extra toes on her right foot, which makes walking very painful. Her father is a manual laborer who has a difficult time finding work; the family cannot afford to pay for the surgery needed to correct Teresa’s defect. With the help of LSA, Teresa was able to get surgery to correct her orthopedic defect, allowing her to walk without pain. Are you interested in funding life-changing medical treatments for people around the world? Visit [Watsi.org](https://watsi.org/) to learn more and meet the patients that need your help! **Categories:** Blog --- ### [Employee Spotlight - Kristin Fullam](https://lsa.inc/employee-spotlight-kristin-fullam/) **Published:** March 11, 2015 **Author:** Daniel Kristie **Content:** 9 min read [*Photo Credit: John Wesley Photography (John Graves, VRI Manager)*](https://www.johnwesleyllc.com/) ### Meet Kristin Fullam – LSA’s Vendor Procurement Administrative Support Specialist A Philadelphia native who makes a mean buffalo chicken dip, Kristin is best known for her bubbly personality and contagious energy. She is always smiling and eager to take on her next challenge. For Kristin, every task is an opportunity to learn, engage and grow. Learn more about Kristin in our Q&A below! **Q: What makes LSA unique or special compared to your work experiences elsewhere?** I leave the office every day feeling really good about the service LSA provides. We help people communicate regardless of the language they speak; we give them a voice! It’s pretty amazing when you think about it. **Q: Can you describe a project you’re currently working on?** I’m currently offering cross-training sessions through a series of *Lunch and Learns.* Anyone at LSA who wants to learn more about the strict documentation process Vendor Procurement complies with to meet client requirements can participate. Some of the items we review are HIPAA compliance regulations for independent contractors, language proficiency testing, industry standards and protocol, vendor orientation…and much, much more! **Q: How would your teammates describe you?** Hmm…loud is the first word that comes to mind! They’d probably also say I’m organized, dedicated, detail oriented and proactive. **Q: LSA helps people and companies *survive and thrive in a global environment*. In your role, how do you help LSA achieve this mission?** Aside from managing all of the documentation and background check requirements for LSA’s linguists, I help my team actively seek qualified interpreters across all languages. This allows us to meet the vast language and cultural needs of our client base. We just added Kyrgyz (a Turkic language spoken by about 4 million people) to our list of 200+ language offerings. We’re pretty excited about it! **Q: What’s your favorite event at LSA?** This May, LSA will be celebrating its 10th annual International Food Day event! It’s a huge potluck lunch where we all come together to celebrate the company’s diversity. Everyone brings something that represents their heritage. All the dishes are delicious but the one I’m most looking forward to is Dennis Daniels’ (Sales Associate, LSA) [samosa](https://en.wikipedia.org/wiki/Samosa)! **Q: LSA aims to provide the best customer service possible. How are some of the ways you deliver exceptional service to LSA’s linguists?** The answer to that is pretty simple. I treat our linguists the way I want to be treated. This is their livelihood – how they provide for their families – and I take that very seriously. I really get to know our linguists and connect with them on a personal level. As a result, they feel comfortable with me, and with LSA in general, and they’re more motivated to provide our clients’ with the best service experience possible. **Q: Which LSA core value resonates with you the most? How so?** All of [LSA’s core values](https://lsa.inc/company/mission/ "Mission, Vision & Core Values") help guide and influence my behavior in some way, but I’d have to go with *Never Stop Learning*. I love learning new things and I’m always finding ways to expand my knowledge base. My passion for learning is what inspired me to go back to school and pursue a Master of Science in Human Capital Development, which I’m proud to say I’ll be receiving this May! **Q: Do you have a favorite quote?** I love this quote from Vivian Greene: *“Life isn’t about waiting for the storm to pass… It’s about learning to dance in the rain.”* **Q: If you had a “theme song” that played whenever you walk into a room full of people, what would it be?** “Roar” by Katy Perry. It’s such a fun, upbeat song. **Q: In the movie based on your life, who plays you?** That’s a tough question! I think I’d have to go with Melissa McCarthy. **Q: Do you have any hidden talents we should be aware of?** I can paint and draw. I attended art school after graduating from Saint Hubert Catholic High School to master my craft, but never pursued it professionally. Some of my paintings are actually hanging in my house! **Q: What do you consider your greatest achievement?** Without a doubt my greatest achievement was receiving my Bachelor of Arts degree from La Salle University. Because I went back to school at the age of 30, I was able to appreciate it more and approach things from a much different perspective. I didn’t take the time for granted, and I embraced every opportunity that came my way. **Q: What are some of the things you enjoy doing outside of LSA?** I love to paint, draw, read, take pictures and spend quality time with my family and friends. I would like to learn American Sign Language (ASL); it’s something I’ve always wanted to pursue. Maybe after graduating this May I’ll finally be able to! **Categories:** Blog --- ### [LSA Recognized for Excellence in Interactive Media Production](https://lsa.inc/lsa-recognized-for-excellence-in-interactive-media-production/) **Published:** April 9, 2015 **Author:** Daniel Kristie **Excerpt:** LSA receives a Horizon Interactive Award for its redesigned website and updated corporate brand! This is the second time LSA's website has received international acclaim. Learn more. **Content:** 3 min readWe’re excited to announce LSA has received a Horizon Interactive Award for its redesigned website and updated corporate brand! [This is the second time LSA’s website has received international acclaim](https://lsa.inc/lsa-website-wins-international-acclaim/). “We are truly honored by this recognition,” said Tony Lannutti, Creative Director, LSA. “Receiving this award validates our creative efforts and motivates us to continue to be a leader and innovator in the language services industry.” In its 13th year, the Horizon Interactive Awards was created to recognize excellence in interactive media production worldwide. Since 2001, the competition has received tens of thousands of entries from many countries around the world and nearly all 50 U.S. states. The judging process involves a Horizon Interactive Awards advisory panel, end user panel and a worldwide panel of judges consisting of industry professionals. “The 2014 competition represents an amazing display of digital artistry, innovation and craftsmanship,” said, Mike Sauce- Founder of the Horizon Interactive Awards. “We have continued to see a trend where an emphasis is placed on consistency of the digital experience across all touch-points of user interaction from desktop to tablet to mobile phone. In this year’s competition, we were astounded by not only the responsive, full screen and immersive desktop experiences but the optimization of screen real estate and attention to purpose for tablets and other mobile devices. All this while providing engaging and rich multi-media solutions to users. The bottom line, our 2014 winners truly do exhibit a mastery of the optimal blend between aesthetics, outstanding content, innovation, usability and performance.” For more information, visit [www.horizoninteractiveawards.com](https://www.horizoninteractiveawards.com/). **Categories:** Blog --- ### [Monthly Watsi Update - Meet Esupat and Daw Myint](https://lsa.inc/monthly-watsi-update-meet-esupat-and-daw-myint/) **Published:** April 10, 2015 **Author:** Daniel Kristie **Content:** 5 min read Through monthly donations to [Watsi](https://watsi.org/), LSA helps fund life-changing medical treatments for individuals in developing countries. This month, LSA helped Esupat and Daw Myint get the medical treatments they need to enjoy a better quality of life. Learn more about Esupat and Daw Myint by reading their stories below! Esupat is an 11-year-old girl from Tanzania. She enjoys singing and playing ‘rede,’ a local ball game. While at home, Esupat and her sister help with the household chores, like washing dishes, collecting firewood and herding calves. Unfortunately, Esupat has a burn contracture on her right elbow and wrist from an incident that occurred as a baby, resulting in the inability to fully extend her right arm. Esupat’s parents work as livestock keepers and cannot afford the cost of surgery. LSA, in partnership with Watsi and other donors, funded Esupat’s treatment to release the burn scar contracture. She is now able to straighten her arm and perform activities more easily! ### Meet Daw Myint ![](/wp-content/uploads/2023/06/2015-02-05_15.07.14.jpg "- Language Services Associates") Daw Myint is a 56-year-old mother of five. She lives with her husband and their son in Burma. When she feels well enough to cook, Daw Myint earns a meager income selling snacks. Their son works as a mechanic to pay the family’s rent and bills, and another daughter is occasionally able to send money. Because of their tight finances, Daw Myint has not been able to seek treatment for her cervical polyp. “She is extremely concerned that her condition may turn into cancer due to her age,” reports Watsi medical partner Burma Border Projects. “She has lived with her symptoms as a secret because her family doesn’t make enough to live comfortably, and she is also concerned because if she waits longer and her symptoms get worse, she would be more of a burden to her family. If she has cancer, she is willing to live with it untreated because they can’t afford it financially.” LSA, in partnership with Watsi and other donors, funded a surgery to remove Daw Myint’s cervical polyp, and to cover comprehensive treatment during the recovery process. Soon Daw Myint should be able to return to her husband, children and grandchildren, and resume some of her favorite activities, like gardening and cooking to provide for her loved ones! Are you interested in funding life-changing medical treatments for people around the world? Visit [Watsi.org](https://watsi.org) to learn more and meet the patients that need your help! **Categories:** Blog --- ### [LSA Receives Diverse Supplier of the Year Award at MedAssets Healthcare Business Summit](https://lsa.inc/lsa-receives-diverse-supplier-of-the-year-award-at-medassets-healthcare-business-summit/) **Published:** April 20, 2015 **Author:** Daniel Kristie **Content:** 4 min read ### MedAssets Names LSA Diverse Supplier of the Year *Company Recognized for its Commitment to Diversity and Inclusion for Improved Patient Care* **FOR IMMEDIATE RELEASE:** Media Contact: Keri Robinson Director of Marketing Communications 800.305.9673 X55356 **Horsham, PA (April 17, 2015)** – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, received the coveted Diverse Supplier of the Year Award at the 15th annual [MedAssets Healthcare Business Summit](https://ir.medassets.com/releasedetail.cfm?ReleaseID=907017). The company has been recognized for its support in building strong and diverse communities to help improve the quality of healthcare. As a certified [Minority and Women Business Enterprise](https://mwbe.com/) (MWBE), LSA has been providing interpretation and translation solutions on the MedAssets contract since 2009. Each year, more and more MedAssets members take advantage of LSA’s language solutions to effectively meet the needs of their diverse patient populations, ensuring the consistent delivery of culturally competent care. “It’s an honor to be recognized by MedAssets for our commitment to diversity and inclusion in healthcare,” said Starla Keith, Executive Vice President, Sales and Marketing, LSA. “We have developed a great relationship with MedAssets and their members over the years, one based on trust, mutual respect and a common goal to provide the highest quality healthcare services, regardless of a patient’s race, ethnicity or language. We look forward to continuing our successful and productive relationship with MedAssets, their members and the diverse patients we serve.” LSA provides tiered volume-pricing discounts to all MedAssets members under Contract Number ESO1049. The language services on this contract include the following: [telephone interpreting](https://lsa.inc/solutions/telephone-interpreting/ "Telephone Interpreting"), [translation and localization](https://lsa.inc/solutions/translation-and-localization/ "Translation and Localization"), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/ "Video Remote Interpreting") and [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/ "Face-to-Face Interpreting"). **About LSA** Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include [telephone interpreting](https://lsa.inc/solutions/telephone-interpreting/ "Telephone Interpreting"), [translation and localization](https://lsa.inc/solutions/translation-and-localization/ "Translation and Localization"), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/ "Video Remote Interpreting"), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/ "Face-to-Face Interpreting"), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/ "American Sign Language") and [language assessment](https://lsa.inc/solutions/language-assessments/ "Language Assessments")s. For more information on the company, please visit [www.lsaweb.com](https://lsa.inc/medassets-names-lsa-diverse-supplier-of-the-year/www.lsaweb.com). \#### **Categories:** Press Releases --- ### [Monthly Watsi Update - Meet Cedric](https://lsa.inc/monthly-watsi-update-meet-cedric/) **Published:** May 8, 2015 **Author:** Daniel Kristie **Content:** 3 min read We’re so honored to be a member of [Watsi’s Universal Fund](https://watsi.org/universal-fund)! Through monthly donations to the nonprofit company, we help fund life-changing medical treatments for those in need across the world. This month, LSA – in partnership with Watsi and other online donors – raised funds for Cedric, a 12-year-old boy from Haiti, to repair his atrial septal defect. Read Cedric’s story below. Cedric was born with a heart condition called atrial septal defect. He has a hole between the upper two chambers of his heart. “Blood passes through this hole and back to the body without first obtaining oxygen,” explains Watsi’s medical partner, Haiti Cardiac Alliance (HCA). “This leaves him constantly short of breath and unable to exert himself. If untreated, this condition could become fatal.” With the help of online donors, Cedric will now be able to travel overseas to a hospital with cardiac specialists who can perform surgery to repair the hole in his heart. Following the closure of the hole between his atria, Cedric’s heart should engage in normal blood flow. He will have full relief from his symptoms and will be able to resume the activities he loves, like playing soccer. Are you interested in becoming a member of Watsi’s Universal Fund? Visit [Watsi.org](https://watsi.org) to learn more and meet the patients that need your help! *“We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.”* – Chase Adam, Founder of Watsi **Categories:** Blog --- ### [Multilingual Contact Centers & Privacy: Five Questions To Ask Your Language Services Provider](https://lsa.inc/multilingual-contact-centers-privacy-five-questions-to-ask-your-language-services-provider/) **Published:** June 3, 2015 **Author:** Daniel Kristie **Content:** 5 min readWhen it comes to meeting the needs of non-English speaking customers, many of today’s leading contact centers partner with a language services provider (LSP) for telephone interpretation support. As with all third-party vendors, it’s important you take the time to carefully vet your LSP. How are they maintaining the confidentiality, integrity and security of the personal information your customers have entrusted you with? From account numbers, to billing records, to genetic information, telephone interpreters come in contact with many different types of personal information in the daily discharge of their duties. Are you currently partnered with an LSP? Are you considering partnering with an LSP for interpretation support? Here are five questions every multilingual contact center needs to be asking their language services vendor! #### 1. Have your employees and independent contractors received privacy awareness training? All employees and independently contracted interpreters should be given a specific set of instructions on the proper way to handle personal information, the process for reporting a potential data breach and penalties for non-compliance. #### 2. How are you monitoring the activity of your independent contractors? Your LSP should have a dedicated Quality Assurance team in place. These individuals should be monitoring and evaluating independent contractor activity on a daily basis to ensure compliance requirements are being met to the fullest. #### 3. Have you engaged a third party vendor to conduct a risk assessment? A third party security firm should have carefully assessed your LSPs policies, procedures, information systems and network infrastructure to ensure the complete privacy of your customers current and future personal information. #### 4. Have you developed security policies and procedures with regards to private information? Your LSP should have a specific set of security policies and procedures in place for the following: password authentication, e-mail and Internet usage, inactivity timeouts, sending and receiving personal information by fax, encryption, document shredding, data loss prevention, clean workstations, mobile device management, independent contractor credentialing systems and content management systems. #### 5. What happens in the event of a data breach? It’s important your LSP have a written policy in place detailing the action steps that will be taken should there be a breach in data. This policy should also state if the organization will hold the breaching party accountable for his / her actions (i.e., accidental vs. willful). These are just some of the many questions multilingual contact centers should be asking their language services vendor to ensure the protection of their customers data. ### Interested in learning more? Visit LSA at booth number 727 at the 16th Annual Call Center Week Conference & Expo and speak with one of our dedicated representatives. ### [Sign up for our FREE High Roller event at Call Center Week](https://lsa.inc/ccw-2015/)! **Categories:** Blog --- ### [Watsi Update - Meet Garlens](https://lsa.inc/watsi-update-meet-garlens/) **Published:** June 16, 2015 **Author:** Daniel Kristie **Content:** 3 min readWe’re so honored to be a member of [Watsi’s Universal Fund](https://watsi.org/universal-fund) and to help patients across the world receive the medical treatments they desperately need. This month, LSA’s donation went to Garlens – a beautiful one-year-old boy from Haiti – who will undergo surgery to treat a rare congenital heart disease. Learn more about Garlens’s story below. One-year-old Garlens lives with his mother and grandmother just east of Port-au-Prince, Haiti. Garlens has been diagnosed with total anomalous pulmonary vein return, which is a rare congenital heart condition in which his pulmonary veins do not connect to the heart in the normal anatomical location. As a result, blood and oxygen cannot circulate normally through his body, making him extremely sick and oxygen-deprived. Without heart surgery, his life expectancy would be months or even weeks. “Following surgery, normal blood flow should be restored to Garlens’s heart and he should be able to live a full and normal life,” reports Watsi’s medical partner, Haiti Cardiac Alliance (HCA). “I have been praying to God every day to make a path for Garlens to live,” said Garlens’s mom. “My prayers are about to be answered!” We are so happy to be able to help Garlens receive this important medical treatment! Are you interested in becoming a member of Watsi’s Universal Fund? Visit [Watsi.org](https://watsi.org) to learn more and meet the patients across the world that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [LSA Donates Computers to Local Nonprofit](https://lsa.inc/lsa-donates-computers-to-local-nonprofit/) **Published:** July 16, 2015 **Author:** Daniel Kristie **Content:** 3 min readLSA has donated 40 computers to [Palms Solutions](https://palmssolutions.org/), a nonprofit organization dedicated to strengthening the African Diaspora through education, health and entrepreneurship. According to Jean Marie Kouassi, Executive Director of Palms Solutions, 15 of the computers will be used for [TIMBA](https://palmssolutions.org/programs-2/timba-2/), an after-school program for under-served students in the Philadelphia region that incorporates Technology and Inquiry into a Multicultural Bilingual Academic setting. TIMBA students will use the new computers this September to complete writing assignments, conduct online research and participate in interactive math exercises. The remaining computers will be sent to Eritrea, Africa for the organization’s [Women Empowerment Program](https://palmssolutions.org/programs-2/welead/). This program strives to empower and educate African women, both from the Diaspora and their homelands, giving them the skills and tools needed to achieve their full potential. The computers being sent to Eritrea will help address some of the many problems these women face today, like being limited to household work only. “We are very grateful to LSA for the generous computer donation for our TIMBA and Women Empowerment programs,” said Kouassi. “This is a great example of an organization thinking locally while acting globally.” The computers were made available for donation as a result of LSA’s continued efforts to refresh its technological environment. Two computers have also been donated to [Vulcan Lyric](https://www.vulcanlyric.org/) (formerly known as the Center City Opera Theater) for office use. **Categories:** Blog --- ### [Peace Corps Teacher Enlists Pearl Jam for Ethiopians' English Studies](https://lsa.inc/peace-corps-teacher-enlists-pearl-jam-for-ethiopians-english-studies/) **Published:** September 4, 2015 **Author:** Daniel Kristie **Content:** 3 min read Image [via](https://www.alternativenation.net/100-ethiopian-kids-sing-pearl-jam-even-flow/) There’s no doubt that studying English can be just as taxing as it is rewarding, but sometimes a little [motivation from a 90s rock band](https://www.alternativenation.net/100-ethiopian-kids-sing-pearl-jam-even-flow/) doesn’t hurt. Matt Westerberg is a Peace Corps teacher in northern Ethiopia, where the national language is Amharic ([one of 86 living languages](https://www.ethnologue.com/country/ET)) but knowing English is crucial to enrollment in universities or career development. Matt teaches 9th grade English and runs the school’s English club. Fortunately for Matt’s students, they have a taste for the grunge rock he loves and incorporates into the classroom. “After class one day I jokingly wrote the chorus line to Pearl Jam’s “Even Flow” on the chalkboard,” Matt writes. “I thought it would be funny to have the kids try and learn it. They laughed their way through it. The next day, they demanded to try it again.” Matt describes how learning the song “Even Flow” together opened up even the shiest of his students. Eventually they mastered the song and were requesting more lyrics to learn. When class finished on time, Matt would sprinkle in lyrics from Red Hot Chili Peppers “Under the Bridge” and Metallica’s “Enter Sandman.” “Grunge is so far from anything they normally listen to in Ethiopia, ” Matt says. “However, they love the energy of it and a few students really like the style.” Next up for Matt’s students? Probably a Foo Fighters song school project, he reports. You can watch Matt’s video of his students performing “Even Flow” below. https://www.youtube.com/watch?v=bRW4MeU\_Umg Can’t view the video? Watch [here](https://www.alternativenation.net/100-ethiopian-kids-sing-pearl-jam-even-flow/). [Contact us](/contact/) to learn more about how LSA can help you meet your intercultural communication needs. **Categories:** Blog --- ### [LSA Sponsors Philadelphia’s xCultural Passport Week 2015](https://lsa.inc/lsa-sponsors-philadelphias-xcultural-passport-week-2015/) **Published:** September 10, 2015 **Author:** Daniel Kristie **Excerpt:** We're pleased to announce our sponsorship of Philadelphia’s xCultural Passport Week September 13 - 20, 2015. The event will highlight the city’s immigrant heritage and cultural diversity to promote understanding and strengthen connections between US-born citizens, immigrants, and persons of diverse backgrounds. **Content:** 5 min read ### LSA Sponsors xCultural Passport to PHL Week 9/13 – 9/20/2015 *Company Supporting Local Event to Strengthen City’s Intercultural Connections* **FOR IMMEDIATE RELEASE:** Media Contact: Tony Lannutti Creative Director 800.305.9673 X55319 **Horsham, PA (September 10, 2015)** – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, is pleased to announce its sponsorship of Philadelphia’s xCultural Passport Week September 13 – 20, 2015. The event will highlight the city’s immigrant heritage and cultural diversity to promote understanding and strengthen connections between US-born citizens, immigrants, and persons of diverse backgrounds. LSA has partnered with the City of Philadelphia since 2009 to support communication with government and city services and with Philadelphia’s Department of Public Health since 2004. LSA also partners with a number of hospitals, universities, law offices, and other entities in the city. In addition to its sponsorship, LSA is lending its expertise in interpretation and translation services to a panel—Introduction to Language Access—on Monday, September 14 at 9 a.m. The panel will feature Sarahlyn Branson, Director of Client Services, and share with government, nonprofit, and community-based organizations how to communicate with Limited English Proficient (LEP) clientele in accordance with the city’s Executive Orders and directives. Other events around the city will include a Japanese tea ceremony, cooking demonstrations, lectures, workshops, exhibits, soccer tournaments, and tours of Philadelphia. LSA is proud to present this annual week alongside the Philadelphia Mayor’s Office of Immigrant and Multicultural Affairs (MOIMA), established in 2013 to ensure the well-being of immigrants and other diverse groups by providing access to city services, developing economic resources, promoting civic participation, and assisting with educational opportunities. “We are excited to partner with LSA during the third edition of xCultural Passport Week, which provides an opportunity to raise awareness about the city’s growing immigrant community, and a space to celebrate the city’s diversity,” said Jennifer Rodriguez, Executive Director of MOIMA. To register for the free Introduction to Language Access event, please [click here](https://www.eventbrite.com/e/introduction-to-language-access-registration-18244257064). **About LSA** Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include [telephone interpreting](https://lsa.inc/solutions/telephone-interpreting/ "Telephone Interpreting"), [translation and localization](https://lsa.inc/solutions/translation-and-localization/ "Translation and Localization"), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/ "Video Remote Interpreting"), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/ "Face-to-Face Interpreting"), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/ "American Sign Language") and [language assessments](https://lsa.inc/solutions/language-assessments/ "Language Assessments"). For more information on the company, please visit [www.lsaweb.com](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Featured Translation Project – World Meeting of Families](https://lsa.inc/featured-translation-project-world-meeting-of-families/) **Published:** September 16, 2015 **Author:** Daniel Kristie **Content:** 6 min readThe [World Meeting of Families (WMOF)](https://www.worldmeeting2015.org/) Congress is a tri-annual international gathering where families are invited by the Pope to share experiences, dialogue, and prayers and grow as family units. When the WMOF decided to host its eighth international Congress at Philadelphia’s Pennsylvania Convention Center, the organization knew it would require communication on a global scale. The event’s mission of love – “the family fully alive” – would need to reach international guests and diverse American communities, and the language mix would vary as registration continued. Early on, WMOF staff knew they would have keynote speakers’ addresses simultaneously interpreted into Spanish, Italian, French, Vietnamese, and American Sign Language to support the more than 15,000 attendees. But what about the printed materials that supplement the Congress all week long? WMOF turned to [Language Services Associates (LSA)](https://lsa.inc/) for professional translation support to ensure accurate and clear communication with the families, clergy, government officials, media, and corporations attending. After working closely with WMOF communication staff to translate a number of press releases in preparation for the event, WMOF also engaged LSA for the translation of its brochure, to be distributed on site. LSA Translations Manager and Project Manager for WMOF, Colleen Biggs shared more details on the organization’s extensive translation needs. **What did this project entail?** LSA translated press releases, marketing collateral, and a program brochure into five languages: Spanish, Brazilian Portuguese, Italian, French, and Vietnamese. **Can you take us step by step through this project from start to finish?** LSA had translated some press releases in the spring of 2014. WMOF contacted LSA in 2015 to participate in a bid for translation work relating to the Pope’s visit in September. We submitted a proposal and won the bid. The work consisted of more press releases, marketing collateral, and a program brochure. The client (WMOF) submitted documents for translation and monitored progress via LSA’s online platform INTERPRETRAC®. Linguists used their own tools to manage translation assets (Translation Memories, glossaries, etc.) To date, we have translated about 35 different projects, totaling 80,000 source words, in a combination of languages. **How did LSA select linguists to work on this project?** LSA used trusted linguists that we have had a relationship with for many years. These linguists work very quickly and diligently and pay very close attention to detail. LSA also worked with a very talented design team that provided the layout for the program brochure in record time. **What challenges did you face when working on this project? How did your team come up with solutions to meet those challenges?** The biggest challenge was meeting aggressive deadlines, which we did by putting in extra hours and being very careful to completely understand the scope of the work and the expectations beforehand. We also put a wonderful, dedicated team in place to handle the volume. **What was the initial feedback received from WMOF?** They were very pleased with our work. **What is the current status of this project?** It is almost complete, but there are still projects coming in. There are less than two weeks left until the event, so we expect to continue working with WMOF until that time. Interested in learning more about how LSA can help with your [translation](https://lsa.inc/solutions/translation-and-localization/) needs? [Contact us](https://lsa.inc/contact/) today! **Categories:** Featured Translation Projects --- ### [LSA Sponsors World Meeting of Families' Translation Needs](https://lsa.inc/lsa-sponsors-world-meeting-of-families-translation-needs/) **Published:** September 17, 2015 **Author:** Daniel Kristie **Excerpt:** "It is critical that we not only provide resources in multiple languages, but that we do so in a professional and accurate manner so that everyone attending has the same meaningful experience." - Donna Crilley Farrell, Executive Director of the World Meeting of Families—Philadelphia 2015 **Content:** 5 min read ### Language Services Associates Sponsors World Meeting of Families—Philadelphia 2015 *Company Translating E-mails, Press Releases, and the Congress’ Guidebook* **FOR IMMEDIATE RELEASE:** Media Contact: Tony Lannutti Creative Director 800.305.9673 X55319 **Horsham, PA (September 17, 2015)** – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, is sponsoring the World Meeting of Families—Philadelphia 2015. The company has been helping people communicate for close to 25 years, including clients such as Visa, American Water, and MGM Resorts and, more locally, the City of Philadelphia and Children’s Hospital of Philadelphia (CHOP). The World Meeting of Families Congress is a tri-annual international gathering where families are invited by the Pope to share experiences, dialogue, and prayers and grow as family units. “LSA’s mission to help people survive and thrive in a global environment corresponds with the international Congress’ mission of compassion; the company felt sponsorship of the local event would be a natural extension,” said Starla Keith, LSA’s Executive Vice President of Sales & Marketing. LSA is providing [on-going professional translation support](https://lsa.inc/featured-translation-project-world-meeting-of-families/) on a pro bono basis for e-mail communication and press releases. LSA’s translation team has also translated the World Meeting of Families final program into Spanish, French, Italian, Brazilian Portuguese, and Vietnamese. “We are expecting attendees from more than 100 countries to join us for the Congress and Papal Visit,” said Donna Crilley Farrell, Executive Director of the World Meeting of Families—Philadelphia 2015. “It is critical that we not only provide resources in multiple languages, but that we do so in a professional and accurate manner so that everyone attending has the same meaningful experience.” As a company that provides language support to a large number of healthcare and other organizations serving the public, LSA is pleased to be exhibiting in “The Marketplace” September 22 – 25. If you’re interested in learning more about LSA’s interpretation and translation services, we invite you to visit us at booth number 312 on the exhibit floor of the Pennsylvania Convention Center. Can’t make it to see us in person? Visit us at [www.lsaweb.com](https://lsa.inc) to learn more about how we can help. **About LSA** Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include [telephone interpreting](https://lsa.inc/solutions/telephone-interpreting/ "Telephone Interpreting"), [translation and localization](https://lsa.inc/solutions/translation-and-localization/ "Translation and Localization"), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/ "Video Remote Interpreting"), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/ "Face-to-Face Interpreting"), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/ "American Sign Language"), and [language assessments](https://lsa.inc/solutions/language-assessments/ "Language Assessments"). For more information on the company, please visit [www.lsaweb.com](https://lsa.inc/). \#### **Categories:** Press Releases --- ### [Watsi Update - Meet Musa](https://lsa.inc/watsi-update-meet-musa/) **Published:** October 2, 2015 **Author:** Daniel Kristie **Content:** 3 min readLanguage Services Associates (LSA) is so honored to be a member of [Watsi’s Universal Fund](https://watsi.org/universal-fund)! Through our monthly donations to the nonprofit, we help patients across the world receive the medical treatments they desperately need. Recently LSA’s donation went to Musa–a 17-year-old boy from Tanzania–who will undergo surgery to remove scar tissue from a severe childhood burn, restoring his range of motion. Learn more about Musa’s story below. A talented artist and student of history, English, and science, Musa hopes to become a primary school teacher one day. Musa has achieved his success despite a severe contracture of his axilla, elbow, and wrist, which has severely limited his movement for 14 years. The contracture was the result of a burn when his blanket caught fire as a toddler. Watsi’s medical partner, African Mission Healthcare Foundation, happily reports, “Musa is doing well. Burn contracture release of the axilla and elbow was done successfully.” Musa is also pleased: “I am so happy that the part of my arm which was attached to my body is now free. My arm is much more flexible now than before. I cannot wait to have a straight arm; I will be able to perform many things with ease.” We are thrilled to be able to help Musa receive this important medical treatment! Interested in becoming a member of Watsi’s Universal Fund? Visit [Watsi.org](https://watsi.org/) to learn more and meet the patients across the world that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [Watsi Update - Meet Genesis](https://lsa.inc/watsi-update-meet-genesis/) **Published:** October 6, 2015 **Author:** Daniel Kristie **Content:** 3 min readWe’re so honored to be a member of [Watsi’s Universal Fund](https://watsi.org/universal-fund), helping patients across the world to receive the medical treatments they desperately need through our monthly donations. It’s simple–we enjoy helping people, whether through language support or meeting medical needs. Recently LSA’s donation went to Genesis–a 1-year-old girl from Guatemala–who will undergo treatment for acute pediatric malnutrition over a 3-month period. Learn more about Genesis’ story below. A wildflower lover, Genesis was not meeting developmental milestones due to her acute malnutrition. Genesis’ immune system and energy levels would also be affected if left untreated. Her scheduled treatment will gradually introduce essential nutrients into her diet and provide her with de-worming to increase her caloric intake, Watsi’s medical partner Wuqu’ Kawoq (WK) reports. Genesis’ mother expressed her happiness that treatment can now take place: “I want to see her run around the house again, and have the energy to play with her toys. I love her so much.” We’re excited to have helped Genesis receive this medical treatment! Are you interested in helping patients through Watsi’s Universal Fund? Visit [Watsi.org](https://watsi.org) to learn how the fund works and meet the patients across the world that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [Watsi Update - Meet Kim](https://lsa.inc/watsi-update-meet-kim/) **Published:** October 8, 2015 **Author:** Daniel Kristie **Content:** 3 min readHelping people with language support is always our goal, but we’re also honored to help patients across the world! Through our monthly donations to [Watsi’s Universal Fund](https://watsi.org/universal-fund), we help patients receive important medical treatments. Recently LSA’s donation went to Kim–a 61-year-old man from Cambodia–who will undergo surgery to remove his eyes’ pterygiums. Learn more about Kim’s story below. Kim is a father of five and grandfather to one, making his sight of utmost importance. However, pterygiums in his eyes, growths from unprotected sun exposure that cause blurred vision and a burning sensation, put a damper on Kim’s day-to-day life and make his work in construction nearly impossible. The necessary surgery will restore his vision and eliminate discomfort. “After the surgery, he is looking forward to no pain, going back to his construction job, and he even says he will try to get a second job as a taxi driver to make extra money for his family,” Watsi’s medical partner, Children’s Surgical Centre (CSC) reports. Playing a little harder with the children may also be in store! We’re glad to have helped Kim receive his needed medical treatment, and you can join us! Visit [Watsi.org](https://watsi.org) to learn more and meet the patients across the world that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [Watsi Update - Meet Restetuta](https://lsa.inc/watsi-update-meet-restetuta/) **Published:** October 15, 2015 **Author:** Daniel Kristie **Content:** 3 min readWhether it’s through language or medical support, Language Services Associates (LSA) loves to help people across the world. Our recent donation to [Watsi’s Universal Fund](https://watsi.org/universal-fund) means that Restetuta–a 54-year old woman from Uganda–will receive treatment for an inguinal hernia that has plagued her for years. Learn more about Restetuta’s story below. A mother of 10 children, Restetuta is always putting others first, even when it comes to her health. Restetuta has been suffering with her hernia for four years now, managing pain with medication but putting off costly surgery. Thankfully, Restetuta was referred to Watsi’s medical partner, African Mission Healthcare Foundation (AMHF), to cover the cost of surgical repair. If Restetuta continued to avoid surgery, AMHF reports she could face life threatening complications. “The hernia can get obstructed or strangulated causing intestinal perforation,” AMHF said. After surgery, Restetuta will be able to return to her family in full health, weaving baskets and tending their garden. She and her husband are overjoyed. Interested in helping patients like Restetuta? Check out more about becoming a member of Watsi’s Universal Fund at [Watsi.org](https://watsi.org) and meet other patients that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [Trick or Treat? Foreign Language Horror Films Taunt with Terrors](https://lsa.inc/trick-or-treat-foreign-language-horror-films-taunt-with-terrors/) **Published:** October 29, 2015 **Author:** Daniel Kristie **Content:** 3 min read Images via [IMDB.com](https://www.imdb.com/?ref_=nv_home) Language may not be universal, but screams are! In preparation for Halloween, LSA has compiled some of the most popular foreign language horror films for your next gruesome movie night. Share your favorite fright below! 1. Thirst (“Bakjwi”) – 2009, Korea – Winner of the Jury Prize at Cannes in 2009, the film is a vampire romance that tells the story of a priest who volunteers for a medical experiment to save his constituents. 2. Let the Right One In (“Låt Den Rätte Komma In”) – 2008, Sweden – Based on the novel by John Ajvide Lindqvist, bullied boy Oskar is befriended by Eli, who is more than she seems. 3. The Orphanage (“El Orfanato”) – 2007, Spain – Spain’s highest-grossing film in 2007, this is a classic ghost story set in the orphanage a woman returns to with her family. 4. The Host (“Gwoemul”) – 2007, South Korea – The highest-grossing film in South Korean history, the tale is a family drama mixed with gore as a monster created by chemical dumping kidnaps a girl. 5. Audition (“Ôdishon”) – 1999, Japan – A widower allows a string of women to ‘audition’ for his hand, and the one who strikes his fancy has a gruesome fetish. 6. Cronos – 1993, Spain – Director Guillermo Del Toro’s introduction to the world, Cronos follows an antiques dealer who is pierced by one of his pieces and takes on some sinister traits. Need some more thrills? [You have a scary slew of Spanish choices here.](https://www.imdb.com/search/title?genres=horror&languages=es&sort=moviemeter,asc) Want to narrow your choices to the 21st century? [Invest your time with these top ten terrors.](https://www.metacritic.com/feature/best-foreign-horror-films-since-2000) [To learn more about how LSA can help you communicate with your Limited English Proficient (LEP) clients, contact LSA today!](/contact/) **Categories:** Blog --- ### [Watsi Update - Meet Daniel](https://lsa.inc/watsi-update-meet-daniel/) **Published:** November 9, 2015 **Author:** Daniel Kristie **Content:** 2 min readLanguage Services Associates (LSA) is always seeking opportunities to help people. Recently our monthly donation to [Watsi’s Universal Fund ](https://watsi.org/universal-fund)helped Daniel–an 8-year-old boy from Ethiopia–to receive a needed surgery for Hirschsprung’s disease, which affects the colon. Daniel lives with his younger brother and his mother, whose single-parent income has not been enough to pay for long-term solutions to Daniel’s health. Several years ago, Daniel underwent a colostomy to treat an obstruction, African Mission Healthcare Foundation (AMHF) reports. Daniel needs an additional surgery to fully treat his disease, one which Watsi donors including LSA have made possible. “Despite everything, Daniel is a very happy boy and he has a very positive outlook on life,” AMHF said. “He is dreaming that if he gets well from this condition, he can go to school and become a big government officer.” Interested in helping patients like Daniel? Learn more about becoming a member of Watsi’s Universal Fund at [Watsi.org](https://watsi.org) and meet other patients that need your help! > “We believe everyone deserves healthcare, and we’re making that a reality, one patient at a time.” *– Chase Adam, Founder of Watsi* **Categories:** Blog --- ### [One Million Americans to Learn Mandarin](https://lsa.inc/one-million-americans-to-learn-mandarin/) **Published:** November 18, 2015 **Author:** Daniel Kristie **Content:** 2 min read [*Image via*](https://www.flickr.com/photos/usembassythehague/13756957204) Are you one of the 200,000 American students studying Mandarin Chinese? Compare that to estimates of 300 to 400 million Chinese students studying English. [President Barack Obama announced an initiative in September to increase that number to one million by 2020.](https://foreignpolicy.com/2015/09/25/china-us-obamas-one-million-students-chinese-language-mandarin/) “If our countries are going to do more together around the world, then speaking each other’s language, truly understanding each other, is a good place to start,” Obama said at the joint press conference with Chinese President Xi Jinping. President Obama’s program will be administered by the nonprofit 100,000 Strong Foundation and promises to build a new generation of international leaders who will engage with China effectively. Travis Tanner, senior vice-president and chief operating officer at the 100,000 Strong Foundation, says the initiative will “ensure our trade relationship with China continues to benefit the American economy, and that the future generation of American entrepreneurs, business owners, journalists, engineers, scientists, doctors, as well as government officials at both the national and state levels, understand China.” Best of luck to all new Mandarin students in the coming years! Interested in learning more about how LSA can help with your [interpretation](/solutions/telephone-interpreting/) or [translation](/solutions/translation-and-localization/) needs? [Contact us today!](/contact/) **Categories:** Blog --- ### [Bad Customer Service Loses US Companies Billions](https://lsa.inc/bad-customer-service-loses-us-companies-billions/) **Published:** June 23, 2016 **Author:** Daniel Kristie **Content:** 3 min readWe all love computers, well, most of us, but we know computers will never replace a human. Humans will always value human interaction. Customer service now defines brands and their value, and greatly affects buyer decision-making, even more so than cost. **Bad customer service costs US companies $41 billion a year** (*[Source](https://www.adweek.com/prnewser/study-bad-customer-service-costs-us-companies-41-billion-a-year/82363)*). - By 2020, customer experience will overtake price and product as the key brand differentiator. - After a positive customer experience, 69% of Americans would recommend that company to others - 60% of consumers favor a balance of price and service and will not accept low service levels in exchange for a cheap deal. - A 1% improvement in first Call Response = $276,000 in annual operational savings for the average call center - Companies focused on providing a superior experience across customer journeys realized a 10-15% increase in revenue and a 20% increase in customer satisfaction. – *[Source](https://www.ameyo.com/blog/30-significant-contact-center-and-customer-service-statistics-for-2015)* Customer service on a one-to-one basis is being reduced. With the rise of social media, customers are now supported by organizations via public conversations on Twitter and Facebook. Social media must be a tool in your customer service toolkit. - Customers who encounter positive social customer care experiences are nearly 3 times more likely to recommend a brand. - Additionally, **42% of people will tell their friends about a good customer experience on social, while 53% will talk about a bad one.** - And major brands aren’t just adopting social customer service: they’re making it a major priority. – *[Source](https://www.socialmediatoday.com/social-business/24-statistics-show-social-media-future-customer-service)* **Categories:** Blog --- ### [How Section 1557 of the Affordable Care Act Affects You](https://lsa.inc/section-1557-affordable-care-act/) **Published:** August 23, 2016 **Author:** Daniel Kristie **Content:** 2 min read ### What is “The Final Rule”, Section 1557 of the Affordable Care Act? “The Final Rule”, Section 1557 of the Affordable Care Act finally codifies and gives guidance on the requirements for language assistance services for people with limited English proficiency (LEP). ### Will Section 1557 of the Affordable Care Act affect me? It is estimated that the rule will apply to the majority of 908,000 practicing physicians in the U.S, over 400,000 laboratories, close to 200 health plans and over 130,000 hospitals, nursing homes, home health agencies and other facilities participating in Medicare and Medicaid. ### What if I don’t comply with Section 1557 of the Affordable Care Act? The failure to take reasonable steps to provide meaningful access to health programs and activities (because of the lack of language assistance services) to the 25 million LEP individuals in the U.S. is a form of discrimination based on national origin. Non-compliance can include suspension or termination of federal funding, and individuals can sue in federal court and can receive damages. **Categories:** Blog --- ### [Funny in 33 languages: The art of translating Maysoon Zayid’s hilarious TED Talk | TED Blog](https://lsa.inc/funny-33-languages-art-translating-maysoon-zayids-hilarious-ted-talk-ted-blog/) **Published:** September 22, 2016 **Author:** Daniel Kristie **Content:** 3 min readWhat’s funny in one language isn’t necessarily funny in another. Maysoon Zayid’s “[I got 99 problems … palsy is just one](https://www.ted.com/talks/maysoon_zayid_i_got_99_problems_palsy_is_just_one/transcript)” presented many challenges for TED translators bringing the hilarious talk into their language. As she tells stories from her life as a Palestinian-American comedian with cerebral palsy, Zayid cracks with wordplay. For translators, it’s one thing to convey meaning, but how do you let non-English speaking audiences in on the joke? “If you have to explain the joke, it’s no longer funny,” says Greek translator [Dimitra Papageorgiou](https://blog.ted.com/2010/05/20/meet_dimitra_pa/). But if you do a good job, says [Meric Aydonat](https://www.ted.com/profiles/449109/translator), who translated the talk into Turkish, “it looks so natural that your translation becomes funny in itself.” Maysoon Zayid, for one, appreciated the thought that went into each and every translation of her talk. “Hands down my favorite part of being a speaker at TEDWomen was seeing my talk translated. Every time a new language was added, I would post it on Facebook because it made me so happy,” she says. “As a bilingual comic, I know how hard it is to translate comedy and I love everything these volunteers did, especially in tackling ‘can can.’ I’m thrilled that so many people were willing to take on this challenge. Together we proved that comedy really is a universal language.” Source: *[Funny in 33 languages: The art of translating Maysoon Zayid’s hilarious TED Talk | TED Blog](https://blog.ted.com/funny-in-33-languages-the-art-of-translating-maysoon-zayids-hilarious-ted-talk/)* **Categories:** Translation and Localization --- ### [Interpretation Ethics: Why You Need a Professional Language Services Provider](https://lsa.inc/interpretation-ethics-need-professional-language-services-provider/) **Published:** September 28, 2016 **Author:** Daniel Kristie **Content:** 4 min readWhen a Limited English Proficient (LEP) person comes to your emergency room, law office, or parent-teacher conference, it’s important to have a professional language services provider on hand to interpret, even if a bilingual child or family member is also in attendance. Interpretation requires a select set of skills that not every speaker can master and an industry-specific vocabulary a child or layman likely does not possess. How do you navigate situations like this with your LEP clientele? We’ve compiled a few handy reminders of why professional interpreters should be used in each critical encounter! #### 1. Family members can be biased. Ready to explain a complex medical procedure your LEP patient needs? A family member may not be up for the challenge and may, “sugar-coat” your words to have an easier conversation or inadvertently miss the facts. Professional interpreters are free of bias and will treat your LEP patient with the same respect and directness as you do. #### 2. Friends or family may not be familiar with the necessary vocabulary. A professional interpreter will find the most appropriate word or phrase to accurately interpret what you ask or describe. Legal jargon? Medical vocabulary? These are not, “child’s play”. A qualified interpreter will not struggle or use an inappropriate word in its place. #### 3. “Bilingual” does not equal “qualified to interpret”. Interpretation is a highly specialized occupation, requiring the interpreter to listen in one language, determine the best interpretation, and then speak in another language. To go back and forth in this way requires patience and training, qualifications your average bilingual speaker likely isn’t ready to take on for any length of time. #### 4. Government mandates may dictate a qualified interpreter be used. Bilingual speakers may not legally meet the requirements of the communication at hand. We can explain in detail how [Section 1557 of the Affordable Care Act](https://lsa.inc/landing-pages/get-affordable-care-act-section-1557-compliance-score/), Title VI of the Civil Rights Act of 1964, Executive Order 131664, or the Joint Commission’s requirements set the scene for exactly how your communication is to take place with an LEP speaker. #### 5. Risks outweigh the reward. Many affordable interpretation solutions exist to ensure LEP communication is accurate, clear, and unbiased. You shouldn’t have to risk a lawsuit down the line because an LEP’s child misinterpreted the dosage of medication or due date of an important document. **Categories:** Blog --- ### [Language Services Associates Kicks off a Celebration of Culture, Customers and Company](https://lsa.inc/language-services-associates-kicks-off-celebration-culture-customers-company/) **Published:** October 3, 2016 **Author:** Daniel Kristie **Content:** 5 min read ### Language Services Associates Kicks off a Celebration of Culture, Customers and Company *Daily events throughout the week spotlight LSA’s customer service “Playbook”* **FOR IMMEDIATE RELEASE:** Media Contact: Starla Keith Executive Vice President of Sales & Marketing 800.305.9673 X55315 **Horsham, PA (October 3, 2016)** – Established in 1991, Language Services Associates, Inc. (LSA), one of the nation’s first providers of interpretation, translation and localization solutions, is proud to celebrate National Hispanic Heritage Month (HHM) and National Customer Service Week (NCSW) during LSA’s 25th anniversary. In recognition of National Customer Service Week, LSA is conducting a week-long series of football themed customer service educational sessions. Their focus will be on empowering employees as “Service Champions” and harnessing their skills and knowledge to continue the company’s outstanding tradition of service. By helping countless people communicate for a quarter century, LSA was built on a solid foundation of quality and exceptional customer service. Founder, Chairman and CEO, Laura K. T. Schriver, a native of Argentina, first entered the language services industry as a distinguished court interpreter and is at the heart of LSA’s success in becoming an industry leader. LSA, a minority and woman-owned business, understands the importance of serving the United States’ ever growing Hispanic population and is dedicated to providing top quality language assistance to help people access a wide range of services, including legal, healthcare and education. *“For the past 25 years I’ve been blessed to have worked with what I feel is the most hard-working and dedicated team in the industry. Helping people communicate and knowing that what we do every day affects people’s lives in such a positive way is very rewarding. I’m honored to be able to continue serving the needs of our amazing clients, especially as we recognize National Hispanic Heritage Month”,* said Laura. HHM is a month long celebration beginning on September 15th and was proclaimed as such by President Lyndon B. Johnson in 1968. It was created to celebrate the long and important contributions of the Hispanic and Latino communities in North America. NCSW was established by the International Customer Service Association in 1984 and was proclaimed a national event by the U.S. Congress in 1992. It is an opportunity to raise awareness around customer service and the vital role it plays in sustaining successful business practices. **About LSA** Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,500 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include [telephone interpreting](https://lsa.inc/solutions/telephone-interpreting/), [translation and localization](https://lsa.inc/solutions/translation-and-localization/), [video remote interpreting](https://lsa.inc/solutions/video-remote-interpreting/), [face-to-face interpreting](https://lsa.inc/solutions/face-to-face-interpreting/), [sign language interpreting](https://lsa.inc/solutions/american-sign-language/) and [language assessment](https://lsa.inc/solutions/language-assessments/)s. For more information on the company, please visit [www.lsaweb.com](https://lsa.inc). \### **Categories:** Press Releases --- ### [LSA Attends Pennsylvania Immigration and Citizenship Coalition Event](https://lsa.inc/lsa-attends-pennsylvania-immigration-citizenship-coalition-event/) **Published:** October 24, 2016 **Author:** Daniel Kristie **Content:** 3 min read*![image001](/wp-content/uploads/2023/06/image001.jpg "- Language Services Associates")[The Pennsylvania Immigration and Citizenship Coalition](https://www.paimmigrant.org)* (PICC) represents the needs of immigrants, migrants, refugees and other new Americans living in Pennsylvania to policy makers, public officials, and the general public. The organization helps to educate the public and develop support for fair policies that welcome and sustain immigrants. Michele Berrios, Vendor Procurement Manager and Dominika Weston, Senior Sourcing Specialist, attended the event, on Wednesday, October 19th, held at the *Asian Arts Initiative*, at 1219 Vine Street in Philadelphia. PICC highlighted the work of local leaders across Pennsylvania who encourage participation of immigrant and refugee communities in civic life through language access, voter engagement, and community education. The event featured a photographic exhibition of immigrant experiences by Philadelphia-based photographer, *Harvey Finkle\**. A delicious multi-cultural buffet by immigrant entrepreneurs Cristina Martinez, owner of *South Philly* *Barbacoa*, and Ange Branca, owner of *Saté Kampar*, was topic of conversation. The Mexican and Malaysian eateries are located in South Philadelphia. Honorable Pedro A. Cortés, *Secretary of the Commonwealth of Pennsylvania,* was the keynote speaker. Nina Ahmad, Ph.D., *Philadelphia Deputy Mayor for Public Engagement,*was the evening’s honoree. PICC presented a ***Community Leader Award* to Lorena Alvarez** from the *Centro de Apoyo Comunitario* in Upper Darby and a *Youth Leader Award* to Erick Perez from the *Juntos* organization. Representatives from CHOP, Einstein Center, Jefferson Hospital, The Greater Philadelphia Hispanic Chamber of Commerce, Catholic Social Services Archdiocese of Philadelphia, Community Legal Services, Health Federation of Philadelphia, Occupational Safety and Health, joined in the festivities, many of whom are long-time customers of LSA. Stay tuned for future events hosted by *The Pennsylvania Immigration and Citizenship Coalition* as LSA will continue supporting their mission to help others. \*Harvey Finkle Photography: *[“Images of Peace and Justice”](https://www.philaplace.org/story/573/)* — An Interview with Harvey Finkle. **Categories:** Blog --- ### [Call Center Week 2017 Summary](https://lsa.inc/call-center-week-2017-summary/) **Published:** July 17, 2017 **Author:** Daniel Kristie **Content:** 8 min readAt the 18th Call Center Week Conference and Expo in Las Vegas, LSA was not only a sponsor and exhibitor, but was also an active participant in the many lectures, panels, round-tables, Q&A sessions, and networking events. Over 2,000 attendees gathered to discuss and learn about the latest trends and technology in delivering excellent customer service. We heard keynote speakers from global leaders, including NBA Champion Golden State Warriors owner Peter Guber, Jeff James from Disney, Tom Weiland from Amazon, Davy Roach from Frontier Communications, and Tim Spencer from Safelite Group. A major announcement that reflects the changing dynamic in how call centers interact with customers is that this was the last time the event will be referred to as Call Center Week! Beginning next year, the conference will be rebranded as Contact Center Week to reflect the multi-channel expectations of customers. Customers expect to interact with companies instantly, on a variety of platforms, be it voice, e-mail, chat, text, or social media. Agents need to be able to respond with an omni-channel approach, across all of these platforms. Talkdesk, a cloud-based call center software provider, let us know that e-mail lags way behind in resolution and satisfaction of customer concerns at 43%. Real time interactions by phone carry 59% satisfaction, and chat weighs in at 84% satisfaction! Businesses also need to have a philosophy of a mobile-first user experience. Consumers expect to interact on their smart phones almost exclusively, in fact, 75% of customer calls are coming from mobile phones. Customer satisfaction has been such a driving factor over the years that it has been shortened simply to “C-Sat,” which is still the dominant consideration at Call Center Week. And it is just as important as ever. According to a study by Purdue University, 68% of customers leave a company based on a poor Customer Experience. Gartner also predicts that in just a few years, by 2020, that “customer experience will overtake price and product as the key brand differentiator.” Microsoft informs us that 97% of consumers list customer service as important to their brand choice and loyalty. One of the biggest questions being considered was how artificial intelligence will affect customer experience. It is not a question of if A.I. will be integrated, but rather to what extent. A.I. will not completely replace the contact center agent, as A.I. can’t replicate human empathy. A.I. will help your agents make quicker and more informed decisions while interacting with customers. Per Servion Global Solutions, an omni-channel customer experience provider, 84% of customers are frustrated when agents do not have instant access to their data. How many times have you answered IVR prompts in order to be directed to the appropriate department, only to have a live agent ask you all or many of the same questions again? How often have you had to explain the same issue over and over again as you are transferred to multiple departments? A.I. integration will give agents instant access to your customer profile, and will assist them in resolving your issue quickly and completely. Again, from Talkdesk, “A.I. will help call center managers better route calls as well as provide agents with data and tools to create more positive interactions with customers. The result is a more productive and efficient call center, and a greater level of customer satisfaction, which is a win-win for all parties involved.” While A.I. can’t replace human interaction, Gartner cautions us with a prediction that by 2020, customers will be able to manage 85% of their interactions with an enterprise without human involvement. Another recurring topic was innovation and disruption to traditional training methods. Frontier Communications has found that peer-to-peer training has emerged as preferable training method than in the classroom. It is logistically easier to plan and manage, makes actual customer interactions the basis for effective training, and doesn’t pull too many agents from the floor at one time. It allows agents to progress at their own pace, letting those who excel to advance more quickly. Medical Transportation Management (MTM) has made a huge investment in training, with over 50 trainers in their organization, making sure that culture and consistency is driven down to all 1,400 employees. A focus on employee care was also emphasized. Disney let us know that in a poll of CEO’s, human capital ranked ahead of customer service as their top concern. If your employees are happy, then good customer experiences will result. And as leaders, the extent to which you genuinely care for your employees is the extent to which they will care for your customers, and each other. Echoing this, Safelite has found that customers will never love your company until your employees love it first. Let us not forget that employee satisfactions will drive customer satisfaction. **Categories:** Blog, Over the Phone Interpretation --- ### [Language Services Associates Aids Volunteer Interpreters in Houston Assisting Those Affected by Harvey](https://lsa.inc/language-services-associates-aids-volunteer-interpreters-houston-assisting-affected-harvey/) **Published:** September 13, 2017 **Author:** Daniel Kristie **Content:** 5 min read HORSHAM, Pa.–Local interpreters in the Texas area have combined their efforts with interpreters throughout the country and surrounding borders to help local aid relief, government and emergency workers communicate with limited English speaking residents. Due to a need for a greater number of less common languages among Harvey victims, Language Services Associates, Inc. (LSA) has volunteered to assist. Arturo Bobea, a Spanish medical interpreter residing in Pennsylvania who independently contracts with LSA, and who is volunteering his services in this catastrophic event reached out to LSA for help. “We have formed a group of volunteer interpreters that are assisting with the victims of Hurricane Harvey in Texas. We’ve had an amazing response and volunteers are pouring in, but we seem to have difficulty finding qualified interpreters in languages of limited diffusion (languages that are not spoken widely). Would LSA be willing to help?” Volunteer Language Interpretation (VLI), the name of the group of interpreters that Bobea refers to was initially started by Houston interpreter and locally known actress and activist, Angeles Romero. Romero began volunteering on her own in the George R. Brown Convention Center in Houston, working with FEMA and the Red Cross. Realizing how great the need was, she then posted a call for help on social media and volunteers like Bobea answered the call, along with over 350 other interpreters in various languages. Initially Bobea was only hoping that LSA would reach out to the interpreters in their network who might want to volunteer. Instead, LSA quickly provided a dedicated Toll-Free Number for VLI to call when they needed interpreters in languages that they themselves were not able to provide. LSA is providing access to telephone interpreting, free-of-charge, allowing the VLI group to continue their efforts in assisting Texas residents in communicating with people and groups, providing much needed aid in this crisis. As the United States braces for hurricane Irma to hit, the services of both VLI and LSA will be needed more than ever. About LSA Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial, insurance, banking, entertainment, hospitality and manufacturing industries. Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their limited English proficient customers and patients. As one of the largest and fastest-growing professional language services companies in the world, LSA’s passion for helping others drives our award-winning culture of service excellence. For more information on LSA’s Interpreting by Telephone, Face-to-Face Interpreting, Video Remote Interpreting, American Sign Language, and Translation and Language Assessments services, please call 800.305.9673 or visit [www.lsaweb.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Flsa.inc&esheet=51680340&newsitemid=20170907006641&lan=en-US&anchor=www.lsaweb.com&index=1&md5=4322cb7dc20b25bfd25da28e74ba454a). ## Contacts Language Services Associates Starla Keith, 800-305-9673 X55315 Executive Vice President of Sales & Marketing **Categories:** Press Releases --- ### [Language Services Associates (LSA) Introduces IRIS, its Latest Innovation in Mobile Video and Voice Interpretation](https://lsa.inc/language-services-associates-kicks-off-celebration-culture-customers-company-2/) **Published:** March 22, 2018 **Author:** Daniel Kristie **Content:** 4 min read ### **Language Services Associates (LSA) Introduces IRIS, its Latest Innovation in Mobile Video and Voice Interpretation** FOR IMMEDIATE RELEASE: Media Contact: Starla Keith Executive Vice President of Sales & Marketing 800.305.9673 X55315 *Horsham, PA – March 1, 2018* ­- IRIS is LSA’s *Instant Remote Interpretation Services* application, which debuted on Monday, February 26th. It represents LSA’s latest effort to help meet the growing need for healthcare providers, courts, schools and others to choose the best method of communication with individuals of limited English proficiency. The IRIS application enhances overall care and service by providing fast access to qualified video or voice interpreters from the convenience of a computer, tablet, or smart phone. IRIS combines a high-quality, encrypted connection with a user-friendly interface. The app offers more than 240 languages, including rare languages and American Sign Language (ASL) with 24x7x365 access to video-capable interpreters in 15 of the most commonly requested languages. “LSA has been offering phone interpretation for over a quarter century and video interpretation for more than a decade,” said LSA’s Executive Vice President of Sales and Marketing, Starla Keith. “I’m thrilled that we can now offer clients the combined power of LSA’s video and voice interpretation services together on our new IRIS platform!” About LSA Established in 1991, LSA helps people and companies survive and thrive in a global environment. Companies across the globe serving a diverse, multicultural population depend on LSA’s full suite of language solutions to foster communication, build trust and meet goals, while receiving the best customer service experience possible. As one of the largest and fastest-growing professional language services providers in the world, LSA employees know that what they do matters; they come to work every day knowing they are making a real difference in peoples’ lives. It is this passion for helping others that continues to drive the award-winning culture of service excellence at LSA. LSA offers the following language services to more than 2,000 clients worldwide, in over 240 languages, across virtually every industry segment: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, Language Assessments and Intercultural Consulting. For more information on LSA, and to learn about the company’s can-do customer service promise, please call 800.305.9673 or visit [www.lsaweb.com](https://lsa.inc). For more information on IRIS visit . **Categories:** Press Releases --- ### [Simplifying Access to Interpreters with Telehealth](https://lsa.inc/simplifying-access-to-interpreters-with-telehealth/) **Published:** January 30, 2020 **Author:** Daniel Kristie **Content:** 4 min read ### ViTel Net & LSA Partner to Improve the Clinician-Patient Experience at Hospitals FOR IMMEDIATE RELEASE: Media Contact: 800.305.9673 X55139 *McLean, VA – January 29, 2020* ­- ViTel Net and Language Services Associates (LSA) are excited to announce a new platform integration that enables clinicians to immediately add an interpreter to a telehealth video encounter within the existing clinical workflow, regardless of physician or patient location – with just three clicks. ViTel Net’s comprehensive and flexible telehealth platform enables health systems to securely deliver care at a distance to patients in any setting, using the health systems’ own workflows. Now, through an innovative partnership with Language Services Associates, those same workflows are vastly improved, when treating limited English proficient (LEP) and hearing-impaired patients. This industry-first solution simplifies the clinician’s experience in accessing language interpretation services to clicking the video button and selecting a language. The LSA interpreter is immediately added to the video consult – it’s that simple. The interpreter and patient videos stream on the monitor, alongside the patient’s records, medical images, and clinician documentation. No more fumbling with iPads or phones to get everyone to see or hear one another. The [NIH](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2992399/) reports an increasing LEP population, and removing the communication barrier with this patient segment results in: - Greater understanding of diagnosis, treatment, and medication instructions - Enhanced compliance with treatment and follow-up recommendations - Significantly decreased likelihood of a serious medical event and reduced medical costs - Greater patient satisfaction “Connecting clinicians to interpreters is now fast and intuitive, thanks to our partnership with LSA and their advanced skills-based routing platform” stated Mark Noble, ViTel Net SVP. “This innovative joint telehealth venture fills gaps in healthcare delivery, improves the clinician’s workflow, and supports healthcare compliance, while transforming the patient/clinician experience,” says Dennis Angeline, President and COO of LSA. About ViTel Net ViTel Net is a leading telehealth innovator, providing a configurable and interoperable enterprise platform and point-of-care modules for the entire telehealth continuum of care. Clinicians use our technology to access medical images, patient data and live video conferencing to remotely diagnose, treat, and manage patients. [ www.vitelnet.com](https://www.vitelnet.com) About LSA Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on our unique combination of state-of-the art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. [www.lsaweb.com](https://bit.ly/1282019LSAViTel) **Categories:** Blog, Press Releases, Video Remote Interpretation **Tags:** integration, interpreter, remote interpreter, Telehealth, video interpreting services, video remote interpreter, ViTel Net --- ### [Language Services Associates' Alert On Coronavirus](https://lsa.inc/language-services-associates-alert-on-coronavirus/) **Published:** March 6, 2020 **Author:** Daniel Kristie **Content:** 6 min read ## Ensuring Language Services During the Coronavirus Outbreak The recent outbreak of coronavirus has health experts and many businesses on high alert. Due to the rapidly evolving situation and novelty of “[COVID-19](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fabout%2Findex.html&data=01%7C01%7Cthu.vuong%40targetcw.com%7Cecd80221afcf4a659d0a08d7a43d2a87%7Cdba5f4ad577f463eac1f516491f973cc%7C0&sdata=O99l1RSymlN7vJsFXTpm5PTFGBFYvISO4E6MlznFGHg%3D&reserved=0),” the potential and methods for transmission remain unclear. The health, safety, and welfare of our friends like you and the customers you serve is of utmost concern to us. Public health concerns like this touches all industries. However, it, of course will affect healthcare most of all. Out of precaution, Language Services Associates is also monitoring the progress of the virus and collaborating with many of our clients and partners to address this major health challenge. We will continue to be an active partner with you in your preparation efforts and in the event of a pandemic. **The Time is Now for Business Continuity Planning** Many customers are also asking about contingency planning should they need to move to a heightened quarantine model or if government authorities order less access to facilities. To be prepared, we are recommending all clients to plan now for enhanced migration to a video platform in the event personnel access to your facilities becomes more restrictive. To help you mitigate further risk, and plan, we are encouraging all organizations who need language services to adopt our video remote interpretation services in lieu of in-person engagements. If you haven’t already done so, we can help you put a plan in place to: - **move your face-to-face interpreters over to video remote interpreting (VRI) using our IRIS app** - **quickly scale interpreting by telephone through INTERPRETALK** - **deliver American Sign language interpretation by video** - **obtain back up services to your existing language service providers in the event they are unable to deliver given the demand or due to interpreters being exposed to the virus because they are in a call center environment** - **deploy our newest option to integrate video remote interpreting-on-demand directly into your existing telehealth platform and workflows** - **enhance online conferencing (Go-To-Meeting, Zoom, Microsoft Teams and others) with interpreters by API or phone** Our Dispersed Network of Interpreters Helps Avoid Risks** Language Services Associates provides access to a highly qualified global roster workforce of *remotely distributed interpreters in over 235+ languages*. Access to highly secure, remote interpretation services helps your organization continue to meet compliance guidelines as well as minimize the risk of virus exposure and the rapid spread of infectious disease. Unlike a large call center that can be compromised by an outbreak, our network provides access to distributed points of service and ensures the chance of uninterrupted service. We are also experienced in disaster efforts and rapidly deployed interpretation services for government entities during several national crises over the years, most recently hurricane Maria in Puerto Rico. Because the best time to prepare is now, please contact us at to get more information on how your organization can be prepared. We encourage you to continue to stay informed by following [updates and advisories](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Findex.html&data=01%7C01%7Cthu.vuong%40targetcw.com%7Cecd80221afcf4a659d0a08d7a43d2a87%7Cdba5f4ad577f463eac1f516491f973cc%7C0&sdata=mfz7k1UNbCwU4D8kd7t9dt2BtynKXRtxpenG29%2Fc5lw%3D&reserved=0) from the Centers for Disease Control and Prevention and the [World Health Organization](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.who.int%2Femergencies%2Fdiseases%2Fnovel-coronavirus-2019&data=01%7C01%7Cthu.vuong%40targetcw.com%7Cecd80221afcf4a659d0a08d7a43d2a87%7Cdba5f4ad577f463eac1f516491f973cc%7C0&sdata=EQtRjXZgMUl2Zm7N428wONOrCFPDHE5fsj5fuos6qhQ%3D&reserved=0). **Categories:** American Sign Language (ASL), Blog, Over the Phone Interpretation, Video Remote Interpretation **Tags:** integration, interpreter, Telehealth, ViTel Net --- ### [Language Services Associates, Inc. announce partnership with The Philadelphia Union](https://lsa.inc/language-services-associates-inc-announce-partnership-with-the-philadelphia-union/) **Published:** March 8, 2022 **Author:** Daniel Kristie **Content:** 4 min read FOR IMMEDIATE RELEASE: Media Contact: Lis Pontoski Marketing 800.305.9673 EXT. [55139](tel:55139) **CHESTER, PA. (March 4, 2022)** – Today, the Philadelphia Union and Language Services Associates, Inc. (LSA) announce their new partnership. LSA is a global leader in business-to-business interpretation, translation, and American Sign Language services. For over 30 years LSA has been helping its customers grow by communicating in hundreds of languages with their customers and employees. Currently supporting over 230 languages, LSA offers over 12,000 of the highest-quality interpreters and translators through state-of-the-art and secure phone, video, and scheduling technology. Its customers include healthcare, call centers, insurance, financial institutions, hospitality/gaming, retail, and education. In the current partnership, LSA will help the Philadelphia Union continue its incredible success in expanding the beautiful game into an increasingly diverse and international fanbase. Specifics include expanded language players and coaches press conferences, media kits in languages other than English, a content series with international player interviews on Philadelphia Union social media channels, community outreach and fan engagement. “Partnering with LSA allows the Philadelphia Union to reach new audiences,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “This innovative partnership will open doors for our international players to connect with new and existing fanbases in a deeper, more meaningful way.” “The fit between LSA and the Philadelphia Union is fantastic,” said LSA’s President Scott Cooper. “Both organizations share common passions for excellence, bringing people together, and teamwork. We are thrilled to partner with the Philadelphia Union to help enrich the fan and player experience here and around the globe by removing language barriers.” Founded in 1991, LSA remains a 100% woman and minority-owned business, based in the Philadelphia suburb of Horsham, Pennsylvania. ![](/wp-content/uploads/2022/03/Union-Banner-Live-Cropped-3-1024x536.png "- Language Services Associates")LSA LED Field Sign at Subaru Park Stadium 03052022\*\*\* **Categories:** Blog, Press Release, Press Releases --- ### [Vizient Awards LSA 3-Year Contract for Language Services](https://lsa.inc/vizient-awards-lsa-contract-for-language-services/) **Published:** August 1, 2022 **Author:** Daniel Kristie **Content:** 6 min read FOR IMMEDIATE RELEASE: Media Contact: Jerry Lotierzo Strategic Sales Manager – GPOs jlotierzo@lsa.inc 800.305.9673 X55335 **Vizient Re-Awards Language Services Associates, Inc. 3-Year Contract** *Horsham, PA August 2021* Language Services Associates (LSA) is pleased to announce that it has been re-awarded a three-year contract with Vizient. LSA is a full-service provider of onsite and remote interpretation and translation solutions for more than 230 languages. With LSA’s scalable solutions and innovative technology, the contract makes LSA’s language service options available to all [Vizient](https://www.vizientinc.com/) member hospitals at contracted pricing. Vizient is one of the largest member-driven, healthcare performance improvement companies in the country. Its suppliers help strengthen Vizient members’ delivery of high-value care through a commitment to quality and performance. LSA’s comprehensive suite of language services enables Vizient members to achieve their health equity goals by eliminating disparities and improving the health of all patient groups and populations while simultaneously controlling language services costs through the intelligent utilization of multiple language services modalities and technologies. For over thirty years, LSA has been a national leader in language services solutions for healthcare organizations, financial services, insurance, Medicare call centers, conferences, and any setting where communication is key. LSA offers a full suite of real-time, seamless interpretation solutions by phone, video, or in-person, scheduled or on-demand. LSA also provides document and website content translation services as well as language assessments. “Language Services Associates is delighted to continue our trusted partnership with Vizient,” said Scott F. Cooper, LSA’s President. “It is a fantastic achievement for LSA, but it is also a testament to Vizient and their members’ commitment to optimizing language access and equity for limited English-speaking and Deaf and Hard of Hearing communities through this relationship. The Vizient Membership has embraced the benefits of our best-in-class interpretation and translation services for over 10 years, and we look forward to continuing and expanding our membership relationships,”. LSA uses a distributed interpreter model, which means it is not as susceptible to business disruptions as large centrally located call centers. “We pride ourselves on top quality in both pillars of language services: best in class interpreters and the technology to swiftly deliver them,” said Mr. Cooper. “In the swiftly evolving technological landscape since COVID, LSA’s people and technology remain more agile than ever, allowing our customers to focus on what they do best.” “Additionally, our choice of flexible, seamless platform delivery models including integration into most Telehealth platforms available today provides a more efficient & effective overall patient experience,” said Jerry Lotierzo, LSA’s lead liaison to Vizient. LSA delivers industry-leading integration of interpretation services through a wide array of complex platforms including remote encounters, health system EHRs, and multi-party interactions. Sophisticated solutions offer healthcare organizations much-needed flexibility and choice given their rapidly changing delivery model and continued growth of telehealth accessibility. Quality interpretation in the healthcare space helps overcome language barriers of at-risk population groups and delivers important healthcare access to all. Providing interpreters reduces patient readmission rates, helps with patient outcomes, and contributes to greater clinician efficiency while meeting important compliance mandates. **About LSA** Language Services Associates is a full-service national leader delivering interpretation and translation solutions via telephone, video, and in person. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the-art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. It is based just outside of Philadelphia with a national footprint. It is a 100% woman-owned business. [www.LSAweb.com](https://lsa.inc/) \### **Categories:** Press Releases **Tags:** healthcare, hospitals, interpretation, interpreting, language services, localization, LSA, Telehealth, translation, Vizient --- ### [Language Services Associates Featured in CIO Applications, President Scott Cooper Talks Flexible Solutions and the LSA Difference ](https://lsa.inc/language-services-associates-featured-in-cio-applications-president-scott-cooper-talks-flexible-solutions-and-the-lsa-difference/) **Published:** December 19, 2022 **Author:** Daniel Kristie **Content:** 4 min readLanguage Services Associates (LSA) was recently named one of [the Top Ten Companies Providing Insurance Technology Solutions in 2022](https://insurtech.cioapplications.com/vendors/top-companies-providing-insurance-technology-solutions.html "the Top Ten Companies Providing Insurance Technology Solutions in 2022") by leading technology magazine, CIO Applications. CIO Applications features companies that distinguish themselves by providing unique solutions to their customers. LSA’s President, Scott Cooper, sat down with CIO Applications to elaborate on why LSA is not only a leader in insurance, but in every sector language touches. Mr. Cooper makes note of LSA’s three-pillar approach – finding the best interpreters, leveraging technology to connect clients on their individual platform of choice in seconds, and providing the best customer service experience in the market. Flexibility and technology tailored to each customer’s requirements are among the top reasons LSA excels when it comes to connecting clients with interpreters in record time. Mr. Cooper talks about the hurdles clients were confronted with when COVID changed the landscape of customer service in industries like healthcare, where compliance with HIPAA laws and other privacy regulations are a top priority. Giving customers the option to transition from their traditional in-person interpretation standard to telephone and video remote interpretation seamlessly, while not compromising value and privacy, was how LSA stayed ahead of the curve. By implementing services that allow companies to integrate LSA’s technology into their own, LSA gives clients the solutions to continue doing business as usual. With minimal training, clients can use LSA’s services on any platform they are comfortable with, and virtually on any device. In a specialized sector like insurance, it’s easy to get lost in translation. Even for English speakers some of the jargon can be confusing, leaving customers with more questions than answers. LSA provides highly qualified interpreters who specialize in Insurance, with an understanding of the vocabulary used, industry-specific terms, and the ability to explain difficult concepts to customers in their own language. For the full article and interview, and to learn more about LSA’s communication expertise, please [click here](https://www.cioapplications.com/language-services-associates "click here"). **About LSA** [Language Services Associates (LSA)](https://lsa.inc/ "LSAweb.com") offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, insurance, finance, banking, entertainment, hospitality and manufacturing industries. **Categories:** Blog **Tags:** business, CIO Applications, language services, leadership, LSA, LSP Award, president, professional, Scott Cooper, top companies providing technology --- ### [Language Services Associates Named One of the World’s Most Active Translation & Localization Professionals on Social Media](https://lsa.inc/language-services-associates-named-one-of-the-most-active-translation-professionals-on-social-media/) **Published:** January 4, 2023 **Author:** Daniel Kristie **Content:** 4 min readIf a company is only as good as its employees, then Language Services Associates (LSA) is doing something right. [DSMN8](https://dsmn8.com/) – the premier Employee Influencer Platform – named LSA among its top ten in their “World’s Most Active Translation & Localization Professionals on Social -1k” list. Collecting data from thousands of companies, LSA’s employees rank among the highest when it comes to sharing LSA-related content across numerous social media platforms. Representing the language service provider’s talent, culture, inclusivity, and brand, LSA’s staff share in the “We Help People” philosophy that energizes the company and allows it to continue assisting organizations and their limited English proficient customers communicate. LSA’s employees regularly increase company awareness, boosting website traffic, and generating new business for the organization, helping it grow, and showcasing the pride taken in their everyday work and goals. As influencers, LSA’s employees display how much LSA effectively engages with its staff, and includes them in key decisions, while increasing its reach and allowing everyone to have a voice. For over 30 years LSA has been the leading language provider in the industry, offering flexible solutions for its clientele, keeping it at the forefront of translation and interpretation services. By utilizing the forward-thinking and creativity of its staff, LSA continues to thrive in a highly competitive ever-changing field. For more information and to see the complete “World’s Most Active Employees on Social” list, please [click here.](https://www.linkedin.com/company/dsmn8/) **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial, insurance, banking, entertainment, hospitality and manufacturing industries. **Categories:** Blog **Tags:** business, DSMN8, language services, leadership, LSA, LSP Award, professional, Top Social Media, Top Translation --- ### [Interpretation vs. Translation: Understanding the Key Differences](https://lsa.inc/interpretation-vs-translation-understanding-the-key-differences/) **Published:** January 10, 2023 **Author:** Daniel Kristie **Content:** 7 min readInterpretation and translation both promote breaking down language barriers, facilitating communication, and bringing cultures together. And while most people use the terms “interpreter” and “translator” interchangeably, the two disciplines require a different skill set and are rarely conducted by the same people. Outside of the language service industry, the terminology can be confusing. Understanding the intricacies of each unique medium will make it easier for organizations looking to partner with a language provider to acquire the solutions they need. The first major distinction between interpretation and translation is that interpretation is spoken, and translation is written. On the surface, this is the defining characteristic that sets each apart from the other. But let’s take a deeper dive into three key differences. **1. Translation is Performed Over Time, Interpretation is Immediate** Interpretation is executed in real-time either over the phone, in person, or via video. During conversation, an interpreter needs to listen for, not only the words being spoken, but also the nuances, meanings, and tones being delivered. In many languages there are words that don’t always have an exact equivalent in another language. In these cases, an interpreter will have to think quick on their feet to render the meaning of what is being said and keep the conversation moving without losing accuracy. Since translation renders the meaning of the written word from one language to another, it doesn’t entail the same immediacy as live interpretation. Translation occurs subsequent to the development of the source and affords the translation team time to utilize terminology resources, parallel texts, specialized technology, and other support tools to ensure the text is translated exactly as the author intended. **2. Fluency and Direction** Interpreters need to be fluent in both languages they work with. During quick back-and-forth exchanges the ability to instantly understand what is being said and relay that information accurately is critical to the task at hand. They need to work well under pressure and have superb communication skills. While translators need native fluency in the source language as well as the target language, they only work into their native language. They must have remarkable comprehension skills and an almost innate ability to transfer from the source language to the target language. They have the option of consulting terminology resources, specialized subject-area reference material, and making use of the most current technology to support their work. **3. Collaboration** While both interpretation and translation require teamwork, the people they work with are quite different. Interpreters work directly with clients and their limited English proficient customers or patients in real–time. They depend on their memory and fluency in the two languages to quickly work with each speaker in the absence of any external tools or resources for support. In translation, a project can go through several stages and edits, and involve a team of translators, editors, proofreaders, and project managers all working together to assure that the intended meaning of the original material is kept intact. Translators rely on their expert reading comprehension skills, and their ability to accurately render written material into the target language. Interpretation and translation are closely related in that they bring cultures together and remove language barriers; however, the skill sets required are ultimately quite different. Understanding these key differences can make it easier to navigate the solutions offered by language service providers. *Learn more about LSA’s interpretation and translation services today!* Contact our team at 800.305.9673 X55305 or fill out our [contact form](https://lsa.inc/contact/) in seconds. **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog, Translation and Localization **Tags:** business, Difference Between Interpretation, Difference Between Translation, interpretation, Interpretation Different Than, language services, leadership, LSA, professional, TNL, translation, Translation Different Than --- ### [Language Services Associates Presenting at 2023 Delta Purchasing Alliance Member Summit](https://lsa.inc/language-services-associates-presenting-at-2023-delta-purchasing-alliance-member-summit/) **Published:** January 18, 2023 **Author:** Daniel Kristie **Content:** 3 min readOn Thursday January 19th, 2023, Language Services Associates’ (LSA) Jerry Lotierzo, Strategic Sales Manager – GPOs, is heading to the yearly [Delta Purchasing Alliance](https://www.deltapurchasingalliance.com/) (DPA) Member Summit in Las Vegas, Nevada. Jerry will be representing LSA among a select 25 members that will be in attendance from some of the nation’s largest Federally Qualified health Centers where Interpreting services are required. Working alongside CEOs, CFOs, other DPA members, and health center finance, operations, and purchasing staff, Jerry will be presenting how LSA can partner with DPA members to provide solutions to make their community health centers more efficient through language access. As the only language provider presenting at the summit, we are honored to have Jerry share our story, history, philosophy, and our customizable solutions to meet every client’s needs. Learn more about how [LSA’s customizable solutions](https://lsa.inc/) can make healthcare more equitable at your facility. Contact: Jerry Lotierzo at 800.305.9673 X55335 or jlotierzo@lsa.inc **About LSA** [Language Services Associates (LSA)](https://lsa.inc/) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. **Categories:** Blog, Video Remote Interpretation **Tags:** business, interpretation, language services, leadership, LSA, professional --- ### [Are You Prepared? Migration & Language Trends](https://lsa.inc/prepared-migration-language-trends/) **Published:** September 16, 2016 **Author:** Daniel Kristie **Content:** 4 min read image [via](https://www.migrationpolicy.org/programs/data-hub) A country of immigrants, language trends in the U.S. are constantly shifting: Currently [60.6 million people](https://www.census.gov/prod/2013pubs/acs-22.pdf) in the U.S. speak a language other than English at home and [65 percent of companies](https://www.businesswire.com/news/home/20111006005134/en/Forbes-Insights-Study-Outlines-Importance-Multilingualism-Business#.VhPctJfg_VY) face language barriers that contribute to inefficiency, ineffective collaboration, and low productivity. Today’s U.S. immigrants come from countries like Mexico, India, China, the Philippines, Vietnam, El Salvador, Cuba, Korea, the Dominican Republic, and Guatemala ([the top ten represented in order of most to least immigrants](https://www.migrationpolicy.org/article/frequently-requested-statistics-immigrants-and-immigration-united-states#Current%20and%20Historical)). Shifts are evident even in a [comparison to 1980 census data](https://www.census.gov/prod/2013pubs/acs-22.pdf)–25.9 million more Spanish speakers exist and Vietnamese speakers increased by 599 percent. Russian, Persian, and Armenian speakers more than doubled. Come 2020, projections suggest the 60.6 million people in the U.S. speaking a language other than English could jump to [68.1 million](https://www.census.gov/hhes/socdemo/language/data/acs/Ortman_Shin_ASA2011_paper.pdf). Spanish is expected to continue to represent a majority of LEP’s language use, totaling more than [60 percent by 2020](https://www.census.gov/hhes/socdemo/language/data/acs/Ortman_Shin_ASA2011_paper.pdf), so having bilingual staff on hand will continue to be of value. While the number of speakers of some languages may slowly [decrease](https://www.census.gov/hhes/socdemo/language/data/acs/Ortman_Shin_ASA2011_paper.pdf) (French, Italian, German, Polish, and Korean), we can expect others to [increase](https://www.census.gov/hhes/socdemo/language/data/acs/Ortman_Shin_ASA2011_paper.pdf) (Portuguese, Russian, Hindi, Chinese, Vietnamese, Tagalog, and Arabic). Curious about migration trends by state? Via Migration Policy Institute, the [top five states taking in immigrants](https://www.migrationpolicy.org/article/frequently-requested-statistics-immigrants-and-immigration-united-states#Current%20and%20Historical) are California (10.3 million), New York and Texas (4.4 million each), Florida (3.8 million), and New Jersey (1.9 million). Look at the number of immigrants in reference to the state’s overall population and Nevada becomes a contender. Language trends are also evidenced by the [largest percentage of growth in immigrants by state](https://www.migrationpolicy.org/article/frequently-requested-statistics-immigrants-and-immigration-united-states#Immigrant%20Population%20Change%20over%20Time) – Between 2000 and 2014, the five states with the largest percent growth of the immigrant population were Tennessee and Kentucky (102 percent each), Wyoming (101 percent), North Dakota (99 percent), and South Carolina (97 percent). Source: ### Are you up to speed on the latest regulations and standards of practice that could impact your compliance efforts? **Categories:** Blog --- ### [Language Services Associates Announces Two Major Legal Victories](https://lsa.inc/language-services-associates-announces-two-major-legal-victories/) **Published:** May 18, 2011 **Author:** Daniel Kristie **Content:** 9 min read**FOR IMMEDIATE RELEASE:** **Media Contact: Keri K. Robinson PR & Marketing Communication Manager Language Services Associates (215) 259-7000 x55356 **Language Services Associates Announces Two Major Legal Victories** *These Decisions Further Validate the Company’s Independent Contractor Business Model* **Horsham, Pa. (May 18, 2011)** – [Language Services Associates](https://lsa.inc/index.php) (LSA), a global language service provider offering a full suite of translation, localization and interpretation services, today announced that it has won two major legal victories in the Commonwealth of Pennsylvania against competitor Language Line Services (LLS). LSA has prevailed in Language Line Services, Inc. v. Department of General Services, 991 A.2d 383 (Pa.Cmwlth. April 28, 2010) and Giurintano v. Department of General Services, — A.3d —-, 2011 WL 1566741 (Pa.Cmwlth. Apr 25, 2011). The first case challenged LSA’s right to provide services through its use of skilled independent Contractors. The second protected LSA’s trade secret information against a competitor who sought to obtain it under Pennsylvania’s Right-to-Know Law (RTKL). The legal battle between LSA and LLS dates back to June 2009, when the Commonwealth of Pennsylvania, Department of General Services (DGS) awarded LSA a contract for over the phone interpretation services on the basis of LSA’s superior service and value proposition. LLS, the predecessor Contractor, protested the award alleging, among other things, that LSA misclassifies its independent Contractor Interpreters. The Deputy Secretary of DGS denied the LLS protest finding LSA properly classifies its Linguists as independent Contractors. On appeal, the Commonwealth Court of Pennsylvania affirmed the decision and held that LSA properly obtained the contract and had a valid business model. After the Commonwealth Court denied the Petition for Review, LLS sought a reargument and an appeal to the Supreme Court of Pennsylvania. On November 17, 2010, the Pennsylvania Supreme Court denied the appeal, leading to a major victory for LSA and its business model for providing quality and cost effective services to its customers. In the second major victory, LSA also defeated a request made by LLS’s counsel, Kandice J. Giurintano, to obtain LSA’s confidential and trade secret information under the Pennsylvania Right-to-Know Law. After LSA obtained a contract with the Commonwealth of Pennsylvania, LLS sought to twist the RTKL so as to obtain, among other things, the agreements between LSA and all its independent Contractors and the names of all independent Contractor Linguists who have performed services for the Commonwealth. LLS pursued this request through many levels of review, including DGS’s internal review, an appeal to the Commonwealth’s Office of Open Records (OOR) and again the Commonwealth Court. On April 26, 2011, the Petition was denied by the Commonwealth Court of Pennsylvania. The Court held that the identifying information of LSA’s independent Contractor Linguists was confidential commercial information that would cause substantial harm to LSA’s competitive position if disclosed, and was therefore exempt from release under the RTKL. “These legal victories demonstrate the attacks launched against LSA by one of its competitors are baseless,” said Laura K.T. Schriver, President and CEO, LSA. “LSA continues to grow its business and win over customers based on the exceptional service it provides. While our competitor tries to gain an advantage through the Courts, we try to do it with superior customer service, competitive pricing and professional Linguistic quality.” “LSA’s independent Contractor business model has been successful for our customers, Contractors, employees and the company for the past 20 years, and we believe the recent decisions made by the Deputy Secretary of DGS, the Commonwealth Court of Pennsylvania and the Supreme Court of Pennsylvania further validate this model,” said Art Seefahrt, Chief Operations Officer, LSA. “These legal victories are a significant achievement for LSA as we continue to grow and vigorously protect the ethics and standards of the independent Contractor business model for the language services industry as a whole. We believe that Linguists with superior credentials and experience make their services available through the independent Contractor model. LLS’s baseless attacks on a valid business model are nothing more than an attempt to gain an unfair competitive advantage. Unfortunately, LLS’s campaign also has the effect of besmirching the proud and honorable Linguist professionals that choose to run their small businesses as independent Contractors.” **About Language Services Associates Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, financial services, manufacturing, education and publishing. Founded by Laura K. T. Schriver, who still holds the title of President and CEO, LSA promises to deliver innovative language-based solutions while consistently providing exceptional customer service support. LSA is one of the fastest-growing companies in America, according to [Inc. magazine](https://www.inc.com/inc5000/profile/language-services-associates), and one of the world’s leading providers of translation, localization and interpreting services, according to market research firm [Common Sense Advisory](https://www.commonsenseadvisory.com/AbstractView.aspx?ArticleID=1160). LSA is proud to offer all encompassing language and cultural services, including Translation and Localization, Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting. The company also offers [INTERPRETALK Mobile](https://mobileapps.lsaweb.com/), an on demand telephonic interpreting application for the iPhone and Android devices. For more information on LSA, please call (800) 305-9673 or [visit us online](https://lsa.inc/). \#### **Categories:** Press Releases --- ## Pages ### [Homepage: Interpretation, Translation, and AI Language Services](https://lsa.inc/) **Published:** May 29, 2023 **Author:** admin **Content:** # THE FUTURE IS FLUENT. Embrace the possibilities. # INFINITE INTERPRETATIONS. Start your journey today! # LANGUAGE BEYOND WORDS. Reach your full potential. [I am new to language services.](/i-am-new-to-language-services/) Start here [I want to learn about LSA's capabilities.](/capabilities/) Start here [I am interested in career opportunities.](/opportunities/) Start here [I am an existing customer.](/login/) Start here [ I am new to language services. ](/i-am-new-to-language-services/) [ I want to learn about your capabilities. ](/capabilities/) [ I am interested in career options. ](/opportunities/) [ I am an existing customer. ](/login/) ## Why You Need LSA as Your Language Partner. The global language service market exceeds $65.7 billion and supports trillions of dollars in international commerce. With over 25 million people of limited English proficiency in the US alone, LSA is here to help you reach new markets, meet customers where they are, and forge brand loyalty across all demographics. The global language service market exceeds $65.7 billion and supports trillions of dollars in international commerce. With over 25 million people of limited English proficiency in the US alone, LSA is here to help you reach new markets, meet customers where they are, and forge brand loyalty across all demographics. ![Professional language solution partner](https://lsa.inc/wp-content/uploads/2023/06/01.png "african-american-language-solution-partner - Language Services Associates - Language Services Associates") ![](https://lsa.inc/wp-content/uploads/2024/02/expand-110-1.png "hands-holding-network-icon - Language Services Associates - Language Services Associates") EXPAND YOUR REACH 0 ### Reach new audiences across a multilingual world while keeping your core business and services intact. ![](https://lsa.inc/wp-content/uploads/2023/10/31-31.png "31-31 - Language Services Associates - Language Services Associates") STRENGTHEN YOUR BRAND 0 ### Share messages that make diverse audiences feel equally included and valued. ![](https://lsa.inc/wp-content/uploads/2023/10/4-5354.png "4-5354 - Language Services Associates - Language Services Associates") DELIVER EXCEPTIONAL CUSTOMER SERVICE 0 ### Communicate with confidence – whether you are resolving an issue or meeting for the first time. ![](https://lsa.inc/wp-content/uploads/2023/10/protect-36.png "protect-36 - Language Services Associates - Language Services Associates") PROTECT YOUR REPUTATION 0 ### Prevent common errors and misunderstandings caused by language barriers. [ Know More ](/capabilities/%20) ## Our Services. Language Services Associates (LSA) connects you with highly qualified interpreters when, where, and how you need them. We support hundreds of languages 24/7/365 because we know that the success of every business and individual depends on our ability to understand one another. [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-10.png "Over the phone interpretation icon - Language Services Associates - Language Services Associates")](https://lsa.inc/services/over-the-phone-interpretation/)### [OVER THE PHONE INTERPRETATION](https://lsa.inc/services/over-the-phone-interpretation/) Reach an interpreter over the phone 24 hours a day, 7 days a week, and 365 days a year. [ Learn More ](https://lsa.inc/services/over-the-phone-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-19-250x247.png "Video Remote Interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/?page_id=47083)### [VIDEO REMOTE INTERPRETATION ](https://lsa.inc/?page_id=47083) Connect with an interpreter via your computer, tablet, or smartphone. [ Learn More ](https://lsa.inc/?page_id=47083) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-12.png "Onsite interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/services/onsite-interpretation/)### [ONSITE INTERPRETATION ](https://lsa.inc/services/onsite-interpretation/) Schedule an interpreter in-person to provide onsite interpretation. [ Learn More ](https://lsa.inc/services/onsite-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-13.png "Telehealth Solutions - Language Services Associates - Language Services Associates")](https://lsa.inc/services/telehealth/)### [Telehealth solutions](https://lsa.inc/services/telehealth/) Seamlessly add a qualified medical interpreter to virtual sessions on your existing platform. [ Learn More ](https://lsa.inc/services/telehealth/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-14-250x247.png "AI Machine Translation+ - Language Services Associates - Language Services Associates")](https://lsa.inc/services/ai-machine-translation-post-editing/)### [AI Machine Translation+](https://lsa.inc/services/ai-machine-translation-post-editing/) Fast, cost-effective translations enhanced by a human post-editor. [ Learn More ](https://lsa.inc/services/ai-machine-translation-post-editing/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-15-250x247.png "AI Video Dubbing - Language Services Associates - Language Services Associates")](https://lsa.inc/ai-video-dubbing/)### [AI Video Dubbing](https://lsa.inc/ai-video-dubbing/) Customized video content for diverse audiences. The process combines automated translation, synchronization, and expert human editing to ensure high-quality results. [ Learn More ](https://lsa.inc/ai-video-dubbing/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-21-300x296.png "AI Interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/lsa-ai-interpretation/)### [AI Interpretation](https://lsa.inc/lsa-ai-interpretation/) Our AI Interpretation uses advanced technology for high-quality communication, easily transitioning to human interpretation without disrupting call flows. [ Learn More ](https://lsa.inc/lsa-ai-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-16.png "Translation & Localization - Language Services Associates - Language Services Associates")](https://lsa.inc/services/translation-localization/)### [TRANSLATION & LOCALIZATION](https://lsa.inc/services/translation-localization/) Engage native-speaking professional translators to localize your communications and media. [ Learn More ](https://lsa.inc/services/translation-localization/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-17-250x247.png "American Sign Language - Language Services Associates - Language Services Associates")](https://lsa.inc/services/american-sign-language/)### [AMERICAN SIGN LANGUAGE](https://lsa.inc/services/american-sign-language/) Connect with RID-certified (Registry of Interpreters for the Deaf) interpreters in-person or via video. [ Learn More ](https://lsa.inc/services/american-sign-language/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-18-250x247.png "Services Icons (18) - Language Services Associates - Language Services Associates")](https://lsa.inc/services/language-assessment/)### [language assessments & testing](https://lsa.inc/services/language-assessment/) Let LSA evaluate and measure your staff's language proficiency and skills. [ Learn More ](https://lsa.inc/services/language-assessment/) [ Contact Us ](/contact-sales/) ### THE OFFICIAL INTERPRETATION AND TRANSLATION PARTNER OF: ![Tampa Sun Bay & Philadelphia Union](https://lsa.inc/wp-content/uploads/elementor/thumbs/Black-And-Blue-Modern-Marketing-Outdoor-Banner-radkpi0zi07wg17m6i3pyei15wclxt2t9i31on4msu.png "Tampa Sun Bay & Philadelphia Union") ## WHY CHOOSE LSA? You deserve a partner who understands your unique language needs – and has the talent and technology you require to succeed. [ GET STARTED ](/contact-sales/) ![](https://lsa.inc/wp-content/uploads/2023/10/150-104.png "150-104 - Language Services Associates - Language Services Associates")300 languages spoken ![](https://lsa.inc/wp-content/uploads/2023/10/150-105.png "150-105 - Language Services Associates - Language Services Associates")Thousands of qualified native interpreters & translators ![](https://lsa.inc/wp-content/uploads/2023/10/150-106.png "150-106 - Language Services Associates - Language Services Associates")Millions of interactions facilitated yearly ![](https://lsa.inc/wp-content/uploads/2023/10/150-107.png "150-107 - Language Services Associates - Language Services Associates")3 Decades of proven expertise ![](https://lsa.inc/wp-content/uploads/2023/05/chat-icon-1.png "chat-icon.png - Language Services Associates - Language Services Associates")Hundreds of languages spoken ![](https://lsa.inc/wp-content/uploads/2023/05/help-icon-1.png "help-icon.png - Language Services Associates - Language Services Associates")7,000+ Highly qualified linguists and interpreters ![](https://lsa.inc/wp-content/uploads/2023/05/team-1.png "team.png - Language Services Associates - Language Services Associates")Millions of interactions facilitated yearly ![](https://lsa.inc/wp-content/uploads/2023/05/customer-icon-3.png "customer-icon.png - Language Services Associates - Language Services Associates")3 Decades of experience ### Schedule a free consultation. [ GET STARTED ](/contact-sales/) ## Case Studies. ![How LSA Helped Optimize CMS Star Ratings](https://lsa.inc/wp-content/uploads/2024/09/Case-Studies_Featured-Image.jpg "Case Studies_Featured Image - Language Services Associates - Language Services Associates") #### Healthcare ## How LSA Helped Holy Cross Health Bridge Language Gaps & Achieve Patient Equity Holy Cross Patient Equity: A Healthcare Interpretation Case Study. Language access is critical in healthcare. This case study explores how Holy Cross partnered with LSA [ LEARN MORE ](https://lsa.inc/case_studies/holy-cross-patient-equity/) ![Elevating Excellence](https://lsa.inc/wp-content/uploads/2024/09/Case-Studies_ElevatingExcellence.jpg "Case Studies_ElevatingExcellence - Language Services Associates - Language Services Associates") #### Healthcare, Insurance ## How LSA Helped Optimize Customer Support & Improve Services During Peak Times Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical, [ LEARN MORE ](https://lsa.inc/case_studies/elevating-excellence-case-study/) ![Maximizing CMS](https://lsa.inc/wp-content/uploads/2024/09/Case-Studies_Featured-Image-1.jpg "Case Studies_Featured Image (1) - Language Services Associates - Language Services Associates") #### Healthcare, Insurance ## How LSA Helped Maximize CMS Star Ratings & Ensure Compliance Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical, [ LEARN MORE ](https://lsa.inc/case_studies/maximizing-cms-star-ratings-ensuring-compliance/) ![Interpretation and Translation Services for Afghan-Speaking LEPs](https://lsa.inc/wp-content/uploads/2024/09/AsylumWorks_2.jpg "AsylumWorks_2 - Language Services Associates - Language Services Associates") #### Government ## How LSA Helped AsylumWorks Support Afghan Migrants Overcome Challenges Nonprofit Interpretation Case Study: Supporting Afghan Migrants. Effective language access is essential for refugee support. In this case study, AsylumWorks partnered with LSA to deliver [ LEARN MORE ](https://lsa.inc/case_studies/how-lsa-helped-asylumworks-support-afghan-migrants-overcome-challenges-2/) ![How LSA provided interpretation and translation services to Uyghur-speaking migrants](https://lsa.inc/wp-content/uploads/2024/09/Case-Studies_Featured-Image_Uyghur-2.jpg "Case Studies_Featured Image_Uyghur-2 - Language Services Associates - Language Services Associates") #### Government ## How AsylumWorks Improved Services for Uyghur Migrants with Language Interpretation Nonprofit Interpretation Case Study: AsylumWorks & Uyghur Migrants. Community nonprofits depend on clear, trusted communication to serve vulnerable populations. In this case study, AsylumWorks partnered [ LEARN MORE ](https://lsa.inc/case_studies/how-asylumworks-improved-improved-services-for-uyghur-migrants/) ![](https://lsa.inc/wp-content/uploads/2023/06/01-1.png "01 - Language Services Associates - Language Services Associates") ## Partners. Meet some of our partners. ![Carenet Health]() ![Tampa Bay Sun FC]() ![CareTech Solutions]() ![Philadelphia Union Official Soccer Team of Philadelphia]() ![Catholic Charities]() ![CoreCivic]() ![Banner University Health Plans]() ![Bayada Home Health]() ![Blue Cross of Idaho]() ![Detroit Medical Center]() ![GPHA (Greater Philadelphia Health Action)]() ![GSA (General Services Administration)]() ![Guthrie Partner Logo]() ![Hackensack Meridian Health]() ![HCA Healthcare]() ![Heartland Dental]() ![Inspiritec]() ![Nemours Childrens Health]() ![New York State]() ![Massachusetts Statewide Contract]() ![Pennsylvania Department of General Services]() ![US Department of Justice]() ![Rush Oak Park Hospital]() ![Rush University Medical Center]() ![SE91059_logo_orig]() ![SO_Pennsylvania_Mark_XXX_XXX-16]() ![Team Kentucky]() ![Tidal Health Media]() ![Tower Health]() ![VCU Health]() ![Wisconsin Department of Education]() ## Subscribe to our newsletter By subscribing to our newsletter, you agree to receive email communications from LSA. Email ![](/wp-content/uploads/2023/05/signup-icon.png) --- ### [What We Do](https://lsa.inc/what-we-do/) **Published:** March 6, 2025 **Author:** Ximena Garcia **Content:** ## YOUR RELIABLE LANGUAGE PARTNER. Language Services Associates (LSA) connects you with highly qualified interpreters when, where, and how you need them. We are an extension of your brand helping you provide clear and effective multilingual communication — let us take care of the language so you can focus on doing what you do best. ![](https://lsa.inc/wp-content/uploads/2025/03/Webiste_Half-column-1.gif "What We Do - Capabilities - Language Services Associates - Language Services Associates") [ CONTACT SALES ](#capabilities-form) [ LOGIN ](https://lsa.inc/login/) ## MAXIMIZING BUSINESS RESULTS WITH INTERPRETATION & TRANSLATION. ![Icon - Consumers prefer to buy in their own language](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-3-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Icon – Consumers prefer to buy in their own language") ## 72.4% ## 72.4% of consumers said they would be more likely to buy a product with information in their own language. ![Icon - lose money](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-4-radkpkudi1x9lkj3fe4fq8i3hycuvw8zy8fznt700k.png "Icon – lose money") ## $75B ## Businesses lose approximately $75 billion yearly because of poor customer service. ![Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-5-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Services Icons (5)") ## 22% ## About 22% of the US population aged five and older—67.8 million people—speak a language other than English at home. ## Core Services. ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ## Over the Phone Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Language Assessments and Testing](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-22-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "Language Assessments and Testing") ## Assessments & Testing ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler [ LEARN MORE ABOUT INTERPRETATION ](https://lsa.inc/services/professional-interpretation-services/) [ LEARN MORE ABOUT TRANSLATION ](https://lsa.inc/services/translation-localization/) ## AI Services. ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-14-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Machine Translation+") ## AI Machine Translation+ ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyomv9w3hrgz5an1hh2ckfk4vnctsn1v4hcge.png "LSA AI Video Dubbing") ## AI Video Dubbing ![AI Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-21-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Interpretation") ## AI Interpretation [ LEARN MORE ABOUT OUR AI SERVICES ](https://lsa.inc/ai/) ## Technology THAT HELPS YOU THRIVE. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our technology features rigorous security protocols – and stores zero confidential or sensitive data. [LSA INTERPRETATION APP The LSA Interpretation App gives you Immediate access to a global network of linguists in hundreds of languages. We offer video and audio interpretation, quick connection to scheduled calls, and more! DISCOVER OUR APP](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) [OPEN API & INTEGRATIONS Our open API allows you to integrate our technology with your existing systems. LEARN MORE](#capabilities-integrations) CLIENT PORTAL Our Client Portal offers a 360° view of our services and how they impact on your organization. Access real-time reporting that helps you make better data-driven decisions. [SCHEDULE A DEMO](#capabilities-form) ## YOUR PARTNER IN TRUST AND COMPLIANCE. Partner with LSA and experience the confidence of working with a compliance-driven company. We audit frequently to ensure compliance with federal and state regulations including: ![Anti-Kickback](https://lsa.inc/wp-content/uploads/2025/02/2.png) ## Anti-Kickback Statute ![](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-2.png) ## HIPAA ![False Claims Act](https://lsa.inc/wp-content/uploads/2025/02/5.png) ## False Claims Act ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-1.png) ## Conflicts of Interest ![Waste, Fraud, and Abuse](https://lsa.inc/wp-content/uploads/2025/02/3.png) ## CMS-Fraud Waste and Abuse ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page.png) ## Federal Government GSA Requirements ![Secure and compliant](https://lsa.inc/wp-content/uploads/2025/02/7.png) ## Other General and Industry Specific Compliance Standards ## COMMITTED TO QUALITY SINCE 1991. Throughout the past three decades, LSA has developed the best interpreter network for supporting healthcare, government, and commercial enterprises. Our robust vetting process and education programs ensure you’ll work with native-speaking interpreters specializing in your field – meaning shorter call times, clear communication, and the best possible experience for you and those you serve. interpreters worldwide 0 + continents represented 0 years of experience 0 + ### OUR APPROACH TO CUSTOMIZABLE SOLUTIONS. This is our step-by-step process to understanding your business requirements. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-47.png "meeting-icon - Language Services Associates - Language Services Associates") ### STEP 1 We meet with you. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-45-1.png "needs-wants-icon - Language Services Associates - Language Services Associates") ### STEP 2 We understand your needs and wants. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-44.png "customize-technology - Language Services Associates - Language Services Associates") ### STEP 3 We customize our technology, reporting, and solutions according to your needs. ![icons (1)-46](https://lsa.inc/wp-content/uploads/elementor/thumbs/icons-1-46-radkppjjuaprmwxjmj27s7t854tz9g5dzq5qzz0wa2.png "icons (1)-46") ### STEP 4 We start your services. ## integrations that meet your needs. Our technology is designed to be resilient and reliable. Our open API facilitates integration with any platform, including: ![](https://lsa.inc/wp-content/uploads/2026/01/Integrations-Compatibility.png "Integrations - Compatibility - Language Services Associates - Language Services Associates") [ TALK TO US ABOUT YOUR PLATFORM ](#capabilities-form) ## Technology you can trust and integrations that meet your needs. We provide a best-in-class IT platform, delivering carrier-class resiliency and redundancy. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our solutions integrate seamlessly with all major apps and platforms, ensuring leading service for clients, caregivers, and patients. ## Partners. Meet some of our partners. ![Carenet Health]() ![CareTech Solutions]() ![Catholic Charities]() ![CoreCivic]() ![Banner University Health Plans]() ![Bayada Home Health]() ![Blue Cross of Idaho]() ![Tampa Bay Sun FC]() ![Detroit Medical Center]() ![GPHA (Greater Philadelphia Health Action)]() ![GSA (General Services Administration)]() ![Guthrie Partner Logo]() ![Hackensack Meridian Health]() ![HCA Healthcare]() ![Heartland Dental]() ![Inspiritec]() ![Nemours Childrens Health]() ![New York State]() ![Massachusetts Statewide Contract]() ![Pennsylvania Department of General Services]() ![Philadelphia Union Official Soccer Team of Philadelphia]() ![Rush Oak Park Hospital]() ![Rush University Medical Center]() ![SE91059_logo_orig]() ![SO_Pennsylvania_Mark_XXX_XXX-16]() ![US Department of Justice]() ![Team Kentucky]() ![Tidal Health Media]() ![Tower Health]() ![VCU Health]() ![Wisconsin Department of Education]() ## Get in Touch! ## YOUR PARTNERS IN LANGUAGE. Contact our team to learn more about our interpretation & translation solutions! "\*" indicates required fields Δ Email This field is for validation purposes and should be left unchanged. First Name\* Last Name\* E-mail\* Phone\* Company\* CAPTCHA![](https://lsa.inc/index.php?gf-download=1346213050.png&form-id=captcha&field-id=20&hash=af7fdf43cc6804d98beecbda0211548d31b0f583f2f8bceecbc43d8e0df55fa2) Submit Now \*By filling out this form, you agree to receive email communications from LSA. ## Subscribe to our newsletter By subscribing to our newsletter, you agree to receive email communications from LSA. Email ![](/wp-content/uploads/2023/05/signup-icon.png) --- ### [LSA | Podcast](https://lsa.inc/podcast/) **Published:** February 26, 2026 **Author:** Ximena Garcia **Content:** ## YOUR RELIABLE LANGUAGE PARTNER. Language Services Associates (LSA) connects you with highly qualified interpreters when, where, and how you need them. We are an extension of your brand helping you provide clear and effective multilingual communication — let us take care of the language so you can focus on doing what you do best. ![](https://lsa.inc/wp-content/uploads/2025/03/Webiste_Half-column-1.gif "What We Do - Capabilities - Language Services Associates - Language Services Associates") [ CONTACT SALES ](#capabilities-form) ## MAXIMIZING BUSINESS RESULTS WITH INTERPRETATION & TRANSLATION. ![Icon - Consumers prefer to buy in their own language](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-3-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Icon – Consumers prefer to buy in their own language") ## 72.4% ## 72.4% of consumers said they would be more likely to buy a product with information in their own language. ![Icon - lose money](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-4-radkpkudi1x9lkj3fe4fq8i3hycuvw8zy8fznt700k.png "Icon – lose money") ## $75B ## Businesses lose approximately $75 billion yearly because of poor customer service. ![Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-5-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Services Icons (5)") ## 22% ## About 22% of the US population aged five and older—67.8 million people—speak a language other than English at home. ## Core Services. ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ## Over the Phone Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Language Assessments and Testing](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-22-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "Language Assessments and Testing") ## Assessments & Testing ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler [ LEARN MORE ABOUT INTERPRETATION ](https://lsa.inc/services/professional-interpretation-services/) [ LEARN MORE ABOUT TRANSLATION ](https://lsa.inc/services/translation-localization/) ## AI Services. ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-14-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Machine Translation+") ## AI Machine Translation+ ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyomv9w3hrgz5an1hh2ckfk4vnctsn1v4hcge.png "LSA AI Video Dubbing") ## AI Video Dubbing ![AI Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-21-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Interpretation") ## AI Interpretation [ LEARN MORE ABOUT OUR AI SERVICES ](https://lsa.inc/ai/) ## Technology THAT HELPS YOU THRIVE. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our technology features rigorous security protocols – and stores zero confidential or sensitive data. [LSA INTERPRETATION APP The LSA Interpretation App gives you Immediate access to a global network of linguists in hundreds of languages. We offer video and audio interpretation, quick connection to scheduled calls, and more! DISCOVER OUR APP](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) [OPEN API & INTEGRATIONS Our open API allows you to integrate our technology with your existing systems. LEARN MORE](#capabilities-integrations) CLIENT PORTAL Our Client Portal offers a 360° view of our services and how they impact on your organization. Access real-time reporting that helps you make better data-driven decisions. [SCHEDULE A DEMO](#capabilities-form) ## YOUR PARTNER IN TRUST AND COMPLIANCE. Partner with LSA and experience the confidence of working with a compliance-driven company. We audit frequently to ensure compliance with federal and state regulations including: ![Anti-Kickback](https://lsa.inc/wp-content/uploads/2025/02/2.png) ## Anti-Kickback Statute ![](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-2.png) ## HIPAA ![False Claims Act](https://lsa.inc/wp-content/uploads/2025/02/5.png) ## False Claims Act ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-1.png) ## Conflicts of Interest ![Waste, Fraud, and Abuse](https://lsa.inc/wp-content/uploads/2025/02/3.png) ## CMS-Fraud Waste and Abuse ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page.png) ## Federal Government GSA Requirements ![Secure and compliant](https://lsa.inc/wp-content/uploads/2025/02/7.png) ## Other General and Industry Specific Compliance Standards ## COMMITTED TO QUALITY SINCE 1991. Throughout the past three decades, LSA has developed the best interpreter network for supporting healthcare, government, and commercial enterprises. Our robust vetting process and education programs ensure you’ll work with native-speaking interpreters specializing in your field – meaning shorter call times, clear communication, and the best possible experience for you and those you serve. interpreters worldwide 0 + continents represented 0 years of experience 0 + ### OUR APPROACH TO CUSTOMIZABLE SOLUTIONS. This is our step-by-step process to understanding your business requirements. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-47.png "meeting-icon - Language Services Associates - Language Services Associates") ### STEP 1 We meet with you. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-45-1.png "needs-wants-icon - Language Services Associates - Language Services Associates") ### STEP 2 We understand your needs and wants. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-44.png "customize-technology - Language Services Associates - Language Services Associates") ### STEP 3 We customize our technology, reporting, and solutions according to your needs. ![icons (1)-46](https://lsa.inc/wp-content/uploads/elementor/thumbs/icons-1-46-radkppjjuaprmwxjmj27s7t854tz9g5dzq5qzz0wa2.png "icons (1)-46") ### STEP 4 We start your services. ## integrations that meet your needs. Our technology is designed to be resilient and reliable. Our open API facilitates integration with any platform, including: ![](https://lsa.inc/wp-content/uploads/2026/01/Integrations-Compatibility.png "Integrations - Compatibility - Language Services Associates - Language Services Associates") [ TALK TO US ABOUT YOUR PLATFORM ](#capabilities-form) ## Technology you can trust and integrations that meet your needs. We provide a best-in-class IT platform, delivering carrier-class resiliency and redundancy. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our solutions integrate seamlessly with all major apps and platforms, ensuring leading service for clients, caregivers, and patients. ## Get in Touch! ## YOUR PARTNERS IN LANGUAGE. Contact our team to learn more about our interpretation & translation solutions! "\*" indicates required fields Δ Facebook This field is for validation purposes and should be left unchanged. First Name\* Last Name\* E-mail\* Phone\* Company\* CAPTCHA![](https://lsa.inc/index.php?gf-download=726599848.png&form-id=captcha&field-id=20&hash=635a4eca360aa8c3c4da0b3869745e2db7fb85cfaf91e77cc51fd00a52eb600a) Submit Now \*By filling out this form, you agree to receive email communications from LSA. ## Subscribe to our newsletter By subscribing to our newsletter, you agree to receive email communications from LSA. Email ![](/wp-content/uploads/2023/05/signup-icon.png) --- ### [LSA | Sirius XM - radio](https://lsa.inc/radio/) **Published:** March 6, 2026 **Author:** Ximena Garcia **Content:** ## YOUR RELIABLE LANGUAGE PARTNER. Language Services Associates (LSA) connects you with highly qualified interpreters when, where, and how you need them. We are an extension of your brand helping you provide clear and effective multilingual communication — let us take care of the language so you can focus on doing what you do best. ![](https://lsa.inc/wp-content/uploads/2025/03/Webiste_Half-column-1.gif "What We Do - Capabilities - Language Services Associates - Language Services Associates") [ CONTACT SALES ](#capabilities-form) ## MAXIMIZING BUSINESS RESULTS WITH INTERPRETATION & TRANSLATION. ![Icon - Consumers prefer to buy in their own language](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-3-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Icon – Consumers prefer to buy in their own language") ## 72.4% ## 72.4% of consumers said they would be more likely to buy a product with information in their own language. ![Icon - lose money](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-4-radkpkudi1x9lkj3fe4fq8i3hycuvw8zy8fznt700k.png "Icon – lose money") ## $75B ## Businesses lose approximately $75 billion yearly because of poor customer service. ![Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-5-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Services Icons (5)") ## 22% ## About 22% of the US population aged five and older—67.8 million people—speak a language other than English at home. ## Core Services. ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ## Over the Phone Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Language Assessments and Testing](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-22-radkpi0ubmfh218guft789pje1v1jvbjaoxv5rc1nu.png "Language Assessments and Testing") ## Assessments & Testing ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler [ LEARN MORE ABOUT INTERPRETATION ](https://lsa.inc/services/professional-interpretation-services/) [ LEARN MORE ABOUT TRANSLATION ](https://lsa.inc/services/translation-localization/) ## AI Services. ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-14-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Machine Translation+") ## AI Machine Translation+ ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyomv9w3hrgz5an1hh2ckfk4vnctsn1v4hcge.png "LSA AI Video Dubbing") ## AI Video Dubbing ![AI Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-21-radkpi0ug18lrvsu4mw0gzplr6k6x6jmhnzkduiqmm.png "AI Interpretation") ## AI Interpretation [ LEARN MORE ABOUT OUR AI SERVICES ](https://lsa.inc/ai/) ## Technology THAT HELPS YOU THRIVE. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our technology features rigorous security protocols – and stores zero confidential or sensitive data. [LSA INTERPRETATION APP The LSA Interpretation App gives you Immediate access to a global network of linguists in hundreds of languages. We offer video and audio interpretation, quick connection to scheduled calls, and more! DISCOVER OUR APP](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) [OPEN API & INTEGRATIONS Our open API allows you to integrate our technology with your existing systems. LEARN MORE](#capabilities-integrations) CLIENT PORTAL Our Client Portal offers a 360° view of our services and how they impact on your organization. Access real-time reporting that helps you make better data-driven decisions. [SCHEDULE A DEMO](#capabilities-form) ## YOUR PARTNER IN TRUST AND COMPLIANCE. Partner with LSA and experience the confidence of working with a compliance-driven company. We audit frequently to ensure compliance with federal and state regulations including: ![Anti-Kickback](https://lsa.inc/wp-content/uploads/2025/02/2.png) ## Anti-Kickback Statute ![](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-2.png) ## HIPAA ![False Claims Act](https://lsa.inc/wp-content/uploads/2025/02/5.png) ## False Claims Act ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-1.png) ## Conflicts of Interest ![Waste, Fraud, and Abuse](https://lsa.inc/wp-content/uploads/2025/02/3.png) ## CMS-Fraud Waste and Abuse ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page.png) ## Federal Government GSA Requirements ![Secure and compliant](https://lsa.inc/wp-content/uploads/2025/02/7.png) ## Other General and Industry Specific Compliance Standards ## COMMITTED TO QUALITY SINCE 1991. Throughout the past three decades, LSA has developed the best interpreter network for supporting healthcare, government, and commercial enterprises. Our robust vetting process and education programs ensure you’ll work with native-speaking interpreters specializing in your field – meaning shorter call times, clear communication, and the best possible experience for you and those you serve. interpreters worldwide 0 + continents represented 0 years of experience 0 + ### OUR APPROACH TO CUSTOMIZABLE SOLUTIONS. This is our step-by-step process to understanding your business requirements. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-47.png "meeting-icon - Language Services Associates - Language Services Associates") ### STEP 1 We meet with you. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-45-1.png "needs-wants-icon - Language Services Associates - Language Services Associates") ### STEP 2 We understand your needs and wants. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-44.png "customize-technology - Language Services Associates - Language Services Associates") ### STEP 3 We customize our technology, reporting, and solutions according to your needs. ![icons (1)-46](https://lsa.inc/wp-content/uploads/elementor/thumbs/icons-1-46-radkppjjuaprmwxjmj27s7t854tz9g5dzq5qzz0wa2.png "icons (1)-46") ### STEP 4 We start your services. ## integrations that meet your needs. Our technology is designed to be resilient and reliable. Our open API facilitates integration with any platform, including: ![](https://lsa.inc/wp-content/uploads/2026/01/Integrations-Compatibility.png "Integrations - Compatibility - Language Services Associates - Language Services Associates") [ TALK TO US ABOUT YOUR PLATFORM ](#capabilities-form) ## Technology you can trust and integrations that meet your needs. We provide a best-in-class IT platform, delivering carrier-class resiliency and redundancy. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our solutions integrate seamlessly with all major apps and platforms, ensuring leading service for clients, caregivers, and patients. ## Get in Touch! ## YOUR PARTNERS IN LANGUAGE. Contact our team to learn more about our interpretation & translation solutions! "\*" indicates required fields Δ Name This field is for validation purposes and should be left unchanged. First Name\* Last Name\* E-mail\* Phone\* Company\* CAPTCHA![](https://lsa.inc/index.php?gf-download=2014044829.png&form-id=captcha&field-id=20&hash=4a1bdbb5d28061ce13cfb6c0a923325745a2575d97602d690a2928c36b060767) Submit Now \*By filling out this form, you agree to receive email communications from LSA. ## Subscribe to our newsletter By subscribing to our newsletter, you agree to receive email communications from LSA. Email ![](/wp-content/uploads/2023/05/signup-icon.png) --- ### [What We Do Club LSA](https://lsa.inc/what-we-do-club-lsa/) **Published:** March 7, 2025 **Author:** Arnisa Xharra **Content:** ![](https://lsa.inc/wp-content/uploads/2023/10/philadelphia-union-logo-250x250.png "philadelphia union logo - Language Services Associates - Language Services Associates") ### THE OFFICIAL INTERPRETATION AND TRANSLATION PARTNER OF THE PHILADELPHIA UNION ## YOUR RELIABLE LANGUAGE PARTNER. Language Services Associates (LSA) connects you with highly qualified interpreters when, where, and how you need them. We are an extension of your brand helping you provide clear and effective multilingual communication — let us take care of the language so you can focus on doing what you do best. ![](https://lsa.inc/wp-content/uploads/2025/03/Webiste_Half-column-1.gif "What We Do - Capabilities - Language Services Associates - Language Services Associates") [ CONTACT SALES ](#capabilities-form) [ LOGIN ](https://lsa.inc/login/) ## MAXIMIZING BUSINESS RESULTS WITH INTERPRETATION & TRANSLATION. ![Icon - Consumers prefer to buy in their own language](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-3-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Icon – Consumers prefer to buy in their own language") ## 72.4% ## 72.4% of consumers said they would be more likely to buy a product with information in their own language. ![Icon - lose money](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-4-radkpkudi1x9lkj3fe4fq8i3hycuvw8zy8fznt700k.png "Icon – lose money") ## $75B ## Businesses lose approximately $75 billion yearly because of poor customer service. ![Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-5-radkpjwjb7vz9ykgkvpt5qqmwkhho759m3si6j8e6s.png "Services Icons (5)") ## 22% ## About 22% of the US population aged five and older—67.8 million people—speak a language other than English at home. ## CORE Services. ![Over the phone interpretation icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Over the phone interpretation icon") ## Over the Phone Interpretation ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Onsite Interpretation ![Video Remote Interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/3-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Video Remote Interpretation") ## Video Remote Interpretation ![Translation & Localization](https://lsa.inc/wp-content/uploads/elementor/thumbs/6-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Translation & Localization") ## Translation & Localization ![American Sign Language_2](https://lsa.inc/wp-content/uploads/elementor/thumbs/8-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "American Sign Language_2") ## American Sign Language ![Telehealth Solutions](https://lsa.inc/wp-content/uploads/elementor/thumbs/5-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Telehealth Solutions") ## Telehealth Solutions ![Onsite interpretation](https://lsa.inc/wp-content/uploads/elementor/thumbs/2-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "Onsite interpretation") ## Assessments & Testing ![Scheduler Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/Services-Icons-6-radkpjwipai1p95qjgmgd98gktlrz9izyy8u4b99be.png "Scheduler Icon") ## Interpreter Scheduler [ LEARN MORE ABOUT OUR LEGACY SERVICES ](https://lsa.inc/services/video-interpretation/) ## AI Services. ![AI Machine Translation+](https://lsa.inc/wp-content/uploads/elementor/thumbs/4-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "AI Machine Translation+") ## AI Machine Translation+ ![LSA AI Video Dubbing](https://lsa.inc/wp-content/uploads/elementor/thumbs/7-1-radkpiyoiggrdn73oy7tsrgzzfqerkf9mtlcn1anhm.png "LSA AI Video Dubbing") ## AI Video Dubbing [ LEARN MORE ABOUT OUR AI SERVICES ](https://lsa.inc/ai/) ## Technology THAT HELPS YOU THRIVE. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our technology features rigorous security protocols – and stores zero confidential or sensitive data. [LSA INTERPRETATION APP The LSA Interpretation App gives you Immediate access to a global network of linguists in hundreds of languages. We offer video and audio interpretation, quick connection to scheduled calls, and more! DISCOVER OUR APP](https://lsa.inc/why-lsa/lsa-technology/lsa-interpretation-app/) [OPEN API & INTEGRATIONS Our open API allows you to integrate our technology with your existing systems. LEARN MORE](#capabilities-integrations) CLIENT PORTAL Our Client Portal offers a 360° view of our services and how they impact on your organization. Access real-time reporting that helps you make better data-driven decisions. [SCHEDULE A DEMO](#capabilities-form) ## YOUR PARTNER IN TRUST AND COMPLIANCE. Partner with LSA and experience the confidence of working with a compliance-driven company. We audit frequently to ensure compliance with federal and state regulations including: ![Anti-Kickback](https://lsa.inc/wp-content/uploads/2025/02/2.png) ## Anti-Kickback Statute ![](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-2.png) ## HIPAA ![False Claims Act](https://lsa.inc/wp-content/uploads/2025/02/5.png) ## False Claims Act ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page-1.png) ## Conflicts of Interest ![Waste, Fraud, and Abuse](https://lsa.inc/wp-content/uploads/2025/02/3.png) ## CMS-Fraud Waste and Abuse ![Safe and compliant](https://lsa.inc/wp-content/uploads/2025/02/Icons-Trust-Page.png) ## Federal Government GSA Requirements ![Secure and compliant](https://lsa.inc/wp-content/uploads/2025/02/7.png) ## Other General and Industry Specific Compliance Standards ## COMMITTED TO QUALITY SINCE 1991. Throughout the past three decades, LSA has developed the best interpreter network for supporting healthcare, government, and commercial enterprises. Our robust vetting process and education programs ensure you’ll work with native-speaking interpreters specializing in your field – meaning shorter call times, clear communication, and the best possible experience for you and those you serve. interpreters worldwide 0 + continents represented 0 years of experience 0 + ### OUR APPROACH TO CUSTOMIZABLE SOLUTIONS. This is our step-by-step process to understanding your business requirements. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-47.png "meeting-icon - Language Services Associates - Language Services Associates") ### STEP 1 We meet with you. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-45-1.png "needs-wants-icon - Language Services Associates - Language Services Associates") ### STEP 2 We understand your needs and wants. ![](https://lsa.inc/wp-content/uploads/2023/10/icons-1-44.png "customize-technology - Language Services Associates - Language Services Associates") ### STEP 3 We customize our technology, reporting, and solutions according to your needs. ![icons (1)-46](https://lsa.inc/wp-content/uploads/elementor/thumbs/icons-1-46-radkppjjuaprmwxjmj27s7t854tz9g5dzq5qzz0wa2.png "icons (1)-46") ### STEP 4 We start your services. ## integrations that meet your needs. Our technology is designed to be resilient and reliable. Our open API facilitates integration with any platform, including: ![](https://lsa.inc/wp-content/uploads/2025/02/Untitled-design-15-768x229.png "Integrations light blue background - Language Services Associates - Language Services Associates") [ TALK TO US ABOUT YOUR PLATFORM ](#capabilities-form) ## Technology you can trust and integrations that meet your needs. We provide a best-in-class IT platform, delivering carrier-class resiliency and redundancy. We connect interpreter sessions swiftly and securely while prioritizing your privacy. Our solutions integrate seamlessly with all major apps and platforms, ensuring leading service for clients, caregivers, and patients. ## Partners. Meet some of our partners. ![Carenet Health]() ![CareTech Solutions]() ![Catholic Charities]() ![CoreCivic]() ![Banner University Health Plans]() ![Bayada Home Health]() ![Blue Cross of Idaho]() ![Executive Office for Immigration]() ![Detroit Medical Center]() ![GPHA (Greater Philadelphia Health Action)]() ![GSA (General Services Administration)]() ![Guthrie Partner Logo]() ![Hackensack Meridian Health]() ![HCA Healthcare]() ![Heartland Dental]() ![Inspiritec]() ![Nemours Childrens Health]() ![New York State]() ![Massachusetts Statewide Contract]() ![Pennsylvania Department of General Services]() ![Philadelphia Union Official Soccer Team of Philadelphia]() ![Rush Oak Park Hospital]() ![Rush University Medical Center]() ![SE91059_logo_orig]() ![SO_Pennsylvania_Mark_XXX_XXX-16]() ![Team Kentucky]() ![Tidal Health Media]() ![Tower Health]() ![VCU Health]() ![Wisconsin Department of Administration]() ## Get in Touch! ## YOUR PARTNERS IN LANGUAGE. Contact our team to learn more about our interpretation & translation solutions! "\*" indicates required fields Δ Company This field is for validation purposes and should be left unchanged. First Name\* Last Name\* E-mail\* Phone\* Company\* CAPTCHA![](https://lsa.inc/index.php?gf-download=835846409.png&form-id=captcha&field-id=20&hash=a1de0df5806bb6bf27431bc7179bea6a871c5ea0b2441a62d2f0f212d8d8fb2b) Submit Now \*By filling out this form, you agree to receive email communications from LSA. ## Subscribe to our newsletter By subscribing to our newsletter, you agree to receive email communications from LSA. Email ![](/wp-content/uploads/2023/05/signup-icon.png) --- ### [Our Team](https://lsa.inc/lsa-team/) **Published:** March 22, 2024 **Author:** admin **Content:** # Meet the lsa leadership team. When you work with Language Services Associates (LSA), you partner with some of the most seasoned professionals in the business – each possessing decades of experience and an unwavering commitment to customer service. ## LEADERSHIP TEAM. Every member of our team shares the same goal — your success. ### OWNER. [![Laura K.T. Schriver](https://lsa.inc/wp-content/uploads/2023/05/laura.png "laura - Language Services Associates - Language Services Associates")](https://lsa.inc/team/laura-schriver/)### [Laura K.T. Schriver](https://lsa.inc/team/laura-schriver/) Founder & Board Chair ### EXECUTIVE TEAM. [![Scott Cooper](https://lsa.inc/wp-content/uploads/2023/05/scott-1.png "scott - Language Services Associates - Language Services Associates")](https://lsa.inc/team/scott-cooper/)### [Scott Cooper](https://lsa.inc/team/scott-cooper/) Chief Executive Officer, Board Member, & General Counsel [![Julia Bunk](https://lsa.inc/wp-content/uploads/2023/05/julia-2.png "Julia Bunk - Language Services Associates - Language Services Associates")](https://lsa.inc/team/julia-bunk/)### [Julia Bunk](https://lsa.inc/team/julia-bunk/) Chief Financial Officer [![Lynn Dick Customer-centric leadership](https://lsa.inc/wp-content/uploads/2023/05/lynn-dick.png "lynn-dick - Language Services Associates - Language Services Associates")](https://lsa.inc/team/lynn-dick/)### [LYNN DICK](https://lsa.inc/team/lynn-dick/) Chief Customer Officer [![Pablo Tercero](https://lsa.inc/wp-content/uploads/2023/05/Pablo-Tercero.png "Pablo Tercero - Language Services Associates - Language Services Associates")](https://lsa.inc/team/pablo-tercero/)### [Pablo Tercero](https://lsa.inc/team/pablo-tercero/) Chief Operating Officer ### VICE PRESIDENTS. [![Gabrielle Karlin](https://lsa.inc/wp-content/uploads/2024/03/Headshots-4-1024x1024.png "Gabrielle Karlin - Language Services Associates - Language Services Associates")](https://lsa.inc/team/gabrielle-karlin/)### [Gabrielle Karlin](https://lsa.inc/team/gabrielle-karlin/) Vice President Client Operations [![Jodi Bralow](https://lsa.inc/wp-content/uploads/2023/05/Jodi-Bralow.png "Jodi Bralow - Language Services Associates - Language Services Associates")](https://lsa.inc/team/jodi-bralow/)### [Jodi Bralow](https://lsa.inc/team/jodi-bralow/) Vice President of Contracting & Compliance [![John Lizana](https://lsa.inc/wp-content/uploads/2023/05/john.png "John Lizana - Language Services Associates - Language Services Associates")](https://lsa.inc/team/john-lizana/)### [John Lizana](https://lsa.inc/team/john-lizana/) Vice President of Human Resources [![](https://lsa.inc/wp-content/uploads/2023/05/kevin-1.png "kevin - Language Services Associates - Language Services Associates")](https://lsa.inc/team/kevin-gregory/)### [Kevin Gregory](https://lsa.inc/team/kevin-gregory/) Vice President Sales & Customer Success [![Matthew Feeley](https://lsa.inc/wp-content/uploads/2026/09/Headshots-13.png "Matthew Feeley")](https://lsa.inc/team/matthew-feeley/)### [ Matthew Feeley](https://lsa.inc/team/matthew-feeley/) Vice President Product Innovation [![Jodi Bralow](https://lsa.inc/wp-content/uploads/2023/05/Jodi-Bralow.png "Jodi Bralow - Language Services Associates - Language Services Associates")](https://lsa.inc/team/jodi-bralow/)### [Jodi Bralow](https://lsa.inc/team/jodi-bralow/) Senior Vice President of Contracting & Compliance ### SENIOR LEADERSHIP. [![Arnisa Xharra](https://lsa.inc/wp-content/uploads/2023/05/Arnisa-Xharra.png "Arnisa Xharra - Language Services Associates - Language Services Associates")](https://lsa.inc/team/arnisa-xharra/)### [Arnisa Xharra](https://lsa.inc/team/arnisa-xharra/) Director Marketing [![Akshay Patel](https://lsa.inc/wp-content/uploads/2023/05/Akshay-Patel.png "Akshay Patel - Language Services Associates - Language Services Associates")](https://lsa.inc/team/akshay-patel/)### [Akshay Patel](https://lsa.inc/team/akshay-patel/) Director of IT & Cybersecurity [![Lisa Maddalon](https://lsa.inc/wp-content/uploads/2025/02/Headshots-1-1-1024x1024.png "Lisa Maddalon - Language Services Associates - Language Services Associates")](https://lsa.inc/team/lisa-maddalon/)### [Lisa maddalon](https://lsa.inc/team/lisa-maddalon/) Controller [![Megan Bintner](https://lsa.inc/wp-content/uploads/2026/09/Headshots-18-1024x1024.png "Megan Bintner - Language Services Associates - Language Services Associates")](https://lsa.inc/team/megan-bintner/)### [Megan Bintner](https://lsa.inc/team/megan-bintner/) Director Client Engagement [![Uzma Khanmohamed](https://lsa.inc/wp-content/uploads/2026/09/Headshots-21-1024x1024.png "Uzma Khanmohamed - Language Services Associates - Language Services Associates")](https://lsa.inc/team/uzma-khanmohamed/)### [Uzma Khanmohamed](https://lsa.inc/team/uzma-khanmohamed/) Director Sales [![Yang Song](https://lsa.inc/wp-content/uploads/2026/09/Headshots-16-1024x1024.png "Yang Song - Language Services Associates - Language Services Associates")](https://lsa.inc/team/yang-song/)### [YANG SONG](https://lsa.inc/team/yang-song/) Director - Enterprise Architect --- ### [Interprétation, traduction et services linguistiques alimentés par l'IA](https://lsa.inc/fr/qui-est-lsa/) **Published:** May 29, 2023 **Author:** admin **Content:** # L’avenir est fluide. Saisissez les possibilités. # Interprétations infinies. Commencez votre parcours dès aujourd’hui ! # La langue au-delà des mots. Réalisez votre plein potentiel [Je suis nouvelle dans le domaine des services linguistiques.](https://lsa.inc/fr/je-suis-nouveau-dans-les-services-linguistiques/) Commencez ici [Je veux en savoir plus sur les capacités de LSA.](https://lsa.inc/fr/capacites/) Commencez ici [Je suis intéressée par les opportunités de carrière.](https://lsa.inc/fr/opportunites/opportunites-dinterpretation/) Commencez ici [Je suis déjà client(e).](https://lsa.inc/login/) Commencez ici [ Je suis nouvelle dans le domaine des services linguistiques. ](https://lsa.inc/fr/je-suis-nouveau-dans-les-services-linguistiques/) [ Je veux en savoir plus sur vos capacités. ](https://lsa.inc/fr/capacites/) [ Je suis intéressé(e) par les options de carrière. ](https://lsa.inc/fr/opportunites/) [ Je suis déjà client(e). ](https://lsa.inc/login/) ## Pourquoi vous avez besoin de LSA comme partenaire linguistique . Le marché mondial des services linguistiques dépasse les 65,7 milliards de dollars et soutient des billions de dollars en commerce international. Avec plus de 25 millions de personnes ayant une connaissance limitée de l’anglais rien qu’aux États-Unis, LSA est là pour vous aider à atteindre de nouveaux marchés, à rencontrer les clients là où ils se trouvent et à bâtir une fidélité à la marque auprès de tous les groupes démographiques. Le marché mondial des services linguistiques dépasse les 65,7 milliards de dollars et soutient des billions de dollars en commerce international. Avec plus de 25 millions de personnes ayant une connaissance limitée de l’anglais rien qu’aux États-Unis, LSA est là pour vous aider à atteindre de nouveaux marchés, à rencontrer les clients là où ils se trouvent et à bâtir une fidélité à la marque auprès de tous les groupes démographiques. ![Professional language solution partner](https://lsa.inc/wp-content/uploads/2023/06/01.png "african-american-language-solution-partner - Language Services Associates - Language Services Associates") ![](https://lsa.inc/wp-content/uploads/2024/02/expand-110-1.png "hands-holding-network-icon - Language Services Associates - Language Services Associates") Élargissez votre portée 0 ### Atteignez de nouveaux publics dans un monde multilingue tout en préservant votre activité principale et vos services. ![](https://lsa.inc/wp-content/uploads/2023/10/31-31.png "31-31 - Language Services Associates - Language Services Associates") Renforcez votre marque 0 ### Partagez des messages qui permettent à des publics diversifiés de se sentir également inclus et valorisés. ![](https://lsa.inc/wp-content/uploads/2023/10/4-5354.png "4-5354 - Language Services Associates - Language Services Associates") Offrir un service à la clientèle exceptionnel 0 ### Communiquez avec assurance – que vous régliez un problème ou rencontriez quelqu’un pour la première fois. ![](https://lsa.inc/wp-content/uploads/2023/10/protect-36.png "protect-36 - Language Services Associates - Language Services Associates") Protégez votre réputation 0 ### Prévenez les erreurs courantes et les malentendus causés par les barrières linguistiques. [ En savoir plus ](https://lsa.inc/fr/capacites/) ## Nos services . Language Services Associates (LSA) vous met en relation avec des interprètes hautement qualifiés, quand, où et comme vous en avez besoin. Nous offrons un soutien dans des centaines de langues, 24 heures sur 24, 7 jours sur 7, 365 jours par année, car nous savons que le succès de chaque entreprise et de chaque individu dépend de notre capacité à nous comprendre mutuellement. [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-10.png "Over the phone interpretation icon - Language Services Associates - Language Services Associates")](https://lsa.inc/services/over-the-phone-interpretation/)### [Interprétation téléphonique](https://lsa.inc/services/over-the-phone-interpretation/) Accédez à un interprète par téléphone, 24 heures sur 24, 7 jours sur 7, 365 jours par année. [ En Savoir Plus ](https://lsa.inc/services/over-the-phone-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-19-250x247.png "Video Remote Interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/services/video-interpretation/)### [Interprétation vidéo à distance](https://lsa.inc/services/video-interpretation/) Connectez-vous avec un interprète via votre ordinateur, tablette ou téléphone intelligent. [ En Savoir Plus ](https://lsa.inc/services/video-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-12.png "Onsite interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/services/onsite-interpretation/)### [Interprétation sur place](https://lsa.inc/services/onsite-interpretation/) Planifiez la présence d’un interprète en personne pour offrir une interprétation sur place. [ En Savoir Plus ](https://lsa.inc/services/onsite-interpretation/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-13.png "Telehealth Solutions - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/telesante/)### [Solutions de télésanté](https://lsa.inc/fr/telesante/) Ajoutez facilement un interprète médical qualifié à vos séances virtuelles sur votre plateforme actuelle. [ En Savoir Plus ](https://lsa.inc/fr/telesante/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-14-250x247.png "AI Machine Translation+ - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/traduction-automatique-lsa-ai/)### [Traduction automatique par IA+](https://lsa.inc/fr/traduction-automatique-lsa-ai/) Des traductions rapides et économiques, améliorées par un réviseur humain. [ En Savoir Plus ](https://lsa.inc/fr/traduction-automatique-lsa-ai/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-15-250x247.png "AI Video Dubbing - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/doublage-video-lsa-par-ia/)### [Doublage vidéo par intelligence artificielle](https://lsa.inc/fr/doublage-video-lsa-par-ia/) Contenu vidéo personnalisé pour des publics diversifiés. Le processus combine la traduction automatisée, la synchronisation et la révision par des experts humains afin d’assurer des résultats de haute qualité. [ En Savoir Plus ](https://lsa.inc/fr/doublage-video-lsa-par-ia/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-21-300x296.png "AI Interpretation - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/interpretation-de-lia-lsa/)### [Interprétation par intelligence artificielle](https://lsa.inc/fr/interpretation-de-lia-lsa/) Notre service d’interprétation par intelligence artificielle utilise une technologie avancée pour assurer une communication de haute qualité, avec une transition fluide vers une interprétation humaine sans perturber le déroulement des appels. [ En Savoir Plus ](https://lsa.inc/fr/interpretation-de-lia-lsa/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-16.png "Translation & Localization - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/traduction/)### [Traduction et localisation](https://lsa.inc/fr/traduction/) Faites appel à des traducteurs professionnels de langue maternelle pour localiser vos communications et contenus médiatiques. [ En Savoir Plus ](https://lsa.inc/fr/traduction/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-17-250x247.png "American Sign Language - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/langue-des-signes-americaine/)### [Langue des signes américaine](https://lsa.inc/fr/langue-des-signes-americaine/) Communiquez avec des interprètes certifiés par le RID (Registry of Interpreters for the Deaf), en personne ou par vidéo. [ En Savoir Plus ](https://lsa.inc/fr/langue-des-signes-americaine/) [![](https://lsa.inc/wp-content/uploads/2025/04/Services-Icons-18-250x247.png "Services Icons (18) - Language Services Associates - Language Services Associates")](https://lsa.inc/fr/evaluation-linguistique/)### [Évaluations et tests linguistiques](https://lsa.inc/fr/evaluation-linguistique/) Laissez LSA évaluer et mesurer les compétences linguistiques de votre personnel. [ En Savoir Plus ](https://lsa.inc/fr/evaluation-linguistique/) [ Contactez-nous ](https://lsa.inc/fr/contacter-le-service-commercial/) ### Partenaire officiel d’interprétation et de traduction de: ![Tampa Sun Bay & Philadelphia Union](https://lsa.inc/wp-content/uploads/elementor/thumbs/Black-And-Blue-Modern-Marketing-Outdoor-Banner-radkpi0zi07wg17m6i3pyei15wclxt2t9i31on4msu.png "Tampa Sun Bay & Philadelphia Union") ## Pourquoi choisir LSA ?) is a well-known nonprofit offering services tailored to the culture and language of asylum seekers and forced migrants. **Click the link below to get your case study and learn how LSA helped AsylumWorks support Uyghur migrants.** [ DOWLOAD THE CASE STUDY ](https://lsa.inc/wp-content/uploads/2024/08/asylumworksuyghurcasestudy3.25.2024.pdf) ## How a nonprofit used language INTERPRETATION services to BUILD TRUST. [AsylumWorks](< https://asylumworks.org/>) is a well-known nonprofit offering services tailored to the culture and language of asylum seekers and forced migrants. **Fill out the form to get your case study and learn how LSA helped AsylumWorks support Uyghur migrants.** ## Download The **Case Study:** **Categories:** Government --- ### [How LSA Helped Maximize CMS Star Ratings & Ensure Compliance](https://lsa.inc/case_studies/maximizing-cms-star-ratings-ensuring-compliance/) **Published:** September 17, 2024 **Author:** Ximena Garcia **Content:** [ ![](https://lsa.inc/wp-content/uploads/2024/09/Elevance-Case-Studies_Website-Landing-Page-1.jpg "Elevance Case Studies_Website Landing Page (1) - Language Services Associates - Language Services Associates") ](https://lsa.inc/wp-content/uploads/2024/09/Case-Study-Maximizing-CMS-Star-Ratings-and-Ensuring-Compliance-2.pdf) ## Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans to promote whole health. ## Industry. Health Insurance Provider ## Services Provided. - Over the Phone Interpretation - Video Remote Interpretation - Onsite Interpretation - Compliance Initiatives - CMS Planning ![telephone-14](https://lsa.inc/wp-content/uploads/elementor/thumbs/telephone-14-e1708618230790-radkpnnvrlcl4hpup9szfswwemd94xqg35qzl8zgry.png "telephone-14") ## Over the Phone Interpretation ![Video Remote Interpreting Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/111-111-e1708620399137-radkpls7dxa0h9sl08zqatdz7umipjizewg0mp294e.png "111-111") ## Video Remote Interpretation ![onsite-12](https://lsa.inc/wp-content/uploads/elementor/thumbs/onsite-12-e1708618283626-radkpmq1krbasvr7urecvb5ft8hvx8mpr13i3z0uy6.png "onsite-12") ## Onsite Interpretation ![](https://lsa.inc/wp-content/uploads/2023/10/4-53-53-1.png "4-53-53 - Language Services Associates - Language Services Associates") ## Compliance Initiatives ![Language Assessments and Testing Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/26-26-e1708618820744-radkpls7dxa0h9sl08zqatdz7umipjizewg0mp294e.png "26-26") ## CMS Planning ## Operational Overview. LSA has been providing language services to this Client since 2005. The Client began to migrate more business to LSA in 2016, and by 2023, our support expanded significantly across multiple states, dozens of business units, and numerous service lines. LSA has worked with this Client to improve customer satisfaction and provide language support whenever and wherever needed. This partnership has dramatically improved the experience for members and providers, and increased agent satisfaction with over the phone interpretation, virtual appointments, and last-minute onsite interpretation emergencies. ## Business Challenges. Preventing the Business Impact of a Poor CMS Star Rating During CMS’ (The Centers for Medicare & Medicaid Services) Call Center Monitoring season, the Client recognized key metrics indicated their current language support vendors could not meet the stringent requirements of connect times and quality, which could negatively impact call center monitoring performance scores. A poor rating is available to the public during enrollment season and determines the Quality Bonus Payments and Medicare Advantage rebate a plan receives. A negative star rating can affect funding and decrease enrollment. The potential of a negative star rating during the CMS Call Center Monitoring season could significantly impact the Client. The Client needed an experienced team with a clear strategy to step in and implement a plan to improve their call centers’ performance during the Accuracy & Accessibility Study. Keeping up with Compliance The Client needed a language service provider (LSP) able to support all Federal and State compliance requirements and audit documentation requests. Operating in multiple states, each with unique regulations, requires an LSP with an experienced compliance team that understands the nuanced documentation and regulatory requirements. Unfortunately, the Client’s teams were met with opposition when attempting to work with LSP compliance departments to provide the required documentation and perform the necessary audits to satisfy obligations at State and Federal levels. ## SOLUTIONS DELIVERED. A Knowledgeable Team and a Coordinated CMS Strategy LSA began implementing a turnaround strategy to improve connect times and call efficiency, which impacted CMS Call Center Monitoring scores. With its knowledge, experience, and understanding of CMS requirements, the LSA team improved the Client’s CMS-specific call handling and achieved maximum resource allocation to ensure call efficiency. LSA’s CMS and Quality teams engaged our network of highly qualified interpreters with rigorous assessments to ensure they understood the complexities and processes required for the CMS Call Center Monitoring season. The steps taken by LSA resulted in a significant positive impact during this critical period, leading to a continued partnership with expanded services. LSA’s experience working directly with CMS provided the Client with new tools to enhance its relationship with the agency. An Experienced Team, Knowledgeable Staff, and Regular Correspondence LSA was able to bring the staff and expertise needed to meet the frequent and often complicated compliance requirements the Client encounters. With an experienced team always willing to engage and partner with the Client, LSA has been able to assist with any questions, and continues to help even with the most minute details – we understand their importance. From complex and lengthy audits to impromptu meetings, LSA’s compliance team is always prepared to provide support wherever it’s needed. LSA is constantly researching and staying ahead of the curve when it comes to compliance, and we are 100% focused on the success of our Clients’ language services program. ## Service Highlights & Real Results. Open communication between the teams for full support. CMS testing support from start to finish. LSA provided the staff and expertise needed to meet complicated compliance requirements. Improved CMS Star Rating. Ensured compliance with all federal and state requirements. 24/7/365 support. ## FROM OUR CLIENT. “CMS test season is always a time of added stress as we ensure that we meet the parameters necessary to maintain high star ratings. The language portion can be daunting as we need to meet strict connect times without compromising quality. Our previous vendors did not have a plan in place or interpreters who understood the importance of these calls. When we first met with LSA, it quickly became clear that they not only understood the components necessary to ensure CMS testing went smoothly, but they had a whole team dedicated to its success. LSA broke down their plan in detail and followed through with dedicated interpreters who had been fully prepared. Since then, we have continued to successfully score high on the Accuracy & Accessibility portion of the testing, coordinating with LSA every year. Our leadership has been impressed with LSA’s ability to prepare, investigate, and fight for CMS star ratings. LSA’s compliance team always make themselves available to assist with any requests we have. From a 100-page audit to a simple question, the team is more accommodating than any team we’ve worked with before. Previously, we’ve met with a lot of pushback from compliance departments that didn’t have the bandwidth to ensure our requests were fulfilled. LSA continually offers support wherever it is needed.” ## The LSA Difference. With over 30 years of experience, a network of thousands of qualified interpreters, and hundreds of languages available, we are the best interpretation and translation partner in the healthcare industry. Contact us today to learn how we can help you stay compliant and improve your CMS Star Rating. [ REQUEST A FREE DEMO ](https://lsa.inc/contact-sales/) [ DOWNLOAD CASE STUDY ](https://lsa.inc/wp-content/uploads/2024/09/Case-Study-Maximizing-CMS-Star-Ratings-and-Ensuring-Compliance-2.pdf) **Categories:** Healthcare, Insurance --- ### [How LSA Helped Optimize Customer Support & Improve Services During Peak Times](https://lsa.inc/case_studies/elevating-excellence-case-study/) **Published:** September 17, 2024 **Author:** Ximena Garcia **Content:** [ ![Elevating Excellence: Optimizing customer support & improving services during peak times.](https://lsa.inc/wp-content/uploads/2024/09/Elevance-Case-Studies_Website-Landing-Page-2.jpg "Elevating Excellence Case Studies_Website Landing Page (2) - Language Services Associates - Language Services Associates") ](https://lsa.inc/wp-content/uploads/2024/10/Case-Study-Elevating-Excellence-1.pdf) ## Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans to promote whole health. ## Industry. Health Insurance Provider ## Services Provided. - Over the Phone Interpretation - Video Remote Interpretation - Onsite Interpretation - Compliance Initiatives - CMS Planning ![telephone-14](https://lsa.inc/wp-content/uploads/elementor/thumbs/telephone-14-e1708618230790-radkpnnvrlcl4hpup9szfswwemd94xqg35qzl8zgry.png "telephone-14") ## Over the Phone Interpretation ![Video Remote Interpreting Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/111-111-e1708620399137-radkpls7dxa0h9sl08zqatdz7umipjizewg0mp294e.png "111-111") ## Video Remote Interpretation ![onsite-12](https://lsa.inc/wp-content/uploads/elementor/thumbs/onsite-12-e1708618283626-radkpmq1krbasvr7urecvb5ft8hvx8mpr13i3z0uy6.png "onsite-12") ## Onsite Interpretation ![](https://lsa.inc/wp-content/uploads/2023/10/4-53-53-1.png "4-53-53 - Language Services Associates - Language Services Associates") ## Compliance Initiatives ![Language Assessments and Testing Icon](https://lsa.inc/wp-content/uploads/elementor/thumbs/26-26-e1708618820744-radkpls7dxa0h9sl08zqatdz7umipjizewg0mp294e.png "26-26") ## CMS Planning ## Operational Overview. Language Services Associates (LSA) has been providing language services to this Client since 2005. The Client began to migrate more business to LSA in 2016, and by 2023, our support expanded significantly across multiple states, dozens of business units, and numerous service lines. LSA has worked with this Client to improve customer satisfaction and provide language support whenever and wherever needed. This partnership has dramatically improved the experience for members and providers, and increased agent satisfaction with over the phone interpretation, virtual appointments, and last-minute onsite interpretation emergencies. ## Business Challenges. Maintaining Quality Services while Keeping Up with Demand Working with their previous language vendors, the company was challenged with meeting the needs of non-English-speaking members effectively without sacrificing quality. As the influx of calls from multilingual members continued to increase, existing language support could not meet the demand. The average wait time for a phone interpreter rose above ten minutes, and callers were often connected with linguists who were not qualified to handle health insurance-related matters. Unfulfilled Onsite Interpreter Requests Onsite interpreter requests were left unfulfilled because the Client’s provider could not offer the necessary resources to deliver the required services. Complaints consistently came in, not only from associates but also from members. Transitioning to an Efficient Language Provider Without Disrupting Services The challenge for the company was to find a language solutions partner to step in and seamlessly take over interpretation services from their previous vendor. Pivotal to their search was a vendor who could deliver high-quality language support, ensuring calls were answered quickly and accurately, and onsite requests were filled promptly, without sacrificing quality or customer care. The transition needed to be enacted without affecting services. ## SOLUTIONS DELIVERED. Fast Connections to Qualified Over the Phone Interpreters Language Service Providers often overextend themselves when taking on new customers. LSA brought the Client a well-planned and coordinated implementation of services to dozens of their businesses. We ensured that additional interpreters were onboarded to meet demand levels before taking on new business from the company. This kept LSA from pulling existing resources away from other customers to meet higher demand requirements. As a result, we continue to maintain exceptional service for any new call center or business unit that comes on board. Additionally, through LSA’s careful vetting of interpreters, we provided highly qualified linguists with experience in the healthcare field. With an expert team of interpreters and the utilization of our proprietary skills-based routing, LSA was able to ensure connections to the most qualified interpreters for every call. The Client improved services, enhanced agent productivity, and enabled contact centers to handle more calls every day. Fulfillment of Onsite Interpreter Requests When an interpreter is required in person, successful onsite interpretation services rely heavily on geographic location and the interpreter pool available. In many areas, support for in-person provider/member visits was lacking due to a short supply of qualified interpreters with their previous provider. LSA was able to leverage our national network of interpreters, source, and onboard additional qualified interpreters where necessary, and deliver exceptional service to meet the growing demand and improve service levels. Seamless Transition to Our Services LSA began by gaining a full understanding of the needs of each individual business unit within the company and ensured a seamless transition without interrupting daily operations. LSA coordinated with the Client to create a strategy and timeline that fit the needs of the Client and executed the plan with consistent communication throughout. The process included multiple implementations to meet specific timelines and training of the Client’s agents with constant support 24/7/365 – both during and post-implementation. ## Service Highlights. LSA ensured a seamless transition to our services with regular communication and planning throughout. LSA consistently connects the Client to experienced interpreters in seconds. LSA provides training for the Client’s employees’ use of our services. LSA continues to coordinate with the Client to create strategies and timelines aligned with their needs. ## REAL RESULTs. For three years, LSA’s average interpreter connect time across all languages has been **23 seconds.** **99%** of calls are connected and serviced. The average speed of answer is **9 seconds**. ## The LSA Difference. With over 30 years of experience, a network of thousands of qualified interpreters, and hundreds of languages available, we are the best interpretation and translation partner in the healthcare industry. Contact us today to learn how we can help you optimize your customer support and improve services during peak times. [ REQUEST A FREE DEMO ](https://lsa.inc/contact-sales/) [ DOWNLOAD CASE STUDY ](https://lsa.inc/wp-content/uploads/2024/10/Case-Study-Elevating-Excellence-1.pdf) **Categories:** Healthcare, Insurance --- ## Team ### [Uzma Khanmohamed](https://lsa.inc/team/uzma-khanmohamed/) **Published:** September 4, 2026 **Author:** Arnisa Xharra **Content:** As the Director of Sales, Uzma drives revenue growth, expands enterprise partnerships, and leads strategic sales initiatives at Language Services Associates (LSA). She collaborates across customer-facing teams to deliver consultative, high-impact language access solutions rooted in operational excellence and client value. Uzma brings extensive leadership experience in B2B enterprise sales, channel strategies, and strategic partnerships, including leading partnership sales at Evidence in Motion. Throughout her career, she has specialized in building scalable partner enablement frameworks and fostering long-term client relationships. Her leadership approach centers on strategic alignment, empathy, and empowering teams to succeed. At LSA, Uzma is motivated by the mission-driven impact of language services—ensuring seamless communication that bridges critical gaps for diverse communities. Outside of LSA, Uzma values spending quality time with her family, traveling, and actively engaging in global community service and leadership initiatives. --- ### [Megan Bintner](https://lsa.inc/team/megan-bintner/) **Published:** September 4, 2026 **Author:** Arnisa Xharra **Content:** As Director of Client Engagement, Megan Bintner leads LSA’s Account Management, Client Services, and Client Implementation teams, overseeing the strategies, processes, and partnerships that drive exceptional client experiences. She is responsible for ensuring clients receive seamless support throughout their journey with LSA, from implementation and onboarding through ongoing account management and service delivery. Megan joined LSA in 2012 and has held a variety of leadership roles throughout her tenure. She began her career supporting the Contact Center, where she advanced through scheduling and operational leadership positions, including managing the Outbound Contact Center. In 2024, she transitioned to the Client Engagement Division, bringing her extensive operational expertise and client-focused approach to a broader leadership role. Passionate about language access and client success, Megan is committed to helping organizations connect with and serve Limited English Proficient (LEP) populations through accessible, high-quality interpretation solutions. She is recognized for her collaborative leadership style, strategic thinking, and dedication to building strong client partnerships that drive long-term success. Megan earned a Bachelor of Science degree in Early Childhood Education from West Chester University. --- ### [Akshay Patel](https://lsa.inc/team/akshay-patel/) **Published:** May 29, 2023 **Author:** admin **Content:** **Akshay Patel oversees the IT Infrastructure and Cyber Security Operations at LSA**. He collaborates with the System Administration and Cyber Security teams, as well as the Sales team, to address IT-related topics with potential clients. Akshay works with the Client Experience department to resolve client connectivity issues and supports our Compliance team with IT-related requests. Akshay joined LSA in May 2014 with extensive experience in managing all aspects of IT Infrastructure Operations, Telecom, and Cyber Security. Akshay has a solid financial background and skills in using the latest, most suitable technology to benefit all aspects of the business. Akshay obtained his B.S. in Computer Science from Drexel University, his M.S. in Information Systems and Management from Holy Family University, and recently finished the Certified Information Systems Security Professional (CISSP) certification program. --- ### [Arnisa Xharra](https://lsa.inc/team/arnisa-xharra/) **Published:** May 29, 2023 **Author:** admin **Content:** **Arnisa joined LSA as the Marketing Manager in 2022 and was promoted to Marketing Director in 2024**. In this role, she is responsible for leading the marketing team while managing various initiatives and directives that support LSA’s Marketing Plan. She also plays an integral part in content development, graphics, marketing campaigns, and social media. Arnisa is a highly skilled and versatile marketer with a deep understanding of the digital landscape. She is also a creative thinker and strategist who is always looking for new ways to reach and engage audiences. She is passionate about using her skills to help businesses grow and succeed. In addition to her professional experience, Arnisa is also a digital marketing professional. She holds a Master of Business Administration from the European Center for Peace and Development and a Bachelor of Marketing and International Business from the Auckland University of Technology. In her spare time, Arnisa enjoys helping NGOs, traveling, cooking, and spending time with her two daughters. --- ### [Jodi Bralow](https://lsa.inc/team/jodi-bralow/) **Published:** May 29, 2023 **Author:** admin **Content:** As the Vice President of Contracting and Compliance at LSA, **Jodi Bralow provides strategic guidance to LSA’s Executive Team regarding Compliance and Contracting-related issues that may impact the organization**. Additionally, Jodi is responsible for overseeing LSA’s Contracting, Credentialing, and Compliance Department and the organization’s overall Compliance, including written policies/procedures, HIPAA compliance, annual compliance training, and monitoring/auditing. As a respected member of the senior leadership team, Ms. Bralow works closely with organizational stakeholders to build, train, and engage successful teams, providing them with the tools to maintain a successful Compliance Program and understand operational impact as it relates to company contracts, compliance, and solicitations. An expert in healthcare compliance with extensive experience in the language services industry, Jodi is regularly selected to host webinars that engage healthcare interpreters and translators on the importance of compliance in their roles. Recent webinars have included participation in the California Healthcare Interpreting Association (CHIA) Webinar Series, the Delaware Valley Translators Association (DVTA) East Coast Interpreters and Translators Summit, the first of LSA’s own 2024 Interpreter Webinar series “Connecting the Dots of Compliance,” and more. While not working, Jodi enjoys teaching fitness classes at a local boutique gym and spending time with her family at dance performances and tennis matches. --- ### [John Lizana](https://lsa.inc/team/john-lizana/) **Published:** May 29, 2023 **Author:** admin **Content:** John is a **senior-level human resources practitioner with over 30 years of experience in the field**. John joined Language Services Associates as our Human Resources Director and has recently been promoted to Vice President of Human Resources. In this capacity, he is responsible for leading the human resource functional areas and participating in the organization’s strategic growth. John is an experienced generalist whose breadth and depth of knowledge across multiple disciplines serve him well in providing human resources guidance to senior-level executives, the management team, HR staff, and individual employees. Previously, John has held human resource management positions in the human resource consulting, financial services, and telecommunications sectors. John is a certified Senior Professional in Human Resources (SPHR), holds a bachelor’s degree in business and economics from Lehigh University, and is a member of Delta Mu Delta Honor Society. His fluency in Spanish enhances his ability to engage with LSA’s diverse workforce. --- ### [Julia Bunk](https://lsa.inc/team/julia-bunk/) **Published:** May 29, 2023 **Author:** admin **Content:** As Chief Financial Officer and a member of the LSA Executive Team, Julia Bunk serves as a **strategic business partner and financial advisor to the President, Board of Directors, and the Executive Team**. She provides leadership and strategic direction to the company’s Accounting/Finance and Contract, Compliance, and Credentialing teams. Julia joined LSA in January 2022 and brings comprehensive expertise in Finance and Accounting, Treasury and Risk Management, Budgeting, Forecasting, Financial Planning and Analysis, M&A, Financial Systems Implementation, and Process Improvement. Julia is a results-driven financial leader with broad experience directing all aspects of the accounting and finance functions and supporting business operations. She collaborates with the executive team on LSA’s pricing proposals and builds predictive financial models to enhance the company’s decision-making processes. She’s solution-oriented, analytical, and focused on driving financial excellence, operational transparency, sustainable growth, and fostering trust and integrity in vendor and client relationships. Julia is a graduate of Lehigh University, where she majored in accounting and earned a Bachelor of Science degree in Business and Economics. She obtained her CPA license while working as an auditor at PwC and has over 25 years of experience in Finance leadership roles in multi-channel consumer products businesses across the public, private, and private equity sectors. In her personal time, Julia enjoys supporting Philadelphia sports teams, exploring new travel destinations, spending time with her growing family, and going on adventures with her Weimaraner. --- ### [Kevin Gregory](https://lsa.inc/team/kevin-gregory/) **Published:** May 29, 2023 **Author:** admin **Content:** As the Vice President, Customer Success, **Kevin is responsible for developing and executing strategies to support LSA’s customer-facing teams, including Account Management, Client Experience, Client Implementations, Client Education, and Sales**. Together, these teams are committed to fostering a positive Customer Experience backed by Operational Excellence. Kevin joined LSA in 2021, **bringing over 30 years of Customer Experience and Operational Excellence leadership**, including work in the telecom industry and 20 years with Iron Mountain, Inc. His background includes roles in Sales, Account Management, Client Experience, and Operations. He is deeply rooted in process improvement and employee empowerment as tools to drive customer success. Kevin’s passion is centered on developing people, fostering growth, and supporting a mission-driven organization. Kevin describes his approach as focusing on people, process, and *then* everything else, but it all starts with people**.** He is motivated and inspired in his role by knowing that behind every call, request, and session are countless people whom we help navigate through life-changing and life-sustaining interactions by bridging language barriers. Outside of LSA, Kevin is married with four children. He enjoys family time, travel (especially cruises!), cooking, and a good book or movie. Kevin is active in his faith community, including service and community support activities. --- ### [Laura K.T. Schriver](https://lsa.inc/team/laura-schriver/) **Published:** May 29, 2023 **Author:** admin **Content:** **Ms. Schriver founded LSA in 1991** with a vision to help eliminate multicultural communication barriers worldwide through innovative language-based solutions, exceptional customer service, and superior linguistic quality. As Board Chair of LSA, Ms. Schriver is actively involved in guiding the company’s strategic direction and future business operations. She is responsible for focusing on the big-picture items that are vital to LSA’s overall success, such as the development and maintenance of strategic alliance partnerships with companies both within and outside the professional language services industry. Over the course of her career, Ms. Schriver has received numerous awards and honors for her business achievements, community involvement, and proven leadership. **In 2010, she was named “Ernst & Young Entrepreneur of the Year®”** in Greater Philadelphia and recognized for delivering entrepreneurial excellence in the business services category. **She has also been named a “Minority Business Leader” by the Philadelphia Business Journal and “Enterprising Woman of the Year” by Enterprising Women magazine.** **Categories:** Uncategorized --- ### [Pablo Tercero](https://lsa.inc/team/pablo-tercero/) **Published:** May 29, 2023 **Author:** admin **Content:** As Chief Operating Officer at LSA, **Pablo Tercero leads the company’s Product Innovation, Information Technology, and Quality Assurance functions, ensuring high‑performing operations across the organization**. Working closely with LSA’s CEO, he plays a central role in shaping and executing the company’s long‑term strategic roadmap. Pablo is recognized for strengthening cross‑functional collaboration and building systems that run faster, more reliably, and with fewer resources, consistently driving efficiency, scalability, and operational excellence. Since joining LSA in 2009, Pablo has accumulated more than 15 years of experience designing and implementing solutions for the language services industry. He has spearheaded initiatives to modernize infrastructure, enhance core processes, and integrate AI‑driven efficiencies across teams. His work enables departments to operate in sync, reduce reliance on manual processes, and deliver better outcomes for clients worldwide. **Pablo’s leadership style is grounded in engineering discipline, business insight, and a deep commitment to alignment across functions.** He holds a degree in mechanical engineering from Universidad del Valle de Guatemala and began his career at ExxonMobil as an Analyst, developing a strong foundation in process optimization and cross‑team problem‑solving. He later earned an MBA through a joint program between Texas A&M University and Universidad del Valle de Guatemala. A people‑focused executive, Pablo builds collaborative, accountable cultures and invests heavily in mentorship and talent development. He brings teams together around shared objectives, clear communication, and continuous learning, enabling the organization to scale effectively while empowering employees to reach their full potential. Outside of work, Pablo enjoys mountain biking with friends and family. **Categories:** Uncategorized --- ### [Scott Cooper](https://lsa.inc/team/scott-cooper/) **Published:** May 29, 2023 **Author:** admin **Content:** Mr. Cooper serves as the Chief Executive Officer at Language Services Associates. He is also a member of LSA’s Board of Directors. In these roles, he is involved with all facets of the company’s business, including client solutions, strategic initiatives, operations, community outreach, and client innovations. **Since joining LSA in 2019, Mr. Cooper has overseen an era of historic growth.** This is founded on deeper customer relations, technology innovations, enhanced civic and community engagement, and LSA winning numerous awards for workplace positivity. He is leading LSA on a multi-year plan to expand its interpretation and translation services (including AI offerings), increase already industry-leading cybersecurity, M&A Activity, and expand technology enhancements and video offerings for LSA’s customers. Under his leadership, LSA has forged new strategic relations with professional sports teams, **won numerous “Best Places to Work” Awards**, expanded ties with state and local government organizations, and revived LSA’s High School Academic Honors Internship Program. Recently, he spearheaded LSA’s initiative to invest in AI by establishing a strategic business alliance with Lingolet, aimed at further enhancing LSA’s AI solutions and customer offerings. He travels and presents at international and domestic industry events. One of his most important roles is meeting one-on-one with LSA’s customers and support partners to keep LSA’s solutions customized to each customer’s needs. He also chairs LSA’s Executive Team. Presently, Mr. Cooper focuses on leading LSA to fulfill its Annual Business Plan and related budgets. Mr. Cooper is presently a Board Member of Lingolet, a state-of-the-art AI Solutions and Language Platform technology company. Prior to joining LSA, Mr. Cooper spent 27 years at Blank Rome LLP, where he was a Partner and Firm-wide Chair or Co-Chair of the Labor and Employment practice group, and ten times elected as a member of the Firm’s Management Committee. He also co-founded and co-led the Firm’s Trade Secret and Non-Compete Litigation group, and he was the Philadelphia-based Hiring Partner and a member of the Alumni and Strategic Retreat Planning Committees. In 2017, Mr. Cooper won the Firm’s prestigious Nathaniel Jones Award for his efforts promoting diversity and inclusion at the Firm. He has been published on various business and legal matters and has lectured all over the country and world on the U.S. legal and regulatory systems. Mr. Cooper had significant representations in the language services areas and related government regulation. He represented LSA for over a decade before joining the company full-time. Mr. Cooper has more than 25 years of experience representing publicly traded corporations, family-owned businesses, start-ups, partnerships, major nonprofits, and government entities. He earned numerous professional recognitions for his work in both corporate boardrooms and courtrooms. He has appeared in more than two dozen federal and state trial and appellate courts and government agencies throughout the country. He is a member of the bar of numerous courts, including the Supreme Court of the United States, Pennsylvania, and New Jersey. Before joining Blank Rome, Mr. Cooper served as a judicial law clerk to the Honorable Herbert J. Hutton of the United States District Court for the Eastern District of Pennsylvania and as an academic intern for the Chief Judge of the United States Court of Appeals for the Third Circuit. He has also been an academic intern to both federal and state court trial judges and worked for members of Congress and state legislatures. He was also an elected representative of his County Political Committee. Mr. Cooper has long given his time to civic, professional, and charitable institutions. He was a member of the Board of Trustees of Temple University and President of the 320,000-member Temple University Alumni Association. He served as an adjunct professor at Temple University School of Law. Mr. Cooper was repeatedly re-appointed to his township’s Ethical Standards Board, where he served multiple terms as Chair. He served as President/Chancellor of the Philadelphia Bar Association, a member of the American Bar Association’s Executive Council of the Conference of Bar Association Presidents, a member of the Pennsylvania Bar Association House of Delegates, and a member of the Philadelphia Bar Foundation and the Board of the Philadelphia Law Library. He is a Member of the Satell Institute, focusing on Corporate Social Responsibility. He chaired his Township’s Recreation Advisory Committee and served on the task force to build expanded fields and parks, and was Vice President of his local soccer club. For 16 consecutive years, Mr. Cooper personally chaired and ran a charity event to raise food for those most in need at the holidays. Mr. Cooper has a certification in Business Disruption Theory from the Harvard Business School Online Program, a J.D., *cum laude*, from Temple University Beasley School of Law, and a B.A. from Vassar College, with a double major in economics and political science. He is an avid soccer player, fan, and licensed coach. Mr. Cooper currently holds a seat on the Philadelphia Union’s Fan Advisory Council. **Categories:** Uncategorized --- ### [Yang Song](https://lsa.inc/team/yang-song/) **Published:** March 19, 2024 **Author:** admin **Content:** Yang Song is the Enterprise Architect Director in the Information Technology team at LSA. **With over 20 years of comprehensive experience** in the IT field, he contributes a wealth of knowledge in architecting, implementing, and optimizing advanced technology solutions that support our organization’s objectives. Yang began his professional journey with a Master of Science degree from Carnegie Mellon University and Drexel University, and a Bachelor’s degree from Tsinghua University. Combining academic insights with a keen interest in technological advancements, he has demonstrated a track record of delivering enterprise IT solutions that are robust, scalable, and aligned with long-term business goals. **His expertise spans various areas, including software development, cloud computing, telecommunication, DevOps, and business intelligence**, ensuring our company remains at the forefront of digital innovation. --- ### [Gabrielle Karlin](https://lsa.inc/team/gabrielle-karlin/) **Published:** March 19, 2024 **Author:** admin **Content:** As the Director of Contact Centers, **Gabrielle Karlin oversees LSA’s Inbound and Outbound call centers, Interpreter Management, Workforce Management, and Learning & Development teams**, ensuring exceptional service delivery for clients. Gabrielle joined LSA in 2021 as a Call Center Manager before being promoted to her current role in 2025. She brings 10+ years of operations and contact‑center leadership experience and partners cross‑functionally to enhance customer experience, quality, and performance outcomes. Gabrielle holds a Certificate of Specialization in Leadership & Management from Harvard Business School Online, underscoring her commitment to data‑driven leadership and continuous improvement. She has also obtained her Deaf Awareness Micro Certificate through the National Deaf Center (NDC), reflecting her dedication to inclusive communication and accessibility. In her spare time, Gabrielle enjoys the company of a good book and a strong cup of hot coffee. She is married with two children and resides in a suburb outside of Philadelphia, PA. --- ### [Lisa Maddalon](https://lsa.inc/team/lisa-maddalon/) **Published:** February 21, 2025 **Author:** Arnisa Xharra **Content:** As Controller, **Lisa oversees the company’s Accounting/Finance team and manages financial operations, reporting, and internal controls**. Lisa joined LSA in 2024, bringing over 30 years of experience in both public and corporate accounting roles across a wide range of industries. Lisa is a graduate of Rider College, where she double-majored in accounting and computer science and earned a Bachelor of Science in Business Administration. She also holds a CPA license and a CMA certification. --- ### [Matthew Feeley](https://lsa.inc/team/matthew-feeley/) **Published:** January 13, 2026 **Author:** Arnisa Xharra **Content:** Matthew joined LSA in 2024 as Product Division Manager. **His strong leadership and vision led to a rapid promotion to Director of Product Innovation, and he now serves as Vice President of Product Innovation.** In this role, Matthew oversees both the product development and product management teams, driving innovation and ensuring the LSA product roadmap aligns with the evolving needs of our customers. Matthew has over 15 years of experience managing global teams and has spent the majority of his career as a technology consultant working with modern technology and data platforms. In his spare time, Matthew enjoys traveling, spending time with his family, and exploring his home city of Chicago, Illinois. --- ### [Lynn Dick](https://lsa.inc/team/lynn-dick/) **Published:** May 29, 2023 **Author:** admin **Content:** Lynn Dick has been an LSA Executive team member since 2019 and has helped successfully lead the organization through the COVID-19 pandemic and into a remote-working environment. **She brings more than 30 years of leadership experience and has served the language services industry for over 25 years.** Lynn has managed LSA’s Contact Center for more than 20 years, where LSA provides interpretation services through several modalities, including over-the-phone, onsite, and video. Lynn has also led LSA through substantial growth since the start of her career in 1999. She has overseen interpretation services for thousands of clients across a variety of sectors, including healthcare, non-profits, federal, state, and local governments, and private corporations. Lynn is **experienced at overseeing services during periods of extreme need**, such as natural disasters, world conflicts, and humanitarian crises. She has been a strategic partner in executing tactical initiatives and supporting organizational growth, including leading efforts to expand LSA’s product and language offerings and to improve the interpreter experience and performance through onboarding, credentialing, quality assurance, and retention initiatives. Lynn has a passion for customer service and is committed to supporting the limited-English-speaking community through LSA’s mission. Throughout the years, Lynn has represented LSA at many industry events, including the Association of Language Companies (ALC), where she is currently on the Board of Directors, American Translators Association (ATA), as a presenter at California Healthcare Interpreter Association (CHIA), and on a panel discussion with the National Association of Judiciary Interpreters and Translators (NAJIT). **Lynn is a certified Call Center Manager and has received leadership certifications through Harvard University**, Coursera, and Franklin Covey. Lynn currently oversees LSA’s customer support teams, including Account Management, Client Solutions, Contact Center, Sales, and Translations. Lynn currently serves as LSA’s Chief Customer Officer. When not working, Lynn enjoys spending time with her family, including her husband of more than 20 years and their three children, as well as reading, doing crossword and jigsaw puzzles, and taking walks with her dog. --- ## Client Testimonials ### [Jennifer Harris - Public Health Management Corporation](https://lsa.inc/testimonials/jennifer-harris-public-health-management-corporation/) **Published:** August 24, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Mark Noble - ViTel Net](https://lsa.inc/testimonials/mark-noble-vitel-net/) **Published:** September 19, 2025 **Author:** Arnisa Xharra --- ### [Lori Stokes - Aultman](https://lsa.inc/testimonials/lori-stokes-aultman/) **Published:** September 19, 2025 **Author:** Arnisa Xharra --- ### [Beth Baker - Upstream](https://lsa.inc/testimonials/upstream/) **Published:** September 19, 2025 **Author:** Arnisa Xharra --- ### [Kathy Marine - Montgomery County Early Intervention](https://lsa.inc/testimonials/montgomery-county-early-intervention/) **Published:** September 19, 2025 **Author:** Arnisa Xharra --- ### [Barb Gordon - Guthrie](https://lsa.inc/testimonials/barb-gordon-guthrie/) **Published:** July 22, 2024 **Author:** Arnisa Xharra **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Khlecka Banks - Flagstar Bank](https://lsa.inc/testimonials/khlecka-banks-avp-senior-systems-analyst-ivr/) **Published:** October 31, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Hackensack Meridian Health](https://lsa.inc/testimonials/hackensack-meridian-health/) **Published:** October 31, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Shelby Gaskin - Rayus Radiology](https://lsa.inc/testimonials/shelby-gaskin-rayus-radiology/) **Published:** October 31, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Randall Brown - Detroit Medical Center](https://lsa.inc/testimonials/detroit-medical-center/) **Published:** June 1, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Evan Lee Ferrand - VCU Health System](https://lsa.inc/testimonials/evan-lee-ferrand-vcu-health-system/) **Published:** June 13, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Beth Baker - Upstream Rehabilitation](https://lsa.inc/testimonials/beth-baker-upstream-rehabilitation/) **Published:** June 13, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Denise Haegele - LIVINITI (formerly Southern Scripts)](https://lsa.inc/testimonials/denise-haegele-liviniti-formerly-southern-scripts/) **Published:** June 14, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Gabriela Salazar - GE Appliances ( A Haier Company)](https://lsa.inc/testimonials/gabriela-salazar-ge-appliances-a-haier-company/) **Published:** June 14, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Carlos Olvera - Rush University Medical Center](https://lsa.inc/testimonials/carlos-olvera-rush/) **Published:** June 14, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Terri Sojourner - Einstein](https://lsa.inc/testimonials/terri-sojourner-einstein/) **Published:** June 14, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Holly Kettle - Erie Shores Healthcare](https://lsa.inc/testimonials/holly-kettle-language-services/) **Published:** June 14, 2023 **Author:** admin **Client Testimonials Category:** Call Center Page, Conference Meeting & Event Interpreting Page, Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Kelly A. Brown -ACESS Financial Management Services Illinois](https://lsa.inc/testimonials/kelly-a-brown-acess-financial-management-services-illinois/) **Published:** June 15, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Jane Bortz - DiD Agency - Part of the LUCID Group](https://lsa.inc/testimonials/jane-bortz-did-agency-part-of-the-lucid-group/) **Published:** August 24, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Tra Bui - Compspec Inc.](https://lsa.inc/testimonials/tra-bui-compspec-inc/) **Published:** August 24, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Karen Marshall - Maryland Surgeons](https://lsa.inc/testimonials/karen-marshall-maryland-surgeons/) **Published:** August 24, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ### [Cheryl Stroud - American Customer Care](https://lsa.inc/testimonials/cheryl-stroud-american-customer-care/) **Published:** August 24, 2023 **Author:** admin **Client Testimonials Category:** Contact Us Page, Government Page, Healthcare Page, Legal Page, LSA 101 New to language Services Page, LSA Capabilities – Experienced Buyer Page, LSA’s Customer Care Page, Sports Page, Translation Page --- ## Staff Testimonials ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-6/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-19/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-21/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-15/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-5/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-17/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-20/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-22/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-9/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-24/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-23/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-18/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-16/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-14/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-13/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-12/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-11/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-10/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-8/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-7/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-4/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-3/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials-2/) **Published:** June 22, 2023 **Author:** admin --- ### [Staff Testimonials](https://lsa.inc/staff_testimonials/staff-testimonials/) **Published:** June 22, 2023 **Author:** admin --- ## Interpreter Testimonials ### [Excellent company to work for.](https://lsa.inc/inter_testimonials/excellent-company-to-work-for/) **Published:** June 23, 2023 **Author:** admin --- ### [Great company](https://lsa.inc/inter_testimonials/great-company/) **Published:** June 23, 2023 **Author:** admin --- ### [My Onboarding](https://lsa.inc/inter_testimonials/my-on-boarding/) **Published:** June 23, 2023 **Author:** admin --- ### [Easy to communicate with](https://lsa.inc/inter_testimonials/easy-to-communicate-with/) **Published:** June 23, 2023 **Author:** admin --- ### [Here's to 10 years more!](https://lsa.inc/inter_testimonials/heres-to-10-years-more/) **Published:** June 23, 2023 **Author:** admin --- ### [I've been working for LSA coming on 12…](https://lsa.inc/inter_testimonials/iv-been-working-for-lsa-coming-on-12/) **Published:** June 23, 2023 **Author:** admin --- ### [LSA the Crown Jewel of interpreting!](https://lsa.inc/inter_testimonials/lsa-the-crown-jewel-of-interpreting/) **Published:** June 23, 2023 **Author:** admin --- ### [My whole experience with LSA has been…](https://lsa.inc/inter_testimonials/my-whole-experience-with-lsa-has-been/) **Published:** June 23, 2023 **Author:** admin --- ### [Best of the best :D!](https://lsa.inc/inter_testimonials/best-of-the-best-d/) **Published:** June 23, 2023 **Author:** admin --- ### [LSA treats its interpreters with…](https://lsa.inc/inter_testimonials/lsa-treats-its-interpreters-with/) **Published:** June 23, 2023 **Author:** admin --- ### [The whole process was very professional…](https://lsa.inc/inter_testimonials/the-whole-process-was-very-professional/) **Published:** June 23, 2023 **Author:** admin --- ### [Great place to work](https://lsa.inc/inter_testimonials/great-place-to-work/) **Published:** June 23, 2023 **Author:** admin --- ### [The process was smooth](https://lsa.inc/inter_testimonials/the-process-was-smooth/) **Published:** June 23, 2023 **Author:** admin --- ### [Excellent agency to work for and pay…](https://lsa.inc/inter_testimonials/excellent-agency-to-work-for-and-pay/) **Published:** June 23, 2023 **Author:** admin --- ## 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