"CMS test season is always a time of added stress as we ensure that we meet the parameters necessary to maintain high star ratings. The language portion can be daunting as we need to meet strict connect times without compromising quality. Our previous vendors did not have a plan in place or interpreters who understood the importance of these calls.

When we first met with LSA, it quickly became clear that they not only understood the components necessary to ensure CMS testing went smoothly, but they had a whole team dedicated to its success. LSA broke down their plan in detail and followed through with dedicated interpreters who had been fully prepared. Since then, we have continued to successfully score high on the Accuracy & Accessibility portion of the testing, coordinating with LSA every year.

Our leadership has been impressed with LSA’s ability to prepare, investigate, and fight for CMS star ratings."

“Holy Cross Health is a large and growing organization with diverse needs. Our evolving partnership with LSA has consistently met those needs while also helping us steward our financial resources. LSA has been more than our language services provider. Our Account Manager and Client Onboarding Team Lead have always been extremely helpful, knowledgeable, and responsive to our needs. They go above and beyond to help us improve our services and have all the resources we need to provide the best care to our patients.

We use all the services provided by LSA, and we can’t say enough great things about them. LSA’s team visited all six of our locations to help us set up our devices and train staff on how to use the Interpretation App, which has made a huge difference for our staff. With LSA’s help, we were able to reduce interpreting services costs while meeting TJC (The Joint Commission) compliance standards and providing high-quality language services. I truly appreciate working with LSA.

They are an incredible addition to the Holy Cross Health Language Access Services team. Thank you, LSA!”

"Working with LSA has been a positive experience over the past 5 years of having their services tailored to our particular needs from clinical coverage for face-to-face interpreters, coordinating virtual interpreters for languages of lesser diffusion, and being essential in helping us create a bilingual staff assessment for our clinical team members. Their network of interpreters have helped us meet some of our local talent for language services in the area that we would have not otherwise met.

Our account managers have consistently checked in on us to make sure that our satisfaction was prioritized, and if there were any gaps in our operations that they felt they could develop, they would commit, communicate, and innovate. Service represents the company's values which is success, communication, and development."