Services.
Language Services Associates (LSA) supports a broad range of communication channels and industries. Meet your customers and patients where they are and communicate in the way that works best for everyone.
Reverse Call Flow.
Allow limited-English proficient patients and customers to connect directly with interpreters, fast tracking and enhancing the over the phone interpretation process.
Clients who use this service see:
- A reduction in language identification errors
- Increased agent productivity
How it works.
Two Simple Ways to Connect
Through the Client's Main Line:
• The LEP caller dials the company's main line.
• A language prompt directs them (e.g., "Press 2 for Spanish).
• They are connected with an interpreter who then conferences in the company's agent.
Direct TFN Dialing for Immediate In-Language Greeting
• The LEP caller dials a pre-assigned toll-free number for their language.
• The call goes to LSA and connects them directly to the language the company has set up for that TFN.
• They are connected with an interpreter who then conferences in the company's agent.
Each language has a dedicated Toll-Free Number (TFN)
LEP patients of customers are greeted in their own language, making the process intuitive and seamless
No need to manually identify the caller's language, reducing call handling time for staff
Details
• Each language has a dedicated TFN
• LEP patients or customers call a number specific to their language.
• They are greeted in their own language, making the process intuitive and seamless.
• Reduces call handling time for staff — no need to identify the caller's language manually.
Why This Matters for Your Business.
No guesswork — interpretation is pre-arranged before the call reaches your team.
Increase in agent productivity — the moment your staff joins the call, they can start talking with the LEP caller about their needs. All administrative matters are taken care of in advance.
Fast call resolution — reduced agent workload and improved efficiency
Better patient experience and customer experience — the LEP caller feels welcome and understood from the start.
Would you like to see this in action? Schedule a demo at the link below.
