Category: Press Releases

Language Services Associates (LSA) Introduces IRIS,
its Latest Innovation in Mobile Video and Voice Interpretation

FOR IMMEDIATE RELEASE:

Media Contact:
Starla Keith
Executive Vice President of Sales & Marketing

[email protected]

800.305.9673 X55315

Horsham, PA – March 1, 2018 ­-  IRIS is LSA’s Instant Remote Interpretation Services application, which debuted on Monday, February 26^th.   It represents LSA’s latest effort to help meet the growing need for healthcare providers, courts, schools and others to choose the best method of communication with individuals of limited English proficiency. The IRIS application enhances overall care and service by providing fast access to qualified video or voice interpreters from the convenience of a computer, tablet, or smart phone.

IRIS combines a high-quality, encrypted connection with a user-friendly interface.  The app offers more than 240 languages, including rare languages and American Sign Language (ASL) with 24x7x365 access to video-capable interpreters in 15 of the most commonly requested languages.

“LSA has been offering phone interpretation for over a quarter century and video interpretation for more than a decade,” said LSA’s Executive Vice President of Sales and Marketing, Starla Keith.  “I’m thrilled that we can now offer clients the combined power of LSA’s video and voice interpretation services together on our new IRIS platform!”

About LSA

Established in 1991, LSA helps people and companies survive and thrive in a global environment.  Companies across the globe serving a diverse, multicultural population depend on LSA’s full suite of language solutions to foster communication, build trust and meet goals, while receiving the best customer service experience possible.  As one of the largest and fastest-growing professional language services providers in the world, LSA employees know that what they do matters; they come to work every day knowing they are making a real difference in peoples’ lives.  It is this passion for helping others that continues to drive the award-winning culture of service excellence at LSA.

LSA offers the following language services to more than 2,000 clients worldwide, in over 240 languages, across virtually every industry segment: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, Language Assessments and Intercultural Consulting. For more information on LSA, and to learn about the company’s can-do customer service promise, please call 800.305.9673 or visit www.lsaweb.com. For more information on IRIS visit https://lsa.inc/lsa-iris/.

Language Services Associates Kicks off a Celebration of Culture, Customers and Company

Daily events throughout the week spotlight LSA’s customer service “Playbook”

FOR IMMEDIATE RELEASE:

Media Contact:
Starla Keith
Executive Vice President of Sales & Marketing
[email protected]
800.305.9673 X55315

Horsham, PA (October 3, 2016) – Established in 1991, Language Services Associates, Inc. (LSA), one of the nation’s first providers of interpretation, translation and localization solutions, is proud to celebrate National Hispanic Heritage Month (HHM) and National Customer Service Week (NCSW) during LSA’s 25^th anniversary.

In recognition of National Customer Service Week, LSA is conducting a week-long series of football themed customer service educational sessions. Their focus will be on empowering employees as “Service Champions” and harnessing their skills and knowledge to continue the company’s outstanding tradition of service. By helping countless people communicate for a quarter century, LSA was built on a solid foundation of quality and exceptional customer service.

Founder, Chairman and CEO, Laura K. T. Schriver, a native of Argentina, first entered the language services industry as a distinguished court interpreter and is at the heart of LSA’s success in becoming an industry leader. LSA, a minority and woman-owned business, understands the importance of serving the United States’ ever growing Hispanic population and is dedicated to providing top quality language assistance to help people access a wide range of services, including legal, healthcare and education. “For the past 25 years I’ve been blessed to have worked with what I feel is the most hard-working and dedicated team in the industry.  Helping people communicate and knowing that what we do every day affects people’s lives in such a positive way is very rewarding.  I’m honored to be able to continue serving the needs of our amazing clients, especially as we recognize National Hispanic Heritage Month”, said Laura.

HHM is a month long celebration beginning on September 15^th and was proclaimed as such by President Lyndon B. Johnson in 1968.  It was created to celebrate the long and important contributions of the Hispanic and Latino communities in North America.

NCSW was established by the International Customer Service Association in 1984 and was proclaimed a national event by the U.S. Congress in 1992.  It is an opportunity to raise awareness around customer service and the vital role it plays in sustaining successful business practices.

About LSA

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,500 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. For more information on the company, please visit www.lsaweb.com.

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Language Services Associates Sponsors World Meeting of Families—Philadelphia 2015

Company Translating E-mails, Press Releases, and the Congress’ Guidebook

FOR IMMEDIATE RELEASE:

Media Contact:
Tony Lannutti
Creative Director
[email protected]
800.305.9673 X55319

Horsham, PA (September 17, 2015) – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, is sponsoring the World Meeting of Families—Philadelphia 2015. The company has been helping people communicate for close to 25 years, including clients such as Visa, American Water, and MGM Resorts and, more locally, the City of Philadelphia and Children’s Hospital of Philadelphia (CHOP).

The World Meeting of Families Congress is a tri-annual international gathering where families are invited by the Pope to share experiences, dialogue, and prayers and grow as family units. “LSA’s mission to help people survive and thrive in a global environment corresponds with the international Congress’ mission of compassion; the company felt sponsorship of the local event would be a natural extension,” said Starla Keith, LSA’s Executive Vice President of Sales & Marketing.

LSA is providing on-going professional translation support on a pro bono basis for e-mail communication and press releases. LSA’s translation team has also translated the World Meeting of Families final program into Spanish, French, Italian, Brazilian Portuguese, and Vietnamese.

“We are expecting attendees from more than 100 countries to join us for the Congress and Papal Visit,” said Donna Crilley Farrell, Executive Director of the World Meeting of Families—Philadelphia 2015. “It is critical that we not only provide resources in multiple languages, but that we do so in a professional and accurate manner so that everyone attending has the same meaningful experience.”

As a company that provides language support to a large number of healthcare and other organizations serving the public, LSA is pleased to be exhibiting in “The Marketplace” September 22 – 25. If you’re interested in learning more about LSA’s interpretation and translation services, we invite you to visit us at booth number 312 on the exhibit floor of the Pennsylvania Convention Center. Can’t make it to see us in person? Visit us at www.lsaweb.com to learn more about how we can help.

About LSA
Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting, and language assessments. For more information on the company, please visit www.lsaweb.com.

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LSA Sponsors xCultural Passport to PHL Week 9/13 – 9/20/2015

Company Supporting Local Event to Strengthen City’s Intercultural Connections

FOR IMMEDIATE RELEASE:

Media Contact:
Tony Lannutti
Creative Director
[email protected]
800.305.9673 X55319

Horsham, PA (September 10, 2015) – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, is pleased to announce its sponsorship of Philadelphia’s xCultural Passport Week September 13 – 20, 2015. The event will highlight the city’s immigrant heritage and cultural diversity to promote understanding and strengthen connections between US-born citizens, immigrants, and persons of diverse backgrounds.

LSA has partnered with the City of Philadelphia since 2009 to support communication with government and city services and with Philadelphia’s Department of Public Health since 2004. LSA also partners with a number of hospitals, universities, law offices, and other entities in the city.

In addition to its sponsorship, LSA is lending its expertise in interpretation and translation services to a panel—Introduction to Language Access—on Monday, September 14 at 9 a.m. The panel will feature Sarahlyn Branson, Director of Client Services, and share with government, nonprofit, and community-based organizations how to communicate with Limited English Proficient (LEP) clientele in accordance with the city’s Executive Orders and directives.

Other events around the city will include a Japanese tea ceremony, cooking demonstrations, lectures, workshops, exhibits, soccer tournaments, and tours of Philadelphia.

LSA is proud to present this annual week alongside the Philadelphia Mayor’s Office of Immigrant and Multicultural Affairs (MOIMA), established in 2013 to ensure the well-being of immigrants and other diverse groups by providing access to city services, developing economic resources, promoting civic participation, and assisting with educational opportunities.

“We are excited to partner with LSA during the third edition of xCultural Passport Week, which provides an opportunity to raise awareness about the city’s growing immigrant community, and a space to celebrate the city’s diversity,” said Jennifer Rodriguez, Executive Director of MOIMA.

To register for the free Introduction to Language Access event, please click here.

About LSA
Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. For more information on the company, please visit www.lsaweb.com.

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MedAssets Names LSA Diverse Supplier of the Year

Company Recognized for its Commitment to Diversity and Inclusion for Improved Patient Care

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (April 17, 2015) – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, received the coveted Diverse Supplier of the Year Award at the 15th annual MedAssets Healthcare Business Summit.  The company has been recognized for its support in building strong and diverse communities to help improve the quality of healthcare.

As a certified Minority and Women Business Enterprise (MWBE), LSA has been providing interpretation and translation solutions on the MedAssets contract since 2009.  Each year, more and more MedAssets members take advantage of LSA’s language solutions to effectively meet the needs of their diverse patient populations, ensuring the consistent delivery of culturally competent care.

“It’s an honor to be recognized by MedAssets for our commitment to diversity and inclusion in healthcare,” said Starla Keith, Executive Vice President, Sales and Marketing, LSA.  “We have developed a great relationship with MedAssets and their members over the years, one based on trust, mutual respect and a common goal to provide the highest quality healthcare services, regardless of a patient’s race, ethnicity or language.  We look forward to continuing our successful and productive relationship with MedAssets, their members and the diverse patients we serve.”

LSA provides tiered volume-pricing discounts to all MedAssets members under Contract Number ESO1049.  The language services on this contract include the following: telephone interpreting, translation and localization, video remote interpreting and face-to-face interpreting.

About LSA
Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. For more information on the company, please visit www.lsaweb.com.

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Lsaweb.com Recognized as Outstanding Creative Achievement

FOR IMMEDIATE RELEASE:

Media Contact:

Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (November 5, 2014) – Language Services Associates (LSA) has received international acclaim for the company’s recently redesigned website and updated corporate brand at lsaweb.com.  MarCom Awards recently named LSA as a MarCom 2014 International Gold Award winner.

MarCom Awards is administered and judged by the Association of Marketing and Communication Professionals, consisting of several thousand individuals. The competition recognizes outstanding creative achievement by marketing and communication professionals and has grown to perhaps the largest of its kind in the world. There were over 6,000 entries from throughout the United States, Canada and several other countries in the 2014 competition. Judges are industry professionals who look for companies and individuals whose talent exceeds a high standard of excellence and whose work serves as a benchmark for the industry.

“We are honored to accept this international prestige from MarCom Awards,” said Creative Director (LSA), Tony Lannutti.  “It’s a great feeling to know that our hard work has been recognized by the Association, and we’re inspired to continue our tradition of innovation in the language service industry.”

Winners were selected from over 200 categories in seven forms of media and communication efforts – marketing, publications, marketing/promotion, public service/pro bono, creativity and electronic/interactive. A complete list winners can be found on the MarCom Awards website at www.marcomawards.com.

View LSA’s new website at www.lsaweb.com.

About LSA
Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. To learn more about LSA, please call 800.305.9673 or visit www.lsaweb.com.

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Language Services Associates Launches New Website and Updated Branding

LSA Innovates by Bringing the Human Element to Language Services

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (August 20, 2014) – Language Services Associates (LSA) is excited to announce the launch of its new website at www.lsaweb.com. The new site showcases an updated brand, modern look and feel and responsive design optimized for mobile devices. LSA’s goal with the new www.lsaweb.com is to make an impact, differentiate and innovate by bringing the human element to one of the world’s fastest growing industries.

“Helping people communicate is at the core of what we do every day, and we wanted our new site to reflect this in a compelling and engaging way,” said Tony Lannutti, Creative Director, LSA. “When designing this site, we felt it was important to take a step back and focus on the human side of what we do through storytelling and imagery, while creating a unique voice in the industry. What we do matters, and you will see this positioning reinforced throughout the new site.”

“Our employees, clients and linguists were instrumental in the development of our new site,” said Keri Robinson, Director of Marketing Communications, LSA. “In the initial planning stage, we worked with our publics to learn what information was most important to them, and to identify ways to make the site more informative, engaging and user friendly. We also wanted the new site to reflect LSA’s mission, vision, core values and customer service promise, and to showcase the many ways our language solutions help people.”

Site features include live chat capabilities, real-time social media integration and a comprehensive resources section, which contains a global diversity calendar, industry resources, interactive videos, interpreter spotlights and more! In an effort to continue enhancing the user experience, LSA plans to add more features, tools and updates in the coming months, including translated versions for a global audience.

You can view LSA’s new site at www.lsaweb.com. LSA always welcomes and encourages feedback. Comments can be sent to LSA’s Marketing department.

About LSA
Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. To learn more about LSA, please call 800.305.9673 or visit www.lsaweb.com.

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Language Services Associates Expands Sales Team to Meet Growing Demand
New Team Members Bring Wealth of Sales Management Experience to Leading Language Services Provider

 FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
[email protected]
215.259.7000 X55356

Horsham, PA (July 11, 2013) – Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce the addition of two new team members.  David VanIten and David Janus have joined LSA as Strategic Sales Managers.  These appointments reflect the growing demand for LSA’s premier language-based services to help facilitate foreign language communication throughout the world.

Mr. VanIten comes to LSA with the proven ability to generate sustainable revenue and establish key account relationships.  In addition to holding several senior-level positions for some of the industry’s leading language services providers, he has worked for companies such as Adecco, PMSI and Workers Comp Rx.  In his new role, Mr. VanIten will be responsible for driving new market share and leading LSA’s aggressive sales efforts in the healthcare segment.

Mr. Janus comes to LSA with 15 years of successful enterprise sales and sales leadership experience for leading organizations both in and outside of the language services industry, including ADP, Sprint and Ceridian.  He has the skills and motivation to drive high-quality results in a fast-paced, dynamic environment.  As LSA’s Strategic Sales Manager, Mr. Janus will be responsible for handling the company’s new business development efforts for all commercial accounts.

“Mr. VanIten and Mr. Janus have years of experience exceeding sales and revenue goals, and delivering exceptional results across a wide variety of industry sectors,” said Starla Keith, Executive Vice President, LSA.  “We are happy to add these gentlemen to the LSA team, and we will continue to recruit additional sales members to meet the growing demand for our language-based services across all vertical segments.”

About Language Services Associates
Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is proud to offer a full range of language translation services and language interpretation services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK^® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages.  For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

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FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
Language Services Associates
[email protected]

The Oxford City Council Partners With Language Services Associates to Make Local Government Services More Culturally and Linguistically Accessible
New Partnership Includes Telephonic Interpretation Support for all Enquiries Related to Council Services

Redditch, England (April 29, 2013) – Oxford City Council announces a new partnership with Language Services Associates (LSA) to improve the provision of language services for its linguistically diverse community.  Through this new partnership, Limited English Proficient (LEP) residents of Oxford will have greater access to on-demand interpretation support in more than 200 languages for all enquiries related to Council services, including housing services, community safety and tourism.

“We were keen to engage with a language provider who would aim for excellence in terms of responsiveness in user information / tools and also management reporting and data regarding the use of the service,” said a Council spokesperson.  “After taking references from a prominent London Local Authority, where LSA currently provides telephone interpreting services, together, with a competitive quote, we felt that working in partnership with LSA would lead to real opportunities to deliver a great language service to the citizens of Oxford.”

According to 2011 Census data, international migration has been the key driving factor in the city of Oxford’s population growth, resulting in an increase in ethnic and linguistic diversity and, thus, the number of LEP residents relying on the Council for culturally and linguistically accessible services.  Out of Oxford’s total population of 151,900, 28% were born outside of the UK (compared to 19% in 2001), with the most common non-UK countries of birth being Poland, the United States, India, Germany and Pakistan.

Via LSA’s premier INTERPRETALK^® Interpreting by Telephone service, Council Customer Services Officers will be able to access a qualified telephonic Interpreter within seconds when faced with a language barrier.  These new and improved interpretation services are currently available for the LEP residents of Oxford when making any enquiry through the Contact Centre and / or visiting the St Aldate’s Customer Service Centre for in-person Council services support.

“The Council is extremely progressive in its aim to create greater accessibility to public services, and their drive to be efficient in doing so will always present a challenge to any specialist partner,” commented LSA’s European Commercial Director, Jon Potter.  “Particularly pleasing was the natural synergy between the way the Council wanted to move forward, and the methods LSA routinely employs to support Authorities in exactly this way.  The benefits have already begun to emerge, and we’re looking forward towards facilitating greater ‘equality’ in a city that represents such heritage.”

About Language Services Associates
Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is proud to offer a full range of premier language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK^® Interpreting by Telephone, Face-to-Face Interpreting, American and British Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings across virtually every industry segment.  For more information on LSA, EMEA, please call 0808.234.1917 or visit us online at www.lsaweb.co.uk.

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