Language Services Associates Named Top Provider

5 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Marketing Specialist

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800.305.9673 X55139

Horsham, PA May 7, 2020  Language Services Associates (LSA) is proud to announce that it was named as a top 30 language services provider in the Nimdzi 2020 report. Nimdzi is one of the most prestigious international research and consultancy firms focused on the language industry. Being listed in the top tier of providers in a crowded market is a distinguishing accomplishment for Language Services Associates.

“The language industry is constantly evolving. LSA has been a dynamic participant in this area for more than 25 years and we are proud to be a part of this report.  We were thrilled that Nimdzi recognized our contributions,” says Scott F. Cooper, LSA’s Managing Director and General Counsel.

LSA provides business-to-business real-time interpretation services through phone, video and in-person delivery.  It also translates documents and website content.  LSA is a national leader in language for healthcare providers, financial services, insurance, Medicare call centers, conferences, and a variety of other industries.  LSA utilizes a distributed interpreter network, which further prevents against service interruptions from natural and health causes.

LSA solutions offer industry-leading integration of interpretation services in over 240 languages through a wide array of complex platforms including telehealth encounters, health system EHRs and multi-party interactions.  Quality interpretation in the healthcare space reduces patient readmission rates, helps with patient outcomes, and contributes to greater clinician efficiency.

Mr. Cooper indicates, “The service lines we have been developing for years are now on full display during the COVID-19 outbreak.  Our processes reduce the risk of infection by allowing streamlined interactions between patients, physicians, and interpreters from remote locations.  As important, we can scale solutions for health systems and other users of all sizes.  Getting reliable healthcare to all patients – regardless of their language proficiency – is a key strategy in flattening the coronavirus curve.”

“With the recent COVID-19 pandemic, we are seeing businesses needing access to interpreters in new ways because how they do business in this unprecedented event is changing. We have the options and technology to deliver,” says Mr. Cooper.

LSA also has significant experience in disaster recovery efforts and was able to adjust to a significant increase in volume of interpreter requests during hurricane Maria. “We were very prepared and had a plan in place. Despite this outbreak, we are fully operational and ready to serve our clients and those that need language services. And, our listing in Nimdzi reinforces our capability,” explains Mr. Cooper.

About LSA

Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the-art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. For more information visit: www.lsaweb.com.

Simplifying Access to Interpreters with Telehealth

4 min read

ViTel Net & LSA Partner to Improve the Clinician-Patient Experience at Hospitals

FOR IMMEDIATE RELEASE:

Media Contact:

[email protected]

800.305.9673 X55139

McLean, VA – January 29, 2020 ­-

ViTel Net and Language Services Associates (LSA) are excited to announce a new platform integration that enables clinicians to immediately add an interpreter to a telehealth video encounter within the existing clinical workflow, regardless of physician or patient location – with just three clicks.

ViTel Net’s comprehensive and flexible telehealth platform enables health systems to securely deliver care at a distance to patients in any setting, using the health systems’ own workflows. Now, through an innovative partnership with Language Services Associates, those same workflows are vastly improved, when treating limited English proficient (LEP) and hearing-impaired patients.

This industry-first solution simplifies the clinician’s experience in accessing language interpretation services to clicking the video button and selecting a language. The LSA interpreter is immediately added to the video consult – it’s that simple. The interpreter and patient videos stream on the monitor, alongside the patient’s records, medical images, and clinician documentation. No more fumbling with iPads or phones to get everyone to see or hear one another.

The NIH reports an increasing LEP population, and removing the communication barrier with this patient segment results in:

  • Greater understanding of diagnosis, treatment, and medication instructions
  • Enhanced compliance with treatment and follow-up recommendations
  • Significantly decreased likelihood of a serious medical event and reduced medical costs
  • Greater patient satisfaction

“Connecting clinicians to interpreters is now fast and intuitive, thanks to our partnership with LSA and their advanced skills-based routing platform” stated Mark Noble, ViTel Net SVP.

“This innovative joint telehealth venture fills gaps in healthcare delivery, improves the clinician’s workflow, and supports healthcare compliance, while transforming the patient/clinician experience,” says Dennis Angeline, President and COO of LSA.

About ViTel Net

ViTel Net is a leading telehealth innovator, providing a configurable and interoperable enterprise platform and point-of-care modules for the entire telehealth continuum of care. Clinicians use our technology to access medical images, patient data and live video conferencing to remotely diagnose, treat, and manage patients.  www.vitelnet.com

About LSA

Language Services Associates is a full-service national leader delivering interpretation and translation solutions. Thousands of clients worldwide rely on our unique combination of state-of-the art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise. www.lsaweb.com