LSA Receives Diverse Supplier of the Year Award at MedAssets Healthcare Business Summit

4 min read

MedAssets Names LSA Diverse Supplier of the Year

Company Recognized for its Commitment to Diversity and Inclusion for Improved Patient Care

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (April 17, 2015) – Language Services Associates (LSA), a leading provider of interpretation, translation and localization solutions, received the coveted Diverse Supplier of the Year Award at the 15th annual MedAssets Healthcare Business Summit.  The company has been recognized for its support in building strong and diverse communities to help improve the quality of healthcare.

As a certified Minority and Women Business Enterprise (MWBE), LSA has been providing interpretation and translation solutions on the MedAssets contract since 2009.  Each year, more and more MedAssets members take advantage of LSA’s language solutions to effectively meet the needs of their diverse patient populations, ensuring the consistent delivery of culturally competent care.

“It’s an honor to be recognized by MedAssets for our commitment to diversity and inclusion in healthcare,” said Starla Keith, Executive Vice President, Sales and Marketing, LSA.  “We have developed a great relationship with MedAssets and their members over the years, one based on trust, mutual respect and a common goal to provide the highest quality healthcare services, regardless of a patient’s race, ethnicity or language.  We look forward to continuing our successful and productive relationship with MedAssets, their members and the diverse patients we serve.”

LSA provides tiered volume-pricing discounts to all MedAssets members under Contract Number ESO1049.  The language services on this contract include the following: telephone interpreting, translation and localization, video remote interpreting and face-to-face interpreting.

About LSA
Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on LSA’s language solutions to get the cultural support they need, while benefiting from the best customer service possible. The company fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. LSA’s language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. For more information on the company, please visit www.lsaweb.com.

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LSA Website Wins International Acclaim

4 min read

Lsaweb.com Recognized as Outstanding Creative Achievement

FOR IMMEDIATE RELEASE:

Media Contact:

Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (November 5, 2014) – Language Services Associates (LSA) has received international acclaim for the company’s recently redesigned website and updated corporate brand at lsaweb.com.  MarCom Awards recently named LSA as a MarCom 2014 International Gold Award winner.

MarCom Awards is administered and judged by the Association of Marketing and Communication Professionals, consisting of several thousand individuals. The competition recognizes outstanding creative achievement by marketing and communication professionals and has grown to perhaps the largest of its kind in the world. There were over 6,000 entries from throughout the United States, Canada and several other countries in the 2014 competition. Judges are industry professionals who look for companies and individuals whose talent exceeds a high standard of excellence and whose work serves as a benchmark for the industry.

“We are honored to accept this international prestige from MarCom Awards,” said Creative Director (LSA), Tony Lannutti.  “It’s a great feeling to know that our hard work has been recognized by the Association, and we’re inspired to continue our tradition of innovation in the language service industry.”

Winners were selected from over 200 categories in seven forms of media and communication efforts – marketing, publications, marketing/promotion, public service/pro bono, creativity and electronic/interactive. A complete list winners can be found on the MarCom Awards website at www.marcomawards.com.

View LSA’s new website at www.lsaweb.com.

About LSA
Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. To learn more about LSA, please call 800.305.9673 or visit www.lsaweb.com.

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Language Services Associates Launches New Website and Updated Branding

5 min read

Language Services Associates Launches New Website and Updated Branding

LSA Innovates by Bringing the Human Element to Language Services

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
Director of Marketing Communications
[email protected]
800.305.9673 X55356

Horsham, PA (August 20, 2014) – Language Services Associates (LSA) is excited to announce the launch of its new website at www.lsaweb.com. The new site showcases an updated brand, modern look and feel and responsive design optimized for mobile devices. LSA’s goal with the new www.lsaweb.com is to make an impact, differentiate and innovate by bringing the human element to one of the world’s fastest growing industries.

“Helping people communicate is at the core of what we do every day, and we wanted our new site to reflect this in a compelling and engaging way,” said Tony Lannutti, Creative Director, LSA. “When designing this site, we felt it was important to take a step back and focus on the human side of what we do through storytelling and imagery, while creating a unique voice in the industry. What we do matters, and you will see this positioning reinforced throughout the new site.”

“Our employees, clients and linguists were instrumental in the development of our new site,” said Keri Robinson, Director of Marketing Communications, LSA. “In the initial planning stage, we worked with our publics to learn what information was most important to them, and to identify ways to make the site more informative, engaging and user friendly. We also wanted the new site to reflect LSA’s mission, vision, core values and customer service promise, and to showcase the many ways our language solutions help people.”

Site features include live chat capabilities, real-time social media integration and a comprehensive resources section, which contains a global diversity calendar, industry resources, interactive videos, interpreter spotlights and more! In an effort to continue enhancing the user experience, LSA plans to add more features, tools and updates in the coming months, including translated versions for a global audience.

You can view LSA’s new site at www.lsaweb.com. LSA always welcomes and encourages feedback. Comments can be sent to LSA’s Marketing department.

About LSA
Founded in 1991, LSA helps people and companies survive and thrive in a global environment. Our language solutions allow non-English speakers and members of the Deaf and Hard of Hearing community to overcome communication barriers, meet goals, build trust and grow as individuals. LSA proudly fulfills the multicultural communication needs of more than 1,400 clients worldwide, in over 200 languages, across virtually every industry. Our wide-range of solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments. To learn more about LSA, please call 800.305.9673 or visit www.lsaweb.com.

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Language Services Associates Expands Sales Team to Meet Growing Demand

5 min read

Language Services Associates Expands Sales Team to Meet Growing Demand
New Team Members Bring Wealth of Sales Management Experience to Leading Language Services Provider

 FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
[email protected]
215.259.7000 X55356

Horsham, PA (July 11, 2013) Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce the addition of two new team members.  David VanIten and David Janus have joined LSA as Strategic Sales Managers.  These appointments reflect the growing demand for LSA’s premier language-based services to help facilitate foreign language communication throughout the world.

Mr. VanIten comes to LSA with the proven ability to generate sustainable revenue and establish key account relationships.  In addition to holding several senior-level positions for some of the industry’s leading language services providers, he has worked for companies such as Adecco, PMSI and Workers Comp Rx.  In his new role, Mr. VanIten will be responsible for driving new market share and leading LSA’s aggressive sales efforts in the healthcare segment.

Mr. Janus comes to LSA with 15 years of successful enterprise sales and sales leadership experience for leading organizations both in and outside of the language services industry, including ADP, Sprint and Ceridian.  He has the skills and motivation to drive high-quality results in a fast-paced, dynamic environment.  As LSA’s Strategic Sales Manager, Mr. Janus will be responsible for handling the company’s new business development efforts for all commercial accounts.

“Mr. VanIten and Mr. Janus have years of experience exceeding sales and revenue goals, and delivering exceptional results across a wide variety of industry sectors,” said Starla Keith, Executive Vice President, LSA.  “We are happy to add these gentlemen to the LSA team, and we will continue to recruit additional sales members to meet the growing demand for our language-based services across all vertical segments.”

About Language Services Associates
Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is proud to offer a full range of language translation services and language interpretation services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages.  For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

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The Oxford City Council Partners With Language Services Associates to Make Local Government Services More Culturally and Linguistically Accessible

6 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
Language Services Associates
[email protected]

The Oxford City Council Partners With Language Services Associates to Make Local Government Services More Culturally and Linguistically Accessible
New Partnership Includes Telephonic Interpretation Support for all Enquiries Related to Council Services

Redditch, England (April 29, 2013)Oxford City Council announces a new partnership with Language Services Associates (LSA) to improve the provision of language services for its linguistically diverse community.  Through this new partnership, Limited English Proficient (LEP) residents of Oxford will have greater access to on-demand interpretation support in more than 200 languages for all enquiries related to Council services, including housing services, community safety and tourism.

“We were keen to engage with a language provider who would aim for excellence in terms of responsiveness in user information / tools and also management reporting and data regarding the use of the service,” said a Council spokesperson.  “After taking references from a prominent London Local Authority, where LSA currently provides telephone interpreting services, together, with a competitive quote, we felt that working in partnership with LSA would lead to real opportunities to deliver a great language service to the citizens of Oxford.”

According to 2011 Census data, international migration has been the key driving factor in the city of Oxford’s population growth, resulting in an increase in ethnic and linguistic diversity and, thus, the number of LEP residents relying on the Council for culturally and linguistically accessible services.  Out of Oxford’s total population of 151,900, 28% were born outside of the UK (compared to 19% in 2001), with the most common non-UK countries of birth being Poland, the United States, India, Germany and Pakistan.

Via LSA’s premier INTERPRETALK® Interpreting by Telephone service, Council Customer Services Officers will be able to access a qualified telephonic Interpreter within seconds when faced with a language barrier.  These new and improved interpretation services are currently available for the LEP residents of Oxford when making any enquiry through the Contact Centre and / or visiting the St Aldate’s Customer Service Centre for in-person Council services support.

“The Council is extremely progressive in its aim to create greater accessibility to public services, and their drive to be efficient in doing so will always present a challenge to any specialist partner,” commented LSA’s European Commercial Director, Jon Potter.  “Particularly pleasing was the natural synergy between the way the Council wanted to move forward, and the methods LSA routinely employs to support Authorities in exactly this way.  The benefits have already begun to emerge, and we’re looking forward towards facilitating greater ‘equality’ in a city that represents such heritage.”

About Language Services Associates
Founded in 1991 by Laura K.T. Schriver, Language Services Associates (LSA) is proud to offer a full range of premier language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American and British Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings across virtually every industry segment.  For more information on LSA, EMEA, please call 0808.234.1917 or visit us online at www.lsaweb.co.uk.

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Language Services Associates Sadly Announces the Passing of its COO, Arthur Michael Seefahrt

5 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
215.259.7000 X55356
[email protected]

Language Services Associates Sadly Announces the Passing of its COO, Arthur Michael Seefahrt

Art-Photo-small

Horsham, PA (January 16, 2013) – It is with great sadness that Language Services Associates (LSA) announces the passing of its long-time COO, Arthur Michael Seefahrt.  Mr. Seefahrt passed away on January 11th, 2013 after a battle with cancer.  He is survived by his wife, his two sons, his sister and an extended family.
“We are very saddened by Art’s passing,” said Laura K.T. Schriver, President and CEO, LSA.  “Art was not only an inspiration and a mentor to everyone here at LSA, but he was a dear friend and a tremendous human being.  We will miss his warm personality, great sense of humor, contagious laugh and relentless enthusiasm.”

A hard worker with exceptional people skills, Mr. Seefahrt enjoyed a distinguished and successful career.  Prior to joining LSA in 2000, he obtained several senior-level positions in the areas of accounting, finance and operations management.

During his 13 year tenure at LSA, Mr. Seefahrt was a true leader in every sense of the word.  He inspired everyone that he worked with to be a better person and to reach their fullest potential.  His supportive management style helped set the tone and culture of the organization, a culture that has attracted and retained so many talented people over the years.  In 2011, Mr. Seefahrt was recognized by SmartCEO magazine as one of Philadelphia’s top business leaders, and was named a SmartCXO award winner.

Mr. Seefahrt earned a Bachelor of Arts Degree in History from Lafayette College and his CPA certification in the State of PA from Temple University.  He also served as an active adult leader for the Boy Scouts of America, Chalfont / New Britain Troop #36, and was one of the Founders of the Josias A. Sterling Memorial Fund, a charity that provides swimming lessons to inner city children.

Please click here to read the complete obituary for Arthur Michael Seefahrt in the Philadelphia Inquirer.

About Language Services Associates
Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, Language Services Associates (LSA) is proud to offer a full range of language translation services and language interpretation services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages.  For more information on LSA, please call 800.305.9673 or visit them online at www.lsaweb.com.

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Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems

6 min read

 

 

 

 

FOR IMMEDIATE RELEASE:

Media Contacts:
Keri Robinson
215.259.7000 X55356
[email protected]

Daniel Hollingshead
859.494.7485
[email protected]

Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems
New Service Will Eliminate Language Barriers While Improving Patient Care and Satisfaction

Lexington, KY (January 3, 2013) – Through a new partnership with LSA Video, Inc., a leading provider of professional Video Remote Interpreting (VRI) services, Connected Patients, LLC is pleased to announce a major enhancement to its ConnectMeTM computer terminals.  Effective immediately, ConnectMeTM users will be able to access qualified American Sign Language (ASL) and foreign language interpreters on demand via the bed-side, touch-screen computer system.

Dan Hollingshead, President and CEO of Connected Patients, LLC sees a lot of upside in the new partnership.  “The ConnectMeTM system is incredibly simple to use but also powerful and flexible.  We’ve leveraged those strengths, adding on-demand video interpreting which we know will help our customers improve communication with their patient population which is becoming more diverse every day.  Partnering with LSA, a leader in this space, ensures the highest level of service and professionalism.  We’re very excited about the possibilities!”

The new ConnectMeTM VRI module will not only help hospitals better meet the needs of its Limited English Proficient, Deaf and Hard of Hearing patient populations, but will help improve patient care and satisfaction.  Through the secure VRI platform,  patient and clinician will be able to see and hear the remote interpreter as if he or she were right there in the room, ensuring timely, effective and completely accurate communication for both parties.  With the ability to instantly connect to a live professional interpreter (removing the patient / provider communication barrier with just the click of a button), VRI helps hospitals and healthcare organizations comply with the new Joint Commission Standards for Patient-Centered Communication.

“We’re very pleased to announce our new partnership with Connected Patients, LLC, and we’re looking forward to our VRI platform being added to the already successful ConnectMeTM computer systems,” said Starla Keith, Executive Vice President, LSA.  “We anticipate a long and mutually rewarding partnership for years to come as we work together to eliminate patient / provider language barriers and enhance the patient experience through cutting-edge technology solutions.”

About Connected Patients, LLC
Connected Patients, LLC is a Lexington, KY-based technology company committed to providing health care facilities and their patients with solutions leading to a better patient experience. The company specializes in user-friendly ConnectMeTMterminals which can either be installed bedside or mounted on an articulating arm, readily useable by clinicians, patients, and their families. The ConnectMeTM terminal has an LCD touch-screen with large, easy to use virtual buttons. The system can be viewed at https://connectedpatients.com/connectme-overview.

About LSA Video, Inc.
LSA Video, Inc. is a wholly-owned subsidiary of Language Services Associates (LSA).  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA offers a full range of language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages.  For more information on LSA Video, Inc., please visit www.lsavideo.com.

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Language Services Associates and Action Deafness Communications Join Forces to Eliminate Language Barriers

8 min read

FOR IMMEDIATE RELEASE:

Media Contacts:
Keri Robinson
PR & Marketing Communication Manager
Language Services Associates
215.259.7000 X55356
[email protected]

Russell James
Communications Manager
Action Deafness Communications
0844.593.8440
[email protected]

Language Services Associates and Action Deafness Communications Join Forces to Eliminate Language Barriers
First Partnership to Offer Video Remote Interpreting Services for British Sign Language and Foreign Language Support in the UK Through a Proprietary Platform

Redditch, England (May 4, 2012) – Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is pleased to announce a new and unprecedented partnership with Action Deafness Communications.  Through this strategic partnership, Local Government Authorities, including recently Walsall Council, are able to meet their sensory impairment and foreign language requirements in a unique and innovative way.  Front-line services now have access to Action Deafness’ highly qualified and specialist British Sign Language (BSL) Interpreters, as well as LSA’s foreign language Interpreters, on demand through LSA’s cutting-edge Video Remote Interpreting platform.  The LSA / Action Deafness Communications partnership is the only UK entity offering a fully functioning, fully qualified, secure video-remote proprietary platform for obtaining interpreters in both BSL and foreign language.

Through a dedicated online Web portal, Council Staff have instant access to both organizations together.  The e-mail addresses and phone numbers listed on the dedicated website channel communications instantly to LSA and Action Deafness Communications simultaneously, allowing the Council seamless and trustworthy contact with both specialist organizations.  Users also have the option to book professional interpretation services online, over the phone or via e-mail.

“LSA’s partnership with Action Deafness Communications is consultative and inclusive, based on many levels of operational integration, and designed to offer a single channel of access to both spoken languages and high quality specialist deaf-related services and expertise,” said Jonathan Potter, European Commercial Director, LSA.  “We look forward to a long and very successful partnership for both organizations in their unified support for front-line Government services.”

“I am pleased to announce that Action Deafness and LSA are working together to provide a comprehensive range of services to both foreign language and Sign Language users,” said Craig Crowley, MBE, CEO of Action Deafness.  “I am confident that our joint commitment to quality and value for money services will enhance the range of services available to the clients that we support.”

About Language Services Associates
For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences.  With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity.  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings.  For more information on LSA, please call 0800.234.1917 or visit us online.

About Action Deafness Communications
Action Deafness Communications provides Sign Language Interpreting as well as other forms of communication support for Deaf, hard of hearing, deafened and Deafblind communities.  The service currently employs five Interpreters as well as drawing on a large pool of freelance Language Service Professionals (LSPs).  The organization ensures that all LSPs are CRB checked and are registered with the National Register of Communication Professionals working with Deaf and Deafblind people and have appropriate Professional Indemnity Insurance (PII), in line with the national minimum standards required for Sign Language Interpreters.  The service is completely confidential and available for use within a wide variety of settings, such as events and conferences, meetings and training sessions, medical and legal appointments and workplace interviews.  For more information on Action Deafness Communications, please call 0844.593.8443 or visit us online.

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Mauricio Vicente of Language Services Associates is Named SearchCIO-Midmarket.com IT Leader of the Year

6 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
215.259.7000 X55356
[email protected]

Mauricio Vicente of Language Services Associates is Named SearchCIO-Midmarket.com IT Leader of the Year

Horsham, Pa. (May 1, 2012)Language Services Associates (LSA), a global language services provider offering a full suite of translation, localization and interpretation solutions, is proud to announce that its CIO, Mauricio Vicente, has been named the 2012 IT Leader of the Year by SearchCIO-Midmarket.com as part of its annual IT Leadership Awards Program.  Vicente beat out an impressive 500 nominees for the coveted “IT Leader of the Year” title.

“I am truly honored and humbled by this recognition,” said Vicente.  “This award inspires me even more to keep doing what I do every day: find new and creative ways to leverage technology and innovation to help people communicate across language barriers.  I would like to congratulate all of the award winners on their well-deserved achievements.”

Vicente is being honored in the areas of cultural innovation, technological advancement and business harmonization, and for leveraging existing technology to deliver value, achieve goals and resolve challenges with the development and deployment of LSA’s new Video Remote Interpreting (VRI) platform for on demand American Sign Language and foreign language support.  Thanks to Vicente’s vision for transformation, commitment to service excellence and passion for product development, LSA’s VRI clients are now benefiting from a better overall service experience, in terms of technology, price and customer care.

“While the SearchCIO-Midmarket IT Leadership Awards finalist pool had many very impressive candidates, Vicente dominated throughout the awards,” said Wendy Schuchart, SearchCIO-Midmarket.com Site Editor.  “Not only did he score very highly in several of the categories, but his overall cumulative score was the highest of all 40 semi-finalists.”

“Vicente recognized a need and also recognized that he could meet this need through a creative combination of existing technologies,” said Niel Nickolaisen, a SearchCIO-Midmarket.com IT Leadership Award judge.  “Sometimes we IT types assume the only way to solve a problem is by developing something new and unique – which increases risks and costs. Vicente recognized that he would optimize value if he brought together what already existed. In addition, he was clearly aligned to the needs of his customers and delivered something that worked and worked extremely well.”

To hear Vicente discuss the importance of IT innovation, teamwork and communication, and to learn more about the development of LSA’s new VRI platform, please click here to listen to his full podcast.

About Language Services Associates
For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences.  With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity.  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings.  For more information on LSA, please call 800.305.9673 or click here to contact us online.

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Carondelet Health Network & Language Services Associates Join Forces in a Continued Commitment to Eliminate Language Barriers

8 min read

LSA-LOGO-300x51

Carondelet Health Network

FOR IMMEDIATE RELEASE:

Media Contacts:
Keri Robinson
PR & Marketing Communication Manager
Language Services Associates
215.259.7000 X55356
[email protected] 

Lisa Contreras
Sr. External Communications Consultant
Carondelet Health Network
520.349.1845
[email protected]

Carondelet Health Network & Language Services Associates Join Forces in a Continued Commitment to Eliminate Language Barriers
New Telephonic and Video Remote Interpreting Services for Limited English Proficient, Deaf and Hard of Hearing

Tucson, Ariz.February 28, 2012 – Through a new partnership with Language Services Associates (LSA), Carondelet Health Network is expanding its language access plan to improve the quality of care its Limited English Proficient (LEP), Deaf and Hard of Hearing patients receive.  The expansion includes the immediate availability of both Interpreting by Telephone and Video Remote Interpreting services at all Carondelet hospital facilities, including St. Mary’s, St. Joseph’s, Carondelet Heart & Vascular Institute and Holy Cross Hospital in Nogales, Ariz.  Carondelet becomes the exclusive provider of LSA’s interpreter services among hospitals systems in Southern Arizona.

“We are very excited to enter into a new partnership with LSA for telephonic and video remote interpretation support,” said Odette Bolano, Senior Vice President and Chief Operating Officer, Carondelet Health Network.  “These new and improved language interpreter services will help to ensure our culturally and linguistically diverse patient population receives access to the same excellent care we provide to others in our community.”

Via LSA’s telephonic interpreter service, Carondelet’s clinical care teams will be able to access a medically qualified telephonic interpreter in over 200 language offerings in less than 30 seconds, eliminating any language barrier that may be present.  With the dual handset phones, the clinician holds one handset and the LEP patient holds the other, allowing for efficient and rapid communication by all parties.

Carondelet will now be offering Video Remote Interpreting (VRI) services to both its hard of hearing and LEP patient populations. In addition to American Sign Language, video interpreters are available in Spanish and other language offerings.  Video Remote Interpreting is accessible to the patients via a laptop computer, which is mobile and can be used in a wide variety of patient care settings, as needed (e.g., Emergency Department, surgery, post-operative care).  The computer is moved to the patient’s bedside and, within minutes, the remote video interpreter appears on the screen. The patient and the clinician will be able to see and hear the interpreter as if he or she were right there in the room. To learn more about the language services available at Carondelet facilities, please visit www.carondelet.org.

About Carondelet Health Network
Located in Tucson, Arizona, Carondelet Health Network is a Catholic, non- for-profit healthcare system dedicated to responding to the health, prevention, education, and wellness needs of Southern Arizonans. Carondelet was founded by the Sisters of St. Joseph of Carondelet 132 years ago. Carondelet’s Tucson facilities include St. Mary’s Hospital, St. Joseph’s Hospital, Carondelet Heart & Vascular Institute and Carondelet Neurological Institute at St. Joseph’s Hospital and in Nogales, Arizona, Carondelet Holy Cross Hospital. Carondelet family of services also include nearly 20 primary and specialty care offices, an ambulatory surgery center, several imaging centers, Hospice and Palliative Care, and a variety of other outpatient services. Carondelet Health Network is a ministry of Ascension Health, the nation’s largest Catholic, non-profit healthcare system. In Fiscal Year 2011, Carondelet provided nearly $52 million in Community Benefit to improve the health of our community and increase access to healthcare. More information about Carondelet Health Network is available at www.carondelet.org.

About Language Services Associates
For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences.  With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity.  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 independently contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings.  For more information on LSA, please call 800.305.9673 or contact us online at www.lsaweb.com.

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Language Services Associates Named a Finalist in the 2012 Stevie® Awards for Sales & Customer Service

7 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Keri Robinson
PR & Marketing Communication Manager
215.259.7000 X55356
[email protected]

Language Services Associates Named a Finalist in the 2012 Stevie® Awards for Sales & Customer Service
The Can Do! Leaders of Language Services Associates Are Recognized in the Training Team of the Year Category

Horsham, Pa. (January 31, 2012) – Language Services Associates (LSA), a global language service provider offering a full suite of translation, localization and interpretation solutions, announced today it has been named a finalist in the sixth annual Stevie® Awards for Sales & Customer Service in the Training Team of the Year category.  LSA will be honored, along with the rest of the award finalists, at the 2012 Gala Dinner & Awards Ceremony, taking place on February 27th at Caesars Palace in Las Vegas, Nevada.  The company will be competing for the coveted Gold level status.

LSA has been recognized for its recently launched Can Do! Culture Program, a company-wide initiative designed to embrace, honor and celebrate the ready to serve, can do spirit that embodies the culture of service excellence at LSA.  As part of this corporate initiative, which has been spearheaded by LSA’s Director of Client Services, Sarah Branson, the company has identified a cross-section of employees from within the organization to serve as Can Do! Leaders.  These individuals were selected because they have consistently demonstrated an unwavering commitment and devotion to delivering exceptional service to each and every one of LSA’s clients.  The Can Do! Leaders of LSA were tasked with helping create and deliver a series of fun, interactive and dynamic Culture Sessions for all employees to participate in, with the ultimate goal of continuing to motivate and inspire the staff while helping them recognize the importance and true value of providing exceptional customer care.  Please click here to learn more about LSA’s new and exciting Can Do! Culture Program.

“I am honored and delighted that the Can Do! Leaders of LSA have been recognized and rewarded for their commitment to service excellence and ensuring our clients always receive the highest quality care possible,” said Branson.  “Because of the hard work, passion and dedication of our Leaders, the staff at LSA is more motivated and inspired than ever before to live the Can Do! way on a day-to-day basis and to further spread and cultivate the ready to serve, Can Do! culture to our clients, business partners and industry affiliates.  We look forward to attending the Gala Dinner & Awards Ceremony next month and meeting the rest of the Stevie® Awards finalists.”

More than 1,000 entries from organizations of all sizes and in virtually every industry segment were submitted to this year’s competition, an increase of almost 30 percent over 2011.  Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.  Details about the Stevie® Awards for Sales & Customer Service, and the complete list of finalists in all categories, are available online at www.stevieawards.com/sales.

About Language Services Associates
For more than 20 years, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across various industry segments, including healthcare, government, financial services, manufacturing, education and life sciences.  With a focus on the latest innovations and newest technology solutions, LSA’s premier language-based services are completely customizable and have been designed to enhance the client’s overall experience, reduce costs and improve end-user efficiency and productivity.  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA is proud to offer a full range of language translation services and language interpreter services, including Translation and Localization, INTERPRETALK® Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), American Sign Language (ASL) and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 language offerings.  For more information on LSA, please call 800.305.9673 or click here to contact us online

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Language Services Associates forms LSA Video, Inc., Offering the Most Innovative Video Interpreting Services in the Industry

6 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Natasha Wetten
Marcom Support Specialist
Language Services Associates
(215) 259-7000 x55345
[email protected]

Language Services Associates forms LSA Video, Inc., Offering the Most Innovative Video Interpreting Services in the Industry

Horsham, Pa. (November 17, 2011) – Language Services Associates (LSA), a leading global interpreting, translation and localization services provider, is pleased to announce the launch of LSA Video, Inc., a wholly-owned subsidiary of LSA. Due to an exponential growth in client base and ever-expanding technological enhancements, LSA Video, Inc. was formed to act as the new host for LSA’s highly-popular Video Remote Interpreting (VRI) services.  LSA Video, Inc. provides cutting-edge video interpreting in multiple languages featuring enhanced video quality, dedicated technical support and is the first in the industry to offer complete audio and video encryption.

As a leader in video interpreting for the healthcare industry, LSA Video, Inc. has the ability to provide a remote medical Interpreter in Spanish, Sign Language and a variety of other languages in hospitals and healthcare facilities worldwide. With the addition of complete audio and video encryption, LSA Video, Inc. is currently the only video interpreting provider that will offer absolute video security and confidentiality in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Beginning December 18th, all video interpreting activity executed through LSA Video, Inc. will be 100% secure. Additional enhancements for new and existing customers also include no licensing fees, dedicated Interpreters available around the clock and faster connection times.

“LSA has always put a strong emphasis on growth and technology,” said Starla Keith, VP of Sales & Marketing at LSA. “Having experienced an escalated interest in video interpreting over the past three years, the formation of LSA Video, Inc. as a subsidiary of LSA was a necessity to facilitate increased client demand as well as meet our goals for technological innovation.”

LSA Video, Inc. will launch an array of new products and services for video interpreting in 2012 including a fully mobile robotic telepresence and video interpreting apps for the latest tablet computers and mobile devices. Please click here to stay up-to-date on new services and to learn more about LSA Video, Inc.

About Language Services Associates

Language Services Associates (LSA), a veteran in the translation and interpreting services industry, has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of industry segments since 1991. Founded by Laura K.T. Schriver, who still holds the title of President and CEO, LSA consistently delivers innovative translation and interpreting services to clients all over the globe. From professional translation to over-the-phone and face-to-face interpreting, LSA consistently provides the best translation and interpreting services in the industry.

About LSA Video, Inc.

LSA Video, Inc., a wholly-owned subsidiary of Language Services Associates, provides clear, real-time Video Remote Interpreting (VRI) services utilizing the most advanced technology in the industry. Established in 2011, LSA Video, Inc. has access to qualified and professional Interpreters in Spanish, Sign Language and a variety of other languages. LSA Video, Inc. can provide on-demand remote Interpreters for any situation where there is a multilingual communication barrier and a face-to-face Interpreter is not necessary or feasible. Operating out of a fully-equipped, 1,700 square foot video conferencing center, LSA Video, Inc.’s VRI services provide complete audio and video encryption, fast connection times and superior video quality.

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