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Category: Press Releases

Language Services Associates, Inc. Awarded Divisional Agreements for Provision of Interpretation and Translation Services by HCA Healthcare

Posted on by Ximena Garcia
5 min read

FOR IMMEDIATE RELEASE:

     

Media Contact:  

Arnisa Xharra 

Director of Marketing 

[email protected] 

800.305.9673 X55337

Horsham, PA (June 2024) – Language Services Associates, Inc. (LSA) is pleased to announce that it has been awarded agreements with five divisions across the HCA Healthcare health system. These divisions include the HCA Capital Division, the HCA Far West Division, the HCA Gulf Coast Division, the HCA Mountain Division, and the HCA South Atlantic Division. The HCA contract agreement provides LSA’s scalable solutions, innovative technology, and superior language services at contracted pricing to all HCA Healthcare facilities. As a full-service language provider offering interpretation and translation solutions in hundreds of languages, LSA is a leader in healthcare interpretation services.

HCA Healthcare comprises 186 hospitals and approximately 2,400 care sites in 20 states and the United Kingdom. In addition to hospitals, care sites include surgery centers, freestanding emergency rooms, urgent care clinics, diagnostic and imaging centers, walk-in clinics, and physician clinics.

Language Services Associates is excited to continue our trusted partnership with HCA Healthcare. Through the utilization of cutting-edge technology, customizable services, and the latest innovations, LSA delivers high-quality language solutions to HCA Healthcare’s hospitals and affiliated facilities. Providing equitable care is essential to HCA Healthcare’s mission, and this continued partnership ensures all patients, and their companions, have access to effective communication.

LSA’s decision to develop delivery models of services that integrate with any workflow, including electronic health record (EHR) systems and all major Telehealth platforms, provides a more efficient patient experience and delivers equitable care. LSA provides a full suite of language services across all modalities, helping HCA members seamlessly integrate interpretation workflows at the point of care, optimizing efficiency, and improving care quality.


About LSA 

For over three decades Language Services Associates (LSA) has offered a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in hundreds of languages, LSA provides a competitive differentiator across various industries including education, healthcare, government, finance, banking, insurance, sports, hospitality, and more.


About HCA Healthcare

Nashville-based HCA Healthcare is one of the nation’s leading providers of healthcare services comprising 188 hospitals and approximately 2,400 ambulatory sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 20 states and the United Kingdom. With its founding in 1968, HCA Healthcare created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA Healthcare has conducted a number of clinical studies, including one that demonstrated that full-term delivery is healthier than early elective delivery of babies and another that identified a clinical protocol that can reduce bloodstream infections in ICU patients by 44%. HCA Healthcare is a learning health system that uses its more than 43 million annual patient encounters to advance science, improve patient care, and save lives.

Language Services Associates Announces New CEO

Posted on by Arnisa Xharra
6 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Arnisa Xharra

800.305.9673 EXT. 55139

Horsham, PA (April, 19, 2024) – Language Services Associates (LSA), a leading provider of language interpretation and translation solutions, is proud to announce the appointment of Scott Cooper to Chief Executive Officer (CEO) of LSA.  LSA’s Founder and former CEO, Laura K.T. Schriver, will continue to serve as Owner and Chair of LSA’s Board of Directors.  Following all required regulatory notices, the change became effective January 1, 2024.

Scott joined LSA in 2019. Under Scott’s leadership, LSA has experienced record growth, new innovations, and numerous awards for workplace positivity. In addition to serving as CEO, Scott a will also maintain his roles as President, General Council, and Board Member.

Scott came to LSA from Blank Rome LLP, where he practiced law for over 26 years. He was Firm-wide Chair of the Labor and Employment practice group, and eight times elected as a member of the Firm’s Management Committee. He had significant representations in the language services areas and related government regulation and represented LSA for over a decade before joining the company full time.

Laura Schriver founded LSA over three decades ago and through her unwavering dedication, transformed it into the industry-leading enterprise it is today. As the sole CEO in LSA’s history, and the driving force behind LSA’s growth, Laura has been instrumental in shaping the company’s identity and values.

“I am optimistic and excited for what the future holds,” said Laura Schriver. “I have the highest confidence in Scott as the new CEO and the work he will accomplish. Since joining LSA five years ago, he has led us on an exceptional period of growth and vision, while continuing to focus on our core values of delivering outstanding customer service, linguistic quality, and cutting-edge technology solutions.”

Several years ago, Laura undertook the first of many steps to position LSA for decades to come. She hired and promoted a number of senior professionals to match the ever-growing complexity of the business. This transition of the CEO role, and the day-to-day operations that position entails, is just one of the carefully crafted strategies to sustain LSA’s success.

“I am thrilled and honored to have the chance to serve LSA and its clients in this expanded role,” said Scott Cooper. “Through her vision, Laura set a tone and direction of exceptional language services delivery.  We will continue to grow this vision for years to come. This title change will have no impact on LSA’s customers, services, or operations. Employees, interpreters, customers, vendors, partners and community leaders should expect business as usual as LSA continues delivering excellence – and offering new services – in all areas of its operations.”

About LSA

Language Services Associates (LSA) offers a full suite of language interpretation and translation solutions to help optimize the experience of limited English proficient customers and patients, and the organizations that serve them. LSA provides the world’s leading linguists through state-of-the-art technology to solve customers’ language needs.  Through its services, LSA helps its customers improve the efficiency and productivity of staff, raise customer satisfaction levels, and build loyalty. LSA provides a competitive differentiator in the healthcare, government, financial, banking, insurance, entertainment, sports, hospitality, and manufacturing industries, worldwide for companies of all sizes.

Philadelphia Union and Language Services Associates Announce Multi-Year Renewal with Launch of Club LSA

Posted on by admin
4 min read

Philadelphia Union and Language Services Associates, Inc. (LSA) today announced a multiyear renewal. As a part of the renewal, LSA becomes the presenting partner of the stadium’s exclusive premium Tunnel Club, to be renamed Club LSA, as the Union kick off the 2024 season. LSA will continue as the Official Language Services Provider of the Philadelphia Union & Subaru Park.

“LSA has been a valuable partner over the last two years,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “With their ability to help the club reach new audiences through interpretations, interviews, content, and game day experiences in a number of languages, we’ve been able to grow our fan base and establish deeper connections with our community.”

Under the new agreement, LSA will now be the presenting partner of Club LSA, formerly the Tunnel Club, which will feature new signage in one of the stadium’s most exclusive, premium areas. The new naming will be marked with an official ribbon cutting in the coming weeks. LSA will also be the presenting partner for the May 15th match against NYCFC.

“This partnership, the extension, and the heightened exposure with the Philadelphia Union is simply a wonderful fit for LSA and our customers,” said LSA President, Scott Cooper.  “Soccer is the most international game. The overlap with our mission of bringing people together by eliminating language barriers is a natural fit. We are thrilled to continue this long-term relationship.”

LSA and the Union first partnered together in 2022 with the goal of expanding the game to an increasingly diverse and international fanbase by connecting with fans in innovative ways. This included adding a sign-language interpreter for the National Anthem at every home match and a player translation content series on social media.

LSA is a global leader in business-to-business interpretation, translation, and American Sign Language services. For over 30 years LSA has been helping its customers grow by communicating in hundreds of languages with their customers and employees. LSA offers over 7,000 of the highest-quality interpreters and translators through state-of-the-art and secure phone, video, and scheduling technology.  LSA provides a competitive differentiator in the sports, entertainment, healthcare, government, financial, banking, insurance, hospitality, and manufacturing industries.

LSA Partners with Leading Fortune 100 Insurance Company for Over the Phone Interpretation and Translation Services

Posted on by admin
4 min read

FOR IMMEDIATE RELEASE:

LSA Provides Over the Phone Interpretation and Translation Services for Leading Fortune 100 Insurance Company

Horsham, PA (February 2024) – With the approval of our new partner, Language Services Associates, Inc. (LSA) is pleased to announce that it is collaborating with a prestigious Fortune 100 insurance company headquartered in Illinois for over the phone interpretation and translation services.

This partnership enables the company to utilize LSA’s scalable solutions, innovative technology, and first-rate language services to meet the needs of their limited English proficient customers and policyholders in more than 230 languages.

LSA will assist their call center in improving important KPIs like First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Call Abandonment Rate, while reducing hang ups and shortening average call time and speed of answer.

LSA’s proven track record established them as the leading candidate in the company’s search for a language provider that could fully meet their needs, allowing them to effectively communicate with callers and policyholders in their preferred languages.

High-quality interpretation and translation solutions allow insurance companies to expand into new markets, improve customer service, mitigate risks, reduce misunderstanding, and make exceptional strides in creating a fully inclusive space. LSA provides a unique differentiator in language access, with over three decades of experience serving insurance clients and call centers with the highest qualified interpreters, experienced translators, and progressive technology.

“Language Services Associates is thrilled to partner with such an esteemed Fortune 100 insurance company to further stretch their reach into the multilingual market,” said Van Hoy, Strategic Sales Manager. “By offering services in language, it ensures their customers can fully understand every detail, from the scope of their services to the fine print, preventing misunderstandings, and allowing limited English proficient (LEP) families and individuals to make informed decisions.”

LSA provides customizable interpretation and translation solutions to break down language barriers to improve insurance services for LEP consumers and the companies that serve them.

About LSA  

Language Services Associates, Inc. (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, sports, hospitality, and manufacturing industries.

Language Services Associates, Inc., Announces 2023 Academic Honors Internship Winner

Posted on by admin
6 min read
Horsham, PA (September 2023) – Language Services Associates, Inc. (LSA), a leading language interpretation and translation service provider, is thrilled to announce that Tuana Helvacioglu is the winner of the 2023 LSA Academic Honors Internship.    The LSA Academic Honors Internship is awarded to a high school student who shows great academic achievement, combined with a passion for languages and using them to help people.  It also provides an opportunity for the student to gain real world work experience working with a professional language service provider. The internship is hosted in a state-of-the-art remote work environment and requires school and parental approval to participate.  Tuana is a rising Junior honors student at Moorestown High School in New Jersey.  During the internship she spent the summer working on projects with LSA’s Client Experience, Contracts, Compliance, and Credentialing teams while learning about LSA’s many service lines and operations.  “At LSA, I spent time learning about all of LSA’s operations and focus on individuals with limited English proficiency. I shadowed the Client Experience division, learning the fundamentals of Contracting and Compliance. I also made a project plan that LSA will implement after I am back at school,” said Tuana of her time as an intern. “I was not only able to gain experience in professional corporate America and learn the inner workings of LSA, but I was able to apply my language skills to projects that helped LSA, their clients, and the LEP communities they serve. I learned a great many things that I can utilize throughout not only my career as a student, but for the rest of my life.”  Tuana, who is fluent in both English and Turkish and has taken classes in Mandarin and Spanish, worked closely with LSA’s staff on several projects, learning to use many of LSA’s essential programs.  “Tuana is an incredibly bright student with a promising future, and we are thrilled that she was our 2023 LSA Academic Honors Intern,” said Scott Cooper, President of LSA. “At its core, the LSA Academic Honors Internship is a way for LSA to give back to the community by offering aspiring students, who have a passion for language, opportunities to learn about how we deliver interpretation services to customers and patients throughout the country.”  LSA’s Academic Honors Internship is offered during the summer for high students who have a strong interest in language and want to gain valuable work experience, looking for a career path in the language industry, and developing skills that will be useful to them in their professional endeavors.  “LSA employees have so much pride in what they do. It has made me feel so proud to be able to be a part of a company like this that strives for, and achieves, their main goal – which is to help people” Helvacioglu said of her experience at LSA.  LSA will open applications for the 2024 Academic Honors Internship next Spring.  If you would like to be on the early notification list, please submit an application form here or check the website for more details.  If you have any other inquiries about the LSA’s Academic Honors Internship Program, please email [email protected]. About LSA    Language Services Associates, Inc. (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial & banking, insurance, entertainment, hospitality, and manufacturing industries.  ### 

Language Services Associates Ranks Fifth for Midsize Companies in Philadelphia Inquirer’s Top Workplaces 2023

Posted on by admin
4 min read
Language Services Associates, Inc. (LSA) is thrilled to announce that it has been ranked the 5th best workplace in The Philadelphia Inquirer’s Top Workplaces 2023 for midsized companies. This is a remarkable achievement that underscores a commitment to employee satisfaction and excellence in the language industry.   The Inquirer’s Top Workplaces 2023 celebrates workplaces going above and beyond in the Philadelphia region and is a testament to LSA’s dedication to creating a positive and inclusive work environment. The award is based on employee feedback gathered through a confidential employee engagement survey, conducted by Energage.  
“This survey validates what we have believed for a long time – that LSA is truly one of the best places to work,” said Scott Cooper, President at LSA.  “Our workplace culture is one of our most important values.  It allows talented, passionate, and driven individuals to make a real difference in people’s lives every day.   We pride ourselves on working together, listening to one another, and creatively finding solutions to help our customers engage with patients and customers who do not share a common language.  Our people take immense pride in what they do together.” 
For over three decades, LSA’s dedicated employees have been helping break down language barriers around the world, facilitating meaningful communication through a full suite of customizable language solutions including video remote, over the phone, onsite interpretation services, conferences, sports and entertainment, and content translation and localization. LSA’s inclusive work environment allows it to thrive in the competitive language access market by fostering an environment that incorporates teamwork, openness, and collaboration. With strong focus on quality, innovation, and customer satisfaction, LSA services healthcare organizations, government, financial and banking institutions, insurance, entertainment, sports, hospitality, and manufacturing industries.  Learn more about LSA and join our team today!   Contact us at 800.305.9673 X55305 or fill out our contact form for more information. 

Premier, Inc. Awards LSA 3-Year Contract for Language Services

Posted on by admin
4 min read
FOR IMMEDIATE RELEASE: Media Contact: Jerry Lotierzo Strategic Sales Manager – GPOs [email protected] 800.305.9673 X55335 Horsham, PA (July 2023) – Language Services Associates, Inc. (LSA) is pleased to announce that it has been re-awarded a three-year contract with Premier, Inc. LSA, a longtime leader in healthcare interpretation services, is a full-service language provider offering interpretation and translation solutions in more than 230 languages. The contract makes LSA’s scalable solutions, innovative technology, and best-in-class language services available to all Premier members at contracted pricing. Premier Inc. is a healthcare improvement company bringing together approximately 4,400 U.S. hospitals and health systems and over 250,000 other providers and organizations. Utilizing its award-winning technologies, Premier enables its members to collaborate effortlessly, improving outcomes while reducing costs.
“Language Services Associates is excited to continue our trusted partnership with Premier,” said Jerry Lotierzo, Strategic Sales Manager – GPOs. “Providing equitable care is essential to Premier’s mission, and we are pleased to utilize cutting-edge technology, customizable services, and latest innovations to offer high-quality language solutions to Premier’s members in our mutual goal to bridge language gaps.”
High-quality interpretation in the healthcare space helps providers overcome language barriers with at-risk population groups and delivers important healthcare access to all. Providing qualified medical interpreters reduces readmission rates, facilitates better outcomes, and improves the overall patient experience.
“Our decision to use flexible, seamless platform delivery models including integration with Epic and all major Telehealth platforms provides a more efficient patient experience, and delivers equitable care,” Lotierzo added. Application Programming Interfaces (APIs) allow LSA to seamlessly integrate with all major platforms including health system EHRs, Epic, and other web-based conferencing programs.
LSA provides a full suite of language services across all modalities, helping Premier members break down language barriers to improve health equity for their limited English proficient patients. About LSA   Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient patients and customers. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. ###

Language Services Associates to Sponsor Wawa Welcome America 2023 Festival

Posted on by admin

5 min readMedia Contact: 

[email protected] 

Language Services Associates to Sponsor Wawa Welcome America 2023 Festival 

HORSHAM, PA. (June 19, 2023) – Language Services Associates, Inc. (LSA), a leading language interpretation and translation service provider, is proud to announce its sponsorship of the Wawa Welcome America 2023 Festival. The festival, which will take place from June 19-July 4, will celebrate the city of Philadelphia’s rich history and culture.  

As part of its partnership, LSA has translated the event’s digital brochure into Spanish and Chinese. Thanks to the partnership between Wawa and LSA, this is the first time in its 30-year history that Wawa Welcome America is offering multilingual promotional materials.  

“We are excited to partner with Wawa Welcome America to help make this event more accessible to people from the Chinese and Spanish community,” said Scott Cooper, President of LSA. “We believe that everyone should have the opportunity to celebrate the city of Philadelphia’s diversity and history, and we are committed to providing the language services that make that possible.”  

The festival is returning this year with free multicultural events, fireworks, block parties, Wawa Hoagie Day, and live performances from Demi Lovato and Ludacris. Wawa Welcome America is committed to making the event as inclusive and multicultural as possible, with programming commemorating Juneteenth, and the welcoming of the 40-year tradition of the Concilio Hispanic Fiesta to the festival – a celebration of Hispanic heritage through food, dance, and music. 

LSA will be hosting a booth at the event where attendees can learn about LSA, its products and services, career and interpreter opportunities, and catch a demo of LSA’s video and voice on-demand interpretation app. The LSA booths will be set up during the ‘A Celebration of World Refugee Day’ on June 20th, ‘Hispanic Fiesta Weekend’ Day 1 and 2, on June 24th and 25th, and the ‘Avenue of the Arts Block Party’ on July 1st. Follow LSA on LinkedIn for updates on the booth location.  

“This is the perfect kick-off to our LSA Cares initiative, supporting limited English-speaking individuals and companies offering services that ensure everyone can participate and feel valued in their communities.” said Mr. Cooper.  

For more information about Wawa Welcome America, please visit july4thphilly.com or wawawelcomeamerica.com.

For over three decades, Language Services Associates (LSA) has offered a full suite of language services solutions, including interpretation and translation, to promote diversity, inclusion and help optimize the experience of limited English-speaking individuals. For thousands of clients worldwide, in more than 230 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. 

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Language Services Associates Now Available in EPIC’s Connection Hub

Posted on by admin

5 min readFOR IMMEDIATE RELEASE

HORSHAM, PA (March 24, 2023) – Language Services Associates (LSA), a longtime leader in healthcare interpretation services, is pleased to announce that its services in over 235 languages are now available in the Epic Connection Hub. 

Previously the Epic App Orchard, the Connection Hub is where users can sign up to utilize Epic’s request Interpreter API to access our on-demand professional medical interpreters. LSA quickly connects you to a qualified interpreter, using the request interpreter feature within Epic.  With more than 235 available languages, including American Sign Language (ASL) and many rare languages, LSA provides a fast, effective way to meet your language interpretation needs.  

LSA, in the Connection Hub, breaks down barriers, ensuring that language limitations and cultural roadblocks do not hinder health equity and optimal patient care. Medical professionals can now request an interpreter directly from Epic’s platform.   

Our availability in the Epic Connection Hub helps streamline the intake process, automate timely data collection, and allows Limited English Proficient (LEP) patients’ language interpretation history to be seamlessly documented in the EHR. This saves time and effort while ensuring compliance with Section 1557 of the Patient Protection and Affordable Care Act. This also allows medical professionals to focus solely on patient care, eliminating time spent on paperwork and improving clinician workflow efficiency.  

“We’re thrilled to begin offering our services through Epic’s telehealth platform. LSA has been a leader in the healthcare interpretation space for years, and we’re taking patient care to the next level,” said Scott Cooper, President at LSA. “Having our services accessible through Epic helps our clients to utilize innovative technological solutions and keeps us at the forefront of an ever-changing industry. Quickly connecting with Epic’s request interpreter feature allows us to increase our interpreters’ reach and expand on the world-class experience our customers expect.” 

Video and audio-only formats are offered, and no appointment is required. LSA connects you to a qualified interpreter in seconds, utilizing the request interpreter feature within Epic’s platform. When a provider is with a Deaf, Hard of Hearing, or LEP patient, medical interpreters are readily available with one touch of the application.   

Founded in 1979, Epic Systems is one of the top health information technology providers predominately used by large hospitals and health systems in the US. A technological leader, their services are used to access, store, and organize electronic medical records. The software they provide helps healthcare organizations offer equitable care by utilizing various tools that help reduce health disparities.  

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For thousands of clients, in more than 235 languages, LSA provides a competitive differentiator in the healthcare, government, financial and banking, insurance, entertainment, hospitality, and manufacturing industries. Our interpreters are thoroughly vetted, HIPAA compliant, and regularly monitored and tested to maintain the highest quality standards. 

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Language Services Associates, Inc. Renews Partnership with The Philadelphia Union

Posted on by admin

3 min readPRESS RELEASE

FOR IMMEDIATE RELEASE:

Media Contact:
[email protected]

HORSHAM, PA. (February 6, 2023) –Language Services Associates, Inc. (LSA) today announced that, after a successful first year, it officially renewed its partnership with The Philadelphia Union for the 2023 Season.

The focus of the partnership will continue to be on promoting language access and optimizing the Fan Experience for the Limited English Proficient Union Community.

“LSA’s 2022 partnership with The Philadelphia Union proved to be the perfect pairing of sporting and language excellence,” said Scott Cooper, President of LSA. “We’re ready to support the Union as their Official Language Services provider and multilingual MVP for 2023.”

“We initiated our partnership with LSA last season in order to allow the Union to reach new audiences, and we achieved exactly that,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “We’ve been able to expand our communication efforts within the team, as well as with our fanbase. We’re excited to be able to continue this relationship as we look to further connect with fans in effective, meaningful ways.”

The partnership will expand on a variety of creative pairings including the Player Interview Series, where players share their favorite Philadelphia Union memories and stories in their native language, as well as several new fan engagement initiatives, rooted in language access. The Union will continue supporting these efforts by utilizing LSA’s vast network of highly skilled linguists in over 230 languages to increase communication to their vast Limited English Proficient fanbase.

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Vizient Awards LSA 3-Year Contract for Language Services

Posted on by Daniel Kristie

6 min read

FOR IMMEDIATE RELEASE: 

Media Contact:
Jerry Lotierzo
Strategic Sales Manager – GPOs 

[email protected] 

800.305.9673 X55335 

Vizient Re-Awards Language Services Associates, Inc. 3-Year Contract 

Horsham, PA August 2021   Language Services Associates (LSA) is pleased to announce that it has been re-awarded a three-year contract with Vizient.  LSA is a full-service provider of onsite and remote interpretation and translation solutions for more than 230 languages. With LSA’s scalable solutions and innovative technology, the contract makes LSA’s language service options available to all Vizient member hospitals at contracted pricing. 

Vizient is one of the largest member-driven, healthcare performance improvement companies in the country. Its suppliers help strengthen Vizient members’ delivery of high-value care through a commitment to quality and performance. LSA’s comprehensive suite of language services enables Vizient members to achieve their health equity goals by eliminating disparities and improving the health of all patient groups and populations while simultaneously controlling language services costs through the intelligent utilization of multiple language services modalities and technologies.  

For over thirty years, LSA has been a national leader in language services solutions for healthcare organizations, financial services, insurance, Medicare call centers, conferences, and any setting where communication is key. LSA offers a full suite of real-time, seamless interpretation solutions by phone, video, or in-person, scheduled or on-demand. LSA also provides document and website content translation services as well as language assessments.  

“Language Services Associates is delighted to continue our trusted partnership with Vizient,” said Scott F. Cooper, LSA’s President. “It is a fantastic achievement for LSA, but it is also a testament to Vizient and their members’ commitment to optimizing language access and equity for limited English-speaking and Deaf and Hard of Hearing communities through this relationship. The Vizient Membership has embraced the benefits of our best-in-class interpretation and translation services for over 10 years, and we look forward to continuing and expanding our membership relationships,”.  

LSA uses a distributed interpreter model, which means it is not as susceptible to business disruptions as large centrally located call centers. “We pride ourselves on top quality in both pillars of language services: best in class interpreters and the technology to swiftly deliver them,” said Mr. Cooper. “In the swiftly evolving technological landscape since COVID, LSA’s people and technology remain more agile than ever, allowing our customers to focus on what they do best.” 

“Additionally, our choice of flexible, seamless platform delivery models including integration into most Telehealth platforms available today provides a more efficient & effective overall patient experience,” said Jerry Lotierzo, LSA’s lead liaison to Vizient. 

LSA delivers industry-leading integration of interpretation services through a wide array of complex platforms including remote encounters, health system EHRs, and multi-party interactions. Sophisticated solutions offer healthcare organizations much-needed flexibility and choice given their rapidly changing delivery model and continued growth of telehealth accessibility. 

Quality interpretation in the healthcare space helps overcome language barriers of at-risk population groups and delivers important healthcare access to all. Providing interpreters reduces patient readmission rates, helps with patient outcomes, and contributes to greater clinician efficiency while meeting important compliance mandates. 

About LSA 

Language Services Associates is a full-service national leader delivering interpretation and translation solutions via telephone, video, and in person. Thousands of clients worldwide rely on LSA’s unique combination of state-of-the-art technology, a global roster of highly qualified interpreters providing more than 240 languages, and over 25 years of industry expertise.  It is based just outside of Philadelphia with a national footprint.  It is a 100% woman-owned business. www.LSAweb.com 

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Language Services Associates, Inc. announce partnership with The Philadelphia Union

Posted on by Daniel Kristie

4 min read

FOR IMMEDIATE RELEASE:

Media Contact:
Lis Pontoski
Marketing

800.305.9673 EXT. 55139

CHESTER, PA. (March 4, 2022) – Today, the Philadelphia Union and Language Services Associates, Inc. (LSA) announce their new partnership. LSA is a global leader in business-to-business interpretation, translation, and American Sign Language services. For over 30 years LSA has been helping its customers grow by communicating in hundreds of languages with their customers and employees. Currently supporting over 230 languages, LSA offers over 12,000 of the highest-quality interpreters and translators through state-of-the-art and secure phone, video, and scheduling technology. Its customers include healthcare, call centers, insurance, financial institutions, hospitality/gaming, retail, and education.

In the current partnership, LSA will help the Philadelphia Union continue its incredible success in expanding the beautiful game into an increasingly diverse and international fanbase. Specifics include expanded language players and coaches press conferences, media kits in languages other than English, a content series with international player interviews on Philadelphia Union social media channels, community outreach and fan engagement.

“Partnering with LSA allows the Philadelphia Union to reach new audiences,” said Philadelphia Union Chief Revenue Officer, Charlie Slonaker. “This innovative partnership will open doors for our international players to connect with new and existing fanbases in a deeper, more meaningful way.”

“The fit between LSA and the Philadelphia Union is fantastic,” said LSA’s President Scott Cooper. “Both organizations share common passions for excellence, bringing people together, and teamwork. We are thrilled to partner with the Philadelphia Union to help enrich the fan and player experience here and around the globe by removing language barriers.”

Founded in 1991, LSA remains a 100% woman and minority-owned business, based in the Philadelphia suburb of Horsham, Pennsylvania.

LSA LED Field Sign at Subaru Park Stadium, 03/05/2022

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