As Director of the Solutions Division, Ms. Humphreys oversees several key customer support teams. The primary responsibility of these teams is to partner with our clients to best enable them to communicate with the LEP communities that we both serve. This is done through education, advocacy, optimized workflows, and lasting resolutions.
Ms. Humphreys joined LSA in 2018 with over thirteen years of prior experience in Call Center and Customer Service Management. Ms. Humphreys has spent the entirety of her career in service industries. This background has provided Ms. Humphreys with a deep understanding of LSA’s clients’ needs and allowed her to guide LSA’s clients toward their successful use of interpretation and translation services.
Ms. Humphreys holds a Bachelor (Hons) degree in Education from Abington and Whitney College, Oxford, UK. She also has certifications in Call Center Management from Benchmark Portal and Inspiring and Motivating Individuals from the University of Michigan.
Ms. Humphreys enjoys reading, creating pottery, and spending with her family.
