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SmartCheck.

Save Money and Combat Fraud with LSA’s SmartCheck: The Language Industry’s First-Ever Member Insurance Verification Solution.

What is SmartCheck?

LSA’s SmartCheck streamlines insurance verification by eliminating the need to call patient insurance providers directly. This means no more third-party dial-outs, extended hold times, or unnecessary interpreter usage while waiting.

Interested? Contact us!

Insurance Verification Challenges.

The health plan incurs unnecessary interpreter costs.

If claims are submitted, it
may also lead to improper
reimbursements.

Agent time spent verifying coverage instead of supporting members.

Cut Waste and Risk With LSA Smartcheck.

The National Health Care Anti-Fraud Association (NHCAA) estimates that 3–10% of total health care spending is lost to fraud, waste, and abuse – up to $300 billion per year.

If this happens just 5 times a month, and each interpreter session costs $200, that’s $1,000/month in waste.

With our solution, you gain control, transparency, and measurable savings.

Avoid

Fraud, waste, and abuse before the interpreter session.

Free Up

Contact center agents to focus on what matters.

Save

By not having to investigate potential misuse.

Quicker Access

To our high-quality interpretation services.

How it works

Phone Call

  • Call the LSA Toll-Free Number & enter the member ID provided.
  • Our system will quickly ensure the given member ID is valid.
  • If the member ID is valid, the provider will select if they need an interpreter immediately or for a future date.
  • The call will be forwarded to an interpreter or a scheduling coordinator based on need.

How it works

LSA Interpretation App

  • Log in to the LSA Interpretation App using user credentials.
  • Enter the member ID before initiating an audio or video session.
  • SmartCheck validates the member ID in real time.
  • Connect to an interpreter if the ID is valid.

The Value You Can't Afford To Miss:

  • Eliminate third-party dial-outs, extended hold times, or unnecessary interpreter usage while waiting. In many cases, this saves up to 10 minutes per session.
  • Plans that invest in language services see fewer unnecessary return visits, smoother care transitions, and lower costs driven by reduced miscommunication.

Questions? We're here to help.

If you cannot find the answers to your questions, reach out to our sales team at [email protected] for support.

LSA SmartCheck is a real-time interpretation eligibility and coverage validation tool that helps health plans verify member coverage before interpretation services begin. LSA SmartCheck helps organizations improve compliance, control interpreter spending, and prevent unauthorized usage.
LSA SmartCheck integrates into LSA's interpreter request workflow. Users enter a member ID through the LSA app or toll-free number, and LSA SmartCheck instantly verifies eligibility and coverage before connecting interpretation services.
Health plans use LSA SmartCheck to automate interpretation eligibility verification, reduce administrative burdens, strengthen compliance, and help ensure interpretation services are provided only when coverage is confirmed.
LSA SmartCheck helps reduce interpretation costs by validating coverage before services begin, preventing non-covered sessions, reducing billing corrections, and minimizing unnecessary interpreter usage.
LSA SmartCheck creates a standardized, documented eligibility verification process that helps health plans strengthen compliance efforts and maintain consistent workflows for language access services.
Interpretation eligibility verification is the process of confirming that a member is eligible for covered language services before interpretation begins. Verification helps health plans manage costs, maintain compliance, and streamline operations.
Health plans can verify interpretation coverage using automated tools like LSA SmartCheck that confirm member eligibility in real time before connecting interpretation services. This helps reduce delays and manual verification efforts.
LSA SmartCheck validates member eligibility before interpretation services are provided, helping prevent unauthorized sessions, reduce wasteful spending, and strengthen oversight of language service utilization.
Automated interpretation verification can help reduce administrative workload, improve operational efficiency, accelerate service delivery, strengthen compliance, and provide greater visibility into interpretation usage.
LSA SmartCheck is designed for health plans, managed care organizations, Medicare Advantage plans, Medicaid programs, care management teams, customer service departments, and other organizations that provide covered interpretation services.
LSA SmartCheck is integrated into the interpretation request process and can support language access workflows across multiple interpretation modalities, helping organizations verify eligibility before services are delivered. Users can access LSA SmartCheck either through the LSA Interpretation App for Over the Phone Interpretation (OPI) and Video Remote Interpretation (VRI), or by dialing their dedicated toll-free number.
LSA SmartCheck eliminates many manual eligibility checks, reduces callbacks and billing corrections, and streamlines interpreter request workflows, allowing staff to focus on serving members more effectively.
Eligibility verification helps organizations ensure that interpretation services are provided appropriately, promotes responsible financial management, reduces administrative complexity, and creates a documented process for coverage validation.
By reducing unnecessary interpreter usage, strengthening compliance processes, and improving operational efficiency, LSA SmartCheck can help health plans better manage language access programs and associated costs.
Traditional interpretation workflows often rely on manual eligibility checks and inconsistent processes. LSA SmartCheck automates verification in real time, helping organizations make faster and more informed decisions before interpretation services begin.
LSA SmartCheck combines real-time eligibility verification, automated workflows, compliance support, fraud prevention, and cost-control capabilities into a single solution designed specifically for health plans and language access programs.
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