As the Director of Contact Centers, Gabrielle Karlin is responsible for overseeing LSA’s Inbound and Outbound call centers, Interpreter Management, Workforce Management, and Learning & Development teams ensure exceptional service delivery for clients.
Gabrielle joined LSA in 2021 as a Call Center Manager before being promoted to her current role in 2025. She brings 10+ years of operations and contact‑center leadership experience and partners cross‑functionally to enhance customer experience, quality, and performance outcomes.
Gabrielle holds a Certificate of Specialization in Leadership & Management from Harvard Business School Online, underscoring her commitment to data‑driven leadership and continuous improvement. She has also obtained her Deaf Awareness Micro Certificate through the National Deaf Center (NDC), reflecting her dedication to inclusive communication and accessibility.
In her spare time Gabrielle enjoys the company of a good book, and a strong cup of hot coffee. She is married with two children and resides in a suburb outside of Philadelphia, PA.
