Improve your call center KPIs by partnering with Language Services Associates (LSA) – we’re here to help you meet your goals. Our interpreters are the differentiator you need to foster relationships with current customers, reduce call handling, improve first call resolution, and build trust while improving both your agent and customer experience.
Your customer base is more diverse than ever. Deliver a robust customer experience and enable your agents without the need to change your core product or services. Improve first-time resolution, increase brand loyalty, and help customers by supporting them in their language by partnering with LSA.
Connect quickly with an on-demand interpreter in hundreds of languages. For less common languages, schedule an interpreter for a time of your choosing.
Do you have bilingual employees who have not been assessed to interpret in an official capacity within your organization? LSA’s assessment and testing program helps identify the people that can work in language and reduce risk.
The day-to-day operations of a call center can present many challenges – being prepared to handle them is essential to providing the best service while continuing to meet your goals. LSA’s interpreters are carefully vetted, possess sector-specific experience, and can help your agents and customers communicate seamlessly, regardless of the language they speak.
LSA helps you engage, interact, and grow customer relationships by providing seamless language integration into your core contact center business.
Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical,
Who is the client? The Client is one of the largest health insurers in the US, delivering a comprehensive range of services. They offer medical,
Who is the client? AsylumWorks is a nationally recognized nonprofit organization providing asylum seekers and other forced migrants with culturally and linguistically appropriate services to
Who is the client? Holy Cross Health is a healthcare facility located in Silver Spring, MD. Industry. Healthcare Services Provided. Over the Phone Interpretation Video
Who is the client? AsylumWorks is a nationally recognized nonprofit organization that provides asylum seekers and other forced migrants with culturally and linguistically appropriate services
The LSA partnership has been phenomenal. Whether it’s managing our day-to-day operations or contracts LSA goes above and beyond to meet our business needs. In addition, LSA stays abreast of changes in our market and is ready to pivot to accommodate those changes. With the LSA partnership we have been able to service over 15,000 language customers annually. The partnership with LSA has been so great that we went from onboarding 1 department to 12 as well as adding additional products.
Language Services Associates has been a reliable partner for many years for our in-person and virtual interpreting needs. LSA provides efficient systems, well-trained and responsive coordinators, and quality interpreters. They help us create an inclusive environment for our patients at every level of care, and in over 25 different languages.
Rayus Radiology has worked with LSA for several years, it has been a great partnership. Their offerings and services have grown and expanded with us as our business has. They have always been right there to assist with solutions and connect us with the latest technology to make the translation experience suit our needs as best as it can.
LSA has been a preferred partner over the years. In our business, it is essential that we communicate with our customers effectively and LSA allows us to do so in any language.
Our program has utilized LSA for the over five years and it has been a tremendous asset to the families and providers we serve. Whether having documents and applications translated, securing a LIVE translator for virtual meetings and/or having an Interpreter on the line for a frantic parent seeking services. We really enjoy access to the LSA Web portal which makes obtaining services a smooth process and keeps us up to date on services used daily, monthly and yearly. LSA has been time efficient and accommodating to the growing needs of our program.
Our medical practice has used LSA for several years, and we have been pleased with their service from day 1. LSA is the best!!! We use them several times a week. We are always able to get a phone interpreter quickly and it is so easy to go online and request an in-person interpreter. Customer service is quick with resolving issues. LSA is professional and the interpreters are very knowledgeable and professional!!!
CompSpec have been partners with Language Services Associates since 2006 for our telephonic and translation needs. LSA is a reliable resource for us for our language service program. We truly appreciate the assistance provided by our dedicated account manager, Ashley Butler. She has provided us with training tools for our staff, robust reporting, industry trends and more. We appreciate the level of communication and attention that is afforded to us. What impressed us the most is the continued high level of customer service Ashley, and her team has provided for us throughout the years. Language Services Associates is a true partner.
I have had the pleasure of working with Molly and her colleagues over the past several years. The jobs have spanned many of my clients/brands and have been on a variety of asset types. We are always confident that the LSA team will deliver accurate translations and quality updated design layouts. My clients have been very pleased with the end results. We always turn to LSA first when we have new translation requests and value their partnership on the jobs.
It has been an absolute pleasure to work with Language Services Associates for the past 10 years.
The team we work with is professional, communicative, honest, and always keeps us informed.
They are responsive and finish projects on time, every time.
Furthermore, their translations are accurate, and our consumers appreciate that we can cater to their needs so specifically.
Language Services has been very easy to work with. LS provides our hospital with many options to help improve communication with our multi-cultural community.
Einstein Health Network and Language Services Associates have been partners for language interpretation since 2008 for telephonic and on-site interpreting. With the large number of languages available, over 230 languages, LSA can provide support to EHN for the very diverse population that walk through our doors. Einstein Health Network continues to be impressed with the level of attention and customer service offered by LSA
Since 2008, LSA has played an integral part of RUSH Interpreter Services. In addition to their exceptional language services, LSA’s client support team has been consistently attentive and accommodating. They are always ready to address any concerns or inquiries promptly.
Our recruiting team for production has been working with LSA for a over a year and have had a great experience with their translation services. When our relationship started with LSA, we met with a team who listened to our needs, what we wanted to do & what was important to us. It was great to work with a team of professionals who patiently explained the process, specific guidelines on what they needed from us to best support our translation needs. We had large projects in the beginning, but the turnaround time was incredible. Even now with our smaller projects, the quality and work continues to be of high caliber, so the consistency of good work continues to be the same. We highly recommend this company.
Excellent Customer Service: LSA is extremely knowledgeable, courteous, and dependable. We have always received prompt and efficient service from their entire team. We could not be happier with their level of commitment and dedication to all projects large and small.
Our company has had a very long-standing relationship with LSA. We started when we were a small physical therapy company with less than 100 clinics, and now have a contract that includes 1200 clinics and growing, after merging into a larger out-patient system that serves 27 states. Our clinics utilize a wide range of services—telephone, on-demand video, scheduled video, and face-to-face interpreter services, and we have had very few issues. Any issue we have encountered has been promptly and thoroughly investigated and addressed by our Account Manager and the Client Experience Team. The Team at LSA will provide “large-company service” with a “small-company feel.
Working with LSA has been a positive experience over the past 5 years of having their services tailored to our particular needs from clinical coverage for face-to-face interpreters, coordinating virtual interpreters for languages of lesser diffusion, and being essential in helping us create a bilingual staff assessment for our clinical team members. They’re network of interpreters have helped us meet some of our local talent for language services in the area that we would have not otherwise met. Our account managers have consistently checked in on us to make sure that our satisfaction was prioritized, and if there were any gaps in our operations that they felt they could develop, they would commit, communicate, and innovate. Service represents the company’s values which is success, communication, and development.
My experience with LSA has been awesome; from the promptness of the LSA team with all types of concerns to the comprehensive usage of the product. LSA offers so much more but the most significant attribute is the professionalism and friendliness of the LSA team. LSA really makes my job as an ADA coordinator easier.
